Hotel - Novotel Dakar
Novotel Hotel Novotel Hotel

Novotel Dakar Hotel

3.5/5 643 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • AEROPORT LEOPOLD SEDAR SENGHOR
    • Leopold Sedar Senghor
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool  (Nearby)
  • Massage  (Nearby)
  • Deep sea fishing/Sea fishing  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 241 rooms
  • 5 rooms for people with reduced mobility
  • 241 family rooms
  • 23 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 1,280 reviews

Our guest reviews for Novotel Dakar

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 643 reviews
Charbel J. Business - 14/09/2018 AccorHotels certified review
« Bad experience, very low standard hotel. »

The employees are good, all the rest is bad, rooms, furnitures, noises yhis hotel is lower than an ibis standard!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the feedback. I would like to extend my deepest apologies on behalf of our hotel for the experience you had while staying with us. We will investigate in depth to find ou what happened and will make sure to fix it quickly. Please find bellow my contact information : +22… H0… Please feel free to contact me at your best convenience so we can offer you a solution for your troubles. Kind regards, Mark Saint-Julien General Manager

Mouna Business - 13/09/2018 AccorHotels certified review

Every thing was good except for the Wifi quality, it was too bad

Jodeline B. Solo - 10/09/2018 AccorHotels certified review

It was a good time there and I have enjoyed the warm welcoming of personel and the good food. However I was expecting to have toothpaste I did brough my and was oblige to buy one there. Thank you

P. M. Business - 03/09/2018 AccorHotels certified review

Inspite of complaints AC as well as Fridge in my room was not working, overall service standards have gone down continuously over last five years I have been staying there

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. P., Thank you for your feedback I am sorry that your stay did not meet your expectations; please allow me to express my sincerest apologies. Please trust that we will implement corrective actions so that it does not happen again. Our engineering team has been advised. i am sorry that we could not fix the problem during the beginnnig of your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Solo - 03/09/2018 AccorHotels certified review
« Mr »

homely

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert M., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sicnerely enjoyed the fact that you felt like home during your stay with us Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Vincent M. Business - 11/08/2018 AccorHotels certified review
« Stay at Novotel Dakar »

It was good environment to stay , from the reception all the way to bar tenders, the shared on common thing- welcoming smile that made me feel at home and felt very welcome. The breakfast was set up in a very special way given customers like me a very unique experience and good options to choose from.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With Regards Management Team

Goele Couples - 05/08/2018 AccorHotels certified review
« Good for a short stay. »

Very friendly staff, good service. I was chocked when my husband, who is black, was stopped by security when we were walking to the elevators to go to our room. The security guard claimed he had to make sure the white people were save!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Many thanks for this beautiful comment. We were delighted to read it. We thank you for taking the time to write it. Looking forward to see you again soon, Mr. SAINT-JULIEN General Manager

G. Business - 05/08/2018 AccorHotels certified review
« Not satisfied and not matching the image of Novotel Accor »

- Asked for airport pick up to be arranged on arrival with booking : Nothing happened I took Taxi - Booked for a car to go back to airport a 5h20 am : not booked, had to join other guests in their own car ? - Air Conditionned in the room not working .... maintenance issue for sure - Lunch buffet on the 2nd of August very poor - Front desk staff insisting on guest mistake while they did not make the airport car booking ?....... - Next time I should go to Ibis next door... better price & may be better service !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre G., First of all, i would like to thank you for taking the time to provide us with such a detailed answer. This feedback was very valuable for the team and we managed to improve our booking process with our outside trasportationcompany, We Cab. We appologize if at any point a member of our team made you feel like it was your fault, sorry for that. We are looking forward to see you again in Novotel Dakar; Kind regards,

Imad A. G. Business - 28/07/2018 AccorHotels certified review
« Mr. »

The stay was beyond expectation, one would expect a decent service from a Novotel establishment but to be honest the service, the welcoming staff and the personal care given the GM personally makes you feel like the only guest present while the hotel was fully booked. Please keep on the good work i would ask you to improve but i sincerely cannot find in what way my stay could be improved upon. I just would like to thank all the team of novotel for this more than satisfactory experience. Kind regards,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imad Antoine G., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Mike Business - 16/07/2018 AccorHotels certified review
« disappointing for the price you pay »

below average

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aymeric Pierre L., Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Maura Business - 14/07/2018 AccorHotels certified review
« Clean. Courteous check in and staff. »

A pleasant stay and convenient location for getting in an early run on the Corniche. The room was clean; the carpeting in the room looked abused.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maura S., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we take notice regarding the room and we are taking the appropriates measures by renovating. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Seth A. Business - 09/07/2018 AccorHotels certified review
« excellent room for me with restricted mobility. Excellent check-in; Music in the evenings too loud - but ending at about 9.30pm; »

I enjoyed the stay. It would have been perfect if the hotel had had adaptors for use of non-French type plugs. The Receptionist was not at all helpful in dealing with my request for assistance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear REV ANDREWS SETH A., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the receptionnist please accept our sincerest apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Rev.david M. Business - 09/07/2018 AccorHotels certified review
« The staff is prepared to achieve the best for the hotel. »

The hotel is excellent really.Everything was working except that drawer in my room.All the staff is welcoming and always ready to assist.There is a good varieties of good food,particularly that tasty martin/ goat meet we only got once for dinner.Coffee is also not always there.Overall I enjoyed my stay there,except that I would have enjoyed one more English TV programme, particularly the news and World Cup football.By the way congratulations to your national soccer team for representing Africa so well in Russia.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID JABULANI M., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the drawer our technical service have already done the necessary Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Francis D. Business - 08/07/2018 AccorHotels certified review
« Country Program Director »

Was good. However the room carpets need changing. While I had a leaking into my room and floor was wet, the response was very switch. Thanks to the Front Desk which is very great in response.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francis D., Thank your for your feedback. You are absolutely right, the quality of the carpet is in serious need of improvment. Consequently, we are continuing our renovation process of all the room carpets. So far, we have already changed approximatly 56% of the room carpet and we will finish up soon. thank you for the feedback regarding the work of our reception team. Kind regards,

Gabriel M. Business - 08/07/2018 AccorHotels certified review
« I really enjoyed my recent stay at Novotel Dakar »

I really enjoyed the staff’s warm welcome. I found the setting of the hotel is very nice, with a good atmosphere. The value for money is very appreciable. The hotel is well located for a business and holiday stay. As an Accor member, I also greatly appreciated the prompt and positive reaction of the staff (including the general manager) to address my few complaints during my stay and to have provided a very satisfactory response. My only recommendation is to install a gym, to bring the hotel to the same standard as the other Novotel around the world.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gabriel M., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, With Regards

Joseph Business - 07/07/2018 AccorHotels certified review
« Not so bad »

It was reasonable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr JOSEPH K., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team

Bm Business - 07/07/2018 AccorHotels certified review
« Not happy »

the room was not very clean, it was not made up the next day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Bose M., Thank you for taking the time to tell us about your experience at the Novotel Dakar. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Management Team

Fg Business - 05/07/2018 AccorHotels certified review
« Very good, pleasant »

This was my second stay at the Novotel in Dakar. The rooms on the 10th floor have been painted fresh and - important - the carpet is more recent (no stain) than on the 4th floor where my room was on the fist trip. Food is good and the staff is very nice and helpful (buffet in the morning) Only thing missing is a gym really.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francine G., We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we took note of your comment regarding the absence of a gym so far. we are working on that promptly. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mark Saint-Julien

Mr D. J. Solo - 03/07/2018 AccorHotels certified review
« very satisfactory »

very satisfying, helpful and pleasant personnel. I was ver satisfied with my stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Many thanks for your positive feedback. We will keep working to make sure you feel satisfied and at home each time. Kind regards, Mark Saint-Julien (General Manager)

I. D. Families - 02/07/2018 AccorHotels certified review
« Very friendly and knowledgeable staff »

I usually stay at Terrou bi, but this time decided to try Novotel. Was pleasantly surprise by the staff professionalism and how well kept the hotel was. The only minus was the fixed temperature in my room, which was a tad bit warm for what I am use too. The pool, food and entertainment where simply amazing. Can't wait to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Many thanks for your positive feedback. We will keep working to make sure you feel satisfied and at home each time. Kind regards, Mark Saint-Julien (General Manager)

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