Hotel - Novotel Dakar
Novotel Hotel Novotel Hotel

Novotel Dakar Hotel

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3.5/5 540 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Pet allowed
  • Outdoor unheated pool  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Wheelchair access
  • Pet allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Airport shuttle
    • AEROPORT LEOPOLD SEDAR SENGHOR
    • Leopold Sedar Senghor
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter

Leisure and activities

  • Outdoor unheated pool  (Nearby)
  • Massage  (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 hours

Business services

  • 15 meeting room(s)
  • Business centre
    • Business center with support staff
    • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 241 rooms
  • 250 family rooms
  • 23 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Automatic temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,004 reviews

Our guest reviews for Novotel Dakar

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 540 reviews
AccorHotels certified review
Haddy E. N. Solo - 06/12/2017
« satisfied »

My experience is good and am satisfied with your services. However, I spent 4 nights but the bathroom towels were never changed. I expected a change of towels at least every 2 days. Apart from that the services are excellent.

AccorHotels certified review
Hakan Business - 20/11/2017
« Nov Otel was dissatisfied my expectation durig my stay. »

1) Novo Otel was dissatisfied my expectation. Compare to Terrou-Bi, Radisson Blue - King Fahd hotels a) Shuttle (full of people and full of baggage inside the bus) b) We (with my colleague Ferudun (in another room) ) showed the reservation forms and requested 2 rooms. When we arrived to 7 th floor, 1 check in was missing, turn back, make again the same paper work. c) Flexible room price (even the most expensive price was paid) compare to other hotels (149,000 CFA for 4 days and 136,000 CFA for 1 night) d) Room:737 at nights till morning, there was none stop voice coming from next rooms like air condition or HVAC noise) e) Believe me this hotel does not deserve 4 starts (maybe max 3 starts) f) Toilet Area: Width: 3 ceramic = 30 cm x 3 ceramics = 90 cm (Door width: 2,5 ceramics = 75 cm) Length (4 ceramic = 120 cm including the reservoir area as well) i.e, When you go in closing the door, you can't go out. When you are sitting inside you can't close the door ??? . This is the mini toilette that I have seen in a Hotel g) Toilette doesn't have faucet for cleaning (for Islam cleansing in toilette)... h) Last: 1 mosquito was killed in douche Daily mosquito infestation is must and as it was known crucial... Kind Regards Hakan C. Ha…

AccorHotels certified review
Minouche Solo - 19/11/2017
« Peaceful »

The location is great. The outside of the hotel is so peacefull and calm which make easy to totally disconnect from the busy Dakar city. The hotel management really needs to do some works on the bathroom and provide better towels. The towels do not reflect the accor/novotel image. The breakfast and the evening buffet are the top of the hotel, you have so many delicious items and well prepared. Congrats to the chef!

AccorHotels certified review
Toufiq G. Business - 18/11/2017
« Well satisfied »

Nice hotel with a nice employee who serves clients

AccorHotels certified review
Chris Business - 01/11/2017

Staff is nice, food is good and attractively priced. However, the hotel springs from the 70’s and would benefit some refurbishments. Rooms are kind of large for the category yet not very functional. Balconies would be a nice addition

AccorHotels certified review
Siwa Business - 20/10/2017
« Very nice stay at Novotel Dakar »

Very good stay as usual. There are a few things I would have appreciated though -- such as having the laundry bag and form in my room upon check-in. Even after laundry pickup, the housekeeping person did not leave a new form and bag, so I had to request again. This should be an automatic part of the procedure. Otherwise, room service is very prompt, as usual, and I was happy with all other services. My greatest desire is for there to be an exercise room/gym at this hotel. It would make it much more attractive, compared to other alternatives in Dakar which have this. PLease consider this in your capital planning for the future.

AccorHotels certified review
Lorna Business - 17/10/2017
« Excellent location for business trip »

Rooms are clean, staff is very friendly. The terrace/outdoor restaurant/lounge offers very nice alternatives to the usual hotel buffet dinner. perfectly situated in Dakar Plateau, perfect for the business traveller.

AccorHotels certified review
Yves F. Business - 15/10/2017
« The usual cosy Novotel »

All is well, friendly staff. Internet connection can be improved.

AccorHotels certified review
Johanna K. Business - 08/10/2017
« Your hotel needs to be renovated »

Could not wait to leave. Moldly, tired rooms. Very lucky it was a short trip. Disgusting how much I paid.

AccorHotels certified review
Guy Business - 03/10/2017
« Wonderful »

It was great to enjoy from un upgrade, moved from Ibis to Novotel!

TripAdvisor review
johkollar Business - 30/09/2017
« Hotel rooms need to be renovated. Even the linens were old (towels gray instead of white). »

Could not wait to leave. Luckily a short trip. Rooms old and moldy. Novotel should be ashamed that their brand is associated with this property. Obviously just a cash cow they are milking. And to think the rate was > $200/night. Absolutely criminal. All staff were super helpful and pleasant - only upside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we thank you for choosing the Novotel Dakar during your stay and for taking the time to write a review. We deeply apologize for the state of your room, we assure you that our property's maintenance are doing their best so it doesn't happen again. We are happy to know that our service was flexible enough for you and that our staff was helpful. We're hoping to see you very soon. Ndeye Codou, Public relations

AccorHotels certified review
Sgr Business - 16/09/2017
« Standards are slipping »

Stained carpet, poor menus and buffet, grubby towels, no shampoo, ac failure,

AccorHotels certified review
Mamadou T. Business - 04/09/2017
« SATISFAIT »

SATISFAIT

AccorHotels certified review
Clovis M. Business - 15/08/2017
« Mr. Clovis »

Reception team was very friendly. Mostly room lady called Yacine. she is Very professional and took care of my room like i was her own child.. very caring and respectful.. Reminded me of my own mother. But novotel should have a gym place

AccorHotels certified review
Kevin P. E. Couples - 08/08/2017
« Great stay »

Very nice hotel with beautiful decor and peaceful location

AccorHotels certified review
Bright F. Business - 07/08/2017
« Bad customer service and wrong billing on your account »

I was over billed, the amount for my stay was 325 USD but Novotel Dakar deduction 425 USD from from card after i even paid all other expenses in cash. They are unwilling to respond to my complaint. Nobody responds to your email. I complained in the hotel but they were all just moving me to another person. My first experience with them was horrible and I'm not sure i will ever use their services. I wouldn't recommend novotel Dakar to anyone

AccorHotels certified review
Mhs Couples - 24/07/2017
« Alright stay, but not more »

check-in was really poor. people were incompetent and totally helpless lounge area was not attended room was ok, but not more service in the restaurants was slow quality of food mediocre only check-out was ok as we found the only competent person in the hotel it seems (Banna - she really went out of her way to provide a good experience, being helpful with transport etc)

AccorHotels certified review
R. H. Solo - 15/07/2017
« Easy and flexible »

Ideal Hotel based near almost every were in City of Dakar , staff speak English as well the French which is mainly spoken in Senegal ..

AccorHotels certified review
Martin Business - 14/07/2017
« Room okay, but service is lacking »

Positives: room was clean, bed was comfortable, felt secure and the pool area looked gorgeous. Food was surprisingly good. Temperature in the room was perfect. Negative: tiny beds, instead of a larger bed. Wi-Fi is too slow and unreliable. Power outlet blocked by a metal prong. Safe was locked, couldn't open it. Absolutely no smiling at checkin and check out. Restaurant and lounge service excruciatingly slow (15 minutes just to get a menu). Beer was skunked (too old). No trash can in the bathroom. Would not recommend this location.

AccorHotels certified review
Kevin Business - 09/07/2017
« Air-conditioner made a huge noise in the room. Carpets are dirty. »

Poor

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