Hotel - Novotel Rotterdam-Schiedam
Novotel Hotel Novotel Hotel

Novotel Rotterdam-Schiedam Hotel

4.0/5 502 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 25  EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 7AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor playground for children
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 07:00-24:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

The spacious rooms at the Novotel are furnished in a contemporary style with a flexible layout. They are enjoyable to stay in and will meet all your requirements.We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years when sharing a room with their parents or grandparents.

  • 138 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 44 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 2,854 reviews

Our guest reviews for Novotel Rotterdam-Schiedam

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 502 reviews
Pete B. Couples - 12/07/2018 AccorHotels certified review
« Extremely comfortable and relaxed hotel. »

We were made to feel extremely welcome. We arrived at the hotel early but this was not an issue with the staff. They were happy for us to park our car and go exploring. We came back to the hotel for lunch and Nick made our dinning experience easy he made us feel comfortable. The room was very clean and we had plenty of room. The staff were all very friendly especially Alex who is a real credit to the hotel. He looked after us and made us want to spend time in the public areas. We would definitely choose Novatel Schiedam to stay again if we came back to Rotterdam.

Lubna Families - 09/07/2018 AccorHotels certified review
« Very good price »

Everything was fine!

Bozdag Couples - 09/07/2018 AccorHotels certified review
« Perfect! »

Everything was so nice! The people behind the reception are the best! Love the swimming pool! 10/10.

S. Families - 06/07/2018 AccorHotels certified review
« Was expecting this kind of service from Novotel »

Dear Ms DE VRIES, i received the Trustyou guest satisfaction survey and i know how it works. I am also a front office manager in Ibis Paris Levallois Perret. I really dont know from where should i start... Before arriving to your hotel i have sent a email asking for an early check in and as I have the Le club Accor Card (GOLD), the front office manager replied me back that everything is good and we will make sure that your room is ready on your arrival. As promised I arrived around 11h30 and went to the reception and the big surprise was that there was no room available, the receptionist told me that we had a lot of day Use clients thats why we dont have rooms available. So i tool my sister’s room key and went to their room I told to the lady that please give me a call once the room is ready she said ok. Around 2h30 i went to reception and asked if the room is ready and she said yes and i finaly got my room. (No body called me in your room). I went to the room and as i was tired because i was driving the whole morning so i felt sleep in my room but the air condition was not working and it was really hot in the room, i called the reception and told them if they fix it or change the room, the receptionist told me that i will change your room, i went out because i was very late for the wedding and told the receptionist that my bags are packed so if you could just transfer them to the new room once again she said Alright we will do that. I came to the hotel around 2h30am and I WAS STILL IN THE SAME ROOM (414) i asked to change my room and the guy told me that I AM JUST A SECURITY PERSON AND I PRINT SOME REPORTS FOR THE HOTEL AND I DONT HAVE THE RIGHT TO CHANGE YOUR ROOM. my question is how can you let someone lile this in the reception during the whole night ? I took an ventilator and went to my room. The day after they shifted me to room 306 (superieur room maybe) and in this room the Nespresso machine was not working and the cleaning was not done at all. I saw some spiderweb in the room. Regarding breakfast: saturday morning i came for breakfast around 9h30 and there was almost nothing in the buffet and the tables was not cleaned and we were looking around to find a place where we could take our breakfast. Same situation sunday morning. what i find sad is no one proposed any reduction and i paid for my room. PS: i could have replied TrustYou or put a comment in Tripadvisor but i didnt do it and wanted to tell you this personally

Charles N. Families - 05/07/2018 AccorHotels certified review
« Brilliant »

Absolument brilliant.... Very helpful staff and great customer service

Danie Couples - 03/07/2018 AccorHotels certified review
« Magical »

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Mathias H. Families - 28/06/2018 AccorHotels certified review
« Nice hotel but missing administration skills... »

The hotel, rooms, resturant, pool and garden is nice. Now to the negative FIRST: I do not like to pay in full when booking in advance a 10 - 15% retainer fee should be enough, I think. SECOND negative thing: when we check (at roughly 3.45 pm on a friday afternoon) in the intern could just find booking for two days in your system, not the 4 days we had booked, this was fixed, BUT then your finance manger had told your intern that she should ask for my card and take some garrentee on my card - it later showed it was over 600€ - this is NOT ok with me, so had to have an argument to get back my own money (I will not pay twice for a room at any hotel!!!!). - This was not taken care off proper from your side, especially since I hade paid in advance and this how I look at it: your inten did what she was told to, but the duty manager wasn't there and the finance manger could and should have solved it before going home!!! With out me have to whip out my card, so a reprimand for at least one manger is what I want to happening and I would like to do it myself!!! Even though none of your staff was saying I am a liar and trying to comit freud, you made me fell it, so that is why I score you low!

Anonymous Business - 27/06/2018 AccorHotels certified review
« Mr »

Nice comfortable stay

Anonymous Business - 25/06/2018 AccorHotels certified review
« Breakfast Buffet & Safe »

I appreciated the friendliness and service orientation of your staff. My room was clean and well kept (the renovation helped!). Unfortunately, my safe didn't work and it wasn't possible to fix it during my stay, even though it was 7 nights. The breakfast buffet was good, but on three mornings it wasn't replenished very quickly and there was very little left due to the large groups who were there with tour buses.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Novotel Rotterdam Schiedam. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures according the problem with your safe and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Team Novotel Rotterdam-Schiedam

Ng J. S. Business - 25/06/2018 AccorHotels certified review
« Good hotel, good experience. »

Room was good and stay was pleasant. Breakfast not bad but more variety would be ideal.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Team Novotel Rotterdam-Schiedam

Je J. 2. Solo - 24/06/2018 AccorHotels certified review
« ja june 2018 »

Good Nice Hotel in relation to wifi : very good in the room but did not seem to work very well in the fitness center

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, team Novotel Rotterdam-Schiedam

Patrick Z. Business - 20/06/2018 AccorHotels certified review
« convenient and great lobby and lounge area. »

The hotel offers everything a business traveler needs with the convenient access to highways and free parking. With option of bigger rooms can be better.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards, Team Novotel Rotterdam-Schiedam

Jennifer F. Business - 16/06/2018 AccorHotels certified review
« Business Trip. Very Good Hotel »

Friendly and very efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review Jennifer! We are glad that you had a good stay and we hope to see you again soon. Kind regards, Team Novotel Rotterdam-Schiedam

Stu W. Business - 15/06/2018 AccorHotels certified review
« A very short but pleasant and comfortable stay with a great breakfast »

Once again a pleasant and comfortable stay, sadly very short this time, The desk staff were friendly and helpful even when faced with awkward customers ( Not me, I hope.) Arriving late I sadly was unable to have dinner but enjoy the free glass of wine to relax before a good nights sleep, after a great breakfast and a quick and easy checkout was ready to take on the world once more!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for your positive review! We are happy that you had a good stay with us and we hope to see you again very soon. Kind regards, Team Novotel Rotterdam-Schiedam

Anonymous Business - 11/06/2018 AccorHotels certified review
« Satisfactory - apart from the air conditioning »

Overall satisfied, food was good, however, air conditioning did not appear to function on lowest setting and could not open the window sufficiently cool room down.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Novotel Rotterdam Schiedam. I am sorry that your experience with the airconditioning did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Team Novotel Rotterdam-Schiedam

Hs Couples - 04/06/2018 AccorHotels certified review
« Clean hotel with a few issues. »

The hotel was clean and well kept, however WiFi did not work in the room (211). It worked closer to the lobby but could not connect in the room. The front desk staff member was quite cold and did not make us feel very welcome. It was also very noisy during the night - a lot of yelling and loud noises that can all be heard through the thin walls.

Eil C. Couples - 30/05/2018 AccorHotels certified review
« Decent hotel for a short stay »

We have stayed in various novotel in Europe and found that this was slightly below average. In the first room we stayed in, the bathroom was severely clogged. We complained but no action taken. The following day we asked for a room change. However the air-conditioning was not working well. It was blowing hot air despite having the setting at 5 Celsius and fan speed high. We will stay at other Novotel next time

Gold M. Business - 27/05/2018 AccorHotels certified review
« Novotel unworthy »

Dirty cushions No soap in room bathroom sink clogged

Christian Couples - 24/05/2018 AccorHotels certified review
« Very comfortable; friendly staff; excellent restaturant »

We had a very pleasant stay and were impressed with the hotel and its facilities. The staff were friendly and helpful, our room was a good size and the bed was extremely comfortable. We ate from the restaurant on two evenings (once actually in the restaurant, and the second time room service) and were very impressed with the quality of the food for the price. The outdoor swimming pool and garden area was a really nice way to relax and unwind on our final day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the hotel.It is always a pleasure to receive positive feedback! We hope to may welcome you again! With kind regards, Mandy Martinez Operations Manager NOVOTEL ROTTERDAM SCHIEDAM Hargalaan 2, 3118 JA SCHIEDAM, NETHERLANDS Mobile : +31 (6) 27 08 11 72 Tel : +31 (10) 471 33 22 Ma… novotel.com accorhotels.com

Anonymous Couples - 23/05/2018 AccorHotels certified review
« Average »

Bedrooms were okay but restaurant very poor. Breakfast on first morning had very little food left, and with only about 40 minutes left of service remaining they didn’t seem bothered to replenish anything. In the afternoon we tried to book a table for dinner at 7pm for 9 people (all of us staying at the hotel) but were first told there was no room and we would be better off finding a restaurant in the centre of the city, then we were offered a table at 8pm but would need to pre-order our meal. We decided to book 3 taxis into the City at 7pm. Taxis were 30 minutes late (not hotels fault) but restaurant was still empty, only 1 person eating. The next evening we tried to book a table for just 2 and were once again told no, and given no alternative time option. We had to ask if we could order room service as there were no menus in the room, and they reluctantly took an order. Food was very overpriced and quality poor (a burger was burnt, a pasta dish was bland)... oh, and we were only given 1 set of cutlery for both meals. Yes, a burger and fries can be eaten without cutlery, but a napkin would be nice.

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