Hotel - Novotel Amsterdam City
Novotel Hotel Novotel Hotel

Novotel Amsterdam City Hotel

4.0/5 3,178 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 25  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Other sports activities
    • Bicycles rental (Paying)
    • Jogging track (Nearby)
    • Table tennis


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00-24:00
    • Opening hours : Week-end 00:00-24:00
  • Snack & beverage machine

Business services

  • 18 meeting room(s)
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.We treat your children as our VIP guests. Accommodation and breakfast are free of charge for one child up to 16 years when sharing a room with their parents or grandparents.

  • 610 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 608 family rooms
  • 55 connecting rooms
  • Baby bed
    • Ice machine
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Radio in bathroom
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 10,740 reviews

Our guest reviews for Novotel Amsterdam City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 3,178 reviews
Anonymous Business - 09/12/2018 AccorHotels certified review
« It met my needs. »

Some refurbishment in the hall of my story caused trouble with the elevators. Noise from the hall could also be heard in the room.

Jess Business - 08/12/2018 AccorHotels certified review
« Good but not environmentally friendly »

Plastic cups in room and bathroom could be replaced by glass; small shower gel and shampoo plastic bottles could be replaced by big containers/distributors that can easily be refilled (using less plastics); towels were changed overnight although they were properly hanged on the bathroom door... Much efforts to be done on environmental policies!!!

Juergen Business - 07/12/2018 AccorHotels certified review
« great hotel with all capabilities »

impressive building; excellent breakfast; rooms a bit small; elevator waiting time too long;

Panagiotis A. Business - 07/12/2018 AccorHotels certified review
« Great stay at Novotel Amsterdam »

super friendly staff, nice hotel layout, great working areas, good food at the restaurant.

Ankur H. Business - 07/12/2018 AccorHotels certified review
« Okiesh.. Not best of the best »

Room is okay.. Lot of stuff like Body cream was not there. Lifts are just crap. I don't know how they are configured.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ankur H., Thank you for choosing Novotel Amsterdam City as your residence of choice when you visited Amsterdam. We highly appreciate it that you have taken the time to write a review about your stay. I will make sure your feedback will be given back to our Housekeeping department. The elevators are indeed not working as they should because of current renovations in the hotel. Unfortunate this is an issue that we are looking in to but will not give us the right answers or solutions. i am sorry for this inconvenience that you experienced. Yours sincerely, Jeroen Klijnsma Guest Relations Officer / Manager on Duty

Nn Business - 07/12/2018 AccorHotels certified review
« Good hotel, bad elevators »

Room, breakfast and service were good. The elevators are not dimensioned for conferences, when more than 50 people were going to their room during a 15 min break - it took 20 min to get an elevator. And the door from the stairs was locked so that was not an option either...

Laura Business - 07/12/2018 AccorHotels certified review
« Very good, as usual »

Love working with the Banqueting team, huge thanks to Theresa, Melvin, Samy, Jeroen and Suzanne.

Nina Business - 07/12/2018 AccorHotels certified review

Very friendly staff but the room was shabby and the carpet extremely dirty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nazanin D., Thank you for taking the time to tell us about your experience at the Novotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I am happy to inform you that the room you stayed in will be renovated starting this monday! However, this will not be of any service to you now but we would love to welcome you in the near future and give you this better experience. Yours sincerely, Jeroen Klijnsma Guest Relations Officer / Manager on Duty

Cathal O. Business - 07/12/2018 AccorHotels certified review
« excellent....rice was v sub standard at meal, otherwise it would have been 10 »

almost perfect, v friendly and engaging staff. new room, good price

Jay Couples - 06/12/2018 AccorHotels certified review

Chilled and relaxing with friendly staff

Anonymous Business - 06/12/2018 AccorHotels certified review
« Nice hotel and good welcome of guests at arrival but bathroom not perfectly clean »

The bathroom was not perfectly clean. There was some long brown hairs remaining on the floor and in the bath as well as beauty products stains on the sink and toilet cover. It would be nice also to offer hot chocolate at the restaurant for breakfast (I could only find coffee, cappuccino and tea). Regarding the meeting at business center, there wasn't enough food at buffet lunch.

Prithvi Business - 05/12/2018 AccorHotels certified review
« Very good »

It was a good experience and all the concerned people in the restaurant and the front desk were very helpful

Frank E. Business - 05/12/2018 AccorHotels certified review
« Feels like my 2nd home »

The staff is always very friendly and the hotel is nice and clean. Good food selection at the breakfast buffet and the wifi works well.

Ur Business - 02/12/2018 AccorHotels certified review
« Always great to come back »

Its always a pleasure to get back to you. The newly renovated rooms are fine, and of Cause as Gold guest we get a special treat. Great location if you work in the University area, so be assured I get back soon.

Allan S. Business - 02/12/2018 AccorHotels certified review
« Bad »

The room was not cleaned everyday. I was not given information and was charged for services that I should’ve been notified prior.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Thank you for taking the time to tell us about your experience at the Novotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. About the charges and information, If you could give me some more information about what went wrong and what charges were made incorrectly. I will try my best to see what happend and what we can do for you. Yours sincerely, Jeroen Klijnsma Guest Relations Officer / Manager on Duty

Anonymous Business - 01/12/2018 AccorHotels certified review

Everything was nice but it was very cold in the room when I arrived

Anonymous Business - 30/11/2018 AccorHotels certified review
« It was very good, but the room cleaning was sometimes too late in the day »

I think the facilities were nice, clean, restaurant very good. For the purpose of my trip it was very well located. Even if I wanted to go to the city, the train station was close.

Carey W. Friends - 28/11/2018 AccorHotels certified review
« Trendy and new hotel »

Lovely stay.. more instruction of how to use heater...

Chloe W. Friends - 28/11/2018 AccorHotels certified review
« Beautiful views with a room to compliment it! »

I stayed in the Novotel from Saturday 17th - Tuesday 20th November for a long weekend away for my friends birthday. I am an accor employee (Receptionist Ibis Gatwick Hotel) and from start to finish this hotel produced no major faults to me nor my friend. We arrived at 9 am after a very early morning and the staff were really helpful and check in was smooth and quick. We were greeted to one of the nicest Novotel rooms I've stayed in, we had a queen size bed with the comfiest memory foam mattress. We had a Nespresso machine in our room and had pods that were replenished each day which is a lovely touch as part of the newly refurbished rooms. The view was also amazing, especially at sunset and sunrise! ( Room 1020) After an hour of checking in I received a knock at the door and a lovely lady gave me a card and some chocolate bars and inside the card was a lovely message from the manager on duty (Jenoen) welcoming me as an accor colleague to the hotel (this was such a lovely touch!). The hotel was a very short walk away from Station RAI and this was only a short metro journey away from Central station. I would suggest going to Rokin station as this is the closest to Dam Square and the big department stores also other shops such as Topshop, H&M etc. We got a 3 day pass for the transport which was around 26 euros each which I think is such a good price considering its unlimited journeys each day including the Tram, Bus, Metro and the Trains, I would highly recommend getting this! You can get one at the airport from the big ticket desk for the trains. I personally think this is a perfect location as you are out of the hustle and bustle of the center but still within a good distance of everything. While we were there we did a canal tour with a company called blue boat and this was very good as you got to see pretty much the whole of Amsterdam from the canals in just over an hour. Anyway back to the hotel... The breakfast was included in my rate as an employee and there was so much to choose from, from croissants to a full English breakfast. At breakfast it was nice to see that they accommodate to everyone's needs and a great example of this was the small stand of Chinese food they had. We also had dinner at the hotel on one night, we ate from the bar food menu and it was particularly nice. We chose to not have the full dinner menu as it was quite pricey however this was expected. So overall I had a lovely stay and so did my friend. I cannot fault this hotel at all and I will 100% be returning. Thank you to all the staff at the hotel for making this stay as memorable as it was, especially those on reception and in the bar as they were so friendly and efficient. Chloe W. I have also written this review on trip advisor!

Family - 28/11/2018 TripAdvisor review
« perfect hotel with wonderful staff .... »

Actually it was the second time we were in very nice hotel.Rooms was great with very nice big television, from reception to bar friendly and helpful personal and we especially want to thank you Mr. Peter who was very kind, helpful and professional ....Thanks for everything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pioneer, Thank you for your lovely words about our rooms and staff. As well, we will pass your nice words to Peter! Do we see you again soon? Warm regards, Dirk B. General Manager

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