Hotel - Novotel Budapest City
Novotel Hotel Novotel Hotel

Novotel Budapest City Hotel

4.0/5 972 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Outdoor sports
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 19 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 319 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,471 reviews

Our guest reviews for Novotel Budapest City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 972 reviews
Marko M. Business - 07/11/2018 AccorHotels certified review
« A nice stay, with a room for improvement »

The room, and bathroom were clean. Water in the shower would change its temperature drastically when someone in the next room or rooms above/beneath started showering. Breakfast was tasty, and various but since there were big tourist groups staying for one night it used to be really crowded in the eating area. Staff on the reception was polite. One thing that could be improved is communication. Waited for a reply on my e-mail for four days.

Patrick S. Business - 05/11/2018 AccorHotels certified review
« good but room was too hot »

nice staff and breakfast but room was very hot and air con not very helpful.

Tamás K. Business - 26/10/2018 AccorHotels certified review
« Everything was excellent. »

The accommodation, the room was excellent and always clean. The breakfast was absolutely delicious.

Anonymous Business - 13/10/2018 AccorHotels certified review
« Wonderful »

Very service minder staff, friendly, restaurant good, room wonderfull.

Frans Business - 09/10/2018 AccorHotels certified review
« Excellent stay »

The welcome at the reception was already very nice as a start. The room was very comfortabl and clear. The breakfast was also very nice and had lots of variations. The centre is easy to reach by local bus or taxi. I was involved in several meetings and the service and technical support was very good. Compliments.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frans, Thank you so much for the amazing review regarding your stay at the Novotel Budapest City! It is always a pleasure to receive positive & detailed feedback like yours. I will share your comments with our team. I am sure that this will brighten their day! Thank you again for sharing your experience with us & we hope your next visit will be soon and as pleasant as this one! Sincerely, Réka Kovács Guest Experience Supervisor

Akos Business - 09/10/2018 AccorHotels certified review
« Executive room is nice »

As a platinum member I am satisfied with my stay at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Akos, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive a receive nice appraisal from one of our Platinum members! I will share your review with my colleagues. If there is anything else we can do for you by your future stays please do not hesitate to let us know or me personally! Thank you again for sharing your experience with us and we hope your next visit will be as pleasant as this one. Sincerely, Réka Kovács Guest Experience Supervisor

Anonymous Business - 07/10/2018 AccorHotels certified review
« Mr. »

The hotel was clean and neat. The room cleaners were great. Your reception did their work well though they lacked sense of welcoming, a bit reserved for hospitality business. Encourage them to smile may be if not more. Waiters were great. Food needs some extra in put for international communities. We did double room, the beds were like a grave. Move from this twin beds, one chooses hotel as place to relax and to struggle fitting oneself in a bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr., We very much appreciate your detailed review regarding your stay at the Novotel Budapest City. It is always nice to receive good scores. Sorry you were not completely satisfied with our staff, we always try to do our best. I shared your comment with our restaurant team, they are really grateful. Thank you again for sharing your experience & we hope your next visit will even better as this one. Sincerely, Réka Kovács Guest Experience Supervisor

Cip Z. Business - 01/10/2018 AccorHotels certified review
« Disappointing »

I was disappointed because during my stay I requested my room to be changed and it took more than 3 hours and then I was asked to come to the reception to get the new room card instead of being delivered by one of hotel employees as the new room was on the same level 8 as the old one. Moreover on the day before my departure I put "do not disturb" sign on the door but I was waken up via phone at 10:30AM by someone(probably cleaning lady) and asked is I need my room to be cleaned. Hopefully my comments can help you improve your quality of the service . I would have not expected such low service from a 4 star hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cip Z, Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that our service did not meet your expectations! Please allow me to express my sincerest apologies our whole team. At Novotel we always strive to provide an exceptional service experience for every customer; therefore your feedback is very important to us. I will transfer your comments to our Front Office Manager, so we can work on solving the mentioned problems, so they won't occur in the future! We appreciate your sharing your concerns with us and it is our hope that you will give us the opportunity to better serve you in the near future and we can show you the great service so many of our returning guest grown so fond of! Sincerely, Réka Kovács Guest Experience Supervisor

Dimitris C. Business - 12/09/2018 AccorHotels certified review
« Not what it used to be »

The rooms I stayed in, because I had to change my room as the room I was initially given was not cleaned or sanitized properly, neither was the second room I was given, were not what I expected from a 4 star Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations this time. Please allow me to express my sincerest apologies for the mentioned inconveniences. You know at Novotel Budapest City, we continuously strive to provide a superior service experience, specially for our returning customers, therefore this feedback was very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we are going to make sure your next room will be as clean as possible! We appreciate your sharing your opinion and it is our hope that you will visit us soon again and we can show you the great service as before. Sincerely, Réka Kovács Guest Experience Supervisor

Anonymous Business - 04/09/2018 AccorHotels certified review
« Trainer »

I was very satisfied with everything, the staff was especially helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trainer, Thank you so much for your amazing review & kind comments regarding your meeting at the Novotel Budapest City. It is always a pleasure to receive positive feedback like yours. I will share your comments with our whole team. I am sure that this will brighten their day, as they tirelessly work to give their best! Thank you again for sharing your experience and we hope that your future events will be as successful as this one! We are looking forward to them! Sincerely, Réka Kovács Guest Experience Supervisor

Walter Business - 03/09/2018 AccorHotels certified review
« Novotel Budapest City »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive great feedback from our much appreciated Le Club Gold members. I will share your ratings with our team. I can assure you that it is quality feedback that helps us as all of our staff we continuously strives to improve the quality of our services. Thank you again for sharing your experience with us and we hope your next visit will be as pleasant as the previous one in Novotel Budapest City. Sincerely, Réka Kovács Guest Experience Supervisor

Elzbieta G. Business - 02/09/2018 AccorHotels certified review
« Chlorine smell... »

I was not happy at all. Firstly in my room, there was extensive chlorine smell in bathroom and toilet. Secondly, the shower basin was clogged and the water didn't flow down the canal. Thirdly, the room was not cleaned and not prepared for the next day stay. When I came back after the long day I found a card on my doors "don't disturb" which I found as a smart way to omit my room and don't clean it! The hair dryer was like for swimming pool rather than for proper hair modelling and the iron room was only one in the whole hotel on the 7th floor. The one good thing was breakfast - wide selection, good quality and nice terrace. Although food was OK I will not choose this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am so sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be rest assured that we made the necessary improvements to the room after your review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Réka Kovács Guest Experience Supervisor

Xyz Business - 30/08/2018 AccorHotels certified review
« Standard. »

Very friendly staff. Quite old rooms. Not a highlight, but also not a catastrophe. For a business trip okay.

Our hotel has responded to the review
Our hotel has responded to the review

Liebe xyz, Vielen Dank, dass Sie sich die Zeit genommen haben, mit uns Ihre Meinung zu teilen über Ihrem Aufenthalt im Novotel Budapest City. Ich werde die vorgeschlagene Punkte mit meine Kollegen teilen, so wir unsere Produkt noch mehr verbessern kann. Danke nocheinmal, das Sie Ihren Meinung uns geschriben hat und wir hoffen Sie bald wieder bei uns zu begrüßen! Mit freundlichen Grüßen, Réka Kovács Guest Experience Supervisor

Family - 30/08/2018 TripAdvisor review
« Pleasant stay »

First time in this Novotel, but both in Budapest I've stayed are very good. We've had the room upgrade, fruits and cakes waiting for us in the room, fast check in, good sleep, tasty breakfast, everyone was nice and helpful. You just can't expect anything better than this. Thank you

Anonymous Business - 19/08/2018 AccorHotels certified review
« Wonderful stay in a conveniently located hotel next to a park. »

No issues from the time we arrived to the time we checked out. We especially enjoyed the sumptuous breakfasts and the adjacent park. Convenient access to all forms of public transportation was also a bonus. The staff was unfailingly courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review about your stay at Novotel Budapest City. It is always a pleasure to receive positive feedback like your, with such detail. I will share your kind comments with our entire team. On the mentioned points like the check in we will work in the future. Thank you again for sharing your experience & opinion with us and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Saignasith Couples - 07/08/2018 AccorHotels certified review
« Disappointing »

Quality is good but service is not met. No 24h service at 1am, was advised to go get food at the fuel station near by !!!!!!! Joke !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saignasith, Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations! Please allow me to express my sincerest apologies. At Novotel Budapest City, we strive to provide a superior service experience for every customer! Therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent it from future occurrence. We appreciate your sharing your opinion and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Réka Kovács Guest Experience Supervisor

Chris Business - 27/07/2018 AccorHotels certified review
« Pleasant stay »

This is a convenient hotel, within easy walking distance of my company office. The team at the hotel are all really friendly so it is always nice to come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback from one of our returning guests. I will share your kind comments with our team, I am sure that this will brighten their day! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Melanie Business - 26/07/2018 AccorHotels certified review
« Good service, comfortable beds - nice stay »

Personnel always very attentive and friendly. Rooms are very clean and have the right size. The beds are very comfortable (I was just missing a thin blanket to use instead of the thick duvet) Only breakfast was a bit stressful due to huge traveling parties. Otherwise I was rather satisfied with my stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie, We very much appreciate your kind comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback like yours. I was very glad to read you enjoyed the stay and where satisfied with our staff! They are working exceptionally hard on providing a great experience to all of our guests! Thank you again for sharing your opinion and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Business - 15/07/2018 TripAdvisor review
« Room quality poor »

The hotel rooms should not be qualified for 4 stars hotel; I have been in IBIS Hotels with much better rooms; Conference rooms are very good, breakfast also very good but the rooms are terrible; I stayed one day without towels in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear manuelfreitas2018, Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we always strive to provide superior service for every customer, therefore your feedback is very important to us, so we know we will have to work on this issue. Please if you have any concerns in the future, please turn to us immediately, so we can help and make you feel more comfortable! We appreciate your sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Réka Kovács Guest Experience Supervisor

Business - 14/07/2018 TripAdvisor review
« I expected something more »

The hotel is not as central as one would expect by seeing the map. You can walk to the city centre in half an hour more or less but it's not a pleasant walk, as it's quite hilly. The room I had was fairly big and comfortable but both toilet and bathroom with shower were actually tiny booths with not much freedom of movement. Plus I noticed a leak in the toilet booth with drops of water coming from the ceiling that eventually dampened even the carpet outside: I notified the reception and they apologized but no maintenance was done (a towel was placed on the floor by the cleaning staff but that's all) and I wasn't offered another room let alone an upgrade (as I would expect from a four star hotel). On a positive note, our waitress, Magdi, took very good care of us (I was in a business meeting), very kind and ready to make us all comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tacchan74, We very much appreciate your comments regarding your stay at the Novotel Budapest City. Thank you for taking the time to tell us about your experience! It is feed back like yours we appreciate the most, since from your opinion, we know what we will have to work on, since we continuously strive to improve the quality of our services. I will share your comments with Magdi! I am sure this will make her day! Thank you again for sharing your experience, and we hope your next visit will more pleasant then the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

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