Hotel - Novotel Budapest City
Novotel Hotel Novotel Hotel

Novotel Budapest City Hotel

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4.0/5 897 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Outdoor sports (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 19 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 319 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,409 reviews

Our guest reviews for Novotel Budapest City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 897 reviews
AccorHotels certified review
Justy C. Business - 16/06/2018
« First night in Budapest! »

Good location for business to visit city center and for tourist to go sightseeing. Clean and modern facilities for happy sleeping and good eating.

AccorHotels certified review
Anon Business - 15/06/2018
« Reasonable hotel »

The stay was OK in what is a very standard hotel.

AccorHotels certified review
Dimitris C. Business - 10/06/2018
« Room was not clean like the previous times and the breakfast was not so good neither »

The room, 921, on the top floor, was full of spiders. Was staying in an Executive Room with 2 windows; on both windows, outside of the windows, there were a lot of spider webs with a lot of spiders. The cleaning lady would come in to clean the room, open the windows and those spiders would come in and make their spider webs inside my room. Had to ask the reception for 3 times for someone to come in an remove those spider webs and spiders. Not all of them were removed and as a result, the room continued to have spiders in it. It is not a pretty sight and it definitely is not a nice experience to be sleeping and waking up because something is crawling on your face or body. Then the breakfast, not everything was prepared by even 07:00 - 07:30. People kept bringing things in on the breakfast table. But still, things were running out quicker than they were brought in. Also, the eggs were not boiled and cooked properly (there were a lot of juices that smelled weird inside where the eggs were placed) and the croissants were not baked properly and they were raw inside. Told the Supervisor about it and was informed that there was something wrong with the oven. Same thing happened in 3 consecutive days until I stopped caring and stopped trying to have one but this shows that the issue was not fixed. Other than that, the coffee was not refilled in the room as was not the sugar and milk/cream for the coffee. Had to buy my own coffee, sugar and milk from the Super Market. Finally, the WiFi coverage and speeds were completely unacceptable. Coverage was really bad, couldn't connect from most spots from within the room and when I was able to connect, the speed was really bad. Couldn't also use my L2TP VPN to connect to work because someone is blocking UDP ports 500 and 4500 for some reason.

AccorHotels certified review
Anja N. Business - 06/06/2018

It was clean, staff was helpful and friendly. Key card didnt work with the elevator and I also managed to block my keycard and had to go 3x to the reception to be able to enter my room.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau N., wir danken Ihnen vielmals für Ihre gute Anmerkungen zu Ihrem Aufenthalt im Novotel Budapest City hotel. Wir bedanken Sie viel mal, frür Ihre Bemerkungen, von Feedback, wie Ihre können wir unser Service immer verbessern! Ihre meinung werde ich selbstverständlich an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für uns die größte Ziel! Wir hoffen, Sie einmal wieder bei uns zu begrüßen dürfen. Mit herzlichen Grüßen Réka Kovács Guest Experience Supervisor

TripAdvisor review
Business - 01/06/2018
« Very handy hotel for the conference centre »

Very good and very clean hotel. They provide nice vegan food during the conference without any problems. Beds were comfortable and we had a good night sleep. The inter-connecting room was quite handy too with my family staying with me

Our hotel has responded to the review
Our hotel has responded to the review

Dear infoD3261GR, We very much appreciate your excellent review regarding your stay at the Novotel Budapest City. It is always a pleasure to receive great detailed feedback. I will share your comments with my co-workers. I am sure that this feedback will brighten up their day, since they are always working very hard, to give you the best service possible! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Nora Business - 30/05/2018
« Good. »

The conference room again had no air inside it. Please fix the AC.

Our hotel has responded to the review
Our hotel has responded to the review

Tisztelt Vida Nora! Köszönettel megkaptuk a Novotel Budapest City szállodával kapcsolatos visszajelzését, örömmel olvastam, hogy pozitív tapasztalatokat szerzett nálunk. Észrevételeit feltétlenül továbbítom kollégáimnak. Biztos vagyok abban, hogy pozitív visszajelzésének köszönetoen kollégáim még nagyobb lelkesedéssel, továbbra is a szolgáltatások színvonalának fejlesztésén fognak dolgozni. Köszönjük, hogy megosztotta velünk tapasztalatát, és bízunk abban, hogy a következo alakalommal is hasonlóan jó élményekkel gazdagodik szállodánkban. Tisztelettel, Réka Kovács Guest Experince Supervisor

AccorHotels certified review
Anonymous Business - 22/05/2018
« Very friendly staff and great service »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Rees, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sory that you had some difficulties during your stay, but I am glad that we could solve it! We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Anonymous Business - 21/05/2018

Breakfast is fine, wide selection. rooms are ok. Reception is outstanding. All helpful and smiling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Samarzija, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive great feedback. I will share your great rating with our reception team. I am sure that this feedback will brighten their day, as they always strive to give excellent service to all of our guests! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Jude Business - 18/05/2018
« Very poor. »

The room (803) was full of spiders and spider webs on the lamp shades, in the corners of the room, above the drapes and coffee point. When I call down to reception to complain, a cleaner was sent up with a broom and proceeded to clear the spider webs which simply raised the dust and drove the spiders to other areas. Please note, I am asthmatic and raising the dust like that was the last thing I needed. I instructed the cleaner to stop and I asked to speak to a manager. The supervisor came to the room where I proceeded to show her the poor quality of the room. I was transferred to another room and given a drinks token. I must say I have stayed at various Novotel hotels before, but this was appalling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Anonymous Business - 05/05/2018
« I was satisfied with my hotel experience »

good food for breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Margetic, We highly appreciate your comments regarding your stay at the Novotel Budapest City hotel. It is always a pleasure to receive excellent feedback like yours from our guests. This assures us that we are doing our job on the right way. I will happily share your kind feedback within our team as they are the greatest award for our everyday work. If you have a minute, please do not hesitate to share your opinion with other travellers on tripadvisor.com to help them to make the right choice for their stay in Budapest. Thank you again for sharing your experience, and we hope your next visit in our hotel will be as pleasant as the last one. Yours Sincerely, Jean Wendling General Manager

AccorHotels certified review
Darren Business - 04/05/2018
« Far too hot in a very small room »

The hotel was hot and the AC was not turned on.. My first room had several spiders in plain view .. my second room was not much better. The rooms are comfortable but small ..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Low, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Peter Business - 02/05/2018
« Poor facilities in helpful staff »

Continued issues with air conditioning not working and ekevators out of service. Hotel staff were not able to give answers and were not sincere in trying to solve the issues for myself and work colleagues. Will not stay there again if had any choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Yates, Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures, and we already addressed the issue of the air conditioning to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Anonymous Business - 01/05/2018
« Nice, middle grade hotel »

It was good. The air conditioning being off when we arrived made the first night not easy to sleep. The breakfast was good, except the eggs seem to be off. Loved the outdoor breakfast seating. Elevators seemed to be taking a long time, it would definitely be helpful when you get that third elevator working. My room had two twin beds which is really uncommon for adults to sleep in a twin size bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the issues and prevent any future occurrence. The air-conditioning has since been functional so I hope if you will give us the opportunity to better serve you in the near future and we can prove that we can provide excellent service to you. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Mark M. Business - 30/04/2018
« The staff are friendly and very professional and I always feel very welcome. »

The hotel has a nice feel to it and even during busy times the staff are calm and professional. The food and service in the restaurant are excellent and the staff very friendly and helpful. During my past recent stays my room has been too hot and I've had to leave the window open to try to cool it down. I believe the Building's Air Conditioning wasn't switched on at the time. A few times I haven't received replacement coffee when my room is serviced but it is a minor issue and has been resolved if I phone reception. I always look forward to my stays at the Novotel Budapest City.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your last stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your comments with our team. It is always a pleasure to welcome you in our hotel. Next time if you visit us please ask my colleagues at the breakfast buffet for help for the items you need and we can supply. We are working on the air-conditioning of the hotel, my colleagues are working on the issue, I can assure you! Thank you again for sharing your experience, and I hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Mustafa S. Business - 28/04/2018
« Good experience »

I did not like the small size of the bathroom and toilet , did not like that the toilet is completely separated from the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Sabri, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your expressions with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to welcome you again in our hotel. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Anonymous Business - 28/04/2018
« Satisfied »

+Friendly employees, solid breakfast. - Bathroom, overprized for comfort you get

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vrbnjak Matej, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your comments with the concerning departments. Please, be rest assured that this feedback will serve as an encouragement to all of our staff as we continuously improve the quality of our services and train our employees. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Anonymous Business - 24/04/2018
« Very Good »

Nice rom, effective incheck and outcheck, nice staff. Good breakfast and possible to sit outdoor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anita J., We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I was very glad to read that you like our Planet21 initiative, we strive to protect our environment! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Marco Business - 24/04/2018
« pleasant »

calm, pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Please be rest assured that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Patricia B. Business - 23/04/2018
« Discreta »

So so,

Our hotel has responded to the review
Our hotel has responded to the review

Signora B., Desidero ringraziarla per il tempo dedicato a scriverci in seguito al suo soggiorno presso Novotel Budapest City. Sono spiacente che il servizio e la prestazione non siano stati all’altezza delle sue aspettative e la prego di accettare le nostre più sincere scuse. Gli alberghi Novotel desiderano offrire sempre il massimo nella qualità del servizio. Pertanto la sua opinione è per noi molto preziosa. Le assicuro che saranno intraprese tutte le azioni necessarie al fine di migliorare la qualità delle prestazioni citate. La ringrazio nuovamente per i suoi commenti e ci auguriamo di riconquistare la sua fiducia in occasione del suo prossimo soggiorno. Nell’attesa di accoglierla nuovamente, le porgo, Signora, i miei più cordiali saluti Réka Kovács Guest Experience Supervisor

AccorHotels certified review
Anonymous Business - 23/04/2018
« Good but too hot »

Overall good but due to hot weather the aircon should have been switched on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms B., We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

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