Hotel - Novotel Budapest City
Novotel Hotel Novotel Hotel

Novotel Budapest City Hotel

4.0/5 935 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Outdoor sports
    • Football (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 19 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 319 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,441 reviews

Our guest reviews for Novotel Budapest City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 935 reviews
Dimitris C. Business - 12/09/2018 AccorHotels certified review
« Not what it used to be »

The rooms I stayed in, because I had to change my room as the room I was initially given was not cleaned or sanitized properly, neither was the second room I was given, were not what I expected from a 4 star Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations this time. Please allow me to express my sincerest apologies for the mentioned inconveniences. You know at Novotel Budapest City, we continuously strive to provide a superior service experience, specially for our returning customers, therefore this feedback was very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence, we are going to make sure your next room will be as clean as possible! We appreciate your sharing your opinion and it is our hope that you will visit us soon again and we can show you the great service as before. Sincerely, Réka Kovács Guest Experience Supervisor

Anonymous Business - 04/09/2018 AccorHotels certified review
« Trainer »

I was very satisfied with everything, the staff was especially helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trainer, Thank you so much for your amazing review & kind comments regarding your meeting at the Novotel Budapest City. It is always a pleasure to receive positive feedback like yours. I will share your comments with our whole team. I am sure that this will brighten their day, as they tirelessly work to give their best! Thank you again for sharing your experience and we hope that your future events will be as successful as this one! We are looking forward to them! Sincerely, Réka Kovács Guest Experience Supervisor

Walter Business - 03/09/2018 AccorHotels certified review
« Novotel Budapest City »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive great feedback from our much appreciated Le Club Gold members. I will share your ratings with our team. I can assure you that it is quality feedback that helps us as all of our staff we continuously strives to improve the quality of our services. Thank you again for sharing your experience with us and we hope your next visit will be as pleasant as the previous one in Novotel Budapest City. Sincerely, Réka Kovács Guest Experience Supervisor

Elzbieta G. Business - 02/09/2018 AccorHotels certified review
« Chlorine smell... »

I was not happy at all. Firstly in my room, there was extensive chlorine smell in bathroom and toilet. Secondly, the shower basin was clogged and the water didn't flow down the canal. Thirdly, the room was not cleaned and not prepared for the next day stay. When I came back after the long day I found a card on my doors "don't disturb" which I found as a smart way to omit my room and don't clean it! The hair dryer was like for swimming pool rather than for proper hair modelling and the iron room was only one in the whole hotel on the 7th floor. The one good thing was breakfast - wide selection, good quality and nice terrace. Although food was OK I will not choose this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms G., Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am so sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please be rest assured that we made the necessary improvements to the room after your review. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Réka Kovács Guest Experience Supervisor

Xyz Business - 30/08/2018 AccorHotels certified review
« Standard. »

Very friendly staff. Quite old rooms. Not a highlight, but also not a catastrophe. For a business trip okay.

Our hotel has responded to the review
Our hotel has responded to the review

Liebe xyz, Vielen Dank, dass Sie sich die Zeit genommen haben, mit uns Ihre Meinung zu teilen über Ihrem Aufenthalt im Novotel Budapest City. Ich werde die vorgeschlagene Punkte mit meine Kollegen teilen, so wir unsere Produkt noch mehr verbessern kann. Danke nocheinmal, das Sie Ihren Meinung uns geschriben hat und wir hoffen Sie bald wieder bei uns zu begrüßen! Mit freundlichen Grüßen, Réka Kovács Guest Experience Supervisor

Family - 30/08/2018 TripAdvisor review
« Pleasant stay »

First time in this Novotel, but both in Budapest I've stayed are very good. We've had the room upgrade, fruits and cakes waiting for us in the room, fast check in, good sleep, tasty breakfast, everyone was nice and helpful. You just can't expect anything better than this. Thank you

Anonymous Business - 19/08/2018 AccorHotels certified review
« Wonderful stay in a conveniently located hotel next to a park. »

No issues from the time we arrived to the time we checked out. We especially enjoyed the sumptuous breakfasts and the adjacent park. Convenient access to all forms of public transportation was also a bonus. The staff was unfailingly courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review about your stay at Novotel Budapest City. It is always a pleasure to receive positive feedback like your, with such detail. I will share your kind comments with our entire team. On the mentioned points like the check in we will work in the future. Thank you again for sharing your experience & opinion with us and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Saignasith Couples - 07/08/2018 AccorHotels certified review
« Disappointing »

Quality is good but service is not met. No 24h service at 1am, was advised to go get food at the fuel station near by !!!!!!! Joke !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saignasith, Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations! Please allow me to express my sincerest apologies. At Novotel Budapest City, we strive to provide a superior service experience for every customer! Therefore your feedback is very important to us. Please be rest assured that we are taking the appropriate measures to address the problem and prevent it from future occurrence. We appreciate your sharing your opinion and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Réka Kovács Guest Experience Supervisor

Chris Business - 27/07/2018 AccorHotels certified review
« Pleasant stay »

This is a convenient hotel, within easy walking distance of my company office. The team at the hotel are all really friendly so it is always nice to come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback from one of our returning guests. I will share your kind comments with our team, I am sure that this will brighten their day! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Melanie Business - 26/07/2018 AccorHotels certified review
« Good service, comfortable beds - nice stay »

Personnel always very attentive and friendly. Rooms are very clean and have the right size. The beds are very comfortable (I was just missing a thin blanket to use instead of the thick duvet) Only breakfast was a bit stressful due to huge traveling parties. Otherwise I was rather satisfied with my stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melanie, We very much appreciate your kind comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback like yours. I was very glad to read you enjoyed the stay and where satisfied with our staff! They are working exceptionally hard on providing a great experience to all of our guests! Thank you again for sharing your opinion and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Business - 15/07/2018 TripAdvisor review
« Room quality poor »

The hotel rooms should not be qualified for 4 stars hotel; I have been in IBIS Hotels with much better rooms; Conference rooms are very good, breakfast also very good but the rooms are terrible; I stayed one day without towels in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear manuelfreitas2018, Thank you for taking the time to tell us about your experience at the Novotel Budapest City. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we always strive to provide superior service for every customer, therefore your feedback is very important to us, so we know we will have to work on this issue. Please if you have any concerns in the future, please turn to us immediately, so we can help and make you feel more comfortable! We appreciate your sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Réka Kovács Guest Experience Supervisor

Business - 14/07/2018 TripAdvisor review
« I expected something more »

The hotel is not as central as one would expect by seeing the map. You can walk to the city centre in half an hour more or less but it's not a pleasant walk, as it's quite hilly. The room I had was fairly big and comfortable but both toilet and bathroom with shower were actually tiny booths with not much freedom of movement. Plus I noticed a leak in the toilet booth with drops of water coming from the ceiling that eventually dampened even the carpet outside: I notified the reception and they apologized but no maintenance was done (a towel was placed on the floor by the cleaning staff but that's all) and I wasn't offered another room let alone an upgrade (as I would expect from a four star hotel). On a positive note, our waitress, Magdi, took very good care of us (I was in a business meeting), very kind and ready to make us all comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tacchan74, We very much appreciate your comments regarding your stay at the Novotel Budapest City. Thank you for taking the time to tell us about your experience! It is feed back like yours we appreciate the most, since from your opinion, we know what we will have to work on, since we continuously strive to improve the quality of our services. I will share your comments with Magdi! I am sure this will make her day! Thank you again for sharing your experience, and we hope your next visit will more pleasant then the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Modesta P. S. Business - 02/07/2018 AccorHotels certified review
« Very good »

Was a very good experience, nice people, good food, nice and clean rooms

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., We very much appreciate your great comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback like yours. I will share your comments with our team. I am sure that this feedback will brighten up their day! We will work on the lower rated points in the future I can assure you! But all in all I hope you had a great time in Budapest and Novotel Budapest City! We hope to see you soon again! Sincerely, Réka Kovács Guest Experience Supervisor

Justy C. Business - 16/06/2018 AccorHotels certified review
« First night in Budapest! »

Good location for business to visit city center and for tourist to go sightseeing. Clean and modern facilities for happy sleeping and good eating.

Anon Business - 15/06/2018 AccorHotels certified review
« Reasonable hotel »

The stay was OK in what is a very standard hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anon, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short, but we are working on the improvement! If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Réka Kovács Guest Experience Supervisor

Dimitris C. Business - 10/06/2018 AccorHotels certified review
« Room was not clean like the previous times and the breakfast was not so good neither »

The room, 921, on the top floor, was full of spiders. Was staying in an Executive Room with 2 windows; on both windows, outside of the windows, there were a lot of spider webs with a lot of spiders. The cleaning lady would come in to clean the room, open the windows and those spiders would come in and make their spider webs inside my room. Had to ask the reception for 3 times for someone to come in an remove those spider webs and spiders. Not all of them were removed and as a result, the room continued to have spiders in it. It is not a pretty sight and it definitely is not a nice experience to be sleeping and waking up because something is crawling on your face or body. Then the breakfast, not everything was prepared by even 07:00 - 07:30. People kept bringing things in on the breakfast table. But still, things were running out quicker than they were brought in. Also, the eggs were not boiled and cooked properly (there were a lot of juices that smelled weird inside where the eggs were placed) and the croissants were not baked properly and they were raw inside. Told the Supervisor about it and was informed that there was something wrong with the oven. Same thing happened in 3 consecutive days until I stopped caring and stopped trying to have one but this shows that the issue was not fixed. Other than that, the coffee was not refilled in the room as was not the sugar and milk/cream for the coffee. Had to buy my own coffee, sugar and milk from the Super Market. Finally, the WiFi coverage and speeds were completely unacceptable. Coverage was really bad, couldn't connect from most spots from within the room and when I was able to connect, the speed was really bad. Couldn't also use my L2TP VPN to connect to work because someone is blocking UDP ports 500 and 4500 for some reason.

Anja N. Business - 06/06/2018 AccorHotels certified review

It was clean, staff was helpful and friendly. Key card didnt work with the elevator and I also managed to block my keycard and had to go 3x to the reception to be able to enter my room.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau N., wir danken Ihnen vielmals für Ihre gute Anmerkungen zu Ihrem Aufenthalt im Novotel Budapest City hotel. Wir bedanken Sie viel mal, frür Ihre Bemerkungen, von Feedback, wie Ihre können wir unser Service immer verbessern! Ihre meinung werde ich selbstverständlich an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für uns die größte Ziel! Wir hoffen, Sie einmal wieder bei uns zu begrüßen dürfen. Mit herzlichen Grüßen Réka Kovács Guest Experience Supervisor

Business - 01/06/2018 TripAdvisor review
« Very handy hotel for the conference centre »

Very good and very clean hotel. They provide nice vegan food during the conference without any problems. Beds were comfortable and we had a good night sleep. The inter-connecting room was quite handy too with my family staying with me

Our hotel has responded to the review
Our hotel has responded to the review

Dear infoD3261GR, We very much appreciate your excellent review regarding your stay at the Novotel Budapest City. It is always a pleasure to receive great detailed feedback. I will share your comments with my co-workers. I am sure that this feedback will brighten up their day, since they are always working very hard, to give you the best service possible! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

Nora Business - 30/05/2018 AccorHotels certified review
« Good. »

The conference room again had no air inside it. Please fix the AC.

Our hotel has responded to the review
Our hotel has responded to the review

Tisztelt Vida Nora! Köszönettel megkaptuk a Novotel Budapest City szállodával kapcsolatos visszajelzését, örömmel olvastam, hogy pozitív tapasztalatokat szerzett nálunk. Észrevételeit feltétlenül továbbítom kollégáimnak. Biztos vagyok abban, hogy pozitív visszajelzésének köszönetoen kollégáim még nagyobb lelkesedéssel, továbbra is a szolgáltatások színvonalának fejlesztésén fognak dolgozni. Köszönjük, hogy megosztotta velünk tapasztalatát, és bízunk abban, hogy a következo alakalommal is hasonlóan jó élményekkel gazdagodik szállodánkban. Tisztelettel, Réka Kovács Guest Experince Supervisor

Anonymous Business - 22/05/2018 AccorHotels certified review
« Very friendly staff and great service »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel Budapest City. It is always a pleasure to receive positive feedback. I will share your rating with our team. I am sory that you had some difficulties during your stay, but I am glad that we could solve it! We strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Réka Kovács Guest Experience Supervisor

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