Hotel - Mercure Hotel Duesseldorf Neuss
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Neuss

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3.6/5 567 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Golf  (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
  • Skiing  (Nearby)
    • Snow Skiing (Nearby)
    • Ski school facilities (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h geöffnet
    • Opening hours : Week-end 24h geöffnet

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Large room with 55-inch (140-cm) wide French bed and additional comfortable sofa bed. The room is equipped with a desk, TV and telephone, and a bathroom with bath tub.Two children aged up to 16 may sleep in their parents' room free of charge. Children also receive free breakfast. We will happily provide a cot free of charge on request. Your pet is also welcome (charge of EUR 10/night).

  • 115 rooms
  • 48 non-smoking rooms
  • 79 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Pay per view channel(s)
    • Computer
    • High speed transmission line
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 567 reviews

Our guest reviews for Mercure Hotel Duesseldorf Neuss

100% genuine reviews from our guests

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AccorHotels certified review
Anonymous Business - 31/03/2014
« 2 days booked, only 1 day stay beacuse of overbooking of the hotel »

Hotel was overbooked with 14 rooms and therefore we needed to stay in another hotel in the surroundings. So not really comfortable. You need to check-in before 18H00 even if you confirm via Phone your reservation and leave you credit card details. So not really business friendly. because of overbooking upgrade and so room was ok depending of the location of your business Bit older building

AccorHotels certified review
Udo Business - 13/01/2014

Very polite staff. Rooms are well sized and inviting.

AccorHotels certified review
Dave Business - 14/12/2013
« Business Stay »

I recently stayed at the Mercure Dusseldorf Neuss on a four night business trip. The conference facilities were very good, the room was large and comfortable, the food was fantastic and the staff were truly outstanding! All-in-all this was a very pleasant and successful visit - many thanks. Large and comfortable. The staff were all very pleasant and welcoming. Convenient. Very pleasant. Modern and comfortable.

AccorHotels certified review
Hadas Business - 01/12/2013
« Super!!! »

My Stay was amazing!! the service was great! the food was very good! and the rooms are clean and warm... wifi was perfect ! Thank you mercure hotel!.

AccorHotels certified review
Sheila Business - 25/11/2013
« The worst value for money hotel I have ever stayed in »

As I regularly travel throughout the world and stay in lots of hotels I can only describe my one night stay in the Mercure at Neuss as certainly the worst value for money stay I have ever had. I stayed two nights in Germany this time and I can only say that the hotel I stayed in in Dormagen which cost 80 Euros including breakfast was better that the Mercure which cast 399 Euros without breakfast. The room in the mercure was cold, the towels were very small and thin, there was chipped paintwork, mould on the grouting between the bathroom tiles and the carpet was stained. All in all it was a very unpleasant but expensive stay. Dirty, cold and poorly furnished. Very shabby. Reception staff were friendly. To pay for dinner with credit card had to go to reception which was not very convenient. Impossible to find on foot even with a satnav. Only person in the restaurant so completely lacking any atmosphere. Trees were banging on the window all night

AccorHotels certified review
Hatice 25/11/2013
« Thank you for your hospitality »

The service in the reception and restaurant was very quality. The rooms are clean and confortable. If I go to Neuss again ıt is clear where I stay again. Thank you for everything.

AccorHotels certified review
Radovan Business - 22/11/2013
« Stay in Mercure Neuss »

Nice hotel, nice rooms, good service.

AccorHotels certified review
Jenny Business - 22/11/2013
« Don't stay here unless you get a really cheap rate »

Rooms were spartan, no heating to speak of, no tea and coffee facilities, whole building seemed institutional. Food in restaurant poor - my pasta when served was dried out on top from being too long under heaters. TV was an old cathode ray style - a long time since I have seen one so old - and I could not get it to work. A long night - I would not go back. I was on a business trip and charged a rack rate of 200 Euros - totally outrageous for the facilities - this experience has put me off staying at the Mercure chain in Europe. Close to freeway but no restaurants open within walking distance other than at hotel. Down a dark lane and adjacent to what looked like housing commission flats.

AccorHotels certified review
Natascha Families - 12/11/2013
« Stay mercure neuss dusseldorf »

We stay at this hotel often. Room is big enough for two adults and a toddler. Free parking is nice. A few things can be better. No easy access with a stroller to the elevator. No free wifi in your room. No airco. No coffee/tea facility in the room. No minibar/fridge in the room. Comfort of bed can be better, is ok. Housekeeping did not put an extra roll of toilet paper in the bathroom. So after we checked in we had to ask for a roll toilet paper at the reception desk. Would i stay here again, yes.

AccorHotels certified review
Peter Business - 08/11/2013
« Title »

As always - internet not working. first day when I checked in there was some old man who was not able to provide me with internet logins for 2 days - only 1 day was provided.. next day the system was down and there was no possibility to get logins. Even though I wanted to pay internet by myself, but connection was not working

AccorHotels certified review
Anders L. Couples - 29/10/2013
« NIce »

Great hotel for a good price =) Nice surroundings.

AccorHotels certified review
Petru Business - 27/10/2013

I know this hotel - it's about 10 years since I lived here for the first time. I was happy to be hosted here, rooms and services are Excellent!.

AccorHotels certified review
Ted A. C. Business - 25/10/2013
« Our first trip to Germany »

We found the staff very friendly and helpful with maps and information, the food good and they have a very cozy bar with an old world atmosphere... train station not too far as we traveled to cologne several times by train... there are a couple of restaurants within walking distance and one small friendly Italian family owned one in particular with a nice menu... area is quite not city which we preferred... would we stay again... yes!. restaurant comfortable... bar area old world. We stayed in October and if summer it appears there is no A/C?. small but good and neat. Quite not city... train station not too far away... a short walk of .5 mile. Great staff helpful and friendly!

AccorHotels certified review
Jordi Business - 25/10/2013
« stay for working to vsit K trade fair »

negative. wifi doesn't work properly in many rooms. also the rooms could be more cleaning in the bathroom. it was not replaced the bath soap. positive. the room is big and clean in general. the breakfast is good.

AccorHotels certified review
Bill R. Business - 21/10/2013
« K stay »

Overall OK. Good points -. friendly staff, adequate breakfast. To be improved -. Elimintate odour of smoke in the bathroom (non-smoking room). Better and ideally complimentary wi-fi.

AccorHotels certified review
Tomas Business - 20/10/2013
« My first bad experience in hotel in Germany ever. »

Unfortunatelly the worst experience I have ever had in Germany. However requiring non smoking room, I was placed on smoking room. When I opened the window because of smoke smell in the room, there was a problem with noise in the morning (since 6 am someone was driving moterbike around for at least 2 hours). However the room itself was clean the smoking ruined all the impression. No chance for having something to eat then the hotel restaurant. (But the restaurant was pretty OK). However internet connection is absolutly necessery for business , no Wifi connection or cable was available. Even at the lobby the connection was poor. Due to this I was 3 days out of bussiness contacts. It is very rare in last years to ask for payed connection as well. Especially when the connection is almost any.

AccorHotels certified review
Marc Business - 20/10/2013
« Respect your customers »

Mercure Neuss, though somewhat old-fashioned and rather basic in its interior, isn't a bad hotel. However, I found it unpleasant to discover that my bath soap holder was empty - of course, after I got wet all over. Having the staff alerted on this, I expected the omission to be remedied, as they promised; but the next morning, there still was no soap!.

AccorHotels certified review
Anonymous Families - 12/10/2013
« Not 4 Stars »

.

AccorHotels certified review
John Business - 12/10/2013
« Old, tired and not very clean »

I booked a room at this hotel for 2 nights as it was the only Brand I knew and was at a rate that was just acceptable for Dusseldorf. I prepaid for 2 nights for a standard room with a 160cm bed and a sofa bed. This way I was getting a room with some size. I checked in and was supposedly given a business room. I asked to be moved as it was tiny. They had no rooms left and as it was late I accepted the room and said I would check out in the morning. After dinner they sent me the scanned copy of the bill with the 2 night cost still showing. I am a Platinum member of Le Club and I asked why I was not recognised as such at check in. Why I was not given a voucher for a drink etc. The response was "were you not given a voucher for a drink?" and as though I would lie about such a thing they did nothing about it such as credit one of the drinks I had a dinner or give me the voucher then! Back in the room it was evident the staff here are lazy. If they do not follow the process with a customer in front of them and recognise their most valuable travellers then the room was going to be poor. Honestly I looked for problems and the bathroom was filthy. I wiped around the mirror and the shower and it was black and full of dust. I will never return to this hotel again. €159 a night for this place is a disgrace. It is no better than 2 star rated hotel at best and the staff (except the restaurant staff) are 1 star at best. Old and tired. Old. Terrible. Its in Neuss which is fine. It would be 4 star for the restaurant and no stars for the reception and duty manageress

AccorHotels certified review
Kishore K. Business - 20/09/2013
« Business Meeting »

Very friendly receiptioist. Very clean and tidy. Quite near to the work place

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