Hotel - Mercure Hotel Duesseldorf Neuss
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Mercure Hotel

Mercure Hotel Duesseldorf Neuss

Navigation: Am Goldberg  Am Derikumer Hof 1 
41469  NEUSS
GERMANY

620 reviews
TripAdvisor Rating Based on 620 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Outdoor heated pool
  • Fitness centre
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Golf (Nearby)
    • Golf (Paying, Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bowling (Nearby)
    • Jogging track (Nearby)
  • Skiing (Nearby)
    • Snow Skiing (Nearby)
    • Ski school facilities (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h geöffnet
    • Opening hours : Week-end 24h geöffnet

Business services

  • 9 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Large room with 55-inch (140-cm) wide French bed and additional comfortable sofa bed. The room is equipped with a desk, TV and telephone, and a bathroom with bath tub.Two children aged up to 16 may sleep in their parents' room free of charge. Children also receive free breakfast. We will happily provide a cot free of charge on request. Your pet is also welcome (charge of EUR 10/night).

  • 115 rooms
  • 48 non-smoking rooms
  • 79 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Crib on request
    • Pay per view channel(s)
    • Computer
    • High speed transmission line
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.6/5 AccorHotels Rating Based on 567 reviews

Our guest reviews for Mercure Hotel Duesseldorf Neuss

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 620 reviews
TripAdvisor review
Friends getaway - 14/09/2017
« Nice clean hotel and great value for money »

Great hotel to stay. Clean and tidy. Bed was very comfy Great shower. Friendly and helpful staff. Very good value for money. Easy to check in and also check out. Parking was convenient, and plenty of spaces.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mfpix, Thank you for your good rating. We are very pleased that you enjoyed your stay in our house. See you soon. Tessa Koch Front Office Clerk

TripAdvisor review
Couples - 06/09/2017
« Just good »

Carpets in hotel needs to be replaced and some places floor instead of carpet. Its smelly. The glass doors to go to the rooms are very tight to handle. Stricter rules to swim in the swimming pool. One day a moslima swim with all her clothes on. Not very hygienic !!! Never croissants at the breakfast.

TripAdvisor review
Business - 14/05/2017
« 8 night stay during exhibition »

As a platinum member , requested a quiet location. Got stuck above the reception area on third floor, which is the outdoor smoking area - woken up many times during the night by people coming ang going. Was forded to pay for optional breakfast upon checkout as she claimed it was part of the tariff. THis was refunded to my card at a later date . Extremely poor service .

Our hotel has responded to the review
Our hotel has responded to the review

Dear BrianH77777, Thank you for your review. We are very sorry about the circumstances during your check out. Please let us know at the next time if something is wrong with your room.We will try to find a solution for this problem. We hope to see you again as a guest in our hotel! Your Mercure Düsseldorf Neuss Team

TripAdvisor review
Anonymous Business - 27/11/2016
« 4 nights / MEDICA exhibition »

I arrived early but room was available and ready so they checked me in immediately. The reception staff was helpful throughout the stay. S-Bahn station is 10 mins walk away through a park. 25 mins to Main Dusseldorf station and then 20 mins to Messe fairgrounds. Not much dinning options nearby but there a restaurant and bar in the hotel. Some local stores nearby to find basics. The only negative I found in the room was heating which was not good for my standards and uncomfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for your review. With great pleasure we will share your motivation feedbackwith our team. We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

TripAdvisor review
Business - 15/11/2016
« good business hotel »

was not my first stay in this hotel, so guess i like the place, friendly staff - good rooms - a bit outside dusseldorf but restaurant is ok and bar has a warm atmosphere - car needed - will stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear popoldc, Thank you for your feedback,we are pleased you enjoyed your stay. It is a pleasure to share your warm and motivating comment with respect to our team. We hope to see you again, soon. Your Mercure Düsseldorf Neuss Team

TripAdvisor review
Business - 06/11/2016
« Nice stay! »

The hotel was good located, had enough free parking places and the internet worked well. The staff was friendly and professional and the meal in the bar was very good! Price versus quality was good. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 732snowy, Thank your for your great review. We are very happy that you enjoyed your stay in our hotel. We will share your compliment with our team. Thank you very much! We hope to see you again,soon. Your Mercure Düsseldorf Neuss Team

TripAdvisor review
mikethemoaner2015 Couples - 28/09/2016
« Disappointing »

We chose this hotel because of the outdoor pool and the fantastic weather on our weekend away. According to the homepage the pool is open in September. Wrong. The pool is closed. Closed. Yes, but the weather is excellent... No the pool is closed. We discussed with 3 different staff members. No one took us seriously. There was no explanation. No understanding. The pool is closed. End of story. Staff do not seem to be trained to make hotel guests feel welcome or important. Check-in was unfriendly. The hotel is run down, the carpets are threadbare in the hallway and stairs and the room we had was overdue for new clean carpet. The hotel prices are very low (53 Euro per night) but the experience was not good. I have a house dust allergy and really suffered in the room. You hear a lot of noise from the hallway as the doors close loudly and the walls are thin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mikethemoaner2015, Thank you for taking the time to write about your experience at our hotel. We regret that we were not able to meet your expectations regarding our pool andour rooms. We are very sorry about that. We hope to see you again! Your Mercure Düsseldorf Neuss Team

TripAdvisor review
LisaStreeter Family - 03/09/2014
« Stop over from Austria t the UK »

We booked this hotel predominantly because the website showed that they had a 'heated pool' we wanted to have a nice splash after a long day of driving. When we arrived we were told that the pool was not heated. On a brighter note the hotel was clean and the room was much bigger that the family room that we stayed at in France. Breakfast was a huge spread and the kids enjoyed the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you very much for taking the time write down your review. We noticed that your stay was not completely to your satisfaction. The Pool will be open only from May till September ! We hope that we will see you next year again to use the pool in summer ! Your Mercure Düseldorf Neuss Team

TripAdvisor review
Family - 16/08/2014
« Nice hotel »

The hotel is located in a wooded area just by the motorway. It is a nice hotel but the pool is outdoors. When I stayed in August the pool water was cold and not very clean. The fitness room is useless. Finding the main entrance to the hotel can be difficult as it is at the end of a lane that is not very clearly signposted. There is a gas station and a large supermarket within a few minutes walking distance. There were also plenty of parking spaces available when we there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, thank you for your review. We noticed that your stay was to your satisfaction. Come back again soon ! Your Mercure Düsseldorf Neuss Team

TripAdvisor review
Lily F Business - 22/06/2014
« MEDIUM »

old fashioned hotel, needs to be modernized but the restaurant is good and the breakfast has a large choice. employees are not that professionnal but kind. location is interesting because 25 minutes to the airport duesseldorf.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lily, thank you for your review. With large joy we noticed that you had a good stay in our hotel. Your points of critiscm concerning the fashion of the hotel were told to our general manager. We will hope to see you again in our hotel ! Have a good time ! Your Team of Mercure Hotel Düsseldorf Neuss

TripAdvisor review
Business - 19/05/2014
« Difficult checkout »

It took me 30 minutes for checking out in the morning. No other guest before myself. The lady at reception took the phone twice while processing my check-out, without any excuse. I do not understand why there was only one staff at reception at 7:30 AM, busy morning time for business people. I had to pay first the amount what she said, before seeing an invoice. Before she charge onto my credit card, I asked to show me the invoice. But she said it was not possible, and that the hotel do not show the invoice till the payment is made. I found a mistake when checking the invoice only after my payment. I was paying for two rooms (two guests). We had three breakfasts to pay, but she charged four. I asked a correction, then she deducted all the breakfasts. I insisted to pay for three breakfasts, which she didn't seem to undersatnd my comment, but credited 4 breakfasts on my credit card. During the whole process, she did not apologize any for the mistake and the delay. I do not want to have free breakfasts by somebody's mistake, but want to stay at a hotel with good service policy and procedure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your constructive criticism. Because of your openness we have the possibility to steady increase our service quality. Of course we want to offer our guests a special service. Unfortunately, we have not succeeded at your last residence. Today we would like to apologize for the inconvenience during your stay in our house. What has happened does not meet our claim and our standards. In order to guarantee consistent service at our reception, we have the aspects you mention internally discussed intensively with the affected employee. Because of these incidents, we are now very concerned to avoid such situations in the future. Dear Guest, unfortunately, we can not undo the incident, but we want to convince you during your next stay at Mercure Hotel Dusseldorf Neuss of the opposite and want to offer our usual standards. We are looking forward to welcoming you in our hotel. With kind regards The team of Mercure Hotel Düsseldorf Neuss

AccorHotels certified review
Anonymous Business - 31/03/2014
« 2 days booked, only 1 day stay beacuse of overbooking of the hotel »

Hotel was overbooked with 14 rooms and therefore we needed to stay in another hotel in the surroundings. So not really comfortable. You need to check-in before 18H00 even if you confirm via Phone your reservation and leave you credit card details. So not really business friendly. because of overbooking upgrade and so room was ok depending of the location of your business Bit older building

TripAdvisor review
xdu Family - 14/03/2014
« a nice stay »

The hotel a good distance from the Dusseldorf and Köln cities, ideal for a family urban visit and for a good price. The service is good, the staffs speak many languages. But for a business trip, the hotel is a little bit old and needs some refreshes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guests, first of all we wan to thank you for your review ! We are very delighted that you had a good time in our hotel that we could convinced you of us and our services. We hope you will visit us again sson, the whole team is looking forward to welcome you again. Until then we wish you a pleasant time and remain with kind regards from Neuss

TripAdvisor review
Pannekoek77 Family - 11/03/2014
« Friendly staff, ample parking space »

We were happy with the clean rooms and though the lift was small, it was well-maintained. Friendly, helpful staff at the reception. There was ample parking space in front of the hotel. Comfortable beds - we had a good night's sleep. The breakfast spread was good, with a nice selection of German ham and sausages.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guests, many thanks for your review. With large joy we noticed that your stay was to your satisfaction. The fact that you felt well with us makes us glad and we are looking forward to welcome you soon again once as a guest of our house. Your Team from Mercure Hotel Düsseldorf Neuss

TripAdvisor review
SimplePleasures4 Family - 16/01/2014
« Great Hotel! »

It was a great stay last August 2013 with our Family! The staff are very friendly, helpful and they give attention to their guests and to children. The rooms are clean, cozy though there is indeed no aircondition but it was not a problem to us. The restaurants has a vast array of food which is reasonable priced. Breakfast was superb! So far, one of the best Mercure Hotel we have ever stayed through the year mainly because of the staff who really knows what is customer service :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear guests, what a wonderful review, thanks a lot for your open words. We are very delighted that you a had a good time with your children in our hotel. For us as a service provider is a friendly and courteous service very important. That we could have achieved this with you, encourage us in our conduct. Now, the whole team would be very happy to welcome you and your family soon again here in Neuss. Until then we wish you a pleasant time and remain with best regards. Your Mercure team

AccorHotels certified review
Udo Business - 13/01/2014

Very polite staff. Rooms are well sized and inviting.

AccorHotels certified review
Dave Business - 14/12/2013
« Business Stay »

I recently stayed at the Mercure Dusseldorf Neuss on a four night business trip. The conference facilities were very good, the room was large and comfortable, the food was fantastic and the staff were truly outstanding! All-in-all this was a very pleasant and successful visit - many thanks. Large and comfortable. The staff were all very pleasant and welcoming. Convenient. Very pleasant. Modern and comfortable.

AccorHotels certified review
Hadas Business - 01/12/2013
« Super!!! »

My Stay was amazing!! the service was great! the food was very good! and the rooms are clean and warm... wifi was perfect ! Thank you mercure hotel!.

AccorHotels certified review
Sheila Business - 25/11/2013
« The worst value for money hotel I have ever stayed in »

As I regularly travel throughout the world and stay in lots of hotels I can only describe my one night stay in the Mercure at Neuss as certainly the worst value for money stay I have ever had. I stayed two nights in Germany this time and I can only say that the hotel I stayed in in Dormagen which cost 80 Euros including breakfast was better that the Mercure which cast 399 Euros without breakfast. The room in the mercure was cold, the towels were very small and thin, there was chipped paintwork, mould on the grouting between the bathroom tiles and the carpet was stained. All in all it was a very unpleasant but expensive stay. Dirty, cold and poorly furnished. Very shabby. Reception staff were friendly. To pay for dinner with credit card had to go to reception which was not very convenient. Impossible to find on foot even with a satnav. Only person in the restaurant so completely lacking any atmosphere. Trees were banging on the window all night

AccorHotels certified review
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