Hotel - Mercure Hotel Freiburg Am Muenster
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Mercure Hotel

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1 
79098  FREIBURG
GERMANY

910 reviews
TripAdvisor Rating Based on 910 reviews
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5.00P
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Fitness centre  (Nearby)
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Freiburg am Münster, you can choose between Standard and Privilege Rooms. Spacious Family Rooms are available for family breaks. All 115 rooms are air-conditioned and non-smoking. Two childrenup to 12 years can stay free of charge in their parents' room on request. Cribs are available on request. Your pet is also welcome (EUR 10 per night). Some rooms overlook the street. Quiet rooms and non-smoking rooms subject to availability.

  • 115 rooms
  • 100% non-smoking hotel
  • 11 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,229 reviews

Our guest reviews for Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 910 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Wayne V. Friends - 12/08/2017
« Needs a bit of work »

This hotel is in a great location and is not cheap but when you have awful WI-FI, No safe, No fridge, and you pay for a privilege room and get no breakfast , Being a Accor Gold card holder and no upgrade and the hotel was not full i wonder what you get in a standard roo m

AccorHotels certified review
Khalid Families - 07/08/2017
« mr »

my favorite in freiburg

TripAdvisor review
Carolyn H Business - 03/08/2017
« Mercure Hotel is fantastic! »

I stayed in Mercure Hotel in June of this year for a week, and was delighted with the service, the room, the food in the restaurant- just about everything. The best part was the view of the magnificent cathedral from the door at the end of our hallway- beautiful! And my room was cool, clean, and very well tended. I was the only one in my party of 5 who had an air-conditioned hotel room in what was a very hot time in Germany this year! Lucky me! I would recommend this hotel to anybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn, many thanks for leaving your on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank your very much for praising our hotel like this. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Anonymous Solo - 01/08/2017

Correct

AccorHotels certified review
Anonymous Families - 29/07/2017
« Agradable »

Agradable

AccorHotels certified review
Anonymous Families - 28/07/2017
« Good location but not really value for money »

Location is good, few steps away from main tourist spots, but we were dissatisfied with room: quite small, forniture dated and smelly, we asked for a higher floor at booking but we got first floor just above the air conditioning machine. When we asked to change room we received a quite cold and rude answer ("hotel full booked"). Only positive side was breakfast which was good quality. This was part of a long tour in Germany and definetely worse hotel experience we had.

AccorHotels certified review
James U. Business - 28/07/2017
« Mercure Freiburg was the highlight of our accommodations while traveling both Germany & France »

From the room accommodations, to the front desk, service staff, and food, everything was stellar. One aspect in particular that made this stay so great was the dinner service. My wife struggles with constraints on her diet. The dinner service and kitchen were very accommodating to prepare a meal for my wife on a nightly basis that met her needs. I can't begin to express my thanks and appreciation for that accommodation alone! All the other hotels that we stayed at just didn't compare to the great stay we had at Freiburg Mercure.

AccorHotels certified review
Jian Families - 27/07/2017
« I will definitely stay in the hotel again »

The room is very comfortable for my family with two adults and two children. Very spacious. Very clean. Quiet, though sometimes I hear car passing on the street. The staff are very friendly and helpful. The food in the hotel restaurant is also good. The location of the hotel is extremely important for us.

AccorHotels certified review
Scottd57 Business - 25/07/2017
« Great except the 500 EUR room charge cap. »

The hotel and location is great. On site parking a bonus. The staff is outstanding. BUT: The 500 EUR cap on room charges the hotel management imposes is a nuisance on extended stays, this needs to go. This one annoyance has me reconsidering my hotel choice in Freiburg. I come here a lot.

TripAdvisor review
Business - 25/07/2017
« Best Value in Freiburg »

Great hotel. The staff is very attentive and go out of their way to make sure you are taken care of. On site Parking is very convenient as Freiburg can be a parking nightmare. Only negative is the the hotel management's insistence on making you pay up your room account every EUR 500, on extended stays this get very annoying and turns into an accounting nightmare for Concur online users.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, many thanks for leaving your thoughts also on this website. We already took position to this handle. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Robin Business - 24/07/2017

Good. Problem with booking through the web-site resolved quickly and sympathetically

AccorHotels certified review
Isabel R. Couples - 21/07/2017
« Our stay in your hotel »

The room was large and comfortable, the bed comfortable, too. The shower had very good water pressure. When we arrived, the room was clean but we still found candy wrappers on the floor. On the second day, the cleaning staff confused our room (523) with the room opposite and we did not receive service. We complained in the afternoon, but despite making it quite clear that we wanted the room cleaned, this did not happen because we had allegedly asked for "no service." We only received new towels and I had to beg for more water (it was very hot so this was essential), which was very gracelessly given. We did receive an apology the next morning when the staff had realized their mistake. However: it was very frustrated to be told that a request we assured the staff we had not made could not be reversed and since we had allegedly said "no service," the cleaning team seemed to refuse to give service. We did receive one round of drinks we had at the bar for free, but this still did not quite compensate for the frustration of being treated like we did not know our own mind or were - potentially - liars. The other issue was that the large terrace was closed every evening, which was a shame because many guests would surely have taken advantage of this and more drinks (etc) would have been sold. All that was open, was the small terrace, which we mostly could not use because people were smoking (this would not have had such an effect on the large terrace). On a more positive note, all the staff we spoke to were as helpful as they could be and very friendly. The breakfast was excellent with a wide variety of options. The one small quibble here would be that the tea water was lukewarm.

AccorHotels certified review
Evelyn Families - 21/07/2017
« Nice Hotel, Great Location »

As soon as we arrived, the staff made us feel very welcome. They spoke excellent English which was a huge bonus as (shamefully) our German is not very good. The room was clean and tidy and the breakfast area was well stocked and offered lots of tasty choices. The car park is very handy and good that the hotel discount the parking fee if you validate and pay with them.

AccorHotels certified review
Michael M. Couples - 19/07/2017
« We enjoyed our stay in the hotel very much »

The room was nice and comfortable, the reception was very friendly and the manager agreed to deduct half of our " no show" payment ( our fault).

AccorHotels certified review
Carolyn Solo - 06/07/2017
« All staff were friendly and professional- loved it! »

The food was wonderful in the restaurant (although I waited for long periods of time in an almost empty restaurant to receive it), but everything else was delightful. My room was great, the view at the end of the hall of the muenster was wonderful, and again, staff were very helpful. Great stay!

AccorHotels certified review
Sandro Families - 03/07/2017
« One night in Friburg »

Only one night, big room with relaxing beds, very rich breakfast.

AccorHotels certified review
Eric Q. Business - 03/07/2017
« Nice and comfortable »

Good and smiling staffs.

AccorHotels certified review
David C. Families - 02/07/2017
« Great location with quiet and comfortable rooms »

This hotel is in a great location, just a short stroll from the centre of Freiburg. Rooms were very quiet (got a good sleep) and of a sufficient size and quality. We were given gold member privileges and recognition which we were grateful for. The wifi was very poor and hindered me being able to do work from the room.

AccorHotels certified review
Rickard Business - 28/06/2017
« Gods, as expected »

Good reception and Roms. Not so good breakfast. Please offer natural youghurt or fruit youghurt. Not Stracciatella youghurt!! Chocolate! Candy for breakfast!?

AccorHotels certified review
Jennifer M. Couples - 27/06/2017
« staff very helpful, efficient, rooms excellent, most food good. »

We had some difficulty finding you and it would be good if you could publish co-ordinates or a proper address for the sat nav but once we arrived the reception staff could not have been more helpful. The evening food was very good as was most of the breakfast, but the scrambled egg was awful, like cardboard. If you want a good recipe and how to keep the scrambled egg fresh while standing, let me know!

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