Hotel - Mercure Hotel Freiburg Am Muenster
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Mercure Hotel

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1 
79098  FREIBURG
GERMANY

909 reviews
TripAdvisor Rating Based on 909 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Fitness centre  (Nearby)
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities (Nearby)
    • Badminton (Nearby)
    • Jogging track (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Freiburg am Münster, you can choose between Standard and Privilege Rooms. Spacious Family Rooms are available for family breaks. All 115 rooms are air-conditioned and non-smoking. Two childrenup to 12 years can stay free of charge in their parents' room on request. Cribs are available on request. Your pet is also welcome (EUR 10 per night). Some rooms overlook the street. Quiet rooms and non-smoking rooms subject to availability.

  • 115 rooms
  • 100% non-smoking hotel
  • 11 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 909 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Carolyn H Business - 03/08/2017
« Mercure Hotel is fantastic! »

I stayed in Mercure Hotel in June of this year for a week, and was delighted with the service, the room, the food in the restaurant- just about everything. The best part was the view of the magnificent cathedral from the door at the end of our hallway- beautiful! And my room was cool, clean, and very well tended. I was the only one in my party of 5 who had an air-conditioned hotel room in what was a very hot time in Germany this year! Lucky me! I would recommend this hotel to anybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn, many thanks for leaving your on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank your very much for praising our hotel like this. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

TripAdvisor review
Business - 25/07/2017
« Best Value in Freiburg »

Great hotel. The staff is very attentive and go out of their way to make sure you are taken care of. On site Parking is very convenient as Freiburg can be a parking nightmare. Only negative is the the hotel management's insistence on making you pay up your room account every EUR 500, on extended stays this get very annoying and turns into an accounting nightmare for Concur online users.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Scott, many thanks for leaving your thoughts also on this website. We already took position to this handle. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

TripAdvisor review
Couples - 13/02/2017
« pleasant stay »

The best location in the center of Freiburg. Very friendly welcoming staff giving good advise for the local restaurants and sights. Rooms and bathrooms clean and tidy with a view to Alt Stadt. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg Am Muenster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

TripAdvisor review
Business - 25/09/2016
« two night business trip »

conveniently located, easy parking facilitiy, nice welcome, room and bathroom was fine, however, the TV could have been a few inches bigger. Enjoyed a nice dinner in the bar, could have been a little more appealing surroundings but all in all a good meal. Enjoyed the breakfast with everything a morning stomach could desire.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger

TripAdvisor review
MGrazia13_13 Couples - 14/09/2016
« perfect location »

very nice hotel with perfect location. the car park is a bit expensive but is really handy and if you fly to Basel airport, it is cheaper to rent a car in France and park at the hotel rather than catching the verry expensive airport bus to Freiburg

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger

TripAdvisor review
Friends getaway - 07/09/2016
« Great value and great staff »

The hotel is not luxury but is comfortable and functional. The staff are great. I had warned them of our late arrival and the night porter was expecting us and kindly showed us where to meet our friends.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Woodak, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger

TripAdvisor review
Family - 29/06/2016
« Very good value - great product. »

The hotel was extremely well located. Right at the city centre, restaurants, cafés and everything else in the vicinity. The rooms were clean, as is to be expected from an Accor Hotel, but also lacked any surprises, which is sometimes good, sometimes not. This time, we stayed only one night in Freiburg and we didn't want surprises. the room was large and enough space for a fold out couch where kids slept. Beds were good and bathroom large and clean, here too without any surprises, and without any charm too by the way. But anyway, we were here to visit Freiburg and not to spend time in our room. What was really the best was the breakfast. For that price, we had a lot of choice, fresh fruit and veg, cold cut, cheese, bretzels, juices, etc... in a nice and friendly atmosphere. Service was equally courteous, friendly and efficient. the chef even made fresh pancakes especially for my kids and brought them to our table which was a really nice gesture. When we go back to Freiburg, we will definitely stay there again. Excellent value. Do not forget though, that the underground parking space is not owned by the hotel, so the price can be steep depending on how long you stay...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger

TripAdvisor review
Family - 06/01/2016
« very good journey »

The room was very nice and clean. Hotel situation is great in city center near old town and shopping street. Wifi connexion is low depenting of your room situation. It is the only bad point. I will go back there for my next trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the slow WiFi, unfortunately this happens sometimes because our provider M3Connect has some connecting problems. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heike Buchwald Reception

TripAdvisor review
Flavia L Family - 03/01/2016
« Nice »

The room is nice for three person, the third bed is comfortable, the location is good, nearby the center, the breakfast and the service are good as well. There is a parking in the hotel. I recommend it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Heike Buchwald Reception

TripAdvisor review
Grant S Couples - 18/05/2015
« Standard Mercure Fare »

You can rely on Mercure to give you a good comfortable room with good breakfast, service and cleanliness. The balcony next to the bar for smokers and non-smokers was lovely in spring. Quite enjoyable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Munster and we are sorry, that not everything was to your fully satisfaction. I will share your comments with our team to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Patrick Graf-Mathias Direktor http://www.tripadvisor.de/ShowUserReviews-g187281-d199837-r272833971-Mercure_Hotel_Freiburg_am_Muenster-Freiburg_im_Breisgau_Baden_Wurttemberg.html#

TripAdvisor review
JCTech012 Business - 19/02/2015
« Short stay »

I only stayed overnight at this hotel, and didn't use the facilities the hotel offers. However the room was well presented, the bed comfortable, the bathroom clean and fully functional. I will be back at the end of the month and will stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit , end of month, will be as pleasant as the previous one. Sincerely Patrick Graf-Mathias Director

TripAdvisor review
Friends getaway - 04/02/2015
« Excellent »

Two nights, Friday and Saturday, for Short stay with friends. Rooms impeccable, clean and well appointed. Breakfast buffet style; copious and varied choice. Staff very, very helpful. Location very good for old town and Castle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Patrick Graf-Mathias Director

TripAdvisor review
MichaelJMcCallion Business - 02/02/2015
« Nice Hotel in Freiburg »

This is a Three star Hotel but the service and staff were excellent. Would recommend this Hotel as very close to the Old city and shops, bars, restaurants and not far from the very impressive cathedral.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Patrick Graf-Mathias Director

TripAdvisor review
USexpatmom Family - 03/01/2015
« Great location, average hotel »

The location is great for exploring the city. The room was spacious for a family of 4. Average hotel..no minibar. My biggest complaint was the smell of urine in the bathroom. We were only there for 1night and this was a good stop.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. In 2014 we changed every minibars against free coffee and tee faicilities in all rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Patrick Graf-Mathias Director

TripAdvisor review
Janos B Solo travel - 23/10/2014
« Clean rooms, centrally located »

The hotel is located close to the Freiburger Münster. The rooms were clean and the view was great. The staff was friendly. The only downside is that the breakfast is quite pricey. Can recommend this hotel.

TripAdvisor review
Friends getaway - 14/09/2014
« Sunny Weekend in Freiburg »

Spent two sunny days @ Mecure Hotel, hotel is in fantastic location, could not want for much better. Very relaxing bar - sat in late summer sunshine. Staff were very attentive and answered all queries and gave recommendations as and when required. Very enjoyable.

TripAdvisor review
Lostinthewoods1 Family - 18/08/2014
« Good Downtown Hotel »

Excellent location, with great parking. Rooms were clean and front desk staff were very helpful. Nice bar and restaurant area. Breakfast is expensive and there are good eating options right outside the door.

TripAdvisor review
Family - 06/08/2014
« Quality in Freiburg's city center »

We had a perfect one night stay during our drive back from Italy with a family of two adults and two kids. Good value for money if booked early. Clean and well located next to the city center with shops and restaurants. Very friendly staff.

TripAdvisor review
Daniela R Friends getaway - 28/05/2014
« I prefer Ibis »

It was the first time I had been at Mercury, and I didn´t like it, Ibis is much better, we asked for two beds, they give us just one bed, we ate at the hotel restaurant and asked spaggetti garlic and oil (it was wrote garlic and oil in the menu, just it) and they put too much pepper, we could´t eat it because it was very very spicy, we told it to the waiter, but he didn´t do anything. So, I don´t recomend Mercury.

TripAdvisor review
Ivano62 Couples - 21/04/2014
« A quiet hotel near the Münster »

For our first visit to Freiburg im Breisgau we booked this Mercure for its location in the old town and near the Munster! We were friendly welcomed by May, a pretty and charming receptionist, and were pleased with the room on the 6th floor. Unfortunately there was no safe and no fridge or minibar. So we deposited some valuables in a safety box near the reception and placed some medicine requiring cool storage in the receptionist fridge.

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