Mercure Hotel Freiburg Am Muenster 3 stars

TripAdvisor rating 4.0/5 1,028 reviews
Mercure Hotel Freiburg Am Muenster
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Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098
freiburg
germany

Tel: +4976138510

Fax: (+49)761/3851666

Contact email

Check-in from 15h00

Check out up to 12h00

  • 4 :   Europaplatz

  • LINIE 5 :   EUROPAPLATZ

  • By plane

    BADEN BADEN At 90km / 56.25 miles

  • By plane

    MULHOUSE At 70km / 43.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 90km / 56.25 miles

  • By helicopter

    FLUGPLATZ FREIBURG At 5km / 3.13 miles

  • By car

    FREIBURG MITTE At 8km / 5 miles

  • By car

    FREIBURG NORD At 8km / 5 miles

  • By car

    FREIBURG SÜD At 10km / 6.25 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.99752, 7.854613

Currently, close to our hotel

NL Contest, Urban Sport & Art Festival

From 24/05/2019 to 26/05/2019

At 66 km

Our accommodations

Choose between comfort and privilege rooms at the 3-star Mercure Hotel Freiburg Minster. For your stay with family, spacious rooms are available. All 117 rooms have AC and are non-smoking. Two children On request, up to 12 years of age sleep free of charge in the parents ' room. Baby cots are optional. Your pet is welcome (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 single bed standard room

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: x3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Family Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: x4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

BISTRO DU MARCHÉ

Photo non contractuelle / Strictly non binding

From 12pm to 12am, relax in the modern ambience of THE FLAVE. We offer a wide and refined selection of food and beverages, which are available on our beautiful terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 140 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 50 people

Find out more
Mercure Hotel Freiburg Am Muenster Meeting Room

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,460 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,028 reviews

Nice staff and location, below average amenities

Customer review rating 4.4/5

Ahmed I. Families - 06/05/2019 AccorHotels certified review

The location of the hotel is perfect The staff were very nice and helpful Breakfast is average Rooms are modern but small and lack some essentials, specially a mini fridge As we couldn't keep even the baby's food cooled!

Dear Ahmed, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. A fridge for our guests is at the reception. We hope we can welcome you and your family in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Mercure Freiburg City

Customer review rating 4.4/5

Peter N. Solo - 02/05/2019 AccorHotels certified review

The hotel is located very conveniently for all the city centre attractions as well as public transport connections. My room was fairly recently renovated and the quality of sleep very good. Staff very friendly and the Internet connection excellent.

Dear Peter, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you also for praising us this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Extremely satisfied

Customer review rating 4.4/5

Anonymous Couples - 27/04/2019 AccorHotels certified review

As above

Dear Mr. R., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way and keep the loyalty to our hotel. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Excellent hotel and service

Customer review rating 4.4/5

Rosie S. Families - 23/04/2019 AccorHotels certified review

Our room was excellent, plenty of space, well laid out, clean with great shower. The room was quiet with an amazing view. Beds were comfortable. Breakfast had an amazing variety and very tasty. Breakfast room was very busy though. We had to leave early on the last day and were given a lunch/breakfast bag away with us, it was fantastic. Staff were very friendly at all times

Dear Rosemary, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please allow us to express our apologies for the busy breakfast room. We hope we can welcome you and your family again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great hotel in Freiburg

TripAdvisor rating 4.0/5

867bm Solo travel - 22/04/2019 TripAdvisor review

The hotel is located a couple of streets away from the cathedral, and about 20 minutes on foot from the train station. The rooms are well maintained, neat clean and quite spacious. Buffet breakfast has good selection and there are lots of eating places in town. Hotel staff friendly and helpful.

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Hopefully see you soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Hotel nickel

Customer review rating 4.4/5

Anonymous Solo - 05/04/2019 AccorHotels certified review

Juste de passage 5hr

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Freiburg am Münster. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
Customer review rating 4.4/5

S. Business - 02/04/2019 AccorHotels certified review

just a valid note for the rooms on the 6th floor, there was no air conditioning in the rooms the night of March 26, 2019

Dear Willy, many thanks for leaving your thougts on here. Unfortunately you were not satisfied with your stay. Especially the control of the air conditioning has disturbed you. All our rooms are fitted with air conditioning. These are switched off during the winter and put back into operation in the spring (mid-April). We hope we can welcome you back soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Warm accommodations with modern updates, perfectly situated near the heart of Freiburg!

Customer review rating 4.4/5

Gerald F. Business - 31/03/2019 AccorHotels certified review

A very knowledgeable, friendly and professional staff. I found the bathroom and shower to be well designed and clean. Not too crazy about the shampoo and there was no conditioner. The ability to open the windows is very enjoyable. I would trade the lack of drawer space for the above anytime but it is missed during a longer stay. The breakfast was always a treat and I enjoyed many cappuccinos!

Dear Gerald, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We would like to thank you for your kind words and praising us this way. We hope we can welcome you again in the near future to serve many other cappuccinos. :-) Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Very nice rooms

Customer review rating 4.4/5

Pasquale Business - 28/03/2019 AccorHotels certified review

I've appreciated the room and in particular the double door which separates it from the entrance and the corridor. This way I could sleep very well in a silent place. I also like the bathroom and the possibility to make coffee and tea in the room. Vielen Dank

Dear Pasquale, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels or business trips. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Everything worked.

Customer review rating 4.4/5

Wljg Couples - 27/03/2019 AccorHotels certified review

Pleasant stay; very convenient location.

Dear William, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Really good stay

Customer review rating 4.4/5

Romain A. Business - 23/03/2019 AccorHotels certified review

As good as it always is

Dear Romain, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you fro praising us in this way and also for loyalty. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Always good to come back!

Customer review rating 4.4/5

Patricia Families - 02/03/2019 AccorHotels certified review

It's the 9th time we stay at this hotel and it is always a pleasant stay. The renewing of the rooms and showers, etc is very nice!

Dear Patricia, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are glad that everything fits your taste. Thank you also for your loyalty. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

ccasutt

Customer review rating 4.4/5

Claudio C. Business - 24/02/2019 AccorHotels certified review

The hotel room was very nice, the Reception was very friendly

Dear Mr. C., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us in this way. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Smart, clean and modern

Customer review rating 4.4/5

Rick Friends - 11/02/2019 AccorHotels certified review

Great stay, very pleased. Modern, clean rooms with everything required for a short stay. Friendly staff and a good location.

Dear Richard, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

TOP Hotel

Customer review rating 4.4/5

B. Families - 28/01/2019 AccorHotels certified review

Alles hat gepasst

Sehr geehrter Herr B., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Freiburg am Münster. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

good staying after renovation

Customer review rating 4.4/5

Jeeyong, L. Families - 21/01/2019 AccorHotels certified review

Every year my family have stayed your hotel for 10 years. We are satisfied with your hotel location and rooms. Personally we use your parking lot underground, I was hit by the structure. There was no cushion in the structure; I have cerebral concussion. It is my fault but I hope the precaution about the structure.

Dear Mr. L., Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Perfectly fine

Customer review rating 4.4/5

Rodrigo Families - 30/12/2018 AccorHotels certified review

Hotel level is excellent! Early check-in was available and staff was very helpful. Location was also perfect. Breakfast was overpriced and decided to eat in the bakery near by. Except for this last item, I have nothing to complain about.

Dear Mr. d., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We offer the possibility to our guests to order also a small breakfast at a price of € 4,00 (included are 2 croissants, butter and jam, as well as specialties of tea and coffee. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Extremely Satisfied

Customer review rating 4.4/5

Anonymous Couples - 15/12/2018 AccorHotels certified review

Excellent as usual in spite of the ongoing renovation. I particularly appreciated the hotel gesture to mark my birthday, 11 december.

Dear Mr R., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We also like to thank you for your loyalty for many years. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Nice hotel in good location

Customer review rating 4.4/5

O J. Couples - 13/12/2018 AccorHotels certified review

Hotel rooms are modern and new renovated and quiet even so our window was to street. They are renovating now the lobby but doesn't bother us. Unfortunately the hotel was not done yet and the breakfast room they are using isn't to cozy but we had drinks at close by bars what is not an issue since hotel is right next to old town.

Dear Mrs. J., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We try to hide the construction site. Thank you for your generous understanding. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
Customer review rating 4.4/5

Anonymous Solo - 06/12/2018 AccorHotels certified review

Very pleasant stay. Hotel is undergoing refurbishing which adds a little bit of inconvenience. Restaurant was closed on a Sunday evening. Very clean, modern rooms and very friendly staff.

Dear Mr. B., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We will certainly reinforce the level of our restaurant. Please allow us to express our apologies for the inconvenience cause the closed restaurant and the renovation in the hotel. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
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