Hotel - Mercure Hotel Freiburg Am Muenster
Mercure Hotel Mercure Hotel

Mercure Hotel Freiburg Am Muenster

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4.0/5 930 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Breakfast
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Freiburg am Münster, you can choose between Standard and Privilege Rooms. Spacious Family Rooms are available for family breaks. All 115 rooms are air-conditioned and non-smoking. Two childrenup to 12 years can stay free of charge in their parents' room on request. Cribs are available on request. Your pet is also welcome (EUR 10 per night). Some rooms overlook the street. Quiet rooms and non-smoking rooms subject to availability.

  • 115 rooms
  • 100% non-smoking hotel
  • 11 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,403 reviews

Our guest reviews for Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 930 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Caroline Business - 02/10/2017
« Nice stay at one of Freiburgs best hotels »

Breakfast is great! Rooms are good, many with a nice view. The location is perfect and the parking garage.

TripAdvisor review
Couples - 29/09/2017
« Good location, that's all »

Excellent location within 5 min walk of Alte Stadt, cathedral, city park, and the Scloss. Comfortable hotel, typical chain hotel with everything you need. You are paying for the location as nothing special to support higher cost. Breakfast is not included, neither is parking. Parking is conveniently located under hotel in safe public parking garage. Front desk efficient but the least friendly in all the hotels we stayed in during our visit. Hotel room was clean, no issues at all with accommodations provided. Straight forward, nothing special.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandra, many thanks for leaving your thoughts on here. Unfortunately you were not satisfied with all the services and your stay. Please allow us to express our apologies for these inconveniences. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Gt Couples - 27/09/2017
« Good service and great location »

On arrival in Freiburg by airport bus, we found that we were not able to get to the hotel easily by public transport due to construction work on the tram infrastructure. It would have been useful to know this before finding that we had to navigate the remaining part of the journey on foot. In hindsight a taxi would have been a better option, but no suggestion was made prior to our arrival. On arrival, the reception staff were very friendly and efficient. The room was very clean and had everything we needed. Although it was a nice idea, the coffee pod machine wasn't great to use, not as good as a Nespresso machine or even just a kettle. Having booked a premium room, the balcony was a great thing to have, with good views over the city. The huge downside to the balcony was that it was shared with the smoking area for the floor, meaning that every time someone was smoking, we had to close the doors and windows to stop the smoke entering the room. I was really disappointed with this. The bed was firm but comfortable, with great light duvets and white linen. The bar was closed each time we went, but the dining room staff were very friendly and served us drinks. Breakfast was good and served in a nice environment. Overall, the hotel staff were friendly and really helpful, making this a nice place to stay. The location is great, with everything within easy walking distance.

AccorHotels certified review
Mariannes Solo - 26/09/2017
« lovely stay in a centrally located hotel »

Great. Room was of a high standard. I had a quiet night's sleep. Hotel in good location for exploring city.

TripAdvisor review
Solo travel - 21/09/2017
« Comfortable stay in a lovely location »

Hotel lovely and cosy on the inside - very good quality. Nice and clean. A very quiet night's sleep, which was great. A good location for all parts of the pretty city of Freiburg. I'd definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne, many thanks for leaving your thougts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It was a pleasure to read your lovely feedback. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Terry S. Couples - 19/09/2017
« Superb stay »

Thoroughly enjoyed our stay, everyone in the team was extremely helpful.

AccorHotels certified review
Loraine Couples - 15/09/2017
« Impressive first stay in Freiburg! »

From check-in to check-out, the staff was most helpful, even making sure we got our car squared away in the adjoining public parking garage. We loved our room, which felt like home but with a view. The location was fantastic, whether we wanted to explore the old town, find some green space or venture out by car into the Schwarzwald. My husband and I both found the breakfast buffet all-encompassing and memorable. This hotel is worthy of a return visit!

AccorHotels certified review
Anonymous Solo - 13/09/2017
« Outstanding, loved Freiburg »

Staff was extremely helpful.

TripAdvisor review
DeborahHockenheim Couples - 24/08/2017
« Nice hotel with some not so great details »

I am an American with permanent residence in Germany. I have an ID that I carry. I am only required to carry that within Germany. I do not have to carry a passport. However, and this was the first time I encountered this in 5 years, the desk clerk insisted I was required by law to produce a passport! That was ridiculous. Fortunately, due to a recent trip out of country, I had it, but that was so stupid. My shower head could not be tightened and it was very inconvenient to shower. Otherwise, it was a nice hotel with a good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, many thanks for leaving your thougts on here. All our employees of the reception have the instruction to note the passport (or ID Card number or drivers lisence number) in the registration form. This is not a handle of our hotel - rather lawmaking in Germany. Nevertheless we wouldn't like to annoy you. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
H Families - 23/08/2017
« Graet stay »

Good room, graet breakfast.

AccorHotels certified review
Sibylle P. Couples - 21/08/2017
« Mrs Sibylle P. »

The location of the hotel was terrific, with an easy stroll to the Muensterplatz and the shops. The room was comfortable, the staff was helpful and the breakfast delicious. The ability to make tea or coffee in the room was a welcomed touch.

AccorHotels certified review
Richard D. Couples - 20/08/2017
« Like coming home to family. »

We visit Freiburg once a month just to relax and enjoy our favoirte city in all of Germany..Staying at the Hotel Mercure (Munster) is not only convenient it is also part of our over all grand experience. Friendly down home folks who will drop everything to help with any reqauest. Thank you Mercure...

AccorHotels certified review
Brian R. Couples - 19/08/2017
« Very relaxing and enjoyable »

We have stayed at this hotel many times, and find the staff very helpful, the rooms clean and well prepared, and the breakfast buffet outstanding. We fully intend to stay here on future visits to Freiburg.

AccorHotels certified review
Anonymous Families - 18/08/2017

My family and me appreciated the location of the hotel, very close to the city center of Freiburg. The hotel is quite and clean. Staff was professional. Very nice and spacious breakfast room. Wide choice of food. An underground parking (paying - not owned by the hotel) is located just under the hotel building.

AccorHotels certified review
Denice S. Business - 17/08/2017
« The hotel has a very friendly staff and the rooms have rock hard beds. »

Breakfast was downgraded: we paid extra and got less. Mineral water is no longer available; tap water in unacceptable when paying extra for breakfast. The mattresses are extremely hard- these need to be replaced. The staff is very friendly and eager to please. The premises are spotless,except for the bathtub in room 422(it is marked with grime stains.

AccorHotels certified review
Wayne V. Friends - 12/08/2017
« Needs a bit of work »

This hotel is in a great location and is not cheap but when you have awful WI-FI, No safe, No fridge, and you pay for a privilege room and get no breakfast , Being a Accor Gold card holder and no upgrade and the hotel was not full i wonder what you get in a standard roo m

AccorHotels certified review
Khalid Families - 07/08/2017
« mr »

my favorite in freiburg

TripAdvisor review
Carolyn H Business - 03/08/2017
« Mercure Hotel is fantastic! »

I stayed in Mercure Hotel in June of this year for a week, and was delighted with the service, the room, the food in the restaurant- just about everything. The best part was the view of the magnificent cathedral from the door at the end of our hallway- beautiful! And my room was cool, clean, and very well tended. I was the only one in my party of 5 who had an air-conditioned hotel room in what was a very hot time in Germany this year! Lucky me! I would recommend this hotel to anybody.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carolyn, many thanks for leaving your on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank your very much for praising our hotel like this. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Anonymous Solo - 01/08/2017

Correct

AccorHotels certified review
Anonymous Families - 29/07/2017
« Agradable »

Agradable

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