Hotel - Mercure Hotel Freiburg Am Muenster
Mercure Hotel Mercure Hotel

Mercure Hotel Freiburg Am Muenster

4.0/5 985 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Shoe shine machine
  • Boutiques/shopping
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 3-star Mercure Hotel Freiburg am Münster, you can choose between Standard and Privilege Rooms. Spacious Family Rooms are available for family breaks. All 115 rooms are air-conditioned and non-smoking. Two childrenup to 12 years can stay free of charge in their parents' room on request. Cribs are available on request. Your pet is also welcome (EUR 10 per night). Some rooms overlook the street. Quiet rooms and non-smoking rooms subject to availability.

  • 117 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 7 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 2,871 reviews

Our guest reviews for Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 985 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
A R. U. Couples - 13/09/2018 AccorHotels certified review
« A pleasant stay near the Altstadt of Freiburg »

The hotel is still being modernised so the upper floors are not available. We stayed in a very comfortable and pleasant room on the third floor with a good view of the Schlossberg hill. My wife was disappointed to find that there was no iron or Ironing board available from reception. The breakfast was very complete with many dishes but unfortunately not good value at €17 per head. The less expensive options were a bit cheeseparing, a single coffee and no refills for example and did not include cereals which together with the coffee was all that I required. The staff were very friendly and helpful and our room was cleaned daily to a very high standard. The room safe provided was very useful and easy to use. There was some noise on one afternoon from the renovations on the upper floor but apart from this one instance it was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr U., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us - despite the renovation. Thank you also for praising us in this way. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Raymond Friends - 10/09/2018 AccorHotels certified review
« Soon a nice hotel »

The ongoing work in the hotel left a mix feeling about the stay. Old carpets, wires hanging in the stairwells, and elevators walls covered in floor carpets due to construction all contributed to a mixed review. The rooms themselves we very nice. The breakfast buffet was also very nice, but overall I would have preferred to have been informed, at booking time, that the hotel was under construction. 133€ per room and night did not seem to reflect an inconvenience discount.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., many thanks for leaving your feedback on here. Unfortunately you were not satisfied with your stay because of ongoing work in the hotel. In actual fact there should be an information about this on all booking platforms - of course we will have check this situation by our revenue team. Please allow us to express our apologies for these inconveniences. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Marty Families - 09/09/2018 AccorHotels certified review
« Great service, great location, a few potential improvements »

Everything was good, especially the service from the staff, and the price was very reasonable. Potential improvements could be softer beds and shower doors to keep water from splashing on the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We would like to thank you for your suggestions - we will talk about it with our manager. Thank you for praising us in this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Denice S. Families - 30/08/2018 AccorHotels certified review
« we were not made aware of construction. Silver status service was less than normal. »

My disabled mother and I visit each August. We are regulars. Our room was small; we could not move the wheelchair in the room. The shower was very slippery; it was a danger to get my mother in and out (perhaps some anti-slip strips on the shower floor would be helpful. Upon booking, nowhere on the website did it state that the hotel was undergoing renovations. We booked well in advance, and we feel as regulars with gold and silver status that we should have been informed. Our room, at least, should have been given priority. When renovations were considered, did anyone consider a handicapped accessible room? Compliancy with equal access is important in a modern hotel such as The Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., many thanks for leaving your thoughts on here. Unfortunately you were not satisfied with your stay. Please allow us to express our apologies. On our websites the information about the renovation should be given. We will check this immediately. The renovation contains also a handicapped accessible room, but this one is not ready at the moment and will takes a few weeks more. We hope we can count on your trust in future also. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Magnus Families - 27/08/2018 AccorHotels certified review
« Somewhat disappointed »

Having reserved a room for three, or two plus one, on the hotel website and in addition having phoned the hotel for verification we were surprised that when arriving our reservation was for two people. In addition we had to pay extra. Arriving at the third floor we found that renovation work was in full swing. The room was fine and the bathroom was clean and in very good shape.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., many thanks for leaving your feedback on here. Please allow us to express our apologies, for the misunderstanding about your booking. We can not explain it - many thanks for your understanding. Our revenue team is working under high pressure to incorporate the information about the renovation into the external booking systems. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Mounzer Families - 16/08/2018 AccorHotels certified review
« Very nice Hotel. Excellent location. Highly recommended for families. »

Very friendly staff. Excellent location downtown. Rooms with AC, important in this extremely hot sunmer. New renovated rooms. Parking in Hotel with good rate for a week. So nothing to complain about. Big room for a family with 3 small kids. Only missing thing was a mini bar, which would have been nice to keep some drinks cold in the hot weather. It was not our first time in this Hotel and I'm sure it will not be last.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mounzer, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for pricing us this way. In fact our rooms do not have a mini bar. It is possible to buy drinks at the reception or we can also keep your drinks cold - there is a fridge at the reception. Misleading since we didn't meet together. We hope we will be a part of your future travels. Kind regards to you and your family Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Families - 10/08/2018 AccorHotels certified review
« The rooms were comfortable even though they were under renovation »

The reception staff was very helpful providing maps of the city and recommendations. The rooms were fine and air conditioning was nice for the hot weather. Parking was easy and accessible

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., many thanks for leaving your thougts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us - despite our renovation. Hoping to welcome you again soon in Freiburg. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Paul Families - 09/08/2018 AccorHotels certified review
« Pleasant hotel, friendly staff in a beautiful city »

The room was clean, the staff were friendly and helpful. The hotel is centrally located in a beautiful city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. We are glad that you had a good overall stay with us. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Vicky L. Families - 01/08/2018 AccorHotels certified review

Newly refurbished to high standard, excellent amenities, very central

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It is very pleasing our new rooms arrived well at our guests. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Louis Business - 28/07/2018 AccorHotels certified review
« Good location and premier room just renovated. »

Very satisfied wiith my 2 nights stay in the premier room, the room looked clean and new (just renovated) I would come back for my next business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We are very happy to welcome you soon again in our hotel. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

T. E. Families - 28/07/2018 AccorHotels certified review
« Ideal accommodation in a beautiful city »

We were so impressed with Hotel Mercure Freiburg am Muenster. The staff was courteous, friendly and extremely helpful. The rooms were clean and had air conditioning--really pleasant during an exceptionally warm week. The hotel is close to the cathedral and to the station that takes you halfway up the Schlossberg. We really enjoyed our stay in Freiburg, and next time I visit I will definitely be staying at this hotel. Thanks, Hotel Mercure!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us in this way - we are very happy about it. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Dirk Solo - 25/07/2018 AccorHotels certified review
« Nice stay, but room description misleading »

I liked my stay in general, but the room description on the website was misleading, to say the least. At the time of booking, your website stated my (Privilege) room had a "VIP bathroom with bathtub", with turned out to be untrue. My room did not have a bathtub. It may have had something to do with the ongoing renovation of the rooms, which would have scrapped the bathtubs... Looking at the German-language website now, I see it now only advertises rooms with "begehbare Dusche im Bad", which is something quite different...The websites in other languages continue to speak of a bathtub, as did the German website at my time of booking. Let me be frank: I find it unacceptable to find a hotel group like Accor misleading its customers in such a way. I personally like to have a bathtub in my room, and to be completely safe on this point, I took a Privilege room at you hotel. If I had know the room would not feaure a bathtub, I certainly wouldn't have taken a Privilege rrom, and may have chosen another hotel in the first place. In all other respects, I found my stay very nice indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., many thanks for leaving your thoughts on here. First we like to express our apologies for the inconvenience relating to the bath tub. We would like to explain it to you. As you already noticed, we are renovating our rooms. The old ones had bath tubs and the new ones are fitted with showers. Our revenue team is working under high pressure to revise the descriptions in all websites. We understand your trouble and hope you will join us again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

David D. Business - 23/07/2018 AccorHotels certified review
« Extremely Disappointed Staying in a Construction Site »

As long time guest at Mecure am Munster I'm extremely disappointed that you actually took bookings for this period knowing that the renovations were not completed. I don't know how it was legal to have guests in rooms while the hallways had plastic sheeting as the ceiling, I'm sure this is a fire hazard. The hall carpet was disgusting, with adhesive & paint covering most The noise from construction commenced at 7:00am even though we were told it would be until 9:00am. At 128.25 Euro per night plus breakfast this was not a cheap hotel room. I have stayed many nights but will no longer consider Mecure am Munster for me or my colleagues while in Freiburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg Am Muenster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed we have been closed for 3 month and are now open again since 4th of June. Finally, after all rooms are ready we´ll renovate the floors, with carpets, walls and roofs. The first complete finished floor is ready in the last week of august. Until this day please be assured that all security arrangements are given, as for example fire detectors working. Even the plastic sheeting is "B1" flame retardant ans so explicitly allowed for our hotel. But, Mr. D., nevertheless you have been extremely disapointed with you stay and without an information in advance of your stay I understand this. I can only excuse me for the trouble during your stay and I would be very pleased of you would address your next stay in Freiburg directly to my mail adress and I`ll arrange the best possible for your next stay! Sincerely, Patrick Graf-Mathias Direktor / General Manager h0…

Maria Families - 16/07/2018 AccorHotels certified review
« It will be very nice once the renovation is completed »

A number of things did not work- telephone, card key- which required a change of room. There was quite a bit of construction noise and the elevators were in constant use by the construction crews. The new rooms are comfortable, with nice showers and easy shower temperature control.

Rk Solo - 30/06/2018 AccorHotels certified review
« Excellent staff and great newly renovated rooms »

I always stay in this hotel when I am in Freiburg. The staff is very helpful and accommodate all my needs. Different this time was the newly renovated room. The room feels fresh and modern. In particular the bathroom has a five-star quality with rain shower, a large sink and plenty of shelves. A few more hooks would make it perfect. The bedroom is well designed with new carpet and furniture. Also the internet is now fast and reliable. I am looking forward to my next stay when the extensive renovation project of the hotel has been completed.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau Dr. K., vielen vielen Dank für Ihre sehr positive Bewertung. Zuallererst möchte wir uns für Ihre tatkräftige Unterstützung bzgl. der Verbesserungsvorschläge bedanken - wir haben uns sehr gefreut, Sie sozusagen als Testgast zu gewinnen. Es ist immer wieder schön, Sie bei uns zu haben und wir freuen uns ebenfalls schon sehr auf Ihren nächsten Besuch bei uns. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

P P. Families - 03/03/2018 AccorHotels certified review

it's our 8th time staying at your hotel, as always it was a nice stay without any problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It's always a pleasure to welcome well-known guests in our hotel. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Anonymous Business - 05/02/2018 AccorHotels certified review

otgtima come al solito

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr T., vielen Dank für Ihre tolle Bewertung - gerne geben wir diese auch an alle anderen Kollegen weiter. Es hat uns sehr gefreut, dass Sie sich wieder für unser Haus entschieden haben und wir freuen uns schon auf Ihren nächsten Aufenthalt. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Daniel Business - 31/01/2018 AccorHotels certified review
« Good as usual! »

I had the opportunity to order online with delivery to you hotel. It worked very well and you communicated well over email making it possible. The only grief I have with this particular hotel is the management of the parking. It would be nice if one could simply get a ticket that worked for the full stay instead of waiting in the reception to get a new ticket each day. During the last stay I did not have a car myself, but considering I did not leave feedback the last time I might as well include it here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Concerning the parking we would like to explain the two possibilities. First you can decide on our special hotel rate ( € 9,50 for the span of 18:00 - 09:00 o'clock) - in this case there is no other possibility arrange it every morning at the reception. You also have the possibility to aquire on your arrival day a ticket for your whole stay. We would like to explain you this handle at your next stay in our hotel. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

G. Business - 25/01/2018 AccorHotels certified review
« Central location and very good breakfast »

Nice staff except at the bar, good location, rooms need some update

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr G., vielen Dank für Ihre Bewertung. Wir möchten uns für die Unannehmlichkeiten bzgl. der Bar bei Ihnen entschuldigen und Ihnen mitteilen, dass wir dies innerhalb des Teams besprechen werden. Unsere letzte Renovierung liegt nun schon einige Jahre zurück – umso mehr freuen wir uns auf den Start der Renovierungsarbeiten in den Zimmern, welche am 25.02.2018 beginnen. Es hat uns gefreut, dass Sie sich wieder für unser Haus entschieden haben. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

H. Families - 14/01/2018 AccorHotels certified review
« nice stay »

nice stay, nice view, can see beautiful fireworks on new year eve. and birthday cake is delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay and new year eve with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

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