Mercure Hotel Freiburg Am Muenster 3 stars

TripAdvisor rating 4.0/5 1,035 reviews
Mercure Hotel Freiburg Am Muenster
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Hotel extras

  • Our hotel has newly renovated its rooms.

  • "The Flave" offers a cozy and modern ambience for a drink or a meal.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Boutiques/shopping
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
Business services
  • 3 meeting room(s)
  • Congresses/conventions
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Freiburg Am Muenster

Auf der Zinnen 1
79098
freiburg
germany

Tel: +4976138510

Fax: (+49)761/3851666

Contact email

Check-in from 15h00

Check out up to 12h00

  • 4 :   Europaplatz

  • LINIE 5 :   EUROPAPLATZ

  • By plane

    BADEN BADEN At 90km / 56.25 miles

  • By plane

    MULHOUSE At 70km / 43.5 miles

  • By plane

    STRASBOURG ENTZHEIM At 90km / 56.25 miles

  • By helicopter

    FLUGPLATZ FREIBURG At 5km / 3.13 miles

  • By car

    FREIBURG MITTE At 8km / 5 miles

  • By car

    FREIBURG NORD At 8km / 5 miles

  • By car

    FREIBURG SÜD At 10km / 6.25 miles

  • By train

    HAUPTBAHNHOF At 1km / 0.63 miles

GPS :47.99752, 7.854613

Our accommodations

Choose between comfort and privilege rooms at the 3-star Mercure Hotel Freiburg Minster. For your stay with family, spacious rooms are available. All 117 rooms have AC and are non-smoking. Two children On request, up to 12 years of age sleep free of charge in the parents ' room. Baby cots are optional. Your pet is welcome (10 EUR/night).

Standard Room with double bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

2 single bed standard room

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: ‌3
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard Family Room with queen-size bed and additional sleeping arrangements

  • Max. number of persons: ‌4
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with queen-size bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

THE FLAVE

Photo non contractuelle / Strictly non binding

From 12pm to 12am, relax in the modern ambience of THE FLAVE. We offer a wide and refined selection of food and beverages, which are available on our beautiful terrace.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 140 m²

  • Maximum capacity: 140 people

  • Maximum banquet capacity: 50 people

Find out more

Our guest reviews for
Mercure Hotel Freiburg Am Muenster

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,583 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,035 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.4/5

Ulrike W. Couples - 16/06/2019 AccorHotels certified review

Fire Alarm when we wanted to check in and no water when we wanted to take a shower. Nice room and elegant bathroom does not really help in this case

Sehr geehrte Frau W., vielen Dank für Ihre ehrliche Bewertung. In der Tat hatten wir an diesem Wochenende zum einen ein massives Problem mit der Wamrwaserversorgung und zusätzlich einen Feueralarm, bei welchem glücklicherweise schnell Entwarnung gegeben werden konnte. Auch wenn die Techniker rund um die Uhr mit Hochdruck an der Versorgung des Wassers arbeiteten, dauerte es hier etwas länger. Wir möchten uns auf diesem Weg bei Ihnen für diese Vorkommnisse entschuldigen und hoffen, Sie dennoch bald wieder bei uns begrüßen zu dürfen. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great

Customer review rating 4.4/5

Lisa L. Business - 14/06/2019 AccorHotels certified review

Gerat location, quiet and spacious rooms

Dear Lisa, we very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Muenster. It is always a pleasure to receive positive feedback.We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great location!

Customer review rating 4.4/5

Holidaymakers F. S. Couples - 12/06/2019 AccorHotels certified review

Hotel is located on the fringe of the Old Town which makes it very convenient to go to Old Town or City Center. Our room was on the second floor and we could hear the noise from the streets. The room itself was very comfortable. A major plus point was the friendly and helpful reception team!

Dear Choy Han C., many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. We hope we can welcome you soon again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Pretty good exept!

Customer review rating 4.4/5

Roger Couples - 11/06/2019 AccorHotels certified review

Pretty good, first time in Mercure Freiburg. Room good / clean / comfy. Flave restaurant very good. Staff friendly and helpful. (Spoke good English too) The only problem was the water pressure in the shower room. Difficult to wash in the morning. Not so bad in evening. Reception said there had been a problem

Dear Roger, many thanks for leaving your thoughts on here. Yes, you are right. At the weekend there was a big technical problem with the water supply. All technicians worked under high pressure to fix the problem. Please allow us to express our apologies - many thanks for your understanding. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Excellent hotel in the center

Customer review rating 4.4/5

Jacob Couples - 11/06/2019 AccorHotels certified review

Excellent hotel in the center Of town. Very clean and very good service.

Dear Jacob, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please honor us soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Simple, modern and clean rooms and very helpful reception staff but showers must be sorted out as a priority (no hot water on day 3 and very low water pressure – especially in the mornings)

Customer review rating 4.4/5

Sm Solo - 10/06/2019 AccorHotels certified review

Good – Reception staff were very helpful and professional. The hotel is located near the Munster. Bathrooms are clean and modern. Rooms are simple but clean and included tea/coffee making facilities. Bad – The water pressure was low and really bad in the mornings. On my final morning I had no option but to take a cold shower as there was no hot water. This is not acceptable. Things that can be better – A few more cloth hangers would be great. Would have been good to have ‘proper’ bedside tables with a few drawers.

Dear Sunethra, thank you for taking the time to tell us about your experience at the Mercure Hotel Freiburg am Münster. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At the weekend we had an big technical water supply failure - the technicians worked under high pressure to fix the problem. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

New and clean

Customer review rating 4.4/5

Chew Business - 06/06/2019 AccorHotels certified review

I have been staying in this hotel since 6yrs back for my business trip. The hotel has been newly renovated in 2018. All the facilities within the hotel is new. The bed room is big and clean as I booked the superior room. This hotel comes with air conditioning so there is complain even if you come in the summer. There are a couple of nice restaurants within the hotel and there is a farmer market in front of the church which is 150m away.

Dear Leng Chew, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please honor us soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Nicely appointed room. Clean and roomy.

Customer review rating 4.4/5

Dennis G. Couples - 04/06/2019 AccorHotels certified review

Hotel is located close to the points of interest with parking garage attached to the hotel.

Dear Dennis, We very much appreciate your comments regarding your stay at the Mercure Hotel Freiburg am Münster. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Top staff and nice hotel with small possibilities for improvement

Customer review rating 4.4/5

Frequent_traveler Business - 23/05/2019 AccorHotels certified review

The rooms are contemporary in style and functionally furnished. The staff at the front desk and in the restaurant is great and always eager to make the stay perfect. But the cleaning of the rooms is not always optimal: water bottles are not replaced, cutlery remains or garbage remains on the floor. Also, the credit of nights / points in the Accor Bonus Program always takes extremely long (up to 2 weeks). Other Mercure or Accor hotels can do this in 24h.

Sehr geehrter Herr P., vielen Dank für Ihre ehrliche Bewertung. Gerne werden wir Ihr Lob an unsere Kollegen weiter geben. Für konstruktive Kritik sind wir sehr dankbar – denn nur so können wir regelmäßig daran arbeiten, unseren Servicestandard zu halten oder zu verbessern. Selbstverständlich werden wir Ihre Verbesserungsvorschläge innerhalb des Teams besprechen und möchten uns für entstandene Unannehmlichkeiten bei Ihnen entschuldigen. Wir möchten uns auf diesem Weg für Ihre Treue bedanken und freuen uns schon heute auf Ihren nächsten Aufenthalt bei uns. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Nice staff and location, below average amenities

Customer review rating 4.4/5

Ahmed I. Families - 06/05/2019 AccorHotels certified review

The location of the hotel is perfect The staff were very nice and helpful Breakfast is average Rooms are modern but small and lack some essentials, specially a mini fridge As we couldn't keep even the baby's food cooled!

Dear Ahmed, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. A fridge for our guests is at the reception. We hope we can welcome you and your family in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Mercure Freiburg City

Customer review rating 4.4/5

Peter N. Solo - 02/05/2019 AccorHotels certified review

The hotel is located very conveniently for all the city centre attractions as well as public transport connections. My room was fairly recently renovated and the quality of sleep very good. Staff very friendly and the Internet connection excellent.

Dear Peter, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you also for praising us this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Extremely satisfied

Customer review rating 4.4/5

Anonymous Couples - 27/04/2019 AccorHotels certified review

As above

Dear Mr. R., many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way and keep the loyalty to our hotel. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Excellent hotel and service

Customer review rating 4.4/5

Rosie S. Families - 23/04/2019 AccorHotels certified review

Our room was excellent, plenty of space, well laid out, clean with great shower. The room was quiet with an amazing view. Beds were comfortable. Breakfast had an amazing variety and very tasty. Breakfast room was very busy though. We had to leave early on the last day and were given a lunch/breakfast bag away with us, it was fantastic. Staff were very friendly at all times

Dear Rosemary, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Please allow us to express our apologies for the busy breakfast room. We hope we can welcome you and your family again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Great hotel in Freiburg

TripAdvisor rating 4.0/5

867bm Solo travel - 22/04/2019 TripAdvisor review

The hotel is located a couple of streets away from the cathedral, and about 20 minutes on foot from the train station. The rooms are well maintained, neat clean and quite spacious. Buffet breakfast has good selection and there are lots of eating places in town. Hotel staff friendly and helpful.

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Hopefully see you soon again. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Hotel nickel

Customer review rating 4.4/5

Anonymous Solo - 05/04/2019 AccorHotels certified review

Juste de passage 5hr

Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Mercure Hotel Freiburg am Münster. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
Customer review rating 4.4/5

S. Business - 02/04/2019 AccorHotels certified review

just a valid note for the rooms on the 6th floor, there was no air conditioning in the rooms the night of March 26, 2019

Dear Willy, many thanks for leaving your thougts on here. Unfortunately you were not satisfied with your stay. Especially the control of the air conditioning has disturbed you. All our rooms are fitted with air conditioning. These are switched off during the winter and put back into operation in the spring (mid-April). We hope we can welcome you back soon. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Warm accommodations with modern updates, perfectly situated near the heart of Freiburg!

Customer review rating 4.4/5

Gerald F. Business - 31/03/2019 AccorHotels certified review

A very knowledgeable, friendly and professional staff. I found the bathroom and shower to be well designed and clean. Not too crazy about the shampoo and there was no conditioner. The ability to open the windows is very enjoyable. I would trade the lack of drawer space for the above anytime but it is missed during a longer stay. The breakfast was always a treat and I enjoyed many cappuccinos!

Dear Gerald, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We would like to thank you for your kind words and praising us this way. We hope we can welcome you again in the near future to serve many other cappuccinos. :-) Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Very nice rooms

Customer review rating 4.4/5

Pasquale Business - 28/03/2019 AccorHotels certified review

I've appreciated the room and in particular the double door which separates it from the entrance and the corridor. This way I could sleep very well in a silent place. I also like the bathroom and the possibility to make coffee and tea in the room. Vielen Dank

Dear Pasquale, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels or business trips. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Everything worked.

Customer review rating 4.4/5

Wljg Couples - 27/03/2019 AccorHotels certified review

Pleasant stay; very convenient location.

Dear William, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you for praising us this way. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

Really good stay

Customer review rating 4.4/5

Romain A. Business - 23/03/2019 AccorHotels certified review

As good as it always is

Dear Romain, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you fro praising us in this way and also for loyalty. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster
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