Hotel - Mercure Hotel Freiburg Am Muenster - Renovation until end of May
Mercure Hotel Mercure Hotel

Mercure Hotel Freiburg Am Muenster - Renovation until end of May

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4.0/5 968 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre  (Nearby)
  • Other sports activities  (Nearby)
    • Badminton (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 18:00-21:30
    • Opening hours : Week-end SA 18:00-21:30 / SO 18:30-21:30

Business services

  • 4 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

The hotel is currently closed. Re-opening is planned for May.

Hotel location

Our rooms

At the 3-star Mercure Hotel Freiburg am Münster, you can choose between Standard and Privilege Rooms. Spacious Family Rooms are available for family breaks. All 115 rooms are air-conditioned and non-smoking. Two childrenup to 12 years can stay free of charge in their parents' room on request. Cribs are available on request. Your pet is also welcome (EUR 10 per night). Some rooms overlook the street. Quiet rooms and non-smoking rooms subject to availability.

  • 115 rooms
  • 100% non-smoking hotel
  • 11 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,725 reviews

Our guest reviews for Mercure Hotel Freiburg Am Muenster - Renovation until end of May

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 968 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
P P. Families - 03/03/2018

it's our 8th time staying at your hotel, as always it was a nice stay without any problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Pereira, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. It's always a pleasure to welcome well-known guests in our hotel. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Anonymous Business - 05/02/2018

otgtima come al solito

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr T., vielen Dank für Ihre tolle Bewertung - gerne geben wir diese auch an alle anderen Kollegen weiter. Es hat uns sehr gefreut, dass Sie sich wieder für unser Haus entschieden haben und wir freuen uns schon auf Ihren nächsten Aufenthalt. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Daniel Business - 31/01/2018
« Good as usual! »

I had the opportunity to order online with delivery to you hotel. It worked very well and you communicated well over email making it possible. The only grief I have with this particular hotel is the management of the parking. It would be nice if one could simply get a ticket that worked for the full stay instead of waiting in the reception to get a new ticket each day. During the last stay I did not have a car myself, but considering I did not leave feedback the last time I might as well include it here.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Rydstroem, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Concerning the parking we would like to explain the two possibilities. First you can decide on our special hotel rate ( € 9,50 for the span of 18:00 - 09:00 o'clock) - in this case there is no other possibility arrange it every morning at the reception. You also have the possibility to aquire on your arrival day a ticket for your whole stay. We would like to explain you this handle at your next stay in our hotel. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
G. Business - 25/01/2018
« Central location and very good breakfast »

Nice staff except at the bar, good location, rooms need some update

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr Guhl, vielen Dank für Ihre Bewertung. Wir möchten uns für die Unannehmlichkeiten bzgl. der Bar bei Ihnen entschuldigen und Ihnen mitteilen, dass wir dies innerhalb des Teams besprechen werden. Unsere letzte Renovierung liegt nun schon einige Jahre zurück – umso mehr freuen wir uns auf den Start der Renovierungsarbeiten in den Zimmern, welche am 25.02.2018 beginnen. Es hat uns gefreut, dass Sie sich wieder für unser Haus entschieden haben. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
H. Families - 14/01/2018
« nice stay »

nice stay, nice view, can see beautiful fireworks on new year eve. and birthday cake is delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay and new year eve with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Ken R. Couples - 08/01/2018
« Freiburg »

Great location and view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Anonymous Families - 31/12/2017
« Even though well located, very expensive for a room without breakfast. »

Friendly and professional team but way too expensive for a room without breakfast. Very noisy due to it's proximity to a hospital. Sirens all night long!Parking prices are outrageous! It should be free for hotel guests!!! This is freiburg, not paris!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., many thanks for leaving your feedback on here. Constructive criticism helps us to improve our service. Unfortunately we do not have own parking spaces. As a result of the position of our hotel, our hands are tied to shape the prices. You may rest assured that this is once of the low priced public garage in Freiburg. Some noise level is completey normal in the middle of the city. Our rates for the rooms and breakfast shape on the location, availability, product selection and quality. We also offer early bird specials for our hotel. We offer the possibility to our guests to order also a small breakfast at a price of € 4,00 (included are 2 croissants, butter and jam, as well as specialties of tea and coffee. We hope we can welcome you in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Nienke G. Couples - 27/12/2017
« Needs refurbishment »

Pleasant but could do with an upgrade. Also, I have to fight every time to get my points credited, again for the stay 18-20 Dec I didn’t get any. Tedious!

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau Guhl, vielen Dank für Ihre Bewertung. Bitte beachten Sie, dass die LeClub Karte nicht übertragbar ist. Da bei uns im Haus lediglich Ihr Mann und nicht Sie selbst eingechecken, können wir Ihnen für die Aufenthalte bei uns keine Punkte gutschreiben. Gerne können wir dies auch bei Ihrem nächsten Aufenthalt persönlich besprechen. Wir freuen uns schon auf Ihren nächsten Aufenthalt. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
El R. Couples - 23/12/2017
« Pretty good - but expecting better »

We stayed just the one night at this hotel. Our room, while nice, was not as expected.. as the deluxe images shown implied a better view, bigger room and balcony/terrace.. If we had known this before our trip, we wouldn't have paid the extra price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., many thanks for leaving your thoughts on here. First please allow us to express our apologies, for the inconvenience about the room category. We would like to explain the situation. Our superior rooms are devided into two speceis: the one with balcony and the other more spaciously. We have made a note for your next stay - you prefer the ones with balcony. Please be informed, the rooms with balcony are a bit smaler than these you had. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
S. F. Families - 19/12/2017
« Convenient and reasonable place for overnight stay »

Received warm welcome at desk on arrival, but half the lights didn't work in our room. Had to wait a while for table at breakfast but staff were friendly and selection was good. Scrambled egg was solid mass and cold, as were pancakes though. Staff on desk on checkout unfortunately rather less friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F., many thanks for leaving your thoughts on here. Sadly you were not satisfied with your whole stay. This behavior didn't answers our idea of hospitality. Please allow us to express our apologies. Many thanks for your understanding. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

TripAdvisor review
Friends getaway - 19/12/2017
« Pleasant and conveniently located hotel »

We stayed one night during the Freiburg Christmas Market. The hotel is very conveniently located, just 5 minutes walk to the cathedral and 10 mins to the Christmas Market. The room was clean and the breakfast buffet was copious. The waiting staff were super friendly and efficient. I can highly recommend this hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, many thanks for leaving your thoughts on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. Thank you also for praising us in this way and your further recommendation. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Sarah Friends - 11/12/2017
« Great Location »

Very clean comfortable rooms. Obliging staff. Very central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah, many thanks for leaving your lovely feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
A A. N. Families - 08/12/2017
« Bad only the location is good »

Bad bad bad on location is good and WiFi sososo bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Al N., many thanks for leaving your feedback on here. We are very unhappy about your feedback. You were here for several times and always for 2-3 weeks. We do not understand your feedback and also at check-out you didn't express your discontent. All our rooms are fitted with high speed WLAN. This service is exempt of charges for our guests. Variation of the signal strength cannot be avoided. The technicians of our provider aquires a solution under high pressure. We hope you will rethink your setting. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Rk Solo - 29/11/2017
« Excellent Location and Superb Staff »

Mercure Hotel Freiburg Am Muenster has a very convenient location near the city center. Their staff is very professional and extremely helpful to accommodate all my needs. It's always a pleasure to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau Klauser, vielen Dank für Ihre liebe Bewertung. Auch uns freut es immer wieder sehr, wenn Sie bei uns zu Gast sind. Wir wünschen Ihnen und Ihrer Familie eine schöne Adventszeit. Liebe Grüße aus Freiburg und bis bald Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Anonymous Business - 28/11/2017
« Good »

It was good except the beds were incredibly hard and resulted in a back ache for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., many thanks for leaving your thoughts on here. First please allow us to express our apologies of the inconvenience about the mattresses. We changed these one year ago into back friendly models. We understand your trouble - All our rooms are fitted with high speed WLAN. This service is exempt of charges for our guests. Variation of the signal strength cannot be avoided. The technicians of our provider aquires a solution under high pressure. We also would like to thank you for your high scoring - althoug not everthing was fine. We hope we can welcome you again in the near future. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
A.p. Business - 27/11/2017
« If there is a fridge in the room - it would be perfect. »

It was comfortable, tasty, warm))) Just what is important for calm vacation and business trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., many thanks for leaving your comments on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. In fact our rooms do not have a mini bar. A vending machine stuffed with cold drinks and snacks conduce to replacement. To store own products a fridge is placed at the reception. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
S. Couples - 11/11/2017
« Absolut ok »

Alles gut

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir möchten uns ganz herzlich bei Ihnen bedanken, dass Sie sich die Zeit genommen haben, Ihren Aufenthalt in unserem Haus zu bewerten. Es ist schön zu lesen, dass Sie zufrieden waren und wir freuen uns schon heute auf Ihren nächsten Aufenthalt. Liebe Grüße aus Freiburg Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
Jaume C. Business - 09/11/2017
« very good personal care »

Hotel very good located, very good personal care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C. Gimeno, many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

AccorHotels certified review
L. Y. Business - 05/11/2017
« Is Mercure Hotel Freiburg Am Muenster goal to annoy Customer as much as possible? »

Stay was ok as usual in Mercure hotel, including Mercure Hotel Freiburg Am Muenster, until disastrous check out even if Mercure Hotel Freiburg Am Muenster is not offering to his guests a Nespresso coffee for the breakfast as almost all other Mercure hotels. Check out was a disaster for the following reason: as I am used to hotel, I always pay before going to breakfast at 6.30 or 7.00 am, to avoid queue and when there is a fixed price parking fee to be paid, it is usually possible to pay the fee during check out & to skip the queue to have my ticket validated shortly before leaving the hotel premises. Mrs Anja Schraknepper did strictly refuse to do that, saying that Mercure Hotel Freiburg Am Muenster has a very strict Policy to force Customer to queue just before their departure, that they should pay the parking only 15 minutes before departing. She confirms that she is fully aware that it means timeloss & additionnal queue when departure is at 8.00 am, especially when 2 colleagues have also to check out but that was too bad for me, it is strict policy of Mercure Hotel Freiburg Am Muenster. She is fully aware that the fixed price parking is from 18.00 to 9.00 and that there is not risk of having to redo the check out or issue an additional invoice if I respect the commitment I had made to come at 8.00 am. I hope that this lack of trust & the so strict application of the said hotel policy is not linked to my nationality (I am not German & sometimes German likes to give privilege to other Germans who can be trusted while foreigners are not trustable) In any case, this will force me to use other hotel next time I am in Freiburg, probably not Accor as the much more Customer friendly has rarely Airbus rate which are compliant with Airbus travel Policy. These comments are also mailed to the hotel for direct information

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you very much for your mail and informing about the circumstances during your check-out. I´ve heard already the same morning from the incident and I´m very happy now to read and respond. I know very well the problem to wait at an hotel reception, It often takes time that could be prevent. Many of my Mercure hotel colleagues have more possibilities than we have to solve the parking payment. Indead we do not have any own parking places. Our clients are using the public underground parking of the “Karlsbau” company, who is our lessor as well. So we have to adopt theirs policies how to pay the parking. So our clients always get a separate receipt for the parking and only on this receipt the tax amount is specified. The time after paying the garage is strictly restricted to 15 minutes, I`m very sorry but we cannot change this time. Mr.L. I think it was a simple misunderstanding about which policy is guilty in this case. I can assure that Mrs. Anja Schraknepper told you the truth about possibility to pay the parking , time slots and so on. Because we always try to give our clients the best price, we always ask them to pay at the reception by departure. Of course you can always pay at anytime immediately at the cash machine in the parking-garage, but then you don`t benefit from the special hotel ( over-night) tariff and you will still have only the 15 minutes time to leave the parking . Mr.L., I hope that I could explain a bit the circumstances and I would be very happy to welcome you again at the Mercure Hotel Freiburg Am Münster. Kind regards, Patrick Graf-Mathias General Manager

AccorHotels certified review
Bl Families - 25/10/2017
« Good Hotel »

Pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., many thanks for leaving your feedback on here. We were happy to read about your experience and we are glad that you had a good overall stay with us. We hope we will be a part of your future travels. Kind regards Sarah Metzger Guest Relation Mercure Hotel Freiburg am Münster

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