Mercure Hotel Frankfurt Eschborn Ost 4 stars

TripAdvisor rating 3.5/5 322 reviews
Mercure Hotel Frankfurt Eschborn Ost
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Hotel extras

  • 224 modern rooms with free WIFI

  • Meeting area with 11 rooms featuring natural lighting and state-of-the-art technology

  • Terrace with an outdoor swimming pool and beach club

  • Great highway connections, nearest S-Bahn station 984 yds (900 m)

  • In the heart of the financial center of Eschborn and 5 miles (8 km) from the Frankfurt Messe

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
Leisure and activities
  • Outdoor unheated pool
  • Well-being
  • Clay tennis court Nearby
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6
65760
eschborn
germany

Tel: +4961969010

Fax: (+49)6196/901900

Contact email

Check-in from 15h00

Check out up to 12h00

  • Ginnheimerstr 90 m :   916 Ginnheimerstr

  • Eschborn Sud 900 m :   S3 S4 ESCHBORN SUD 1km

  • By plane

    FRANKFURT RHEIN MAIN At 13km / 8.08 miles

  • By helicopter

    FRANKFURT At 13km / 8.08 miles

  • By car

    ESCHBORN NORTH At 0.5km / 0.31 miles

  • By car

    ESCHBORN WEST At 0.5km / 0.31 miles

  • By train

    ESCHBORN At 0.9km / 0.56 miles

  • By train

    FRANKFURT MAIN HBF At 8km / 4.97 miles

GPS :50.138077, 8.582898

Our restaurants and bars

BIG EBBEL

Type of cuisine: International

Our spacious "Big Ebbel" restaurant specializes in regional dishes and international cuisine, which you are also welcome to enjoy on our terrace. We're open from 6.30am until 2.30pm and from 6pm until 11pm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR SKYLINE

Photo non contractuelle / Strictly non binding

The Skyline bar at the Mercure Frankfurt Eschborn Ost hotel is known for its sophisticated cocktails in cozy surroundings - the perfect place to enjoy the evening after a successful day. We are open all day from 6:30AM to 1AM.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BEACH BAR

Photo non contractuelle / Strictly non binding

Our "Beach Bar" is a popular meeting place on fine summer days when we hold open-air barbecues starting at 5pm. This is an unmissable event if you are staying with us.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 330 m²

  • Maximum capacity: 294 people

  • Maximum banquet capacity: 180 people

Find out more
Mercure Hotel Frankfurt Eschborn Ost Meeting Room

Our guest reviews for
Mercure Hotel Frankfurt Eschborn Ost

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

768 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

322 reviews

As always, perfect service and a comfortable room.

Customer review rating 4.3/5

Julien O. Business - 20/02/2019 AccorHotels certified review

I stay here frequently and will continue to do so.

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Well located hotel 10 min walk from the railway station.

Customer review rating 4.3/5

Jdc Business - 12/02/2019 AccorHotels certified review

Everything was good, fool people and facilities. ..except the inconvenience of the laundry room.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

smooth and easy

Customer review rating 4.3/5

Lorenzo Business - 12/02/2019 AccorHotels certified review

smooth and easy

Signor F., Desideriamo ringraziarla per gli apprezzamenti espressi a seguito del suo soggiorno presso Mercure Hotel Frankfurt Eschborn Ost. E’ con grande piacere che riceviamo i suoi complimenti. Non mancheremo di condividere i suoi commenti con tutta la nostra equipe. La sua soddisfazione è la migliore ricompensa per il nostro personale che lavora giorno dopo giorno per offrire un servizio impeccabile. In attesa di accoglierla nuovamente, Signor le porgiamo cordiali saluti. Mercure Hotel Frankfurt Eschborn Ost

Friendly staff, clean room. What more could one ask for!

Customer review rating 4.3/5

Julien O. Friends - 28/01/2019 AccorHotels certified review

I was greatly impressed with the staff helping me with my Accor account (I am a frequent guest at your hotels) and retroactively registering my last several visits to take advantage of the points. I found that level of service above and beyond my expectations. Thank you!

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Overall a decent hotel for business

Customer review rating 4.3/5

Mr. J. L. Business - 23/01/2019 AccorHotels certified review

Staff service was very polite and warm, nice new bathroom but rooms looking old fashioned and bed is too hard. The restaurant menu i was surprised to see has not changed at all since the Summer, and the choice not great. As a lot of business people stay here very surprising.

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. Your opinion is vey important to us. We will share your comments with the team and please be assured, that we do our best for your satisfaction. Thank you again for sharing your experience with us. We will be very glad to welcome you again in our Mercure Hotel. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Nice hotel with nice personnel

TripAdvisor rating 3.5/5

rosifernan Business - 28/11/2018 TripAdvisor review

The location is ideal if you need to visit that Industrial State, otherwise it is better to stay in the city. The best is their personnel, always very helpful and friendly.....and the breakfast, great selection! ;-)

Dear rosifernan, thank you so much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. We will share your comments with the team. Thank you again. We will be very glad to welcome you again in our Mercure Hotel Frankfurt Eschborn Ost. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Clean, comfortable

Customer review rating 4.3/5

Liming L. Business - 18/10/2018 AccorHotels certified review

enjoy

Dear Mr. L., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ihr Mercure Hotel Frankfurt Eschborn Ost

another day in germany...

Customer review rating 4.3/5

Anonymous Business - 30/08/2018 AccorHotels certified review

nothing special

Dear Mr. G., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Very nice , clean hotel , free parking outside .

TripAdvisor rating 3.5/5

Zoe L Family - 29/08/2018 TripAdvisor review

Reception staff were so friendly and helpful. The rooms are good size for a family , clean and modern. The only thing we found a little annoying and unnecessary was that when we went to the restaurant at 9pm to eat we were made to eat in the bar which wasn't very nice as we had 6 children with us. we asked to eat in the restaurant as it was open until 11 but were told No by the man in charge at the bar as they had made it up for breakfast. it didn't make sense has the entire restaurant was empty and we were cramped in the bar area eating .

Dear Zoel L, thank you so much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. Thank you also for your comments regarding the dinner. We will share this with the responsible team. The restaurant is open until 11 p.m. and we cannot accept the statement of the staff. We apologize for the inconvenience you had to suffer. Thank you again for sharing your experience with us. We will be very glad to welcome you again in our Mercure Hotel Frankfurt Eschborn Ost. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

OK hotel suffering from restaurant service

TripAdvisor rating 3.5/5

Curiosity285586 Business - 25/06/2018 TripAdvisor review

The hotel itself is OK though it could benefit from a slight rejuvenation. It's on the service side that it would benefit from a drastic change. At check in I did not feel welcome though I had checked in online. The Restaurant experience on the first night was dreadful in regards to service. Not kind and far from respectful only one of the servers was very kind. On the second night the service was better but still not on the level you would expect in a Mercure.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.

ok

Customer review rating 4.3/5

David Business - 23/05/2018 AccorHotels certified review

Friendly staff. Pillows way to soft even though I asked for hard pillows. Little disappointed that room wasn't offering free water in a bottle.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Just Perfect

Customer review rating 4.3/5

Gonzalo C. Business - 21/05/2018 AccorHotels certified review

You find me room for a second night, unplanned stay. The food at Hotel’s restaurant is of great quality and freshness

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Always welcome

Customer review rating 4.3/5

Jürgen O. Business - 13/04/2018 AccorHotels certified review

I have always the impression to be handled personally and to be welcome as guest. As a long term and regular guest, I feel very good at my regular Hotel. Nevertheless, continous price increase (rooms and Restaurant/ bar) does not fit to the fact, that the Hotel gets older and older. Compared to other hotels near by with the same price and maybe even lower price, the followong things are missing or rated lower: No Fitness Options in the Hotel Breakfast much too expensive, compared to other hotels

Sehr geehrter Herr O., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost. Ihre Meinung ist von enormer Wichtigkeit für uns. Wir werden Ihren Kommentar mit den verantwortlichen Teams teilen. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost

Very Clean and Well Arranged

TripAdvisor rating 3.5/5

gatsonc Business - 30/03/2018 TripAdvisor review

If you have a car and don't mind being a bit outside the city, the Mercure Hotel in Eschborn Ost is a solid choice. Friendly and helpful staff at reception, fairly large rooms (if traveling as 1 or 2 persons), very clean, and a nice breakfast in the morning (fresh eggs and crispy bacon!) I would stay there again if my planning finds me in the area.

Dear Gatson C, thank you very much for your great review. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Home from home

Customer review rating 4.3/5

K. A. Business - 20/03/2018 AccorHotels certified review

Wonderful staff who make the experience so much more satisfying. Staying at this hotel is something I look forward to every time I am in Germany.

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Medine Ucar

Nice, pleasant stay due to lovely staff

Customer review rating 4.3/5

Cynthia Business - 13/03/2018 AccorHotels certified review

This hotel lives because of its great staff everywhere. Be it at the reception desk, the restaurant or the floor, everywhere you find smiling people willing to help out immediately. The room was clean and well equipped, the breakfast and dinner at the restaurant just amazing. Only the location is a bit off but the hotel does its best to cover that with free shuttle options and cycle rental.

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost
Customer review rating 4.3/5

Joan Business - 22/02/2018 AccorHotels certified review

Experience was ok. Shuttle service did not work neither when I arrived nor when I left. Front desk not very helpful

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

My worst mercure experience

TripAdvisor rating 3.5/5

Camper755932 Business - 15/02/2018 TripAdvisor review

The only good things were the staff and the food (breakfast and ala carte). The room was horrible! Smelling not fresh and dusty. The bathroom was even worse, smelling like pee and the bathub was not properly clean. The cushions are all flat and smelly. I have addressed the feedback when doing the check out, but got no positive response. Nor offer to anything. I don't want to stay there anymore. Very much disappointed. My worst mercure stay ever.

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.

Home far away from home

Customer review rating 4.3/5

Peterwitthaut Business - 26/01/2018 AccorHotels certified review

Check in is fast and friendly, service is excellent and with a smile, all in all always a nice stay,

Room was cold

Customer review rating 4.3/5

Pierre Business - 24/12/2017 AccorHotels certified review

The heather did not work in room 200. The room was very cold.

Sehr geehrter Herr T., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost
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