Hotel - Mercure Hotel Frankfurt Eschborn Ost
Mercure Hotel Mercure Hotel

Mercure Hotel Frankfurt Eschborn Ost

3.5/5 312 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon

Leisure and activities

  • Outdoor unheated pool
  • Well-being  (Nearby)
    • Massage
    • Sauna
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Jogging track

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

All of our rooms feature a desk area for your laptop and documents. Two children aged up to 16 may stay in your room free of charge. For family trips, we recommend our Family Rooms, which can accommodate 4 people. Your pet is welcome to stay with us (charge of EUR 10/night).

  • 224 rooms
  • 199 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 19 family rooms
  • 2 connecting rooms
  • Extra bed in room for adult
  • Baby bed
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 620 reviews

Our guest reviews for Mercure Hotel Frankfurt Eschborn Ost

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 312 reviews
Business - 25/06/2018 TripAdvisor review
« OK hotel suffering from restaurant service »

The hotel itself is OK though it could benefit from a slight rejuvenation. It's on the service side that it would benefit from a drastic change. At check in I did not feel welcome though I had checked in online. The Restaurant experience on the first night was dreadful in regards to service. Not kind and far from respectful only one of the servers was very kind. On the second night the service was better but still not on the level you would expect in a Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.

David Business - 23/05/2018 AccorHotels certified review
« ok »

Friendly staff. Pillows way to soft even though I asked for hard pillows. Little disappointed that room wasn't offering free water in a bottle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Gonzalo C. Business - 21/05/2018 AccorHotels certified review
« Just Perfect »

You find me room for a second night, unplanned stay. The food at Hotel’s restaurant is of great quality and freshness

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Jürgen O. Business - 13/04/2018 AccorHotels certified review
« Always welcome »

I have always the impression to be handled personally and to be welcome as guest. As a long term and regular guest, I feel very good at my regular Hotel. Nevertheless, continous price increase (rooms and Restaurant/ bar) does not fit to the fact, that the Hotel gets older and older. Compared to other hotels near by with the same price and maybe even lower price, the followong things are missing or rated lower: No Fitness Options in the Hotel Breakfast much too expensive, compared to other hotels

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr O., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost. Ihre Meinung ist von enormer Wichtigkeit für uns. Wir werden Ihren Kommentar mit den verantwortlichen Teams teilen. Wir freuen uns, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost

Business - 30/03/2018 TripAdvisor review
« Very Clean and Well Arranged »

If you have a car and don't mind being a bit outside the city, the Mercure Hotel in Eschborn Ost is a solid choice. Friendly and helpful staff at reception, fairly large rooms (if traveling as 1 or 2 persons), very clean, and a nice breakfast in the morning (fresh eggs and crispy bacon!) I would stay there again if my planning finds me in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gatson C, thank you very much for your great review. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

K. A. Business - 20/03/2018 AccorHotels certified review
« Home from home »

Wonderful staff who make the experience so much more satisfying. Staying at this hotel is something I look forward to every time I am in Germany.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Medine Ucar

Cynthia Business - 13/03/2018 AccorHotels certified review
« Nice, pleasant stay due to lovely staff »

This hotel lives because of its great staff everywhere. Be it at the reception desk, the restaurant or the floor, everywhere you find smiling people willing to help out immediately. The room was clean and well equipped, the breakfast and dinner at the restaurant just amazing. Only the location is a bit off but the hotel does its best to cover that with free shuttle options and cycle rental.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Joan Business - 22/02/2018 AccorHotels certified review

Experience was ok. Shuttle service did not work neither when I arrived nor when I left. Front desk not very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Business - 15/02/2018 TripAdvisor review
« My worst mercure experience »

The only good things were the staff and the food (breakfast and ala carte). The room was horrible! Smelling not fresh and dusty. The bathroom was even worse, smelling like pee and the bathub was not properly clean. The cushions are all flat and smelly. I have addressed the feedback when doing the check out, but got no positive response. Nor offer to anything. I don't want to stay there anymore. Very much disappointed. My worst mercure stay ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Your Mercure Hotel Frankfurt Eschborn Ost.

Peterwitthaut Business - 26/01/2018 AccorHotels certified review
« Home far away from home »

Check in is fast and friendly, service is excellent and with a smile, all in all always a nice stay,

Pierre Business - 24/12/2017 AccorHotels certified review
« Room was cold »

The heather did not work in room 200. The room was very cold.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr T., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Ihre Meinung ist für uns daher von größtem Interesse. Darüber hinaus dürfen wir Ihnen versichern, dass die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost

Anonymous Business - 14/12/2017 AccorHotels certified review
« Good customer service »

No problems and all of the staff is eager to make your stay comfortable and easy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Frankfurt Eschborn Ost

O. Business - 13/12/2017 AccorHotels certified review
« Very satisfied »

The staff is welcoming, professional and helpful, the only thing that was missing is the hotwater candle in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Business - 01/12/2017 TripAdvisor review
« Bad Wifi »

Free wifi was not working properly. During business trips good wifi is key for me otherwise I am unable to work. In general the free wifi option should be sufficient when working on mails. this was unfortunately not the case. Otherwise ok hotel. Rooms seemed to be renovated/refreshed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dominikk568, thank you very much for your comments regarding your stay in our Mercure Hotel. Your opinion is very important to us and will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. We apologize for the inconvenience you had to suffer regarding the WiFi. We will share your comment with our Parter M3Connect to find a solution. Thank you again for sharing your experience with us. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Business - 27/11/2017 TripAdvisor review
« To hot but not hot »

From summer till now I sporadically stayed in this hotel. The hotel is located close to some heavily frequented streets and it is hard to relax from a stressful day there. This gets even worse because the air con doesn't work properly. During my last stay I spent two nights in a totally overheated room, second floor with only little posibility to open a window without beening disturbed. Something not specific to this hotel but to Mercure in general is the very poor quality of the breakfast! Industrialized food, nothing fresh, nothing tasty, nothing local. Very, very poor!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Anonymous Business - 17/11/2017 AccorHotels certified review
« perfect »

nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Frankfurt Eschborn Ost. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

Me Business - 16/11/2017 AccorHotels certified review
« ok, but nothing special »

ok for business trip, but nothing very special. partly already 'well used'

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost. Ihre Meinung ist von enormer Wichtigkeit für uns. Mit Ihrer Meinung helfen Sie uns, unseren Service weiter zu verbessern und so Ihre künftigen Aufenthalte noch angenehmer zu gestalten! Haben Sie nochmals vielen Dank. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost

Anonymous Business - 02/11/2017 AccorHotels certified review
« Confortable stay, polite staff, very nice cleaning staff, reasonably good food but noisy clients »

Overall satisfied in regards to the confort of the rooms and the staff. The minus points come from the noise of some guests at night after 22pm, which should be better controlled by the management. The taxi service for the giz staff is very bad: rude taxi drivers, no flexibility with the pick up time from giz despite valid reasons and dangerous driving (140km/h on a road limited to 80!!!) Just to save time and money for them.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrte Frau C., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Frankfurt Eschborn Ost. Ihre Meinung ist von enormer Wichtigkeit für uns. Wir freuen uns sehr, dass Sie sich bei uns wohlgefühlt haben. Leider konnten wir Sie nicht von allen Bereichen unserer Arbeit überzeugen. Für die Ihnen entstandenen Unannehmlichkeiten, bitten wir Sie um Verzeihung. Ihren Kommentar bezüglich des Taxiservices geben wir an das Taxiunternehmen weiter. Solch ein Verhalten ist auch unserer Meinung nach nicht akzeptabel. Haben Sie nochmals vielen Dank. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Ihr Mercure Hotel Frankfurt Eschborn Ost

Business - 30/10/2017 TripAdvisor review
« Business hotel »

To join the Fair of Frankfurt, very convenient, very short - Hotel is very well situated. Room was very quite, doppel door inside. The staff was very collaborative and professional. Breakfast perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manilao2017, thank you so much for your great review. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again in our Mercure Hotel. Kind regards Your Mercure Hotel Frankfurt Eschborn Ost

Anonymous Business - 28/10/2017 AccorHotels certified review
« Extremely bad price/quality ratio »

Apart from the shameful prices, the cold water showers and the worst internet connection I encountered in the last years, the experience was extremely disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

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