Hotel - Mercure Hotel Frankfurt Eschborn Ost
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Mercure Hotel

Mercure Hotel Frankfurt Eschborn Ost

Helfmann-Park 6 
65760  ESCHBORN
GERMANY

272 reviews
TripAdvisor Rating Based on 272 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Ironing room
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Beauty salon (Paying, Nearby)
    • Gift shop/newspaper shop (Paying)
    • Hairdressing salon (Paying, Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Well-being (Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Outdoor playground for children  (Nearby)
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities
    • Bowling (Paying, Nearby)
    • Football (Nearby)
    • Jogging track
    • Table tennis (Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

All of our rooms feature a desk area for your laptop and documents. Two children aged up to 16 may stay in your room free of charge. For family trips, we recommend our Family Rooms, which can accommodate 4 people. Your pet is welcome to stay with us (charge of EUR 10/night).

  • 224 rooms
  • 177 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 18 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 360 reviews

Our guest reviews for Mercure Hotel Frankfurt Eschborn Ost

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 272 reviews
AccorHotels certified review
Paul R. Business - 05/07/2017
« Great staff - a few minor problems with room. »

Only cold water for 10 mins in the morning.

AccorHotels certified review
Heinz K. Business - 29/06/2017
« Business as usual »

As I had stayed in the hotel weekly over some years I didn't expect any surprises. Usually I take a salad buffet on one of the evenings which I also did this time. I was a bit disappointed to find the selection had been reduced to the 'normal' salad buffet without specialities like Italian starters etc. Everything else was ok, except I was given a voucher for a 15 % discount but wasn't given and told I can use it up at my next stay. Asking for the 10 % discount for Platin members it was not given either. I wont go broke because of that but its a nice gesture.

AccorHotels certified review
Anonymous Families - 21/06/2017
« Nice rooms. Excellent value for families.  »

Breakfast was great. Kids free for breakfast was great! Fifty percent off second room really made for a great value.

AccorHotels certified review
Rainer Business - 19/06/2017
« very convenient »

warm welcome. overall satisfied

TripAdvisor certified review
Business - 19/06/2017
« good working hotel accommodation »

This is a great hotel, 10 min walk from the train, 5 min walk from don grocery shops, Hotel public clean and big enough to handle bus loads of patrons Would not suggest for vacation but for business it is great .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denzyl K, thank you very much for your great review regarding your stay in our Hotel. It is always a pleasure to receive positive feedback. We will be very glad to welcome you again. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

AccorHotels certified review
Anonymous Business - 03/06/2017
« Employee of Mercure Hotel Frankfurt Eschborn Ost are very kind »

The overall experience is very good. Employee of Mercure Hotel Frankfurt Eschborn Ost are very kind are very kind. They are polite , smile and nice. I arrive hotel a little early due to the fight. They help me to find room and check in . I very appreciate this. The room is clean and the breakfast are good. I would like to stay the same hotel next time and recommend this hotel to my colleague.

AccorHotels certified review
Desitalktalk Business - 01/06/2017
« Always perfect service »

At all level from check in to restaurant to bar staff their always a VIP experience, feels like home from home, would not eish to stay anywhere else

AccorHotels certified review
Miroslav Business - 28/05/2017
« It's always great service provided by the whole team in the Mercure Hotel, I like it very much! »

It's always great service provided by the whole team in the Mercure Hotel, I like it very much!

AccorHotels certified review
Bert-thijs T. Business - 15/05/2017
« Fast service, good quality »

Check in & checkout was quick and easy. Breakfast and dinner was great and personell at the bar was great. Only one thing which is not that great. The elevator, to much people, and the elevator ispreceived as being slow.

AccorHotels certified review
Anonymous Business - 08/05/2017

My stay wasn't very 100% pleasant. I notified reception 3 times that the room was hot and that the AC wasn't working. I hope it is addressed for the next guest. Buffet needs a little work - eggs are very liquids. A variety of options would be great. Pretty much same food was served throughout my stay.

AccorHotels certified review
Anonymous Business - 02/05/2017

Stay is as usual very reliable and good quality.

AccorHotels certified review
Anonymous Business - 28/04/2017

Very good, feels like home.

TripAdvisor certified review
Jos V Business - 15/04/2017
« Good business hotel »

There are two mercure hotels in the same street, ost seems the lesser one as there is no nice bar, at least I did not see it. During the night other guests arrived, they made a lot of noise. The walls are so thin it was as if they were standing next to my bed. Breakfast was nice with lots of choice. However, the waitresses do not pay attention and if you are getting something to eat the table is cleaned and you have to start asking for a new cup etc...rather funny though. Staff is overall friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jos V, thank you so much for your comment regarding your stay in our Mercure Hotel. Your opinion will help us to continue improving our service range and make your stay even more pleasant and comfortable in the future. Thank you again for sharing your experience with us! We will be very glad to welcome you again in our Mercure Hotel. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

AccorHotels certified review
Anonymous Business - 24/03/2017

Otherwise OK, but there are lousiest faucets I have ever met in any hotel when travelling all around the globe.

AccorHotels certified review
Anonymous Business - 22/03/2017

staffs are welcoming, environment is good.

TripAdvisor certified review
Business - 22/03/2017
« Close to S-Bahn direct to Frankfurt Messe »

Walking distance, 10 minutes walk, from S-Bahn with just 3 stops to reach the fair. There is also a suttle bus from and to hotel and Eschborn Sudbahnhof. Hotel rooms are in good condition and breakfast buffet with a lot of choices. I had dinner a couple of times at a nicely prepared buffet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dario C, thank you very much for your great review regarding your stay in our Mercure Hotel. It is always a pleasure to receive positive feedback. Your opinion is very important for us and will help us to continue improving our service range and make your stay at our Mercure Hotel even more pleasant and comfortbale in the future. We will be very glad to welcome you again in our Mercure Hotel. Kind Regards Your Mercure Hotel Frankfurt Eschborn Ost

AccorHotels certified review
Anonymous Business - 21/03/2017

3 days for the tradeshow ISH 2017 Room OK, Breakfast OK but it could be nice to have some small breakfast for early wake-up calls. We left last day at 06:30AM and although we had paid for breakfast, nothing was given....

TripAdvisor certified review
Family - 03/08/2016
« Nice hotel, but front-desk staff not helpful and wi-fi really weak »

We enjoyed the hotel, the location, the swimming-pool and the breakfast. The wi-fi didn't work at all in the bedroom (we were supposed to have "premium" access...). Front-desk was always empty, had to wait for staff to get out of their office : not really helpful in the end. Seemed surprised when we asked for towels for the pool, we had to insist as we were supposed to use towels from our room... Rest of the staff was more friendly :cleaning staff were the most welcoming and waiters at breakfast were kind too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Frankfurt Eschborn Ost. We are very sorry that your experience did not meet your expectations, please allow us to express our sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Your Mercure Hotel Frankfurt Eschborn Ost

AccorHotels certified review
Anonymous Business - 27/07/2016

It is like coming back home.

AccorHotels certified review
Anonymous Business - 11/07/2016

Very friendly service, excellent breakfast and dinner buffets, wonderful bed, very comfortable rooms, and superb cleanliness

Our most recent 20 reviews
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