Hotel - Mercure Hotel Duesseldorf Airport
Mercure Hotel Mercure Hotel

Mercure Hotel Duesseldorf Airport

3.5/5 736 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • DUESSELDORF
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Fitness centre  (Nearby)
  • Hammam  (Nearby)
  • Golf courses  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30
  • Self-service catering
    • Snack & beverage machine
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf Airport you can choose between Standard Rooms with a queen-size bed or twin beds and Privilege Rooms with a queen-size bed. We recommend our Family Rooms for your family breaks.We have two rooms suitable for guests with reduced mobility. All 120 rooms have free WIFI. A child aged up to 12 years may stay in their parents' room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 120 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 33 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Baby bed
    • DDI - Direct Dialing In
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 65 reviews

Our guest reviews for Mercure Hotel Duesseldorf Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 736 reviews
Solo travel - 21/09/2018 TripAdvisor review
« relax »

good service at desk, clean hotel lobby, quite and dark room for good sleeping, restaurant on site provides breakfast, lunch and dinner at moderate price with great service inside and outside. etc, etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear jpahrenkiel, thank you for your fantastic rating! We are so glad to read, that we could convice you in all aspects. Not only with our service but also with our rooms, our restaurant, our prices and our cleanliness. We are looking forward to your next visit, till the next time! With kind regards Daniel L. Front Office

Business - 17/07/2018 TripAdvisor review
« I love to stay at this hotel »

You feel very welcome, the people at the counter are always friendly,I like the food served at the bar and the nice breakfast buffet, Always ,excellent treated,parking place very good, centrally located to any Destination in Germany or to the Netherlands

Our hotel has responded to the review
Our hotel has responded to the review

Dear 998j_rgw, thank you very much for your wonderful rating and your kind words! We are very happy to hear that you feel comfortable in our hotel and appreciate our service. Words like yours are always a big motivation for us to work every day as hard as possible to enable a pleasant stay for all of our guests. Till the next time! With kind regards Daniel L. Front Office

Business - 26/06/2018 TripAdvisor review
« Not amused at all »

Old hotel. Unfriendly staff. Shuttle from and to the airport to be paid. Extreme long waiting time for the shuttle and no indication given on the reservation or website that and where you need to order the shuttle. The hotel is far away from the airport in the middle of nowhere and there is nothing around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for letting us know of what went wrong during your stay, so we get a chance to learn from it and make it better. I'm sorry to hear that you find our staff unfriendly. It would be very helpful to learn more detailed about it in order to find right person to address and to take appropriate measurements. I'm sorry, that you didn't know about how our shuttle service works. Next time if there are any questions or ambiguities please feel free to contact us for any information, we will be happy to assist. Since our shuttle is driving every 30 min, wait time can be up to 45 min, depends of where the shuttle was at that time. I’m sorry that you had to wait so long. Best regards Ludmila Z.

Family - 24/06/2018 TripAdvisor review
« not bad »

The parking cost expensive for this location we couldn't understand... .Also when we stayed there are a lot of hausefly in kitchen area...other than this staff realy smile face thank you for they support

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenan, Thank you very much for reviewing your stay at our hotel. We are happy to hear that our staff has given you a good support. This is correct, that our parking, which is monitored by video, costs € 6 per day. Due to the installed parking system, which is regularly maintained, it is possible for us to provide our guests with secure parking directly at the hotel. I can absolutely understand your point in terms of flies. Since our hotel is located in the country side of Ratingen, there are many horse farms in surrounding area. This is where all these flies coming from. We did already anything we can do to keep flies outside. We installed insect screen on windows, implemented UV light fly traps and much more. But no matter how many anti-fly weapons we use, we’ll never kill every last one. That's why we always keep the food covered. Best regards Ludmila Z.

Business - 10/05/2018 TripAdvisor review
« Clean and relaxing countryside location »

Very nice friendly staff. Good food, and pristine room. All in all, a very nice and convenient place to stay if you have an early flight out of late flight in to Düsseldorf airport. Not so easy to find from the Main Street if traveling by car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phillip, Thank you for sharing with us! We're delighted to hear that you had a great stay with us at Mercure Hotel Düsseldorf Airport. Best regards Ludmila Z

Business - 21/01/2018 TripAdvisor review
« Would stay there again if the hotel shuttle service runs »

Stayed there for one night during a layover flight. Further away from the airport as anticipated (15 mins by car) and as the shuttle does not operate past 23.00 had to take a taxi which was 40€ one way. The shuttle service in the morning was only 12€. Staff very friendly, professional and made me feel welcome. Room clean, bed comfy. Price very good. Corridors and lift could do with a make-over, look a little neglected. But would stay there again, if my flight times were within the shuttle running time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Y5438SVsandrad, thank you so much for your positive feedback. I'm glad you liked your stay and I also want to thank you for your feedback about our friendly and professional staff. I already passed on your feedback to our entire team. We were happy to have you staying with us! Do not hesitate to contact us next time you are in the area and we will be thrilled to welcome you again! We are sending our best regards! Ludmila Z. General Manager

Couples - 16/12/2017 TripAdvisor review
« Dusseldorf: a very good surprise »

More than the stop to go back home. Dusseldorf is an amazing city, with lots of places for visiting and enjoying. The hotel is only a little bit far from fhe city. It is not so closed to the airport either: 14 km.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Jairo S, Thank you for taking the time to review your visit to Mercure Hotel Düsseldorf Airport. We are so delighted that you enjoyed your time in Dusseldorf. It is true that our hotel is 13km from the airport and conveniently situated for motorists because almost all key destinations of our region like fairgrounds (Essen and Duesseldorf) or cities (Dusseldorf, Essen, Duisburg) are quickly to reach. The Dusseldorf International Airport is easily to reach by our hotel shuttle. We wish you a wonderful Xmas time! Best regards Ludmila Z General Manager

Friends getaway - 07/10/2017 TripAdvisor review
« Good inexpensive option »

Very good for the price..only if you have a car. Good validación for Money. Good restaurant. Location difficult to get there in between Many highways. Nice rooms. Nothing nearby, only other hotels and industries.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Many thanks for posting a review of your recent stay with us. I’m delighted that you were happy with most aspects like our restaurant, rooms and value for money. Best regards, Ludmila Z. General Manger

Business - 23/09/2017 TripAdvisor review
« I love it »

It is not my first time to be at this nice Hotel from MERCURE. Always a very pleasant welcome ,served at a highest professional level of duty during my stay.I think it will be not my last stay at MERCURE Hotel Düsseldorf Airpot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest 998j-rgw, Thank you very much for this amazing headline! We very much love it! :-) I am delighted to read that you have had a very pleasant stay. We looking forward to welcome you back again. Best regards Anna M. Assistant Manager

Couples - 06/03/2017 TripAdvisor review
« Good for one night »

Good hotel for the break and rest beetween two flights. Hotel is located not far from the Dusseldorf airport and Dusseldorf-city. A lot of hotel's parking places, not bad lobby bar in hotel with a several sorts of local beer. You can also make a cup of tea or coffee in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, Thank you for your positive feedback. I'm glad you liked your stay. It’s also good to know that you obviously enjoyed your time in our cozy bar. We’re looking forward to welcome you again. Best regards Anna M. Assistant Manager

Business - 19/12/2016 TripAdvisor review
« Mercure Dusseldorf Airport »

There are 2 Mercure's in Ratingen. This is the one in Lintdorfer Weg. Have been staying in this one over 50 times in the last few years. The hotel has been through serious restyling over the last few years (new bathrooms, new beds, hotel has been repainted, ...) Very good price quality balance (except when there are exhibitions in the Dusseldorf area room price is very high). The is a previous Novotel building which means that all room has a intermediate space between corridor and room which give an improved sound insulation. If you ask for a room on the parking site you can easily sleep with an open window. Good breakfast offer at acceptable pricing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you very much for this amazing review! We are so happy to get such a detailed feedback from one of our regular guests. You’re right, after or last restyling we made in recent years and refurbishment of bathrooms in current year we improved seriously our product indeed. So your comments about this fact show us that we are on a good track. We will be looking forward to welcome you back soon. Best regards, Anna M. Assistant Manager

Solo travel - 19/10/2016 TripAdvisor review
« On the roof »

A nice and restful stay. Unfortunately an early check-in wasn't possible due to full-booking, however, I felt welcome and got a room next to the room so I could smoke outside. As a THANK you and cleaned all the buts! I also learned a lot about the ACCORS hotels policies and procedures. Looks like employees of the group are not as aware of these as employees in Germany (obviously) ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawid, thank you so much for your nice feedback. I'm glad you liked your stay. I’m looking forward to welcome you again! Best regards, Anna M. Assistant Manager

Business - 26/07/2016 TripAdvisor review
« outside the city but close to the airport »

facility and rooms are not anymore the latest greatest, but the atmosphere and the service of the stuff is excellent.swimming pool was out of order, not usable during hot summer days, air condition for rooms should be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest 998j_rgw, Thank you so much for your very positive feedback. I'm glad you enjoyed your stay . It is nice to hear, that we could convinced you of our product. Regarding your comment about airconditon, we are happy to announce that the problems are taken care of to ensure future guest satisfaction. Furthermore we are about to install additional air-condition devises in all our Privilege Rooms. We’re looking forward to welcome you again. Best regards Anna M. Assistant Manager

Business - 19/06/2016 TripAdvisor review
« Very nice Hotel »

good location. very good food and drinks. the room was nice and big with an evenly nice bathroom . Enjoyed the breakfast buffet as well as the people in the whole hotel. Receptionist, barmen, serveants... whoever... perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torsten, thank you so much for your very positive feedback. I'm glad you liked your stay and I also want to thank you for your feedback about our staff. I already passed on your feedback to all my colleagues. Thank you again! Best regards, Anna M. Assistant Manager

Couples - 26/05/2016 TripAdvisor review
« Dusseldorf Weekend »

We often stay at the Mecure Hotel at Kelsterbach Frankfurt Airport before our flights, and sometimes over a weekend to discover the area. Staying at the Dusseldorf Mercure gave us the opportunity to compare them both. The hotel was undergoing building maintenance at the time,however this was managed correctly and did not interfere with our stay. The receptionist was very efficient and she gave us some good recommendations around the area. Being English, we do like a cup of Tea in the mornings, and missed the room facilities like Kelsterbach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, thank you for evaluating your stay at the Mercure Hotel Düsseldorf Airport. It is great to hear that you felt welcome and could experience a professional and efficient service. I'm very glad, that our building maintenece didn't interfere with your stay. After the renovation all our rooms will be equipped with tee & coffee maker facilities so will be able to enjoy a cup of Tea in the morning. The Mercure Hotel Düsseldorf Airport Team hopes to welcome you again sometime at our hotel. Best regards Anna M. Assistant Manager

Family - 30/03/2016 TripAdvisor review
« Couldn’t sleep, a group of students kept us awake »

Recently I joined the Accor Group Partner program a I thought that the hotels have the same standards. We booked this hotel and everything looked fine, only till 3 am in the morning a group of students were having a party in there room. I had to call te reception, but finally we didn’t slept after en 3 hours ride. I was really disappointed that the hotel allows this. We asked a quite room but we received a room in the middle of the hall between a group of students.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kr1st0f84, Thank you very much for reviewing your stay at our hotel. We are happy to hear that you found our hotel nice. Unfortunately, part of your stay did not live up to your satisfaction as your sleep has been interrupted by noise coming from another room. First of all, we would very much like to apologize for this inconvenience. Please be assured, that we certainly do not allow parties in our rooms especially in the middle of night. We will do everything to avoid this happening again in the future. We hope we will be welcoming you again soon. Yours sincerely Anna M.

Salvador D Friends getaway - 30/03/2016 TripAdvisor review
« very nice stay »

everything was as expected, thanks for good service and value, this is my second time at this hotel in the area of Cologne and and both were excellent. Once with family and other with friends, i fully recommend to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salvadords99, Thank you so much for your very positive feedback. I'm glad you enjoyed your stay again. It is nice to hear, that we could convinced you of our product and you visit us second time. We’re looking forward to welcome you again. Best regards, Anna M.

Family - 28/12/2015 TripAdvisor review
« staff can be more helpful »

The behavior of the staff at the restaurant can be better. we have asked for warming up the milk of our 2y daughter and one of the lady was not interested at all and another told me that she needs to check with the kitchen. It took almost an hour for them to warm the milk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to write about your stay at our hotel. We certainly appreciate the constructive points made. Rest assured, we share your observations with the relevant departments, as it is only through our guests’ feedback that the appropriate improvement can be made. Mercure Hotel Düsseldorf Airport

jponciano Couples - 03/09/2015 TripAdvisor review
« Vacations in Dusseldorf! »

Everything at the Hotel was fine and great, but the Wi-Fi is complete terrible, sometimes does not work or it is too slow and the shuttle to the airport needs to be FREE, instead of 9.00 euros per Pax

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time and your comments which are very important to us. Your team of the Mercure Hotel Dusseldorf Airport

Excursion310005 Business - 05/08/2015 TripAdvisor review
« No Internet (2nd time) »

This is the 2nd time that we staid in this hotel and this is the 2nd time that the internet did not work. When going to the desk we first get the message that it is out equipment (we have 5 devices to connect to the internet) and that we have to call the hotline. The fact is that there is a weak signal. You may connect to the router but then there is no internet (only a connection) defenitely an internal problem and as this was the 2nd timne (the first time was one year ago) there is no improvement or personal who wanted to help our situation. When we left we just got a sorry and that we had to pay for the parking. The hotel is old (60's) but has not been refusbished either. A regular IBIS or ETAP scores defenitely higher then this Mercur. The 3rd bed in the room was horrible. it was not flay (had an incline) and defenitely very old with springs that i still feel. There is a swimming pool but this is used now as a pond. so Mercur, do something about it, even this is the cheapest mercur in the area. It is stil a mercur....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to write about your stay at our hotel. We certainly appreciate the constructive points made. Rest assured, we share your observations with the relevant departments, as it is only through our guests’ feedback that the appropriate improvement can be made. Yours Sincerely

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