Hotel - Mercure Hotel Duesseldorf Airport
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Mercure Hotel

Mercure Hotel Duesseldorf Airport

Lintorfer Weg 75 
40885  RATINGEN
GERMANY

586 reviews
TripAdvisor Rating Based on 586 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Fitness centre
  • Hammam  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children  (Nearby)
  • 100% non-smoking hotel
  • DUESSELDORF
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop (Nearby)

Leisure and activities

  • Fitness centre
  • Hammam  (Nearby)
  • Outdoor playground for children  (Nearby)
  • Golf courses  (Nearby)
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30
  • Self-service catering
    • Snack & beverage machine (Paying, Nearby)
    • Drink vending machine

Business services

  • 10 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel Düsseldorf Airport you can choose between Standard Rooms with a queen-size bed or twin beds and Privilege Rooms with a queen-size bed. We recommend our Family Rooms for your family breaks.We have two rooms suitable for guests with reduced mobility. All 120 rooms have free WIFI. A child aged up to 12 years may stay in their parents' room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 120 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 33 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • DDI - Direct Dialing In
    • RJ 11 outlet
    • RJ 45 outlet
    • Drink vending machine
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 65 reviews

Our guest reviews for Mercure Hotel Duesseldorf Airport

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 586 reviews
TripAdvisor certified review
Couples - 06/03/2017
« Good for one night »

Good hotel for the break and rest beetween two flights. Hotel is located not far from the Dusseldorf airport and Dusseldorf-city. A lot of hotel's parking places, not bad lobby bar in hotel with a several sorts of local beer. You can also make a cup of tea or coffee in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olga, Thank you for your positive feedback. I'm glad you liked your stay. It’s also good to know that you obviously enjoyed your time in our cozy bar. We’re looking forward to welcome you again. Best regards Anna M. Assistant Manager

TripAdvisor certified review
Business - 19/12/2016
« Mercure Dusseldorf Airport »

There are 2 Mercure's in Ratingen. This is the one in Lintdorfer Weg. Have been staying in this one over 50 times in the last few years. The hotel has been through serious restyling over the last few years (new bathrooms, new beds, hotel has been repainted, ...) Very good price quality balance (except when there are exhibitions in the Dusseldorf area room price is very high). The is a previous Novotel building which means that all room has a intermediate space between corridor and room which give an improved sound insulation. If you ask for a room on the parking site you can easily sleep with an open window. Good breakfast offer at acceptable pricing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, Thank you very much for this amazing review! We are so happy to get such a detailed feedback from one of our regular guests. You’re right, after or last restyling we made in recent years and refurbishment of bathrooms in current year we improved seriously our product indeed. So your comments about this fact show us that we are on a good track. We will be looking forward to welcome you back soon. Best regards, Anna M. Assistant Manager

TripAdvisor certified review
Solo travel - 19/10/2016
« On the roof »

A nice and restful stay. Unfortunately an early check-in wasn't possible due to full-booking, however, I felt welcome and got a room next to the room so I could smoke outside. As a THANK you and cleaned all the buts! I also learned a lot about the ACCORS hotels policies and procedures. Looks like employees of the group are not as aware of these as employees in Germany (obviously) ;-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dawid, thank you so much for your nice feedback. I'm glad you liked your stay. I’m looking forward to welcome you again! Best regards, Anna M. Assistant Manager

TripAdvisor certified review
Business - 06/08/2016
« Excellent airport hotel in Dusseldorf »

Situated in a quiet surrounding at 5 minutes from Dusseldorf Airport, a pleasant, friendly hotel offering the excellent value for money one expects from Mercure hotels in general. Spacious rooms, excellent beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, thank you so much for your very perfect feedback. I'm glad you liked your stay and I also want to thank you for your feedback about our staff. I already passed on your feedback to all my colleagues. Thank you again! Best regards, Anna M. Assistant Manager

TripAdvisor certified review
Business - 26/07/2016
« outside the city but close to the airport »

facility and rooms are not anymore the latest greatest, but the atmosphere and the service of the stuff is excellent.swimming pool was out of order, not usable during hot summer days, air condition for rooms should be improved

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest 998j_rgw, Thank you so much for your very positive feedback. I'm glad you enjoyed your stay . It is nice to hear, that we could convinced you of our product. Regarding your comment about airconditon, we are happy to announce that the problems are taken care of to ensure future guest satisfaction. Furthermore we are about to install additional air-condition devises in all our Privilege Rooms. We’re looking forward to welcome you again. Best regards Anna M. Assistant Manager

TripAdvisor certified review
Business - 19/06/2016
« Very nice Hotel »

good location. very good food and drinks. the room was nice and big with an evenly nice bathroom . Enjoyed the breakfast buffet as well as the people in the whole hotel. Receptionist, barmen, serveants... whoever... perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Torsten, thank you so much for your very positive feedback. I'm glad you liked your stay and I also want to thank you for your feedback about our staff. I already passed on your feedback to all my colleagues. Thank you again! Best regards, Anna M. Assistant Manager

TripAdvisor certified review
Couples - 26/05/2016
« Dusseldorf Weekend »

We often stay at the Mecure Hotel at Kelsterbach Frankfurt Airport before our flights, and sometimes over a weekend to discover the area. Staying at the Dusseldorf Mercure gave us the opportunity to compare them both. The hotel was undergoing building maintenance at the time,however this was managed correctly and did not interfere with our stay. The receptionist was very efficient and she gave us some good recommendations around the area. Being English, we do like a cup of Tea in the mornings, and missed the room facilities like Kelsterbach.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, thank you for evaluating your stay at the Mercure Hotel Düsseldorf Airport. It is great to hear that you felt welcome and could experience a professional and efficient service. I'm very glad, that our building maintenece didn't interfere with your stay. After the renovation all our rooms will be equipped with tee & coffee maker facilities so will be able to enjoy a cup of Tea in the morning. The Mercure Hotel Düsseldorf Airport Team hopes to welcome you again sometime at our hotel. Best regards Anna M. Assistant Manager

TripAdvisor certified review
Family - 30/03/2016
« Couldn’t sleep, a group of students kept us awake »

Recently I joined the Accor Group Partner program a I thought that the hotels have the same standards. We booked this hotel and everything looked fine, only till 3 am in the morning a group of students were having a party in there room. I had to call te reception, but finally we didn’t slept after en 3 hours ride. I was really disappointed that the hotel allows this. We asked a quite room but we received a room in the middle of the hall between a group of students.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kr1st0f84, Thank you very much for reviewing your stay at our hotel. We are happy to hear that you found our hotel nice. Unfortunately, part of your stay did not live up to your satisfaction as your sleep has been interrupted by noise coming from another room. First of all, we would very much like to apologize for this inconvenience. Please be assured, that we certainly do not allow parties in our rooms especially in the middle of night. We will do everything to avoid this happening again in the future. We hope we will be welcoming you again soon. Yours sincerely Anna M.

TripAdvisor certified review
salvadords99 Friends getaway - 30/03/2016
« very nice stay »

everything was as expected, thanks for good service and value, this is my second time at this hotel in the area of Cologne and and both were excellent. Once with family and other with friends, i fully recommend to stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salvadords99, Thank you so much for your very positive feedback. I'm glad you enjoyed your stay again. It is nice to hear, that we could convinced you of our product and you visit us second time. We’re looking forward to welcome you again. Best regards, Anna M.

TripAdvisor certified review
Family - 28/12/2015
« staff can be more helpful »

The behavior of the staff at the restaurant can be better. we have asked for warming up the milk of our 2y daughter and one of the lady was not interested at all and another told me that she needs to check with the kitchen. It took almost an hour for them to warm the milk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to write about your stay at our hotel. We certainly appreciate the constructive points made. Rest assured, we share your observations with the relevant departments, as it is only through our guests’ feedback that the appropriate improvement can be made. Mercure Hotel Düsseldorf Airport

TripAdvisor certified review
jponciano Couples - 03/09/2015
« Vacations in Dusseldorf! »

Everything at the Hotel was fine and great, but the Wi-Fi is complete terrible, sometimes does not work or it is too slow and the shuttle to the airport needs to be FREE, instead of 9.00 euros per Pax

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time and your comments which are very important to us. Your team of the Mercure Hotel Dusseldorf Airport

TripAdvisor certified review
Anonymous Business - 05/08/2015
« No Internet (2nd time) »

This is the 2nd time that we staid in this hotel and this is the 2nd time that the internet did not work. When going to the desk we first get the message that it is out equipment (we have 5 devices to connect to the internet) and that we have to call the hotline. The fact is that there is a weak signal. You may connect to the router but then there is no internet (only a connection) defenitely an internal problem and as this was the 2nd timne (the first time was one year ago) there is no improvement or personal who wanted to help our situation. When we left we just got a sorry and that we had to pay for the parking. The hotel is old (60's) but has not been refusbished either. A regular IBIS or ETAP scores defenitely higher then this Mercur. The 3rd bed in the room was horrible. it was not flay (had an incline) and defenitely very old with springs that i still feel. There is a swimming pool but this is used now as a pond. so Mercur, do something about it, even this is the cheapest mercur in the area. It is stil a mercur....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking the time to write about your stay at our hotel. We certainly appreciate the constructive points made. Rest assured, we share your observations with the relevant departments, as it is only through our guests’ feedback that the appropriate improvement can be made. Yours Sincerely

TripAdvisor certified review
Tash1979 Solo travel - 23/07/2015
« Night in Mercure Duesseldorf Airport »

Good location when travel with car. Good parking facilities ( 4€/ night) Big and clean Room. Good value for money. I didn't found air condition from room that might be needed if temperature is very high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your positive feedback in relation to your recent stay with us. Mercure Hotel Düsseldorf Airport

TripAdvisor certified review
Attila B Family - 21/05/2015
« Well renovated hotel in great area »

Well renovated hotel near to the airport, but not noise. Rooms are very clean. The crew very friendly and the breakfast is top, just the elevator too small. The parking is free, gated and they have shuttle to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks a lot for your time you spent in rating our services and your positive Feedback. We would be pleased to welcome you again during your next stay in our region. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

TripAdvisor certified review
beverley61 Couples - 22/04/2015
« good for essen classic car show »

was a great place to stop when visiting essen classic car show did not have to go through essen as was only 9 miles down the road the food was very good and the rooms very clean and comfortable staff were helpful with maps and directions Real supermarket on way to motorway so could purchase drinks etc

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks a lot for your time you spent in rating our services and your positive Feedback. We would be pleased to welcome you again during your next stay in our region. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

TripAdvisor certified review
Christopher A Business - 18/01/2015
« a very long way from the airport »

I indicated on my reservation my flight arrival time hoping that this would somehow activate the shuttle bus service at least to be expecting me.... but of course that did not happen and I had to call the shuttle bus service when I arrived and then wait half an hour for the shuttle bus to arrive and pick me up. Since the hotel is so far away from the airport I think it is essential to improve this service ... in order to call it an "airport" hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking your time to share your experiences with us. We are very sorry that you lost your valuable time in ordering and waiting for our shuttle bus. Please allow us to explain you the reason for this shuttle service procedure. For the sake of convenience our guest are requested to order the shuttle to our hotel at the Europcar front desk. This procedure means no additional cost, such as calling cost, for our guests. Furthermore the Europcar is considered as the meeting point and can be easily find. In the recent years we have tried many different ways to provide the best service, but none of them worked out properly. For example: our guests were requested to call the shuttle driver directly after getting luggage. But most of the guests called our driver straight after landing, which means 40-50 minutes waiting for the driver. Furthermore we get a lot of complaints regarding the calling costs. Finally more and more guests demanded a front desk directly in the airport. Based on this and other incidents we started the cooperation with Europcar and the way we doing it currently works regularly very well. We hope we could make you understand the way we organized our shuttle service.

TripAdvisor certified review
HamburgAround Family - 08/10/2014
« Hotel lacks features and needs improvement »

The receptionist was very friendly and the rooms was prepared. The room itself is dated. The flooring in the bathroom was coming up and the tap/drain and faucet looks very worn. In the room there were no glasses provided and no waterheater or coffee mugs. Also the furnishing is dated and needs upkeep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks a lot for your time you spent in rating our services and your comments. We are sorry for the rooms. We will renovate our bathrooms in the further, we also offer Business rooms with mini bar, coffee & tea facilities. Please let us know next time if you prefer this room category. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

TripAdvisor certified review
Friends getaway - 07/09/2014
« Mercure Duesseldorf Airport »

I was there for one night only but I can recommend it for everybody. THe rooms, service and employees were OK. Provided breakfast and service within breakfast were very good. I was satisfied with staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks a lot for your time you spent in rating our services and your positive Feedback. We would be pleased to welcome you again during your next stay in our region. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

TripAdvisor certified review
Max9002014 Couples - 23/08/2014
« could be better »

The staff couldn't have been more helpful if they had tried they were brilliant 10\10 The room wasn't fully up to scratch seemed very dull and drab The bathroom was very small and neither the bath or sink plugs would seal properly meaning water was escaping and the shower (in Bath) Was very small area 6/10 Would i use again only if i had to..... overall 7/10

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thanks a lot for your time you spent in rating our services and your comments. We are terrible sorry regarding the service. We immediately have taken all the necessary steps, including training of our staff, to ensure our guests a 4 stars service quality. Dear Guest, we are very sorry for inconvenience. Thank you again for your time and open criticism. Your Mercure Dusseldorf Airport Team

TripAdvisor certified review
John D Couples - 17/08/2014
« Airport excursion »

Well I have stayed at other hotels in the area of the Dusseldorf airport and since i am a card carrying accor club member I wanted to give the mercure a try. At first look the price was competitive. double room some 48 Euros. However, after you tack on the parking airport transfers, Which the hotel staff forgot to mention in a phone conversation prior to booking or during our check in. We had to quickly scramble at 5 in the morning before the shuttle to pay the remaining 68 euros that was owed. Not very convenient as on our return you have to go to the Europa car office to order the shuttle to the hotel but that means you have to wait in line for the 1 customer service agent to call the shuttle which then has to arrive. This in it self is a 1 hour wait so not very convenient. Other hotel services are far more prompt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for taking your time to share your experiences with us. We are very sorry that you lost your valuable time in ordering and waiting for our shuttle bus. Please allow us to explain you the reason for this shuttle service procedure. For the sake of convenience our guest are requested to order the shuttle to our hotel at the Europcar front desk. This procedure means no additional cost, such as calling cost, for our guests. Furthermore the Europcar is considered as the meeting point and can be easily find. In the recent years we have tried many different ways to provide the best service, but none of them worked out properly. For example: our guests were requested to call the shuttle driver directly after getting luggage. But most of the guests called our driver straight after landing, which means 40-50 minutes waiting for the driver. Furthermore we get a lot of complaints regarding the calling costs. Finally more and more guests demanded a front desk directly in the airport. Based on this and other incidents we started the cooperation with Europcar and the way we doing it currently works regularly very well. We hope we could make you understand the way we organized our shuttle service. With best regards from Ratingen. Your team of the Mercure Düsseldorf Airport

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