Mercure Hotel Berlin City West 4 stars

TripAdvisor rating 4.0/5 598 reviews
Mercure Hotel Berlin City West
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Hotel extras

  • 119 comfortable rooms

  • 8 modern meeting and event rooms

  • Cozy regional restaurant

  • Beautiful quiet terrace with outdoor pool

  • Optimal connection to public transport, Tegel Airport and the motorway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre (Nearby)
  • Well-being
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629
berlin
germany

Tel: +493038030

Fax: (+49)30/3819403

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    BERLIN SCHONEFELD At 40km / 24.86 miles

  • By plane

    BERLIN TEGEL At 3km / 1.88 miles

  • By train

    OSTBAHNHOF At 15km / 9.32 miles

  • By train

    SPANDAU At 5km / 3.11 miles

  • By train

    ZOOLOGISCHER GARTEN At 7km / 4.38 miles

GPS :52.536032, 13.273297

Our accommodations

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with you in a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

Junior Suite with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • Business Desk

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Business Desk

Standard room with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Business Desk

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Business Desk

Our restaurants and bars

WEINLOUNGE

Type of cuisine: Regional

The modern Weinlounge restaurant, which seats 40 people, is air-conditioned and open daily from 12 noon until 10.30pm. The restaurant serves regional specialties, which you can enjoy our on the terrace in summer.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEINLOUNGE BAR

Photo non contractuelle / Strictly non binding

The "Weinlounge Bar" is the ideal place to relax with a fine wine after a hard day. The bar is open every day from midday to midnight and has a sunny terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 330

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,235 reviews

tripadvisor

TripAdvisor Rating 4.0/5

598 reviews

Generally average experience

Customer review rating 4.3/5

Christian H. Friends - 18/09/2019 AccorHotels review

This hotel is situated in a good location close to the underground station. Parking is challenging although there is street parking available. The hotel does not have its own car park although it is advertised that ample parking is available. I booked a Junior Suite each for myself and my two travel companions. The cleanliness was good but the level of facilities was not exceptional. Although the booking was in my name the hotel has now processed the entire booking under a mis spelled version of one of my guests names which is frankly insulting and unacceptable. The hotel restaurant was closed without warning and we were forced to eat in the bar. Although a full menu was available it was not very relaxed. Breakfast was a poor selection given the price charged. Overall this was an average experience and I did not feel at all valued as a customer.

Dear Christian! First of all, I would like to thank you for the visit and your rating! I am extremely sorry that you had such complications regarding your bill. For this I will immediately consult with my team at the reception. The restaurant was not closed in the evening, we had a large meeting in the breakfast area had dinner. The space in front of the bar (our restaurant Weinlounge) would not have been enough for the number of people. Despite the events, I hope once again to welcome you to the Mercure Hotel Berlin City West in order to be able to fully convince you of our quality. Best regards, Stefanie Bobon - General Manager

Nice

Customer review rating 4.3/5

Kalle Business - 10/09/2019 AccorHotels review

Location was perfect! Close to Messe Berlin...clean room an nice people

Dear Karl-Henrik Soderlund, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

will come again only if I have to stay in that specific area of Berlin

Customer review rating 4.3/5

Zeljko Business - 06/09/2019 AccorHotels review

fiendly stuff. clean place. not really a 4* hotel, too expensive for the value.

Dragi gost, hvala na ocjeni. Što se tiče vaše napomene o kupaonici, već sam obavijestio kućnog tehničara. Radujemo se što ćemo vas uskoro dočekati! Srdačan pozdrav, Stefanie Bobon - generalna direktorica

Hotel was too hot to handke

Customer review rating 4.3/5

Christina W. Couples - 05/09/2019 AccorHotels review

We specifically chose this hotel because of its proximity to the airport AND because it had air conditioning. My husband and I were both suffering from sickness and the heat of Berlin during our visit was too much. We checked in and went to our room, only to find it was sweltering. Turned on the AC at a very low temp and went out for dinner, assuming the room would cool off while we were gone. It didn’t. Made a call to reception and were moved to another room, which we appreciated. Unfortunately, it was only marginally cooler. I ended up sleeping on the couch, under the anemic AC vent. At the price we were paying, I shouldn’t have to resort to sleeping on a couch. The hotel seriously needs to look at its heating/cooling system. We were very disappointed in our stay overall. Aside from the front desk staff - a woman - who moved us to a new room, we found the rest of the staff to be less than helpful and somewhat rude. Not what we expected from a Mercury hotel, at all.

Dear Christine, thank you for rating to your stay with us. I apologize for your negative experiences. I will contact the house technician immediately. Nevertheless, we hope to see you next time at the Mercure Hotel Berlin City West. Sincerely, Stefanie Bobon - General Manager

Good

Customer review rating 4.3/5

K Families - 22/08/2019 AccorHotels review

Last night before flying home so convenient to airport

Dear Kathleen, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Very good hotel

Customer review rating 4.3/5

Jeffrey E. Couples - 13/08/2019 AccorHotels review

Excellent value. Great room at a decent price. Excellent breakfast buffet.

Dear Jeffrey, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Good

Customer review rating 4.3/5

Anonymous Families - 06/08/2019 AccorHotels review

Breakfast great. Internet terrible. Could not connect in room.

Dear Darren L., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Good stay

Customer review rating 4.3/5

Mt Business - 01/08/2019 AccorHotels review

Room is clean and quiet. Breakfast is good. Shower sprayed water on the floor. Bed is hard and there is no top sheet. Room was too warm and turning thermostat down did not help.

Dear Mr. t., Thank you for your review and your comments. I will pass these on to our house technician. We are looking forward to your next visit. Sincerely, Stefanie Bobon - General Manager

clean, good breakfast, good service for apple, lemon water for guest

Customer review rating 4.3/5

Defeng M. Business - 21/07/2019 AccorHotels review

comfortable, very satisfied

Dear Defeng M., thank you for your great review and your words of praise. I will gladly pass these on to my team. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Very comfortable and close to the airport

Customer review rating 4.3/5

David F. Families - 19/07/2019 AccorHotels review

Beds were very comfortable! Hotel was very close to Tegel airport which was very convenient as we had to catch an early flight. Staff were very friendly and helpful, provided directions to closest gas station and where it was best to park.

Dear David F., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Great

Customer review rating 4.3/5

Sonia Business - 26/06/2019 AccorHotels review

My experience was very positive. The service was very good and helpful. Room was clean and covered my expectations.

Dear Sonia, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Homely

Customer review rating 4.3/5

Sara Business - 15/06/2019 AccorHotels review

I felt welcomed and it was a good temporary home

Dear Sara Lay Chin K., thank you very much for the evaluation of your stay. We look forward to welcoming you back soon. Until then, Stefanie Bobon - General Manager

Excellent Mercure team!

Customer review rating 4.3/5

Lilly S. Couples - 11/06/2019 AccorHotels review

We had a very good experience during the 4 days of our stay here due to the professionality of the Mercure team and the hotel facilities. Unfortunately the site from where we book the hotel from made a mistake, but the Mercure hotel staff repair it the best they could and went the extra mail to make it right. I definitely will go back next time I am in Berlin. Good rooms, good breakfast, quality in the restaurant, free parking, quiet, good service, friendly and pfrofessional staff.

Dear Quiroz de S., many thanks for your great review and your words of praise. We are really happy that everything is to your satisfaction. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Satisfactory

Customer review rating 4.3/5

Anonymous Business - 10/06/2019 AccorHotels review

Hotel stay was satisfactory with a few issues that were sorted out.

Dear Martin R., w thank you for the evaluation of your stay and look forward to welcoming you back soon! Best regards, Stefanie Bobon - General Manager

Standard

Customer review rating 4.3/5

Anonymous Friends - 03/06/2019 AccorHotels review

We had problems with the food and a day later the wine ran out - in a wine lounge!!!! The rooms are standard. The shower and toilet could have a make over!

Sehr geehrte Familie W., wir bedauern zutiefst, dass die erbrachten Serviceleistungen nicht zufriedenstellend waren. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir danken Ihnen sehr, dass Sie uns vor Ort direkt angesprochen haben. Somit hatten wir die Möglichkeit, sofort zu reagieren. Wir danken Ihnen nochmals herzlich und freuen uns Sie demnächst wieder als unsere Gäste begrüßen zu dürfen. Viele Grüße aus Berlin, Stefanie Bobon - General Manager

business trip

Customer review rating 4.3/5

Uf Business - 31/05/2019 AccorHotels review

sehr gut

Sehr geehrter Herr F., wir danken Ihnen herzlich für Ihre tolle Bewertung und freuen uns auf Ihren nächsten Besuch! Bis dahin, Stefanie Bobon - General Manager

The staff members were very pleasant and made me feel very welcome.

Customer review rating 4.3/5

Robert Business - 24/05/2019 AccorHotels review

The hotel was very pleasant, I felt welcome, and I was pleased with the room. The hotel restaurant was very convenient and the food was excellent! A special thank you to Frau Haas who did an excellent job of checking me in and making me feel welcome at this nice hotel--very professional & excellent customer service!

Dear Robert A., Thank you very much for your great review. I will gladly pass on your warm words to my team. Until next time at the Mercure Hotel Berlin City West. Best regards, Stefanie Bobon - General

FRIENDLY STAFF

Customer review rating 4.3/5

Alexander K. Families - 13/05/2019 AccorHotels review

There was a lack of shops and restaurants around the hotel. The Underground station was very close so it was easy to travel to other parts of the City. We had dinner in the hotel on four occasions and were very satisfied with the quality of food, service and cost. All of the staff were friendly and efficient, especially Stefan in the restaurant and the Dutch lady in Reception. Would have preferred to drink out of a china type cup/mug instead of a paper one in the room.

Dear Alexander K., thank you very much for your great review! We are very happy that you were 100% satisfied with your stay. Your words of praise, I will gladly pass on to my team! We look forward to welcoming you soon at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General

Check out: Defects were listed. These are well-known and fairly often occur.

Customer review rating 4.3/5

Anonymous Business - 01/04/2019 AccorHotels review

It seems so: These defects are well-known and fairly often occur.

Dear Jan , Thank you for your visit and your rating. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon General Manager

Great Spot in Berlin

Customer review rating 4.3/5

Monica Business - 13/03/2019 AccorHotels review

Although this hotel is located in a sleepier area of Berlin, it is located right next to a metro station, making citywide access a snap. Plus the rooms are quite spacious by German standards. That, combined with the great service and the affordable (and delicious) meals in the hotel restaurant, make this a great choice for business and leisure travelers to Berlin.

Dear Monica, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager
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