Mercure Hotel Berlin City West 4 stars

TripAdvisor rating 4.0/5 586 reviews
Mercure Hotel Berlin City West
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Hotel extras

  • 119 comfortable rooms

  • 8 modern meeting and event rooms

  • Cozy regional restaurant

  • Beautiful quiet terrace with outdoor pool

  • Optimal connection to public transport, Tegel Airport and the motorway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Well-being
  • Outdoor tennis court (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629
berlin
germany

Tel: +493038030

Fax: (+49)30/3819403

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    BERLIN SCHONEFELD At 40km / 24.86 miles

  • By plane

    BERLIN TEGEL At 3km / 1.88 miles

  • By train

    OSTBAHNHOF At 15km / 9.32 miles

  • By train

    SPANDAU At 5km / 3.11 miles

  • By train

    ZOOLOGISCHER GARTEN At 7km / 4.38 miles

GPS :52.536032, 13.273297

Our accommodations

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with you in a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

Junior Suite with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 29
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 queen-size bed

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard room with 1 queen-size bed and sofa

  • Max. number of persons: 3
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 16
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

WEINLOUNGE

Type of cuisine: Regional

The modern Weinlounge restaurant, which seats 40 people, is air-conditioned and open daily from 12 noon until 10.30pm. The restaurant serves regional specialties, which you can enjoy our on the terrace in summer.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEINLOUNGE BAR

Photo non contractuelle / Strictly non binding

The "Weinlounge Bar" is the ideal place to relax with a fine wine after a hard day. The bar is open every day from midday to midnight and has a sunny terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 330

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more

Our guest reviews for
Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,155 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

586 reviews

Very good hotel

Customer review rating 4.3/5

Jeffrey E. Couples - 13/08/2019 AccorHotels review

Excellent value. Great room at a decent price. Excellent breakfast buffet.

Dear Jeffrey, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Good

Customer review rating 4.3/5

Anonymous Families - 06/08/2019 AccorHotels review

Breakfast great. Internet terrible. Could not connect in room.

Dear Darren L., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Good stay

Customer review rating 4.3/5

Mt Business - 01/08/2019 AccorHotels review

Room is clean and quiet. Breakfast is good. Shower sprayed water on the floor. Bed is hard and there is no top sheet. Room was too warm and turning thermostat down did not help.

Dear Mr. t., Thank you for your review and your comments. I will pass these on to our house technician. We are looking forward to your next visit. Sincerely, Stefanie Bobon - General Manager

clean, good breakfast, good service for apple, lemon water for guest

Customer review rating 4.3/5

Defeng M. Business - 21/07/2019 AccorHotels review

comfortable, very satisfied

Dear Defeng M., thank you for your great review and your words of praise. I will gladly pass these on to my team. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Very comfortable and close to the airport

Customer review rating 4.3/5

David F. Families - 19/07/2019 AccorHotels review

Beds were very comfortable! Hotel was very close to Tegel airport which was very convenient as we had to catch an early flight. Staff were very friendly and helpful, provided directions to closest gas station and where it was best to park.

Dear David F., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Great

Customer review rating 4.3/5

Sonia Business - 26/06/2019 AccorHotels review

My experience was very positive. The service was very good and helpful. Room was clean and covered my expectations.

Dear Sonia, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon - General Manager

Homely

Customer review rating 4.3/5

Sara Business - 15/06/2019 AccorHotels review

I felt welcomed and it was a good temporary home

Dear Sara Lay Chin K., thank you very much for the evaluation of your stay. We look forward to welcoming you back soon. Until then, Stefanie Bobon - General Manager

Excellent Mercure team!

Customer review rating 4.3/5

Lilly S. Couples - 11/06/2019 AccorHotels review

We had a very good experience during the 4 days of our stay here due to the professionality of the Mercure team and the hotel facilities. Unfortunately the site from where we book the hotel from made a mistake, but the Mercure hotel staff repair it the best they could and went the extra mail to make it right. I definitely will go back next time I am in Berlin. Good rooms, good breakfast, quality in the restaurant, free parking, quiet, good service, friendly and pfrofessional staff.

Dear Quiroz de S., many thanks for your great review and your words of praise. We are really happy that everything is to your satisfaction. Until next time at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General Manager

Satisfactory

Customer review rating 4.3/5

Anonymous Business - 10/06/2019 AccorHotels review

Hotel stay was satisfactory with a few issues that were sorted out.

Dear Martin R., w thank you for the evaluation of your stay and look forward to welcoming you back soon! Best regards, Stefanie Bobon - General Manager

Standard

Customer review rating 4.3/5

Anonymous Friends - 03/06/2019 AccorHotels review

We had problems with the food and a day later the wine ran out - in a wine lounge!!!! The rooms are standard. The shower and toilet could have a make over!

Sehr geehrte Familie W., wir bedauern zutiefst, dass die erbrachten Serviceleistungen nicht zufriedenstellend waren. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir danken Ihnen sehr, dass Sie uns vor Ort direkt angesprochen haben. Somit hatten wir die Möglichkeit, sofort zu reagieren. Wir danken Ihnen nochmals herzlich und freuen uns Sie demnächst wieder als unsere Gäste begrüßen zu dürfen. Viele Grüße aus Berlin, Stefanie Bobon - General Manager

business trip

Customer review rating 4.3/5

Uf Business - 31/05/2019 AccorHotels review

sehr gut

Sehr geehrter Herr F., wir danken Ihnen herzlich für Ihre tolle Bewertung und freuen uns auf Ihren nächsten Besuch! Bis dahin, Stefanie Bobon - General Manager

The staff members were very pleasant and made me feel very welcome.

Customer review rating 4.3/5

Robert Business - 24/05/2019 AccorHotels review

The hotel was very pleasant, I felt welcome, and I was pleased with the room. The hotel restaurant was very convenient and the food was excellent! A special thank you to Frau Haas who did an excellent job of checking me in and making me feel welcome at this nice hotel--very professional & excellent customer service!

Dear Robert A., Thank you very much for your great review. I will gladly pass on your warm words to my team. Until next time at the Mercure Hotel Berlin City West. Best regards, Stefanie Bobon - General

FRIENDLY STAFF

Customer review rating 4.3/5

Alexander K. Families - 13/05/2019 AccorHotels review

There was a lack of shops and restaurants around the hotel. The Underground station was very close so it was easy to travel to other parts of the City. We had dinner in the hotel on four occasions and were very satisfied with the quality of food, service and cost. All of the staff were friendly and efficient, especially Stefan in the restaurant and the Dutch lady in Reception. Would have preferred to drink out of a china type cup/mug instead of a paper one in the room.

Dear Alexander K., thank you very much for your great review! We are very happy that you were 100% satisfied with your stay. Your words of praise, I will gladly pass on to my team! We look forward to welcoming you soon at the Mercure Hotel Berlin City West! Best regards, Stefanie Bobon - General

Check out: Defects were listed. These are well-known and fairly often occur.

Customer review rating 4.3/5

Anonymous Business - 01/04/2019 AccorHotels review

It seems so: These defects are well-known and fairly often occur.

Dear Jan , Thank you for your visit and your rating. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon General Manager

Great Spot in Berlin

Customer review rating 4.3/5

Monica Business - 13/03/2019 AccorHotels review

Although this hotel is located in a sleepier area of Berlin, it is located right next to a metro station, making citywide access a snap. Plus the rooms are quite spacious by German standards. That, combined with the great service and the affordable (and delicious) meals in the hotel restaurant, make this a great choice for business and leisure travelers to Berlin.

Dear Monica, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager

Not a charming place, close to the airport and good value.

TripAdvisor rating 4.0/5

WooStockholm Friends getaway - 07/03/2019 TripAdvisor review

The hotel is located close to the airport, very good when having an early flight. It is not a very charming place directly, our room was functional,it was proper. bed was averagely good. We found that staff were helpful. It is a good value.

Dear WooStockholm, thank you for your rating. I would like to pass on the positive feedback to our employees. Best regards Stefanie Bobon - General Manager.

Not very charming place to stay as a visitor, but good access to TEGEL airport.

Customer review rating 4.3/5

Sillapachai K. Friends - 05/03/2019 AccorHotels review

I did not have high expectation on this stay because it was just a short stay before heading to TEGEL airport the day after. Room, is was clean and functional. The bed was good enough for a short stay. It is visible that this hotel is in need of renovation. Staff were helpful and polite. Otherwise this hotel was good if I would need to take an early flight.

Dear Sillapachai, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. We look forward to see you again and thanks a lot for your visit. Sincerely, Stefanie Bobon General Manager

OK - and that's it

TripAdvisor rating 4.0/5

EkoAneta Business - 23/01/2019 TripAdvisor review

There is no wardrobe in the room. No Polish language tv channel, although there are many Polish guests in Berlin. In the dining room the seats (not chairs) destroyed, rubbed, nastily stitched with thick threads, like in a subordinate bar in the suburbs. Very nice and professional service, the hotel clean, but the standard certainly differs from that which should be assured in a 4-star hotel. Location perfect for those who came for fairs.

Dear Aneta, thank you for your stay and taking the time to rate our hotel. We are very sorry that you have not been satisfied on your visit. Your comments are very important for us to offer our guests a perfect service at all times. I have talked to the departements concerned so they can improve those service areas. We look forward to see you again. Best regards Stefanie Bobon General Manager

Not four stars

Customer review rating 4.3/5

Aneta Business - 20/01/2019 AccorHotels review

Accommodation is ok, but nothing more. No wardrobe, relatively small bathroom. Glass door to the bathroom are not working properly in room 407. And the other person in the room has to listen to all the sounds from bathroom because of this door. Seats in place with breakfast are old and cracked and stitched with thick threads. In our opinion it is not a standard for four stars. Very nice and helpful reception staff and other people. Would be nice to have some polish channel in tv, at least Tv Polonia. There is a lot of Polish guests in Berlin.

Dear Aneta, We very much appreciate your comments and thank you for your stay with us. We already checked the door and now everything is fine again. We are already planning to change the seats in the restaurant as we know about the problem. Thank you again for sharing your experience, and we hope your next visit will be more satisfied. Sincerely, Stefanie Bobon General Manager

clean and comfortable room

Customer review rating 4.3/5

Yann B. Business - 19/01/2019 AccorHotels review

However breakfast was disappointing And the welcome drink should be be limited to a bottle of water. This is not a welcome drink.

Dear Yann, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. We are very sorry that the breakfast was disappointing for you. We thank you for your comment. The "Welcome Drink" is only for Siemens guests as it is a contracted service and it contains a bottle of mineral water. We look forward to see you next time. Sincerely, Stefanie Bobon General Manager
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