Hotel - Mercure Hotel Berlin City West
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City West

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4.0/5 513 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 15  EUR
  • Swimming pool
    • Indoor heated pool (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pet allowed 15  EUR
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool
  • Solarium  (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 12 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with youin a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West (surcharge of EUR 15 per night).

  • 119 rooms
  • 107 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Crib on request
    • Satellite/cable colour TV
    • Automatic temperature control
    • RJ 11 outlet
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 594 reviews

Our guest reviews for Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 513 reviews
AccorHotels certified review
Sd Business - 04/10/2017
« always a nice stay - service always very friendly even so booking.com created confusion »

I had some admin issues with my booking via booking.com this time - was very unhappy, but the receptionist (as usual very friendly) helped me nicely to overcome this. Rest as usual: small but nice room, quiet and good breakfast.

AccorHotels certified review
Bertug D. Business - 11/09/2017
« poor wifi and bad housekeeping, nice staff »

poor wifi and bad housekeeping, nice staff

AccorHotels certified review
Brendan Business - 30/07/2017
« Satisfied »

Very accommodating and polite

AccorHotels certified review
Anonymous Business - 13/06/2017
« Good breakfast, good service »

Improvements: - Supply real cups instead of paper cups in the rooms for the coffee - Offer a free bottle of water as a welcome present - Use more expensive toilet paper

AccorHotels certified review
L. Business - 01/06/2017
« Clean and strategically located »

Room was clean and very close to subway station. Variety for the breakfast could be better though.

AccorHotels certified review
Mark N. Business - 27/05/2017

the stay in was very satisfactory, the rooms were cleaned well and the cleaners are very attentive. The front desk is very helpful and the restaurant staff are very warm and communicate well. The laundry service however is very bad, laundry sent on Friday morning should be cleaned by latest Monday afternoon.

AccorHotels certified review
Anonymous Business - 19/05/2017
« Laboratory manager »

The service was excellent.

AccorHotels certified review
Anonymous Business - 18/05/2017
« Hotel needs renovation »

Staff friendly but hotel poor

AccorHotels certified review
Dh L. Business - 17/05/2017
« Blend »

Room is pretty basic, but bed is small. Breakfast menu and food categories stay the same over a period of 10 days! Should make some regular changes or choices, don't expect guest like to eat same thing everyday. Counter staffs are fine but after staying more than a week and request for a late check out (5 or 6pm) due to late flight schedule was denied, I cannot believe that the hotel cannot accommodate such a request for reason that incoming guests are full and that maids leave by 2 or 3 pm?

AccorHotels certified review
Hanne K. Business - 15/05/2017
« Very nice room and friendly staff »

Nice room. Very friendly staff. Well assorted breakfast

AccorHotels certified review
Anonymous Business - 29/03/2017

Would not stay again as the room offered was very small and even drinking water was not there

AccorHotels certified review
Anonymous Business - 27/03/2017

I was happy to stay in your hotel, I haven't seen any bad things, maybe only few things that can be improved.

AccorHotels certified review
Anonymous Business - 09/03/2017

you got nice stuff, breakfast are also ok, its clean but hotel itself needs renovation (interior) - not worth such a money.

AccorHotels certified review
Anonymous Business - 13/02/2017

I was upgraded on request to a larger room which makes up for the areas the hotel can be improved. So the experience over-all was good. Not over the moon, but good. The main reason is that the hotel bathrooms are getting really, really tired. The old plastic shower curtain idea is really old and getting into and standing in a plastic bath is not great. A nice open glass shower would be a huge improvement. Secondly, if the pool can be covered with a structure and heated, it will put my rating of pool plus shower improvement at a very high level and will then be value for money.

AccorHotels certified review
Anonymous Business - 27/12/2016

The stay was very good, room was clean and warm, surrounding is slient, I spent some great time in Berlin.

AccorHotels certified review
Anonymous Couples - 01/12/2016

super mooi hotel

AccorHotels certified review
Anonymous Business - 07/10/2016

warm welcome, people know me by name - this is highly appreciated, fast check in, always getting the room towards the back as requested. Happy with the service and customer experience. In the room: seems that cost savings continue ... this is not a pleasant experience especially as it's about small items.

AccorHotels certified review
Anonymous Business - 27/06/2016

In general, I stay with Mercure and the Accor Group extensively. This time I was less happy... I had a great room (thank you, it was 224 in Berlin West Mercure). However, the coffee machine was pathetic, it dribbled only about a teaspoon of coffee, even by selecting the large cup and doing TWO satchels. I then rung reception and complained and it was promised that it will be fixed. An hour later I was desperate and ordered coffee to be delivered by room service, as no one came to fix the machine. I also ordered sandwiches with the coffee. Then, 30 minutes LATER, only my sandwiches arrived!!! NO COFFEE. The young lady apologised, checked my machine, and then went to get my coffee. Then I came back a week later (second stay) and I was given the room 124. This coffee machine was about the same, it dribbled probably two teaspoons of coffee, still did not work. Please get rid (remove) these machines and provide a kettle and instant coffee, these machines are pathetically poorly made. Delivery at breakfast of eggs took AGES. Up to easily 20 minutes wait, even if the staff is not busy - this is too long!!!

AccorHotels certified review
Anonymous Couples - 26/06/2016

Staff extremely helpful. Stains in the carpet, mattress felt plastic like, very unpleasant synthetic. Could have been solved by another layer over the mattress. On the ceiling annoying light at night time

AccorHotels certified review
Anonymous Business - 22/06/2016

The negative point was about breakfast reduced sort of thing compared to former years.

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