Mercure Hotel Berlin City West 4 stars

TripAdvisor rating 4.0/5 573 reviews
Mercure Hotel Berlin City West
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Hotel extras

  • 119 comfortable rooms

  • 8 modern meeting and event rooms

  • Cozy regional restaurant

  • Beautiful quiet terrace with outdoor pool

  • Optimal connection to public transport, Tegel Airport and the motorway

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Currency exchange
  • Porter
Leisure and activities
  • Swimming pool
  • Well-being
  • Outdoor tennis court Nearby
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel Berlin City West

Ohmstrasse 4-6
13629
berlin
germany

Tel: +493038030

Fax: (+49)30/3819403

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    BERLIN SCHONEFELD At 40km / 24.86 miles

  • By plane

    BERLIN TEGEL At 3km / 1.88 miles

  • By train

    OSTBAHNHOF At 15km / 9.32 miles

  • By train

    SPANDAU At 5km / 3.11 miles

  • By train

    ZOOLOGISCHER GARTEN At 7km / 4.38 miles

GPS :52.536032, 13.273297

Our accommodations

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with you in a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

Junior Suite with 1 queen-size bed

  • Max. number of persons: x2
  • Area: From 29
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 queen-size bed

  • Max. number of persons: x2
  • Area: From 21
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard room with 1 queen-size bed and sofa

  • Max. number of persons: x3
  • Area: From 21
  • Views: Pool side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 2 single beds

  • Max. number of persons: x2
  • Area: From 21
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 single bed

  • Max. number of persons: x1
  • Area: From 16
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

WEINLOUNGE

Type of cuisine: Regional

The modern Weinlounge restaurant, which seats 40 people, is air-conditioned and open daily from 12 noon until 10.30pm. The restaurant serves regional specialties, which you can enjoy our on the terrace in summer.

Lunch

11:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WEINLOUNGE BAR

Photo non contractuelle / Strictly non binding

The "Weinlounge Bar" is the ideal place to relax with a fine wine after a hard day. The bar is open every day from midday to midnight and has a sunny terrace.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 330 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 200 people

Find out more
Mercure Hotel Berlin City West Meeting Room

Our guest reviews for
Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

979 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

573 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Check out: Defects were listed. These are well-known and fairly often occur.

Customer review rating 4.3/5

Anonymous Business - 01/04/2019 AccorHotels certified review

It seems so: These defects are well-known and fairly often occur.

Dear Jan , Thank you for your visit and your rating. I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon General Manager

Great Spot in Berlin

Customer review rating 4.3/5

Monica Business - 13/03/2019 AccorHotels certified review

Although this hotel is located in a sleepier area of Berlin, it is located right next to a metro station, making citywide access a snap. Plus the rooms are quite spacious by German standards. That, combined with the great service and the affordable (and delicious) meals in the hotel restaurant, make this a great choice for business and leisure travelers to Berlin.

Dear Monica, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager

Not a charming place, close to the airport and good value.

TripAdvisor rating 4.0/5

WooStockholm Friends getaway - 07/03/2019 TripAdvisor review

The hotel is located close to the airport, very good when having an early flight. It is not a very charming place directly, our room was functional,it was proper. bed was averagely good. We found that staff were helpful. It is a good value.

Dear WooStockholm, thank you for your rating. I would like to pass on the positive feedback to our employees. Best regards Stefanie Bobon - General Manager.

Not very charming place to stay as a visitor, but good access to TEGEL airport.

Customer review rating 4.3/5

Sillapachai K. Friends - 05/03/2019 AccorHotels certified review

I did not have high expectation on this stay because it was just a short stay before heading to TEGEL airport the day after. Room, is was clean and functional. The bed was good enough for a short stay. It is visible that this hotel is in need of renovation. Staff were helpful and polite. Otherwise this hotel was good if I would need to take an early flight.

Dear Sillapachai, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. We look forward to see you again and thanks a lot for your visit. Sincerely, Stefanie Bobon General Manager

OK - and that's it

TripAdvisor rating 4.0/5

EkoAneta Business - 23/01/2019 TripAdvisor review

There is no wardrobe in the room. No Polish language tv channel, although there are many Polish guests in Berlin. In the dining room the seats (not chairs) destroyed, rubbed, nastily stitched with thick threads, like in a subordinate bar in the suburbs. Very nice and professional service, the hotel clean, but the standard certainly differs from that which should be assured in a 4-star hotel. Location perfect for those who came for fairs.

Dear Aneta, thank you for your stay and taking the time to rate our hotel. We are very sorry that you have not been satisfied on your visit. Your comments are very important for us to offer our guests a perfect service at all times. I have talked to the departements concerned so they can improve those service areas. We look forward to see you again. Best regards Stefanie Bobon General Manager

Not four stars

Customer review rating 4.3/5

Aneta Business - 20/01/2019 AccorHotels certified review

Accommodation is ok, but nothing more. No wardrobe, relatively small bathroom. Glass door to the bathroom are not working properly in room 407. And the other person in the room has to listen to all the sounds from bathroom because of this door. Seats in place with breakfast are old and cracked and stitched with thick threads. In our opinion it is not a standard for four stars. Very nice and helpful reception staff and other people. Would be nice to have some polish channel in tv, at least Tv Polonia. There is a lot of Polish guests in Berlin.

Dear Aneta, We very much appreciate your comments and thank you for your stay with us. We already checked the door and now everything is fine again. We are already planning to change the seats in the restaurant as we know about the problem. Thank you again for sharing your experience, and we hope your next visit will be more satisfied. Sincerely, Stefanie Bobon General Manager

clean and comfortable room

Customer review rating 4.3/5

Yann B. Business - 19/01/2019 AccorHotels certified review

However breakfast was disappointing And the welcome drink should be be limited to a bottle of water. This is not a welcome drink.

Dear Yann, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. We are very sorry that the breakfast was disappointing for you. We thank you for your comment. The "Welcome Drink" is only for Siemens guests as it is a contracted service and it contains a bottle of mineral water. We look forward to see you next time. Sincerely, Stefanie Bobon General Manager

Very nice and convenient hotel

Customer review rating 4.3/5

Thomas K. Business - 18/01/2019 AccorHotels certified review

Quick access to Berlin metro system. Easy grapping of breakfast. Quiet rooms.

Lieber Herr K., herzlichen Dank für Ihre lobende Bewertung. Schön, dass Sie bei uns waren. Wir freuen uns auf's nächste Mal. Mit herzlichen Grüßen Stefanie Bobon General Manager

Great

Customer review rating 4.3/5

Anonymous Couples - 02/12/2018 AccorHotels certified review

We enjoyed the stay close to the airport

Dear Vidmantas, we very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. We hope to see you soon again. Sincerely, Stefanie Bobon General Manager
Customer review rating 4.3/5

Shirley L. Couples - 19/11/2018 AccorHotels certified review

both Andrew & myself were very satisfied with the accommodations and will recommend it to our friends. Thank you

Dear Shirley and Andrew, We very much appreciate your comments. A big thank you for full points. We hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager
Customer review rating 4.3/5

Isabel Business - 04/11/2018 AccorHotels certified review

To me the price is not justified as the hotel is very old. In addition things are not clean - windows curtains etc everything is so worn down and dirty But the team was friendly so thats a big plus :)

Dear Isabel H., Thank you for taking time to tell us about your experience. I am sorry that your experience did not meet your expectations. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to see again at Mercure Hotel Berlin City West. Sincerely, Stefanie Bobon General Manager

Overheated, Problems with card system, only one elevator and stairways to far

Customer review rating 4.3/5

Markus Couples - 03/11/2018 AccorHotels certified review

- the shared parts (Reception, Breakfast room etc.) are heated too much. It is much too warm everywhere except in the bathroom, where it is too cold in the morning - no heating there - the card worked fine on arrival, but only 2 hours later we had to go back to reception as the card refused to work. Old system with magnet stripe, so it does not feel trustworthy and secure - the name implies a more central position as it is, but good subway connection - position for the towel holder is not optimal, if you leave the towels there while taking a shower they are wet before you use them - room was ok and thanks to additional door quiet from the (noisy!) corridor, so we slept well - breakfast does not offer complete english breakfast, sausages and beans are missing as well as an other option for coffee (e.g. cappucino)

Dear Markus / Julia W., Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; We strive to provide a superior service experience for every customer; Therefore your feedback is very important to us. We appreciate your sharing your concerns, and we look forward to see you again. Sincerely, Stefanie Bobon General Manager

Comfortable stay

Customer review rating 4.3/5

Satya P. Business - 30/10/2018 AccorHotels certified review

front desk employees are very friendly.

Dear Satya P. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

very friendly staff

Customer review rating 4.3/5

Quoka G. Business - 16/10/2018 AccorHotels certified review

complete service team was very helpful, service-oriented and friendly reception breakfast conference rooms

Dear Gislinde F., Thank you very much for taking the time to rate our hotel. We are pleased that you were satisfied. We look forward to your next visit. Best regards Stefanie Bobon General Manager

not the best value for your money

Customer review rating 4.3/5

Zeljko Couples - 21/06/2018 AccorHotels certified review

BAD: Had a broken shower handle. reported it on Friday. Left on Tuesday and issue was still not fixed. Service in the restaurant is pretty slow (15 min to get scrambled eggs, every morning!). Young and inexperienced. Though I keep coming to that hotel for years now, people at reception keep asking me for address on the arrival. GOOD: Renewed bathroom looks good now.

Dear Mr. Zeljko, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon General Manager

No wecome drink for ACCOR GOLD members anymore. Broken lift. Malfunction of the safe.

Customer review rating 4.3/5

Jd V. Business - 14/06/2018 AccorHotels certified review

I used the safe many times, I have stayed in your hotel many times over 5 years now. I use a number for the safe I cannot forget but it malfunctioned and locked on first entry of a code. I had to wait until next day before I could get my PC out of the safe. The lift was broken across all days of my stay (4 days). I had no welcome drink offered as usual as a Gold member. I am concerned about this change. On a positive note, the upgraded bathroom is appreciated, its nice now.

Dear Jd V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon Director

Very friendly and helpful staff but didn’t quite meet expectations

Customer review rating 4.3/5

Sarah J. Couples - 11/06/2018 AccorHotels certified review

We arrived early (12:00) and were pleased that our room was ready. (We we’re planning to just drop off luggage) we were checked in quickly and all was well. We were disappointed that there was no shuttle to the airport. We had booked here due to close approximatity to airport. Also, the elevator was broken so we had to carry luggage up 3 floors. The last straw was that the air conditioning was not working. I had specifically booked this for the air conditioning and it was extremely disappointing.

Dear Sarah J., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. We are very sorry that the lift was not working . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon Director

Relaxing

Customer review rating 4.3/5

Bert Couples - 23/04/2018 AccorHotels certified review

Relaxing

Dear Bernd S., thank you for your review ! Hope to see you next time at the Mercure Hotel Berlin City West . Sincerely, Stefanie Bobon Director

Perfect hotel.

Customer review rating 4.3/5

Nerija Couples - 02/04/2018 AccorHotels certified review

Very good location. Pleasant manager. Tasty breakfast. Clean rooms. Staying in this hotel for 3rd time and every time we are very satisfied.

Dear Nerija, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager

OK, but room for improvement

Customer review rating 4.3/5

Jd V. Business - 12/02/2018 AccorHotels certified review

The hotel is conveniently located but it has been needing upgrade for some considerable time. The bathrooms are old and the pool can do with a cover and heating for the winter - then it will be fabulous to stay there! I don't like the bar pouring a 200ml glass instead of 100ml and then charging 12 Euro for the glass- horrendously expensive! The coffee in the room is not replenished unless asking. This goes for cups, sugar etc. Could I also please get a spoon instead of timber sticks!? The laundry takes for-ever, service on Saturday is expected, at least return laundry given in on Friday by Monday by Sunday night please. Rooms need be checked before occupation - this time the safe did not work when I got there. Then, the replacement room was a bit smelly from the drains, until I poured some soap down the drains.

Dear Jd V., thank you for your review! I will share your comments with our team. We hope to see you again at the Mercure Hotel Berlin City West ! Sincerely, Stefanie Bobon Director
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