Hotel - Mercure Hotel Berlin City West
Mercure Hotel Mercure Hotel

Mercure Hotel Berlin City West

4.0/5 554 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Swimming pool
    • Pool
    • Indoor heated pool (Nearby)
    • Indoor unheated pool (Nearby)
    • Outdoor unheated pool
  • Well-being  (Nearby)
    • Sauna (Nearby)
    • Solarium (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 12 meeting room(s)
  • Copy/print service available
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Our rooms

The 119 rooms in the 4-star Mercure Hotel Berlin City West are air-conditioned and have free WIFI access. In our Privilege Rooms, your comfortable bed is in a separate sleeping area. On request, your children can stay with youin a spacious family room with 2 areas with a connecting door. A child aged up to 12 years may stay in your room free of charge. Your pets are also welcome at the Mercure Berlin City West hotel (surcharge of EUR 15 per night).

  • 119 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 756 reviews

Our guest reviews for Mercure Hotel Berlin City West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 554 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Zeljko Couples - 21/06/2018 AccorHotels certified review
« not the best value for your money »

BAD: Had a broken shower handle. reported it on Friday. Left on Tuesday and issue was still not fixed. Service in the restaurant is pretty slow (15 min to get scrambled eggs, every morning!). Young and inexperienced. Though I keep coming to that hotel for years now, people at reception keep asking me for address on the arrival. GOOD: Renewed bathroom looks good now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Zeljko, Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon General Manager

Jd V. Business - 14/06/2018 AccorHotels certified review
« No wecome drink for ACCOR GOLD members anymore. Broken lift. Malfunction of the safe. »

I used the safe many times, I have stayed in your hotel many times over 5 years now. I use a number for the safe I cannot forget but it malfunctioned and locked on first entry of a code. I had to wait until next day before I could get my PC out of the safe. The lift was broken across all days of my stay (4 days). I had no welcome drink offered as usual as a Gold member. I am concerned about this change. On a positive note, the upgraded bathroom is appreciated, its nice now.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jd V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stefanie Bobon Director

Sarah J. Couples - 11/06/2018 AccorHotels certified review
« Very friendly and helpful staff but didn’t quite meet expectations »

We arrived early (12:00) and were pleased that our room was ready. (We we’re planning to just drop off luggage) we were checked in quickly and all was well. We were disappointed that there was no shuttle to the airport. We had booked here due to close approximatity to airport. Also, the elevator was broken so we had to carry luggage up 3 floors. The last straw was that the air conditioning was not working. I had specifically booked this for the air conditioning and it was extremely disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah J., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. We are very sorry that the lift was not working . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon Director

Bert Couples - 23/04/2018 AccorHotels certified review
« Relaxing »

Relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bernd S., thank you for your review ! Hope to see you next time at the Mercure Hotel Berlin City West . Sincerely, Stefanie Bobon Director

Nerija Couples - 02/04/2018 AccorHotels certified review
« Perfect hotel. »

Very good location. Pleasant manager. Tasty breakfast. Clean rooms. Staying in this hotel for 3rd time and every time we are very satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nerija, We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon General Manager

Jd V. Business - 12/02/2018 AccorHotels certified review
« OK, but room for improvement »

The hotel is conveniently located but it has been needing upgrade for some considerable time. The bathrooms are old and the pool can do with a cover and heating for the winter - then it will be fabulous to stay there! I don't like the bar pouring a 200ml glass instead of 100ml and then charging 12 Euro for the glass- horrendously expensive! The coffee in the room is not replenished unless asking. This goes for cups, sugar etc. Could I also please get a spoon instead of timber sticks!? The laundry takes for-ever, service on Saturday is expected, at least return laundry given in on Friday by Monday by Sunday night please. Rooms need be checked before occupation - this time the safe did not work when I got there. Then, the replacement room was a bit smelly from the drains, until I poured some soap down the drains.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jd V., thank you for your review! I will share your comments with our team. We hope to see you again at the Mercure Hotel Berlin City West ! Sincerely, Stefanie Bobon Director

Anonymous Business - 02/02/2018 AccorHotels certified review
« Great Business Trip »

Your staff are well trained and extrodinary friendly on the reception and the ecening restaurant / bar. Your staff at the breakfast ist friendly but unexpierenced (without few exeptions) this shown not the best professional impression as it could be.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gunter Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin City West. It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon Director

Sd Business - 01/02/2018 AccorHotels certified review
« Exactly what I need for 1 / 2 nights on business trip. »

small bedroom, good beds, slightly old bathroom. Very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sabine D., thank you for you review ! We hope to see you next time at the Mercure Berlin City West. Sincerely, Stefanie Bobon Director

David M. Business - 12/12/2017 AccorHotels certified review

Pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David M., Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stefanie Bobon Director

Catalin Business - 30/11/2017 AccorHotels certified review
« Good sleep, nice breakfast »

The staff is very polite and generally I felt very comfortable during my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catalin C., thank you for your review! It is always a pleasure to receive positive feedback. I will share your comments with our team. We hope to see you again at our Hotel ! Sincerely, Stefanie Bobon Director

Zbigniew P. Couples - 26/11/2017 AccorHotels certified review
« TV »

You did not have one Polish television program, even through you had exotic channels like arabic. Taken into consideration, that Poland is next door to Germany, I am sure there are a lot of Poles staying at your hotels. Therefore there should be at least one Polish televison channel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zbigniew p., Thank you for your good review. We hope to see you again at the Mercure Berlin City West! Sincerely, Stephanie Bobon Director

Business - 30/10/2017 TripAdvisor review
« Convenient hotel to visit Siemens »

I was visiting Wernerwerk and this hotel across the road was perfect. Comfortable bed, good bar, excellent breakfast. Even the metro stop next to the hotel. What else business traveler need from a hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannu, thank you very much for this excellent feedback. Have a good day and see you in BERLIN!! Best regards Stefanie Bobon General Manager

Sd Business - 04/10/2017 AccorHotels certified review
« always a nice stay - service always very friendly even so booking.com created confusion »

I had some admin issues with my booking via booking.com this time - was very unhappy, but the receptionist (as usual very friendly) helped me nicely to overcome this. Rest as usual: small but nice room, quiet and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Liebe Frau D., herzlichen Dank für Ihren netten Kommentar. Wir freuen uns auf Ihren nächsten Aufenthalt. :-) Beste Grüße Stefanie Bobon General Manager

Bertug D. Business - 11/09/2017 AccorHotels certified review
« poor wifi and bad housekeeping, nice staff »

poor wifi and bad housekeeping, nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bertug D., Thank you for taking the time to tell us about your experience at the Mercure Hotel Berlin City West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Timothée Morel Front Office Manager

Brendan Business - 30/07/2017 AccorHotels certified review
« Satisfied »

Very accommodating and polite

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Brendan, vielen vielen Dank für Ihre Tolle bewertung zu Ihrem Aufenthalt. Wir würden uns freuen Sie bald wieder in Berlin begrüßen zu dürfen. Bis Bald! Herzliche Grüße, Timothée Morel Front Office Manager

Anonymous Business - 13/06/2017 AccorHotels certified review
« Good breakfast, good service »

Improvements: - Supply real cups instead of paper cups in the rooms for the coffee - Offer a free bottle of water as a welcome present - Use more expensive toilet paper

L. Business - 01/06/2017 AccorHotels certified review
« Clean and strategically located »

Room was clean and very close to subway station. Variety for the breakfast could be better though.

Mark N. Business - 27/05/2017 AccorHotels certified review

the stay in was very satisfactory, the rooms were cleaned well and the cleaners are very attentive. The front desk is very helpful and the restaurant staff are very warm and communicate well. The laundry service however is very bad, laundry sent on Friday morning should be cleaned by latest Monday afternoon.

Anonymous Business - 19/05/2017 AccorHotels certified review
« Laboratory manager »

The service was excellent.

Anonymous Business - 18/05/2017 AccorHotels certified review
« Hotel needs renovation »

Staff friendly but hotel poor

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