Mercure Hotel Aachen Europaplatz 4 stars

TripAdvisor rating 4.0/5 571 reviews
Mercure Hotel Aachen Europaplatz
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Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttlePaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Outdoor playground for children
  • Golf course 18 holes (Nearby)
  • Clay tennis court (Nearby)
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068
aachen
germany

Tel: +4924116870

Fax: (+49)241/1687444

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43.5 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24.86 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1.88 miles

GPS :50.781249, 6.107808

Our accommodations

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

Standard Room with double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Standard Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Deluxe rooms with double or twin beds

  • Max. number of persons: 2
  • Area: From 22

Privilege Room with a double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

LA SOURCE

Type of cuisine: International

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bar

Photo non contractuelle / Strictly non binding

Come and enjoy a cold beer after work or your favorite cocktail in our bar "Mephisto". We can cater for all your needs, including Wi-Fi access. A selection of hot and cold snacks is available between 6am and 1pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,816 reviews

tripadvisor

TripAdvisor Rating 4.0/5

571 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great stay. Clean, good food.

Customer review rating 4.4/5

Sarat C. Business - 01/10/2019 AccorHotels review

Very good and satisfying stay. Good food, great maintenance, good view. Slightly away from main road but quite nice with lots of open area. Only problem was house keeping where room was not cleaned properly one a particular day, rest everything was perfect. The fronk desk could be slightly better managed

Dear Sarat Chandra c., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are deeply sorry about the Problems with our Housekeeping department. We discussed this matter with our cleaning Company and will make sure that id won´t happen again. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Simone Fey Guest Relation

Clean, friendly and good value for money

Customer review rating 4.4/5

O. K. Couples - 24/09/2019 AccorHotels review

Warm welcome at the reception. Clean and comfortable rooms. The breakfast buffet has everything you can wish for. Diner at the restaurant was a bit disappointing though. Quantity/quality of the food was disappointing and the prices were too high in our opinion.

Dear Odette K., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Of course we did get your Feedback about the Restaurant and will discuss this matter with our staff. We are very sorry that you weren´t satisfied with the Quality of the Food. Thank you again for sharing your experience, and we hope your next visit will be very soon. Sincerely, Simone Fey Guest Relation

Satisfactory for an overnight stay, but disappointing in some respects.

Customer review rating 4.4/5

Alan T. Couples - 22/09/2019 AccorHotels review

These are the things that we would especially criticise: - room rather cramped for two people; - clear glass shower screen confusing and a possible safety hazard (and no soap holder provided in the shower); - bath robes promised but not provided; - service in the restaurant poor - not the fault of the staff, they simply had too much to do - and the quality of the food was much worse than we have experienced in the past. On the plus side, the reception area is very pleasant, the breakfast was good and the staff were welcoming and helpful.

Dear Alan T., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We will give your Feedback in Details to our department heads and will sort this matter out. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please don´t hesitate to contact me so we can find a solution for your case. Sincerely, Simone Fey Guest Relation

Will stay there again

Customer review rating 4.4/5

Leo Business - 18/09/2019 AccorHotels review

Everything is perfect except its location. It's a 10 to 15 minutes talk to city centre.

Dear Lixue W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Very quiet and comfortable room

Customer review rating 4.4/5

B J. R. Couples - 17/09/2019 AccorHotels review

Very relaxing stay. Good breakfast. Comfortable bed. Good shower

Dear Brian R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

leisure trip

Customer review rating 4.4/5

Dany Solo - 15/09/2019 AccorHotels review

perfect

Dear Dris R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Perfekt.

Customer review rating 4.4/5

Tw Business - 13/09/2019 AccorHotels review

War toll.

Sehr geehrter Herr W., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Hotel Aachen Europaplatz. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen und sende herzliche Grüße aus der Domstadt Aachen. Simone Fey Guest Relation

Good place for a short stay in Aachen

Customer review rating 4.4/5

Roel Couples - 09/09/2019 AccorHotels review

The hotel is a bit out of the city centre but still doable by foot. A big plus is the private parkingspace for a moderate price and they serve a great breakfast. Staff is professionall and friendly.

Dear Raoul B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

More a 3 star hotel

TripAdvisor rating 4.0/5

Cristian D Family - 08/09/2019 TripAdvisor review

Cleanliness was poor. I have found webspiders on the walls.On the other hand, excellent reception staff, verry polite and helpfull. As a conclusion, not a 4 stars hotel, more a 3 stars one.Needs refurbishements.

Dear Christian D, thank you very much for letting us know how you felt during your stay. We are deeply sorry that your room wasn´t well cleaned and I can promise you that this isn´t our standard. We already dicussed this matter with our external company and we ourselves will put this matter on top of the list. Thank you for sharing it. Your kind words about the reception team will be forwarded and we do appreciate it a lot! Thank you once again for staying with us and do hope to see you soon again in Aachen. Kind regards Simone Fey Guest Relation

Very comfortable stay

Customer review rating 4.4/5

Anonymous Business - 05/09/2019 AccorHotels review

I was at a conference and I was very happy and comfortable.

Dear Moira N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. We especially appreciate that you felt welcome and the wonderful Feedback regarding our Team and the Service Quality. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

A very enjoyable stay but I now see that I was not given the rooms I had booked.

Customer review rating 4.4/5

Paul M. Friends - 03/09/2019 AccorHotels review

Hotel staff were very efficient and friendly. The restaurant was good with very good service. However, I had booked two privilege rooms with double beds but the rooms had single beds without the extras I had paid for ...… VIP bathroom etc and newspapers free of charge in the room. The hotel was very busy and given my own busy schedule I did not question the discrepancy. On inspection of my invoice I was charged for 3 days parking, which should have been included within the Privelege room rate. I have all the documentation which supports my observations. I presume that hotel management will read this review and I trust that I will be compensated as soon as possible ( you have my e-mail address).

Dear Paul M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will send you a personal E-Mail to solve this matter as quickly as possible. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Simone Fey Guest Relation

best place to stay in aachen

TripAdvisor rating 4.0/5

freddiewelzel Solo travel - 01/09/2019 TripAdvisor review

I stayed a number of times at the Mercure Hotel in Aachen/Europaplatz. From my point of view it is the best place to stay in Aachen. The hotel is very comfortable, quiet, very good managed, good food and the staff always made me very welcome and I always feel as being treated as a VIP

Dear Mr Wetzel, thank you so much for your positive Feedback. it seems like we have made a fan! :) It gives us great joy to read that you feel welcome and have a good time. We will send your Feedback to the whole staff. Hope to see you very soon again! best wishes from Aachen Simone Fey

Everything is much better than 1 year ago

Customer review rating 4.4/5

Marko Business - 31/08/2019 AccorHotels review

Step in shower, quite speed internet, spacey room, fridge and must admit for first time in 10 years i had a change to use outdoor swimming poll(30 degree in Aachen). Stuff polite as always. Really the best service in this price range. Keep doing like this

Dear Marko Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

quiet and clean hotel

Customer review rating 4.4/5

Anonymous Business - 30/08/2019 AccorHotels review

Enjoyable, like quiet countryside surroundings. Good service.

Dear Pekka S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

As needed

Customer review rating 4.4/5

Scott Families - 30/08/2019 AccorHotels review

Hotel staff and breakfast were excellent. Really helpful staff on the desk both evening and morning. Evening meal was not very good though.

Dear Scott M., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

VACANZA

Customer review rating 4.4/5

Elena Families - 28/08/2019 AccorHotels review

NICE STAYING BY YOUR HOTEL. ONLY A PROBLEM. INSTEAD OF TWO BOOKED ROOMS, ONLY ONE WAS AVAILABLE. LUCKILY THE STAFF HAD ONE MORE FREE AND WE GOT IT WITHOUT PROBLEMS

Dear Luigi N., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Very Comfortable Visit

Customer review rating 4.4/5

Anonymous Friends - 23/08/2019 AccorHotels review

The staff were extremely polite and welcoming The hotel room was very cosy and was on the quiet side as I had requested All in all, my experience was a positive one and I would stay again

Dear Adesola O., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Overnight stay in Aachen

Customer review rating 4.4/5

Roger B. Couples - 22/08/2019 AccorHotels review

A very pleasant overnight stay on our way home from Hungary. It had been a very hard day driving and the comfort of the hotel, the friendliness of the staff and the quality of both our evening meal and breakfast was excellent.

Dear Roger B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey Guest Relation

Lovely clean hotel

Customer review rating 4.4/5

Jennifer Families - 13/08/2019 AccorHotels review

We stayed with our two daughters and booked two adjoining rooms. We found the hotel to be really clean and comfortable. The staff were very friendly and helpful. We had a lovely stay, the rooms and bed were so comfortable and really were so very clean. We stayed for three nights and it was a great end to our holiday. Thank you :-)

Dear Jennifer S., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Guest Relation

A very enjoyable stay with good service.

Customer review rating 4.4/5

G R. Families - 07/08/2019 AccorHotels review

On checking in we were given a courteous reception & good information about the hotel services and local tourist guidance, which was helpful. The food and service at the restaurant & bar was good and we also made use of the pool facilities - good also to see table tennis there too! Overall it was a great experience. The only issue was with the room cleaning service knocking quite early (8.15am) on our day of departure. Admittedly we had not put a ‘Do Not Disturb’ sign on the door but, had not anticipated a need for room cleaning on a check out date, especially having up to 12pm before leaving.

Dear Gail R., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We also do apologise for the early knocking on your check out day. I already have informed out Housekeeping staff about it and we will take sensitive care about it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Kind regards, Simone Fey Guest Relations
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