Hotel - Mercure Hotel Aachen Europaplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen Europaplatz

4.0/5 513 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DUSSELDORF (Paying)
    • KOELN (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
    • Polish
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Hammam
    • Jacuzzi
    • Massage
    • Sauna
    • Solarium
  • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Clay tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobilityAll 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Baby bed
    • Minibar
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,274 reviews

Our guest reviews for Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 513 reviews
Business - 11/12/2018 TripAdvisor review
« Welcoming staff as usual »

Spent a very good night, the staff was nice, the room was perfectly clean, the bed is comfortable.Pity that there is no blanket, only a quilt.I took the dinner included but it lasted a little bit too long this time.

Uwe D. Business - 10/12/2018 AccorHotels certified review
« Genial »

Hat halt 4 Sterne

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Orcc Business - 24/11/2018 AccorHotels certified review
« Dinner included »

Perfect service as usual. I took the dinner with my booking and price is very interesting. I have just one remark, the waiter could not tell me the origin of the Salmon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Thomas S. Business - 12/10/2018 AccorHotels certified review

friendly staff, nice rooms, good meals at restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Allan W. Couples - 19/09/2018 AccorHotels certified review
« Very good stay »

Really nice hotel with friendly staff and good service. Breakfast excellent and location good, only 15 minute walk into centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan W., thank you for your Feedback. Nice to read such positive comments about our stuff an the breakfast. Our Location is perfect to walk into the city centre and enjoy the stay. See you soon in Aachen! Have a good time. Guilia Weykopf, Shift Leader

Gerard Couples - 17/09/2018 AccorHotels certified review
« Adequate for one night! »

Check-in was OK and after getting our luggage to the room we were pleased to realize the windows could be opened. Nice view to the back garden, no busy road. All of a sudden we had this bad smoking smell in the room and found a whole lot of guests assembled in the very same garden with their drinks and burning cigarettes. So much for a non-smoking room. We had to close the window. What a shame. Later we looked for a table in the restaurant and could not get a window seat as they were all reserved for a group of guests. As it turned out they were the same guests as the smoking crowd. We decided to have our meal outside in the garden and made sure we sat away from the smoke. While having our meal this group of guests moved indoors to enjoy their food and lo and behold none of them used the window tables we wished for at the beginning. Well that's that - what a shame. Smoke free hotels are still a dream in some countries, like Germany.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard F., Thank you very much for your Feedback! I am pleased about your positive comments on the check in, the rooms and the central yet very quiet location in Aachen. As for the disturbing cigarette smell, I would like to apologize, of course. There is a strict smoking ban in our entire building, even for e-cigarettes. If guests want to smoke in the garden or in the parking lot, they are allowed. I hope you will visit us again soon and enjoy a quiet and smoke-free stay with a bit more luck choosing a seat in the Restaurant then. Until then, I wish you all the best and see you soon! Guilia Weykopf, Shift Leader

Couples - 16/09/2018 TripAdvisor review
« Allan, Bournemouth UK »

Excellent hotel with very helpful staff. Very good breakfast with a good coffee machine. Good size car park, never a problem to come and go as space always available. 15 minute walk into Aachen centre.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Allan, thank you for your great feedback! See you soon in Aachen at Europaplatz. Greetings, Guilia Weykopf, Shift Leader

T. Families - 08/09/2018 AccorHotels certified review
« Very pleasant. »

We enjoyed it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suleyman T., I am very happy about the good rating and would like to pass on your positive words to the individual departments. I hope to welcome you Greeting,

Rene Couples - 01/09/2018 AccorHotels certified review
« prima hotel »

Correct personeel. A la carte eten was goed. Buffet was wat magertjes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rene V., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. Thank you again for sharing your experience, the good rating especially for the kitchen and service. And we hope your next visit will be as pleasant as the previous one. Greetings,

Hb Families - 28/08/2018 AccorHotels certified review
« Clean and Tidy »

Everywhere in the hotel seemed to be extremely clean. We had a two single beds room yet we actually received one double bed with two single duvet covers. It wasn't a big issue for us but just a bit annoying considering we chose two singles. Very friendly staff. Reassuring car park.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harry B., thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. We attach great importance to cleanliness and service which is why I am very pleased about your good rating! Sincerely, Guilia Weykopf Shift Leader

Lisa Couples - 21/08/2018 AccorHotels certified review
« Very nice, comfortable, clean. »

Excellent receptionists both on arrival and on check out. Very nice room, clean with nice view of pool. We had coffee and ice cream at the pool. Tables or lounging chairs... all very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa L., Thank you for the great rating. I am very pleased that you enjoyed it so much and I am looking forward to welcoming you again soon as a guest. With kind regards Guilia Weykopf Shift Leader

Roberto Business - 17/08/2018 AccorHotels certified review
« Good as usual »

Nice, Simple, Fast Check In, Fast Checkout, polite staff, fair breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Melissa Schöffers Front Office Manager

John A. P. M. Couples - 16/08/2018 AccorHotels certified review
« Quiet and very comfortable »

Always comfortable good air conditioning good breakfast, a little expensive. In the summer the bedding is a little heavy

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Melissa Schöffers Front Office Manager

T. Families - 02/08/2018 AccorHotels certified review
« Nothing amazing »

Bedrooms were clean and tidy. Staff friendly but not attentive. Location ok but a long way from anywhere with little local options. Dinner service and options on Sunday night poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Melissa Schöffers Front Office Manager

Jw Solo - 16/07/2018 AccorHotels certified review
« good »

clean, nice hotel - not extraordinary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jennifer Egner

R. M. Business - 03/07/2018 AccorHotels certified review
« A nice stay with good service and a good room which was unfortunately a bit too hot. »

As described above in principle there is not much to critizise. The only thing was that the room (due to the weather) was a bit too warm and the air condition or cooler did not react when trying to use it. Maybe it was centrally deactivated?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronny M., Thank you for the nice rating. That you enjoyed your stay, our entire team is looking forward to your visit! I would like to apologize, of course, that the air conditioning has not worked and hope to welcome you again soon as a guest. Love until then. Your team from Aachen at Europaplatz

Quentin Couples - 18/06/2018 AccorHotels certified review
« Had to contact European Consumer Centre to assert my rights »

The hotel cancelled our (confirmed) booking for a room adapted to disabled people because another person wanted to book it for a longer stay. We had to book another hotel and the Mercure Aachen Europaplatz didn't want to pay the additional costs of the other hotel as they claimed it was equivalent (except that it was more expensive...). We finally contacted the European Consumer Centre which handled our case and were finally reimbursed. It ia a pitty to have to contact such organisms to assert our rights...

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur B., Nous vous remercions d'avoir pris le temps de partager votre avis. Comme convenu par email, nous sommes ravis de vous rencontrer à nouveau au mois de juillet. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. Melissa Schöffers Front Office Manager

S E. R. Couples - 17/06/2018 AccorHotels certified review
« Wil use Mercure Again »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Melissa Schöffers Front Office Manager

Joseph Couples - 03/06/2018 AccorHotels certified review

good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Melissa Schöffers Reception and Reservation Manager

Jonathan T. Business - 25/05/2018 AccorHotels certified review
« modern and clean room »

good service and facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan T., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Melissa Schöffers Reception and Reservation Manager

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