Hotel - Mercure Hotel Aachen Europaplatz
Mercure Hotel Mercure Hotel

Mercure Hotel Aachen Europaplatz

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4.0/5 458 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • DUSSELDORF (Paying)
    • KOELN (Paying)
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
    • Polish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
    • Solarium (Paying, Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Golf course 18 holes  (Nearby)
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Badminton (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-23:00
    • Opening hours : Week-end 06:00-23:00

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobilityAll 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

  • 119 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Crib on request
    • Pay per view channel(s)
    • RJ 11 outlet
    • Minibar
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,792 reviews

Our guest reviews for Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 458 reviews
AccorHotels certified review
Philippe Couples - 06/02/2018
« Avec la formule hôtel + thermes = très bon rapport qualité/prix. »

Very warm and professional welcome, clean and quiet room, tasty and nice breakfast with a view over the back gardens. Parking place at a sound price. At 20 minutes walk from the city historical center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippe D., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Quentin Couples - 14/01/2018
« Nice renovated hotel »

We spent 3 nights in the hotel in a room dedicated to disabled people. The room has been renovated and is really adapted to disabled people with, e.g., a seat in the shower. The room is well furnished. The breakfast buffet has a large part dedicated to English breakfast and a smaller one to Continental breakfast. A positive point is that the hotel has a restaurant inside the building which is really nice and not expensive. The single negative point is the noise of the pipelines we had in the shower drain plug each time someone flushed the toilets in the upper floors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Quentin Boucher, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

TripAdvisor review
John_Doe_2nd Business - 07/01/2018
« Well hidden whatever direction you're coming from »

Let me tell you the hotel and its parking are not easy to find, even using the GPS. Because it's on the end side of a 50 m street hidden in a park. ;) Once you find it, expect the German quality of service in a French-owned chain.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for your review.

AccorHotels certified review
Nina Couples - 31/12/2017

A warm, friendly and accommodating hotel ideally situated both for ease of access from the motorway and also only a short walk from the city centre.

AccorHotels certified review
Frenk Friends - 12/12/2017
« Good »

Good, but there was a large insect in the room , that was not nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frenk S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Catherine Friends - 04/12/2017
« Good but......... »

Check in, room and breakfast were good but my stay was marred by my experience in having a glass of wine in the evening with a friend. There was no separate bar area and we found the restaurant manager quite rude. The young, inexperienced waiter did his best to help but we waited for 40 minutes for two glasses of wine. When we queried this with the restaurant manager we were told they were busy although she seemed to spend most of the time polishing glasses!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Aachen Europaplatz. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Matthias Couples - 21/11/2017
« fit the purpose and price »

nice renovated rooms with good price/quality ratio. breakfast good but a bit overcrowded. at check in they could not find my reservation but finally they managed well. very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthias G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Calin A. Business - 20/11/2017
« Very good service »

Is already the second time in this Hotel. Nice rooms and good service. Looking forward to come back to yuo next time I'm in Aachen!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Calin A., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Olga Couples - 25/10/2017

I did not like the idea about drink voucher as for for two vouchers 6 euro) we've been refused to get one bottle of still water in the bar. The barmen told we have to pay 1euro extra to get it, so cost of the bottle of the water was 7 euro! If you would like to welcome gest with free bottle of the water it would be nice to have it in the room, really for free. Instead of have good gestures from hotel it was small things which changed our opinion.

AccorHotels certified review
Emc Couples - 10/10/2017
« Quiet and comfortable overnight stay »

Staff were friendly and helpful, the room clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Karenfrosty Business - 09/10/2017
« Good nights sleep »

Good location, great food and service. Bed very comfortable and extremely quiet location even though very central. Staff are warm and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karen Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Anonymous Business - 25/09/2017
« correct »

It seems that shower gel and shampoo are really rare in Aachen... A new set is not give everyday. I had to ask at the desk for a new one. I spend 4 nights this week, 2 the previous week. This occure one time the previous week, 2 times this week. The only way to have automatically a new set seems to drop the actual in the trash can. Hard to believe regarding the room price that a set can be a problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel M., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Daniel Business - 23/09/2017
« very pleasant stay »

it was very pleasant stay and all staff was helpful with warm welcome. one suggestion is although it might be a personal preferences it would be better if you change laundry service as most of the towels (both face & bath towels) had strong vinegary smell.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel Seung Y., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Harald B. Couples - 12/09/2017
« We will come back... »

We had a short break on our way from Denmark to Normandie. Easy to find close to Europlatz, safe parking and very nice room, with comfortable beds. Very nice people in reception. And we did like the breakfast. Will most likely visit you again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harald B., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

TripAdvisor review
ValentinLoyo Business - 09/09/2017
« Business travel »

I stayed in a superior room while on business. The room is very spacious, the working area is comfortable (specially the rolling chair) and the minibar was included! The hotel feels very modern and the service was very good. City center is a short walk away.

Our hotel has responded to the review
Our hotel has responded to the review

We like to greet you again in our hotel next time.

TripAdvisor review
DavidandHeiko Couples - 09/09/2017
« Convenient stay in Aachen »

Convenient location in Aachen (close to Motorway yet within walking distance into the town centre, 15 minutes walk). Rooms were comfortable (booked upgrade to have free minibar) and staff were all friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your 4* rating.

AccorHotels certified review
Joshua O. Friends - 04/09/2017
« Very impressed. Excellent »

Love it from the moment of reception to the one night stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joshua Adutwum O., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Varit H. Couples - 14/08/2017
« Nice staff and good service »

Pleasant short stay with warm welcome and good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Varit H., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Christian H. Friends - 18/07/2017
« Very good hotel »

I stayed in the hotel for one night whilst travelling with a friend in Germany. The hotel is very clean and the staff helpful. Facilities are good and the rooms spacious and well filled. My only disappointment is with the restaurant where the attentiveness of the staff is poor and no a la carte menu was available

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr H., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Mercure Aachen Europaplatz. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Mercure Hotel Aachen Europaplatz

AccorHotels certified review
Anonymous Business - 11/07/2017

very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolf T., We very much appreciate your comments regarding your stay at the Mercure Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Hotel Aachen Europaplatz

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