Mercure Hotel Aachen Europaplatz 4 stars

TripAdvisor rating 4.0/5 553 reviews
Mercure Hotel Aachen Europaplatz
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Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Outdoor playground for children
  • Golf course 18 holes (Nearby)
  • Clay tennis court (Nearby)
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068
aachen
germany

Tel: +4924116870

Fax: (+49)241/1687444

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43.5 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24.86 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1.88 miles

GPS :50.781249, 6.107808

Our accommodations

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

Standard Room with double bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Privilege Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe rooms with double or twin beds

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LA SOURCE

Type of cuisine: International

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bar

Photo non contractuelle / Strictly non binding

Come and enjoy a cold beer after work or your favorite cocktail in our bar "Mephisto". We can cater for all your needs, including Wi-Fi access. A selection of hot and cold snacks is available between 6am and 1pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300 m²

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

2,647 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

553 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

One night stay

Customer review rating 4.3/5

Olivier C. Business - 28/06/2019 AccorHotels certified review

I know this hotel to go there twice a year, when there are more places in the city center. I recommend half board. Very good sauce of the entry that compensated for the lack of taste of mozzarella. The fish was perfect and the dessert very good. The coffee was very kindly offered to me. A small suggestion: put 2 staff instead of one, for checkout between 7h30 and 8h30.

Dear Olivier C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will also take the mentioned issues to our staff and will discuss a Chance to be more sufficient. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey
Customer review rating 4.3/5

Manuela C. Business - 19/06/2019 AccorHotels certified review

The best Mercure so far! Wonderful staff, pet friendly and excellent restaurant. Excellent breakfast

Dear Manuela C., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Simone Fey

Good, But Bar Outrageously Expensive.

Customer review rating 4.3/5

David R. Couples - 07/06/2019 AccorHotels certified review

Clean and tidy hotel. Nice. Bar prices are outrageous or I was overcharged. £18 for a beer and small glass of wine.

Excellent stay in Aachen

Customer review rating 4.3/5

John G. Couples - 04/06/2019 AccorHotels certified review

Staff very friendly and helpful. Facilities clean and modern.

Dear John G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Mercure Team

Excellent Service and Value for Money

Customer review rating 4.3/5

Steve G. Couples - 18/05/2019 AccorHotels certified review

Friendly staff extremely clean great experience

Dear Stephen G., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is so great to read that you had a great time in Aachen and especially in our Hotel! We will forward your positive Feedback to our staff and thank you very much. We put a lot of heart and time in renovating our rooms and it gives us great pleasure to read your comment about the cleanliness. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. In the summer time you can also enjoy our terrace and our outside pool! :) Sincerely, Simone Fey Guest Relation
Customer review rating 4.3/5

Sergey Business - 17/05/2019 AccorHotels certified review

High class hotel

Dear Sergey L., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The Statement of being a High Class Hotel means the world to us! :) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please come back soon and enjoy our terrace and the pool. Sincerely, Simone Fey Guest Relations

Very good hotel

Customer review rating 4.3/5

C H. Friends - 06/05/2019 AccorHotels certified review

This hotel is a very good example in the Mercure brand. The rooms are always good and comfortable with a wide range of facilities. The food in the restaurant is always very high quality. My only complaint with this visit is my restaurant table reservation which I booked months in advance was not actioned. It was only luck that there was a spare table available. This is not good enough service.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Good option near city centre, be aware of added costs...

Customer review rating 4.3/5

Davida Business - 27/04/2019 AccorHotels certified review

Excellent staff, service and room. Added cost for parking was 13%, add to the VAT it tops 30& !! Not in the congested city center of Aachen so why the charge for parking?

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

nice environment but bad bed and noisy

Customer review rating 4.3/5

Anonymous Business - 26/04/2019 AccorHotels certified review

very nice garden, nice bathroom, but bed was too hard and uncomfortable because of the synthetic mattress. I also had the pleasure to be informed by regular noises when my neighbors were going to the toilets in the night. The evening buffet was also of average quality. But breakfast was good. And warm welcome.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Melissa Schöffers Front Office Manager
Customer review rating 4.3/5

Anonymous Families - 23/04/2019 AccorHotels certified review

it was great stay, a bit disappointed that i was not offered an upgrade. but would definitely stay there again. The room though was spacious enough but the view over the parking lot was not the best.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Super

Customer review rating 4.3/5

Anonymous Couples - 22/04/2019 AccorHotels certified review

Super Hotel,

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Nice staff, nice pool area, bed not so comfy

Customer review rating 4.3/5

Katie S. Couples - 22/04/2019 AccorHotels certified review

Hotel is a little away from centre, but this was known when booking . We were given twin beds, which weee xtremely uncomfortable. Staff however could not have been more helpful and welcoming .

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

good hotel nice breakfast good position

Customer review rating 4.3/5

Martin Business - 10/04/2019 AccorHotels certified review

good hotel nice breakfast good position

Dear Martin W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We appreciate that you especially enjoyed our breakfast buffet. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Your Mercure Aachen Europaplatz

Nice quiet stay in the outskirts of a beautiful city

TripAdvisor rating 4.0/5

claudiomurri Couples - 10/04/2019 TripAdvisor review

The hotel looks a bit dated on the outside, but it has all the comforts of a 4 stars hotel. Nice rooms, excellent restaurant, welcoming staff and ample parking. It is not too far from the center, which we reached on foot, and it's very close to an interesting modern art museum and to the city Spa.

Dear Guest, thank you very much for your nice note. We hope to see you again soon. Best regards, Melissa Schöffers Front Office Manager

Very Good

Customer review rating 4.3/5

Dagmar D. Business - 27/03/2019 AccorHotels certified review

Very happy about the room, service and breakfast. One minor point was the heating, it was too warm during the night.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

Thank you for a pleasant stay

Customer review rating 4.3/5

Pete P. Couples - 19/03/2019 AccorHotels certified review

We really enjoyed the location and hotel. Please pass my big thanks to m's. Mignon Ndombasi (I think that is her name). She provided us with exceptional service in the cafe when I came to ask her for help. Vielen danke

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

towels should be change

Customer review rating 4.3/5

Ucruz Business - 16/03/2019 AccorHotels certified review

the hotel is nice and clean. The only thing should be change is their towels, their towels were cleaned but has been used I guess for years, they really have to invest into new towels. The rest are OK.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We are looking for a better solution regarding our towels. Sincerely, Melissa Schöffers Front Office Manager

surprisingly good accommodation

Customer review rating 4.3/5

W. Business - 19/02/2019 AccorHotels certified review

My first Impression was that I was booked in a rotten hotel, but at a second glance I could see its Beauty. Nice warm welcome, very competent, nice and very service and customer oriented support during my stay in the Restaurant. I will be back.

Dear Mr W., We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. To read that you saw the Beauty behind the so old building is so lovely to read! Thank you. Thank you again for sharing your great experience, and we hope your next visit will be as pleasant as the previous one. We are very looking Forward to it! Sincerely, Simone Fey

Super

Customer review rating 4.3/5

Abdel Couples - 21/01/2019 AccorHotels certified review

Super

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Melissa Schöffers Front Office Manager

The hotel provided excellent service

TripAdvisor rating 4.0/5

Nathan N Couples - 18/01/2019 TripAdvisor review

Thank you for having us! What a great stay!! The staff (waiters, receptionists, barmaids) was very kind, friendly, and provided excellent customer service! The room was quite big and the bed was very comfortable.I would highly recommend this Mercure hotel Aschen Europaplatz.

Dear Guest, thank you for your nice note. We hope to see you again soon! Best regards, Melissa Schöffers Front Office Manager
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