Mercure Hotel Aachen Europaplatz 4 stars

TripAdvisor rating 4.0/5 553 reviews
Mercure Hotel Aachen Europaplatz
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Hotel extras

  • Air conditioning throughout the hotel

  • Come and relax or enjoy a BBQ by our sun terrace and outdoor swimming pool.

  • Convenient location for public transport connections

  • 170 parking spaces right by the hotel

  • Conference and function rooms for up to 350 people.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Well-being
  • Outdoor playground for children
  • Golf course 18 holes (Nearby)
  • Clay tennis court (Nearby)
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Aachen Europaplatz

Joseph-von-Goerres-Strasse 21
52068
aachen
germany

Tel: +4924116870

Fax: (+49)241/1687444

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   1 / 11 / 21 LUDWIG FORUM

  • By plane

    DUSSELDORF At 80km / 49.71 miles - Shuttle paying

  • By plane

    KOELN At 70km / 43.5 miles - Shuttle paying

  • By plane

    MAASTRICHT AACHEN At 40km / 24.86 miles

  • By train

    HAUPTBAHNHOF AACHEN At 3km / 1.88 miles

GPS :50.781249, 6.107808

Our accommodations

At the Mercure Hotel Aachen Europaplatz you can choose between Standard Rooms with double bed or twin beds, or Privilege Rooms with double bed or double bed and sofa. We also have a room specially adapted for guests with reduced mobility All 119 rooms are air-conditioned and have free WIFI access. One child aged up to 12 years can stay in your room free of charge. Your pet is also welcome (charge of EUR 10/night).

Standard Room with double bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Standard Room with 2 single beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Direct dial telephone(...)

Privilege Room with a double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Deluxe rooms with double or twin beds

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LA SOURCE

Type of cuisine: International

At our "La Source" restaurant, you can enjoy regional dishes accompanied by fine selection of the best quality wines at appealing prices. Discover our proven, traditional wine concept.

Lunch

11:30 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Bar

Photo non contractuelle / Strictly non binding

Come and enjoy a cold beer after work or your favorite cocktail in our bar "Mephisto". We can cater for all your needs, including Wi-Fi access. A selection of hot and cold snacks is available between 6am and 1pm.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 300 m²

  • Maximum capacity: 280 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Hotel Aachen Europaplatz

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

553 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Nice quiet stay in the outskirts of a beautiful city

TripAdvisor rating 4.0/5

claudiomurri Couples - 10/04/2019 TripAdvisor review

The hotel looks a bit dated on the outside, but it has all the comforts of a 4 stars hotel. Nice rooms, excellent restaurant, welcoming staff and ample parking. It is not too far from the center, which we reached on foot, and it's very close to an interesting modern art museum and to the city Spa.

Dear Guest, thank you very much for your nice note. We hope to see you again soon. Best regards, Melissa Schöffers Front Office Manager

The hotel provided excellent service

TripAdvisor rating 4.0/5

Nathan N Couples - 18/01/2019 TripAdvisor review

Thank you for having us! What a great stay!! The staff (waiters, receptionists, barmaids) was very kind, friendly, and provided excellent customer service! The room was quite big and the bed was very comfortable.I would highly recommend this Mercure hotel Aschen Europaplatz.

Dear Guest, thank you for your nice note. We hope to see you again soon! Best regards, Melissa Schöffers Front Office Manager

Welcoming staff as usual

TripAdvisor rating 4.0/5

orcc60 Business - 11/12/2018 TripAdvisor review

Spent a very good night, the staff was nice, the room was perfectly clean, the bed is comfortable.Pity that there is no blanket, only a quilt.I took the dinner included but it lasted a little bit too long this time.

Allan, Bournemouth UK

TripAdvisor rating 4.0/5

115allan2018 Couples - 16/09/2018 TripAdvisor review

Excellent hotel with very helpful staff. Very good breakfast with a good coffee machine. Good size car park, never a problem to come and go as space always available. 15 minute walk into Aachen centre.

Hello Allan, thank you for your great feedback! See you soon in Aachen at Europaplatz. Greetings, Guilia Weykopf, Shift Leader

Almost as Advertised

TripAdvisor rating 4.0/5

2CAtravelers Couples - 24/05/2018 TripAdvisor review

This is the second time we've stayed here since it's close to friends whom we visit. The newly renovated rooms are lovely. The breakfast is excellent, as usual. The staff was always very helpful and friendly. The parking was easy. However, our one issue is the lack of cooling in the rooms, which seems to be an Accor problem (since we experienced this same issue at two other Accor properties). The system is based on outside temperature so even if the room is hot, the cooling will not come on if the outside temperature is not high enough. Opening the window doesn't really cool down the room. So, advertising that the rooms are air conditioned is not quite right.

Dear Guest, Thank you for your rating. We have one air conditioning system for the whole hotel, and the system is now on the coolest temperature. But we will give this Information to the technician department to improve in the air conditioning. We look Forward to see you again soon! Best regards, Melissa Schöffers Reception and Reservation Manager

Well hidden whatever direction you're coming from

TripAdvisor rating 4.0/5

John_Doe_2nd Business - 07/01/2018 TripAdvisor review

Let me tell you the hotel and its parking are not easy to find, even using the GPS. Because it's on the end side of a 50 m street hidden in a park. ;) Once you find it, expect the German quality of service in a French-owned chain.

Thanks for your review.

Business travel

TripAdvisor rating 4.0/5

ValentinLoyo Business - 09/09/2017 TripAdvisor review

I stayed in a superior room while on business. The room is very spacious, the working area is comfortable (specially the rolling chair) and the minibar was included! The hotel feels very modern and the service was very good. City center is a short walk away.

We like to greet you again in our hotel next time.

Convenient stay in Aachen

TripAdvisor rating 4.0/5

DavidandHeiko Couples - 09/09/2017 TripAdvisor review

Convenient location in Aachen (close to Motorway yet within walking distance into the town centre, 15 minutes walk). Rooms were comfortable (booked upgrade to have free minibar) and staff were all friendly and helpful.

Thank you for your 4* rating.

Good quality hotel near to motorway and town centre

TripAdvisor rating 4.0/5

Q3346FOdavidf Family - 30/05/2017 TripAdvisor review

The hotel was comfortable. The newly modernised rooms were bright and cheerful. The staff helpful and informative. The hotel is well placed for walking to the town centre, thermal baths and the football stadium. It has plenty pf car parking.

Thanks for your comment we would like to greet you in our hotel soon.

good place to stay over night

TripAdvisor rating 4.0/5

rodneywebb Solo travel - 18/04/2017 TripAdvisor review

I have stayed here before and would always return. The staff are very friendly and helpful. I am not sure about the room make overs perhaps more light in the rooms. The breakfast is an outstanding delight

Thank you for your comments. We are looking forward to your next stay.

All was nice and well prepared as usual

TripAdvisor rating 4.0/5

783joseantoniov Business - 04/04/2017 TripAdvisor review

Preparation was quite good, the attention in all the services was at high level. Nothing bad to mention. I encourage to maintain the same level, refurbishing of the rooms is also at a good level. Congratulations

Dear Joseantoniov, We very much appreciate your comments regarding your stay at the Mercure Hotel Aachen Europaplatz. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

3-day stay

TripAdvisor rating 4.0/5

matthieus757 Business - 16/12/2016 TripAdvisor review

poor room and restaurant quality part of the hotel under renovation, so noice from the workers starting at 7AM breakfast was moderate but dinner meal quality poor staff quality moderate location is good

Thanks for your comment. The hotel is under renovation until 30.4.17. After this date we will greet our guests in the complete renovated hotel.

Thank you

TripAdvisor rating 4.0/5

luda1277 Family - 07/04/2016 TripAdvisor review

The service was very good. The room was comfortable. The beds though could do with bigger pillows and bigger duvet for a double bed. The location was excellent. The stuff was very helpful and friendly. They all spoke English which was very helpful. Overall I had a very positive experience at this hotel. Will definitely consider coming back.

All National Cup Aachen 2015

TripAdvisor rating 4.0/5

sheila209 Couples - 01/10/2015 TripAdvisor review

Have stayed at this hotel for the past five years at the same time every year to attend the All Nations Cup (Arabian horses). The reception staff are polite, friendly and helpful. The room (standard) is always spotless as is the on-suite. The staff in the bar/restaurant are helpful and polite and the buffet food has improved this year! Will return next year hopefully.

Family from Bahrain

TripAdvisor rating 4.0/5

Prasenjit M Family - 10/08/2015 TripAdvisor review

Satisfactory stay. While the bathroom was relatively unclean, on-site parking was free with Accor membership which was a bonus. No food options nearby and we had to go to the city centre (approx 2 kms away) for any decent choices.

Very nice hotel, not far from city centre

TripAdvisor rating 4.0/5

BSmekels Couples - 09/04/2015 TripAdvisor review

The hotel is nice and clean. People are very friendly, at the tables as well as at the reception. Room was in excellent condition. There's plenty of choice at the breakfast (loved the range of yogurts)! The city center is easily reachable by bus or a short walk. The Carolus Thermen are even closer. There is, however, no fitness in the hotel.

Not what it said on the tin

TripAdvisor rating 4.0/5

dootsy Business - 13/08/2014 TripAdvisor review

I booked a room with the following features: Privilege Room with a double bed Privilege Rooms with air conditioning. For more comfort: VIP bathroom including bathrobes, drinks from the minibar, tea/coffee and newspaper free of charge in the room. WIFI, late check-out and parking also included. There was no air conditioning, no bathrobes, normal bathroom - in fact normal room but with a few drinks in the bar, a bar of Milka and some nuts plus a coffee machine. Pretty much everything else was missing or not there. Would have expected the upgraded wifi, but still no. Shame as it's a nice hotel, but not a privilege room...

Week-end in Aachen

TripAdvisor rating 4.0/5

J H Family - 07/01/2014 TripAdvisor review

Hotel is a short bus ride from Aachen town centre. The room was fine and clean and when we stayed there it was quite. The breakfast is superb and overall the hotel is great for our needs. In the past they have lit the fire in the lobby but on this occasion it remained unlt which is a shame because it makes it all the more cosy.

WE in Aachen

TripAdvisor rating 4.0/5

id921021 Couples - 04/09/2013 TripAdvisor review

Very nice stay in Aachen, the hotel is pleasant, comfortable, clean, etc. The weather was not good enough to benefit from the pool unfortunately. Having the check-out at noon is an appreciated plus, we could take the time to wake up smoothly, have a nice breakfast and go back to the room to rest before packing. The location is a little bit far from the city centre, especially walking back after the dinner downtown. Next time we take a Taxi.

Good hotel with outdoor swimming pool

TripAdvisor rating 4.0/5

Philip-be Couples - 03/09/2013 TripAdvisor review

Nice hotel for businessmen but also for travellers. Distance to center of Aachen around 3km but busses only a few 100m distance and buslines are very cheap here. However long good summer the water in swimming pool was TOO COLD to enjoy and i really tried, around 19degrees C. Maybe time to consider heathing but it was no important point to grade the hotel. Breakfast very good however the baker who supply is not the best choice. Well maintained hotel and no complaints. Really good value for the money !

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