Hotel - Novotel Abidjan
Novotel Hotel Novotel Hotel

Novotel Abidjan Hotel

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4.0/5 282 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 106250.00 XOF Non member rate
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5.00P
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FELIX HOUPHOUET BOIGNY
  • Languages spoken at the hotel
    • Spanish
    • French
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Athletics stadium (Nearby)
    • Croquet
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 258 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 37 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 2,051 reviews

Our guest reviews for Novotel Abidjan

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 282 reviews
TripAdvisor review
Business - 22/04/2018
« Novotel Abidjan for business »

I was staying at Novotel Abidjan for business purpose. Unfortunately I notice the following things that need to be improved: - service in room: ro much time waiting for getting beveraqe in the room. - Internet access: not access all the time. - Pick up airport: not possible between 11 am and 2 pm. Unfortunately for me travelling from Nairobi, the only direct flight arrive at 11:25 am. - Drive to the airport: 30 min. late according to the time arrival expected. Positive remarks: Special hanks to the cleaning lady Marie-Solange and to the lady at the reception, Aimée. They have given me an outstanding service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MNTR1, It has been our pleasure to welcome you at Novotel Abidjan and we thank you for sharing feedback about your recent stay. Please accept my sincere apologies for unfortunate experience that you encountered with regard to the service delays at the room service. Please rest assured I have shared your comments with the respective team members and adequate training in these areas will be carried out to avoid future recurrences. We have also noted that our internet was not satisfactory, with our IT and provided, we are taking appropriate measures to improve the connectivity and speed. Finally, we are currently working with our shuttle service partner to improve the service and the schedule. Your special thanks has been shared with Marie-Solenge and Aimée. I trust you will not let this incidents impair your perception of our service standards and will give us another opportunity to serve you again in the very near future. In the meantime, I remain at your disposal should you require any further assistance. Warm regards, Fabio @Novotel Abidjan

AccorHotels certified review
K. A. Business - 20/04/2018
« Excellent ! »

Everything was well prepared, arranged and the service was excellent.

AccorHotels certified review
Andrea R. Business - 20/04/2018
« Not satisfactory »

The service is not in line with the expensive price. Hotel gets extremely busy during the week days. not enough space to accommodate guests for breakfast, had to wait some time for a table and there is just one set of cutlery available (fork and knife). Some days there is one teaspoon on the table as well, some other teaspoon are somewhere nearby the desserts or nearby the coffee machine. Terrible WiFi Line. In the rooms signal is extremely poor and works only if in the toilet room. Asked for an iron to un-wrinkle the shirt: it never got delivered Asked for help to book a taxi to the receiption - got a private car at a price 3 times higher than a normal taxi.

AccorHotels certified review
W D. Business - 19/04/2018
« Good business environment hotel »

Comfortable rooms and efficient bar outside staff. Breakfast food is good but service was poor in cleaning and preparing left tables and for the replacement of empty displayed food i.e. you could not relay on the same food being available in their containers each day .. you had a choice only on what was available

AccorHotels certified review
Chiboni E. Business - 19/04/2018
« Rooms were adequate but service levels provided by all staff is very poor. »

On check in the lady who dealt with us was ill informed and very rude. The waiters in the restaurant for dinner were always slow with drinks and service. On the last day we walked out. On check out the staff member was argumentative. Only thing that was good about the hotel was the rooms were okay. We are now in Addis at the Radisson paying a much cheaper rate with much better service. I certainly will not stay at the Novetel in Abidjan by choice nor will I recommend it to anyone.

AccorHotels certified review
Anonymous Business - 15/04/2018
« I have appreciated the welcoming and availability of staff. »

Had a good stay within your premises. I would advise cleaning staff to directly go to receptionist to ask when the client is leaving rathen than knocking and disturbing sometimes. The network can also be better.

AccorHotels certified review
Amos Business - 14/04/2018
« Deserves multiple visits »

Nice people; beautiful environment

AccorHotels certified review
Emmanuel S. A. Solo - 09/04/2018
« Very good »

It was a revealing experience giving that i could only communicate in English. I would anyday recommend Novotel as a hotel to stay while in Abidjan. Nice people.

AccorHotels certified review
Nicolas Business - 06/04/2018
« Very good »

Very good. Good staff, good F&B, good general atmosphere. Only room service did not work well: although I repeated 2 times the room number and it was confirmed by the employee, the food was delivered in another room, finally delivered in my room more than 1 hour after the call.

AccorHotels certified review
Vr Business - 05/04/2018
« Very pleasant stay »

Diversified breakfast Very helpful staff, solution oriented

AccorHotels certified review
Anonymous Business - 03/04/2018
« Noisy air conditionning »

Would rate 9 or 10 if the air conditioning was not so noisy. Same issue happened with my colleagues staying in other rooms. Called the maintenance staff, they came in and closed a water valve. This solved the noise but turned also the AC/C off!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos Manuel B., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. however,we have noted that the air conditionner was not satisfactory. we will take all measures with our technical department, to fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Rick Business - 01/04/2018

Good experience. Food was good. Room was clean. Would recommend securing the safe by screwing it to the cabinet from the inside using the holes that are provided for this purpose. I did not feel comfortable using it because someone could pick it up and walk out with it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard M., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. we have recently received the safes and have just put them down, and we are fixing them as we go along. we reassure you of their safety and that all measures are taken to ensure the safety of property and persons. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Kefilwe R. M. Business - 31/03/2018
« Fair »

I didn’t like the room I was allocated to.. sometimes I will find my room with no towels and not cleaned properly

AccorHotels certified review
Darshan C. Business - 30/03/2018
« Mr »

50% of the staff were not at all friendly. They couldn't understand English. They were just not helpful. The local manager and the 2 gentleman who helped with the bags were very friendly!

AccorHotels certified review
El H. M. S. Business - 29/03/2018
« Was treated as a platinum member. »

Was good appreciated my stay at Novotel as usual.

AccorHotels certified review
Maan Business - 28/03/2018
« It was ok »

It was ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel S., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
S. D. Business - 26/03/2018
« Very comfortable stay »

Second stay at this hotel and soon there will be the third one! Rooms are nice, clean and comfortable. Beds are fantastic. Great buffets. Staff are friendly and helpful (though a couple of unusual exceptions at the reception and bar).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano D., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan Customer Relationnship Manager

AccorHotels certified review
Michele S. Business - 19/03/2018
« fantastic !! »

I am very satisfied but, I would say the following: - Air clima very noisy even off, the noise persisted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michele Surace, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have taken into account your comment, we have recently made changes to our air conditioning network. Settings are currently in progress to bring you more comfort. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan Customer Relationnship Manager

AccorHotels certified review
V. M. Business - 19/03/2018
« Good but definelty as platinum member was expecting a upgrade to suite , which was done before »

overall your staff , rooms , food was really excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mathew Varghese, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. however, it is important to note that the upgrade is in a higher category than the reserved room and subject to availability. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan Customer Relationnship Manager

AccorHotels certified review
Frequent T. Business - 10/03/2018
« Not as expected »

really I've expected more from Novotel. Breakfast options not enough "Poor". Reception staff not professional enough, sometimes i request something and they say OK they will do it for me but they don't do it unless i request it more and more, i spent 3 days trying to reach to Duty manager or reception manager with no success always i got "he isn't at his office will let him call you back which never happen". Internet service is very poor i complained many times but the receptionist always say the IT guy is not here we will call him but he never comes. Response of reservation desk it too slow i had to wait for a week to get reservation confirmation after tens of emails requesting for updates.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmed Osama, Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise Abidjan

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