Hotel - Novotel Abidjan
Novotel Hotel Novotel Hotel

Novotel Abidjan Hotel

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4.0/5 263 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 100938.00 XOF Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking
    • Private outdoor parking
    • Public outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • FELIX HOUPHOUET BOIGNY
  • Languages spoken at the hotel
    • Spanish
    • French
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Overnight shoe shine
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Gift shop/newspaper shop

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Athletics stadium (Nearby)
    • Croquet
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Business centre
    • Business center with support staff (Paying)
    • Self service business centre (Paying)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 258 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 37 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Telephone
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 1,884 reviews

Our guest reviews for Novotel Abidjan

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 263 reviews
AccorHotels certified review
Anonymous Business - 13/02/2018
« It wasn't the best »

I was unhappy about two things in fact three. I noticed the security chain behind my door was missing and I told housekeeping on my floor in the morning. The lady asked for my room and said it will be changed. It was not done. When I came back in the evening I asked at the reception to send someone but I was refused this request. Secondly then on Saturday morning while resting I heard movement and realised someone was opening the door from outside at around 9.30am. I shouted out who is there and she responded she was coming to check for laundry. I was extremely worried because it means in the middle of the night anyone can enter my room. Thirdly the plates in the restaurant were always smudged. So it didn't look shiny clean as if they had been washed with dishwashing liquid and water. I was wondering if they just wipe them or the napkins were probably dirty and soggy. Standards are dropping here. I've had a nightmare experience here before when the napkin that was neatly on my lunch table looked clean but when I unfolded and used used it I later saw it had red lipstick smudged on it. I complained and made a report. That same month I came back and saw a glass on our dinner table that had the same issue. An imprint of a lip on the edge of the drinking glass. Thank you

AccorHotels certified review
Chuck Business - 12/02/2018

Excellent and appreciated

AccorHotels certified review
Wouter Business - 10/02/2018
« Good business hotel in Plateau »

Comfortable clean room. Service at reception is good. Bar / restaurant service rather slow and clumpsy.

AccorHotels certified review
Alice Business - 08/02/2018
« Ok »

Prefer the Novotel to most hotels in the area because of the amenities - gym, nice lounge area. However, I had an issue with dry cleaning - late delivery, poor information, and stapling my clothes, causing damage.

AccorHotels certified review
John M. Business - 07/02/2018
« Thankful »

I was very glad to find, upon my arrival, that I was upgraded due to my Platinum status. Very friendly team. Special thanks and appreciation to the supervisor Mme Louise, she is the definition of good customer care.

AccorHotels certified review
Jean-pierre G. Business - 06/02/2018
« Excellent »

All good. The only thing was the Internet is to slow and insufficient to make calls over IP using WhatsApp, Viber or Skype on my mobile smartphone. Also the remote control for the TV was malfunctioning in the first room I was staying in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Pierre G., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we noted that the WIFI did not live up to your expectations. We take the necessary steps to improve quality and speed. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Anonymous Business - 06/02/2018
« Very good »

Was very okay . Only criticism is the air conditioning in my room was not strong enough .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emmanuel Korboe K., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Roger F. Business - 01/02/2018
« Bad experience »

Even though the hotel was very good as usual, I had twice the bad experience to be treated as a client of a prostitute while my friend was registered with me. UNACCEPTABLE!!!!! I have talked to the general manager who apologised

AccorHotels certified review
A C. Business - 29/01/2018
« Novotel Abidjan »

The hotel is conveniently located, facilities are well maintained and staff is friendly and helpful. Pool is very nice and gym is better than expected. Food choices could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDER C., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan Customers Service Manager

AccorHotels certified review
David Business - 22/01/2018
« Excellent customer service »

Overall staff were great. Friendly and helpful throughout. Of particular note was the member of staff who travelled to the airport to meet me before I boarded my flight home to give me the coat I had left in my room. Cannot thank him enough. I will certainly stay at the Novotel again and will recommend it to friends and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David L., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers service Manager

AccorHotels certified review
Anonymous Business - 22/01/2018
« Great service »

Started my staying in a room (1113) where there was big stench issue. But the hotel team has been very responsive and I have been offered to change my room right away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yacine B., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customers Service Manager

AccorHotels certified review
Abdellah Business - 20/01/2018
« Correct »

Bon hotel. Rapport qualite prix un peu eleve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abdellah Akhssasi, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Rick Business - 20/01/2018
« Clean, conformable, friendly, efficient »

Novotel is an excellent solution for business traveling.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAPSUS S.C CAP091117UQ5, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Aristide K. Business - 20/01/2018
« Goog »

Just good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aristide Kouame, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Charles V. Business - 18/01/2018
« A nice room and helpful staff »

I liked the buffet, the pool, and the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear charles verrill, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise Abidjan

AccorHotels certified review
Daniel M. Business - 15/01/2018

Quite good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Baruch L., We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Customer service Manager

AccorHotels certified review
Walter Solo - 14/01/2018
« Mr. »

Good reception, nice environment and good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Walter Hevi, We very much appreciate your comments regarding your stay at the Novotel Abidjan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise ASSI Responsable Relation Clientèle

TripAdvisor review
Couples - 05/01/2018
« great moment »

I book to enjoy the lagoon view at the end of the year fireworks in Abidjan, the lady at home received me with a smile and an incredible kindness, the view of my room was beautiful !! I found the room service card quite poor and not varied, I was disappointed during an order!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KOROTOUMB, It was a pleasure having you at Novotel Abidjan and we thank you for sharing your feedback through TripAdvisor. We are glad you enjoyed a generous experience and carried with you a splendid memory Abidjan. It is heartening to note your appreciative comments about our service, product and as well as our culinary offerings. It has been a pleasure for us to be at your service and we look forward to welcoming you again soon. Warm regards, LouiseAbidjan

AccorHotels certified review
Anonymous Solo - 03/01/2018
« Nice hotel, poor service »

The hotel was nice and was in a good location; walking distance to many activities. The hotel also had many amenities. The hotel did lack good customer service, the hot water availability was spotty, and the WiFi availability was also spotty. Most lacking was the customer service which was not pleasant at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Imran Saeed, Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Louise

AccorHotels certified review
Youssouf K. Business - 28/12/2017
« Worst hotel experience ever »

Worst hotel experience ever

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., Thank you for taking the time to tell us about your experience at the Novotel Abidjan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas Simonnet General Manager

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