Hotel - Novotel São Paulo Morumbi
Novotel Hotel Novotel Hotel

Novotel São Paulo Morumbi Hotel

4.0/5 1,195 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 9AM (Paying)
    • Late check-out up to 3pm (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Relax and recharge your batteries with massages and treatments from Espaço Corpo e Saúde
  • Services for children
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 20 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Come and discover our feijoada at the 365 restaurant on Wednesdays and Saturdays. We also have live music on Saturdays and a kids' area.

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 190 rooms
  • 100% non-smoking hotel
  • 56 family rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 8,587 reviews

Our guest reviews for Novotel São Paulo Morumbi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,195 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Echikude Families - 07/03/2019 AccorHotels certified review
« vaction with family beow expectations »

service was sometimes awesome, sometimes poor, facilities had problema due to weather hazard

Anonymous Solo - 06/03/2019 AccorHotels certified review
« customer service »

Excellent customer service. Well atended in every aspect

Our hotel has responded to the review
Our hotel has responded to the review

Dear P., We appreciate too much your comments regarding your stay at the Novotel São Paulo Morumbi. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the opportunity to receive you in another moment. Sincerely, Rodrigo Neri Hospitality Manager

Marilia Business - 04/03/2019 AccorHotels certified review
« Great hotel and staff »

The staff is very helpful specially Jailton from reception. Loved the facilities and the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilia, We very much appreciate your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rodrigo Neri Hospitality Manager

Quietbrazilian Business - 03/03/2019 AccorHotels certified review
« Warm reception, cold bath and mean breakfast »

Guest since 1980,dawn of Novotel in São Paulo. Always enjoyed very friendly staff and opulent breakfast. My wife and I were escaping from blacked out, no power situation at our place in Morumbi. Reception it was very warm including a small cake but. Promising an outstanding stay. I couldn’t be such wrong. The shower simply didn’t heat-up.Took cold shower. Technician came and told me nothing was wrong(supposed to be my fault), Next day 6:00, morning shower: Cold one. No words.Breakfast was mean, poor in variety, with terrible Nescafé instant coffee machine. The shower case apparently is due to not so automated boiler. Human intervention is still essential.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucas, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback has already been shared with our teams. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns. Sincerely, Rodrigo Neri Hospitality Manager

Wilson Families - 01/03/2019 AccorHotels certified review
« Excelente. »

Superou as expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr Wilson, Agradecemos por ter dedicado o seu tempo para nos avaliar sobre sua estada no Novotel São Paulo Morumbi. Obrigado por sua avaliação e esperamos ter a oportunidade de recebe-los em uma próxima estada. Cordialmente Rodrigo Neri Coordenador de Hospedagem.

Moraci V. S. Business - 26/02/2019 AccorHotels certified review

Excelente estadia, staff mto atencioso e cordial.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Moraci, Agradecemos os seus comentários sobre sua estada no Novotel São Paulo Morumbi. Foi com prazer que recebemos seu feedback e não deixaremos de compartilhar os seus comentários com toda a equipe . Tenha certeza que seus apontamentos servirão de motivação para buscarmos sempre a excelência de nossos serviços. Mais uma vez agradeço o tempo dedicado a nos avaliar e esperamos recebê-la em breve. Cordialmente. Rodrigo Neri. Coordenador de Hospedagem

R. L. Business - 25/02/2019 AccorHotels certified review
« Mrs. »

Was a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rossana, We appreciate too much your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive your feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the opportunity to receive you in another moment. Sincerely, Rodrigo Neri Hospitality Manager

Rafael Business - 13/02/2019 AccorHotels certified review
« Great value for the money »

I really like staying in the Novotel Morumbi, it's close to the office, modern, and affordable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rafael, We appreciate too much your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the opportunity to receive you in another moment. Sincerely, Rodrigo Neri Hospitality Manager

Pat L. Business - 13/02/2019 AccorHotels certified review
« Great Location and great service »

I stay and the Novotel Morumbi over many other choices. Have for years.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Neri Hospitality Manager

Anonymous Business - 12/02/2019 AccorHotels certified review
« Not very good, as usual »

It was the third time I had to stay in this hotel. The system didn't recognize my Le Club Status as Gold, so I didn't receive any special attention: no welcome drinks, no better room. I had to work in my room, but there wasn't any table and chair. Very uncomfortable. And the room (and the whole floor) had a strange smell. This time I found the staff a little bit more friendly, but that wasn't the case in my previous stays.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ana Paula, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Neri Hospitality Manager

Anonymous Business - 12/02/2019 AccorHotels certified review
« As expected. »

Amenities very good, some guests don't respect quiet hours, that is bad. Breakfast tables not clean after 9 AM, that is not good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luis, Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Neri Hospitality Manager

Whyyou N. N. Business - 10/02/2019 AccorHotels certified review
« slow, smelly, ok food, ok facility »

the room was fine and the food at the buffet was also OK. it took 30 mintues to get a check after eating dinner at the restaurant. the corridor on the 6th floor has a very bad smell and the aeration in the room is bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear , Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Neri Hospitality Manager

Simon Couples - 08/02/2019 AccorHotels certified review
« OK but needs improvement »

The hotel is in a reasonably quiet location. Rooms are a good size. The bed is extremely comfortable, and there is a very good shower. Otherwise the hotel was very disappointing. The room's windows were absolutely filthy. The shelf next to the bed is tiny - only big enough for the telephone! There is no free water, which is very unusual for a hotel at this price. The breakfast was OK but, again, not acceptable at this price. The scrambled eggs were cold. The bread was of poor quality (unlike the Pullman at GRU) and there was a poor selection of meats and cheeses. I will visit São Paulo several times this year. My partner does not wish to return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A., Thank you for taking the time to tell us about your experience at the Novotel São Paulo Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rodrigo Neri Hospitality Manager

Daniel Business - 07/02/2019 AccorHotels certified review
« Comfortable experience at Novotel SP »

A very good experience at Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel, We appreciate too much your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the opportunity to receive you in another moment. Sincerely, Rodrigo Neri Hospitality Manager

Harrison Business - 28/01/2019 AccorHotels certified review
« Great, but with a few quirks. »

Facilities and amenities were great. Would have liked some rooftop access to see what the area is like and a better view. Staff were all fantastic, except for the bartenders on January 25th in the afternoon. The woman running the bar blatantly ignored us multiple times, then when we asked for a mixed drink, she called in two other people who did not know how to make the drink and spent 15 minutes looking up how. Other than that, it was truly an awesome stay! Would come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harrison, We appreciate too much your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team and I would like to apologize about our bar service, and tell you that We are working to improve a better experience. Thank you again for sharing your experience, and we hope to have the opportunity to receive you in another moment. Sincerely, Rodrigo Neri Hospitality Manager

Luigia S. Couples - 25/01/2019 AccorHotels certified review
« Amazing »

Expensive but worthy

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra Luigia, Agradecemos por ter dedicado o seu tempo para nos avaliar sobre sua estada no Novotel São Paulo Morumbi. Obrigado por sua avaliação e esperamos ter a oportunidade de recebe-los em uma próxima estada. Cordialmente Rodrigo Neri Coordenador de Hospedagem.

Robson Families - 23/01/2019 AccorHotels certified review
« Superou as expectativas »

Realmente superou as expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Robson, Agradecemos os seus comentários sobre sua estada no Novotel São Paulo Morumbi. Foi com prazer que recebemos seu feedback e não deixaremos de compartilhar os seus comentários com toda a equipe . Tenha certeza que seus apontamentos servirão de motivação para buscarmos sempre a excelência de nossos serviços. Mais uma vez agradeço o tempo dedicado a nos avaliar e esperamos recebê-los em um outro momento. Cordialmente. Rodrigo Neri. Coordenador de Hospedagem

Norton Families - 09/01/2019 AccorHotels certified review
« Better than expected. »

I had a quite good experience. The room and the facilities were, in my opinion, above average considering the price. My daughter really enjoyed the swimming pool. I had dinner only once at the restaurant and it was abysmal. The food was really really salty. On the other hand, breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norton, We appreciate too much your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive feedbacks. I will share your comments with our team to improve our service. Thank you again for sharing your experience, and we hope to have the opportunity to receive you in another moment. Sincerely, Rodrigo Neri Hospitality Manager

Otacílio Families - 07/01/2019 AccorHotels certified review
« Confortable and friendly »

It was a great expririence. The place is confortable, clean, well located and employees are very friendly!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Otacílio, We appreciate too much your comments regarding your stay at the Novotel São Paulo Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope to have the opportunity to receive you in another moment. Sincerely, Rodrigo Neri Hospitality Manager

Rafael Business - 22/12/2018 AccorHotels certified review
« Average »

The room was ok, however the service was pretty poor . At several times I seated at the restaurant and was not attended. The staffs were inattentive and not committed. I was sorry to see those kind of service at the hotel.

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