Hotel - Novotel Morumbi
Novotel Hotel Novotel Hotel

Novotel Morumbi Hotel

4.0/5 1,113 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Best price guarantee How it works?
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From 268.00 BRL Non member rate
From 241.20 BRL Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Relax and recharge your batteries with massages and treatments from Espaço Corpo e Saúde
  • Services for children
    • Babysitting on request (Paying)
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 20 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 190 rooms
  • 100% non-smoking hotel
  • 56 family rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Direct dial telephone
    • Telephone in bathroom
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,162 reviews

Our guest reviews for Novotel Morumbi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,113 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gady L. Business - 03/08/2018 AccorHotels certified review
« Mr »

ok

Chiu Business - 30/07/2018 AccorHotels certified review
« Short stay for business »

We stayed 4 days at this hotel, overall stay was not bad but had some ups and downs. Hotel staff does not really speak English and this was our main problem getting this done like printing a document or ordering room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolphus Adrianus Henricus B., Thank you for taking the time to tell us about your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We offer our employees private english classes and also online courses. Unfortunately in Brazil we have difficulties to hire waiters, and housekeeping employees with fluent or even basic English speaking. We, as managers, are investing in our employees education by contributing with their studies and their career. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Rossi Gerente Geral Novotel SP Morumbi

Anonymous Business - 30/07/2018 AccorHotels certified review
« Very good business week »

I stayed an entire week at the hotel for a business event. I found the hotel well organized and the fecilities were correct.

Sandra A. Business - 29/07/2018 AccorHotels certified review
« Good food but low quality services »

At my arrival Monday morning I was informed I had to pay for the night before due to some reservation. I clarified that it was wrong because I was flying but I was charged anyway. Then in the room there was an extra bed occupying my space unnecessarily since it was just me. Didn’t understand. The second day I was robed in my room, my silver earrings with stones disappeared together with some makeup. I informed the reception that told me someone would call me and no one did until I left on Friday. The tv and phone were bad connected and had to call a technition. At checkout I was asked about the minibar consumption and I suggested that in light that I was robed in the hotel I could have been offered 2 bottles of water. The person at the reception looked at me with an ironic look and add the water in the bill. Working in a corporate company I don’t want to stay there again.

Renan B. Business - 27/07/2018 AccorHotels certified review
« I was wrongly charged and unattended after requesting follow-up »

I have nothing bad to say about the rooms or the service during my stay, but the experience turned sour when I realized that I was discounted a amount superior to the invoice made and that there was no intent to help solving the issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renan Maxime B., Thank you for taking the time to tell us about your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you could give me more details about the issue on your invoice, I will be glad to assist you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Rossi Gerente Geral Novotel SP Morumbi

Quietbrazilian(at L. Business - 25/07/2018 AccorHotels certified review
« Frequent Flyer, Accor Silver, Unhappy - Guest at this hotel since 1981 »

Reception was kind and quick, but Accor Brazil's procedure to demand credit card as guarantee, even for Silver cardholders is something annoying, and a series of events to be described ahead illustrate how to get a guest upset about service

Anonymous Business - 22/07/2018 AccorHotels certified review
« The hotel looks nice but poor services »

More or less

Abaete A. Business - 04/07/2018 AccorHotels certified review
« Under my expectations »

Medium

Victor B. Business - 04/07/2018 AccorHotels certified review
« Great »

The accomodations are great, service also great with the exception of the receipt has still not arrived, if it has arrived on time would be a 10.

Mariana Families - 02/07/2018 AccorHotels certified review
« Surprising »

I was thinking it was just a hotel to sleep, but I was surprised to discover there was a lot more, even a tree house and a big great deck to stay.

Wiley Business - 02/07/2018 AccorHotels certified review
« The hotel was very clean, well organized, and had delightful, relaxing meeting and dining areas. »

Traveling to a foreign country brings some stress, even when arriving at the hotel. Novatel did an excellent job making me and my colleagues feel welcome. The room was very comfortable. The WiFi functioned without fail. The breakfast and lunches were delicious, especially the Flan. Thanks for going the distance.

Anonymous Business - 30/06/2018 AccorHotels certified review
« Very nice hotel with many areas to socialize with great, friendly staff. »

I was at the hotel for a business conference. All the events (meeting room, lunch, drinks & snack, audiovisuals) were very smoothly coordinated. Also, when I checked in to the hotel, the desk agent noticed from my passport that it was my birthday. Later that evening, the hotel delivered some birthday tarts to my room -- very thoughtful!

Kevin S. Business - 30/06/2018 AccorHotels certified review
« Good »

You would not let us use the van for a 4 km trip. You then turned around and let someone else use it. It was very insulting. The van was out at 1800, we wanted it at 1830, the schedule showed no one from 1800 to 1930. As we were then arranging 3 cabs, at 1815 the van came back, and when I inquired you gave it to someone else. All while I was still in the lobby arranging cabs. Very insulting.

Ddddddddddiiiiiiigggggggoooooo Business - 26/06/2018 AccorHotels certified review
« convenient business hotel experience »

fine hotel is not too fancy has everything you need for a business trip to sao paolo has a wonderful terrace and is close to the offices in morumbi

Roberto S. Business - 25/06/2018 AccorHotels certified review
« The expected quality of Novotel. »

I usually stay at Novotel Morumbi when going to São Paulo. This time, it was a nice coincidence since a company event was booked for the same hotel. Chosing where to stay was a no-brainer!

Anonymous Business - 24/06/2018 AccorHotels certified review
« Dissatisfied »

1. Almost no one speaks english 2. Laundry takes more than 3 days 3. Someone comes into my room even though I hang a message “do not disturb” and put laundry into my closet. 4. When I ask about late check out, person at reception speaks in portuguish and when I ask again to speak in english, she hangs the phone up and never call me and get the phone either. This is a terrible hotel and i will never use this hotel again and tell my people and company to do not use this hotel.

Alexandre B. Business - 22/06/2018 AccorHotels certified review
« Very comfortable »

Comfortable bedroom with good quality bed linen and shower. Tasteful room service and very good breakfast, not a vast variety but good quality products, including the croissant and pain au chocolat.

Anonymous Business - 19/06/2018 AccorHotels certified review
« Disapointing »

Reception staff not able to speak english Cannot register my frequent flyer to get the miles related to the stay Room very small Internet quite slow Difficult to get a large tea pot for breakfast only individual cups available

Jose Business - 10/06/2018 AccorHotels certified review
« Good service »

The service was good, I would say too small room and bathroom but ok as it got everything you need. Bed was ok but for some it may be a bit uncomfortable. Food was nice.

Vince W. Business - 10/06/2018 AccorHotels certified review
« Disappointing expereince »

Despite the hotel being very clean and nice the experience I had with staff and food was not good for me and this was one of the worst experiences in a hotel I have had for some time

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