Hotel - Novotel São Paulo Morumbi
Novotel Hotel Novotel Hotel

Novotel São Paulo Morumbi Hotel

4.0/5 1,138 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Relax and recharge your batteries with massages and treatments from Espaço Corpo e Saúde
  • Services for children
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 20 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 190 rooms
  • 100% non-smoking hotel
  • 56 family rooms
  • Extra bed in room for child
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 7,623 reviews

Our guest reviews for Novotel São Paulo Morumbi

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,138 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hamilton E. Business - 15/10/2018 AccorHotels certified review
« Satisfeito . »

Dentro da espectativa .

Donald F. R. Business - 05/10/2018 AccorHotels certified review
« Clean and helpful place. »

It was good , i liked it .

Ricardo D. Business - 01/10/2018 AccorHotels certified review
« Fixed »

When I arrived i recived a roon without desk to work, I was moved to anotehr roon a noise disturb me and again I was moved to another room at the same floor. So at this time my experience was not soo good. But at the end the issue was fixed. I am a frequent guest at this hotel.

Arturo N. Business - 25/09/2018 AccorHotels certified review
« Very Bad »

It is incredible that nobody speaks English at the Hotel and the personnel very rude. I will never came back to that Hotel.

Rl Business - 22/09/2018 AccorHotels certified review
« Far from good »

Long wait time for room service. Few towers

Ronald Business - 21/09/2018 AccorHotels certified review
« comfortable stay »

very comfortable stay, peaceful and relaxing.

Sarah Business - 18/09/2018 AccorHotels certified review
« I enjoyed my stay very much, and would be happy to recommend your hotel to colleagues, friends and family. »

Most elements of my stay were excellent, and I was quite comfortable. However, there is room for improvement.

Rafael S. Solo - 17/09/2018 AccorHotels certified review
« Good hotel »

I enjoyed the hotel. The attendant is good but I stayed only a night, I want to go there again and stay more days! Even so, I recommend this hotel!

Erich Business - 31/08/2018 AccorHotels certified review
« Nice hotel, but a difficult location »

I've stayed at Novotel Morumbi many times. The hotel itself is nice. My biggest criticism is the location.

Ricardo D. Business - 27/08/2018 AccorHotels certified review
« Shoudl be better »

I'm use to be at this hotel but that tie was the worst experience. I arrive tired at roon around 9:00PM and Tv control was not working properly. I called front desk but it was not fixed, so I sleept whithout whatching TV.

Benoit S. Business - 27/08/2018 AccorHotels certified review
« Good service but some hard points to be corrected »

Personnel was very service oriented (desk, taxi manager, ...) but you need to correct: 1. the fact that the room I was in (860) was much too noisy 2. breakfast tables were not cleaned very professionally (Sat 25/08 with a young woman was perfect, but the two days before, cleaning was approximate)

Juan P. G. Business - 19/08/2018 AccorHotels certified review
« Noise »

I have stayed several times in this hotel but this last one was not good. Room 862, there is a water pump in the roof that you can hear as it was inside the room... had to ask every night to turn off the pump and then sleep. I dont understand why after the initial complaint nobody fix the issue or just change me the room. Hope this helps to fix the situation.

Staci B. Business - 13/08/2018 AccorHotels certified review
« Everything you touch is broken! »

Although the lobby has the appearance of modern simplicity, the rooms are that of a youth hostel - small with an awkward floor plan. And everything I touched - shower, handles, etc. - was broken. My room had a standard full/queen squeezed next to a smaller full bed, although I was traveling alone for business. I would have preferred a desk and a bright light! Maybe more towels, lotion and a working shower. And the lunch buffet was horrible. I would not recommend this place to a friend...or enemy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Staci Dione B., Thank you for taking the time to tell us about your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I recently took over the hotel management and have already presented an action plan for urgent issues, avoiding future inconveniences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Rossi Gerente Geral Novotel SP Morumbi

Roberto S. Business - 11/08/2018 AccorHotels certified review
« Restaurant experience was disappointing »

When a dish takes too long to be made the last explanation you expect is that the food was frozen and had to be thawed in order to prepare your dish. This counts against the kitchen. If an item is on the menu, it is expected that the required ingredients be available.

Amauri B. Business - 11/08/2018 AccorHotels certified review
« Pleasant with some ifs! »

Rooms nice, restaurant in trouble! It takes to long to bring food to the table; in the first experience it took 40 minutes to bring salmon and potatoes; in the second one hour and 20 minutes. Guests are forced to buy bottle of mineral water; when I insisted they finally agreed to bring a jar of tap water which is very common in US and other hotels in Brazil.

Gady L. Business - 03/08/2018 AccorHotels certified review
« Mr »

ok

Chiu Business - 30/07/2018 AccorHotels certified review
« Short stay for business »

We stayed 4 days at this hotel, overall stay was not bad but had some ups and downs. Hotel staff does not really speak English and this was our main problem getting this done like printing a document or ordering room service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rudolphus Adrianus Henricus B., Thank you for taking the time to tell us about your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We offer our employees private english classes and also online courses. Unfortunately in Brazil we have difficulties to hire waiters, and housekeeping employees with fluent or even basic English speaking. We, as managers, are investing in our employees education by contributing with their studies and their career. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Rossi Gerente Geral Novotel SP Morumbi

Anonymous Business - 30/07/2018 AccorHotels certified review
« Very good business week »

I stayed an entire week at the hotel for a business event. I found the hotel well organized and the fecilities were correct.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Sebastian L., We very much appreciate your comments regarding your stay at the Novotel Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Luis Rossi Gerente Geral Novotel SP Morumbi

Sandra A. Business - 29/07/2018 AccorHotels certified review
« Good food but low quality services »

At my arrival Monday morning I was informed I had to pay for the night before due to some reservation. I clarified that it was wrong because I was flying but I was charged anyway. Then in the room there was an extra bed occupying my space unnecessarily since it was just me. Didn’t understand. The second day I was robed in my room, my silver earrings with stones disappeared together with some makeup. I informed the reception that told me someone would call me and no one did until I left on Friday. The tv and phone were bad connected and had to call a technition. At checkout I was asked about the minibar consumption and I suggested that in light that I was robed in the hotel I could have been offered 2 bottles of water. The person at the reception looked at me with an ironic look and add the water in the bill. Working in a corporate company I don’t want to stay there again.

Renan B. Business - 27/07/2018 AccorHotels certified review
« I was wrongly charged and unattended after requesting follow-up »

I have nothing bad to say about the rooms or the service during my stay, but the experience turned sour when I realized that I was discounted a amount superior to the invoice made and that there was no intent to help solving the issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renan Maxime B., Thank you for taking the time to tell us about your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you could give me more details about the issue on your invoice, I will be glad to assist you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Luis Rossi Gerente Geral Novotel SP Morumbi

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