Hotel - Novotel Morumbi
Novotel Hotel Novotel Hotel

Novotel Morumbi Hotel

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4.0/5 1,066 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early Check in from 8AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Relax and recharge your batteries with massages and treatments from Espaço Corpo e Saúde
  • Services for children
    • Babysitting on request (Paying)
    • Kids' Club for children aged 0 to 12 years
    • Outdoor playground for children

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 20 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Self service business centre
  • Copy/print service available
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Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 190 rooms
  • 100% non-smoking hotel
  • 56 family rooms
  • Extra bed in room for child
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Radio in bathroom
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Free access with phone card
    • Automatic temperature control
    • Direct dial telephone
    • Telephone in bathroom
    • Crib on request
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 6,137 reviews

Our guest reviews for Novotel Morumbi

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,066 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kate R. Business - 16/02/2018
« Meh. »

The hotel was average. I was disappointed that there was not complimentary bottled water in the hotel room

AccorHotels certified review
Anonymous Solo - 09/02/2018
« Agradable »

Fue satisfactorio

AccorHotels certified review
Uamaury R. D. O. Business - 07/02/2018
« COACH »

Fulfill my expectations

AccorHotels certified review
Anonymous Business - 05/02/2018
« clean, neat and tidy »

comfortable

AccorHotels certified review
Ana P. W. Families - 01/02/2018
« My experience was Ok »

When we arrived we found stained towels, dinner was not good, plastic little spoons at dinner room instead metal ones. For this price service must be better. However breakfast was really good.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Ana Paula W., boa tarde! Agradeço muito pelos comentários sobre sua hospedagem no Novotel Morumbi. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e espero revê-la em breve no Novotel Morumbi. Atenciosamente, Paula Peissner Gerente Geral Novotel SP Morumbi

AccorHotels certified review
Sergio B. Business - 31/01/2018
« Horrible checkout experience »

My stay was all right regarding the hotel itself. But at the checkout, I requested a Taxi. I had a scheduled meeting to atted. The person who checked out 5 mins after me got a taxi before me and left. My taxi actually never came. I was driven by the VAN Service that was leaving the hotel. Very bizarre experience. Please really make sure this situation does not repeat. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Sergio B., bom dia! Agradecemos por nos contar sobre sua experiência no Novotel Novotel São Paulo Morumbi. Sentimos muito não termos correspondido ás suas expectativas. No Novotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estamos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Obrigada mais uma vez por compartilhar a sua experiência e esperamos que nos dê a oportunidade de melhor atende-lo em uma próxima hospedagem. Atenciosamente, Paula Peissner Gerente Geral Novotel SP Morumbi

AccorHotels certified review
R Business - 29/01/2018
« Do not send mail if I didn't ask for it! »

That is a total turn-off

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard Olde R., We are really sorry about this situation. Novotel SP Morumbi

AccorHotels certified review
Valdinei Q. Business - 15/01/2018

Satisfotorio!!!

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Valdinei Q., boa tarde! Agradeço muito pelos comentários sobre sua hospedagem no Novotel Morumbi. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Feliz 2018 e espero revê-lo em breve no Novotel Morumbi. Atenciosamente, Paula Peissner Gerente Geral Novotel SP Morumbi

AccorHotels certified review
Romano Couples - 12/01/2018
« Comoda »

Comoda

Our hotel has responded to the review
Our hotel has responded to the review

Estimado David Luis C., Le agradecemos enormemente sus comentarios en relación a su estancia en Novotel Morumbi. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy segura que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Paula Peissner Gerente General Novotel SP Morumbi

AccorHotels certified review
Famguest Families - 09/01/2018
« Nice, helpful staff though a bit unexperienced on weekend. Overall positive experience and good value. »

Good value for family deal. Mixed dining experience . Room and service ok. Restaurant with good structure, attentious staff but wanting on kitchen execution showing basic flaws and delays. Excellent buffet breakfast (worth the value if looking for more than continental brkfst - no breakfast room service simpler offerings though), front desk attentious but a bit slow (seemed understaffed at times with 1-2 clerks managing phone and counter simultaneously) - restaurant staff very attentions but as said menu is limited and preparation/serving/stocking seemed even more limited at weekend: plates served cold more than once, limited presentation and a few menu options unavailable. Outdoor pool only. Ample lobby with kids entertainement options (toys corner, game console). Room was clean and recently remodeled. Split shower/wc arrangement is convenient though not spacious. Location only acessible by car/taxi (no walking distance places - free shuttle to surrounding venues only running on weekdays),

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander Guimarães, We very much appreciate your comments regarding your stay at the Novotel Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner General Manager Novotel SP Morumbi

AccorHotels certified review
Cristiane Business - 28/12/2017

Excelente Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra.Cristiane, boa tarde! Agradeço a avaliação e espero revê-la em breve. Aproveito para lhe desejar um Feliz 2018. Atenciosamente, Paula Peissner Gerente Geral

AccorHotels certified review
Flavio Families - 27/12/2017
« Very nice hotel »

The hotel is very good. I stayed only one night so I can't describe all amenities. But the hotel was very clean and workers were nice. Only thing I didn't like was the parking rate, which was more than 10% of the room (4 people) rate.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr.Flavio, boa tarde! Agradeço a avaliação e espero revê-lo em breve. Aproveito para lhe desejar um Feliz 2018. Atenciosamente, Paula Peissner Gerente Geral

AccorHotels certified review
Leonardo Business - 26/12/2017
« Hotel Structure very nice, service might can be improved »

The Hotel structure is very nice. Everything looks new and very charming. The service might can be improved. I had a few bad experiences. I order food on the room a few days after the workday. It took a little bit to be delivery in my room around 1:20 minutes. The food was not tasty and it was cold two days in the whole. Another thing was the cleaning service. Two days it was not performed even I have asked on the reception to perform it (PLEASE) and I left the (cleaning tag on the room's door). However in another hand I got very kindly receptionist which promptly apologized me and made sure that it will not happen again.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr.Leonardo, bom dia! Agradeço os comentários sobre sua hospedagem no NOVOTEL Morumbi e lamento pelos problemas relatados. Posso garantir que foram pontuais e não refletem nosso padrão de atendimento. Aproveito para lhe desejar um Feliz 2018 e espero revê-lo em breve. Atenciosamente, Paula Peissner Gerente Geral

AccorHotels certified review
Carlos Families - 26/12/2017
« Problems during check in »

The first impression was very bad. In the check in, the receptionist told me my reservation was for 2 people, when actually it was for 2 adults and 2 children. She told me there was no room available. Fortunately, I had the email message with the reservation confirmation that I had done through Hotels.com and, after showing it to her, she promptly found a room to my family. If I did not have the confirmation, I would be kicked from the hotel with may family. Not a good sensation at all.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Carlos Araújo, bom dia! Agradeço os comentários sobre a hospedagem no Novotel Morumbi e lamento pelo ocorrido durante o check in. Espero que nos de uma nova oportunidade para melhor atende-los e mudar a impressão causada. Aproveito para lhe desejar um Feliz 2018. Atenciosamente, Paula Peissner Gerente Geral

AccorHotels certified review
Anonymous Business - 18/12/2017
« Very enjoyable. »

Perfect service and comfort, plus a great location. Very tasty meal.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Sra. Bianca, boa tarde! Agradeço muito pelos comentários sobre sua hospedagem no Novotel Morumbi. Seus comentários serão compartilhados com a nossa equipe. Tenho certeza de que este feedback servirá como incentivo no nosso objetivo de aprimorar continuamente a qualidade de nossos serviços. Obrigada mais uma vez por compartilhar a sua experiência e aproveito para lhe desejar um Feliz Natal. Atenciosamente, Paula Peissner Gerente Geral Novotel SP Morumbi

AccorHotels certified review
Srmurillo Business - 18/12/2017
« Rooms need an upgrade »

Overall service was courteous and common areas are nice but rooms are outdated and need to cater to the business traveler outside of Brazil. Not one electricity outlet with the US standard. No Iron and Iron Board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Carlos M., Thank you for taking the time to tell us about your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner General Manager Novotel SP Morumbi

AccorHotels certified review
Anonymous Business - 17/12/2017
« Quiet, Clean with Excellent Service. »

The front desk personnel are awesome. They all speak English and helped with many questions while I was there. The rooms are modern, clean, lots of electrical plugs and very quiet for a good nights sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeffrey Kent W., We very much appreciate your comments regarding your stay at the Novotel Morumbi. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner General Manager Novotel SP Morumbi

AccorHotels certified review
Logan P. Couples - 15/12/2017
« satisfactory »

good except for the 3 issues we did not like. we had a 1st floor room abd a lot of noise from the pool parties at night. no hot water from the wash basin. free shuttle service was unreliable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Logapirian p., We very much appreciate your comments regarding your stay at the Novotel Morumbi. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Peissner General Manager Novotel SP Morumbi

AccorHotels certified review
Alexandre V. Couples - 12/12/2017
« No hot water, confused attendants »

Not good at all. The room didn't have hot water on the first day, it took more than 24h to fix it. Attendants were not much help, they didn't seem to talk to each other.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado Sr. Alexandre V., bom dia! Agradecemos por nos contar sobre sua experiência no Novotel Novotel São Paulo Morumbi. Sentimos muito não termos correspondido ás suas expectativas. No Novotel, procuramos fornecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Esteja certo de que estamos tomando medidas apropriadas para lidar com o problema e prevenir futuras ocorrências. Obrigada mais uma vez por compartilhar a sua experiência e esperamos que nos dê a oportunidade de melhor atede-lo em um futuro próximo. Atenciosamente, Paula Peissner Gerente Geral Novotel SP Morumbi

AccorHotels certified review
Donal K. Business - 11/12/2017
« Poor »

No hot water in the shower on day 1. No flow of water from sink taps throughout stay. Asked for iron and ironing board, iron was delivered but not the ironing board.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Donal K., Thank you for taking the time to tell us about your experience at the Novotel Morumbi. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Peissner General Manager Novotel SP Morumbi

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