Hotel - Novotel Manaus
Novotel Hotel Novotel Hotel

Novotel Manaus Hotel

4.5/5 359 reviews
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  • The hotel does not have wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Wheelchair access
  • Children's Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • Late check-out up to 5pm (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 6 to 12 years
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 00:00 / 00:00
    • Opening hours : Week-end 00:00 / 00:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 167 rooms
  • 100% non-smoking hotel
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Free access with phone card
    • Satellite/cable colour TV
    • Telephone
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 2,671 reviews

Our guest reviews for Novotel Manaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 359 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Manoel M. G. L. Business - 02/07/2018 AccorHotels certified review

Conveniente por estar dentro do Polo Industial de Manaus

B. A. Business - 30/06/2018 AccorHotels certified review
« All staff excellent »

I come to NOVOTEL MANAUS for now 24 years. It's a pleasure to recognize and be recognized by staff. Food is not original, but service is so good, and staff warmfull. Petronio not only makes excellent caïpirinha, but shares his enthousiasm for Brazil with foreigners.

Dora P. Business - 29/05/2018 AccorHotels certified review
« Excellent »

The service was excellent and the attention very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Anonymous Business - 16/05/2018 AccorHotels certified review
« nice stay in the hotel »

The reception staff always tried to help me the best they can. Even the complicated Safari was managed by an encouraged employee. Food in the hotel was tasty. It would be nice if bottled water would be incl. in the rooms - taking water out of the minibar is absolutely too expensive! Staff should tidy up the mess on and around the tables at the pool. What is really annoying is the horrible sound the chairfeet make everytime they're moved on the floor - especially during breakfast it is really bad when lots of people move their chairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We will be attentive to the cleanliness of the outside areas mainly swimming pool, where there is a large movement of guests, again thanks for your comments. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Anonymous Business - 14/05/2018 AccorHotels certified review
« Very nice, well appointed hotel »

Convenient, attractive restaurant; well equipped room; espresso in the lobby!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

F., E. Business - 04/05/2018 AccorHotels certified review
« ups and downs »

Staff was extremely courteous and willing to help - however facilities show decay and lack of maintenance

Our hotel has responded to the review
Our hotel has responded to the review

Dear E. F., Thank you for taking the time to tell us about your experience at the Novotel Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Anonymous Solo - 27/04/2018 AccorHotels certified review

I arrived about 2:30am after having booked about an hour earlier with Hotels.com. Though confirmation had not been received by Novotel, the reception clerk graciously arranged a room for me & my brief stay (7 hours) was comfortable & concluded with a lovely extensive buffet breakfast. Thanks, Novotel?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Family - 24/04/2018 TripAdvisor review
« So, so »

We didn't have the best experience at this hotel I'm afraid. We arrived very late at night and when we got to our rooms, there were only two beds made up, not the three we'd requested and had confirmed whilst standing at reception. As it was so late, the guy on reception couldn't do anything about it, so my husband had to go and sleep in a separate room by himself and then we were all requested to move the next day. Pool is indeed filthy - just clean it! This comes up in most of your reviews - my kids aren't fussy, but they had one dip and were straight out. When they did make up the extra bed on the second day, they issued a duvet without a cover. The main bed had a sheet plus a duvet with a cover, but they gave my husband the inner duvet and no cover - despite our protestations, they couldn't see anything wrong with it - all very strange and we didn't manage to get a cover - I had to wrap a spare sheet around it. Only water available is expensive mini bar water - so we had to walk to the garage and buy our own. Black mould growing on all three room ceilings we had access to and no handles on the bathroom doors, so you can't shut from inside. Staff friendly enough - particularly in restaurant.

Ornette Business - 12/03/2018 AccorHotels certified review
« Everyone was extremely warm, welcoming and helpful »

My experience was extremely positive. Everyone from the chamber maids, from reception to restaurant staff were extremely friendly and helpful. It would have been good to have had clearer signage for the gym.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Anonymous Business - 05/03/2018 AccorHotels certified review
« Left with split feelings... »

This was my first time staying at Novotel hotel. I was left with the mixed feelings... On one hand, the customer service was on pretty good level. The food service quite good too. But, my main issue was with the smell in the room... Yes, the mildew smell in the room was unbelievably strong throughout the entire stay. It was almost to unbearable level... I did complaint about this issue to the front desk. To their credit, they didn't deny anything and tried to help me by offering to move to different room. However, when we went to check that room, I realized that it had the same kind of smell. So, there was no point for me to swap the rooms... After returning back home I had to wash all my cloth twice to get rid of that mildew smell. And, even after that some of the clothes would still have the smell...

Our hotel has responded to the review
Our hotel has responded to the review

Dear G., Thank you for taking the time to tell us about your experience at the Novotel Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Marcio Z. Business - 05/03/2018 AccorHotels certified review
« As the same »

I'm frequent guest for this hotel. I use It for business proposals and this is very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Edson Business - 01/03/2018 AccorHotels certified review
« Good »

Everything ok

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Adam Solo - 27/02/2018 AccorHotels certified review
« Very convenient »

I just needed a comfortable room to sleep in before leaving on a cruise to xixuau in the Amazon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Moniky Business - 16/02/2018 AccorHotels certified review
« Ótima »

Sempre atendendo as expectativas

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Moniky, Agradecemos por ter se hospedado conosco. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diáriamente para superar suas expectativas. Esperamos que os bons negócios ou viagens a lazer lhe tragam em breve a Manaus. Nossa equipe estará lhe aguardando de braços abertos. Sejas sempre bem vinda ao Novotel Manaus. Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Juliana Business - 05/02/2018 AccorHotels certified review
« The Hotel ambience is very cozy, but in the end of the day it shows itself more as a event hotel than a guests hotel. »

The Hotel ambience is very cozy, but in the end of the day it shows itself more as a event hotel than a guests hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juliana, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Byung J. K. Families - 24/01/2018 AccorHotels certified review
« Good »

Comfortable room, delicious dishes were awesome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Antonio C. Business - 19/01/2018 AccorHotels certified review
« Nice place »

Nice place to stay, crew are extremely friendly, break fast with many options, swim pool fantastic,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Antonio, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Juliana Business - 28/12/2017 AccorHotels certified review
« A good hotel and good Experience about to feel in home; »

All the crew into the hotel has a very good mood. At overall the hotel has a 'very good home spirit'. Unfortunately there some aspect to improve as cleaning of the first level and speed services. Other issue that for me was very important is the hotel initiative about to rent the pool for some private party and forbid the guests usage, this particular incident happens during 2 days during my hotel stay period.

Anonymous Business - 30/11/2017 AccorHotels certified review

There were was mold smell in the rooms which you should investigate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom L., Thank you for taking the time to tell us about your experience at the Novotel Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We inform you that we have already taken care of the problems mentioned in our apartment, and that due to the humid climate of Manaus we often have this problem. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

John Business - 25/11/2017 AccorHotels certified review
« Unstable internet connection, quilt/pillow/bed/room with high humidity, inconvenient to move luggage downstairs (no elevator/escalator and only stairs) »

Just as my title describes: terrible experience. The reception even told me that the bad connection of WiFi is NORMAL......but why didn't I have such experience in other hotels (such as Holiday Inn and Cesar) in Manaus?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yu Chang C., Thank you for taking the time to tell us about your experience at the Novotel Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

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