Novotel Manaus Hotel 4 stars

TripAdvisor rating 4.5/5 417 reviews
Novotel Manaus
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Room 1

Number of guests
Children's age
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Hotel extras

  • On Saturdays, the most traditional Feijoada in Manaus

  • Full leisure structure

  • Great location in the heart of the industrial district

  • Easy access to the city's main tourist attractions

  • Comfort and design for corporate events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Children's Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 6 to 12 years
  • Boat excursions Nearby
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Novotel Manaus

AV. MANDII, 04 - DISTRITO
INDUSTRIAL
MANAUS - AM
69075140
manaus
brazil

Tel: +559221231211

Fax: (+55)9221231295

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    EDUARDO GOMES At 20km / 12.43 miles

  • By boat

    PORTO ROADWAY At 8km / 4.97 miles

GPS :-3.129065, -59.9826673

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Suite with 50m², 1 king size bed and 1 sofa bed ideal for the family.

  • Max. number of persons: x4
  • Area: From 50
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with a double bed

  • Max. number of persons: x2
  • Area: From 0sq ft
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 2 single bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with a double bed and sofa-bed

  • Max. number of persons: x4
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Mini bar with free soft drinks(...)

Our restaurants and bars

365

Type of cuisine: International

Restaurant 365 has been totally renovated and offers a buffet breakfast and lunch and a la carte dinner. On Saturdays it hosts the traditional and most famous Feijoada in the city, with live music and a full buffet.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR 365

Photo non contractuelle / Strictly non binding

Bar 365 in the NOVOTEL Manaus has been totally renovated and is the ideal place to unwind after a day at work, with ambient music and a range of snacks and drinks.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 330 m²

  • Maximum capacity: 300 people

  • Maximum banquet capacity: 150 people

Find out more
Novotel Manaus Meeting Room

Our guest reviews for
Novotel Manaus

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

3,441 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

417 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Bussines Trip

Customer review rating 4.5/5

Thanasis K. Business - 24/03/2019 AccorHotels certified review

My stay in Novotel Manaus is always very plesant and very comfortable

Dear K., Thank you for your review of our hotel! Sincerely, Daniel Betiol Gerente Geral Novotel Manaus

Not yet Novotel standard

Customer review rating 4.5/5

Marc Business - 24/03/2019 AccorHotels certified review

Room with a lot os stains Swimming pool missing 15 cm of water Food generally disappointing

Dear F., Thank you for taking the time to share your feedback. Sincerely, Daniel Betiol Gerente Geral Novotel Manaus

Novotel Manaus

Customer review rating 4.5/5

Timo Business - 22/03/2019 AccorHotels certified review

One of the best options in Manaus, despite the distance from city center

Dear H., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Betiol Gerente Geral Novotel Manaus

Satisfied staying in the Novotel Manaus

Customer review rating 4.5/5

Alexandre Business - 22/03/2019 AccorHotels certified review

Among the hotels in the area, Novotel Manaus defenitely is the better choice. - Nice rooms - Good food (Breakfast and Dinnter) - People (Polite) - Internet - that is the only problem I had this time, for some reason it was very unstable.

Dear T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Betiol Gerente Geral Novotel Manaus

Great customer service

Customer review rating 4.5/5

Sonja P. Couples - 17/03/2019 AccorHotels certified review

Thalita at the receptionin the afternoon is your best reception person of all including the “manager”. She is caring, calm and collected and very knowledgeable and resoursful. Food in the buffet is mediocre for a 4* hotel relatively far from other eating options. Sonja P.

Dear P., Thank you for review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Betiol Gerente Geral Novotel Manaus

Great experience once again!

Customer review rating 4.5/5

Andrew Couples - 16/03/2019 AccorHotels certified review

My time at Novotel was amazing! I was treated as if I were the only person in the hotel. The staff is what makes my stay worth coming back time and time again. I especially was impressed with Vivianne as she was very loving, friendly, and answered any questions I may have had. She always makes my wife and I feel very special and at home! I’m also very thankful for Juao Bosco, Gil, Petronio, and Fernando who are always so welcoming and are so attentive to all our needs. Novotel is the best!

Dear Andrew, Thank you for the great review of our hotel! Sincerely, Daniel Betiol Gerente Geral Novotel Manaus

Very pleasant stay

Customer review rating 4.5/5

Lima Friends - 12/03/2019 AccorHotels certified review

Very nice and professional staff, good breakfast and restaurant, nice swimming pool, well equipped gym.

Dear Maria Isabel, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Daniel Betiol Gerente Geral Novotel Manaus

Such a great Hotel!!

Customer review rating 4.5/5

Laura Couples - 12/03/2019 AccorHotels certified review

I had a great time at Novotel! We were received by a wonderful receptionist called Vivi who now became a friend of mine! I absolutely love their breakfast, you can find anything there, but the detox drink they serve is the best! The dinner was delicious and I was very appreciative of João Bosco who you can see does his job with all his heart. The workers are always super nice and doing everything they can for us to have a good time! Their swimming pool is big and always clean, they have a nice gym and beautiful and comfortable rooms. I will always recommend Novotel, you can’t go wrong with this choice!

Dear Laura, Thank you for taking the time to share your feedback. Sincerely, Daniel Betiol Gerente Geral Novotel Manaus
Customer review rating 4.5/5

Anonymous Business - 21/02/2019 AccorHotels certified review

The hotel has a very strong smell, specially in the 1st floor where I stayed. The breakfast was really good. The bed was comfortable. The service at the restaurant at the night was really slow. I didn't like to know that my other collegues stayed in a better floor, where the rooms do not have a bathtub to take a simple shower which I do not consider clean.

Dear Tania, Thank you for taking the time to tell us about your experience at the Novotel Manaus. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel Betiol Manager www.novotel.com

expired products. dirty floor. noisy room

Customer review rating 4.5/5

Marcus V. Business - 20/02/2019 AccorHotels certified review

hotel is OK, however expensive for what it offers. room was not clean: floor is dirty, bathroom had hairs which were not mine. quite disgusting. very noisy during the night, what woke me up during the two nights i spent there. worst of all, shampoo and conditioning were expired! threw them away, the next day the replacements were also expired - back from 2017!!! took some pictures, sent to management, talked to the front desk, never received an answer. quite bad. if i had the time, i would go to the local authorities as this is a crime.

the hotel has all I need at that moment

Customer review rating 4.5/5

Simone Business - 05/02/2019 AccorHotels certified review

Very good

Dear Simone Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Betiol General Manager www.novotel.com

Best Hotel I've ever been to!

Customer review rating 4.5/5

Andrew Couples - 03/02/2019 AccorHotels certified review

My experience was absolutely amazing! The room was clean, the food was great, and the staff and guests are wonderful. =)

Dear Andrew, Thank you for your great review about our hotel! We are glad to know that you enjoyed your time here with us! Hope to see you soon! Sincerely, Daniel Betiol General Manager

The best hotel I’ve ever been at! You can’t go wrong going to Novotel, I am so serious!!

Customer review rating 4.5/5

Laura Couples - 29/01/2019 AccorHotels certified review

I had an amazing experience at Novotel, it’s for sure the best hotel I’ve ever been at and I will never get tired of going back! The food was delicious, the breakfast was perfect, they make the best tapioca and they have a very healthy detox drink that I love! The room was great, nice and clean! But the best things of all was the workers, we got out of there with many friends! They are the sweetest, most caring and polite people! They go out of their way to make things special for their guests, we love them and miss them, it was sad to leave, I wish I could live there! I felt totally at home with them, don’t even think twice, choose Novotel!!!

Dear Laura W., Thank you for your great review about our hotel! We are glad to know that you enjoyed your time here with us and we were able to exceed your expectations. Rest assure that we are going to share your compliment with our staff. You are always welcome to come back and visit! Best Regards, Daniel Betiol General Manager

Hotel seems a little bit old but has everything you need

Customer review rating 4.5/5

Andre Business - 29/01/2019 AccorHotels certified review

It was ok

Dear Andre W., We very much appreciate your comments regarding your stay at the Novotel Manaus. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Daniel Betiol General Manager

Comfortable place

Customer review rating 4.5/5

Marcel A. Business - 28/01/2019 AccorHotels certified review

I did not have any problems in my staying at Novotel . The staff were great and food amazing. Definetly It's a great hotel .

Dear I., Thank you for taking the time to share your positive experience at the Novotel Manaus. We look forward to welcome you again very soon. Sincerely, Daniel Betiol General Manager

Good hotel - bad service

Customer review rating 4.5/5

Trine Couples - 23/01/2019 AccorHotels certified review

The room was nice. It was clean and had everything you needed. But the service in the hotel is very unfriendly. The people in the front desk did not smile and made us feel unwelcome. Seemed like the staff didn’t want to talk with us at all at check in or check out. Also very annoying that there were 3 times people had been knocking on our door in the morning, before 10 am. First someone wanted to check the air condition, second time a person wanted to get our laundry (which we didn’t have) and then a guy who wanted to check our mini bar. Luckily we woke up early, otherwise we would have been awaken by the guys trying to come into our room at 8 am. WAY TOO EARLY. The only people who seemed nice, were the people working in the restaurant.

Dear Mrs L., Please accept our apologies that your visit to the Novotel Manaus did not live up to your expectations. We will share your review with our team to correct all issues raised. The guest experience is extremely important to us. We hope to welcome you back to enable us to create a better experience for you. Best regards Daniel Betiol Novotel Manaus General Manager www.novotel.com

sujo

Customer review rating 4.5/5

Anonymous Business - 18/01/2019 AccorHotels certified review

horrivel

Prezado Magno, Obrigado por dividir sua opinião com a gente! Lamentamos muito que sua experiência não tenha atendido às expectativas. Suas observações serão consideradas com a devida atenção. No Novotel Manaus, procuramos oferecer um serviço de alto nível a cada um de nossos clientes; por isso seu feedback é muito importante para nós. Atenciosamente, Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Disappointed

Customer review rating 4.5/5

Lina Friends - 13/01/2019 AccorHotels certified review

We loved the lobby are ones we walked in but We were very disappointed with our room that smelled terribly bad! The buffet wasn’t clean! There was flies and plates on the display werent clean, we had to order from the menu; some of the staff were friendly!

Customer review rating 4.5/5

Anonymous Couples - 10/01/2019 AccorHotels certified review

A somewhat strange hotel. Lobby and bar restaurant area extremely cold!! Whereas the basement, where our room was, is damp and sticky. Felt a bit like a hospital. Rooms are OK, but staff hardly speaks english

Customer review rating 4.5/5

Nelio C. Business - 21/12/2018 AccorHotels certified review

entrance and service was so nice, internet link is very poor and i have 2 days without any connection more than 1 hours, lunch and breakfast so nice.

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