Hotel - Novotel Manaus
Novotel Hotel Novotel Hotel

Novotel Manaus Hotel

4.5/5 404 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Children's Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • Early Check in from 8AM (Paying)
    • Late check-out up to 5pm (Paying)
  • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Children's Club for 6 to 12 years
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 167 rooms
  • 100% non-smoking hotel
  • 8 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Satellite/cable colour TV
    • Telephone
    • Minibar
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 3,197 reviews

Our guest reviews for Novotel Manaus

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 404 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lina Friends - 13/01/2019 AccorHotels certified review
« Disappointed »

We loved the lobby are ones we walked in but We were very disappointed with our room that smelled terribly bad! The buffet wasn’t clean! There was flies and plates on the display werent clean, we had to order from the menu; some of the staff were friendly!

Anonymous Couples - 10/01/2019 AccorHotels certified review

A somewhat strange hotel. Lobby and bar restaurant area extremely cold!! Whereas the basement, where our room was, is damp and sticky. Felt a bit like a hospital. Rooms are OK, but staff hardly speaks english

Nelio C. Business - 21/12/2018 AccorHotels certified review

entrance and service was so nice, internet link is very poor and i have 2 days without any connection more than 1 hours, lunch and breakfast so nice.

Dmo Solo - 05/12/2018 AccorHotels certified review
« Good, clean hotel with good restaurant »

A one night stay only. The hotel is very peaceful, clean, comfortable and on the night I stayed had a good buffet dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear O., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Anonymous Business - 26/11/2018 AccorHotels certified review
« tranquila »

agradavel e sem problemas

Simonetta V. N. Families - 22/11/2018 AccorHotels certified review

Estadia agradavel

Renata X. Families - 21/11/2018 AccorHotels certified review
« Bad Service Experience »

I have stayed in many Accor Hotels throughout the years (Pullman, Novotel, Mercury) and this was the worse experience so far. The building itself had minor issues such as a big bathroom with no hooks and no place to put any of the toiletry or towels, toilet clogging, water leaking under the shower door as we shower, a room for 4 people but room for only one suitcase, no maintenance in the swimming pool in years, the room A/C stopped working on the last night, etc. The main issue was the lack of training for service. There were some good employees of their own doing such as Lana in the reception and an attendant in the restaurant (I did not get his name) but the rest, for the most part were not helpful, and sometimes rude. We had an issue that one of the days our room was not cleaned. We came back from an all day tour at 3:50pm, so I called the front desk to report. The lady informed me that they had until 4pm to clean the rooms. I then said we could wait but we needed towels for shower, which never came. At 5pm we went back to the reception and the lady informed us she could not send the cleaning crew or the towels because we did not inform the room number (she never asked, and most Hotels have room ID nowadays). We still got no towels, It was another 30 min and we got 1 bath towel and 2 hand towels (we were 3 in the room). We asked for towels in the pool another day, which never came. On another separate instance we had theater tickets and we needed to eat before we went. We were informed the buffet would only start at 7pm (it was 6:00pm) but we could order A LA CARTE. We sat and ordered right away and finally left at 7:00 with no food yet while all the waiters were too busy setting up the buffet to help us (my husband had to walk into the kitchen to get some information).

Marcio Business - 20/11/2018 AccorHotels certified review
« Everythings occurs good »

No Issues.

David H. Business - 17/11/2018 AccorHotels certified review
« Regular hotel, nothing special. »

Sleept comfortably, but my sleep was interrupted several times in the morning by cleaning people. There were no “do not disturb” signs. Breakfast was mediocre.

onlyvips Family - 17/11/2018 TripAdvisor review
« Poor customer service - We will not stay in Novotel Manaus next time »

I have been with Accor group and stay in their hotels worldwide. Novotel Manaus has let me down.Firstly, the hotel check in desk is not aware of the eligibility of platinum members where a free upgrade is provided. I had booked two superior rooms, and the reception offered me to upgrade against a cost. I tried to show the reception staff the rules translated in Portuguese over my phone. He refused and suggested that he will block the room and discuss with his manager in the morning. Since it was late night, I made sure that he noted this on the system. I checked with the front desk in the morning, and they reported that the only suite was given off that morning. I suspected that this was a lie but was not certain. So I asked my guide to call up the hotel after an hour for availability of the suite - he was told that it was available!The front desk staff was very poorly organised. One front staff who was there most of the day on 7th November was absolutely unhelpful and even rude. Examples of issues were:1 - We ordered cocktails on poolside and was delivered the same after 1 hour to the room despite clearly stating even in Portuguese using a translator.2 - We asked for a taxi on departure. We clearly told them that we would need a taxi that accepts credit cards. Eventually as the taxi arrived, we were informed that they take only debit cards. UK debit cards were not accepted. 3 - I clearly asked them to put the two rooms in my name, just as it appears on the booking confirmations. I showed them in google translate, as well as in English. And the front desk staff ended up with doing the opposite. To this date, I have not been able to resolve the issue as for some reason the Accor loyalty site has been working erratic. Hopefully, I should be able to resolve it over phone.The only positive side was breakfast. I thought the staff were courteous. I really feel sorry for them giving this hotel a bad review. Unfortunately, this is how we feel as a family about this hotel.The bathrooms are cramped and don't have locks. The floor was unclean. The towels were poor standard. The pool was crowded, as can be expected at a tourist place. Being an outdoor pool, near sunset, save yourself from mosquito bites - it will itch for days.Novotel Manaus tried to spoil the tour for the family - but fortunately, our day tours that we booked independently were excellent. We will be back in Manaus but will not stay or recommend Novotel Manaus.

Marcio Business - 05/11/2018 AccorHotels certified review
« Loud Halloween party in the lobby made it impossible to work »

The room was great and breakfast was also pretty decent, but I can't understand the Halloween party the hotel employees gave on the lobby. After a round of meetings in Manaus from 9 to 5, I went back to the hotel to participate of my last appointment for that day - a video conference. I imagined I could connect from the lobby, the bar or the restaurant and get the meeting done before hitting the road to the airport. To my surprise and disappointment it was simply impossible to join the VC from those places - and not because of the internet connection. The lobby was all covered with Halloween decoration, and 5 minutes before the VC started - at 7pm -, a DJ (!) started to play music as if we were in a disco. It was impossible to here a thing, not only in the lobby and the bar but also in the restaurant. I had no alternative but to connect from my cell phone and have the VC standing from outside the hotel, in the +85oF temperature from Manaus. It would still be unpleasant for me, but I could perfectly understand if such party was focused on kids and a bunch of them were participating - but that was not the case. The party had only hotel staff with their own costumes. Another table by my side in the bar apparently concluded their meeting in advance also because of the noise. It doesn't seam the hotel welcomes business guests.

Ana V. M. Families - 17/10/2018 AccorHotels certified review
« Satisfeita, grata! »

Atendeu expectativas.

Our hotel has responded to the review
Our hotel has responded to the review

Prezada Ana, Agradecemos por ter se hospedado conosco e ficamos muito felizes que tenhamos atingindo suas expectativas. A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para superar suas expectativas. Esperamos que os bons negócios ou viagens a lazer lhe tragam em breve a Manaus. Nossa equipe estará lhe aguardando de braços abertos. Sejas sempre bem vinda ao Novotel Manaus. Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Jose V. K. Families - 27/09/2018 AccorHotels certified review
« Very satisfaying until one eye-opener event... »

Service and personnel are the best! They are really looking after everything. At some point the A/C was not working and they gave us a new room for that night (out of the 4 nights we stayed) and always looking after that our experience should not be affected. To which, honestly, they pamper us so much that the A/C incident was easily forgotten. The one thing that was horrifying to us is the fact how much plastic bottle was produced in a day!. It was appalling how even in the restaurant was not possible to get water served in glass jars and regular glasses!. It is really not matching the needs of modern day hospitality service. And not to mention all the harmful cleaning products you are using. With such a beautiful country as Brazil, and with the unimaginable richness of the Amazon, it is really shameful how hotels like yours are not meeting up with the new challenges. Definitely next time we will try smaller hotels and B&B where this environmental issues are definitely taking into account

Vipin P. Families - 15/09/2018 AccorHotels certified review
« Mr Vipin P. »

I would have rated this hotel much more poorly should not it have been for Lana and Carla, and the restaurant staff who seemed to be of some help. Other than that all of the front desk staff is a disaster particularly Brento and Tiago.

Claudia M. Business - 15/09/2018 AccorHotels certified review
« Good value for money, great breakfast »

I stayed for 1.5 nights, for business, so that I had no time to enjoy the hotel's facilities.

L O. Business - 16/08/2018 AccorHotels certified review
« Not as described »

The hotel does not actually have the amenities they list. Laundry facilities and self-service laundry were listed, which implies you can wash your clothes on your own using a machine, but really they only have pressing/washing & pressing service WHICH IS EXPENSIVE AND RIDICULOUS for hiking clothes. The restaurant menu listed tons of gluten free options, but when we went to order they had nothing from the menu but wanted instead to offer a big fish dinner or a salad and french fries. Nothing like what the menu says they have.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elizabeth O., Thank you for taking the time to tell us about your experience at the Novotel Parque Olimpico. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guilherme Meyhofer General Manager Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Sébastien Business - 10/08/2018 AccorHotels certified review
« Not a Novotel standard »

The room was dark and very humid, therefor smelly. Housekeeping average, missing towel or room cleaned at 5pm No tissue in the bathroom Very good buffet at the restaurant Very friendly staff when not watching their smartphone while waiting for guests at the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sebastien, Thank you for the review of our hotel!we hope to correct the details mentioned by you during your next stay. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

J. P. Families - 01/08/2018 AccorHotels certified review
« Nice hotel and great people »

The whole hotel is good and service is as well. Specially those working gin the restaurant - always happy to help.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Maribel D. Business - 26/07/2018 AccorHotels certified review
« Good »

Good The cleanliness of the room is not really high quality The people from the front desk and restaurant are giving very good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

Alvaro M. Families - 24/07/2018 AccorHotels certified review
« Exellent Hotel »

I went to Manaos whit my family, and we stayed in Novotel. It is a exellent hotel, the rooms are confortables and very clean, the restorant have good and diferent foods. The people are very friendly and they offer exelent service. I recomend Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sinceramente Daniel Betiol Gerente Geral Novotel Manaus www.novotel.com Faça sua reserva em nosso site e confira as vantagens.

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