Hotel - Novotel Brussels Airport
Novotel Hotel Novotel Hotel

Novotel Brussels Airport Hotel

4.0/5 1,574 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 15  EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BRUXELLES NATIONAL
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Hammam
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week FROM 18.00 UNTIL 10.30 PM
    • Opening hours : Week-end FROM 18.00 UNTIL 10.30 PM
  • Snack & beverage machine

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 209 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 family rooms
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Baby bed
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 7,841 reviews

Our guest reviews for Novotel Brussels Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,574 reviews
Amund Business - 12/11/2018 AccorHotels certified review
« Very good. »

Very good. NO problems.

Graham Solo - 11/11/2018 AccorHotels certified review
« Wonderful hotel! »

I really enjoyed my time here. I didn't fly from the airport, but I walked to the town of Zaventem and took the train to other locations in Belgium from here. I thought the hotel was wonderful, the room and bed was extremely comfortable, the bar excellent. I would love to come here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham,<br>Thank you for sharing this wonderful review.<br> We are glad to know your recent stay with us was a lovely experience. We understand how important an excellent night’s rest is for our guests and are delighted we were able to meet your expectations. <br><br>It’s a pleasure to read that you were satisfied with our bar service.<br> We would like to thank you for your kind recommendation, we look forward to seeing you on a future visit!<br>Kind regards,<br> Fred De Deken, General Manager

Micaela Friends - 11/11/2018 AccorHotels certified review
« Not enjoyable »

The stay was not enjoyable and the airport hotel was not as advertised online. The beds were hard and pillows not soft. I could hear other guests coming in/out of their rooms, running their water, watching their TV all night long (walls are way too thin, so every noise is heard!). The location of the hotel was not as your website described being &quot;around the corner&quot; from the train station. Overall experience was not great and would not recommend to others.

Anonymous Couples - 10/11/2018 AccorHotels certified review
« A wonderful stay »

We arrived late at the airport and had a bit of trouble finding the shuttle stop, however, once the shuttle arrived that frustration disappeared. We were checked in and off to our room in no time and quickly dropped our bags and made our way to the restaurant. We had a very nice meal and enjoyed the friendly atmosphere. We were not long getting to our room for some much needed rest and returned to the airport the next day using the shuttle again. What a wonderful service you provide,..thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for this kind review.<br> We are thrilled that you had such a pleasant experience with us! From our restaurant to our team's efficient service and convenient airport shuttle, it is rewarding to know that we were able to meet your expectations.<br> We hope that you will return on a future occasion. Best wishes,<br> Fred De Deken, General Manager

Michelle S. Business - 10/11/2018 AccorHotels certified review

Stay was ok but every time I ran the tap in the bathroom you could smell sewerage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michelle, We appreciate your feedback.<br> Thank you for notifying us of the issue in the bathroom. We will look into the matter immediately. We are glad to hear that you had an overall pleasant stay, and we hope that you will visit us again in the future.<br> Best regards,<br> Fred De Deken, General Manager

Volker H. Business - 09/11/2018 AccorHotels certified review
« Prof. »

Fast and friendly check in. Good room. Good restaurant

Charlie Business - 09/11/2018 AccorHotels certified review
« Short and pleasant »

I enjoyed my stay. I arrived very late, close to 23:50 and was kindly reminded that the bar is still open until midnight and that I could use my drinks voucher to get a drink. It was exactly what I needed after 20+ hours of travel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie,<br>Thank you for this kind review.<br> It’s a pleasure to read that you had a pleasant stay. We are pleased to know you enjoyed our bar facility.<br> We look forward to welcoming you back in the future.<br>Kind regards,<br> Fred De Deken, General Manager

Andrea Business - 07/11/2018 AccorHotels certified review
« Too many people, too many queues. The hotle must hire more people!! »

Very expensive dishes, no choice for cheap and fast dish before go to sleep. Too less people working in the bar restaurant. The food is very important considering the fact that is very difficult to find smtg outside. the gym was really poor, better basic equipment is required.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea,<br>Thank you for taking the time to share your experience with us.<br> We are continuously striving to offer the most competitive prices with a quality service and are very sorry to hear that we were not able to meet your expectations in this regard. We are also always trying to improve the variety and quality of food items that we offer and do hope that you will share your suggestions with us on your next visit.<br><br>We have just renewed our gym with the latest techno gym machines, as we know many of our guests, just like yourself, will appreciate.<br> We hope to welcome you back again in the future so you can make the most of these improvements.<br>Best wishes,<br> Fred De Deken, General Manager

Mk Couples - 06/11/2018 AccorHotels certified review
« Zeer goed »

Good staff, very kind barman, room are okay !!

Sarantis D. Families - 06/11/2018 AccorHotels certified review
« Convenient stay, polite staff and good location! »

It is important for us to stay in a hotel with family rooms, pet friendly, with parking and wifi. Novotel hotel offers all these things, thus it is very convenient to stay there. On the other hand, the hotel and the rooms are clean and the staff is very polite. We had dinner at the hotel restaurant and we were very satisfied from the quantity and the quality of the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarantis,<br>Thank you for the high rating and your positive review.<br> It is wonderful to hear that you enjoyed your stay. We strive to provide clean and comfortable accommodations at a good value, and we are very glad that you were satisfied in this regard. Thank you for your kind words about our team members, the food quality and all the facilities. Your positive feedback is truly appreciated and encourages us to maintain our high standards.<br> We look forward to welcoming you and your family for another pleasant stay.<br>Best wishes,<br> Fred De Deken, General Manager

Anonymous Business - 05/11/2018 AccorHotels certified review

Very nice hotel during stay. But no pick-up shuttle available after 11:00 pm, and hotel is very close to airport and we don't know where it is located, no taxi driver want to pick-up us to the hotel because it is very close to airport, we need pay extra money to taxi driver to make sure we can sleep at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you for sharing your experience.<br> We are pleased you enjoyed our hotel.<br>We are very sorry to hear that you had difficulties with transport options.<br> We look forward to welcoming you back in the future.<br>Best regards,<br> Fred De Deken, General Manager

George M Business - 05/11/2018 TripAdvisor review
« Novotel at Brussels airport »

The rooms are clean but now very shabby with chipped paint on the walls and generally the rooms look very tired. They urgently need a redecoration to bring them back up to the expected level of quality given the high price one pays. The hotel has a free shuttle every 10 mins between the airport and the hotel whihc only takes 3 mins to arrive. Very handy for tired passengers. It is only 15 mins from the airport train station to go to Brussels Midi station and there are over 100 trains a day back and forth.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for taking the time to share your review. Thanks for mentioning our free shuttle to and from the airport. In spite of being closer to the airport, our hotel always offers a serene atmosphere to ensure the much-needed rest before or after the journey. We also aim to provide the spotless rooms with all the essential amenities. We assure you that our entire premises and the facilities are well-maintained and regularly checked. However, we also welcome your suggestions and have passed the same to the relevant. We look forward to welcoming you back. Best wishes, Fred De Deken, General Manager

Aa Business - 04/11/2018 AccorHotels certified review
« Clean, good and comfortable hotel »

Staff polite. Really good breakfast. Too slow dinner service though. Quite big and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br> We appreciate that you took the time to share your experience with us. <br><br>Our team sincerely thanks you for your kind words. <br><br>We are however sorry to hear that you were not completely satisfied with our dinner service. Rest assured that we have noted your comment; your feedback helps us to highlight areas for improvement.<br><br>We are happy that, despite this, your stay with us was one of comfort.<br> We hope to welcome you in the future. Best wishes,<br> Fred De Deken, General Manager

Timothy Families - 04/11/2018 AccorHotels certified review
« The breakfast was lovely, but the room was too small for a couple and a child. »

Having stayed at the hotel a few times in the past, we were looking forward to it. However, our room was really small and with the sofa bed down, compared disfavourably with other Novotels such as Mechelen or Leuven. There wasn't enough towels or shampoo for 2 adults and a child. Whilst we got more towels, there was no shampoo available. The breakfast was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy,<br> We value your feedback in relation to your recent stay. <br><br>Thank you for your kind highlight of our breakfast buffet.<br><br>We are sorry to hear that the size of your room did not meet your expectations on this visit. However, our hotel does offer a Family room with the option of 2 connecting rooms for more space. <br><br>We always try to ensure our guests are satisfied at all levels and find the most suitable way to find the best solution without delay.<br> We hope that you will return in the future. Sincerely,<br> Fred De Deken, General Manager

H. Business - 02/11/2018 AccorHotels certified review
« Sejour business Brussels »

2 nuits d'hotel a Zaventem

Marcus Families - 01/11/2018 AccorHotels certified review
« Invoice Payment Issues »

Stayed at the Novotel Brussels Airport, great location close to a taekwondo tournament we were attending on the 28th October. Good facilities, games for the kids to play with. Unfortunately the bar was closed. We ordered room service, the food was very well prepared and the service was great. We opted for fast checkout, which was ideal as we left early for the tournament. However, I then received 2 emails on the 28th of October, one relating to the invoice for our room (298), so no problem. Then another relating to a payment card issue, regarding a meal taken in the restaurant lunch time on the 28th October, relating to a mister Luc Zoetardt from room 368. As I received these on my phone, unfortunately I issued my card details without seeing the invoice. When I returned and was able to open the invoice, I then realised this should not have been issued to me, as we were not at the hotel for lunch as we were in a taekwondo tournament. We have bounced back and fore emails regarding the issue. To which finally on the 30th October they assured me that the invoice was sent in error and that I would not be required to pay it. The following day I checked my bank, and it appears that both payments are being processed. I have requested by email on the 31st October that this payment should be refunded. But as of 09:00 1st November I am yet to receive a response. I have checked my bank this morning (1st Nov) and both payment are being processed still.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marcus, Thank you for your detailed review regarding your recent stay with us.<br> We are pleased to know that you and your family had a wonderful stay with us and glad to know that you enjoyed our location, service and all the facilities. <br>We are very sorry that you were not able to make the most of our bar. It was just reopened this week and as from next week the tasty bar menu will again be on offer.<br>With regards to the other issue, I would be grateful if you could provide me with a telephone no. or email address that I can contact you on or please do not hesitate to contact me directly and we will be able to discuss this further.<br> We really hope to have the opportunity to see you on your next stay. My kindest regards,<br> Fred De Deken, General Manager

Abbey J. Business - 01/11/2018 AccorHotels certified review
« Convenient stay close to the airport. »

Had to wait longer than I wanted to at check in as there was a queue when everyone got off the bus. Enjoyed the blue tooth speakers and the breakfast room service was fantastic. Could do with some items in the mini bar.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Abbey,<br>Thank you for taking the time to share your valuable review.<br> From our convenient location to your comfortable accommodation, we are very glad that you enjoyed so much of our hotel. <br>Please accept my apologies for the delay in your check-in and rest assured we have noted your comment concerning the mini bar which we will certainly be taking into consideration. <br>Nevertheless, we thank you for noting our tasty breakfast. It is always a pleasure to help our guests start the day off right.<br> We hope we will have the opportunity to welcome you back in the future. <br>All the best,<br> Fred De Deken, General Manager

Pawel Couples - 30/10/2018 AccorHotels certified review
« Very happy with the hotel and service provided »

Very good Novotel standards hotel and quick shuttle bus to the airport!

Anonymous Business - 30/10/2018 AccorHotels certified review

Everything was fine and what was required

Rex Business - 29/10/2018 AccorHotels certified review
« Good business hotel (for short stay) »

Convenient hotel nearby airport with good shuttle service alternative big parking. Room is correct, restaurant and bar also although I wish the food selection would be little bit more, especially if you stay there often.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rex,<br>Thank you for your valuable review.<br> We are glad that you had a pleasant stay with us. Thank you for appreciating our location, shuttle service facility, parking, room and other facilities. Regarding the food choice, we have taken note of your comment and we will surely work on adding more items to the menu. We are happy that the rest of the facilities were to your satisfaction.<br> We look forward to welcoming you again.<br>Best wishes,<br> Fred De Deken, General Manager

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