Novotel Brussels Airport Hotel 3 stars

TripAdvisor rating 4.0/5 1,641 reviews
Novotel Brussels Airport
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+ 25 Services
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Room 1

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Hotel extras

  • Airy, modern soundproofed rooms

  • Free WIFI, generous ergonomic work space

  • Complimentary shuttle service to and from the airport (schedule available on demand)

  • Enjoy in our Wurlitzer bar a large choice of Belgian beers, or some other refreshing drinks.

  • 9 flexible spaces for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • BRUXELLES NATIONAL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Hammam
  • Outdoor playground for children
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831
diegem
belgium

Tel: +3226200433

Fax: (+32)2/7213958

Contact email

Check-in from 14h00

Check out up to 12h00

  • BRUXELLES NORD-BRUSSELS AIRPORT :   LEERLOOIERIJSTR

  • By plane

    ANTWERPEN DEURNE At 46km / 28.75 miles

  • By plane

    BRUXELLES NATIONAL At 2.6km / 1.63 miles - Shuttle free

  • By plane

    LIEGE BIERSET At 98km / 61.25 miles

  • By car

    ANTWERPEN / AMSTERDAM At 4km / 2.5 miles

  • By car

    GENT / OOSTENDE At 3km / 1.88 miles

  • By car

    NAMEN / LUXEMBOURG At 8km / 5 miles

  • By train

    ZAVENTEM At 2.6km / 1.62 miles

  • By train

    ZAVENTEM AIRPORT At 2.6km / 1.63 miles

GPS :50.893327, 4.462002

Currently, close to our hotel

Brussels Airport, visit

From 01/01/2012 to 31/12/2019

At 1.6 km

The Maison Autrique, Brussels, visit

From 01/01/2017 to 31/12/2019

At 4.1 km

Tour of the Atomium, Brussels

From 01/01/2011 to 31/12/2019

At 8.4 km

Couleur Café Festival

From 28/06/2019 to 30/06/2019

At 8.5 km

Tour of the Mini-Europe Park, Brussels

From 01/01/2018 to 31/12/2019

At 8.6 km

A giant painting by Guillaume Botazzi on place Jourdan

From 10/02/2019 to 31/12/2019

At 9.2 km

Brussels Bridge Rally

From 29/06/2019 to 29/06/2019

At 9.3 km

Brussels City Museum, visit

From 01/01/2018 to 31/12/2019

At 9.3 km

Les Halles Saint-Géry, Market, Brussels

From 01/01/2016 to 31/12/2019

At 9.5 km

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with Double Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with double bed and a sofa bed

  • Max. number of persons: ‌3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room with Double Bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Premium Room with Double Bed and 2 Sofas

  • Max. number of persons: ‌4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

FOODSQUARE

Type of cuisine: International

Welcome to Foodsquare, a place where the food is simple, the servings are generous and the atmosphere friendly and relaxed. Health-balanced food offer and Kids menu with a large choice. Free WiFi available

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WURLITZER BAR

Photo non contractuelle / Strictly non binding

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 140 m²

  • Maximum capacity: 110 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Brussels Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

9,210 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,641 reviews

Reception staff very helpful

Customer review rating 4.2/5

Yimmy S. Solo - 12/06/2019 AccorHotels certified review

My credit card was stolen and the hotel staff helped me contact the Australian credit card provider to report the loss, which helped to reduce my stress enormously. They also followed up my request and emailed me the shuttle timetable, very responsive.

insulted

Customer review rating 4.2/5

Mohamed E. S. Friends - 12/06/2019 AccorHotels certified review

Good day , i would like to inform you that we did not stay at your hotel due to inconvenience of the room and what we booked through booking.com also we have been treated very bad by the hotel stuff and the receptionist who took my call hang up the phone in my face when i asked her to change my room because of the smell and because of the layout of the room didn't look like we booked . we left our room after check in by 20 minutes because we felt so insulted and we asked for a refund to be done . i hope refund is done and this is the least could be done from your side.

Comfy beds, tasty food

Customer review rating 4.2/5

Samawaystay Business - 11/06/2019 AccorHotels certified review

As expected

Nice place and people

Customer review rating 4.2/5

Franco Business - 11/06/2019 AccorHotels certified review

I stayed at the hotel during four nights and had a good experience. People is kind, rooms are fine and breakfast is good too.

Excellent stop over, very comfortable

Customer review rating 4.2/5

Andrew D. Solo - 11/06/2019 AccorHotels certified review

Efficient service from airport pick up to drop off. Used room service, very tasty food. Bed very comfortable facilities much appreciated.

As expected

Customer review rating 4.2/5

Anonymous Business - 07/06/2019 AccorHotels certified review

Fine

Customer review rating 4.2/5

Ray B. Business - 06/06/2019 AccorHotels certified review

Location, staff, facilities are great. However the rooms could use an update.

Dear Ray, Thank you for your review. It is rewarding to know that you had an overall pleasant stay at our hotel. Please know that we have noted your suggestion regarding a room update, and we will certainly take this into consideration for the future. We hope that you will return on another occasion. Best regards, Fred De Deken, General Manager

Poor quality food, old room

Customer review rating 4.2/5

Lee H. Business - 06/06/2019 AccorHotels certified review

Poor quality food at dinner - Spaghetti Bolognese. Used soap bar left in bathroom - with hair on the bar of soap! Came down for breakfast at 9.35 only to be told breakfast had finished I was too late. This went against the information when I checked in which said breakfast was served until 10am. THIS IS QUITE POSSIBLY THE WORST HOTEL I HAVE EVERY STAYED IN.

Dear Lee, Thank you for your candid feedback. We are very sorry to read that your recent stay fell short of your expectations. Please rest assured that we have taken good note of your concerns and we will use this feedback to make the necessary improvements. Regarding breakfast, we would like to clarify that our buffet is available from 6:30 to 9:30am during the week, and from 6:30 to 10:30 am on the weekends. We can provide a take away breakfast before or after these hours; please do not hesitate to let us know if you would like one prepared. We hope that you will give us another chance in the future. Kind regards, Fred De Deken, General Manager

Satisfactory for one night

Customer review rating 4.2/5

Sarah Business - 06/06/2019 AccorHotels certified review

Reception - ok, trying to do too many things at once so didn't know when he was asking me for something or speaking on the phone. Room 147 - so near reception, it was very noisy & disruptive for me. Breakfast good, bar staff attentive in evening

Dear Sarah, Thank you for sharing your review. We appreciate your kind words towards the bar team; your comments are important in educating our staff about good and bad service. We however apologize for any inconvenience which may have been caused due to noise; please do not hesitate to inform reception so that a room more suited to your requirements can be found, subject to availability. It is pleasing to know that you enjoyed our breakfast and that, nevertheless, your time with us was satisfactory. We hope to be able to welcome you for a longer stay. All the best. Fred De Deken, General Manager

Toilet wasn't clean, old room, not fresh...

Customer review rating 4.2/5

Wouter G. Business - 06/06/2019 AccorHotels certified review

The experience was below what I'm used from Novotel. The room was old, the toilet wasn't flushed, including droppings, the air in the room wasn't fresh.

Dear Wouter, Thank you for taking the time to share your candid feedback. Please accept our apologies for this bad experience, and rest assured that this information has been given to the personnel concerned. This is very disappointing to hear, but we hope you will give us another chance to make it up to you. We hope to be able to welcome you back for a more pleasant stay in the future. Kind regards, Fred De Deken, General Manager

Awesome

Customer review rating 4.2/5

Margaret H. Business - 04/06/2019 AccorHotels certified review

Thank you for accommodating my early arrival. It is much appreciated after flying all night. Breakfast was also great. yum,yum.

Good location

Customer review rating 4.2/5

Anonymous Business - 03/06/2019 AccorHotels certified review

I was able to spend comfortably in a very clean room. In addition, it was easy to access airport and was convenient location.

Good location, good room, good service

Customer review rating 4.2/5

Laszlo Couples - 01/06/2019 AccorHotels certified review

Everything was as expected. No issues, quick a nd friendly service.

Good

Customer review rating 4.2/5

Anonymous Couples - 01/06/2019 AccorHotels certified review

Was nice

Customer review rating 4.2/5

Anonymous Families - 31/05/2019 AccorHotels certified review

Nice and clean.

Excellent position for the right place

Customer review rating 4.2/5

Michel Business - 31/05/2019 AccorHotels certified review

Rooms are clean, quiet despite next to the airport. Staff is welcoming and professional

Dear Michel, Thank you for such a positive review. We are glad that you had a pleasant stay with us and are pleased to hear your kind comments in relation to your room. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. We hope to have the pleasure to welcome you back Kind regards, Fred De Deken, General Manager

Decent hotel, bad smell in room. The hotel is a bit dated and needs a bit of a refurbishment.

Customer review rating 4.2/5

Brian M. Business - 30/05/2019 AccorHotels certified review

As stated above - the hotel is a bit dated. Bit of a long queue for checking in. Staff were very nice. The bad damp smell in the room was quite off-putting.

Dear Brian, Thank you for sharing your review. Our team appreciates your kind words. We however regret that not everything about our hotel was to your liking; we wish that you had made us aware of the unpleasant odour during your stay. Currently, we are experimenting on different ways of eliminating any unpleasant smell. Also, while we do carry out work whenever necessary to keep our rooms and facilities up to date, we have noted your comments. It is pleasing to know that, despite the issues faced, your time with us was pleasurable. We hope to welcome you again. Best wishes, Fred De Deken, General Manager

Good

Customer review rating 4.2/5

Kayren Business - 30/05/2019 AccorHotels certified review

I found it difficult to find the shuttle bus when I came into arrivals. I rang the hotel and the receptionist was very unfriendly and told me she didn't know where I was so couldn't guide me from the arrivals. For a hotel selling itself as a airport hotel I found this very disappointing. Because of that it took me longer to get to the hotel (the shuttle only runs every 25 minutes) then my flight duration. Everything else as the hotel was good so my suggestion would be better training at reception.

Dear Kayren, Thank you for taking the time to review your stay with us. We're sorry to learn that your experience hasn't been as good as we usually receive. We have noted your comment regarding the airport shuttle, and we apologize for any inconvenience. We appreciate your comments as to where we can improve upon the guest experience; we will be sure to pass them on to the appropriate department. Nonetheless, we are glad to hear that the rest of your stay was satisfactory. Despite this, We look forward to welcoming you back again for a better experience on a future visit. Best regards, Fred De Deken, General Manager

Convenient place to stay to catch a morning flight but unacceptable problems with wifi.

Customer review rating 4.2/5

Chris Couples - 29/05/2019 AccorHotels certified review

I only booked the hotel because it was convenient to my early morning flight at the airport. The room was comfortable and the amenities (and high restaurant cost) were in line with my expectations. One bedside reading lamp in our room was not functioning. HAd a major problem with wifi. The regular wifi was not secure and I was only prepared to use secure wifi. I therefore sought instructions on how to use the premium wifi from the front desk who assured me that the premium wifi was secure. Those instructions could not be followed (they told me to use the network "hoistwifi" and no such network existed. I then tried to buy the "premium" wifi package by paying 9.90 Euro using the hotel wifi login pop-up page, but was connected to the regular, non-secure wifi. I went back to the front desk who did their best to help but were unable to resolve the problem and could not get an answer from the support service that they called. I believe that my 9.90 Euro should be refunded.

Dear Chris, We thank you for taking the time to send us your feedback. We regret that your stay with us wasn't entirely to your satisfaction. Our team would have been happy to look into the issue with your bedside light. With regards to the WiFi, thank you for bringing this matter to our attention, we are now looking into this, I invite you to contact us directly regarding the WiFi charge to arrange a refund. We are however pleased that the rest of your stay was one of comfort. We look forward to welcoming you again. Best wishes, Fred De Deken, General Manager

Evowas wonderful, except for the manager of food. He’s very rudely ugly.

Customer review rating 4.2/5

Teere Families - 29/05/2019 AccorHotels certified review

Great

Dear Teere, We appreciate your candid feedback. We are glad you had an enjoyable stay, however, we regret that your stay was marred by and incident with a member of our team. We take your remark very seriously as we strive to maintain a constant high quality of standards. We will use your feedback in future training sessions. The satisfaction of our guests is our highest priority. We look forward to welcoming you again. Best wishes, Fred De Deken, General Manager
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