Novotel Brussels Airport Hotel 3 stars

TripAdvisor rating 4.0/5 1,686 reviews
Novotel Brussels Airport
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+ 25 Services
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Room 1

Number of guests
Children's age
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Hotel extras

  • Airy, modern soundproofed rooms

  • Free WIFI, generous ergonomic work space

  • Complimentary shuttle service to and from the airport (schedule available on demand)

  • Enjoy in our Wurlitzer bar a large choice of Belgian beers, or some other refreshing drinks.

  • 9 flexible spaces for effective events

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
  • BRUXELLES NATIONAL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Laundry
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Hammam
  • Outdoor playground for children
Business services
  • 9 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Brussels Airport

Da Vincilaan 25
Bedrijvenzone Diegem-Vuurberg
1831
diegem
belgium

Tel: +3226200433

Fax: (+32)2/7213958

Contact email

Check-in from 14h00

Check out up to 12h00

  • BRUXELLES NORD-BRUSSELS AIRPORT :   LEERLOOIERIJSTR

  • By plane

    ANTWERPEN DEURNE At 46km / 28.75 miles

  • By plane

    BRUXELLES NATIONAL At 2.6km / 1.63 miles - Shuttle free

  • By plane

    LIEGE BIERSET At 98km / 61.25 miles

  • By car

    ANTWERPEN / AMSTERDAM At 4km / 2.5 miles

  • By car

    GENT / OOSTENDE At 3km / 1.88 miles

  • By car

    NAMEN / LUXEMBOURG At 8km / 5 miles

  • By train

    ZAVENTEM At 2.6km / 1.62 miles

  • By train

    ZAVENTEM AIRPORT At 2.6km / 1.63 miles

GPS :50.893327, 4.462002

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Superior Room with Double Bed

  • Max. number of persons: 2

Superior Room with double bed and a sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Premium Room with Double Bed and 2 Sofas

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FOODSQUARE

Type of cuisine: International

Welcome to Foodsquare, a place where the food is simple, the servings are generous and the atmosphere friendly and relaxed. Health-balanced food offer and Kids menu with a large choice. Free WiFi available

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

12:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WURLITZER BAR

Photo non contractuelle / Strictly non binding

Hotel bar with large variety of Belgian beers and soft drinks. Possibility to have a small snack during opening times. Free Wi-Fi available.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 70

  • Maximum capacity: 50 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Brussels Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

10,114 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,686 reviews

VERY GOOD

Customer review rating 4.2/5

Sabrina S. Business - 10/10/2019 AccorHotels review

ROOM VERY CONFORTABLE AND SILENT - NO NOISE DISTURBING AS IT OCCURS IN MOST HOTELS - QUITE BIG IN SPACE WITH ALL NEEDED CONFORTS - BREAKFAST WAS SIMPLY DELICIOUS WITH FRESH AND GOOD QUALITY FOOD

As expected with quality

Customer review rating 4.2/5

Jennifer Business - 08/10/2019 AccorHotels review

comfortable bed with clean room. convenient with airport shuttle. great selection of breakfast.

Nice place to stay, did know about the shuttle bus to and from the airport. Got a taxi from the airport to the hotel buy a really nasty taxi drive.

Customer review rating 4.2/5

Gary K. Couples - 08/10/2019 AccorHotels review

Our one night stay was excellent

Very pleasant stay

Customer review rating 4.2/5

John B. Couples - 08/10/2019 AccorHotels review

We were travelling through the area and wanted one night stay on the outskirts of Brussels. Your hotel was ideal

Convenient, no surprise hotel

Customer review rating 4.2/5

Anonymous Solo - 08/10/2019 AccorHotels review

Convenient location, pleasant staff, rooms ok A little bit of refreshing of the corridors (carpeting) would not hurt

Very clean room, good restaurant, fast check out

Customer review rating 4.2/5

Ktoon Business - 08/10/2019 AccorHotels review

The room was really clean, especially the toilet and the restaurant for dinner and breakfast was absolutely satisfying. I also liked their early check out system. I would absolutely take another stay if I visit Brussels.

Nice solution in a busy period

Customer review rating 4.2/5

Jani Business - 07/10/2019 AccorHotels review

I had a very pleasant stay in your hotel. The reason for choosing it was the busy time in Brussels during the week 25-27.09. However, the proximity to the airport, the free bus to the airport provided a very convenient stay in Novotel. Everything was fine, there was a free tea and coffee, so it helped a lot, especially after the arrival.

Customer review rating 4.2/5

Me Business - 07/10/2019 AccorHotels review

Rooms are a bit outdated. Breakfast was not very elaborated.

Rude Staff

Customer review rating 4.2/5

Gaetano I. Friends - 07/10/2019 AccorHotels review

Whilst your reception staff were excellent and the standard I have come to expect from Accor, you bar and restaurant were arrogant and extremely rude to us and our visitors.

Unfriendly

Customer review rating 4.2/5

Jonas N. Business - 07/10/2019 AccorHotels review

Staff in hotel, reception, bar and restaurant, is correct but are very fast in their interaction with me as guest. No smile, no eye contact nothing to make the guest feel welcome. I have now stayed at your hotel a couple of times and I’m not impressed with the staff nor the hotel facilities. The light button in my bathroom was scratched in a very unhygienic way, the general condition is that the rooms are ready for a make over.

Very good

Customer review rating 4.2/5

Marcelle D. Families - 05/10/2019 AccorHotels review

Clean, pleasant staff and good service,

Everything worked.

Customer review rating 4.2/5

Johnny S. Business - 05/10/2019 AccorHotels review

Really good as usual.

Over priced under value in a well worn hotel close to the airport

Customer review rating 4.2/5

Anonymous Business - 05/10/2019 AccorHotels review

I felt dirty walking down the hallway to my room. My meal for supper was really not very good. Breakfast was better however. The staff was nice and the location was good however. It just felt like a production line where a million guests had passed through. Sorry for the tough review, but it felt like a remodel job is in order.

Dear Guest, Thank you for taking time to share your review. We are glad you mentioned our dedicated team. However we are sorry for any inconvenience caused and your remarks have been noted, we will take into consideration. We look forward to welcoming you back on a future occasion. Best regards, Fred De Deken, General Manager

Lacking atmosphere

Customer review rating 4.2/5

Dean Business - 04/10/2019 AccorHotels review

Check in very efficient and helpful. Restaurant was not very efficient and quality of food disappointing.

Dear Dean, Thank you for writing a review of your experience with us. Our reception team sincerely appreciates your kind words. We are however sorry to hear of that your dining experience didn't meet your expectations. We work hard to deliver an exceptional guest experience and it’s apparent in this case, we fell short. Please accept our sincere apologies. Despite this, we look forward to welcoming you again for a more pleasant stay in the future. Best wishes, Fred De Deken, General Manager

Perfect Airport Hotel

Customer review rating 4.2/5

Colette Couples - 04/10/2019 AccorHotels review

You would never believe you are sleeping besides the runway and the highway: very quiet and no noise either from other rooms. Excellent beds. Extremely clean. Self service expresso machine at the reception: excellent idea. The shuttle to the airport is always on time - 5 minute ride. Staff at reception is very welcoming and interested to give a top service. Tip: if you want to go downtown Brussel, take the express bus at the airport and not the train since they overcharge an airport fee.

Dear Colette, Thank you for your positive feedback. We are proud of the high level of service we offer so it's really rewarding to receive your positive feedback about our team member. It’s great that you were satisfied with your bed. We hope that you will visit us again in the future. Best wishes, Fred De Deken, General Manager

Nice hotel, but ...

Customer review rating 4.2/5

Anonymous Business - 04/10/2019 AccorHotels review

I am a bit annoyed as I was ensured (when I asked for a paper receipt of my city tax that I would get ait via email. This has not yet happened and it cannot be a typo in the email address I received the email with this survey. Also the burger I had in the restaurant was uncooked in the middle.

Friendly, quite and clean.

Customer review rating 4.2/5

Michael G. Families - 01/10/2019 AccorHotels review

We enjoyed our short staying at the hotel. The check-in procedure was surprisingly short, it took less than one minute. The room was clean, quite and in a very good condition. The breakfast also met our expectations. And the most important part was the hotel staff: effective and polite.

Dear Michael, Thank you for such a positive review. We are proud of the high level of personal service we offer so it's really rewarding to receive your positive feedback about our team members. Thank you for highlighting our high standards. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We look forward to welcoming you back. Best wishes, Fred De Deken, General Manager

Convenient

Customer review rating 4.2/5

Christophe Couples - 01/10/2019 AccorHotels review

The hotel is easily accessible through the shuttle service. The personnel was very friedly. One negative point, the rooms are not 100% sound proof and one can hear the airplanes taking off until late.

Dear Christophe, We are grateful to you for taking the time to answer our customer satisfaction survey. We are glad to know you found our shuttle service convenient for your trip. The acknowledgement of the quality of service on the part of a recent guest is always appreciated and encourages us to constantly improve our performance.Your suggestions have been duly noted. Constructive remarks from our recent guests are always welcome. We look forward to welcoming you again. Best wishes, Fred De Deken, General Manager

My stay was very comfortable and relaxing.

Customer review rating 4.2/5

Anonymous Couples - 01/10/2019 AccorHotels review

The bed was comfortable. Checking in was smooth. The free shuttle service was convenient. The hotel even paid for a taxi for us to the airport because the shuttle bus was full on the day we checked out.

Dear Guest, Thanks for sharing such a positive review of your time at Novotel Brussels Airport, Diegem. We truly appreciate you choosing to stay with us. It is a pleasure to know that our team members and service met your needs and expectations. We hope to welcome you back to Novotel Brussels Airport. With renewed thanks, Fred De Deken, General Manager
Customer review rating 4.2/5

Mika Business - 30/09/2019 AccorHotels review

very quiet, good location, good breakfast

Dear Mika, Thank you for taking the time to answer our customer satisfaction survey. We are glad to know you had a pleasant stay with us and found our location convenient for what you were looking for. It is also great to know we were able to help start your day off on the right foot with our tasty breakfast buffet. We hope to welcome you back on a future occasion. Best regards, Fred De Deken, General Manager
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