Hotel - Novotel Brussels Airport
Novotel Hotel Novotel Hotel

Novotel Brussels Airport Hotel

4.0/5 1,503 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics (Paying)
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 15  EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • BRUXELLES NATIONAL
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Hammam
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week FROM 18.00 UNTIL 10.30 PM
    • Opening hours : Week-end FROM 18.00 UNTIL 10.30 PM
  • Snack & beverage machine

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Business center with support staff
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 209 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 24 family rooms
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Baby bed
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 7,110 reviews

Our guest reviews for Novotel Brussels Airport

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,503 reviews
Sergio Couples - 17/07/2018 AccorHotels certified review
« Good service as usual but disappointed of unavailablity of shuttle from airport at night »

Excellent hotel when staying between two flights but the shuttle or an alternative solution should be available from the airport for guests arriving with the last flights. When booking, I informed of my arrival at 23:30 but I was not informed back that the shuttle was not available any more. So, on my arrival, after calling the hotel, I had to go with all the luggage from the bus stop to the taxi area. The reception was kind to "exceptionally" reimburse me the taxi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio, Thank you for your valuable review.<br> We appreciate your compliments on our service. It means a lot to us as we strive to provide a better experience. Also, we are always trying to improve our performance in every way possible. Hence, for your inconvenience, we did the best we could by compensating for the taxi fare. We have recently changed the schedules of the shuttle with regular services. Please note that it's now available from 6:00 am to 11:00 pm. From April to September, we even start sooner at 04:00 am. We want to make it clear that the information regarding the schedules is indicated at the airport.<br> We hope to welcome you again in the future. Best wishes,<br> Fred De Deken, General Manager

Mary Solo - 17/07/2018 AccorHotels certified review
« Very pleasant stay. »

All staff were courteous. Meals suited my needs well. Comfortable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary. Our team appreciates your kind comments about your recent stay.<br> We are happy to know that your time with us was pleasant and that everything was to your liking.<br> We look forward to welcoming you back to Novotel Brussels Airport. With renewed thanks,<br> Fred De Deken, General Manager

Ralf Business - 15/07/2018 AccorHotels certified review
« burnt my hand 2nd degree with the dish heating device at the dinner buffet + mattress worn out like a tyre after 80 000 km »

everything is in the title

James Business - 15/07/2018 AccorHotels certified review
« Brief »

Helpful an efficient staff at check-in and check-out

Our hotel has responded to the review
Our hotel has responded to the review

Dear James. We would like to thank you for this kind review about our hotel.<br> Your compliments about the welcome and service you received upon your arrival are much appreciated. We do try to make sure all our guests have the best experience they can with us and we will always go that 'extra mile' to ensure your expectations are met.<br> We look forward to welcoming you for another stay at Novotel Brussels Airport! All the best.<br> Fred De Deken, General Manager

Rl Families - 14/07/2018 AccorHotels certified review
« Good nights rest for the family »

We used the hotel for an early flight out of Brussels. The on-site car parking facility during our vacation is convenient. Shuttle to the airport was well organized.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RL. It's kind of you to take the time to send us this review about your time at Hotel Novotel Brussels Airport.<br> Thank you for highlighting our close proximity to the airport, shuttle service and secure parking. We are happy that these were to your liking and that your overall stay with us was enjoyable.<br> We look forward to welcoming you back on your next vacation. Best wishes,<br> Fred De Deken, General Manager

Kitty S. Couples - 14/07/2018 AccorHotels certified review
« Clean and modern »

We arrived after 2am and checked out at 8am therefore it was a very short stay. However the time we spent there impressed us with a quick and efficient check in. The reception staff were friendly and the area was light and clean. The rooms were as expected. Didn’t expect the toilet being in a separate room to the sink and shower but it didn’t bother us as we literally went there to sleep for a few hours before our flight. The room had a nespresso pod machine which was very handy, could have done with porcelain mugs instead of paper cups. The shuttle bus to the airport was very handy. Waited 2 minutes and set off straight away when it was full. Took few minutes to the airport which dropped us at the departures area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kitty. Please accept our sincere thanks for these positive comments about Hotel Novotel Brussels Airport.<br> We are flattered to hear that you felt so welcomed and well taken care of. We are however sorry that our bathroom layout was not what you had been expecting but are grateful that your room in general was to your liking. As we value your feedback, we have noted your recommendations regarding porcelain mugs. Thank you for your many compliments towards our hotel.<br> We look forward to the pleasure of seeing you again on a future visit. With kind regards,<br> Fred De Deken, General Manager

Anonymous Business - 13/07/2018 AccorHotels certified review
« Clean, walking distance to Zaventem and great breakfast. »

Friendly staf, little outdated/worn-down furniture, but otherwise fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. We would like to thank you for this review.<br> We are delighted that you found our team to be friendly and professional. We however regret that our furniture was not to your liking but are happy to report that we are currently in the process of renovating and updating some of our amenities. Hopefully, on your next stay you will be able to appreciate these improvements.<br> Our team looks forward to welcoming you back in the future. Best wishes,<br> Fred De Deken, General Manager

Christophe C. Families - 10/07/2018 AccorHotels certified review
« A good one night sleep before our flight »

A good one night beforeour flight. We had two rooms on 3rd floors. Nice, quiet. Good breakfast buffet. Shuttle was on time. Be aware max 8 pax per shuttle

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christophe, Thank you for taking the time to share your positive remarks!<br> We are so pleased that you and your family had a pleasant stay at Novotel Brussels Airport. Thank you for your compliments and also for sharing an important tip regarding the Shuttle service. It does take up to 8 people but can make a quick second trip if needed. We are glad you enjoyed the breakfast and the serene atmosphere too!<br> We look forward to welcoming you again. All the best!<br> Fred De Deken, General Manager

Andy P. Business - 10/07/2018 AccorHotels certified review
« Nice Hotel and convenient location »

Nice Hotel with pleasant staff. Food was good and reasonably priced. Only minor issue was the lobby advertised world cup TV in the bar ...game started at 4 but the bar was closed off until 4.30. If the bar was closed but the TV on that would be fine .... anyway Belgium won later that night so it was a good time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, Thank you for sharing your positive remarks, We appreciate it.<br> We are so pleased to know that you had a wonderful stay at Novotel Brussels Airport. Thank you for complimenting the food and our service. A message of satisfaction from our guests is always a reward and incentive for us. We are sorry that we were unable to leave the bar open on that day as we would have wanted to. As no one from the team was available, it remained closed. Also, we adapted the worktables for next matches so that the guests could watch it. Once again, we thank you for your feedback and are happy that we met your expectations.<br> We look forward to welcoming you for another pleasant stay. Best wishes,<br> Fred De Deken, General Manager

Sune Families - 10/07/2018 AccorHotels certified review

Fine but not great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sune. Thank you for this review of your recent stay.<br> We were pleased to receive your good rating, however we would love to know what we could have done to make your stay even more pleasant.<br> We look forward to hearing from you and hope we may have the pleasure of seeing you again on another occasion. Kindest regards,<br> Fred De Deken, General Manager

Lorenzo M. Business - 09/07/2018 AccorHotels certified review
« Brussel airport with a view on the countryside »

I chose the Novotel Brussel Airport as I needed to visit a customer one hour away but wanted to be comfortable to the airport for the return flight. The hotel offers a complimentary and very comfortable shuttle service which I have used several times to the car rental and back and so on. I went jogging in the evenings and appreciated the local villages of Zaventem and Diegem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lorenzo. It's kind of you to take the time to send us this review about your time at Novotel Brussels Airport.<br> Thank you for your many compliments about our hotel. We are delighted to hear that you found our location to be convenient and were able to easily access the nearby villages.<br> We look forward to welcoming you again. Best wishes,<br> Fred De Deken, General Manager

Yaron W. Families - 08/07/2018 AccorHotels certified review
« Not good »

Me and my family arrived yesterday to the hotel ,checked in and went to have dinner . When we asked how much does the dinner cost ,The staff person in the restaurant told us that this is a buffet and we pay later. They closed the kitchen while we were there, and we haven’t had the chance to eat properly, the food run out, and employees cleared the food from the counters. Then , when we were done, we were presented with the outrageous bill of nearly 90 euro!!!! This is an outrage and we felt like being robbed by the high price on a half a meal I have been in hotels around Europe,and never had such a bad experience . Please take that into consideration.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W.. We are grateful for the time you took to post this review concerning your recent stay.<br> We are however sorry to hear of the less than pleasant experience which you had and will be looking into this matter as our restaurant should always be open until 22h30 without exception. Also, we are continuously striving to offer the most competitive prices and assure you that our food prices are standard in Belgium. We are very sorry to not have been able to meet your expectations but do hope that you will give us another opportunity to attempt to do so in future.<br>In the meantime please send me your bankdetails and I will do exceptionally a gesture of goodwill and reimburse part of the dinner. You can send this to my personal address h0…<br> Kindest regards,<br> Fred De Deken, General Manager

H A. Couples - 07/07/2018 AccorHotels certified review
« Very comfortable »

The hotel and staff was very good. I was very disappointed that as a guest staying for 3 nights that I had to pay for parking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H A.. Thank you for sharing your experience at Hotel Novotel Brussels Airport.<br> We are happy that you received such a friendly and professional service from our team members. We are however sorry to hear that our parking did not meet your expectations. At this time while all guests are asked to pay a fee to access parking, we do have a “park-sleep-fly” formula which would allow you a discounted rate. We would be happy to help you in arranging for this on your next visit. Thank you for your kind words about our hotel.<br> We hope to be able to welcome you back in the future. Kindest regards,<br> Fred De Deken, General Manager

Anonymous Business - 06/07/2018 AccorHotels certified review
« Overall satifisfied »

Room and breakfast perfect, restaurant food selection medium and it took way too long to get served at the bar. It was clear that you were not prepared at the bar for the number of people there during the ie football matches, considering these are events around which you can plan I would have expected a better service. Overall still satisfied.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thanks for your feedback.<br> We are pleased you felt satisfied with your stay despite the waiting time at the bar. We apologize for it. Please note that we serve among others hamburgers, steak, lasagna, salad, soup, croque monsieur, vegetarian penne... Thanks for complimenting the room and breakfast buffet.<br> We hope to see you again on a future occasion. Best regards,<br> Fred De Deken, General Manager

R S. Friends - 06/07/2018 AccorHotels certified review
« Very disappointed with restaurant »

I stay here every year to attend an event, until now. Having decided to eat in and drink I ordered 3 alcoholic drinks and 2 childrens, Four adult meals plus chips but when my son ordered a childrens meal he was refused for apparently being 13 not the allowed 12, despite the amount I was spending, Not good service at all. My room on the other hand was as good as ever.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R s.. We appreciate that you took the time to share your experience with us.<br> We are pleased to hear that your stay with us was comfortable. We however apologize for the inconvenience which you experienced at our restaurant. It is always our aim to fulfill all the requests of our guests and we regret that we were not able to completely meet your expectations on this occasion. We have however noted your feedback; your suggestions help us to improve our service.<br> Our team looks forward to welcoming you back in the future. Best wishes,<br> Fred De Deken, General Manager

Dennis Couples - 04/07/2018 AccorHotels certified review
« Not happy »

Had to change rooms as very difficult to open door. Fire Hazard. Used fast checkout and was billed for breakfast we did not have

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dennis. We are grateful to you for taking the time to send us your review.<br> We truly value all feedback and I sincerely apologise that you were not entirely satisfied with your recent experience. We regret that you had an issue with your room, and although we are glad that our team were able to find a solution by moving you to another room rest assured our maintenance team will be checking this. We are very sorry that you were mistakenly billed for breakfast, please contact us directly at h0… so that we may take the necessary steps to reimburse you.<br> Please accept my sincere apologies once again. With my best regards,<br> Fred De Deken, General Manager

M. Families - 02/07/2018 AccorHotels certified review
« Pleasant stay before an early flight. »

Convenient location, shuttle service great, family frienfly, nice welcome gift for kids. Dining options could be better, especially for lunch. Also, kids' menue was said to be unavailable for in-room dining when we ordered roomservice, room for improvement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Please accept our sincere thanks for these positive comments about your recent experience in our hotel.<br> We are delighted that you and your family had an enjoyable stay and appreciated our family.orientated concept. We have taken note of your comments regarding our food options and will be taking them into consideration. Our children's menu is available both in the restaurant and through room service in your room. Please accept my apologies for this regrettable incident and for any inconvenience caused. I will be investigating this matter with our restaurant manager.<br> We hope to have the pleasure of welcoming you again in the future. Best regards,<br> Fred De Deken, General Manager

H. Business - 02/07/2018 AccorHotels certified review
« Customers are not welcome ! »

The overall stay was good except the BAR/Restaurant manager who were very not professional and not welcoming customers ! We were 6 colleagues staying 4 night each, we might spent 6000€ !!! By the way .. I'm still not having my reward point on my account : 30…4231

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We thank you for your comments about your recent stay; your feedback helps us highlight areas for improvement.<br> We are very sorry for this disappointing experience you had in our hotel. We owe it to ourselves to provide quality services to our guests as your satisfaction is one of our top priorities. The booking done has been via Expedia. Points are only granted when tyhe bookings are deone directly via Accorhotels website or Novotel website.<br><br>I am very concerned about your comments concerning the attitude of our team members, and would like to apologise. I realise the bar and restaurant were very busy during your stay however this is not an excuse. I would appreciate it if you could send me a private message with more details, so that I may investigate the incident more thoroughly.<br> We hope you will give us another opportunity to welcome you for a more enjoyable stay in the future. Best regards,<br> Fred De Deken, General Manager

Anonymous Business - 02/07/2018 AccorHotels certified review
« Comfortable and practical »

It was usual Novotel experience, all was known, nothing unexpected. One feedback I want to pass is on towels and environmental responsibility. You encaurage guests to re-use towels and put them on the hangers in case we don't want it to be changed. That's great. So I'd expect your cleaning staff is aware of these rules. Regardless of the fact that I want to re-use them, they still keep changing them even from the hangers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. We appreciate that you took the time to share your experience with us.<br> We thank you for your compliments but are saddened that your stay was not to your complete satisfaction. Our house-keeping team strives to uphold the highest standards when it comes to cleanliness, we are sorry to hear that you were inconvenienced by their efforts. It is regretful that you did not make our reception team aware of this issue during your visit as they would have been more than happy to have addressed our house-keeping. We are however happy to hear that you found our hotel to be practical.<br> We hope to be able to welcome you back for a more enjoyable stay. Regards,<br> Fred De Deken, General Manager

Marie Families - 28/06/2018 AccorHotels certified review
« Main and only entrance to the hotel »

Since the main and only entrance to the hotel is on a rather steep ramp, it is impossible for elder guests and/or handicapped guests to haul their luggage up and down by themselves!!!! I had to work on convincing staff to help me since apparently you need to be visibly handicapped to receive their luggage assistance. Not all handicaps and health conditions are visible!!! After enough pleading the reception staff did bring my luggage up and also down when I left.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie. Thank you for sending us this review of your recent stay.<br> Please accept my apologies for this regrettable situation during your stay in our hotel and I would like to thank you for bringing it to my attention. I will be addressing this with our team members as our policy is to be on hand to assist all of our guests with their luggage upon request, regardless of their situation. The comfort and safety of our guests is of utmost importance to us. I hope you will forgive us this oversight and on your next visit you will be pleasantly surprised.<br> We all look forward to seeing you on a future occasion. With my kind regards,<br> Fred De Deken, General Manager

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