Hotel - Novotel Antwerpen
Novotel Hotel Novotel Hotel

Novotel Antwerpen Hotel

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3.5/5 543 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Automatic air control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 120 rooms
  • 87 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,832 reviews

Our guest reviews for Novotel Antwerpen

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 543 reviews
AccorHotels certified review
L. V. Solo - 15/02/2018
« Convenient and comfortable hotel with free parking and nice rooms. »

A pleasant stay, bed is very comfortable and the room and bathroom are nice. Recommendable!

Our hotel has responded to the review
Our hotel has responded to the review

Beste Leo, Hartelijk dank voor uw mooi commentaar over het verblijf in Novotel Antwerpen! Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hopelijk nog eens tot binnenkort! Met vriendelijke groet, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Abimcg Business - 12/02/2018
« One night stay »

Check in was good. The reception and food area is modern but found the room dated. The first room given had a weird smoke like smell but I was changed immediately after informing reception. Second room was better. Dinner was very nice. The bed was OK. I didn't enjoy the shower as it was going from hot to cold so wasnt as enjoyable as it could have been. Breakfast was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. It is a pleasure to read that you were pleased with our restaurant. Furthermore I would like to apologies for the hassle you encountered with you shower. Our maintenance manager has already been informed and will take the appropriate measures to address the problem. Once more I would like to thanks for this respond and I wish you a nice day. Kind regards, Gregory Lannoy Operations Manager

AccorHotels certified review
Anonymous Business - 09/02/2018
« Old Hotel with Poor service »

Check-in wasn't friendly. The staff spend most of her time talking in Flemish to her coworker. Went to the bar and seated on a sofa, after 20mn seating without anyone asking me if I wanted a drink, i went to ask one at the bar. After the drink was poured I ask if they had peanuts or nibble, the answer was no and the girl walk away... The hotel was old with no water pressure and bad mattress check out was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julien, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We have spoken with the receptionist who checked you in and also with the employee in the bar. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Christina Families - 05/02/2018
« Slow »

It took three hours to have dinner and the food was really terrible. Fake fish surimi in a fish stew!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christina, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Carl E. Business - 03/02/2018
« Very pleasant stay »

Rooms were very clean and update, comfortable bed, nice restaurant for dining, I would stay there again in the future

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carl, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. What a great comment! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you again soon! Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Ralph A. S. Couples - 01/02/2018
« A good stay, without any issues »

We had a few nice days in Antwerpen, the hotel was fine, nothing to complain about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ralph, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you again very soon! Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Irish Friends - 30/01/2018
« Okay room. Restaurant a disaster. »

The reception ok. Neither friendly nor unfriendly on check-in, nicer when leaving. Reception area nice, room okay but stuffy. There was a window that could be opened so that was good. View of industrial area. Table pre-booked for 27. All were ordering from a pre-set reduced option menu, apart from two vegetarians who ordered Waldorf salad. The starters came VERY late. Children’s meals even later, it was only pizza and spaghetti bolognese (sauce too sweet). Main course arrived c. 21:00-21:30. Salads arrived last. A lot of celery, lettuce, a few walnuts, tiny apple cubes, four chicory leaves and some dressing. On asking the waiter where the food was, we were told they were very busy. He had an unpleasant manner. There were 9 other people in the restaurant. Didn’t see much food in front of them either. Kids got bored and went to play. The waiter (grumpy) came and cleared their water, without asking. We asked that he put it back, as the kids were waiting on desert. He did, but it was impossible then to know which was which. Kids dessert came c.22:00. The meal finished c22:30. This was a lot later than we wanted as the kids were in a dance competition the next day and had an early start. It should be pointed out that the manager, Stephen was friendly, calm. patient and accommodating throughout, as well as the waitress. This was a plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katherine, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Frank G. Families - 30/01/2018
« Great value, but far from city centre »

The hotel is located in an industrial area (10-15 minutes with the taxi to city centre)and looks a little bit run down from the outside. The rooms are small, but clean & in furbished in "Novotel" quality. The staff is efficient & very friendly. The restaurant is well run, prices are in line with expectations.. Free wifi!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Hope to welcome you again very soon! Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Bks Families - 30/01/2018
« Disappointing »

Settled into room went to dinner and came back to a stinky smoky room. They changed the room and gave us s drink voucher but didn't offer to help with the change. Went to have a snack at the restaurant and the onion soup was way too salty and the onions were not cooked thoroughly and had hard peels in it. In our 2nd nite the same bar drinks cost €16 that were only €13 the 1st night. Amenities that were used the 1st night were not replenished the 2nd night. The pull out bed for our child had food crumbs through out the linens. The blanket had a terrible chemical smell. We had recommended this hotel to friends but now regret it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr./Mrs. Sims, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Anonymous Families - 30/01/2018

Hotel was good, clean,efficient and friendly check in/check out. Dinner was a bit like Faulty Towers! We reserved in advance as we were a big group, we agree to have a limited menu to facilitate the kitchen but even so, it took more than 2 hours to get our main course... it meant that what should have been an early night as we had a v early start the next morning, ended up being much later than envisaged.

AccorHotels certified review
Anonymous Solo - 29/01/2018
« Nice hotel but inconvenient location »

Greeted by friendly staff but they didnt seem to know what the hours for the restaurant were. I also had to talk to one or more staff as there seemed to be confusion about other issues as well

AccorHotels certified review
M. Business - 27/01/2018
« Room was very average »

The room had a bad smell, the bathroom light could not be switched off, there were several cigarette burns on the chair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Louis-Gaspar, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Anonymous Solo - 22/01/2018

Good, but I didn't receive my voucher for a free beer on check-in. later in the evening I ordered room service for a soup and a beer but the restaurant told me I had to collect my voucher at the reception for the free beer. Unfortunately by that time I was already wearing my PJs so I didn't bother to dress and go to the reception. Next time I suggest the voucher is handed to the Customer at checkr-in. Thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Veronique, Many thanks for taking your time to tell us about your experiences in Novotel Antwerpen! It is always a pleasure to receive feedback and I will share your comments with our team. In the meantime I checked your Le Club status as well and at the moment you are a 'Classic' Le Club member. When you have reached the 'Silver' status, we can offer you a voucher upon check in for a free drink in our bar. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you again very soon. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
John M. Business - 22/01/2018
« Good & efficient »

Staff very friendly & helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Many thanks for taking your time to tell us about your experiences during your stay in Novotel Antwerpen! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Andrews A. Business - 17/01/2018
« Mr »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrews, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Paula Albertema Sales & Banqueting Coördinator

TripAdvisor review
Friends getaway - 10/01/2018
« Great price and service, bad location »

Everything was perfect and the price was very good, but unfortunately, public transports were pretty much unavailable. We had to walk for like 40 minutes before catching a tram. Not an option without car or taxi!

AccorHotels certified review
Dhr. L. Couples - 04/01/2018
« Super leuk »

Alles was positief

Our hotel has responded to the review
Our hotel has responded to the review

Beste Imro, Hartelijk dank dat u de tijd heeft genomen uw verblijf in Novotel Antwerpen te beoordelen met zo'n mooi cijfer als eindresultaat! Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hopelijk nog eens tot binnenkort! Met vriendelijke groet, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Nicola Families - 01/01/2018
« Great stay, lovely hotel »

Staff were very helpful. Foot in restaurant was lovely. Rooms nice and clean. Easy access to Antwerp city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicola, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Hopefully we can welcome you again very soon! Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Howard Couples - 20/12/2017
« Great but.... »

The hotel staff were great, super helpful and friendly. The location however, is not as close to the town as I thought.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Howard, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Happy Holidays and wish you all the best for 2018! Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Benny M. F. Business - 20/12/2017
« Visit Antwerp »

Novotel Antwerp has a perfect location - easy to reach from motorway and good parking facilities. Very nice room according to Novotel standard and a perfect bar and restaurant with a large selection of beers, drinks and meals. A very servicefriendly staff too - I highly recommend Novotel Antwerp.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Benny, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you soon again! Happy Holidays and wish you all the best for 2018! Best regards, Paula Albertema Sales & Banqueting Coördinator

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