Hotel - Novotel Antwerpen
Novotel Hotel Novotel Hotel

Novotel Antwerpen Hotel

3.5/5 615 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Automatic air control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court
    • Grass tennis court
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 120 rooms
  • 87 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,363 reviews

Our guest reviews for Novotel Antwerpen

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 615 reviews
Jursly Solo - 08/01/2019 AccorHotels certified review
« Clean, good response »

Good bed, bottle of water, thee and coffee in the room is very nice. Plus is bluetooth speaker. Verygood matrass

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jursly, Thank you very much for your positive feedback concerning your recent stay.<br> It is rewarding to read that you were pleased with your room and its amenities. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.<br> We would love to have you return in the future. Kind regards,<br> Steven Hameeuw, General Manager

Mike K. Business - 06/01/2019 AccorHotels certified review
« Mr Mike K. »

Very poor. Didn’t really get any perks of being a Gold member - no free drink and rather chaotic experience overall. Won’t stay at this hotel again. Food was also substandard in the restaurant and had to return my meal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike,<br>Thank you for taking the time to share your review.<br> We are sorry for any inconvenience caused during your stay with us. We regret that you did not have a well organised check in, nor a free drink that we usually always provide for or Gold members. We also regret that the dining experience was not to your expectations. However, we have taken a note of your remark and passed it to the relevant department. Despite the bitter experience, we hope to welcome you back.<br> Best wishes,<br> Steven Hameeuw, General Manager

Manuel C. Families - 30/12/2018 AccorHotels certified review
« Perfect place for one night with kids »

Novotel is our first choice when it comes to travel with the kids! Even if a bit worn out Novotel in Antwerp is a great choice. Dinner was good too and price fair. What I’ve found as expensive was breakfast that stays below from other Novotel’s and has a higher price. Location is a bit in the midddle of nowherr

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel, <br>We thank you for taking the time to send us your feedback.<br> Our hotel aims to provide a memorable experience and we are delighted that you appreciated our family concept.<br>We would like to believe we offer an extensive choice of dishes on our breakfast buffet and try to keep our prices competitive. Breakfast for children under the age of 16 is free if accompanied by at least one adult.<br>We regret that not everything about our hotel was to your liking, to visit the city, a nearby tram stop can get you there in about 20 minutes.<br> We look forward to welcoming you again. <br>Best wishes,<br> Steven Hameeuw, General Manager

Ali Families - 27/12/2018 AccorHotels certified review
« Great »

Great customer service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ali,<br>Thank you for posting this kind feedback.<br> It is rewarding you enjoyed your stay.<br><br>A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards.<br> We look forward to seeing you again in the future.<br>Kind regards,<br> Steven Hameeuw, General Manager

Paul Families - 24/12/2018 AccorHotels certified review
« An ok out of town hotel »

The hotel was just a place to sleep for the night. Staff were friendly enough. The decor of the hotel is very old. Some of the furniture is tatty and torn. The doors are hollow which means you can hear people in the corridor coming and going at all hours. I anticipate that the hotel will be gutted and refurbished at some point in the new future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul,<br>Thank you for taking the time to share your valuable review.<br> We are glad that you had a pleasant stay with us. However, we wish it was completely satisfying. We regret that our hotel's decor was not to your liking. Regarding the noise, we wish you had informed us during your stay so that our team would have guided you in finding a quieter room depending on the availability. Regarding our hotel condition, we assure you that all the rooms are thoroughly checked and regularly updated before the guests arrive. However, we have taken a note of your remarks. Thank you for appreciating our team. Our team members always go out of their way to ensure they deliver the best service possible. We hope that the rest of the facilities were to your satisfaction.<br> We hope to welcome you back.<br>Best wishes,<br> Steven Hameeuw, General Manager

E. M. Business - 21/12/2018 AccorHotels certified review
« Good hotel »

Very good hotel offering a special breakfast with fresh fruits and products and the possibility to make fresh pancakes and waffles. Gym is present, although there could be more machines. All in all a good hotel for either a business or family stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you for such a positive review.<br> We are glad that you had a pleasant stay at the Hotel Novotel Antwerpen and that the hotel met your expectations. Thank you for appreciating our breakfast and other facilities. It’s great to know we were able to tempt your taste buds with the wide selection on offer on our breakfast buffet. We are pleased that you made the most of our gym facility and that everything was to your satisfaction.<br> We look forward to welcoming you back.<br>Best wishes,<br> Steven Hameeuw, General Manager

Anonymous Couples - 17/12/2018 AccorHotels certified review
« Fine »

Fine thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We appreciate your positive feedback.<br> Thank you for letting us know that you had a pleasant stay with us. We would love to have you return in the future.<br> Kind regards,<br> Steven Hameeuw, General Manager

Rose H. Couples - 17/12/2018 AccorHotels certified review
« Total fail. »

Not only was the light of our room totally not in working, the heating was broken. We arrived to a FREEZING cold room, number 25, and eventually complained. The heating did not work so we were provided with a plug in heater. This heater took an hour to heat up, made LOUD noises & caused us to feel very stuffy. We turned it off to go out. On returning to our FREEZING cold room again around 1/2am we turned the heater back on. The portable heater kept us awake, we barely slept and both woke up ill. Both of us have had colds since and woke with stuffed noses & coughing. In order to breathe we tried to open the windows, which were also not usable. We felt trapped in a dark room with no heating/a broken stuffy small heater & very little sleep. We were EXTREMELY displeased. We complained again on leaving & felt very angry with the lack of sympathy or compensation. I saved up for a long time to take my boyfriend away for 1 night for his birthday and we were very very disappointed. This is not the Novotel experience we expect. Also your website states &quot;pay for movies&quot;. Our TV had no such option and we checked every menu.

Wouter B. Families - 16/12/2018 AccorHotels certified review
« extremely satisfied »

great service so great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wouter, <br>Thank you for sharing this valuable review.<br> It is rewarding to know that you had such a pleasant experience with us. This inspires our team to continue upholding our high standards of service in the future.<br> It will be a pleasure to welcome you again on a future occasion. <br>Best regards,<br> Steven Hameeuw, General Manager

Adrienh Solo - 10/12/2018 AccorHotels certified review
« Not up to Novotel standard »

This is an hotel that need a serious refurbishment, in particular the bathrooms. Then a more general problem at Novotel ... they like to play it &quot;green&quot; ... resulting in grayish, yellow bath towels (no longer using bleach?) but still providing single use plastic cups?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrien, We thank you for taking the time to send us your feedback.<br> We're sorry your experience hasn't been fully satisfying. Please accept our apologies. I have taken good note of your remarks and will be addressing these matters with the relevant managers.<br> Best Wishes<br> Steven Hameeuw, General Manager

Johan V. D. W. Business - 08/12/2018 AccorHotels certified review
« Comfortable Stay in Antwerpen »

The staff was very friendly and helpfull. The hotel was clean, and tidy. There are some maintenence things that need to be attended to (like the crack on the bedroom wall) other than that it was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan,<br>Thank you for taking the time to share your valuable review and the top rating.<br> We are glad that you had a pleasant stay with us. Thank you for appreciating our team and our high standards. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. Regarding the room maintenance, we assure you that all our rooms are thoroughly checked and well-maintained before the guests arrive. However, we have taken a note of your remark and passed it to the relevant department. We hope that the rest of the facilities were to your satisfaction.<br> We hope to welcome you back.<br>Best wishes,<br> Steven Hameeuw, General Manager

Mark C. Couples - 06/12/2018 AccorHotels certified review
« Very pleasant & comfortable »

Our 4 night stay was most enjoyable. The staff were friendly & efficient, greeting us at breakfast and answering any questions we had regarding taxis, directions etc. Breakfast was very good and well stocked and run out items were replenished swiftly. The hotel was clean and tidy in general although it looked as though the hallway carpets & some of the bathroom decor had seen better days. We came to Antwerp for a beer festival and had a few pre-festival beers in the bar. Although not really busy some beers were unavailable chilled and most choices were limited to mainstream beers brewed by AB-Inbev. A few more local beers would have been nice (i.e. Seef)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, Thank you very much for leaving us this review of your recent stay.<br> We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. Your comments regarding some of our hotel's decor and beer selection at the bar have been noted and taken into consideration. We appreciate your mention of our tasty breakfast buffet; it is always a pleasure to help our guests start their day off right with a good meal!<br> We would love to have you return in the future. Kind regards,<br> Steven Hameeuw, General Manager

Nick Business - 06/12/2018 AccorHotels certified review
« Comfortable, clean, well runand a good breakfast. »

Good for business traveller. Nice bar, good breakfast, efficient and friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick,<br>Thank you for this review of your recent stay.<br> We are pleased you enjoyed our hotel. It is pleasing to read that we were able to help you start your day off right with our tasty breakfast buffet.<br><br>It’s a pleasure to know that you were satisfied with our bar.<br> We look forward to seeing you again in the future.<br>Warm regards,<br> Steven Hameeuw, General Manager

Manuel Business - 02/12/2018 AccorHotels certified review
« Prima service weer »

It was as usual good again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Manuel,<br>It's kind of you to take the time to send us this review about your recent stay.<br> We are pleased you had a lovely stay. Our team members always go out of their way to ensure they deliver the best service possible.<br> We look forward to seeing you on a future visit.<br>Warm regards,<br> Steven Hameeuw, General Manager

U3924HOchrisp Family - 28/11/2018 TripAdvisor review
« Very Friendly, Great Parking, Great night's sleep »

The staff were very friendly. The room was a little tired but at this price point, I'm not unhappy with that. The matress on the sofa bed could have done with replacing but all in all, it was a lovely hotel and we always stay in Novotels due to them all being of a very high standard pretty much everywhere we goWell done, keep it up

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for posting such positive feedback about your time at Novotel Antwerpen Hotel. We're delighted that our team members provided such friendly service, and we're pleased to see that our hotels offer consistent satisfaction! Thank you for your high rating! I hope to see you, again. My very best wishes, Steven Hameeuw, General Manager

Anonymous Business - 27/11/2018 AccorHotels certified review
« All good »

Everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you posting this feedback.<br> We are glad you enjoyed your stay. We would like to believe that we have met all your requirements.<br> We look forward to seeing you on a future visit.<br>Warm regards,<br> Steven Hameeuw, General Manager

Michael670 Business - 19/11/2018 TripAdvisor review
« Business trip »

Service in the restaurant was much better this time because the waitress called Charlene was attentive and worked so hard She was excellentRooms on the 3rd floor are dated, the 2nd floor is much better. The complementary water was missing both days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. Thank you for taking the time to send us this review of your stay. We are so delighted to hear that you had a wonderful dining experience! We will pass on your special thanks to Charline. Thank you for appreciating our dedicated team members who work hard to ensure all our guests have a memorable stay. However, we are sorry to hear that your complimentary water was not replenished and we would like to extend our sincere apologies. Please do not hesitate to contact the reception team during your next visit regarding any minor or major issues. They would be happy to find you an immediate solution to any of your concerns. We look forward to welcoming you again. Best wishes, Steven Hameeuw, General Manager

Mark G. Business - 15/11/2018 AccorHotels certified review
« Very good »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark.<br>Thank you for your positive review.<br> It is wonderful to hear that you had a pleasant stay with us, and we are glad that everything was to your liking.<br> We look forward to welcoming you back on your next stay with us! <br>Best wishes,<br> Steven Hameeuw, General Manager

Anonymous Families - 11/11/2018 AccorHotels certified review
« Friendly staff and clean room. »

We don‘t have any complaints. Everything was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest. <br>Thank you very much for your positive review.<br> We are so delighted to hear that everything was to your liking and that you had an enjoyable stay.<br> We look forward to welcoming you and your family back on your next stay with us! <br>Best wishes,<br> Steven Hameeuw, General Manager

Mj C. Business - 11/11/2018 AccorHotels certified review

Food good but awfully slow service. There wasn't enough staff available to serve both the bar and restaurant. The guys were working extremely hard, so poor serviceis not a reflection on them

Our hotel has responded to the review
Our hotel has responded to the review

Dear MJ, Thank you for sharing your feedback.<br> We apologize that your dining experience with us did not meet all of your expectations. Unfortunately it is sometimes difficult for us to predict in advance how busy our restaurant will be. As a result, we may have too many team members or perhaps not enough due to the nature of our occupation. That being said, the service is always our main focus, and we would once again like to apologize that you experienced a slow service on this particular evening. We will do our best to avoid this in the future. Thank you for understanding.<br> Best regards,<br> Steven Hameeuw, General Manager

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