Hotel - Novotel Antwerpen
Novotel Hotel Novotel Hotel

Novotel Antwerpen Hotel

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3.5/5 557 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Automatic air control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 120 rooms
  • 87 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,942 reviews

Our guest reviews for Novotel Antwerpen

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 557 reviews
AccorHotels certified review
Jan Business - 16/04/2018
« Friendly staff. Hotel needs refurbishment »

Friendly and helpfull staff. Rooms are outdated. dirty carpet, fridge not working, doors jam or will not close.

AccorHotels certified review
Carl Couples - 16/04/2018
« As expected »

We found the reception clerk to be unfriendly. He seemed to have better things to do. Next day new staff at the desk were very helpful.

AccorHotels certified review
M A. B. Business - 15/04/2018
« Disastisfied »

I will start with the positive. The staff were - without exception - exceptionally polite and should be congratulated on their customer interaction. However there are serious shortcomings. No iron available for pressing clothes when needed - it should be available in each room. Tables not cleaned at breakfast and one staff member noted attending tables wearing long, thick rubber clothes - not hygienic in a a food handling area. Furnishings, fabric and decoration in serious need of renewal. Carpets on stairways stained by cement!! This was NOT what I expected from a NOVOTEL.

AccorHotels certified review
Paul S. Families - 14/04/2018
« A brief stopover with the family »

The staff were very welcoming and treated the children very well. The room was clean and prepared for all of us on our arrival. Good job! If we need to stop off again on our travels and in the area then we will use this hotel again.

AccorHotels certified review
Joan Couples - 04/04/2018
« Basic »

Although I asked for a smoke free room however I could still smell cigarette smoke in the curtains of the third floor room, so we were given another room on first floor which was fresher but carpets throughout were badly stained. Extra blanket I took of the shelf was stained also.

AccorHotels certified review
Anonymous Business - 04/04/2018
« Adequate standards »

The room is basic. The heating/cooling is not adequate. Staff are engaged and friendly. Food offering is good but breakfast buffet is very slow to be refilled.

AccorHotels certified review
J S. Families - 03/04/2018
« Mrs »

The staff were friendly and helpful and the room was clean. It would’ve have been better if the hotel restaurant continued to serve after 21:40 or at least have a simple room service menu until midnight. As a result of being told at reception that the restaurant was no longer serving we we offered the choice of buying a sandwich from reception ( sold out) or ordering a pizza which they arranged for us. The beds, both the doors nor and the sofa bed, were uncomfortable as were the pillows (too plump and firm) that if you slept with the pillow it gave you a sore neck. So we slept without. We did eat in the restaurant the followings evening. The food was very good but the service was extremely slow as there was only one person covering both the restaurant and the bar. He was very accommodating as my husband joined us at 21:50 and he was still served. This made us wonder whether the first night’s experience could have been avoided. I stay in Accor hotels frequently but I would have to say that this was the most disappointing experience to date.

AccorHotels certified review
P. Families - 03/04/2018
« well done »

Very nice diner ( and we are french, so it's a real and strong affirmation) but it's not possible to review food and beverage... how it's possible from a brand like novote ?

AccorHotels certified review
Silvercard M. Couples - 26/03/2018
« Great people and service »

Good hotel for the price and the personnel are the best

AccorHotels certified review
Cherry J. R. Families - 26/03/2018
« Friendly, clean and nice stay »

Staff are friendly, room is clean and it was up to expectation

AccorHotels certified review
E.s. Families - 19/03/2018
« Not a great stay »

One thing that was good: staff was friendly. I had booked a room with a shower, but got one with a bath. Not a problem, I had already unpacked when I noticed, so I didn't complain. I was there with my mother and son, so three people. There were only pillows for two people though, and only one shower product and shampoo, which would've been enough for two but not for three. So we asked for an extra product and pillow; we got the product and the pillow would be brought to the room. At first, they said that there were 2 smaller, extra pillows on the double bed, but those are there whether there's an extra person in the room or not. So you shouldn't have to share those pillows. I assume they're meant for people who like to sit up and read, which we do enjoy, or sleep more upright. Over an hour later, still no pillow though. Turns out they forgot. We thought they would then bring it over right away, but we had to wait quite a while again. The pillows were very uncomfortable; the extra bed/couch too. There was a white spot in the middle of the TV screen, not a stain but damage to the screen, I presume. One of the bed lamps did not work. The bathroom floor was very sticky. Either not very clean, or the floor had not been rinsed after having been cleaned with product. We put the thermostat on 15°, but all woke up in the middle of the night because the room was very hot. We didn't seem to be able to get it to the desired temperature. The room honestly looked a bit shabby, too. I expected so much more from this hotel; we've always had very nice rooms at Novotel!

AccorHotels certified review
Anonymous Business - 09/03/2018
« Comfortable hotel with reasonable facilities. »

Room basic but clean and comfortable. Has most of the facilities that you would want and has good access to most of the industries around most of the Antwerp dock area. Good choice of food for breakfast, but didn’t get chance to use the restaurant for other meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Allan, Many thanks for taking your time to tell us about your experiences in Novotel Antwerpen! And what a great review! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you again very soon! Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Richard Couples - 27/02/2018
« Staff were welcoming and very efficient. »

Good location for our purposes. Staff excellent. Room looked tired mainly due to stained carpet, cracked lampshade and light not working. However the overall experience was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Many thanks for taking your time to tell us about your experiences in Novotel Antwerpen. We very much appreciate your comments regarding the light in the room. We told our technical department to replace the lampshade. I also would like to inform you already that all our rooms will be renovated next year. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Keke V. Families - 25/02/2018
« couple of days with family in Antwerpen »

Been earlier in same hotel so we know what to expect. The breakfast and the restaurant in the evening was better than expected. Room was clean and cozy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tomi, What a great review! Many thanks for taking your time to tell us about your experiences in Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you again soon! Best regards, Paula Albertema Sales & Banqueting Coördinator

TripAdvisor review
Family - 25/02/2018
« couple of days in Antwerpen »

Short trip to Antwerpen to a hotel already known. Easy to reach by car, enough parking places. Clean room. Great breakfast and also the restaurant for the dinner was fine. Easy checkin and checkout when done before in net.

AccorHotels certified review
D. Business - 21/02/2018
« Thechotel is looking a little tired now, in particular the rooms »

Rooms are of poor quality compared to other Novotels I stay in...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would already like to inform you that all our rooms will be renovated next year. We appreciate your sharing your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Kashish D. Families - 21/02/2018
« Good »

All good; just need bit of carpet update.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kashish, We very much appreciate your comments regarding your stay at the Novotel Antwerpen. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I also would like to inform you that all our rooms (including carpet) will be renovated next year. Thank you again for sharing your experience and we hope your next visit will be as pleasant as the previous one. Looking forward to welcome you again soon! Best regards, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Dr. B. Business - 19/02/2018
« Comfort and good food »

In general I found it good value for money. I did see that some areas of the hotel needed refurbishment. Staff were friendly and attentive, but there was not so much understandign on a couple of points : 1) I asked for a face cloth (for the bathroom) upon checking in and was told these were already in the room. Once I got to my room there were none. Checking again at reception I was told these were not available! 2) In the room I found only hangers for ladies dresses and skirts. I asked for a couple of mens suit hangers (they are different). These were promised by reception , but when I got back to my room, these were not delivered, only more hangers for ladies clothes!! Conclusion : bad communications plus failure to understand the request.

Our hotel has responded to the review
Our hotel has responded to the review

Beste Jean-Marie, Hartelijk dank dat u de tijd heeft genomen uw verblijf in Novotel Antwerpen te beoordelen met zo'n mooi cijfer, maar vooral dat u uw ervaringen met ons hebt willen delen! Wij stellen uw opmerkingen over uw verblijf in Novotel Antwerpen erg op prijs. Het is altijd prettig om positieve reacties te mogen ontvangen. Alleen op deze manier kunnen wij werken om de service en de kwaliteit van het hotel te verbeteren. Het spijt mij te moeten vernemen dat er enige miscommunicatie is ontstaan bij de receptie. Zij moeten op de hoogte zijn over welke materialen wij beschikken en hadden u in eerste instantie van de juiste informatie moeten voorzien. Wij hebben de desbetreffende personen op die dienst dan ook daarover aangesproken. Daarbij wil ik u ook graag alvast informeren dat al onze kamers volgend jaar gerenoveerd zullen worden. Uiteraard hopen wij dat u dan weer eens een kijkje komt nemen in ons hotel. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgend bezoek aan uw wensen zal voldoen. Met vriendelijke groet, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
L. V. Solo - 15/02/2018
« Convenient and comfortable hotel with free parking and nice rooms. »

A pleasant stay, bed is very comfortable and the room and bathroom are nice. Recommendable!

Our hotel has responded to the review
Our hotel has responded to the review

Beste Leo, Hartelijk dank voor uw mooi commentaar over het verblijf in Novotel Antwerpen! Het is altijd prettig om positieve reacties te mogen ontvangen. Uw opmerkingen zullen wij overbrengen aan ons team. Wij zijn ervan overtuigd dat uw reactie ons personeel zal stimuleren om voortdurend te blijven streven naar een hoge kwaliteit van onze dienstverlening. Nogmaals bedankt voor het delen van uw ervaringen en wij hopen dat uw volgende bezoek even prettig zal verlopen als het vorige. Hopelijk nog eens tot binnenkort! Met vriendelijke groet, Paula Albertema Sales & Banqueting Coördinator

AccorHotels certified review
Abimcg Business - 12/02/2018
« One night stay »

Check in was good. The reception and food area is modern but found the room dated. The first room given had a weird smoke like smell but I was changed immediately after informing reception. Second room was better. Dinner was very nice. The bed was OK. I didn't enjoy the shower as it was going from hot to cold so wasnt as enjoyable as it could have been. Breakfast was lovely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. K., Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. It is a pleasure to read that you were pleased with our restaurant. Furthermore I would like to apologies for the hassle you encountered with you shower. Our maintenance manager has already been informed and will take the appropriate measures to address the problem. Once more I would like to thanks for this respond and I wish you a nice day. Kind regards, Gregory Lannoy Operations Manager

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