Hotel - Novotel Antwerpen
Novotel Hotel Novotel Hotel

Novotel Antwerpen Hotel

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3.5/5 517 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 120 rooms
  • 87 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,610 reviews

Our guest reviews for Novotel Antwerpen

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 517 reviews
AccorHotels certified review
Julian Business - 14/10/2017
« Needs a refurb »

The room needs a refurb. Paintwork was chipped, the carpet had burn marks and the bathroom looked really dated. The shower water pressure was really poor and the shower head, although movable up and down, was at a fixed angle which meant having to squash right into the wall to get under the water properly. There was also a seperate toilet which I really don't like (no basin in there). Although there was a temperature control dial in the room, it didn't seem to do anything. Actually the aircon couldn't be switched off so had a cold room and the aircon noise all night (the receptionist told me the room temp was centrally controlled). The menu was quite limited. The good bits..The staff were very professional. I thought the breakfast was really quite nice and there's free parking.

AccorHotels certified review
Lianne L. Business - 13/10/2017
« Over crowded and understaffed »

Typically when I stay at Novotel Antwerpen my stay is very good, although I would say that the rooms could probably do with freshening up as they are starting to look a bit worn. The staff are always brilliant; very helpful, and friendly. My stay on the night of the 04/10/2017 however was nothing like I have experienced previously. The hotel was extremely full and there was only one person on front desk. This resulted in a huge queue of people trying to check-in, despite her best efforts. While I was waiting in the queue to check-in the manager walked past front desk and out the front door. The room that had been reserved for me was on the 3rd floor, which unfortunately smelled of smoke, so I went downstairs to switch rooms, however the queue by this time was about 8 groups deep and there was still only one person on front desk. I found it quite surprising, given that the hotel seemed fully booked, that only one person was scheduled to deal with such a high volume of guests.

AccorHotels certified review
Marcel Business - 09/10/2017
« Good location near the harbour »

Nice and friendly staff.

AccorHotels certified review
Anonymous Business - 04/10/2017

Overall experience was good - only criticism is that there was nobody on duty when I checked out at around 08:45 so I left key in key box

AccorHotels certified review
Alerim Couples - 01/10/2017
« Very nice »

I found this hotel very nice, clean, secure (lift will not work without your room card) and comfortable. Staff was very friendly and helpful. The bar and kids area looked good and the complimentary bottle of water and tea & coffee making facilities were a plus. So a big like from us. We had a very good night's sleep there. The only thing I was not happy with is the internet. Although we had a router in the room and therefore the signal should have been pretty good our wifi didn't quite work and it dropped very often. Other than this the room was nice, spacious, comfy and I would definitely recommend this hotel. Yet breakfast seemed a bit expensive. 20€ seems a bit sharp.

AccorHotels certified review
Arnaud Business - 30/09/2017
« Meeting Grape hospitality »

Thanks for this Nice stay. :)

AccorHotels certified review
T. Business - 29/09/2017
« Good »

Good

AccorHotels certified review
Anonymous Families - 25/09/2017

Please make sure the rooms (carpets, curtains) and public areas are clean, not dusty and no 'anti-smell' in the hoover is used. This is dramatic for asthmatic people. The family rate is very interesting though. Question about our room 213 (we stayed from Friday 22nd - Saturday 23rd September): We placed a non-permeable bed sheet under the bed sheet on the sofa bed and forgot to bring home. Did you find it?

AccorHotels certified review
Andrew P. Business - 24/09/2017

breakfast very disappointing as tables not well cleaned, cups not available and many products "gone" from the menu. The hotel was not even that full so disappointing service there. Also noted a number of flys in the food area that is not good appearance.

AccorHotels certified review
Tk Families - 23/09/2017
« Very helpful »

Unfortunately we had to cut short our 3 day stop due to pressing family matters and only stopped the one night. The staff were very understandable no fuss just accommodated our needs. Very grateful.

AccorHotels certified review
Anonymous Business - 22/09/2017
« Not happy with service in restaurant at diner (including room service) and at breakfast »

Poor menu in room service and in restaurant, order I made for diner not respected, very limited choices at breakfast, water warm but not hot for the tea. Only reception people were very welcoming and providing perfect service both in evening and morning.

AccorHotels certified review
Chaitanya Families - 13/09/2017
« Pleasant stay »

The hotel staff were excellent; the room was well appointed, clean.

AccorHotels certified review
Pawel Families - 10/09/2017
« Spare bed not comfortable at all »

Spare bed not comfortable at all, could have been more clean, hair dryer did not work, equipment and room decoration a bit aged.

AccorHotels certified review
Mja Families - 08/09/2017
« Nice comfortablr stay »

Staff are welcoming and very helpful, appreciate their kindness to kids especially my disabled son Hotel very comfortable for a family, short distance to city centre and on main junction to other cities Pool and tennis table are great when not sure what to do Great stay for a family with kids

AccorHotels certified review
Joanna T. Families - 05/09/2017
« Convenient and comfortable »

Convenient and comfortable. Room clean and tidy. Restaurant very expensive and not child friendly.

AccorHotels certified review
Lulu Families - 30/08/2017
« Great customer service, rooms not so great! »

The receptionists were fantastic, really helpful and courteous! The room was clean but the carpets need to be changed. There are really dirty, with big black stains on. First we were allocated room 214. It was horrendous! Big black stains on the carpet and some electric sock missing. I've asked the receptionist to change it which he did. We had the room 217. Again the same problem. Carpets are really dirty. This time not so big as in the previous room but still not nice. It would be nice to change the carpets as it is not a very expensive thing to do and it changes everything in a room. The next big problem was the air system which was broken. We could not turn it off and from the reception they gave us a tape (!!!!!) to cover the exit. Really embarrassing for such a big chain like Novotel. I have never ever seen such a way of handling air conditioning issue!!!!! And yet we are in 2017, in a nice hotel but still lacking the basic accommodation in order to make the client feel satisfied! At least the receptionists saved the situation with their exceptional customer service!

AccorHotels certified review
David M. Business - 29/08/2017
« Reasonably OK »

Visit was OK, But service at meal times are slow. Some of the rooms are getting "tired" looking and in need of renewal.

AccorHotels certified review
Mark Families - 29/08/2017
« Mr »

We staid for two nights, we arrived early in the morning 2am, reception dealt with registration quickly and efficiently, the breakfast selection was really good, at all times staff were very friendly and efficient, our rooms were prepared ready for our arrival and were clean and comfortable, we have staid many times previously and will continue to use the hotel.

AccorHotels certified review
Ac Business - 27/08/2017
« All OK. Restaurant service could be better. »

All went as expected. Location easy to drive to.

AccorHotels certified review
Diederik Couples - 22/08/2017
« Not the expected quality »

I am a frequent Accor hotels user, because for me the formula is clear. When I want something better, I choose Novotel, unfortunately this Novotel had worn out accommodation: worn wall paint, dirty and worn out carpets. We experienced something I never had worldwide: while walking to the room, many rooms open for cleaning all day without any action, which gave an unpleasant atmosphere. At breakfast at lot of noisy families. Positive: friendly staff!

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