Hotel - Novotel Antwerpen
Novotel Hotel Novotel Hotel

Novotel Antwerpen Hotel

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3.5/5 528 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Automatic air control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 120 rooms
  • 87 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,672 reviews

Our guest reviews for Novotel Antwerpen

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 528 reviews
AccorHotels certified review
Ian B. Couples - 15/11/2017
« Relaxing friendly »

Relaxed nice food just faulty room fridge

AccorHotels certified review
Patrick E. Couples - 14/11/2017
« Unacceptable Stay »

Air ventilation was not working well, impossible to switch it off -> air got very dry and it felt dusty. Dust was also in various niches. Black color around the air ventilation. I slept very bad, max. 1-2 hours with multiple coughing fits. We felt very bad in the night and during next day. My girlfriend is sick now. Don't want to blame it is because of the stay but it was one of my most uncomfortable hotel nights ever. And I stayed in so many Hotels during last years. For a price of below 40€ I could maybe accept these conditions but not for almost 85€. Went to the front desk around 2 am asking for room change and got the Information that all rooms are the same. Was asking for a switch to Ibis which is around the corner and got the information that it was fully booked. My girlfriend and I had 2 wonderful days in Antwerp 2 before we moved to this hotel for the last night. It really made a big down of our short vacation in the nice cities of Antwerp and Gent. For me, it is unacceptable to pay at all for such a bad stay! And on top, getting out of the hotel by feeling sick. I made pictures of the things I complain about. In case you don't believe to my explanations, I will send to you. I await your reply.

TripAdvisor review
Business - 13/11/2017
« A bit rundown for the money paid »

I've come here now for a couple of years, but this year it was notably worse than before. The hotelroom looked quite rundown. Sprinkler was covered by plastic bag, tape covering the aircon, bathroom floor that was loose. Especially considering the money paid, I found the room not up to standard. All the rest was good.

AccorHotels certified review
Tim Friends - 08/11/2017
« Appalling pre-booked food and parking difficult - apart from that OK »

We made a huge mistake pre-booking a saturday evening meal. The pre-booked menu as presented was only in dutch and we had some small difficulty getting the restaurant staff member to translate it. There was no vegetarian option (and two of the 3 options were seafood so choice was limited). The staff member did manage to get the kitchen to offer tomato soup as a starter and pasta as a main, however the pasta was merely boiled and garnished with sundried tomatoes, no sauce or other flavouring, not anything like the 21 Euros I'm told the main was supposed to be worth. After placing our food order I then had to leave the table to go and find a staff member to take a drinks order - the restaurant was empty aside from one other table so they couldn't be considered to be busy. The mains were uninspiring when they arrived, certainly my chicken was overcooked but by that time I was grateful to eat something. The most annoying problem was that the menu described 3 courses and it transpired while waiting for desert we were apparently only entitled to 2 courses, not made plain to us during the ordering process off the dutch menu. The booking confirmation email said "Restaurant menu" with no indication on the number of courses. We only discovered this when we again had to go and find a staff member to enquire about desert. At this point we left the restaurant and I complained to reception. Two hours later whilst we were sitting in the bar, and after some of our party had gone to bed, they came and offered us desert. After detailing this again to the desk at check out the following day we were eventually offered a 20% discount on the meal which I accepted. I must re-iterate that it was only the restaurant staff that were severely lacking, the staff on the reception desk were very pleasant and helpful. The other unrelated issue was that when we arrived the car-park was blocked up with coaches parked in such a fashion to render many of the parking spaces inaccessible. A tiny bit more organisation and consideration from the coach drivers would have removed 20 minutes of stress after in our case a 200 mile late night drive.

AccorHotels certified review
Chantal Business - 06/11/2017
« Not stadard of a four star hotel. »

Waiting time at reception was far too long. Language knowledge of personnell at reception (French) below expectations when responding questions of another Customer over the phone. Also Recepionist said that hotel was fully booked whilst clearly on the website one could still book a room. Room was still in disorder (cushions on the ground, curtains open, and not aspirated well) because of interior changes ongoing on the floor and this despite check reception with team preparing rooms prior to my check-in and switch room with other Customer because this room was ready.

AccorHotels certified review
Mr H. Families - 05/11/2017

relaxing and stress free

AccorHotels certified review
G. J. Families - 01/11/2017
« Week end with my familly in antwerpen »

Selected the hotel for the price. Week-end price for a familly of 4 people is really interresting. Games and looby area were really appreciated. But the hotel is quiet far from the city.

AccorHotels certified review
Ben D. Families - 28/10/2017
« Excellent short stay in Antwerp »

We had an excellent stay at Novotel Antwerp. Spacious, clean room with bath. Friendly and helpful staff. Complementary late checkout.

AccorHotels certified review
Alvaro M. Business - 21/10/2017
« Nice stay, as usual. »

This time I’m “testing” the fast check-in and check-out, still I didn’t get my invoice, but I left the hotel on Thursday morning. So far so good, every time I’m there is a good experience.

AccorHotels certified review
Nick L. Families - 16/10/2017
« Great stay at a very nice, friendly hotel. »

Very helpful and polite staff and very comfortable rooms. The food was very good too.

AccorHotels certified review
Julian Business - 14/10/2017
« Needs a refurb »

The room needs a refurb. Paintwork was chipped, the carpet had burn marks and the bathroom looked really dated. The shower water pressure was really poor and the shower head, although movable up and down, was at a fixed angle which meant having to squash right into the wall to get under the water properly. There was also a seperate toilet which I really don't like (no basin in there). Although there was a temperature control dial in the room, it didn't seem to do anything. Actually the aircon couldn't be switched off so had a cold room and the aircon noise all night (the receptionist told me the room temp was centrally controlled). The menu was quite limited. The good bits..The staff were very professional. I thought the breakfast was really quite nice and there's free parking.

AccorHotels certified review
Lianne L. Business - 13/10/2017
« Over crowded and understaffed »

Typically when I stay at Novotel Antwerpen my stay is very good, although I would say that the rooms could probably do with freshening up as they are starting to look a bit worn. The staff are always brilliant; very helpful, and friendly. My stay on the night of the 04/10/2017 however was nothing like I have experienced previously. The hotel was extremely full and there was only one person on front desk. This resulted in a huge queue of people trying to check-in, despite her best efforts. While I was waiting in the queue to check-in the manager walked past front desk and out the front door. The room that had been reserved for me was on the 3rd floor, which unfortunately smelled of smoke, so I went downstairs to switch rooms, however the queue by this time was about 8 groups deep and there was still only one person on front desk. I found it quite surprising, given that the hotel seemed fully booked, that only one person was scheduled to deal with such a high volume of guests.

AccorHotels certified review
Marcel Business - 09/10/2017
« Good location near the harbour »

Nice and friendly staff.

AccorHotels certified review
Anonymous Business - 04/10/2017

Overall experience was good - only criticism is that there was nobody on duty when I checked out at around 08:45 so I left key in key box

AccorHotels certified review
Alerim Couples - 01/10/2017
« Very nice »

I found this hotel very nice, clean, secure (lift will not work without your room card) and comfortable. Staff was very friendly and helpful. The bar and kids area looked good and the complimentary bottle of water and tea & coffee making facilities were a plus. So a big like from us. We had a very good night's sleep there. The only thing I was not happy with is the internet. Although we had a router in the room and therefore the signal should have been pretty good our wifi didn't quite work and it dropped very often. Other than this the room was nice, spacious, comfy and I would definitely recommend this hotel. Yet breakfast seemed a bit expensive. 20€ seems a bit sharp.

AccorHotels certified review
Arnaud Business - 30/09/2017
« Meeting Grape hospitality »

Thanks for this Nice stay. :)

AccorHotels certified review
T. Business - 29/09/2017
« Good »

Good

AccorHotels certified review
Anonymous Families - 25/09/2017

Please make sure the rooms (carpets, curtains) and public areas are clean, not dusty and no 'anti-smell' in the hoover is used. This is dramatic for asthmatic people. The family rate is very interesting though. Question about our room 213 (we stayed from Friday 22nd - Saturday 23rd September): We placed a non-permeable bed sheet under the bed sheet on the sofa bed and forgot to bring home. Did you find it?

AccorHotels certified review
Andrew P. Business - 24/09/2017

breakfast very disappointing as tables not well cleaned, cups not available and many products "gone" from the menu. The hotel was not even that full so disappointing service there. Also noted a number of flys in the food area that is not good appearance.

AccorHotels certified review
Tk Families - 23/09/2017
« Very helpful »

Unfortunately we had to cut short our 3 day stop due to pressing family matters and only stopped the one night. The staff were very understandable no fuss just accommodated our needs. Very grateful.

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