Hotel - Novotel Antwerpen
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Novotel Hotel

Novotel Antwerpen Hotel

Luithagen Haven 6 
2030  Antwerp
BELGIUM

502 reviews
TripAdvisor Rating Based on 502 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutique Gourmande

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Grass tennis court (Paying, Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities
    • Basketball facilities (Nearby)
    • Boules/petanque
    • Football (Nearby)
    • Jogging track (Nearby)
    • Table tennis
    • Volley ball facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-12:00
    • Opening hours : Week-end 06:00-12:00
  • Snack & beverage machine

Business services

  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

  • 120 rooms
  • 87 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 30 family rooms
  • 14 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Antwerpen

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 502 reviews
TripAdvisor review
Business - 08/07/2017
« Ok with a few niggles »

Stayed for one night. Room ok but bathroom had strong drain odour. Booked dinner at time of reservation and offered a reduced menu. Requested to order from main menu and pay difference and was told by manager that it was "not possible". Basically an ok franchised Novotel run by inexperienced management. Food in the end was ok and staff polite.

TripAdvisor review
Couples - 30/05/2017
« Good quality price ratio »

The hotel is well situated close to the motorway and easily reached. The restaurant and bar is nice and the rooms are well equipped. the WIFI is ok. Enough parking spots as well for the car. The TV could have more channels

TripAdvisor review
Business - 03/03/2017
« Wellcome »

Efficient wellcome. Eventhough you re in the port You hv an Accor service. Perfect. Especially for work. A bit far from city center but not a pb. Nice restaurants around also if you search as food is quite simple in restaurant

TripAdvisor review
Family - 04/02/2017
« The Best in the accor chain I had visited »

The Best in the accor chain I had visited . Extremely helpfull and friendly front desk so far. Please try the healty water.... Best rooms yet . It was like your living room. Free treatsfor your enjoyement . Best bathroom and high quality towels you have never seen before . Free car parking .Thanks for the management

TripAdvisor review
Couples - 02/12/2016
« A good stay at a more than reasonable price »

Went there on short notice because we had a dinner in town and did not want to drive back home. 5 km outside the city the hotel had all what you can expect. The breakfast was rich and high quality People were efficient and friendly . ... and there was a closed Parking

TripAdvisor review
Couples - 09/11/2016
« Crisis show weekend »

A clean friendly hotel good variety Of choice for breakfast. Quite area of the ring short drive to shopping in all we will use againto come over I chose due to ease of parking over some more central hotel s and it's free

TripAdvisor review
Business - 18/10/2016
« Perfect for our needs »

We stayed at the Novotel Antwerpen Noord last week because we were working at an office a few minutes' walk away, so it was very convenient. Having said that, we were also pleasantly surprised by the accommodation. The staff were perfectly welcoming and seemed eager to ensure that all of our needs were met. They were definitely happy to help! Our favourite was Sonja (forgive me if this is not the correct spelling!) who speaks five languages and greets all customers with a lovely smile. Our room was fine, although I found the mattress a little bit too hard. It's unusual for me to complain about a hotel mattress, and I would also prefer it to be too hard than too soft! Other than that, the room was of a good size, as was the bathroom. I did notice, though, that the carpets could do with a shampoo. We had breakfast at the hotel, which was in the form of a buffet. My honest opinion is that the items could have been a bit warmer. We also ate in the hotel restaurant both nights we were there. The first night, I had a chicken dish, but the chicken was a little bit too dry. However, the prawns that I was served with my Thai curry on our last night, were delicious! For our needs, this hotel was fine and I would recommend it.

TripAdvisor review
Friends getaway - 09/08/2016
« Couldn't have done enough »

Lovely hotel deceptive from the outside, very clean and spacious. Staff couldn't have been more helpful especially guy on reception with braces, really helpful and friendly great local information, 10 minutes from centre of Antwerp in taxi, Antwerp was really lovely and so historic.

TripAdvisor review
Business - 23/07/2016
« Over Night in Antwerp »

Hotel was ok as all Novotel's are. However, on this business trip I really needed the Wi-Fi to work well and it didn't. At one point I connected via the hotel next door (Ibis). Also no option to upgrade the connection like in other Novotel's

TripAdvisor review
Family - 16/04/2016
« mr »

Nice, helpful reception staff. Clean big rooms enough for family (2+2) with kettle + tea and coffee. Clean bathroom and wc, quite place. Safe as it is difficult to entrance hotel's rooms and use lift without hotel's card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share you experience with us via Tripadvisor. It is a pleasure to read that you enjoyed your stay and I hope we will have the opportunity to welcome you again in one of our hotels. Kind regards, Gregory Lannoy Front Office Manager

TripAdvisor review
Business - 18/12/2015
« Satisfactory »

Hotel room was fine, nothing special, but clean and acceptable Dinner - Food limited, but good, staff brought food separately though, and main meals with starters, which was rather annoying. Breakfast was awful. The staff were ridiculously rude, and the room/facility was too small. Food itself was fine, but it was not an enjoyable, relaxing experience. Checking in was a trauma as I had prepaid, and the staff could not cope with that at all, was totally overcomplicated. The money had already appeared on my credit card, yet invoices were overtly complicated, and checking out just confused it more. Next time i will not prepay - not worth the aggravation!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Gregory Lannoy Front Office Manager

TripAdvisor review
Marco O Business - 15/11/2015
« Average hotel, but good enough for a night stay »

Average hotel but good enough for a night. Rooms as basic Novotel rooms. No extras. Location is outside Antwerpen, but close to the highway so fairly convenient if you need to leave early morning. Pricing is fairly high for what you get. Cheaper alternative would be the IBIS hotel which is next-door and only half of the price. I'm Platinum, but didn't feel like a special guest at all. Missed opportunity I would say.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Marco O, Thank you for taking the time to tell us about your experience at the Novotel Antwerp. Your comments are a great source of information and inspiration, and therefore very important for us. Furthermore I would like to apologies for not receiving the benefits and attention our Platinum guest should receive. Would it be possible for you to provide me with your full name our Le Club number as those details are not provided by Tripadvisor. This will allow me to trace the issue and take appropriate measures to address the problem and prevent future occurrence. Once more I would like to thanks for this respond and I wish you a nice day. Kind regards, Gregory Lannoy Front Office Manager Email: H0465-fo@accor.com

TripAdvisor review
Anth889 Couples - 30/09/2015
« Two nights »

Hotel is near the docks and is in a very industrial looking area. Hotel restaurant is not open on a Sunday, the receptionist told me what times the restaurant opening times were but failed to tell me it wasn't open. Hotel is a short drive into Antwerp. The menu at the restaurant is limited but delicious, I was pleasantly surprised. It appears the hotel is utilised by a lot of workers. The Staff at reception were friendly, the lady in the restaurant not so friendly...... It's a basic hotel and is clean, the room was fine but if your looking for luxury this is not the hotel for you. I would stay at this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Antwerpen. I would like to apologies for the shortcoming in our restaurant. I can confirm that we are open daily for lunch and dinner. I have forwarded your comments to our restaurant manager who will taak the appropriate measures to address the problem. Once more I would like to thanks for this respond and I wish you a nice day. Kind regards, Gregory Lannoy Front Office Manager

TripAdvisor review
Catharina M Family - 28/07/2015
« Comfortable hotel but not much around »

The staff was friendly, helpful and professional. The rooms were clean and comfortable. The weather did not allow us to use the outdoor pool but it looked nice. There is seating outside and there was a bounce house and ping pong table so kids would have been entertained if the weather had allowed. There is not much around the hotel but a good place to stay if you have a car.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Novotel Antwerp Nord. Your comments are a great source of information and inspiration, and therefore very important to us. Once more we would like to thank you for your time and we are looking forward in welcoming you again at one of our Novotel hotels. Kind regards, Gregory Lannoy Front Office Manager

TripAdvisor review
David A Couples - 01/07/2015
« Novotel Antwerpen »

This is a very good hotel, one of the best we have stayed ih. We had a ground floor room which was very convenient for us as we are a little older than most trip advisor people. Our evening meal in the hotel restaurant was very good. When we travel this way again we will definately stay hare again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your positive feedback via the Tripadvisor site. As manager is it very rewarding to see that we can respond to the customer’s needs and that our daily input is appreciated! Many thanks and hopefully we will be able to welcome you in the near future in one of the Novotel hotels. Best regards, Gregory Lannoy Front Office Manager

TripAdvisor review
r0ugepasm0rt Couples - 29/05/2015
« Avoid at all costs »

Unbelievably bad, has to be THE worst Novotel in the world. Rude disrespectful staff, ineffective key cards, a restaurant that was little more than a bar, lack of deliveries for a proper breakfast! Put us off Antwerpen and Flemish Belgium for good...unbelievably bad and no response to our review that was returned directly to the hotel...so here it goes for all the world to see!

TripAdvisor review
C J H Family - 08/04/2015
« Industrial area 3/4 from Antwerp City Centre »

I found the location very convenient, it's off the Antwerp ring road and approximately 3/4 miles from the city centre. Staff were helpful. Breakfast was very good, basically what you would expect from a Novotel. Free parking. Wifi worked superbly the whole while we were there. Sadly because of the time of year we could not use the outdoor pool. Overall the cleanliness was good, noise level low, bar service was fantastic, staff at reception were wonderful! I already have recommended the hotel to my friend son Facebook.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your positive feedback via the Tripadvisor site. As manager is it very rewarding to see that we can respond to the customer’s needs and that our daily input is appreciated! Many thanks and hopefully we will be able to welcome you in the near future in one of the Novotel hotels. Best regards, Gregory Lannoy Front Office Manager

TripAdvisor review
koskar Business - 23/02/2015
« Typical Novotel »

No surprises in this hotel. Everything that you might expected from a "Novotel" level of hotels. Clean, quiet, with good selection of TV programs in several languages. Food wasn't spectacular even though there is a Foodsquare Brasserie in this hotel. I never use anything of the mini bar, but empty mini fridge with just two bottles of water at outrageous prices (3.60 euro a bottle) is just sad. However, there was a complementary kettle, some instant coffee and some tea. There even was a decaf. That is always a nice touch, IMHO. If you only going to stay for one night, I suggest you use Ibis Budget right next to it for half the price. I booked my stay through their webpage (Accorhotels dot com) and I received 6 euro discount on my breakfast. When checking in, both the clerk and I forgot about that; I was charged the full amount. When I eventually realized, hotel staff were more than happy to give the extra 6 euro back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Antwerp Nord. I am sorry read that restaurant food did not meet your expectation; please allow me to express my sincerest apologies. Regarding the minibar it true that we have limited the contended from our previous +/-10 items to 2 bottles of water. By doing so we are now able to offer our guests a larger selection +/- 40 items at more attractive prices than our minibar. All those items are available in our gift shop next to the reception with a selection going from alcohol and soft drinks, sweet and salty snacks as well as sandwiches. Once more I would like to thanks for this respond and I wish you a nice day. Kind regards, Gregory Lannoy Front Office Manager

TripAdvisor review
Steve M Business - 12/12/2014
« Great value for money in a easily accessable location »

There is nothing not to like about this fairly new hotel for a short buisness stay in Antwerp. Including free parking and only a 10 minute/Euro 20,- taxi ride from the city center. Helpfull desk staff and good breakfast selection

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your positive feedback via the Tripadvosir site. As manager is it very rewarding to see that we can respond to the customer’s needs and that our daily input is appreciated! Many thanks and hopefully we will be able to welcome you in the near future in one of the Novotel hotels. Best regards, Gregory Lannoy Front Office Manager

TripAdvisor review
railenthusiast Couples - 12/09/2014
« Reasonable Hotel but in the Subusrbs »

Modern chain hotel is a suburban/business location without much around it. OK for an overnight stop on a car journey. Restaurant staff a bit abrupt at dinner so we wnt for breakfast elsewhere as the the hotel buffet was very expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for sharing your feedback and comments via the Tripadvisor site. This input is very helpful in aligning and adapting our day to day operations. Hopefully we will be able to welcome you very soon again in one of the Novotel hotels in the Accor network. Best regards Bram Maes Hotel manager

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