Novotel Antwerpen Hotel 3 stars

TripAdvisor rating 3.5/5 657 reviews
Novotel Antwerpen
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Room 1

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Hotel extras

  • Outdoor pool, fitness centre and table tennis

  • Hotel bar with traditional Belgian beers

  • Food served on the terrace in summertime

  • A short drive from the historic centre, Grote Markt and MAS

  • 15-minute drive from Antwerp Airport

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Automatic air control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging unitsPaying
  • Dry cleaning / IroningPaying
  • Boutique GourmandePaying
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Business services
  • 4 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Antwerpen

Luithagen Haven 6
2030
antwerp
belgium

Tel: +3233939004

Fax: (+32)3/5417093

Contact email

Check-in from 14h00

Check out up to 12h00

  • CENTRAL STATION-CMB :   762 KAAI 192

  • CMB-CENTRAL STATION :   762 Kaai 192

  • By plane

    AMSTERDAM SCHIPHOL At 150km / 93.75 miles

  • By plane

    ANTWERPEN DEURNE At 12.7km / 7.89 miles

  • By plane

    BRUSSELS At 50km / 31.07 miles

  • By helicopter

    DEURNE-ANTWERP AIRPORT At 10km / 6 miles

  • By helicopter

    ZAVENTEM-BRUSSELS At 50km / 31.25 miles

  • By train

    ANTWERPEN CENTRAL At 7km / 4.35 miles

  • By train

    BERCHEM STATION At 10km / 6.25 miles

  • By train

    CENTRAL STATION ANTWERP At 7km / 4.38 miles

GPS :51.267251, 4.400705

Our accommodations

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.

Standard room with double bed, single sofa bed and bathroom with bath or shower

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with two single beds and bathroom with shower

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Standard room with double bed, double sofa bed and bathroom with shower

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

GOURMET BAR

Type of cuisine: International

Gourmet Bar is the heart of our hotel. A place to meet or to relax, away from the chaos of modern live. The menu of changing seasonal flavours, international classics and house specialities is as versatile and creative as the city of Antwerp itself.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FOODSQUARE

Photo non contractuelle / Strictly non binding

Hotel bar with large variety of belgian beers, soft drinks. Possibility to have a small snack during opening times. Sunny terrace during summer time.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 105

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Novotel Antwerpen

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,759 reviews

tripadvisor

TripAdvisor Rating 3.5/5

657 reviews

Business trip

Customer review rating 4.1/5

Mark G. Business - 06/10/2019 AccorHotels review

Excellent welcome, pleasant staff, room was fine, restaurant was busy but the food was worth waiting for.

Dear Mark, Thank you for your kind review. We do our best to ensure that guests feel welcome and it is very rewarding to read that you enjoyed your stay. We all look forward to the pleasure of seeing you again on a future occasion. Best wishes, Steven Hameeuw, General Manager

Convenient location, but quality lacking

Customer review rating 4.1/5

Pieter Business - 23/09/2019 AccorHotels review

Choose this hotel because of location (500 m from corporate office), but cleanliness & restaurant Service should improve

Dear Pieter, Thank you for taking the time to share your experience with us. It is wonderful to know that our location was so convenient for you. However, we did regret to learn that some parts of your stay did not entirely meet expectations. Your feedback has been duly noted and we will use this to make the necessary corrections. Nevertheless, we hope to see you again on your next visit to Antwerp. Kind regards, Steven Hameeuw, General Manager
Customer review rating 4.1/5

Jacques Business - 23/09/2019 AccorHotels review

Would have been good without the smoke smell in the room. Very unpleasant.

Dear Jacques, Thank you for taking the time to send us your feedback. I sincerely apologize that you were not entirely satisfied with your recent experience. Our hotel is entirely non-smoking, we wish you had informed us of this issue during your stay so that our team could have taken immediate action. We assure you that our entire team is very friendly, professional and would never hesitate to go the extra mile for our guests. Nevertheless, we hope that you will give us another chance to provide you with a more enjoyable stay in the future. Kind regards, Steven Hameeuw, General Manager

Mostly good

Customer review rating 4.1/5

Alan Families - 15/09/2019 AccorHotels review

Online checkin saved no time as thedesk not manned and a queue being dealt with at normal check in desk. After check in staff very helpful and small issue of broken bed resolved quickly with a change of room

Dear Alan, Thank you for reviewing your stay with us. We do our best to ensure that every guest feels welcome and satisfied during their stay, and our team members will always go that extra mile to meet your expectations! Your mention of our quality service will inspire us all to continue with our efforts to uphold our high standards. We hope to welcome you again. Best wishes, Steven Hameeuw, General Manager

My preferred place to stay

Customer review rating 4.1/5

Mike Business - 09/09/2019 AccorHotels review

The hotel offers all that's needed for a business stay.

Dear Mike. We would like to thank you for this kind review about Hotel Novotel Antwerpen. A message of satisfaction from a recent guest is always a reward and incentive for our team members to continue with their efforts to uphold our high standards. We look forward to welcoming you again! Best wishes, Steven Hameeuw, General Manager

1 night stay in family room

Customer review rating 4.1/5

R B. Families - 08/09/2019 AccorHotels review

I had checked in on line prior to arrival which made the process quick and easy upon arrival. During on line check in I requested a low level room and this was granted with a great view into the garden and pool area. Our room was as expected and we had a good stay. However it isn't all good news when I made the booking I decided to use 2000 reward points which gives a 40 euro discount and although my reservation shows the discount upon returning home and checking my credit card statement I have been charged for the full amount and I am now having to waste my time chasing Accor to see why this has happened and as of today it has yet to be resolved.

Dear guest, Thank you very much for sharing your feedback with us. While we are pleased we are pleased that you had an enjoyable stay with us, we regret the difficulties you encountered. I am aware that you are in direct contact with us, so we can look in to this for you. Thank you for your patience. We look forward to welcoming you back soon. Kind regards, Steven Hameeuw, General Manager

Outstanding.

TripAdvisor rating 3.5/5

Johannesv181 Friends getaway - 04/09/2019 TripAdvisor review

Very good service and helpful. The breakfast was nice but too expensive. There is an outdoor swimming pool which nice for friends and family. Good service by the reception. The Tv was not working all though I did not report it karmer 221. 1

Dear Johannesv181, Thank you for taking the time to send us this review of your stay. We appreciate your kind words towards our dedicated team. It encourages us to continue to maintain the high standards of service we set ourselves. We are delighted that we were able to exceed many of your expectations and will certainly consider your comments with regards to breakfast price closely. We apologize for any inconvenience with the T.V. and will address the issue immediately, thank you for letting us know here. We can only thank you once again and look forward to seeing you and your family on your next visit. Kind regards, Steven Hameeuw, General Manager

Novotel

TripAdvisor rating 3.5/5

przem02019 Business - 29/08/2019 TripAdvisor review

Novotel Antwerp for purpose of my visit has a very good location. Rooms are big enough, clean and tidy. Service always on good level. Hotel offers very good environment for work and rest. Overall - very good standard for its price.

Dear Przem02019, Thank you for this review about your stay at Novotel Antwerp. It is very rewarding to know that our hotel and your room met all your expectations. The comfort and satisfaction of our guests is our top priority, so this feedback is very rewarding for our team. We look forward to welcoming you back on your next stay with us. Best wishes, Steven Hameeuw, General Manager

Declining quality

Customer review rating 4.1/5

Grace T. Couples - 28/08/2019 AccorHotels review

We have been staying in this hotel every time we were in Antwerp. Friendly staff. Unfortunately, the room this time looked tired and the bed was uncomfortable. The mattress may need replacement from end of life. Maintenance of the hotel can be improved on. Body lotion is no longer provided as well. We have had better stays here in the past, and in other Novotel and Ibis hotels.

Dear Grace, Thank you for taking the time to share your experience with us. It is pleasing to know that you received friendly and professional service from our team members. However, we regret the mattress was not quite to your liking, we believe we provide good quality beds for our guests’ comfort, unfortunately we understand that due to personal preferences this is not always the case, had we been made aware of this during your stay we would have been pleased to assist you, your comfort is our highest priority. We have taken good note of all of your comments and handed them to the concerned departments for review. We do hope to be able to welcome you back for a more pleasant stay in the future. Kindest regards, Steven Hameeuw, General Manager

Great stay, very friendly staff

Customer review rating 4.1/5

Ruud Business - 26/08/2019 AccorHotels review

This was our second stay in short time at this Novotel in Antwerp and again, we were pleasantly surprised with information and assistance of the hotel staff. We have chosen this hotel as our permanent base for work our company does regularly in the Antwerp Port area

Dear Ruud, Thank you for this review about your stay at Novotel Antwerp. Our hotel aims to provide a memorable experience and we are delighted that we were able to exceed your expectations upon your return. We are pleased to hear that you received friendly and professional service, this inspires us to constantly improve our performance. It's a boost for us every time we receive positive reviews such as this. We look forward to welcoming you and your company back on your next visit to Antwerp! Best wishes, Steven Hameeuw, General Manager

An OK stay!

Customer review rating 4.1/5

Martina Couples - 24/08/2019 AccorHotels review

Our arrival was nice, The check in went smooth, all the information had been given, also how to reach the city centre and what to visit. The check out was good. The guy was polite and everything went well. 2 bad notes are the breakfast, which was insanely crowded and we were obliged to stand and leave since the buffet was almost empty and because of the amount of people. It was not pleasant to be 2 cm away from an other table. We did not have any privacy. Secondly, we found dog or cat food on the floor at the entrance behind the door. I reported it upon check out because I did not want to bother for a room move, however a good thing to improve!

Dear Martina. Thank you for taking the time to review your recent stay. We are pleased to hear that you received friendly and professional service, this inspires us to constantly improve our performance. However, we are very disappointed that your room and breakfast fell short of the standards expected of us. Please rest assured that we have addressed this with our team to ensure we improve in this regard. Despite this, we hope that you will give us another chance in the future. We look forward to welcoming you back on a future visit. Best wishes, Steven Hameeuw, General Manager
Customer review rating 4.1/5

Rémi Couples - 20/08/2019 AccorHotels review

Impeccable

Dear Rémi, Thank you for your review and high rating. We are thrilled to hear that you enjoyed your stay. We try to ensure all our guests have a truly memorable experience and it seems we were successful in your case! We would love to know how we could make your next stay with us even better; your satisfaction is always our top priority. We look forward to seeing you again in the future. Best wishes, Steven Hameeuw, General Manager

Old

Customer review rating 4.1/5

V. L. Couples - 18/08/2019 AccorHotels review

Wagen outside Windows were closed, you were able to open them nu pushibg from outside to inside! Not a safe feeling! Cutains were dirty and full with holes. I asked for a bathroom with a douche only and we received a bathroom with bath/“douche”..

Dear V., Thank you for taking the time to share your review. We are sorry to hear that there were aspects of your stay which did not exceed your expectation. Please don't hesitate to inform our reception team of any issues or concerns you may have, so that we may take the appropriate action and make your time with us more enjoyable. We hope to have the opportunity to welcome you for a more agreeable stay in future. Best regards, Steven Hameeuw, General Manager

Bad Service

Customer review rating 4.1/5

Jnb Families - 16/08/2019 AccorHotels review

The room and bathroom were not clean. Also the receptions service personal was not so welcome us. I already inform to prepared bed sofa for my kid. But I must prepare it my self. I never experience like that before at other novotel hotel.

Tired

Customer review rating 4.1/5

Jh Couples - 16/08/2019 AccorHotels review

Whilst the hotel reception staff were welcoming and helpful the hotel felt tired and very scruffy in places - particularly the ground floor corridor to our room where the carpet was dirty and the floor under it had broken up in places. The fridge in our room did not work and the was no bottle of water in it. The restaurant staff were helpful at first but did not seem to understand our 60Euro pre payment for our dinner, charged us separately for our drinks so we could not use the entire 60Euros. The following day reception staff told us we could have had a lighter meal and drinks from the pre payment. They refunded 7 Euros we had not spent. The room was noisy - air conditioning type noise which could not be turned off and the nearby ring road was too noisy to leave the window open. There was also the smell of cigarette smoke in the corridor outside the room.

Fine for overnight stay

Customer review rating 4.1/5

Anonymous Families - 14/08/2019 AccorHotels review

Staff friendly. Stored bikes for us and helpful giving directions Room not ready on arrival. Breakfast was good.

Dear Guest, Thank you for taking the time to share your experience with us. We really appreciate your positive feedback concerning our dedicated team members. Please accept our apologies once again for the delay regarding your room; we hope that you will give us the chance to make it up to you in the future! It would be a pleasure to welcome you again. Best wishes, Steven Hameeuw, General Manager

Family trip to Antwerpen

Customer review rating 4.1/5

Jan Families - 13/08/2019 AccorHotels review

I can recommend this hotel - short distance from centrum, possibility for parking, friendly staff ready to help.

Dear Jan, Thank you for sharing your valuable review. It's a real pleasure to know that our team members were able to give your family a memorable experience. I will be sure to let know how much of an impact they had. We would like to take this opportunity to express our thanks for your kind words about our strategic location and delighted you found it ideal for your needs. Thank you for your kind recommendation, we greatly appreciate it. We all hope that we have the pleasure of welcoming you back soon again. My best wishes, Steven Hameeuw, General Manager

Non stop flooded bathroom and no service available to help

Customer review rating 4.1/5

Michal Couples - 13/08/2019 AccorHotels review

Hello, I was your guest, as per this survey/reservation - from 2 to 4 August. We arrived at the hotel late Friday evening. First impression was ok, but after we started using bathroom we were surprised, that all water goes around shower. It was literally 2-3 cm of water each time shower was turned of even for 1 minute. Water was flooding carpet in rest of the room. Next day in the morning I asked reception to help me with fixing this. I got answer, that there is no technician, as the person is working only from Monday do Friday (how it is possible?). There was no other room to change one we got (fully booked). So we got stuck with few towels arranged by reception and we had to deal with this flooding creating some kind of "island". At the end, 4 times we took shower in complete drowning bathroom and later were struggling with water for few hours. Another thing is that smell from the sink was terrible. Moreover, inside the room, near the fridge, shelves were broken which looked very strange. And of course, fridge was turned off when we arrived so all food we bought was not hidden there so it was another huge disappointment. At the checkout I was just proposed with a "free drink" after calling to Manager. I was thinking that we will receive a free breakfast as a recompense of issues. There is also another topic. I left my phone charger in the room (for sure) and asked about it (TWICE) via email. I didn't receive ANY answer from the Hotel. I'm a silver Accor member, will be close to Gold soon and I was expecting kind of different treating. I hope we can fix this situation. regards, MK

Soiled toilet, boggy on the walls

Customer review rating 4.1/5

Laura Families - 13/08/2019 AccorHotels review

Arrived in a room with 2 young kids where toilets were not cleaned! Spotted a disgusting boggy on the walls. The poor reception girl had to come up with a brush to clean the mess. Not acceptable for a Novotel!!!

Dear Laura, Thank you for taking the time to provide feedback regarding your stay. We regret and have taken note of your comments regarding our housekeeping, please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take action immediately. We value our guest's feedback and would like to thank you for bringing this to our attention. Despite this, we hope that you will give us another chance in the future. Warm Regards, Steven Hameeuw, General Manager
Customer review rating 4.1/5

Nicola Families - 12/08/2019 AccorHotels review

Stopover on our way to ferry. Outdoor facilities enjoyed by teenagers. The room needed a new carpet, it was very stained. Behind the sofa bed was not clean, there was a lot of debris including food.. slept well and breakfast was good.

Dear Nicola, Thank you for sharing your feedback about your recent stay. It’s great to read that you enjoyed the outdoor facilities and breakfast. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We regret that your room did not meet expectations or housekeeping was not up to your standards. Please do not hesitate to bring any issues to our attention during your stay, so that we may take the necessary action. We will, of course, take your feedback into consideration and ensure we improve our services. We look forward to welcoming you back in the future for a more enjoyable stay. Best wishes, Steven Hameeuw, General Manager
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