Mercure Vichy Thermalia Hotel 4 stars

TripAdvisor rating 3.5/5 622 reviews
Mercure Vichy Thermalia Hotel
See on a map
+ 23 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on requestPaying
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Karting facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Vichy Thermalia Hotel

1 Avenue Thermale
03200
vichy
france

Tel: +33470305252

Fax: (+33)4/70310867

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CLERMONT FERRAND AIRPORT At 55km / 34.18 miles

  • By car

    AUTOROUTE A71 At 20km / 12.43 miles

  • By car

    AUTOROUTE A72 At 30km / 18.75 miles

  • By train

    VICHY RAILWAY STATION At 1km / 0.62 miles

GPS :46.126507, 3.419778

Our accommodations

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Superior Room with 2 single beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone

Our restaurants and bars

Brasserie Les Dômes

Type of cuisine: Regional

LES O FORTES

Photo non contractuelle / Strictly non binding

Subtle light, background music, a soothing atmosphere. The charming setting is ideal for spending time with friends or work colleagues. The bartender offers cocktails, a wide range of whiskeys, champagne, beers and wines by the glass

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 240

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 132 people

Find out more

Our guest reviews for
Mercure Vichy Thermalia Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,647 reviews

tripadvisor

TripAdvisor Rating 3.5/5

622 reviews

Almost ruins in the heart of Vichy

Customer review rating 4.2/5

Sergey Couples - 30/08/2019 AccorHotels review

Stayed for 5 nights in this hotel which is really excellently situated. However inside it is a total disaster. Old walls, old furniture, non working air condition. It was a real hell.

Dear SERGEY B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Good but could be better

Customer review rating 4.2/5

Fiona B. Couples - 28/08/2019 AccorHotels review

The rooms are quite old fashioned with floor to ceiling artex. The carpet was stained in quite a lot of places. The window dressing needs attention and the aircon could be improved. Breakfast was hit and miss, they had a very small hot plate for everyone with scrambled eggs in one and bacon and sausages in another the hotel was pretty full due to the Ironman weekend and that was not sufficient for the whole hotel. When staff were notified that things had run out it was up to 10 minutes before they were replenished and if you didn’t see them do it you had to wait again.

Ok

Customer review rating 4.2/5

Mar Couples - 27/08/2019 AccorHotels review

It was ok. We were looked after enough. Although, couldn't eat by the pool but could outside in front of carpark!? The room cleaning lady came in twice while i was sleeping when i clearly had the Do Not Disturb sign on. Then i had 2 phone calls with no one on the end- clearly to see if i was in my room!

Hotel Stopover

TripAdvisor rating 3.5/5

DG558S Couples - 24/08/2019 TripAdvisor review

At time of booking we requested a room in a quiet location. We were situated at the back of the hotel overlooking the pool. Unfortuantely this side of the building was used for deliveries woken up by a lorry 4.45am and this continued until before we left. No toiletries available in room: body lotion, conditioner, shampoo no face cloths. Hotel was old and needed lots of money spending refurbishing, Air con didnt work effectively. Wouldn't recommend expected more from a Mecure.

Mercure Vichy

TripAdvisor rating 3.5/5

dimjacques Business - 15/08/2019 TripAdvisor review

Howfull sleep , materess hard as rock, huge time to refresh the place , paints must be more than 25 years ,however b'fast was ok , morning working staff cool and prevenant ! I will not get back to this place for sure !

Vichy jul 2019

Customer review rating 4.2/5

Borce Couples - 26/07/2019 AccorHotels review

Excellent location and staff was very assertive. Thank you

Dear Borce, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, B. Guirard / Assistante de direction

Helpful

Customer review rating 4.2/5

Ron Solo - 18/07/2019 AccorHotels review

Pleasant

A rather disappointing stay on this occasion

Customer review rating 4.2/5

Geoff B. Couples - 08/07/2019 AccorHotels review

We stay at this hotel 6 times a year as we have,in the past found it to be,usually a very good hotel to stay at. On this occasion the room was very warm and the air conditioning was not efficient enough to cool it resulting in our having a very uncomfortable nights sleep or should I say little sleep. I accept that the weather was very hot but in this day and age the A/C should be able to cope. Secondly we were very surprised and alarmed at the breakfast situation as I made claer to the Manager Monsieur Philippe Rueda. Tables had not been cleared which was unattractive to Guests,the orange juice had not been replenished and there were no Croissants nor Pancakes available!! Not what one expects in hotels of this standard and cost!! We unfortunately left two dog bowls in the room.I have spoken to Reception asking them to hold them for our colletion in September.

Dear GEOFF B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe RUEDA

Should do better

Customer review rating 4.2/5

Derek P. Couples - 06/07/2019 AccorHotels review

2 nights B and B with a poor dinner on the 1st night

Dear DEREK P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

great position in a lovely building

Customer review rating 4.2/5

Peter C. Couples - 02/07/2019 AccorHotels review

It was OK, just. I never feel when I stay there that the staff make much of an effort and nor being fluent French phases them, usually other than this time when I checked in at reception and the ldy was lovely.

No reservation confirmation received

Customer review rating 4.2/5

Anonymous Business - 26/06/2019 AccorHotels review

I have book in Feb for a stay in June but never received the confirmation. Two weeks before the event, I checked the booking in my emails, found nothing and convinced that the reservation was not done, I have tried to book again but the hotel was full. So I booked in another hotel and in the end had to pay twice for the first night. It is my first very unpleasant experience with Accor hotels where I stay on regular basis.

Dear MARIE AGNES O., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Kindly accept the full compensation of your stay in the form of a credit refund of €____, which will be issued to your account within the next xx days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Comfortable, hotel with excellent staff

Customer review rating 4.2/5

Linda H. Couples - 28/05/2019 AccorHotels review

We moved to the Mercury after a bad first night in another hotel. The receptionist was very helpful and found us a very nice room straightaway. The bathroom was spacious and clean. The breakfast were very good with egg and bacon. Also a good selection for buffet.

Dear Linda H., We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with all our team, and I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent location with a quiet, clean room at a good price.

Customer review rating 4.2/5

G.b. Couples - 01/05/2019 AccorHotels review

This was our second time in the hotel. The stay was lovely. We plan on returning in the future.

We would like to thank you for your comment regarding your stay in our establishment. It is a pleasure to receive positive feedback, and I am sure that it will serve as an encouragement! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Another Enjoyable Stay

TripAdvisor rating 3.5/5

Fredbertie1 Couples - 01/04/2019 TripAdvisor review

We again stayed at this well located hotel,close to the City Centre.It offers good car parking.Friendly efficient staff.Our room was comfortable but lighting levels were poor,as ever. We had an excellent dinner yet again.

We are delighted to read your impression about your stay at the Mercure Vichy Thermalia hotel Thank you for your compliments. We really hope to see you again for another stay!

efficient service

Customer review rating 4.2/5

Andre L. Business - 27/03/2019 AccorHotels review

the desk personnel is efficient and professional. the parking access is a bit difficult for people coming to pick you up due to the barrier system. The hotel also show it age and need to be renovated and modernise to classify a 4 star rating.

Dear ANDRE L., We would like to thank you for your feedback regarding your stay at the Mercure Vichy Thermalia Hotel. It is always a pleasure to receive positive feedback, and you can be sure that we will share your compliments to our reception team. I am sure that this feedback will serve as an encouragement! Thank you again for all and see you soon at the Mercure Vichy Thermalia Hotel.

very good

Customer review rating 4.2/5

John S. Couples - 25/03/2019 AccorHotels review

good service easy parking

Dear John s., We really appreciate your comments about your stay at the Mercure Vichy Thermalia Hotel! It is a pleasure to receive your positive feedback, which will serve as an encouragement to all of our staff. Thank you again for sharing your experience, we hope your next visit will be as pleasant as this one. Best regards

One night stop

Customer review rating 4.2/5

L. Couples - 20/03/2019 AccorHotels review

Actually we did not stay at the hotel, as we could not reach it during our long driving

AGREABLE

Customer review rating 4.2/5

Anonymous Business - 04/03/2019 AccorHotels review

AGREABLE

Customer review rating 4.2/5

Davit Couples - 20/02/2019 AccorHotels review

Positive impression overall. Restaurant is a bit of disappointment in terms of food quality.

Dear Katarine M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure and especially in our restaurant, we strive to provide a superior service experience and quality for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to prevent future occurrence. We really hope you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, fairly priced, friendly staff

Customer review rating 4.2/5

Loc Families - 15/02/2019 AccorHotels review

Good location near to amenities but quiet also. Room a decent size and sofa bed for my daughter aged 8 and her breakfast free. Friendly and efficient welcome. Room a little tired in decor but very clean and comfortable bed with large TV, fridge etc. Very happy with the hotel and will use again.

Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in vichy