Hotel - Mercure Vichy Thermalia Hotel
Mercure Hotel Mercure Hotel

Mercure Vichy Thermalia Hotel

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3.5/5 471 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 91.00 EUR Non member rate
From 86.45 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Swimming pool
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool
  • Thermal Spa
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Karting facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-24:00
    • Opening hours : Week-end 12:00-14:00/19:00-24:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 78 rooms
  • 46 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Vichy Thermalia Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 471 reviews
TripAdvisor review
Business - 26/06/2017
« Horrible! »

95 degrees F and no air conditioning. the hotel manager says it does not operate optimally at 95! Wifi also out, he blamed it on the internet provider (no backup plan) and the carpet is stained when you exit the 6th floor elevator. I am 30+ years in real estate asset management NYC all classes and now teach International Real Estate Management in Paris in the Masters program at two grand ecoles. The manager and the regional director of Accor should be fired and banned from the industry. What a ignoramus the hotel manager is to tell me the air conditioning does not operate optimally when it is hot! About the carpet, let me tell you, no matter what the type of real estate, I always tell people that you can tell how well a place is maintained if you look down. If the floor is not maintained, neither is the rest of the place. A hotel should have several hundred yards of spare carpet in storage and whenever carpet is torn or permanently stained the piece is cut out and replaced. Should I also mention that one of the two elevators was stuck on the 6th floor! Accor sinks to a new low with this place and I must seriously question my fidelity to this lackluster brand.

TripAdvisor review
Couples - 20/05/2017
« Another uncomfortable night »

We were assured that air conditioning in the room would be functional.It was not,we were given a fan but this is not the same.When oh when will they do what they say? Otherwise another acceptable stay.

TripAdvisor review
Couples - 16/03/2017
« A Hotel Befitting a Grand Town »

We had been to Vichy before this was our fourth visit but this as the first time we had used the Mercure. Antonio made us very welcome and reassured me about the car parking arrangements, we could have used the underground facility but we were assured it wasn't necessary, as we had been to Vichy before we took he word (we was proved to be right). Two things, loved the quality of the television and the shower, but alas we didn't use them both at the same time. Sleep quality was superb and plenty of room to relax. There appeared to be minimal staff on duty but somehow service was very swift but comfortable. However I must say that the Hotel and the town appear to cater for a 50+ age group which is a shame. We were walking around town at 18:00 on a Sunday evening and the shops were still open, this is not only unusual in France, but where in the UK does this happen? Another good point about the Mercure Hotel is that you can get an evening meal on a Sunday, at another hotel in Vichy about five years ago we were reprimanded for just looking at the menu!!! Vichy does have its "History" but its saviour must be it still has many wonderful buildings, a park (with bandstand) and then there are the Spa's, it is actually a lively town. Though, I imagine the "Vichy Water" is an acquired taste, I opened a bottle from the fridge during the night and thought the cleaners had left some of their materials behind!!! This was just an overnight stop, we timed our journey to get there mid afternoon, we had gone out of our way a bit but it was worthwhile revisiting a favourite place that doesn't disappoint.

TripAdvisor review
Family - 26/07/2016
« Not a superior room »

We booked what was called a superior room. In fact after arriving at the hotel we where given their standard room. There is no such room as a superior room so be aware. The hotel receptionist told us there are only standard rooms and premium rooms. Of which we were not entitled to the later and there were none available anyway. The hotel was a little tired for a four star??? hotel. On the bright side the cocktails were inexpensive and the barman was very welcoming. Loose dogs in the breakfast area was not good, trip hazard and unhygenic.

Our hotel has responded to the review
Our hotel has responded to the review

Ours best rooms are called Privilège, the others named superiors. Very sorry if your stay wasn't so good as you espect. Best ragards

TripAdvisor review
Przem0C Business - 17/04/2016
« Doesn't deserve 4* »

I've been there for 3 days. The rooms are quite old (especially bathroom and toilets) and really warm. For unknown reason even if the heating is switched on it is like in sauna if you close the window. Not really designated for business travellers (no desk only coffee table). Good breakfast and quite OK wifi. English of the staff needs improvement.

Our hotel has responded to the review
Our hotel has responded to the review

I'm very sorry for these problems and some of them have been resolved like heating. I hope you'll have a new stay in my hotel. Best regards

TripAdvisor review
Family - 07/04/2016
« Another plaesant stay »

All as expected.The hotel and bedrooms particularly were too hot.Seemingly the central heating could not be turned off due to problems with the system which resulted in an uncomfortable night,even with window open.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, this problem has been resolved. Many thanks to inform us and very sorry

TripAdvisor review
Couples - 13/09/2015
« Nice hotel fitting well in the thermal environment of Vichy »

Nice clean rooms in an older type building, fitting very well in the environment, directly accessible to the therms. Good restaurant with nice, friendly personnel. Breackfastroom a bit to small for the number of rooms.

TripAdvisor review
herve385 Couples - 24/07/2015
« relaxing »

We had a relaxing time at Vichy Thermalia Mercure. The swimming pool was not crowded. The personnel was always ready to answer questions,e .g. about finding locations, The hotel is well located in Vichy. The room was big and quiet. Harvey

TripAdvisor review
Oktopus_Ken Solo travel - 15/07/2015
« Generally very good, but restaurant tends to serve small portions »

I only have 3 minor "niggles" with this hotel:- 1. Restaurant tends to serve undersized portions. This applies particularly to fish dishes. However, the restaurant prices are on the low side. 2. Lack of desk space in the room, which makes setting up a computer and printer difficult. However, they will provide an additional table on request. 3. Some of the TV channels are missing from the sets installed in the guest rooms. In some cases this is due to the TV not being programmed correctly, but some areas within the hotel also seem to suffer from weak signal strength. Apart from these issues, this is an excellent hotel I am a repeat visitor. If you come by car, you need to allow a Further €7.50 per day on top of the room rate for parking.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, Je vous remercie d'avoir pris le temps de laisser un commentaire sur notre établissement. Celui-ci me sera très utile pour travailler avec mes équipes à l'amélioration de l'accueil, service et prestations. Cordialement.

TripAdvisor review
Michele L Family - 23/09/2014
« Rooms need a refurb »

Bedrooms are tired and dated for a 4* Mecure!! Breakfast was poor no staff had to do everything for yourself and no real choice. Receptionist was lovely recommended a restaurant and make booking of us was a beautiful restaurant on the river food was fanastic. Vichy is a lovely town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam and Sir Please find enclose from my team and myself our sorry after your stay in our hotel. We will do our best and try to be able to get nice feeling from you on your next stay. Best regards

TripAdvisor review
herve49281 Couples - 05/09/2014
« How to spend a bad night »

Curtains broken, noisy air-conditioning machinery inside the room and outside when you open the window after switching off the airco, noisy delivery of goods from a truck under our window (on the pool side) during the night, no hot water for the shower, a night we will remember.Never ever!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam and Sir My team and myself, are very sorry that you got a bad stay in our Hotel. We hope to receive you again like a guest . Best regards

TripAdvisor review
Couples - 30/08/2014
« Good location but not much else in its favour »

Good location but hotel badly needs updating. Breakfast area and food not great. We were disappointed with the hotel - the only plus was we had got our room at a good price otherwise my comments would be worse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam and Sir Thank you from my team and myself for yours remarks after you visit. We hope to see you again in Vichy Best regards

TripAdvisor review
Alexandr U Family - 30/04/2014
« Well located hotel. Friendly staff. »

We were well met, friendly atmosphere. Every morning there is a digest of the latest press printing in different languages​​, including Russian. Diretor arranged for hotel guests a friendly cocktail with champagne. The hotel helped us a lot Russian speaking employee Maelle.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your visit in our Hotel and hope to see you again Besrt regards a have a nice day.

TripAdvisor review
herve49281 Couples - 29/08/2013
« An honest place »

The hotel is very well situated and has been renovated recently. Rooms are simple, relatively small but decorated with good taste. It is fine for a limited number of days. The restaurant is nice with good qualiry food at very affordable prices and a very cooperative staff. In the rest of the hotel, the staff was not easy to find...a little too scarce for a 4 stars hotel...The parking of the hotel is somewhat bizarre. If you spend the night and not use your car, it is relatively cheap, but if you move your car several times during the day, then it is another story. More generally, the surroundings before the hotel could be somewhat improved. Not nice to have a drink in front of a parking.

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