Mercure Vichy Thermalia Hotel 4 stars

TripAdvisor rating 3.5/5 577 reviews
Mercure Vichy Thermalia Hotel
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Room 1

Number of guests
Children's age
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Leisure and activities
  • Swimming pool
  • Thermal Spa
  • Fitness centre (Nearby)
  • Well-being
  • Babysitting on request
  • Golf course 18 holes (Nearby)
  • Beach and water sports
  • Karting facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Vichy Thermalia Hotel

1 Avenue Thermale
03200
vichy
france

Tel: +33470305252

Fax: (+33)4/70310867

Contact email

Check-in from 15h00

Check out up to 12h00

  • By plane

    CLERMONT FERRAND AIRPORT At 55km / 34.18 miles

  • By car

    AUTOROUTE A71 At 20km / 12.43 miles

  • By car

    AUTOROUTE A72 At 30km / 18.75 miles

  • By train

    VICHY RAILWAY STATION At 1km / 0.62 miles

GPS :46.126507, 3.419778

Our accommodations

Superior Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 25
  • Views: City side, Pool side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Superior Room with 2 single beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Privilege Room with 1 double bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • TV room service ordering
  • Direct dial telephone(...)

Our restaurants and bars

Brasserie Les Dômes

Type of cuisine: Regional

LES O FORTES

Photo non contractuelle / Strictly non binding

Subtle light, background music, a soothing atmosphere. The charming setting is ideal for spending time with friends or work colleagues. The bartender offers cocktails, a wide range of whiskeys, champagne, beers and wines by the glass

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 240 m²

  • Maximum capacity: 260 people

  • Maximum banquet capacity: 132 people

Find out more
Mercure Vichy Thermalia Hotel Meeting Room

Our guest reviews for
Mercure Vichy Thermalia Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,388 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

577 reviews

Excellent location with a quiet, clean room at a good price.

Customer review rating 4.2/5

G.b. Couples - 01/05/2019 AccorHotels certified review

This was our second time in the hotel. The stay was lovely. We plan on returning in the future.

We would like to thank you for your comment regarding your stay in our establishment. It is a pleasure to receive positive feedback, and I am sure that it will serve as an encouragement! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

Another Enjoyable Stay

TripAdvisor rating 3.5/5

Fredbertie1 Couples - 01/04/2019 TripAdvisor review

We again stayed at this well located hotel,close to the City Centre.It offers good car parking.Friendly efficient staff.Our room was comfortable but lighting levels were poor,as ever. We had an excellent dinner yet again.

We are delighted to read your impression about your stay at the Mercure Vichy Thermalia hotel Thank you for your compliments. We really hope to see you again for another stay!

efficient service

Customer review rating 4.2/5

Andre L. Business - 27/03/2019 AccorHotels certified review

the desk personnel is efficient and professional. the parking access is a bit difficult for people coming to pick you up due to the barrier system. The hotel also show it age and need to be renovated and modernise to classify a 4 star rating.

Dear ANDRE L., We would like to thank you for your feedback regarding your stay at the Mercure Vichy Thermalia Hotel. It is always a pleasure to receive positive feedback, and you can be sure that we will share your compliments to our reception team. I am sure that this feedback will serve as an encouragement! Thank you again for all and see you soon at the Mercure Vichy Thermalia Hotel.

very good

Customer review rating 4.2/5

John S. Couples - 25/03/2019 AccorHotels certified review

good service easy parking

Dear John s., We really appreciate your comments about your stay at the Mercure Vichy Thermalia Hotel! It is a pleasure to receive your positive feedback, which will serve as an encouragement to all of our staff. Thank you again for sharing your experience, we hope your next visit will be as pleasant as this one. Best regards

One night stop

Customer review rating 4.2/5

L. Couples - 20/03/2019 AccorHotels certified review

Actually we did not stay at the hotel, as we could not reach it during our long driving

AGREABLE

Customer review rating 4.2/5

Anonymous Business - 04/03/2019 AccorHotels certified review

AGREABLE

Customer review rating 4.2/5

Davit Couples - 20/02/2019 AccorHotels certified review

Positive impression overall. Restaurant is a bit of disappointment in terms of food quality.

Dear Katarine M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your dining experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure and especially in our restaurant, we strive to provide a superior service experience and quality for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to prevent future occurrence. We really hope you will give us the opportunity to better serve you in the near future. Sincerely,

Good location, fairly priced, friendly staff

Customer review rating 4.2/5

Loc Families - 15/02/2019 AccorHotels certified review

Good location near to amenities but quiet also. Room a decent size and sofa bed for my daughter aged 8 and her breakfast free. Friendly and efficient welcome. Room a little tired in decor but very clean and comfortable bed with large TV, fridge etc. Very happy with the hotel and will use again.

Average hotel, average service

TripAdvisor rating 3.5/5

Roberto P Couples - 02/01/2019 TripAdvisor review

This hotel has no atmosphere...It is a spa, but feels more like a clinic. There is nothing grossly wrong with it, but also nothing outstanding. Breakfast very ordinary Accor club privileges completely ignored when we checked in. .

Another Enjoyable Stay at this ratherTired Hotel

TripAdvisor rating 3.5/5

Fredbertie1 Couples - 01/11/2018 TripAdvisor review

We stay at this well located Hotel probably 6 times per annum.It is well run and service is always very good.Dinner is enjoyable as is breakfast.Secure car parking is a plus so near the town/city centre.The hotel rooms are however in need of refurbishment and redecoration as they are dinghy and the exterior including the balconies need painting to bring standards up o those expected for the room prices charged.

Great Service and friendly staff

Customer review rating 4.2/5

Helen Families - 22/10/2018 AccorHotels certified review

After reading the mixed reviews on the hotel, I wasn't sure what to expect. I was pleasantly surprised with the customer service and the of the staff from reception, restaurant to the persons cleaning the room. I was a bit disappointed the aircon does not work, as the room was very stuff at night. Otherwise, the stay is very enjoyable!

Dear HELEN Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Vichy Thermalia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Nous avons bien noter aussi les points d'insatisfaction que nous traiterons dès que possible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe RUEDA / Directeur

Great location, great staff

Customer review rating 4.2/5

Peter W. Couples - 20/10/2018 AccorHotels certified review

Superb location with great, thoughtful staff to deal wth problems. Two night break in long car journey. Everything good except no air con in hot weather! The system is centrally controlled and had already switched to heat and could not be switched back. Staff came up with a good fan but couldn’t cope with heat. We loved the location and restaurant was good as was breakfast.

Spacious hotel in the centre of a beautiful town

Customer review rating 4.2/5

Peter C. Couples - 16/10/2018 AccorHotels certified review

Tranquil atmosphere and good sized rooms, only marred by the hotels reluctance to recognise my booking was made using an Accor promotional offer for inclusive breakfast- I evetually persuaded the receptionist after showing all the relevant documentation

Real luxury in the heart of Vichy

TripAdvisor rating 3.5/5

EnglishinFrejus Couples - 22/09/2018 TripAdvisor review

This is a really lovely hotel. We only stayed one night but would enjoy staying longer. It has a nice pool with a terrace and, as the weather was good, we were able to dine outside as the restaurant also has a terrace. The room was extremely comfortable and the staff could not have been more helpful.

Convenient location

TripAdvisor rating 3.5/5

Rob_Vienna_Austria Business - 17/09/2018 TripAdvisor review

The hotel is located very close to the centre of Vichy, with excellent parking and good facilities. I will definitely stay here again the next time I visit the area, whether for business or leisure. I've noticed a common theme with the Accor Hotels I have stayed in, that being the friendly and helpful attitude of the staff. That was very much the case here.

Customer review rating 4.2/5

James T. Couples - 30/08/2018 AccorHotels certified review

Average. Friendly staff. Good breakfast. Air conditioning in the room (502) not good enough when the weather got hot. Evening meal was very poor - especially for the vegetarian option. Room was very clean but the decor was dated. The hotel feels as if the whole infrastructure needs updating and you are saved by some very welcoming staff. Would rate the hotel lower than the 5 stars thus found it expensive for the standard.

Dear JAMES T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe RUEDA / Manager

a supposedly 4-stars hotel definitely not up to this standard

TripAdvisor rating 3.5/5

frequenttraveI7936 Couples - 22/08/2018 TripAdvisor review

Very disappointed by the whole stay. The hotel is not at all a 4-star Mercure such as others we stayed at this summer (for instance the Mercure Perigueux Centre). On our arrival we asked for some indication for a restaurant and we were shown on the map a part of Vichy, where we went (after quite a walk) and found every restaurant closed for the summer holidays, only to find on our own a nice area along the river at only 5 minutes from the hotel with nice restaurants and a lively atmosphere. The structure is out-dated, needing full restoration, even the carpet in the room had an unpleasant discoloring due to something having been badly spilled on it. In the room Wifi was quite unstable and cleanliness dubious and though we asked for a quiet room, there was a continuous noise from some machines placed probably on the roof. No Italian channels on the TV.

A rather disapointing stay

Customer review rating 4.2/5

Geoff B. Couples - 14/07/2018 AccorHotels certified review

We were surprised,having many satisfactory previous expeiences of this hotel,as e4videnced by earlier positive responses,at how dark and dingy the room and particularly the bathroon were.Moreover the walling to the balcony was quite dirty,bordering on filthy and requires immediate painting. The cost of the room was quite expensive and one expects and usually gets value for money here.Not on this occasion. On positive notes the staff were friendly and helpful.The air conditioning was working well breakfast was good as usual.

Dear GEOFF B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Vichy Thermalia. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

lovely hotel spoiled by a few key issues

Customer review rating 4.2/5

Peter C. Couples - 26/06/2018 AccorHotels certified review

lovely hotel, very unwelcome reception, very poor WIFI, and some maintenance issues in the bedroom

Fully met our expectations

Customer review rating 4.2/5

B. Couples - 17/06/2018 AccorHotels certified review

Good welcome, BBQ meal acceptable, comfortable room and bed, great breakfast

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