Hotel - Mercure Vichy Thermalia Hotel
Mercure Hotel Mercure Hotel

Mercure Vichy Thermalia Hotel

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3.5/5 479 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Swimming pool
    • Indoor heated pool (Paying, Nearby)
    • Outdoor heated pool
  • Thermal Spa
  • Fitness centre  (Nearby)
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Jacuzzi (Paying, Nearby)
    • Massage (Paying, Nearby)
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Karting facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00/19:00-24:00
    • Opening hours : Week-end 12:00-14:00/19:00-24:00

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 78 rooms
  • 46 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,643 reviews

Our guest reviews for Mercure Vichy Thermalia Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 479 reviews
AccorHotels certified review
P.m. Couples - 17/12/2017
« No Stay! »

Regret that due to bad weather from Jersey to Saint Malo the ferry was cancelled & delayed for 24 hours so I had to spend the night at Mercure Rennes Cesson Hotel instead of yours.

AccorHotels certified review
Philippe P. Couples - 09/11/2017
« Parfait »

Personnel excellent...

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur PLUMECOCQ, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Vichy Thermalia. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Philippe RUEDA / Directeur

AccorHotels certified review
Geoff B. Couples - 03/11/2017
« Another enjoyable Stay »

Despite being allocated a purpose fitted Handicapped Persons Room, which was totally impractible, on arrival and having had no advice prior to going to the room, we advised Reception of the problem and after a while we were allocated another room. Dinner and breakfast were very good. All other aspects were fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEOFF BURTON, We very much appreciate your comments regarding your stay at the Hôtel Mercure Vichy Thermalia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe RUEDA / Manager

AccorHotels certified review
Anonymous Couples - 21/09/2017
« HOTEL CONFORTABLE »

HABITUE AU PULLMAN DE VICHY AUPARAVENT,MAIS TRES SATISFAITE DU MERCURE

AccorHotels certified review
Paddy Couples - 21/09/2017
« Paddy »

A little disappointed that there was no information about any treatments available. I was directed to the Dome but they had no information in English. I think that this situation can be greatly improved.

AccorHotels certified review
Tim R. Couples - 03/09/2017
« Another lovely stay in one of our favourite Mercury hotels »

Polite and efficient welcome, lovely room, with excellent shower, and a great breakfast.

AccorHotels certified review
Anonymous Couples - 23/07/2017
« Satisfied not delighted »

Not a spa customer. Acceptable beds, sparsely furnished rooms. convenient location.

AccorHotels certified review
Hanere Couples - 17/07/2017
« sympa »

agreable

AccorHotels certified review
Mike_t Couples - 10/07/2017
« The experience met our requirements for our overnight stay in Vichy. »

Hotel centrally located, public car park underneath hotel with good overnight rate, pleasant room facing inner square where hotel pool was located, air conditioning worked very well on the night of our stay, good menu for dinner in the hotel (had to eat in due to storms outside), adequate breakfast and generally helpful reception and restaurant staff. Only problem we had was only one of the two lifts were in operation and waits were long when we were checking in and out with our luggage which were too heavy for 5 flights of stairs !

AccorHotels certified review
Paula Couples - 05/07/2017
« nice hotel, very well located in the old center of Vichy »

the hotel is very well located for visiting both the old center and the park, friendly and helpful staff

AccorHotels certified review
Real E. C. Business - 26/06/2017
« Awful is being kind »

Air conditioning not functioning, no wifi, stained carpeting, unresponsive management. A manager who makes excuses rather than repairs. Says the air conditioning does not operate optimally at 36 degrees C? What a stupid response! Looking now on Trip Advisor, the HVAC system at this dump has been en panne since at least April. It could have been replaced since then.

TripAdvisor review
Business - 26/06/2017
« Horrible! »

95 degrees F and no air conditioning. the hotel manager says it does not operate optimally at 95! Wifi also out, he blamed it on the internet provider (no backup plan) and the carpet is stained when you exit the 6th floor elevator. I am 30+ years in real estate asset management NYC all classes and now teach International Real Estate Management in Paris in the Masters program at two grand ecoles. The manager and the regional director of Accor should be fired and banned from the industry. What a ignoramus the hotel manager is to tell me the air conditioning does not operate optimally when it is hot! About the carpet, let me tell you, no matter what the type of real estate, I always tell people that you can tell how well a place is maintained if you look down. If the floor is not maintained, neither is the rest of the place. A hotel should have several hundred yards of spare carpet in storage and whenever carpet is torn or permanently stained the piece is cut out and replaced. Should I also mention that one of the two elevators was stuck on the 6th floor! Accor sinks to a new low with this place and I must seriously question my fidelity to this lackluster brand.

AccorHotels certified review
M. Couples - 20/06/2017
« Hotel »

Satisfactory. Needs refurbishment. Staff fine. Restaurant food passable. Wine in bar served from old bottle and undrinkable but changed without query

AccorHotels certified review
Marie Solo - 11/06/2017
« Spacious room, friendly service »

Clean, spacious room, friendly service, nice view from the room.

TripAdvisor review
Couples - 20/05/2017
« Another uncomfortable night »

We were assured that air conditioning in the room would be functional.It was not,we were given a fan but this is not the same.When oh when will they do what they say? Otherwise another acceptable stay.

AccorHotels certified review
Anonymous Solo - 05/05/2017

I am satisfied. However, at the reception, they were not able to register my AIR FREQUENT FLYER N0: 10… to gain Miles with Air France during my stay. Could you brief the Vichy Mercure Hotel receptionists how to do that?? I need my miles to be included with my stay during these 6 nights spent at this hotel!!

AccorHotels certified review
Anonymous Friends - 28/04/2017

Very good stay. Lifts being replaced so was longer wait and we had a lot of luggage which caused us some inconvenience. Food good. Beds comfortable. Nice grounds

AccorHotels certified review
Anonymous Couples - 03/04/2017

A very uncomfortable stay and a sleepless night due to the weather being very warm and there being no Air Conditioning in the room.The Manager gave us a fan but the room was so warm that it only cooled the room temperature marginally We left the windows open during the night as the fan was too noisy for us to sleep whilst on.We have stayed at this hotel many times in the past and not had similar problems.We will have to rethink future visits

AccorHotels certified review
Anonymous Couples - 17/03/2017

We had been to Vichy before but this as the first time we had used the Mercure, Antonio made us very welcome and reassured me about the car parking arrangements (we was proved to be right). There appeared to be minimal staff on duty but somehow service was very swift but comfortable. Two things, loved the quality of the television and the shower, but alas we didn't use them both at the same time. Sleep quality was superb.

TripAdvisor review
Couples - 16/03/2017
« A Hotel Befitting a Grand Town »

We had been to Vichy before this was our fourth visit but this as the first time we had used the Mercure. Antonio made us very welcome and reassured me about the car parking arrangements, we could have used the underground facility but we were assured it wasn't necessary, as we had been to Vichy before we took he word (we was proved to be right). Two things, loved the quality of the television and the shower, but alas we didn't use them both at the same time. Sleep quality was superb and plenty of room to relax. There appeared to be minimal staff on duty but somehow service was very swift but comfortable. However I must say that the Hotel and the town appear to cater for a 50+ age group which is a shame. We were walking around town at 18:00 on a Sunday evening and the shops were still open, this is not only unusual in France, but where in the UK does this happen? Another good point about the Mercure Hotel is that you can get an evening meal on a Sunday, at another hotel in Vichy about five years ago we were reprimanded for just looking at the menu!!! Vichy does have its "History" but its saviour must be it still has many wonderful buildings, a park (with bandstand) and then there are the Spa's, it is actually a lively town. Though, I imagine the "Vichy Water" is an acquired taste, I opened a bottle from the fridge during the night and thought the cleaners had left some of their materials behind!!! This was just an overnight stop, we timed our journey to get there mid afternoon, we had gone out of our way a bit but it was worthwhile revisiting a favourite place that doesn't disappoint.

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