Hotel - Novotel Valenciennes
Novotel Hotel Novotel Hotel

Novotel Valenciennes Hotel

3.5/5 386 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Unheated outdoor pool. Annual closure from September 30, 2016 to May 22, 2017.
  • Outdoor playground for children
  • Other sports activities
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 24:00
    • Opening hours : Week-end 07:00 - 24:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
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Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 80 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 15 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 1,671 reviews

Our guest reviews for Novotel Valenciennes

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 386 reviews
Kai Business - 29/06/2018 AccorHotels certified review
« Bit offside business stay »

stay was in overal good. Bathroom good need an update, at laest a mount for the showerhead, to adjust it while showering

John B. Couples - 23/06/2018 AccorHotels certified review
« decent hotel »

hotel a bit tired but staff very helpful. didn't like the fact that credit card was charged with 110 Euro for auto depart. when I had already paid for stay including food. many of the items on the food menu were not available as were two of the drinks. when booking the gourmet night it states that 2 courses from the a la carte menu this is not the case of is from a restricted table d'note menu

Jim Business - 21/06/2018 AccorHotels certified review
« Unusually disappointing »

I stayed for 2 nights and when attending for breakfast on the first morning, it was a disaster. I arrived at 8am and there was not one clean table. Literally every table was left with the dirty dishes still on them. There appeared to be limited effort to clean away the dirty dishes. I missed breakfast on the first morning and made sure I turned up at 7:15am the next morning to avoid the same issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience for breakfast, it is feedback like this that we learn from and use to improve. We work hard to deliver a good guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Evelyne JOEDICKE General Manager Novotel Valenciennes

Pat O. Couples - 17/06/2018 AccorHotels certified review
« Aerodrome? What Aerodrome »

Very comfortable and quiet dispite the closeness of the motorway.

Terry Business - 27/05/2018 AccorHotels certified review
« Very hot »

Hotel was incredibly hot

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr G., Thank you for taking the time to tell us about your experience at the Novotel Valenciennes. We are sorry and please accept our apologies for the inconvenience caused by a faulty air conditioning, we are already taking steps to correct this problem please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 04/05/2018 AccorHotels certified review
« One night trip »

Comfortable bed, clean room. A little bit cold. Good dinner, correct breakfast

G. Business - 16/04/2018 AccorHotels certified review
« routine »

ras

Allan W. Business - 28/03/2018 AccorHotels certified review
« Nice hotel in a convenient location »

I had a comfortable stay. The staff were friendly and helpful and the restaurant had a good choice of meals.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALLAN W., We very much appreciate your comments regarding your stay at the Novotel Valenciennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

B. Business - 27/03/2018 AccorHotels certified review
« Medium »

Room was clean and nice. Restaurant was understaffed and selection of beverages limited.

B. Business - 27/03/2018 AccorHotels certified review

super

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luc B., We very much appreciate your comments regarding your stay at the Novotel Valenciennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jean F. Solo - 25/03/2018 AccorHotels certified review
« Novotel. »

Novotel.

J. H. Business - 12/03/2018 AccorHotels certified review
« As always »

We spent four nights at the Novotel . We were in the Nord and had appointments in Douai and Aniche. We didn’t hesitate staying in Valenciennes since the hotel is the best in the area.

Paul H. Couples - 03/03/2018 AccorHotels certified review
« Good location and facilities - some poor service »

The check-in online was efficient, and the reception staff were helpful. Dinner in the restaurant was a different story. We were shown to a very small table, when other individual (French) guests were given tables for four (for their sole use). We ordered drinks with the meal, and the waiter forgot to bring them. We told a colleague, who brought the drinks, but when we checked the bill later we had been charged twice. When we pointed this out to the server (female) she clearly did not believe us, and reluctantly changed the bill. There was no apology.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Novotel Valenciennes. I am sorry that your experience at the restaurant did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evelyne JOEDICKE General Manager Novotel Valenciennes

Charles D. Business - 30/01/2018 AccorHotels certified review
« Booking error confirmation »

The stay at the Hôtel was Ok but the Hôtel made an error on booking while they were fully booked I needed to call CWT helpdesk to manage the situation the day after according a cancellation a room was available No discount ( eve with a cie price) or offer to balance their error

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur D., Je vous remercie d'avoir pris le temps de partager votre avis. à la suite de votre séjour dans notre établissement. C'est avec une grand attention que j'ai pris connaissance du problème que vous avez rencontré avec votre réservation. Je suis sincèrement désolée pour cette erreur et vous présente mes plus sincères excuses pour les désagréments occasionnés. Même si nous aurions préféré que votre expérience ait été plus agréable, vos retours et impressions sont très importants pour nous, car ils nous aident à améliorer quotidiennement nos services. Au plaisir de vous accueillir lors d'un prochain séjour, je vous prie d'agréer, Monsieur, mes sincères salutations. Evelyne JOEDICKE Directrice Novotel Valenciennes

Couples - 01/01/2018 TripAdvisor review
« great lcation for our Christmas vacation »

Great location close to the interstate. great safe free parking. Free wi fi is always appreciated. Will recommend the hotel to others. Rooms are comfortable. Breakfast selection was OK. Will go back there next time we go to Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, We very much appreciate your comments regarding your stay at the Novotel Valenciennes. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, we look forward to welcoming you for your next stay in our area. Sincerely, Evelyne JOEDICKE General Manager Novotel Valenciennes

Eric Business - 18/12/2017 AccorHotels certified review
« Bad experience »

Rooms need renovation, quite old. Toilet was leaking so I could not sleep at night because of the noise of water filling every 5 minutes. Bad experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VELI T., Thank you for taking the time to tell us about your experience at the Novotel Valenciennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Josiane H. Families - 16/12/2017 AccorHotels certified review
« December trip »

I had to come back to France for legal reasons following my father's death in August. I have stayed many times at Novotel Valenciennes and it has become my home away from home in France. Everything always make me feel so welcome when I am here. It is a very nice, clean, hotel and the only place I stay when I am in the Nord, regarding of how miles I need to drive.

Nick Solo - 31/10/2017 AccorHotels certified review
« Warm and friendly hotel and staff »

Although my stay was a quick 1 night stopover, I had a very pleasant stay. The staff were very polite and welcoming. I ate in the restaurant had a reasonable menu and the food was very tasty. The hotel was easy to find and well placed to keep close to the major roads. Overall, my first stay in a Novotel hotel in France was most enjoyable.

Christian H. Couples - 30/10/2017 AccorHotels certified review

Great

Timothy E. Couples - 28/10/2017 AccorHotels certified review
« Appalling »

The television did not work properly,the wash basin water did not run away,the shower was not working, the room was so hot that it was uncomfortable at night and as the hotel is next to a very busy road the window could not be left open. The prepaid meal was a waste of money and it was totally flavourless with very little choice on the menu. All in all this was the worst experiences I have ever had staying in a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr E., Thank you for taking the time to tell us about your experience at the Novotel Valenciennes. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Evelyne JOEDICKE General Manager Novotel Valenciennes

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