Hotel - Sofitel Gold Coast Broadbeach
Sofitel Hotel Sofitel Hotel

Sofitel Gold Coast Broadbeach Hotel

4.5/5 2,918 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 246.00 AUD Non member rate
From 246.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Outdoor tennis court
  • Beach and water sports  (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious, uncluttered and filled with natural light, guest rooms at Sofitel Gold Coast Broadbeach offer a peaceful haven, providing everything needed for a perfectly restful night's sleep - including the supremely comfortable Sofitel MyBed and a pillow menu. Each room at this elegant Gold Coast hotel room features a large marble bathroom with luxury French toiletries, an LCD TV with movie channels, robes and slippers, a minibar, and a private balcony with spectacular views over the hinterland or ocean.

  • 296 rooms
  • 269 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 152 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 14,767 reviews

Our guest reviews for Sofitel Gold Coast Broadbeach

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,918 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 12/08/2018 AccorHotels certified review
« Above satisfactory »

Pleasant experience, rooms were large and clean. Cleaning staff always came too late to tidy up rooms.

Great H. Families - 12/08/2018 AccorHotels certified review
« Excellent location and superb service »

I stayed in Sofitel Gold Coast Broadbeach a few times in the past, and my experience has been great. Same this time. The h. is in an excellent location, close to everything. More, importantly, their service is superb. The promptness of their response to guests and their attention to details are second to none. It just took a couple of minutes for them to send a staff to replace the remote control of the TV which was not working. What is special about this h. is that they have a second round of 'mini-housekeeping' in the evening, which many other hotels don't have. The housekeepers/staff deliver free bottled water in the evening, empty the bins and replace towels, if the guest need them. This practice puts them above other 5-star hotels in the competitive h. and hospitality industry. I will definitely stay there again next time we are on the Gold Coast. A minor suggestion: Have a small notice board with information on 'today's weather' (e.g. temperature, rain/sunny) at the restaurant on Level 3 where guests have breakfast - this can help the guests/tourists to be prepared for their day trip. The TV in the room does have weather information, but not all guests would turn on the TV in the morning. Just a thought.

Helen D. Couples - 11/08/2018 AccorHotels certified review
« Lovely stay spoiled by breakfast »

Very pleased with the room with an unexpected ocean view, mugs rather than cups, and a very comfortable bed. Check in was handled with the usual courtesy and efficiency expected and appreciated from Sofitel. Breakfast was good until I found a rather nasty thick and wiry hair in my food unfortunately I only noticed it when the food and hair was in my MOUTH. Staff were quick to provide me with fresh coffee and water. I didn't make too much of a fuss...stuff like this happens even in the best of places, but it did take the gloss off things a bit.

Bruce Business - 11/08/2018 AccorHotels certified review
« Needs a refresh »

Not bad the bathrooms in th rooms are looking tired

Anonymous Business - 11/08/2018 AccorHotels certified review
« Staff not attentive enough »

Room was not ready at time of check in. Was told to wait at the LVL 3 dining room. Had to try and get staff's attention at least 3 times before they came to serve me. Overall the place seemed fairly run down, not a lot of room service options.

Jim C. Couples - 11/08/2018 AccorHotels certified review
« Would come again :-) »

Nice room (1510). Centrally situated, close to beach, tram, Star Casino where we saw a show. Reception staff very accommodating in arranging a late check out. Only criticism would be the relatively long wait at reception at both check in and check out.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Jim, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback especially from a return guest. I will share your comments with our ambassadors. Thanks for sharing your check-in & out experience with me - I have shared your comments with our Front Desk ambassadors to review & improve what we currently do to serve you better on your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Caitlin Couples - 11/08/2018 AccorHotels certified review
« Above and beyond »

My partner and I came for a one night mid-week getaway for our anniversary. From arrival to departure we were surprised and delighted by our experience. We were upgraded upon arrival and treated to a complimentary bottle of bubbles and a fruit platter in our room with a sweet letter wishing us a happy anniversary. The view, the room, the bed, the everything was just lovely. The buffet breakfast was excellent. We had a wonderful time and to finish it off our check out was quick and easy. We're looking forwards to coming back in the future for more than one night!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Caitlin, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback especially after staying with us on special occasion. I will share your comments with our ambassadors. Nothing makes us feel more proud to be a part of Sofitel family than receiving fantastic feedback like yours! It makes our hearts pump up faster with excitement and fill up our guest passion service spirit into our veins more! Thank you again for sharing your experience, and we hope your next visit will be as Sofitel as the previous one. Sincerely, Amery Burleigh General Manager

Debra S. Couples - 11/08/2018 AccorHotels certified review
« Very happy and love it. »

Can't complain at all.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Debra, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Anonymous Couples - 11/08/2018 AccorHotels certified review
« Luxurious & relaxing »

Our experience was lovely. Friendly & helpful staff, beautiful hotel, great location & very comfortable rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Emma Business - 11/08/2018 AccorHotels certified review
« Great »

Friendly staff, good location, fab breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Emma, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Ken G. Business - 11/08/2018 AccorHotels certified review
« Always stay at this Hotel »

Always good, l great location, great beds, very central

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Ken, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback from a return guest. I will share your comments with our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Beverley D. Families - 11/08/2018 AccorHotels certified review
« Beds and piĺows were well below standard. Bed was broken underneath and hsd to call reception to get firmer pillows.. »

Staff were great. Dining was Of the usual high standard. The beds and linen, pillows etc were extremely poor. Pillows were gery soft. No xpares, called reception to get firm pillows..they brought up more pillows but they were still very soft. One of the beds was torm inderneath, the topper or mattress protector kept slipping down the bed. We hardly slept due to this. Not what you want or expect!! General cleanliness of room not upto standard. Lots of dust on flat surfaces. Card left in room said room prepared by JIN. Dining was excellent as usual. We have been Accorplus members for years and this was not the experience we expect. Alxo the aircon would not heat -reported to reception and was told to turn it up highter. Naturally we had already done this. Booking in was professionally done by Riley . Overall well below the usual standard we expect znd usually receive from the Sofitel.

Stuart B. Couples - 11/08/2018 AccorHotels certified review
« Great stay »

Nice friendly and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Stuart, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our ambassadors. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Stephen Families - 11/08/2018 AccorHotels certified review
« Enjoyable »

Breakfast was good. Pool area was good. Room was nice. I thought the hotel good but not as nice as other Sofitel’s

Deanne Families - 11/08/2018 AccorHotels certified review
« Not as good as the Brisbane Sofitel »

Breakfast was below average. We have stayed in your Brisbane Sofitel and it was amazing. Broadbeach is no where near as nice.

Mark C. Solo - 11/08/2018 AccorHotels certified review
« Delightful »

Lovely spacious room , staff extremely attentive and friendly in all areas. Very serene environment.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Mark, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback. I will share your comments with our ambassadors. I am sorry to hear that your welcome drink voucher was missing in your welcome pack - I have shared your comments with our Front Desk ambassadors to review & improve what we currently do to serve to better on your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Anonymous Business - 11/08/2018 AccorHotels certified review
« Unpleasant »

I will not be staying again. I was offered an upgrade ons arrival but when I declined The receptionist was very off hand. She said as I had stayed before I could just be off I explained I had never been there. She gave a big sigh and said well I suppose I have to tell where everything is. The pool is in 3 and there is a restaurant thee and one here tonight. The lifts are over there. I then got stuck in lift as I couldn't access the floors. No one told me to tap room key. No bedside tables to put anything on. Only way to watch tv was drag a chair back but nowhere to put book or drink. Towels disappeared even though they were hung up for reuse. Pillows tooo soft no sleep for 2 nights and very itchy. The best service I had was checking out at 430 in the morning. Very poor for what was supposed to be 4 star accomodation.

Janice E. Couples - 11/08/2018 AccorHotels certified review
« a disappointing overnight stay at one of our favourite Broadbeach hotels. »

Our room was not ready when we arrived and the concierge said we would be called when it was ready. This meant we were late for our function. The room smelled stale and the bathroom needed a good clean. We have stayed at the Sofitel on many occasions over the years but we will be staying somewhere else when we visit Broadbeach in the future.

Kim M. Couples - 11/08/2018 AccorHotels certified review
« Nice hotel but not if you are hungry as food a let down »

We enjoyed our night at the hotel. The room was lovely , clean and in a great spot. What I didn’t like at all was the very expensive and extremely small dinner at the restaurant and the very uninspiring and Luke warm breakfast at the exorbitant rate they charged. Would never eat there again.

Anonymous Families - 11/08/2018 AccorHotels certified review
« A very enjoyable stay. »

In easy walking distance for everything at Broadbeach. Staff friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour, We very much appreciate your comments regarding your stay at the Sofitel Gold Coast Broadbeach. It is always a pleasure to receive positive feedback from a return guest. I will share your comments with our ambassadors. Guest security & privacy is absolutely the top priority for us. To prevent future occurrence, please advise us both of your names upon making bookings then either of you could start & finalise the check-in process with no issues. Thank you again for sharing your experience, and we hope your next visit will be as magnifique as the previous one. Sincerely, Amery Burleigh General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 246.00 AUD Non member rate
From 246.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates