Hotel - Sofitel Gold Coast Broadbeach
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Sofitel Hotel

Sofitel Gold Coast Broadbeach Hotel

81 Surf Parade 
4218  BROADBEACH
AUSTRALIA

2,697 reviews
TripAdvisor Rating Based on 2,697 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
  • Boutiques/shopping
    • Currency exchange
    • Beauty salon (Nearby)
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Outdoor heated pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Outdoor tennis court
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Sailing facilities (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities (Nearby)
    • Jogging track (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 13 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

Spacious, uncluttered and filled with natural light, guest rooms at Sofitel Gold Coast Broadbeach offer a peaceful haven, providing everything needed for a perfectly restful night's sleep - including the supremely comfortable Sofitel MyBed and a pillow menu. Each room at this elegant Gold Coast hotel room features a large marble bathroom with luxury French toiletries, an LCD TV with movie channels, robes and slippers, a minibar, and a private balcony with spectacular views over the hinterland or ocean.

  • 296 rooms
  • 269 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 152 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Crib on request
    • Opening windows
    • Remote control TV
    • Cordless telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our guest reviews for Sofitel Gold Coast Broadbeach

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,697 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor certified review
Gillian S Couples - 27/06/2017
« Lovely hotel and beautiful flowers to greet you in reception »

We have stayed before and the location is close to the beach, pacific fair shopping centre and many local restaurants. The rooms are spacious with comfortable beds and lovely pillows. The toilet was rather noisey when filling and took a long time, but that is my only complaint. We enjoyed the food in the restaurant and the staff were pleasant and well trained. The concierge who greeted us on arrival was lovely and made us feel so welcome

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Gillian S, Thank you for your review. I am so pleased to hear that you enjoyed our location, restaurants and the staff. I have passed on your feedback about the toilets to our team to see if we are able to fix this. We look forward to welcoming you back again very soon. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Couples - 15/06/2017
« Sofitel Broadbeach »

Sofitel service and cleanliness was excellent. The room catered more to a business stay rather than couples. I was very pleased with the view, however, there was no couch to sit on or table to eat at for in room dining. There were two desks which was odd. Apart from the the hotel is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour G3490MTlisab, Thank you for your review. I am glad you enjoyed your stay at the Sofitel Gold Coast Broadbeach. We look forward to your next visit. Perhaps for your next stay, you enjoy staying in one of our spa rooms. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Solo travel - 04/06/2017
« Room a bit dated »

I don't like to leave negative reviews but I was quite disappointed with the quality of the room. It was very spacious however it felt dated. Colour schemes and furniture felt a bit old and cheap for the money I paid which was $440 for the night.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Marcelo C, Thank you for your review. I would like to let you know we are currently in negotiations with our owners, for a total refurbishment of all guest rooms, Food & Beverage outlets and common areas, which will give our guest a true magnifique experience. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
josephK009 Friends getaway - 28/05/2017
« Sotitel »

Great location for the Blues on Broadbeach event, service and attentiveness is good. We stay here often as we are Accor members and it helps us with our points and status. The cost is high during the event and the rooms are a bit tiried.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour josephK009 Thank you for your review. I do hope you had a wonderful time during the Blues on Broadbeach Festival. I will also let you know we are currently in negotiations with our owners for a refurbishment of all guest rooms and common areas, which will ensure a magnifique stay for all of our valued guests. We look forward to welcoming you back again very soon. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Couples - 18/05/2017
« All Good »

Disappointed that have to paid for car park. Very spacious room with nice river view. Delicious breakfast with variety of different food. Only one restaurant was open during the weekend we stay in the Hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour mariano548, Thank you for your review. I do apologise that you felt that you should not have paid for car parking. This is our way of ensuring that our valued guests have the opportunity to park in a secure garage giving them piece of mind while they enjoy their relaxation time. I am however very happy that you enjoyed the sumptuous buffet breakfast. We look forward to welcoming you back again in the very near future. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
647aliciaw Friends getaway - 01/05/2017
« Pure heaven »

What a delight all the staff at this hotel are,true customer service champions. The hotel is in a fantastic position right opposite the convention centre and the casino, and among 100 different restaurants in the surrounding streets, that is if you can bear to leave the comfort of the wonderful bed.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 647aliciaw, Thank you for your kind review. I am very happy that you enjoyed your time at the Sofitel Gold Coast Broadbeach, and I am also delighted that our ambassadors gave you magnifique service to remember. We do hope you visit us again in the very near future. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Couples - 26/04/2017
« Fantastic Stay »

Sofitel staff were extremely helpful and friendly with a smile. We wanted an extra roller bed in our room for just one of our nights and it was no problem The room was extremely comfortable with great views and the pool was an attraction. We stayed after 5 days at a music festival so we needed some R&R. Sooooo good.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Euan454, Thank you for your review. I am gad that you used the hotel as an R&R destination ans we are very professional in helping people relax. We do look forward to welcoming you back again very soon. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Couples - 20/04/2017
« Easter Long Weekend »

Free upgrade, free breakfast and nice appointed room. Reception was a little too busy and everyone went through the Accor express lane. The spa pool was cold and the pool was also a bit cold for me. Not the cheapest but a very nice place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour jasmines732, Thank you for your review. I am glad you enjoyed your upgrade and breakfast, it really sets you up for a wonderful day. I do apologise that you were delayed during check-in and the pool facilities were a little cold. We do hope to welcome you back again very soon. Warm Regards, Amery Burleigh

TripAdvisor certified review
Couples - 10/04/2017
« Wonderful mini break »

Really enjoyed our few days at Sofitel Broadbeach. Great position, well appointed with fantastic staff. Easy access to all of Broadbeach and light rail to the North. Patrolled Beach is a very short walk

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Paul K, Thank you for your review. I am so very happy you enjoyed your "Mini Break". You will indeed need to stay longer next visit. We do look forward to welcoming you again. Warm Regards, Amery Burleigh

TripAdvisor certified review
Couples - 09/04/2017
« Great Service but needs major renovations »

Great service by team, main entrance to Sofitel also very nice and welcoming. The rooms were relatively clean, but have that old motel carpet smell. The major issue with this Sofitel is that the rooms are very very dated and no where near a five star hotel. The rooms and bathrooms look like they are straight of the early 90's and not in a good way. Also the pool area requires major upgrade too. We expressed this to reception when checking out and they advised that plans were underway for a few upgrades in the rooms. I hope that includes gutting the bathrooms and redoing them all together because that's exactly what it needs.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour D12342017, Thank you for your review. I will agree with our reception staff, we are indeed having a total room refurbishment, which will be completed prior to the Commonwealth Games in 2018. It will include the bathrooms, carpet, furniture and bedding, and I do hope you will return to experience the true luxury this will provide. Warm Regards, Amery Burleigh

TripAdvisor certified review
Couples - 05/04/2017
« Not "so" Sofitel anymore »

Sad to say but this Sofitel doesn't meet the brands standard. The staff are very helpful and polite, rooms are average (for a Sofitel), breakfast is nice but not worth the money, Amenities and cleanliness are both very good. We have visited this location many times but it just doesn't feel "Sofitel" anymore.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour MM1959, Thank you for your review. I am sorry that you felt the Sofitel Gold Coast Broadbeach, does not meet the brand standards and that the rooms were average. We are currently in negotiations with our owners for a refurbishment for each and every guest room in the hotel, and I do hope that you will return once this is completed to experience true luxury. Warm Regards, Amery Burleigh

TripAdvisor certified review
Solo travel - 30/03/2017
« Good accom on the beach »

Room 1907 great view of the ocean, the only bad points is the toilet would complety empty by itself leaving a bad sewage smell in the room. The pool and tennis grounds are looking allot like the year 1990 time for a reno. Some of the lifts had floor counters from 1980 could be the original first lift counters. Now the good points friendly staff , big tv in the room not quite as technical as Next Hotel Brisbane. Its a good hotel its my second visit i may come back again

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour SugBrisbane, Thank you for your review. I am glad you enjoyed your stay in the hotel, however I am very sorry that you experienced the smell in your room. I have passed on your concerns to our Chief Engineer for investigation so as to avoid future occurrences. We look forward to welcoming you back again very soon. Warm Regards, Amery Burleigh

TripAdvisor certified review
Couples - 18/03/2017
« Unlike asian Sofitel, the property is not as luxurious as sofitel properties in Asia »

Overall, great stay. The best is the view. Will surely come back and possibly stay in the same room. Love it... also they have a comfortable bed. Love the bed. Minus, there is a bit of unpleasant smell in the hotel and the room. Not sure if they have to change their perfume or their cleaning products. Its minor. But the property itself is not as luxurious at sofitel standard in asia

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour TravelerCG1, Thank you for your review. I am so glad you experienced the wonderful views of the Gold Coast, they truly are amazing. I do however apologise that you feel the hotel is not as luxurious as Asian Properties, and for this I am genuinely sorry. We are currently negotiating with our owners for a guest room refurbishment that will surely rival any competitor. We do hope to welcome you back again very soon. Warm Regards, Amery Burleigh

TripAdvisor certified review
Couples - 13/03/2017
« wonderfullviews and relaxing »

I was a little disappointed that the restaurant was shut on Tuesday and Wednesday nights as I booked thru a special from Accor I did not know that so it was a shock but as usual the staff was wonderful and Helena the duty manager gave us a bottle of wine and offered other options, so I thought that was a nice touch when I was a bit upset , we did eat at 81 and that was delicious service very good, and we will know next time we stay to come on different nights

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Lesley4648, Thank you for your review. I am so glad you experience the food journey in room81, it certainly is spectacular. I do hope you visit us again very soon. Warm Regards Amery Burleigh

TripAdvisor certified review
Business - 07/03/2017
« Stress relief »

Once you arrive at this venue your stress levels cease to be due to the friendliness and welcome provided by the ever attentive staff. The rooms although a little tired, are always immaculately clean and simple gestures such as chocolates on the pillows are appreciated. Although not expected, there is always a lovely platter and welcome bottle of wine in the room together with a handwritten message from the manager which is very uplifting and relaxing after a stressful day. The staff at the Bistro on level 3 are always very obliging and friendly. The whole experience is magnifique.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Vivienne E Thank you for your review. I am so glad you found some stress relief at the Sofitel Gold Coast Broadbeach and enjoyed the platter and wine. We do look forward to welcoming you back again very soon. Warm Regards, Amery Burleigh

TripAdvisor certified review
Friends getaway - 01/03/2017
« one night stay with a friend »

from the moment we pulled up at the entrance to the hotel we were greeted with a warm friendly and welcoming approach and that attitude and commitment to guest services remained during our stay from every area of the hotel that we engaged with. Exceptional!

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 88gailkk, Thank you for your kind review. I am so glad you found our staff to be friendly and welcoming. I do hope that you will visit us again very soon. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Couples - 17/02/2017
« summer holiday »

we loved staying at Sofitel Gold Coast Broadbeach.The staff where great and very nice. we got a free room upgrade to Luxury Room, 1 King Bed, Ocean View .The pool and spa where great and will be back again next time we on hoildays

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour michaelaA7394QS, Thank you for your review. I am so glad you enjoyed yourself at the Sofitel Gold Coast Broadbeach. The views are amazing as is the pool. We look forward to welcoming you back on your next holidays. Warm Regards Amery Bureigh

TripAdvisor certified review
Couples - 09/02/2017
« Great Stay- great location! »

The staff here are super friendly- check in was easy, and we were upgraded to an Ocean View room on the 20th floor which was awesome! Room was clean, and spacious, and had everything you needed. The location is perfect if you want to have a few drinks and eat some good food- two really good bars next door downstairs. (Good coffee at Hatch & Co)! We ate in the hotel restaurant one night,- once again great service! Food as pretty good, my fish was a little over cooked but nothing to get upset about : ) Breakfast wasnt the best we have had but a good variety. Loved sitting by the pool- once again service was great with you being able to order poolside. All in all-Super close to Broadbeach and loads of restaurants and shops. would definitely go back.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour 677jodib, Thank you for your review. I am so happy you enjoyed your time in Broadbeach and your time at the hotel. We do hope to welcome you back again very soon. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Couples - 08/02/2017
« Great 2 nights »

Had not stayed here for about 15 years after spending many weekends there in the late 1980s & 1990s. Wonderful location. Great views. Corner room with a spa was lovely. The hotel breakfast was excellent. Thoroughly enjoyed the wining & dining which is all a short walk away with plenty of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour dennicescan, Thank you for your review. I am so glad you enjoyed your corner room with spa, they are wonderful. We do hope to welcome you back again very soon. Warm Regards, Amery Burleigh General Manager

TripAdvisor certified review
Couples - 13/01/2017
« Anniversary escape! »

Really enjoyed our stay, we had a great room with a wonderful view to the ocean. The food at Bistro on3 was absolutely fantastic, best meals we've had on the Gold Coast. The Bistro was run cheerfully and efficiently by Raj. Breakfast was wonderful, great French pastries, juices, fruit, eggs made to order, complete with chia/coconut, Swiss cereals, beetroot shots brought to our table. The roof top pools were lovely, one cool and one room temperature, no where near enough umbrellas though! My only puzzle is? Why, for a lovely Coastal Hotel do all the staff where the dark brown Sofitel Uniforms complete with high neck scarfs! Totally inappropriate for our summer, perfect for the snow at the Queenstown Sofitel or on a cool winters day at the your Melbourne Hotel. Please checkout the brilliant White pant and pale blue, lightweight shirts the team wears at the Sofitel in Byron Bay or the lovely smart open neck white shirts and fawn pants/skirts at Noosa. The Hotels ambassadors looked hot and flustered! Considering the majority of guests were wearing shorts/lightweight dresses! Great Hotel thankyou for a lovely stay... My compliments to the management. X

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour FunClaire, Thank you for your kind review. I am so glad you enjoyed your time at Sofitel Gold Coast Broadbeach and that you experienced the wonderful Food and Beverage available in our outlets. The pool is amazing and very popular as you experienced. We look forward to welcoming you back very soon. Warm Regards Amery Burleigh

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