Novotel Mulhouse Bâle Fribourg Hotel 4 stars

TripAdvisor rating 3.5/5 560 reviews
Novotel Mulhouse Bâle Fribourg
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Hotel extras

  • Comfortable rooms with free WIFI

  • Contemporary bar and restaurant serving French cuisine

  • Five meeting rooms for your business seminars

  • Close to the region's industrial heritage museums

  • Outdoor pool and play areas

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Services for children
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
Leisure and activities
  • Outdoor unheated pool
  • Services for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Mulhouse Bâle Fribourg

Rue des Cévennes
68390
sausheim
france

Tel: +33389618484

Fax: (+33)3/89617799

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    EUROAIRPORT BALE-MULHOUSE At 25.01km / 15.54 miles

  • By car

    ILE NAPOLEON At 1km / 0.63 miles

  • By train

    MULHOUSE At 5km / 3.11 miles

GPS :47.780174, 7.387598

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. They can accommodate up to 2 adults and 2 children and feature a minibar, tea and coffee making facilities and free Internet access.

Executive room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with one double bed and one single bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk
  • Bathroom products(...)

Standard Room with one double bed and sofa

  • Max. number of persons: ‌4
  • Area: From 25
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Standard Room with twin beds

  • Max. number of persons: ‌3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

N'CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 105 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Novotel Mulhouse Bâle Fribourg

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

2,823 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

560 reviews

Service dreadful

Customer review rating 3.9/5

F. Business - 05/07/2019 AccorHotels certified review

Like your staff i cant be bothered

Low standard on room and non functional air condition

Customer review rating 3.9/5

Joakim Families - 30/06/2019 AccorHotels certified review

Friendly staff and great breakfast, but the room felt really worn down. There was a big hole in the toilet door, the air condition didn't work and the place seemed to have been untouched since the mid nineties.

No AC and Service level to be improved

TripAdvisor rating 3.5/5

hakanhallen Couples - 30/06/2019 TripAdvisor review

Stayed with my wife the night 24/25, arrival around 20:00. Dinner - simple starter and a salad ordered. It took 1,5h to get this served!! The server informed us at the end of the meal that they had about 60 persons in an adjacent room and this was the reason they could not attend to us more quickly. Really bad!! In addition, as it was very warm outside we really needed AC in our room to sleep. Did not work! We could not sleep much that night - quite terrible! We told the man in the reception in the morning that we were not satisfied and that the AC did not work. He told us that there was not AC system for the rooms, just ventilation and that this will be installed in a few years. No effort to see if he could compensate us. I have also completed the earlier survey sent by the hotel directly after we left giving the same info as above and my coordinates so they can reach us. As of now, June 30 I have not received any answer. The Accor group need to deal with this hotel and maybe even the management!

No sleep and bad service in restaurant.

Customer review rating 3.9/5

Hakan H. Couples - 27/06/2019 AccorHotels certified review

When we checked in two days in advance I asked only one thing; "Pls put on the AC in our room so that it is cool when we get there". Did not get any reply on that. We arrived around 20:00. Almost went to have dinner immediately. We had a simple starter and a salad. The service took more than 1,5 hour. The server told us at the end, this slow service because they had a private group, 60 people in an adjacent room. The room was incredibly warm and stuffy as we thought the AC did not work, and we could not sleep. In summary; the main purpose staying at the hotel is to sleep and the service-time in the restaurant was unacceptable. We informed at the front-desk when we left in the morning that there was no AC in the room. The man told us there is no AC in the hotel, just some fans that does not work very well. Incredible! He did not see why we should be compensated. I am a Silver member. Hakan H., stayed in room 284 the night 24/25 June.

No air conditionning on a hot day

Customer review rating 3.9/5

Moise L. Business - 10/06/2019 AccorHotels certified review

The hotel is badly insulated. it was a hot day. The room is on Level 2 and there was no air conditionning.... my room was at a balmy 26 degrees temperature. Impossible to sleep.

Dear MOISE l., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we have sent to who it may concern the ask for air conditioning instalation for our customers. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thierry.V.

It was not quite what I expect from Novatel

Customer review rating 3.9/5

David Couples - 08/06/2019 AccorHotels certified review

Overall it was ok. But the room looked old. The hotel out of date. Restaurant was fine. Staff were nice.

Dear DAVID E., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice

Customer review rating 3.9/5

Anonymous Solo - 28/05/2019 AccorHotels certified review

Nice

Good but could have been better.

Customer review rating 3.9/5

Clang Families - 05/05/2019 AccorHotels certified review

I found out about this hotel through Bongo, the Hotel entrance was quite nice but the receptionist who welcomed us during our stay is not as friendly as with the other Novotel and hotels we have stayed previously. 2nd, during my reservation I have asked for a cot and when we arrived, there was no cot in our room for my son. We asked during check-in and she just said ‘none’, did not even offer us a solution. 3rd, there were no elevators for the room in 2nd floor nor a person to help carry my luggage. Breakfast was a buffet which is good although all the salami were pork, not really good for Muslims like us.

Mrs C B.

Customer review rating 3.9/5

Carol B. Couples - 03/05/2019 AccorHotels certified review

Good welcome, nice food

Great room

Customer review rating 3.9/5

Caroline Business - 28/04/2019 AccorHotels certified review

The executive room made a real difference, the Nespresso maker especially. Thank you.

One night stay on the way to Genoa

Customer review rating 3.9/5

Martin L. Couples - 21/04/2019 AccorHotels certified review

The hotel is convenient to the motorway and has good parking. The hotel is in desperate need of refurbishment. The paint in the rooms is all peeling, the a/c does not work and in our room the shower bracket was broken. The breakfast was excellent with a wide selection. However the dinner in the restaurant was the other extreme, expensive and very poor. We had planned to eat in a restaurant around the corner that gets good reviews on trip advisor. However as it was Good Friday it was shut so we had to eat in the hotel. I definately would not recommend it.

Very slow service, not enough personnel

Customer review rating 3.9/5

Anonymous Business - 20/04/2019 AccorHotels certified review

NVery slow service, not eough personnel. Those that were in charge were good at their job, others were painfully incompetent. Don’t be surprised if the low hotel is losing customers.

A comfortable stay, friendly staff but a disappointing dinner menu.

Customer review rating 3.9/5

Rosalind P. Friends - 20/04/2019 AccorHotels certified review

We were extremely pleased with being able to check in in advance and have our room key ready when we arrived. Likewise, we appreciated the fast check out. The room was most acceptable and a very comfortable bed. We have stayed with Novotel many times and have come to expect a high standard. Everyone was extremely friendly and helpful. We were a little disappointed in the dinner menu. Whilst we do not want a vast choice, we found the menu a little confusing and would urge Novotel to go back to a straightforward menu of starters, mains and desserts. We joined up with four friends for dinner. Some of the dishes were reasonably good but others we felt were not up to the usual standard.

Knew exactly what I was going to get - and I got it

Customer review rating 3.9/5

Mr. F. Solo - 13/04/2019 AccorHotels certified review

The BREAKFAST is the best part because I can cook my own eggs. The CHECKIN is the worst part because it takes over 15 minutes. This is ridiculous. I have an Accor card, and I expect your software can check me in in just seconds, like I can online. I do NOT see why I have to wait FIFTEEN MINUTES at the counter when I can check myself in in just seconds.

Customer review rating 3.9/5

Matteo Families - 12/04/2019 AccorHotels certified review

It was a good place for a stopover and allowed our family to start a new day well rested.

Not the quality of service and friendliness expected

Customer review rating 3.9/5

M R. Business - 29/03/2019 AccorHotels certified review

I am supposed to feel welcome and expected, didn't feel at all like this. Came to the hotel for business purpose, won't ever come back again. Receptionist took an pre-account of my creditcard and gave me the tiny receipt instead of keeping it to attach it to the printed bill. Old hotel, was below expectation of the Novotel hotel!!

Satisfactory stop over on my way to Switzerland

Customer review rating 3.9/5

Jonathan Families - 25/02/2019 AccorHotels certified review

Relaxed and comfortable

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Relaxing stopover needed on a long journey

Customer review rating 3.9/5

Anonymous Couples - 17/02/2019 AccorHotels certified review

Very relaxing, comfortable bed and quiet room.

Nice clean hotel, good food,

Customer review rating 3.9/5

Patrica U. D. B. Families - 14/02/2019 AccorHotels certified review

The hotel was good. Food also, the breakfast was better than in other Novotels. However due to the slow season there was no one to serve at the bar.

it is ok

Customer review rating 3.9/5

User Families - 20/01/2019 AccorHotels certified review

It is ok for one night but it has to be renovated.

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