Hotel - Novotel Mulhouse Bâle Fribourg
Novotel Hotel Novotel Hotel

Novotel Mulhouse Bâle Fribourg Hotel

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3.5/5 448 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.They can accommodate up to 2 adults and 2 children and feature a minibar, tea and coffee making facilities and free Internet access.

  • 77 rooms
  • 54 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 61 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating Based on 1,626 reviews

Our guest reviews for Novotel Mulhouse Bâle Fribourg

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 448 reviews
AccorHotels certified review
Anthony Couples - 02/10/2017
« Pleasant stay »

All was pleasant and professional

AccorHotels certified review
Alex B. Couples - 24/09/2017

There is no elevator to higher floor, which is unacceptable. There is no air condition system. Screen TV is much too small for the size of the room. Hotel and garden needs to be updated. All the rest is Novotel good standard.

AccorHotels certified review
Swiss Families - 19/09/2017
« Weekend Staycation »

Room was fair, bathtub needs to be scrubbed! Bed has big squeeky sound;-(

AccorHotels certified review
Alex Families - 17/09/2017
« Mainly an overnight stop for travellers »

Hotel is looking a bit tired and could do with a refresh. Staff were friendly and helpful but the hotel is not up to the standard of other Novotels we have stayed in recently.

AccorHotels certified review
Isabelle Families - 03/09/2017
« Perfect »

It was just for one night and we have sleep very well. Breakfast was super.

AccorHotels certified review
Ploughman47 Friends - 30/08/2017

Very clean, friendly service, efficient check in as check out

AccorHotels certified review
Hb Solo - 25/08/2017
« Tired, worn out hotel »

Really not up to the usual Accor Group standards. Hot stuffy room with no ventilation. A fan was provided but it was extremely dirty and covered in dust. The toilet looked like it could do with a proper clean and there was paint peeling off the wall. I booked a Novotel because I thought it would be a slightly more premium experience - I was on holiday travelling from Germany to the south of France. The reception and restaurant staff were perfectly pleasant though.

AccorHotels certified review
The D. Families - 23/08/2017
« the d. »

lovely hotel spoilt by poor air con in rooms. very expensive bar that closed early

AccorHotels certified review
Stephane Families - 18/08/2017
« mixed experience with one good evening but one catastrophic dinner and lack of staff and maintenance »

On the negative side : the first night was catastrophic : we ordered a dinner and got the plate more than 2.5 hours after we ordered. No one apologized. They only referred to the many guests due to one group. That group arrived and ordered after us but left before we got our meal. Also the hotel lacks maintenance (dirty carpets) and staffing (some drinks stayed for two days around the pool). A 4 star hotel should have more staff. On the positive side : after our complaints on the first night, very nice and quick service the second night.

AccorHotels certified review
Andrew M. Families - 08/08/2017
« Very good »

It was a good stay. The restaurant staff were completely overwhelmed by a coach load of tourists from the Far East. There were hundreds of fruit flies in the Bar. Other than that... great :)

AccorHotels certified review
Jeron Families - 01/08/2017
« Satisfied , but could be better »

Hi, - no Air conditioning available in the hotel. (30 °C outside ) - Toilet and bathroom needed a refreshment ( toiletdoor and toilet was broken) Swimming Pool and Breakfast were excellent !

AccorHotels certified review
T. Families - 27/07/2017
« Sleep-stop to South France »

Nice hotel well located close to the highway.

AccorHotels certified review
Lars M. Families - 21/07/2017
« How low can customer service be? Now we know! »

First of all we would like to point out that we were satisfied with the physical framework of the hotel which completely matched our expectations and previous experience. The reception staff were likewise very nice and professional. However, the level of service and professionalism by the restaurant staff were unbelievable and surprisingly low. First of all we felt ignored by the staff (maybe because we only speak little French and they didn't speak any english). We waited considerable longer to be waited than other guests and when we were waited on, we were treated disrespectfully. We experienced a staff member turning her eyes in the air when we kindly asked her to come to the bar and served us a drink and some icecream. When waited on for dinner we experienced that the meat was raw and asked them to cook the food some more. After some time the food was returned but nothing was done to it! This happen to other guests as well. Basically it was the worst experince we ever have had with catering. Poor food and rude service. As we have kids we choose your hotels because your under normal circumstances offer a full package of service with good rooms, plenty of intertainment for the kids and normally good food. This was not the case this time. But we're still have confidence in the Novotel chain. But we will never visit your branch in Mulhouse again. Thank you very much for the opportunity to voice our opinion. Kind regards, Lars M. and family.

AccorHotels certified review
Anonymous Couples - 15/07/2017
« Couple »

Hotel is fine, but slowly old. No AC. Breakfast is only served until 9:30AM. This is a bit early during vacation time..

AccorHotels certified review
Hege Families - 11/07/2017
« Nice enough for one night. »

Very bad ventilation and no air condition. Had to open the windows during the night for air. The breakfast was very good. Nice pool area. Decent restaurant and good service both in reception and bar/restaurant.

AccorHotels certified review
Dan C. Couples - 03/07/2017
« Our room was satisfactory but disappointed with evening meal. »

We booked a meal for 19.30 but when having a pre- dinner drink we were asked to wait for a table at the restaurant until 19.45. We then waited over 30 minutes until an order was taken. This was after we asked to order but left again for several minutes whilst a party who arrived after us had their order taken first. We then had a long wait before our order arrived.

AccorHotels certified review
Ahmet A. Ç. Couples - 02/07/2017
« satisfied »

This hotel doesn't have air conditioning.İt's far Novotel quality for this reason.

AccorHotels certified review
Jb Families - 30/06/2017
« Overall poor standard »

Disappointing. Pre booked for family stay with baby and toddler yet put on floor with no lift so had to dangerously carry pushchair and baby upstairs constantly in front of eyes of reception desk. Novotel yet no air conditioning...room like a sauna. On check out could not cancel card prepayment - somewhat amateur experience and not what I would expect from this brand.

AccorHotels certified review
Jacob Families - 29/06/2017
« Slow service »

Nice hotel, but very slow service. The reception ignored us while we waited to be served for a question. Phone was answered and other staff members was served while we kept waiting. This is not OK. The restaurant was OK, but again was the service very very slow and we waited more than 30 min for the dessert, despite the 2 kids was almost sleeping at the table. The hotel was ok, but need to improve greatly on staff service.

AccorHotels certified review
A Families - 26/06/2017
« very good »

we liked it, the hotel was nice, personell friendly. only the carpet (in the hallway) looked dirty. room clean and good.

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