Hotel - Novotel Mulhouse Bâle Fribourg
Novotel Hotel Novotel Hotel

Novotel Mulhouse Bâle Fribourg Hotel

3.5/5 499 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Other sports activities
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 5 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.They can accommodate up to 2 adults and 2 children and feature a minibar, tea and coffee making facilities and free Internet access.

  • 77 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 61 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.8/5 AccorHotels Rating 2,114 reviews

Our guest reviews for Novotel Mulhouse Bâle Fribourg

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 499 reviews
Marius Families - 16/07/2018 AccorHotels certified review
« Very good »

The Hotel was clean and tidy, the breakfast was very good, and the staff were polite and helpfull.

Anne Friends - 12/07/2018 AccorHotels certified review

Zeer comfortabal

Caroline Business - 10/07/2018 AccorHotels certified review
« Good value »

Always a pleasant stay, I did wish that the air conditioning worked better but otherwise no complaints.

Tallapragada V. S. C. Business - 09/07/2018 AccorHotels certified review
« Very Good »

Very comfortable

Anders R. Families - 03/07/2018 AccorHotels certified review

Nice hotel. The reception was however very unflexible by check-in. We came a little to early. FUlly understandable that we cannot get the room - but it would have been good service to offer some towels so we could use the pool. The attitude was not very friendly.....

Ch… Couples - 27/06/2018 AccorHotels certified review
« Hotel is a bit outdated but overall still acceptable »

I was very well received but a bit surprised about he credit card guarantee request. The entire hotel is a bit outdated and the fact that there was no airco in the rooms made it difficult to sleep. The restaurant was ok although the 2 waitresses made it clear they had a hard time since there was staff missing in the kitchen. Breakfast super!!!

Anonymous Business - 18/06/2018 AccorHotels certified review
« good business hotel »

relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIRK H., We very much appreciate your comments regarding your stay at the Novotel Mulhouse Bâle Fribourg. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Pr H. B. Couples - 15/06/2018 AccorHotels certified review
« Very disappointed especially compared to prior stays at this Novotel! »

The room was very small; originally given one on the second floor; and there was NO air-conditioning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HENRY B., Thank you for taking the time to tell us about your experience at the Novotel Mulhouse Bâle Fribourg. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Dave F. Couples - 27/05/2018 AccorHotels certified review
« Room ok, restaurant service poor. »

Check in, room and breakfast all fine but restaurant service at dinner was poor. Staff were rushing around due to also serving a large coach party in an adjoining room. There were simply to few staff on duty and service suffered badly.

Anonymous Families - 17/05/2018 AccorHotels certified review
« dr »

acceptable but the hotel less agreeable than others novotel hotels but I have problem with payment system in hotel they blocked the amount for stay and then they charge the facture so like this they make me pay 2 time my stay and I wait until now from 5 days for deblocking the some blocked at arrival

David C. Couples - 26/04/2018 AccorHotels certified review
« Almost in the middle nowhere »

Mulhouse, well it is more affordable than staying in Basel, but it was an overnight stop after travelling up through Switzerland from Italy, but it turned out an inspired stay. As we were approaching Basel I mentioned to my partner that there was a very good Motor Museum in Mulhouse and we were arriving in reasonable time. She immediately looked up location and opening times and so we plotted in the route to "possibly" the best motor museum in the world, it was incredible. From the Motor Museum the Novotel was a quick trip back down the auto-route appearing what it seemed in the middle of nowhere. However, we had a very friendly & helpful welcome at the Novotel. After a day's driving & a motor museum you are going to be tired, the hotel was comfortable and with a little hesitation we ordered a meal, it was very well presented, cooked and the bill the next morning wasn't a shock. Breakfast was "a fun experience", a coach party had just left removing what appeared to be all the fare but the breakfast crew attended to us personally bringing items out from the kitchen to tempt us. Leaving the hotel we were quickly back en route, the Novotel may at first appear in the middle of nowhere but when you are travelling you do not want to encounter a myriad of one way streets, we will be back again, there is the Train museum to visit next time, plus some great staff at the hotel to look after us.

Couples - 26/04/2018 TripAdvisor review
« Mulouse, okay it isn't Basel but plenty to see without breaking the bank »

Mulhouse, well it is more affordable than staying in Basel, but it was an overnight stop after travelling up through Switzerland from Italy, but it turned out an inspired stay. As we were approaching Basel I mentioned to my partner that there was a very good Motor Museum in Mulhouse and we were arriving in reasonable time. She immediately looked up location and opening times and so we plotted in the route to

R. Business - 23/04/2018 AccorHotels certified review
« Good stay misses equipment in the room »

No electricity near the bed to charge the phone for exemple. Room not very clean

Grant B. Couples - 14/04/2018 AccorHotels certified review
« Handy stop before the German or Swiss borders »

Friendly staff and nice to enjoy the spring sunshine outside for our aperitif. Dinner was correct with standard Novotel menu unfortunately the Chef s Specials did not include a vegetarian option for wifey. An old hotel but comfortable only minus is no lift and no offer to carry cases upstairs and noticed not even a ramp for people in need of a wheelchair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Concernaing the restaurant, with the new menu we have a best offer for vegetarian and we allowed to add the special meals from our Kitchen staff. I saw our remarks about the welcome drink and I understand but in France the rule is a welcome drink is valid only for one person during the stay. I apologizes if my colleague didn't you offer to help you with your luaggage, in this case don't hésitate to ask them. And if you prefer to have a room in the groundfloor, you can make remark in your booking. We hope to welcome you back to our hotel very soon! Sincerely,

Caroline Business - 29/03/2018 AccorHotels certified review
« Friendly staff »

Generally good, I was allocated a nice quiet room and it was clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Thepat Families - 27/03/2018 AccorHotels certified review
« one night stay »

a bit disappointing as this hotel increased the usual price of the night by more than 100% due to an event in the surroundings. Boosting the tariffs is very opportunistic but one has to justify a quality range of services that matches the price range which actually doesn't!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! The Baselworld congress is an event in the year. All hotel between Mulhouse and Bare apply a event rate. This event during 1 week every year in march. Sincerely,

Kaspar K. Families - 26/03/2018 AccorHotels certified review
« Good service and friendly employees »

Good service and friendly employees but rooms could need a renovation or the price should be lower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Linda Couples - 19/03/2018 AccorHotels certified review
« one night stay »

Hotel is a convenient stopping place. its a bit out of town so no good if you want to visit Mulhouse. It was just what we needed though, not to far of the motorway. Good food and plenty of choice. Drinks were quite expensive. Staff on reception were very efficient on both check in and out. Bar staff/restaurant staff...some good, some seemed new - and needed a bit more training but all were pleasant and courtious. Room was comfortable and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Witthle, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely,

Sadi Families - 12/03/2018 AccorHotels certified review
« Good for stop over »

Comfortable stay

Mario N. P. Families - 11/03/2018 AccorHotels certified review
« Good »

Efficient and reliable as I wanted.

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