Hotel - Novotel Metz Hauconcourt
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Novotel Metz Hauconcourt Hotel

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3.5/5 684 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the comfort that suits you, as a couple, with the family or for a business trip, the Novotel Metz Hauconcourt hotel has two comfort levels:

  • 132 rooms
  • 130 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 52 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,682 reviews

Our guest reviews for Novotel Metz Hauconcourt

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 684 reviews
AccorHotels certified review
Patrick M. Couples - 09/01/2018
« Perfect stopover »

This was a great stopover on our journey from UK to Germany. The gourmet package was good value, with the only surprise being that the 18 euro cap on the evening meal was not explained.

AccorHotels certified review
Very S. S. H. Couples - 01/01/2018
« Just what I expected »

I have stayed before and will stay again. It is the perfect halt for us. Room clean, bed comfortable, restaurant adequate and the staff pleasant. ordinary tea in room would be a bonus rather than paying 7 euro in the restaurant for 4 bags; will definitely bring own tea next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.F., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aurélie BERNARD Front office manager

AccorHotels certified review
Mk Couples - 18/12/2017
« Bright friendly hotel conveniently located. »

A pleasant aperitif in the bar and satisfying evening meal in the restaurant attended by polite, efficient and friendly staff. An ample buffet breakfast with a wide range of food to suit all tastes. The room was tidy and comfortable apart from the pillows!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Novotel Metz Hauconcourt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie / Quality Department

AccorHotels certified review
Gordonr Couples - 17/12/2017
« Very convenient comfortable overnight stay »

Overall very satisfied. Clean comfortable room. Pleasant drink in the bar with a good selection to choose from. Good range with a wide selection. Very good service from the lady in charge at breakfast who was very friendly and attentive. Only negative comments: hair dryer did not work and the lamp on one side of the bed was not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., We very much appreciate your comments regarding your stay at the Novotel Metz Hauconcourt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. please feel free to call reception if you have any trouble in your room on your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie / Quality Department

AccorHotels certified review
Anonymous Couples - 17/12/2017
« A long walk »

We only stayed for the night. Nice room. But we were put in a room at the far end of two long corridors, at several minutes walking from the reception. We never could figure out why...

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We very much appreciate your comments regarding your stay at the Novotel Metz Hauconcourt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry you had to walk a long time to get to your room, the standard type rooms are located in the extension building, that is why we couldn't give you a room closer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie / Quality Department

TripAdvisor review
Couples - 13/12/2017
« Very convenient for those en route »

We stayed overnight en route from Switzerland to Calais. The hotel is very conveniently located close to the motoroway and provided everything we needed for our overnight stay: clean, comfortable room. Well-stocked bar. Good breakfast.

AccorHotels certified review
Anna Families - 04/12/2017
« Very dirty in the room! »

I am a very loyal customer of accor group. And room I have stayed was the most dirty room I have ever stayed in my live (room number 504). Please look under the bed it was discussing… there is a spider net on the top right corner (if you face bed). Toilet had yellow nasty stains… You really have to do something with your cleaning quality! I was super disappointed.

AccorHotels certified review
James Business - 25/11/2017
« Very satisfied stay »

Friendly staff, clean room and fair rate

TripAdvisor review
Family - 23/11/2017
« Great welcome and nice venue, close to motorway »

Everything we expect from a Novotel. A special kudo for the quality of the breakfast (2 adults for 32€ and children free). The staff was particularly nice. The hotel was situated very close to the main roads and has a closed parking space.

AccorHotels certified review
Barbara V. Business - 19/10/2017
« Professional and happy staff. »

It was a one night stay but it fulfills every needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs V., We very much appreciate your comments regarding your stay at the Novotel Metz Hauconcourt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie / Quality Department

AccorHotels certified review
Chris M. Solo - 13/10/2017
« Well located Hotel with modern facilities & restaurant »

The hotel is well located in close proximity to the European road network. Parking is on site, rooms are comfortable and the beds especially so. My room would benefit from new floor covering. Bathrooms are excellent with good power showers and tea making facilities are an added advantage. The Hotel restaurant provides good food well served and an imaginative wine list. Breakfast was good and complete. All together a satisfactory experience. I will certainly stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Metz Hauconcourt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie / Quality Department

AccorHotels certified review
Anonymous Couples - 08/10/2017

outdated, dirty, very unfriendly and arrogant reception staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHAN H., Thank you for taking the time to tell us about your experience at the Novotel Metz Hauconcourt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stephanie / Quality Department

AccorHotels certified review
Richard Business - 28/09/2017
« 3 * motel with 4* prices »

As always - this is a 3* motel in a building needing an upgrade, but with 4* hotel prices.

AccorHotels certified review
John Couples - 20/09/2017
« Room clean, bed comfortable, staff helpful, but hotel overall needs refurbishment. »

Carpets stained, fridge stained, doors and walls scraped, door to room not closing easily, hotel needs refurbishment, below usual Novotel standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We will make a lot of renovation beginning of 2018. So I hope to welcome you again. Sincerely, Aurélie BERNARD Chef de réception

AccorHotels certified review
Mrs D. A. Couples - 16/09/2017
« Overcharged »

Charged for breakfast. On recent stay. Did not book breakfast nor request breakfast. I'm extremely annoyed I used the fast check out.. otherwise I would have objected at the time. I would be grateful if I could be reimbursed. Mrs A.. 8/9/17- 9/9/17

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. I credit your credit card monday so I hope you saw it. I really sorry for this desagrement. Sincerely, Aurélie BERNARD Chef de réception

AccorHotels certified review
Sandra B. Friends - 14/09/2017
« Expectations fully met as usual »

Very pleasant - friendly professional welcome, excellent meals and service, room clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SANDRA B., We very much appreciate your comments regarding your stay at the Novotel Metz Hauconcourt. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aurélie BERNARD Chef de réception

AccorHotels certified review
Paul Couples - 12/09/2017
« too expensive for a superior room »

Good enough. Warm on thw floor we were staying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aurélie BERNARD Chef de réception

AccorHotels certified review
P. Families - 04/09/2017
« Satisfactory »

pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aurélie BERNARD Chef de réception

AccorHotels certified review
Sarah Families - 30/08/2017
« Toddler was very happy »

The facilities at the hotel for my toddler were great - pool, playground, sandpit. The hotel itself was a bit tired for a 4 star and the shower didn't drain properly, but overall was ok. The staff were helpful and heated some food for our daughter outside of restaurant hours. Room service meal was excellent as was breakfast.

AccorHotels certified review
Karen Friends - 30/08/2017
« Great one night stopover »

Stopped on way to Switzerland 15/8/17 quite noisy neighbours, water in urn luke warm so tea undrinkable and heater for crepes not working. Return stop to Belgium 21/8/17 better, peaceful night, breakfast excellent, warm crepes !!

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