Hotel - Novotel Metz Hauconcourt
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Novotel Metz Hauconcourt Hotel

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3.5/5 719 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 10  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 3,049 reviews

Our guest reviews for Novotel Metz Hauconcourt

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 719 reviews
AccorHotels certified review
Srinivas K. Business - 14/06/2018
« K. Srinivas »

It was a memorable one, very good housekeeping and a very large spread for Breakfast each morning ! Would like to come again.

AccorHotels certified review
Keith Couples - 12/06/2018
« Good, but cleaning could be improved »

All the staff were friendly and helpful. We appreciated the large and free car park. Breakfast was good. The room had effective and quiet air-conditioning and the cleanliness was fine, except for the toilet where there were still hairs from the previous occupant on the floor, which was disappointing. Overall we'd use this hotel again for a stopover.

AccorHotels certified review
Martin Families - 02/06/2018
« Pleasant hotel on edge of motorway »

Rooms and service as exppected from a Novotel. We liked the fact that bats, balls etc. were available for playing in the grounds. Even though it was only one floor a lift would have been useful for transporting luggage. My wife received a flower on checkout because it was Mothers' Day which was nice.

AccorHotels certified review
G. Couples - 29/05/2018
« Not the usual standard »

The service in the Restaurant was very unsatisfactory. Sittiong on the terrace nobody came out to ask what we wanted and had to go myself inside to request serfvice. The menu a la Carte has changed, but not for the better. In the room the provision of drinks very poor. No english b/fast tea, 1 pkt. of sugar, 2 small cups of milk both well past user date. Not good for 2 people in the room.

AccorHotels certified review
Rachel Families - 28/05/2018
« It was ok. »

It was fine, nothing very exciting. Not as nice as some Novotels I’ve stayed at. Staff pleasant enough, but not desperately friendly.

AccorHotels certified review
Inga Families - 06/05/2018

Prima

AccorHotels certified review
Mario M. Families - 16/04/2018
« Good »

Good

AccorHotels certified review
Andy J. Solo - 15/04/2018
« A very nice stay »

Good comfortable room with decent pillows. Restaurant food was tasty and fairly priced. Breakfast might be improved perhaps with more variety. See you again soon

AccorHotels certified review
Anonymous Families - 12/04/2018
« Very bad start but nice effort from the staff to improve the experience »

When we arrived at the hotel at 8:45 pm with young children after being stuck in traffic, no one was available at the reception. I asked the bartender and he explained that there was an issue in one room and that the person in the reception will be back asap. So since it was late, I asked for food for the kids and the responsible at the restaurant looked very annoyed and shouted that we will have to wait minimum 40 minutes which is unacceptable for young children so late. Finally, while we were still waiting at the reception (we waited about 15 minutes), the bartender managed to get some food for the kids and the situation got better. The responsible person at the restaurant calm down after some time and we finally manage to have some food for my husband and I.

AccorHotels certified review
Anonymous Families - 03/04/2018

Other than some group of neighbors leaving their doors open, squatting the common area and speaking very loud from 7 am. Nothing to declare The reception tried to take a deposit from my credit card to secure my consuming during my stay, didn't work so I had to pay everything after each visit a bar and restaurant and no room service for us then. We were in Mercure in Strasbourg for 3 days after our stay, same card just for authentication and no problem, they didn't try to charge my card.

AccorHotels certified review
Milton M. Families - 01/04/2018

There is no way this can be categorised as a four star hotel. It is old and badly in need of refurbishment. The bathrooms are tiny and nobody uses shower curtains anymore. Not to mention the carpet in the room was disgusting.

AccorHotels certified review
Sgard Families - 01/04/2018
« Not in the Novotel standards »

the worst experience with Novotel - it is a joke , this hotel should be removed from Novotel list: - outdated furnitures , in the bathroom especially plastic kind of , yeallow color given the time - stinky and stained carpets . I have collected pictures from my “room” I will send to Accor quality/customer service.

AccorHotels certified review
Michael R. Couples - 14/03/2018
« Exceptable »

Restaurant bar pleasant. Breakfast good scrambled egg excellent. Staff helpful and pleasant. State of room very bad carpet room 120 so dirty and 118 not nice. I know that you are going through renovation soon. Suggest first stage fix all carpets and bath rooms. Bed good cushion linen good. L

AccorHotels certified review
Dr R. F. Couples - 06/03/2018
« Very good, professional staff »

We wish to especially mention Stefanie at Reception who was extremely helpful in assisting us with directions to Novotel Metz. She went out of her way to help us and showed a rare helpfulness and professionalism during our stay. Stefanie is an asset to Novotel Metz. Yours faithfully, Dr and Mrs Richard F.

AccorHotels certified review
Freek Families - 05/03/2018
« Good but too hot in our toom 511 »

The temperature regulation in our room 511 was not functioning, iT was too hot. The breakfast was great !!!!

AccorHotels certified review
Anonymous Families - 04/03/2018
« Excellent value fir money, »

Excellent value for money. Enough room for 2 adults and 2 kids. And good location, close to highway

AccorHotels certified review
Ldj Families - 04/03/2018
« Great stop-over »

Personnel very kind and helpful. The building is dated. The rooms are ok. The sleep-benches are up for renewal. Bathrooms are good enough.

AccorHotels certified review
D. Families - 24/02/2018
« convenient, good sleep and breakfast but rooms and hotel amenities a bit decrepit ... »

late arrival on the way back home to Belgium after a day of traffic jams in Germany, coming from Austria.

AccorHotels certified review
Karen Families - 20/02/2018
« Very tired and extremely dated hotel. »

The staff are not welcoming, almost appear bored by having to serve a guest. The hotel is in serious need of updating and decoration, the carpets are horrendous and there is a general smell of dampness. The overall cost is totally out of line with the standard of the hotel and the facilities and therefore not value for money at all. There was no recognition of our silver membership.

AccorHotels certified review
Suzanne H. Couples - 18/02/2018
« Difficult to find Hotel, but once there a very comfortable experience »

We arrived late and were taken by the night porter to our reserved room. Unfortunately when entering the room we noticed a very very strong smell of stale cigarette smoke everywhere and asked to change the room. To his credit, the very charming, young night porter Jean allocated us a different room, which was very comfortable and quiet, for which we were most grateful. It might be worth considering for your personnel to check that nobody smokes in the rooms at all. We were so lucky to have the very nice young man Jean looking after us in such a prompt,charming way. We understand it was his first evening at the Hotel in Metz Hauconcourt!!! Please extend our thanks to him.

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