Hotel - Novotel Metz Hauconcourt
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Novotel Hotel

Novotel Metz Hauconcourt Hotel

16 ROUTE DE MAIZIERES LES METZ 
57280  HAUCONCOURT
FRANCE

640 reviews
TripAdvisor Rating Based on 640 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the comfort that suits you, as a couple, with the family or for a business trip, the Novotel Metz Hauconcourt hotel has two comfort levels:

  • 132 rooms
  • 120 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 52 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Crib on request
    • Computer
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,283 reviews

Our guest reviews for Novotel Metz Hauconcourt

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 640 reviews
AccorHotels certified review
Sc Families - 15/08/2017
« Comfortable visit »

Stayed overnight on route to Switzerland. Very convenient to motorway. Large comfortable rooms and enjoyable evening meal and breakfast. Good for overnight stay.

TripAdvisor review
Mark v Family - 15/08/2017
« Great service for a quick visit »

We just planned for a short visit on our way back to Holland. Turned out to be an excellent choice. Friendly guy at the desk helped us to our rooms (clean, good beds, shower). After a good night's sleep had a great breakfast in full dining room. Staff was working hard and serving a fresh meal! - would come back anytime

AccorHotels certified review
Norbert H. Families - 10/08/2017
« Plesant with recomendations..... »

Always a warm welcome for us and especially the kids which is great! To be honest: the hotel looks like it needs a modernisation. There are stains in the carpets in the hallway, colors are not modern, interior looks outdatet etc. etc. Unfortunately there were no connecting rooms at this hotel and since we are a family of five we needed to book a second room. Diner and breakfast were good! Also in the garden were several games available which is great!

AccorHotels certified review
Dvb Families - 03/08/2017
« Good spot for a stopover »

Rooms adequate, food satisfactory, bar very over priced, outdoor pool and games fantastic

AccorHotels certified review
Kbl Families - 02/08/2017
« Ok for 1 night »

We found the check in staff friendly. Our girls enjoyed fishing for their free gift toy. The room was a bit tired especially the bathroom but fine for 1 night. The food in the restaurant was fine but the service was a bit rude and slow. Breakfast was fine. Good to have a pool and lots of outdoor games like boules etc

AccorHotels certified review
Olivier V. Solo - 31/07/2017
« Good night sleep. Check-in procedure did not make me feel like having a gold card was worthy. »

I'm quite disappointed by the check-in procedure I've been through. First, my reservation was cancelled because the receptionist said that they did not get any news or reservation confirmation before midnight. When I said that I wrote a comment stating that I would arrive between midnight and 1.30 am when I booked the room, I've been told that the procedure was still to cancel my reservation. Basically what I wrote was useless as it hasn't been read. Next time I won't put any comment at all. I'm also surprised that without any news from me before midnight, no one tried to contact me to check if I was still coming or not even though I booked my room using my loyalty card number. Second of all, I usually get at least informed that I get a free drink because of my loyalty card and this time I was not notified of anything. Nor have I been told if my booking got upgraded or not because of my gold card status. Again, it felt like this card is just useless. The night sleep was good as usual. The service during the check-in was rather impersonal and just polite, but also almost careless.

AccorHotels certified review
Len B. Couples - 30/07/2017
« Mr & Mrs B. »

Hotel very busy, Saturday night at the start of the holiday season. Lots of families with small children, so plenty of hustle and bustle, and noise, late into the evening. Despite that, staff were courteous and attentive, especially on reception, and room preparation.

AccorHotels certified review
Ernst G. Couples - 24/07/2017

Excellent service and food in the restaurant.

AccorHotels certified review
E.b. Families - 23/07/2017
« Old hotel »

This is a quite old Novotel that needs some refurbishment works. Our room and the toilet smelled musty and unpleasant. The sofa bed was really uncomfortable, the children could feel every single bedsping - awfull night! Only the breakfast was good and there was plenty of choice.

AccorHotels certified review
Me Families - 18/07/2017
« Friendly »

Friendly but a bit dated and little atmosphere

AccorHotels certified review
Marco R. Families - 03/07/2017
« Nice place for families »

good idea the scooters for the children

AccorHotels certified review
Dr J. B. Couples - 23/06/2017
« disappointing - a rather 'tired' eperience »

although the staff were friendly and welcoming, there were disappointments. The air conditioning smells and does not cool the room. Novotel breakfasts slowly deteriorate. We like tea but the only hot water available we were told was at 80 dg C - not ideal for making tea, also it had not reached this temperature when we wanted breakfast. There was no 'Kusmi' breakfast tea, only herbal types, not ideal. The fruit sald is tinned. these are minor moans, but moans nonetheless.

AccorHotels certified review
R.j.edwards Couples - 19/06/2017
« Lack of enquiry when I questioned their answeres. Assumptions made without checking up etc. »

I had booked a Superior room with Sofa. However, I was initially given a standard room which was both smelly and dank. I went to question the room and the Assist. Manager ( I think ) came up to the room and basically said I had the correct room. They did not have any room with sofa's !!. and left. My wife and I have stayed in many Novotel Superior rooms and know the standard to expect. I then had to go again back to reception and take my on-line book confirmation to show them what I was expecting. After quite a time and a great deal of mutterings from the Assist Manager, I was finally given a Superior room with a Sofa !! The reception clerk was by then trying to do all he could to help the situation and continued to assist in the changing of rooms etc. The next problem arose when we went to dinner, having previously booked a table for two. We went into the dinning room and the waiter asked our name and when I said "Edwards" he immediately said we were not eating in the restaurant and vaguely directed us to go down the corridor to a large room at the bottom. I looked in at this room and saw that it was laid out for some sort of reception/ dinner. We then returned to the restaurant and again told the waiter that we had booked a table for two in the restaurant. Only when he asked for our room number that the problem was exposed. Unfortunately for us there was a large coach party staying at the hotel run by " Edwards Travel from Wales " As soon as the staff heard the name Edwards they just automatically assumed that we were part of that party and didn't really want to know. Having finally resolved the problem the meal was very good and the table waiters were attentive and amusing.

TripAdvisor review
Couples - 16/06/2017
« Moldy bread »

We always stay at Novotel when we travel in Europe. That's because the hotels are friendly to dogs and the standard usually is a bit higher than average. But Novotel Metz is not one of the best Novotels. The air condition in the room was weak and at the breakfast we discovered that the bread was very moldy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lars, Thank you for taking the time to tell us about your experience at the Novotel Metz Hauconcourt. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Sincerely,

AccorHotels certified review
Richard T. A. Friends - 03/06/2017
« I stayed and came to use the pool - pool not open / door lock card system not good. paid by hotwire and you »

I paid for room reservation through Hotwire, and was still charged for the room there. I came to the hotel expecting to use the pool to find it was closed. (till June 18th???) The card door lock was very intermittent, and the light fixture bulb between the beds the bulb was dangling (broken) Only one outlet above the desk in the room, barely able for my co-traveler to us his CPAP machine to sleep. Sign for Restaurant big from highway...hard to see Hotel sign

AccorHotels certified review
Very G. H. B. G. E. F. Couples - 24/05/2017
« Very good »

Ex hotel good food easily f. no problems

TripAdvisor review
GWSmith Couples - 19/05/2017
« Good Stay »

Hotel clean and staff friendly, polite, welcoming. Service in restaurant and food good both for evening dining and breakfast. Liked the idea of the scooters for guest to use on the ground floor corridor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your experience. We hope to welcome you back to our hotel very soon! Wish you an excellent day

AccorHotels certified review
Anonymous Solo - 05/05/2017

Very helpful and pleasant staff, but I found the bed quite uncomfortable. It was great to have a room overlooking the garden and fairly close to reception and exit to car park.

AccorHotels certified review
Anonymous Families - 24/04/2017

Room was very old, specially bathroom was really outdated, does not meet thestandards we are used from novotel

AccorHotels certified review
Anonymous Families - 19/04/2017

We only stayed one night and despite not having time to register online (lack of time), the registration went really quick and we felt welcomed. The room was already prepared for our 2 kids (with a bed for the baby) which was really comfortable to put them in bed straight away (we arrived late for them)

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