Hotel - Novotel Metz Amnéville
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Novotel Metz Amnéville Hotel

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3.5/5 704 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 06:00-00:00
    • Opening hours : Week-end 06:00-00:00
  • Snack & beverage machine

Business services

  • 8 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the comfort that suits you, as a couple, with the family or for a business trip, the Novotel Metz Hauconcourt hotel has two comfort levels:

  • 132 rooms
  • 130 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 52 family rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Crib on request
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating Based on 2,900 reviews

Our guest reviews for Novotel Metz Amnéville

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 704 reviews
AccorHotels certified review
Mario M. Families - 16/04/2018
« Good »

Good

AccorHotels certified review
Andy J. Solo - 15/04/2018
« A very nice stay »

Good comfortable room with decent pillows. Restaurant food was tasty and fairly priced. Breakfast might be improved perhaps with more variety. See you again soon

AccorHotels certified review
Anonymous Families - 12/04/2018
« Very bad start but nice effort from the staff to improve the experience »

When we arrived at the hotel at 8:45 pm with young children after being stuck in traffic, no one was available at the reception. I asked the bartender and he explained that there was an issue in one room and that the person in the reception will be back asap. So since it was late, I asked for food for the kids and the responsible at the restaurant looked very annoyed and shouted that we will have to wait minimum 40 minutes which is unacceptable for young children so late. Finally, while we were still waiting at the reception (we waited about 15 minutes), the bartender managed to get some food for the kids and the situation got better. The responsible person at the restaurant calm down after some time and we finally manage to have some food for my husband and I.

AccorHotels certified review
Anonymous Families - 03/04/2018

Other than some group of neighbors leaving their doors open, squatting the common area and speaking very loud from 7 am. Nothing to declare The reception tried to take a deposit from my credit card to secure my consuming during my stay, didn't work so I had to pay everything after each visit a bar and restaurant and no room service for us then. We were in Mercure in Strasbourg for 3 days after our stay, same card just for authentication and no problem, they didn't try to charge my card.

AccorHotels certified review
Milton M. Families - 01/04/2018

There is no way this can be categorised as a four star hotel. It is old and badly in need of refurbishment. The bathrooms are tiny and nobody uses shower curtains anymore. Not to mention the carpet in the room was disgusting.

AccorHotels certified review
Sgard Families - 01/04/2018
« Not in the Novotel standards »

the worst experience with Novotel - it is a joke , this hotel should be removed from Novotel list: - outdated furnitures , in the bathroom especially plastic kind of , yeallow color given the time - stinky and stained carpets . I have collected pictures from my “room” I will send to Accor quality/customer service.

AccorHotels certified review
Michael R. Couples - 14/03/2018
« Exceptable »

Restaurant bar pleasant. Breakfast good scrambled egg excellent. Staff helpful and pleasant. State of room very bad carpet room 120 so dirty and 118 not nice. I know that you are going through renovation soon. Suggest first stage fix all carpets and bath rooms. Bed good cushion linen good. L

AccorHotels certified review
Dr R. F. Couples - 06/03/2018
« Very good, professional staff »

We wish to especially mention Stefanie at Reception who was extremely helpful in assisting us with directions to Novotel Metz. She went out of her way to help us and showed a rare helpfulness and professionalism during our stay. Stefanie is an asset to Novotel Metz. Yours faithfully, Dr and Mrs Richard F.

AccorHotels certified review
Freek Families - 05/03/2018
« Good but too hot in our toom 511 »

The temperature regulation in our room 511 was not functioning, iT was too hot. The breakfast was great !!!!

AccorHotels certified review
Anonymous Families - 04/03/2018
« Excellent value fir money, »

Excellent value for money. Enough room for 2 adults and 2 kids. And good location, close to highway

AccorHotels certified review
Ldj Families - 04/03/2018
« Great stop-over »

Personnel very kind and helpful. The building is dated. The rooms are ok. The sleep-benches are up for renewal. Bathrooms are good enough.

AccorHotels certified review
D. Families - 24/02/2018
« convenient, good sleep and breakfast but rooms and hotel amenities a bit decrepit ... »

late arrival on the way back home to Belgium after a day of traffic jams in Germany, coming from Austria.

AccorHotels certified review
Karen Families - 20/02/2018
« Very tired and extremely dated hotel. »

The staff are not welcoming, almost appear bored by having to serve a guest. The hotel is in serious need of updating and decoration, the carpets are horrendous and there is a general smell of dampness. The overall cost is totally out of line with the standard of the hotel and the facilities and therefore not value for money at all. There was no recognition of our silver membership.

AccorHotels certified review
Suzanne H. Couples - 18/02/2018
« Difficult to find Hotel, but once there a very comfortable experience »

We arrived late and were taken by the night porter to our reserved room. Unfortunately when entering the room we noticed a very very strong smell of stale cigarette smoke everywhere and asked to change the room. To his credit, the very charming, young night porter Jean allocated us a different room, which was very comfortable and quiet, for which we were most grateful. It might be worth considering for your personnel to check that nobody smokes in the rooms at all. We were so lucky to have the very nice young man Jean looking after us in such a prompt,charming way. We understand it was his first evening at the Hotel in Metz Hauconcourt!!! Please extend our thanks to him.

AccorHotels certified review
Lucie P. Families - 16/02/2018
« Very good value. »

We were very happy with the deal we made - staff was pleasant. The only thing was that the room smelled after smoking cigarettes although it was a non smoking room. The odour was very strong.

TripAdvisor review
Couples - 12/02/2018
« In need of refurbishment »

On arrival the receptionist was obviously at the end of a long hard day; the whole building was tired and scruffy, the carpets stained and the room lock temperamental. the food was OK and breakfast good.

AccorHotels certified review
Emma Families - 11/02/2018
« Really nice and comfortable »

Was easy to check in and out. Breakfast is lovely.

AccorHotels certified review
Dina Couples - 06/02/2018

Hello The space in the single bed room was fine, the smell was horrible i had to open the windows and leave if for a full day, the carpet was disgusting it has stains on it and it was really dirty, same as the walls , the whole room in general looked old and dirty. It def didnt look like a 4 * hotel .

AccorHotels certified review
Hw Couples - 31/01/2018
« Great position, shame about the service »

Check-in was fine and polite. Service in the restaurant and bar was slow and unfriendly. Carpets in bedroom and corridor need cleaning or replacing. Bathroom below standard for a Novotel in this price range

AccorHotels certified review
Sue Families - 13/01/2018
« Noisy stop over »

Comfortable room and good food via room service but stay was marred by the behaviour if serversl groups staying at the hotel. We were woken at 2am by a big group of people jumping on the ceiling above us (several times),singing, talking loudly and playing music. Reception sorted this out but at 7am there was a group Running down the corridor and then outside into the swimming pool - they must have run past reception?! Then at 7.30 3 skiers in their early 20s ran down the corridor riding a baggage trolley and shouting- again they must have come past reception to get the trolley and the receptionist must have heard the noise coming from the corridor as it’s so near the desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Aurélie BERNARD Chef de réception

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