Hotel - Novotel Marseille East
Novotel Hotel Novotel Hotel

Novotel Marseille East Hotel

3.5/5 505 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports
    • Boat excursions (Paying)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Snorkelling/Scuba diving center (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycles rental
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30 - 22:30
    • Opening hours : Week-end 07:00 - 22:30

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs.This hotel is perfectly designed for families of up to 4 people, offering rooms with a queen-size double bed and 1 sofa bed for 1 or 2 children, bathroom with shower/bathtub, separate WC, large wardrobe and free WIFI.

  • 77 rooms
  • 70 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 77 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Free in-room mineral water
    • TV with on-screen billing info
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Computer
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 1,523 reviews

Our guest reviews for Novotel Marseille East

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 505 reviews
John R. Families - 30/08/2018 AccorHotels certified review
« A good stay. »

A family of four of us, two adults and two teens stayed in a family room for three nights. Overall a good stay. The hotel is well situated for train travel in to Marseille – other than returning Sunday evening! An adequate number of things to do around the hotel, with the pool, tennis, table tennis, boules and the bar (which is a little overpriced). The room was reasonable, a little tiered but clean although the replacement of cups and towels over the three days was variable. We did not eat in the restaurant in the evening but used it for breakfast which was very good – range of fruit, breads, jams, tea/coffee, cooked sausage, bacon, fresh fried eggs but avoid the scrambled eggs. Staff very helpful and friendly. Good value for money

Our hotel has responded to the review
Our hotel has responded to the review

Dear John R., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Gennaro Hosting-manager

Anonymous Families - 20/08/2018 AccorHotels certified review
« Dirty, smelly and sticky »

Cleanliness conditions far from expected level, especially common areas: hallways and staircases dirty beyond acceptable, with sticky handrails.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xavier T., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Gennaro Hosting manager

Couples - 29/07/2018 TripAdvisor review
« Very nice stay in Marseille »

Very nice hotel Personnel very kind accessible room for handiccapped very well equipped Only problem is the entrance very sharp for a wheelchair person alone but in general good ratio quality price . I will be back

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. I note anyway your comment on the entry of the room in hand for a single parsonne

Anonymous Families - 27/07/2018 AccorHotels certified review
« great family time »

Everyone was friendly and the surroundings were very pleasant. We live in Marseille, but took a mini family vacation to be able to swim, and everyone had a great time!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda G., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Gennaro Hosting manager

Evan1453 Families - 09/07/2018 AccorHotels certified review
« ALL FINE »

ALLFINE AS EXPECTED

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evanghelos T., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, William Gennaro Hosting manager

C. D. J. S. L. L. 3. Couples - 25/06/2018 AccorHotels certified review
« top »

super acceuil personnel top stessy kheira Marjorie superrrrrrrrrrrrrrrrrr

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur C., Je vous remercie d’avoir pris le temps de partager votre ressenti à propos de mon établissement. Je suis ravi que vous ayez apprécié votre séjour. Si vous souhaitez, vous pouvez nous récompenser en partageant votre avis avec la communauté sur Tripadvisor https://www.tripadvisor.fr/Hotel_Review-g187253-d197109-Reviews-Novotel_Marseille_Est-Marseille_Bouches_du_Rhone_Provence_Alpes_Cote_d_Azur.html J’espère vous accueillir à nouveau lors de votre prochaine visite à Marseille. Veuillez agréer, Monsieur C., mes sentiments les meilleurs. William Gennaro Responsable hébergement

F. Friends - 19/06/2018 AccorHotels certified review
« Superbe »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Madame F., Je vous remercie d’avoir pris le temps de partager votre ressenti à propos de mon établissement. Je suis ravi que vous ayez apprécié votre séjour et j’espère vous accueillir à nouveau lors de votre prochaine visite à Marseille. Veuillez agréer, Madame F. William Gennaro Responsable hébergement

Evert-jan Business - 14/06/2018 AccorHotels certified review
« Hotel is very outdated and smelly »

Staff was ok, cleaning was done, hotel is very outdated, bad tub/shower was broken.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Evertjan N., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After checking, actually the bathtub has a micro crack, we apologize, this technical problem had not been raised by our cleaning team. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Gennaro Hosting Manager

Vladimir Business - 02/05/2018 AccorHotels certified review
« Hotel is worn out and desperately needs refurbishment. »

As written above. The hotel is filthy. This is not a four star hotel. I have the impresion that the hotel has no kitchen. Our supper was half cold - warmed up in the micro wave owen but not enough. It is a pitty because the position is excellent and the staff is Ok.

Olivier F. Business - 01/03/2018 AccorHotels certified review
« VP Qualité & HSE »

A lot of noise from 10:00 pm to 1:00 am (people who are loud and shout at the reception, doors slamming for an hour). Unacceptable for a Novotel. The local management did not care about that. There was no pilot in the plane

Our hotel has responded to the review
Our hotel has responded to the review

Dear Olivier F., Thank you for taking the time to tell us about your experience at the Novotel Marseille Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, William Gennaro, Accommodation Manager

Czarina B. Families - 28/06/2017 AccorHotels certified review
« Clean hotel »

The rooms were clean and cozy. Just need improvement with their breakfast choices. Overall a good place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam Czarina B., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GENNARO William Front Office Manager

Niko F. Families - 28/06/2017 AccorHotels certified review
« Better than previous hotel I stayed »

Just a short stay, one night. Not much time to really form an opinion. Some things in the room could definitely improve (fridge not working, water heater not working either).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikolaos F., We very much appreciate your comments regarding your stay at the Novotel Marseille Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Since you came, we change all our fridge so every mini bar works right now. We are sorry for the inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, GENNARO William Front Office Manager

Dave Families - 09/06/2017 AccorHotels certified review
« Very pleasant stay. »

Staff were friendly and helpful.room was clean and tidy.Pool was nice.Food was lovely but one bad meal which was the steak, and was a bit too expensive to eat and drink. But on the whole would recommend this hotel.

Jérémy C. Families - 06/06/2017 AccorHotels certified review
« Lovely hotel but room not to a 4 stars standard »

When arriving in the room, the bathroom sink was blocked and there was no toilet paper. The two main things you need when arriving at the hotel after a long trip really... The room itself was old but clean. However, the door separating the entry hall and the sleeping room was broken. The hotel staff was very nice and issues (aside from the door) were quickly fixed but no compensation were offered. So overall, bad experience for a 4 stars hotel.

Alina Families - 16/05/2017 AccorHotels certified review
« Not good value for the money. »

The hotel looks old. Not very clean. The bathtub was leaking. The stuff lady who checked us in was very helpful. I think is expensive for what we have experienced.

Anonymous Families - 25/04/2017 AccorHotels certified review

Excellent ! Especially the front desk service. Very well done.

Anonymous Business - 10/02/2017 AccorHotels certified review

Overall OK ; however, the breakfast is expensive (18 euros). Based on what is available and proposed I would rate it at 15 euros. Especially the coffee machine was broken down on that day.

Anonymous Business - 28/10/2016 AccorHotels certified review

Hostellerie confortable Restauration en chamber très correcte

Anonymous Business - 07/10/2016 AccorHotels certified review

Personnel au top.

Anonymous Couples - 28/08/2016 AccorHotels certified review

Dirty room, needing serious refurbishing Stains on carpet Disgusting shower curtain full of soap marks, limescale and God only knows what else Pubic hair left in bath tub Really expensive room and worth half of the price

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