Novotel Rouen Sud Hotel 4 stars

TripAdvisor rating 3.5/5 786 reviews
Novotel Rouen Sud
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Hotel extras

  • 10 minutes' walk from the Zénith arena and theexhibition center

  • Peaceful setting at the edge of a forest

  • Indoor and outdoor play areas for children

  • 5,866 sq. ft. (545 m²) of modular meeting space with natural light

  • Free enclosed outdoor car park

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Outdoor playground for children
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Dry cleaning / IroningPaying
Leisure and activities
  • Outdoor unheated pool
  • Outdoor playground for children
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Rouen Sud

Angle Avenue de l'Université
Rue de la Mare Sansoure
76800
saint etienne du rouvray
france

Tel: +33232917676

Fax: (+33)2/32917686

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   F1 Zénith - Parc Expo

  • METRO M :   TECHNOPOLE TECHNOPOLE

  • TEOR :  

  • By plane

    PARIS ORLY At 140km / 87 miles

  • By plane

    PARIS ROISSY CDG At 140km / 87.5 miles

  • By plane

    ROUEN BOOS At 20km / 12.5 miles

  • By train

    ROUEN RIVE DROITE At 7km / 4.38 miles

GPS :49.389931, 1.059331

Our accommodations

Spacious, contemporary and fully modulable, the Novotel room is true living space which can be adapted to suit all requirements. Choose comfort, whether for business travel or family vacations. The Novotel Rouen Sud hotel offers rooms measuring 269 sq. ft. (25 m²), with Internet connection and free WIFI, free tea and coffee-making facilities, flat-screen television and minibar.

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 210

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Novotel Rouen Sud

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

4,963 reviews

tripadvisor

TripAdvisor Rating 3.5/5

786 reviews

Not a great experience

Customer review rating 4.0/5

Neal S. Couples - 17/09/2019 AccorHotels review

I was surprised to find that the shower wouldn't even stay in the shower holder in the top level (the ceiling was in the way). Was told initially that there was no room the the restaurant until 9:30pm, but when enquiries in the restaurant we got in (excellent service in the restaurant). Can't understand why I could add charges to my room, I felt like a second class citizen.

Rooms ok but food and menu very poor. Would not use this hotel again

Customer review rating 4.0/5

H. Couples - 15/09/2019 AccorHotels review

See above. Would not use again

Good location for my requirements

Customer review rating 4.0/5

Mumbo Solo - 14/09/2019 AccorHotels review

Stayed at Novotel many times years ago. This was the first time for about 6 years. The room was sufficient for my needs but seemed less impressive than those of times gone by. Surprised to see the mini bar no longer in use. Hotel looked tired from outside but once indoors everything was clean and tidy Used the restaurant in the evening and enjoyed the meal. Breakfast was expensive for what it was but not unusually so. Sometimes it’s more convenient to use the service when travelling. Travelled with a dog and there was a nice woodland walk close at hand

Good

Customer review rating 4.0/5

Barbara Business - 14/09/2019 AccorHotels review

Good as always. The experience always change depending on your room.

Spoilt by filthy bedroom carpet

Customer review rating 4.0/5

Carola C. Solo - 13/09/2019 AccorHotels review

The bedroom carpet was disgusting. Has Novotel not heard of carpet cleaning

really great family stay

Customer review rating 4.0/5

S D. L. R. Families - 09/09/2019 AccorHotels review

great service, clean and pleasan.

Dear Sarah D., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kareen-Housekeeping manager Novotel Rouen Sud

We have stayed with you many times over the years, but think the hotel is now in need of an update

Customer review rating 4.0/5

Rosie Business - 09/09/2019 AccorHotels review

It was satisfactory as we were there on business and it is handy for the exhibition hall.

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kareen-Housekeeping manager Novotel Rouen Sud

HANDY HOTEL FOR EXHIBITION CENTRE

TripAdvisor rating 3.5/5

Rosie M Business - 09/09/2019 TripAdvisor review

We have stayed here for many years and it is always OK, but now needs a bit of updating. The bathrooms are very basic and the beds fairly small and pillows are hard. However it is handy for the exhibition centre and has free parking.

Nice quiet place to rest

Customer review rating 4.0/5

Brice Families - 04/09/2019 AccorHotels review

A nice & quiet place to rest as we were visiting the surrounding cities and beaches

Dear Brice R., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kareen-Housekeeping Manager Novotel Rouen sud

Terrible

Customer review rating 4.0/5

Sergey Families - 04/09/2019 AccorHotels review

Dirty room and very dirty toilet. Noisy, could hear everyone around and especially from the street. People smoking by the window.

An efficient stop en-route

Customer review rating 4.0/5

Geoff Couples - 02/09/2019 AccorHotels review

An efficient stop en-route

Mrs

Customer review rating 4.0/5

Anonymous Families - 02/09/2019 AccorHotels review

The hotel is very clean, lovely reception area, garden and pool. The receptionist was very helpful and went out of her way to help us with travel arrangements into the centre of Rouen. We paid for an inter connecting room as we were told that there were no family rooms available however the room clearly had a double sofa bed which could have accommodated our 2 children and saved us money overall. I think there could have been a dog in the room previously as there was a smell in the room.

Mr.

Customer review rating 4.0/5

Christopher Families - 28/08/2019 AccorHotels review

Very positive

Dissapointed with Restaurant unfortunately

Customer review rating 4.0/5

Tom Y. Families - 27/08/2019 AccorHotels review

The welcome and our bedrooms were excellent, but the stay was overshadowed by a poor dining (evening BBQ and breakfast experience).

MRS

Customer review rating 4.0/5

Marion L. Families - 26/08/2019 AccorHotels review

A welcome overnight rest on our way back to the UK from SW France. Stayed several times before and will stay again. Lovely friendly lady on reception checked us in when we arrived very late just before midnight.

Very convenient and friendly

TripAdvisor rating 3.5/5

385travel Family - 25/08/2019 TripAdvisor review

We were passing through for one night Positive - ease of access from the motorway but in a lovely location by woods. The staff are super helpful. Our children and dog were welcome. Downsides- sofabed not really comfortable and the breakfast was a bit limited but good enough the size of the restaurant.

Ideal overnight stay

Customer review rating 4.0/5

Howard G. Families - 23/08/2019 AccorHotels review

Our stay was more or less as we had hoped. Interconnecting rooms as requested, good value with the family offer. Hotel was in a peaceful location and well presented. Only disappointment was that the pool didn't open until 10:30 which prevented us from taking a final holiday swim before heading for our ferry back to the UK.

Hotel stay let down by a room with dirty, badly stained carpet with the bbq evening meal barely edible.

Customer review rating 4.0/5

John W. Solo - 23/08/2019 AccorHotels review

A superior room had been booked: no room should have a dirty and badly stained carpet. With the curtain track and runners unserviceable the curtains could only be closed by standing on a chair. The evening barbecue (all that was on offer) was a disgrace - the poached salmon totally over cooked, haricot vert swimming in tepid water and chips that were tired and tasteless. Not a pleasant experience!

Dear Guest, Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Camille - Novotel Rouen Sud

Mixed: positive attitude from staff, but hotel in desperate need for refurbishment!

Customer review rating 4.0/5

D. Families - 21/08/2019 AccorHotels review

The staff is friendly and happy to help. The hotel design has remained in the 1970s and not moved from there. Furniture, design and deco is really old. Most customers knowing the newer Novotel’s in London/Belgium would be surprised to see such a difference.

Dear Olivier D., Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. About the check-in, the receptionist you get was in training and maybe a little bit under pressure because of the people's flow on that special day. Be reassured about the "chlorine" it wasn't chlorine, it was a system to conglomerate micro-particles in the pool it is not dangerous. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Albane - Novotel Rouen Sud

Not the usual standard!

TripAdvisor rating 3.5/5

Roshan A Family - 21/08/2019 TripAdvisor review

This is the first time I have felt let down by a Novotel! The room felt dated and in no way of the same standard as the other Novotel branch we stayed on our way down through France we we stayed at in Le Mans. The light in the toilet was broken and when this was reported we were advised that it was too late to fix. So it was left unresolved and to tell you the truth I felt disappointed with the reception staff. I was also accused for not paying for a meal I hadn’t even ordered! Not the best way to end what was a lovely two week break with a family of 7!

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