Hotel - Novotel Rouen Sud
Novotel Hotel Novotel Hotel

Novotel Rouen Sud Hotel

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3.5/5 663 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Tennis
    • Hard tennis court
    • Outdoor tennis court
  • Other sports activities
    • Bike rack facilities
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-12:00 - 19:00-24:00
    • Opening hours : Week-end 07:00-12:00 - 19:00-24:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary and fully modulable, the Novotel room is true living space which can be adapted to suit all requirements. Choose comfort, whether for business travel or family vacations.The Novotel Rouen Sud hotel offers rooms measuring 269 sq. ft. (25 m²), with Internet connection and free WIFI, free tea and coffee-making facilities, flat-screen television and minibar.

  • 134 rooms
  • 130 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 6 connecting rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • RJ 11 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,478 reviews

Our guest reviews for Novotel Rouen Sud

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 663 reviews
AccorHotels certified review
Richard P. Families - 10/04/2018
« Well located family hotel »

Friendly welcome from English speaking receptionist. Promptly checked in to a family room. Not the largest room but comfortable for one night. Had booked meal in hotel restaurant. Good selection of dishes from the standard and specials menu. Waiting staff all spoke English and were very attentive. The food was good French cuisine. The bar drinks are expensive. Overall a comfortable and enjoyable stay.

AccorHotels certified review
T A. Families - 10/04/2018
« Ok »

We were treated well . Enjoyed the food and the service. Room very run down.

AccorHotels certified review
Tom M. G. Couples - 08/04/2018
« Relaxing and productive it broke up a very long road trip »

Rewarding and relaxing

AccorHotels certified review
Paul S. F. Couples - 08/04/2018

Very nice room, plus excellent service in restaurant and very polite reception staff

AccorHotels certified review
Peter Couples - 26/03/2018
« Very good »

Better than expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter , We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine - Novotel Rouen Sud

AccorHotels certified review
Anonymous Business - 24/03/2018
« Just very good »

Good stay, good Food, good care and no Problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine - Novotel Rouen Sud

AccorHotels certified review
Johan Business - 20/03/2018
« Covenient, clean and tidy, fiendly staff and good facilities »

More than adequante for my purpose (business) / short stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Johan V., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine- Novotel Rouen Sud

AccorHotels certified review
Stephen T. Friends - 19/03/2018
« Excellent night's stay, just lacking a bit for staff. »

We stay at the Novotel in Rouen for the second time. As before the welcome we received was warm and friendly. The rooms were of a good size and quality. The evening meal we had in the restaurant was lovely and breakfast was equally good. The only slight issue was the lack of staff (felt a bit sorry for those who were there as they were having to do a lot of work). However this didn't affect our stay. Will definitely stay again if in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen T., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine- Novotel Rouen Sud

AccorHotels certified review
Ruth Business - 15/03/2018
« All very good just disappointed by musty damp smell in the room. »

Breakfast was good and loved the cook your own bar. Staff were friendly and efficient. Nice car park. I felt welcome.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth S., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine- Novotel Rouen Sud

AccorHotels certified review
David C. Couples - 09/03/2018
« Food, staff, ambience, bedroom, price - all excellent »

We had finished a long journey by car and had another long drive the following day and we felt rested and ready thanks to our one night experience at Novotel Rouen Sud. We liked the layout of the public areas. the quality of the food, the friendliness and efficiency of the staff and the location and comfort of the bedroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear david c., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sandrine- Novotel Rouen Sud

AccorHotels certified review
Bert Business - 02/03/2018
« Business trip Grand Quevilly »

Goed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, David- Novotel Rouen Sud

AccorHotels certified review
Bdemir Business - 01/03/2018
« Nice location, optimum room comfort, non-professional staff »

I am writing because of an unpleasent situation that I have faced while stayin in Novotel Rouen Süd. I have known Accor Hotels for a long time and had good times while staying. Indeed in my stay at IBIS Style Aachen for about 3 months, in Novotel Aachen for 1 week, and in another IBIS Style/ Budget hotels, I had no problems. In my last stay, in Feb. 21th, 2018, I had problems in communication with the hotel staff. The first one is that the hotel personnel do not have sufficient proficiency in English. The second and the important one is lack of communication skills of one of your employee. The story is as following. After a long drive and working day, I had had a beer in the hotel bar, and been working for the next day. Then I had seen coffee machines in lobby and, as I would continue on working, walked through to them and was trying to understand if I am allowed to have a cup of cofee or not. A cup of coffee would definitely saved my night for working. While I was thinking like that, all of a sudden, the waitress, working in bar, got closer to me and started shaking her finger at me. What was that? Then she told me with an anger that I was not allowed to use the machines etc. Not allowing to use the machines would have been OK but shaking your finger to a stranger was totally inacceptable. Before being a guest in hotel, I am stranger. I had nothing to do with her. Even it is not appropriate in the street to someone, what kind of perplexed self-confidence encourages a person to do that. This is TOTALLY inacceptable. Even in this case, keeping all my anger within me, I tried to explain how rude she was, but she did not understand any of my words (This refers to my first problem). Luckily, the woman, working in reception, explained the situation to her in French. Another "strange" behaviour came out and she turned her back and walked away. She was totally careless. What was that! It was UNBELIEVABLE and UNACCEPTABLE. I have stayed in different parts of the world (USA, Germany, China, Spain, Sweeden, Switzerland, Austria, Turkey, Italy, Ukraina, Canada etc.) either for business or vacation purposes. Some of my stays were at 6* luxury hotels, some of them were at the budget hotels, even without a star, and some were just guest houses. In some of my stays, frontdesk might have had limited English skills but they were all the time friendly and tried to understand the needs of a guest, and handle the difficult situation with a good attitude. Good attitude is the key property which work with strangers in face contact. What I have experienced was a small event but as a guest completely disturbing. Before my stay, I I had a "Prestigious" image of Novotel in my mind, but after this situation, it is completely down. In the future, as I do not want to face with such an "AWKWARD" situation again, of course, I will not prefer NOVOTEL.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr D. wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Novotel Rouen Sud die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir bitten vielmals um Ihre Entschuldigung. Wir haben zur Kenntnins genommen und akzeptieren Ihr Unvertändnis. Es entspricht gar nicht unserer Ideologie, unseren Gästen derart auf die Füsse zu treten und wir bitten aufrichtig um Ihre Entschuldigung. Unsere Mit-Gastgeberin ist sehr ein sehr respektvoller Mensch und versucht alles mit einem Lächeln zu lösen. Sie hat diese Situation nicht als unrichtig verstanden und wollte mit dem Zeigefinger lediglich in freundlichem Ton darauf hinweisen, dass die im Foyer aufgebauten Kaffeemaschinen ausschliesschlich für unsere Seminarteilnehmer und nicht für individuelle Gäste gedacht sind. Wir servieren gerne jederzeit Kaffee an der Bar. Wir können nicht oft genug betonen, dass uns diese Situation sehr unangenehm ist und in Zukunft werden wir alles daran legen, etwas deratiges nicht mehr passieren zu lassen. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen David- Novotel Rouen Sud

AccorHotels certified review
Denis G. Families - 15/02/2018

The coffee and tea fesilities in the room were very poor. Personally I do not like baths in the bath room. Most people have showers these days. I am sure as a housekeeper point of view it would be easier to clean a shower than a bath.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Denis G., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.For a next trip, you can book a completely renoved room "executive" with italian shower and more space. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kareen-Housekeeping manager.

AccorHotels certified review
Sam Couples - 11/02/2018

Nice restaurant and great that we could take our dog in the room. Tired bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha J., Thank you for taking the time to tell us about your experience at the Novotel Rouen Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kareen-Housekeeping manager.

AccorHotels certified review
Ian B. Families - 05/02/2018
« Comfortable good value stay. »

We needed an over night stop on our way to UK. This provided all the comfort and value for money stay we wanted. Staff were very friendly and efficient. The room was a gòod size as we had our dog with us and they allowed him to stay with us at our table in the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian B., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kareen-Housekeeping manager.

AccorHotels certified review
Alain Business - 02/02/2018
« convenient »

easy access, clean room, good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear alain r., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kareen-Housekeeping manager.

AccorHotels certified review
Anonymous Business - 31/01/2018
« Nice hotel with excellent breakfast »

Nice stay in general. The room was however old and there were some problems with the sewer system in the bathroom. Water came up in the tub when washing my hands in the sink. Very nice breakfast area and excellent breakfast. Only thing I missed was some vegetables. Good and very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNA S., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kareen-Housekeeping manager.

AccorHotels certified review
Anonymous Business - 23/01/2018
« Satisfactory »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theo K., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David- Novotel Rouen Sud

TripAdvisor review
Rosie-Brockham Business - 21/01/2018
« Handy hotel for exhibition centre in Rouen »

OK hotel, nice in summer with the swimming pool, (although freezing cold as not heated.). We stayed in January for a fair in the exhibition centre, which is very handy, only minutes away. The hotel is a little tired, but OK. We were on the 2nd floor, very quiet but room too hot and couldn't turn down the heating. Very comfortable bed. No BBC channels on TV.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rosie, We would like to thank you for your comment, We are glad to know you had a nice stay with us. As you said, we are located near the highway and the city center but in a quiet neighborhood. Please note that we have BBC channels and that our staff at the reception is available 24/24 hours should you need anything, We would be happy to welcome you soon, Best Regards, C.Pomarède - Novotel Rouen Sud Manager

AccorHotels certified review
Rosie Business - 20/01/2018
« Hotel handy for exhibition centre in Rouen »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Novotel Rouen Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, David- Novotel Rouen Sud

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