Hotel - Novotel Pau Pyrenees
Novotel Hotel Novotel Hotel

Novotel Pau Pyrenees Hotel

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4.0/5 433 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Golf practice facilities  (Nearby)
  • Indoor tennis court  (Nearby)
  • Other sports activities
    • Bike rack facilities
    • Boules/petanque
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Quad bikes (Nearby)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Choose comfort to suit you from our 2 room types. All rooms span 258 sq. ft. (24 m²) and have facilities to help you relax and rest.

  • 87 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 30 family rooms
  • 2 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Computer
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,620 reviews

Our guest reviews for Novotel Pau Pyrenees

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 433 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
David H. Business - 20/01/2018
« Pleasant stay , proffesional staff , Ongoing internet issue »

Its been a while since I stayed here , last vistit I was able to purchase premium wifi for 10 euros per 24 hours , albeit expensive at least I could work in the evening , The internet speed is now very slow at times and frustrating. Resolving this issue should be the number 1 priority of the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Wifi is for sure one of our priority for 2018 , indeed the 6th of february , we will provide you a better access by the internet fiber. We command it 5 monts ago and in a couple days , things should be better !! We hope to welcome you back to our hotel very soon! Sincerely, Sabine DUHOO General Manager

AccorHotels certified review
Peter M. Couples - 28/12/2017
« Friendly and clean Hotels but very small beds »

The hotel was very clean and friendly but located in an unattractive industrial area so ideal for business but not for a holiday. I would not stay here again as the beds were very small and neither of us had a good nights sleep. The food also was very poor. Rather than being typical French is was pretentious neauvelle cuisine with small portions and we left the restaurant feeling hungry and the bedroom feeling tired. We were glad to leave for a good night's sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER MOORE, Thank you for taking the time to tell us about your experience at the Novotel Pau Pyrénées. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures if possible to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Anonymous Couples - 22/11/2017

Had two reservations, at two different prices, only got 1 welcome drink. Staff very helpfull when payment with points did not take effect. Lots of noise the first evening due to wine tasting event with live music. Good event, good idea to invite others to the hotel for the evening - but needs to be aligned with guests needs - spoiled our meal experience with noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear INGE S., Thank you for taking the time to tell us about your experience at the Novotel Pau Pyrenees. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Lise Business - 20/11/2017
« Excellent for Group Reservation »

I was the organizer for a large event at the Novotel and I cannot express my appreciation for the staff enough! Not only were their services fantastic, I was also tremendously grateful that they were able to accommodate this same group, and worked with me every step of the way to ensure everyone was taken care of--even when I had last-minute cancellations. I am deeply appreciative of their care and I will recommend Novotel to anyone staying in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs hirooka, We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Gerry R. Business - 09/11/2017
« Novotel Lescar »

I have stayed there many times, its a very well run hotel with great staff who are very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERARD R., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be VERY SOON !! Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Robert G. Couples - 08/11/2017
« Good overall hotel »

Good Novotel hotel. All as expected from this group. Nice evening meal and breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Ir Couples - 23/10/2017
« Perfect overnight stop »

Ideal location for travelling between Spain and the UK. Efficient check-in with English spoken. Location easy to find. Room perfect for needs. Area around the hotel provide a good opportunity for an evening stroll. Stay was on a Friday night and ample parking was available. Would use again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear IAN RANSOM, We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Eugene Couples - 11/10/2017
« Excellent experience »

Excellent checkin process and the lady also convinced me to become a member and get a discount. She also gave an upgrade so really much enjoyed this stay. The rooms were old but well renovated. Good shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear EUGENE S., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Rc16 Couples - 02/10/2017
« Good, comfortable hotel »

Overall the Hotel was fine and the staff very friendly and helpful. The main problem was that the first room we were allocated smelt strongly of cigarette smoke. Although the hotel was full we were found an alternative room. This also smelt of cigarette smoke but much less so and was tolerable. If hotels are to be non smoking this should be enforced as there is no longer the option of booking a non smoking room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Mark R. Solo - 26/09/2017
« Business as usual »

My stay was as reliable as ever. Everything west as smothly as always. In other words another faultless stay at Novotel Pau

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK R., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

TripAdvisor review
Couples - 24/09/2017
« Great stay »

We often use this hotel as it is easily reached from the motorway and has a secure car park, all set in extensive well kept gardens with a good swimming pool.It is clean and well maintained with a very good value reataurant serving tasty foodAll of this plus a great bar ensures we return

Our hotel has responded to the review
Our hotel has responded to the review

dear DisappointedDevon Glad to see that you are disappointed by our hotel :-) thank you for your comment expecting to welcome soon best regards

TripAdvisor review
Couples - 15/09/2017
« Restaurant Disaster »

The hotel rooms are adequate but a bit tired. As it was Sunday we decided to eat in the hotel as the menu of the day seemed reasonable priced and had a fair choice. We arrived at 8.30 and after 30 minutes ordered a bottle of wine, a beer and 2 omelettes. After a further 10 minutes, we were told we could only have the wine by the glass. At 2200 we had not received our omelettes and left the restaurant. On the way out we met the duty manager who apologised profusely and immediately went to the kitchen and brought the omelettes to our room at no charge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David P As I answered you on our site, we are sorry for this bad service, due to a lack of staff this days . things do better right now , that we recover all our team sorry again for this best regards

AccorHotels certified review
Victor Families - 29/08/2017
« very nice stay »

the hotel facilities not only met our expectations, but there were some additional nice details that made the difference

Our hotel has responded to the review
Our hotel has responded to the review

Dear VICTOR A., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you so much again !! Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Alanh Couples - 16/08/2017
« A really enjoyable overnight stay »

Everything about our experience was great - from the late afternoon beer on the terrace, through a lovely dinner outside and a good breakfast the following morning. The staff and the room were good and our room overlooked the gardens which we LOVED.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN H., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Anonymous Business - 30/07/2017
« Small rooms but clean »

Perfect for single travelers on a budget. Ended up switching to another hotel with larger rooms and more amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Di Business - 29/07/2017
« Great stay »

Stayed for a short business trip, greeted by a welcoming and knowledgeable staff. Clean comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear DIANE D., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Robert G. Couples - 19/07/2017
« Another great stay »

Second visit after being impressed the first time. Wasn't disappointed this stay was as good. Room very nice, very clean and comfortable. Bed very comfy. Whole hotel is very modern and has a lovely welcoming atmosphere. Had dinner in hotel, very well presented and good breakfast. Only thing is at 8.45 there was no scrambled eggs left and was told it would take 20 mins. Should keep an eye on cooked food as this was a problem on our last visit. Staff very attentive apart from that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBERT g., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologize for the scrambled egg, we will find a solution. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Gavin S. Couples - 15/07/2017
« Perfect »

Friendly staff , good food and plenty of room- love the garden

Our hotel has responded to the review
Our hotel has responded to the review

Dear GAVIN S., We very much appreciate your comments regarding your stay at the Novotel Pau Pyrenees. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabine DUHOO Directrice

AccorHotels certified review
Douglas Couples - 05/07/2017
« good service, comfortable hotel »

nothing to add - this survey is a bit too long

AccorHotels certified review
Sharon G. Business - 30/06/2017
« Like home from home! »

So easy; I arrived late and stressed after a long drive. I am greeted by name, welcomed back, handed my room key. No stress or messing about. I ordered room service which arrived very quickly after which I went to bed. Absolutely just what I needed. I would always recommend this hotel as the staff are always so good. It is the service we receive from them which keeps us coming back when other hotels might be more convenient.

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