Hotel - Novotel Chartres
Novotel Hotel Novotel Hotel

Novotel Chartres Hotel

4.0/5 623 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • pets allowed 9.5  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Tennis  (Nearby)
    • Clay tennis court
    • Hard tennis court (Nearby)
    • Indoor tennis court
    • Outdoor tennis court
  • Boat excursions

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-24:00
    • Opening hours : Week-end 06:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 112 rooms
  • 112 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 45 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 3,381 reviews

Our guest reviews for Novotel Chartres

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 623 reviews
George Couples - 07/11/2018 AccorHotels certified review
« Mr. »

We stay in this hotel on our trips from the UK to Spain. We find the staff pleasant, the rooms comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE B., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Rcg Business - 01/11/2018 AccorHotels certified review
« Satisfactory, but only just! »

Receiving an email a few days before telling me that the restaurant was shut on Sunday evening for refurb was surprising because there was no mention of this at the time of booking... 2 days before.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Peter Couples - 10/10/2018 AccorHotels certified review
« Excellent hotel on our itinerary and for Chartres »

This was a return visit and once again we found the staff courteous and helpful. The restaurant was excellent with good menu choices. The room was clean, well appointed though it would have been good to reduce the heat in the room. Overall, accommodation and service was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER P., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Anonymous Couples - 09/10/2018 AccorHotels certified review
« A very pleasant stay. »

Although our visit was for only one night, we felt immediately felt at home on arrival The accommodation was good and the staff could not have been more friendly and helpful. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROLAND E., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Anonymous Couples - 08/10/2018 AccorHotels certified review
« En-route to Spain »

With a number of nights travelling to Spain it was important to be able to arrive, relax and eat quickly and easily, before a good night's rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY E., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Rp Couples - 02/10/2018 AccorHotels certified review
« OK but nothing special »

Room good except for shower head broken so water just poring out like a tap

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Nigel C Couples - 02/10/2018 TripAdvisor review
« Another Great Stay »

Good food, good service, a good night's sleep. What more can one ask for at a reasonable price. The location is easy to access. Returning to the food element, I stay at numerous Novotels and although the menu is similar. Chartres produces a very good product both for lunch/diner/breakfast. The waiting staff are well trained and polite.

Our hotel has responded to the review
Our hotel has responded to the review

Un grand merci pour votre commentaire élogieux! Nous espérons tous vous recevoir à nouveau au NOVOTEL CHARTRES. Bien cordialement Laurence BEUF

Nick D. Couples - 01/10/2018 AccorHotels certified review
« Standard business hotel, better food than some »

A little annoyed to be given a room on an upper floor when ground floor was requested due to mobility issues, otherwise all fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

John R. Couples - 01/10/2018 AccorHotels certified review
« Accomodation good, but restaurant awful. »

As already advised my wife and I regularly stay with you on our way to/from our house in The Lot. Reception staff always very pleasant and room clean and well appointed. The restaurant is awful. We had to wait an hour to get served on Sunday 23rd Sept. It was even difficult to get a drink whilst we deciding what to eat.The male waiters were surly and quite obviously wanted to be somewhere else. The food when it came was barely edible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN R., Thank you for taking the time to tell us about your experience at the Novotel Chartres. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

P. Friends - 18/09/2018 AccorHotels certified review

OK. Room was comfortable enough. Disappointed with the reception. The receptionist spent most of her time answering the phone and dealing with callers. She ignored guests standing at reception to book in or be dealt with. Poor customer service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Anonymous Couples - 18/09/2018 AccorHotels certified review
« Great Hotel »

Great hotel everything as it should be Staff polite and helpful room clean and bed comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Mr A. M. C. Couples - 14/09/2018 AccorHotels certified review
« Nice hotel with unhelpful staff »

Could have been better for the price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Business - 14/09/2018 TripAdvisor review
« My favourite hotel in Charters »

This hotel is in the close proximity to my customer, I have been using it since many years, alone as well with colleagues from various countries. I always feel welcome in the hotel, the rooms are OK, and up to standard.

Our hotel has responded to the review
Our hotel has responded to the review

Merci de choisir de nous faire confiance pour vos séjours sur Chartres. Nous sommes tous ravis de connaitre votre ressenti positif sur la qualité de l'accueil et de nos prestations. A très bientôt Laurence BEUF

Couples - 12/09/2018 TripAdvisor review
« StoP Over »

Hotel easy to find but a bit away from the centre of Chartres. No eating facilities within an easy walk from hotel and. Ignored at reception whist trying to booking in and out. Only had breakfast at hotel which was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Merci d'avoir pris le temps de poster un commentaire. Bien cordialement Laurence BEUF

Christine C. Couples - 11/09/2018 AccorHotels certified review
« lovely overnight stay »

STAFF ATTENTIVE, ROOM LOVELY.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN C., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Anonymous Families - 06/09/2018 AccorHotels certified review

Stay was fine for our purposes of a one night stop over. Room clean and comfortable. Breakfast was chaotic and could be better managed for the volume of guests on a weekend morning. Had to ask for bowls, plates as all clean ones had gone and no remaining high chairs made for a stressful experience with children.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Dennis Families - 05/09/2018 AccorHotels certified review
« Reception staff excellent but some hiccups during our stay »

The reception area and staff at check in were very nice, polite, smartly dressed and friendly. My wife and I were disappointed with the food at dinner however. Our Broccoli was too buttery and over cooked and the chicken brochette was slightly burnt, including the vegetables. The standard of the food had deteriorate since our previous visits. There was not the variety at breakfast as before. No crepes! Our rooms were really good though. Clean, large and comfortable with everything one would expect. We were very happy with the rooms. Modern interior and overlooking the terrace. Lovely bathroom/shower. But sadly there was no hot water for the showers around 8am (We had two rooms , one for our grandchildren) in the morning. We had to shower in lukewarm water. I called reception and was advised the hot water would be on in 15 minutes but this did not happen and anyway we could not wait. We were given 15% off the room rate but not automatically. I had to suggest that not having hot water to wash ourselves in was not acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENNIS F., Thank you for taking the time to tell us about your experience at the Novotel Chartres. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Tammy Families - 05/09/2018 AccorHotels certified review
« Family Friendly Hotel »

Overall a pleasant experience and I would book again when passing through for 1 night only as the food, pool were perfect for the children. Staff friendly. Menu choice was perfect for the whole family with English written menus for the children including a fun pack on arrival. After a long drive from the South of France as a single mum with 2 children I felt safe and relaxed at the hotel. Arrived at 6pm and managed a dip in the pool - towels available from the pool at reception. *It would be helpful on arrival for the reception staff to informed you of how the bed was already made up and it needed pulling out. *Also with a family room for 3 the children had no pillows on the pull out bed and not enough towels for all 3 guests - only 2 bath towels, 2 hand towels. My Son, 6yrs, draw the short straw and had a hand towel after his bath. *Hairdryer I could not work - tried pressing the reset button....waited and it still did not work. Tried several times. I brought this to the receptionists attention when checking out and she said I needed to press the reset but would mention it to an enginer. *The shower went very hot and very cold....my daughter 10 yrs ended up getting out as it was burning her or freezing her. She had a bath instead. I had a shower and the same happened to me...

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAMMY T., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Kevin C. Families - 04/09/2018 AccorHotels certified review
« A happy family stop over »

A very comfortable stay for the family at the hotel on our way home . It was clean and welcoming, we had a nice quite room . We enjoyed our dinner in the restaurant , which was great after a long day driving up from the south of France. We selected from the chefs lovely specials of the day . Nothing not to like The only slight quibble we had was we wish we had a little bit more room in the family room a bit more space between the beds Otherwise great we would definitely stay Novotel Chartres again

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN C., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

Carolann Families - 04/09/2018 AccorHotels certified review
« Nice and light comfortable room, friendly staff & warm welcome »

Another great stay at Novotel Chartres, Staff always have a smile for you and always very friendly with our child too! Lovely welcome, lovely comfortable room with everything you need. We always stay here on drive from SW France to Calais.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROL G., We very much appreciate your comments regarding your stay at the Novotel Chartres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christelle SAUGER Responsable Qualité Laurence BEUF Directrice Marketing & Communication

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