Hotel - Novotel Narbonne Sud
Novotel Hotel Novotel Hotel

Novotel Narbonne Sud Hotel

3.5/5 782 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms (Paying)
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Outdoor playground for children
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 10 meeting room(s)
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Spacious, modern and fully modular, the Novotel room is a true living space and can be adapted to suit all requirements. Each of our rooms measures 269 sq. ft. (25 m²).Choose the level of comfort that suits you, and discover the basic Novotel principles: 1 large bed and 1 sofa bed or couch in all the rooms, work area, bath, separate WC, safe, and a selection of drinks.

  • 95 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 36 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,421 reviews

Our guest reviews for Novotel Narbonne Sud

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 782 reviews
Anonymous Solo - 15/09/2018 AccorHotels certified review

Literie excellente

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Z., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Narbonne Sud. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Frédéric BOUTROUX Directeur

E B. Couples - 07/09/2018 AccorHotels certified review
« Room great poor quality food »

Room was great but service in restaurant awful and quality of food poor. They served our dessert before our main course!

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELAINE B., We very much appreciate your comments and note your remarks regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback but the negative one is interesting to improve our professionalism. I will share your comments with our team and see what happened during your meal. However we are really sorry for the confusion and the bas service. I am sure that this feedback will serve as an encouragement and improvement to all of our staff and services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Roy C. Couples - 04/09/2018 AccorHotels certified review
« Nice Hotel »

The Staff were helpful and friendly. We enjoyed or stay and did not experience any problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROY RAYMOND C., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Laurent B. Families - 01/09/2018 AccorHotels certified review
« Ok stay. Good rooms but cold staff »

Rooms and hotel are very good, clean and well equipped. Staff seems to be always overloaded and not happy. Polite but not warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENT B., Thank you for taking the time to tell us about your experience at the Novotel Narbonne Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are really sorry about our staff attitude, the season is always very hard but it's not an excuse. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Xavi Families - 29/08/2018 AccorHotels certified review
« No problems but it's not a 4 stars hotels for me. »

We receive the room later than 14.00 but they allow us to go to the swimming pool until it was ready.The room it was simple for a 4stars and the free mini bar it was a small bottle of water like it seemed a little bit ridiculous being 3 in the room.Good location and enough for one night but that's it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear XAVIER D., Thank you for taking the time to tell us about your experience at the Novotel Narbonne Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

John A. Couples - 29/08/2018 AccorHotels certified review
« Very Good Service »

We normally book the IBIS Budget on our journey down from UK to Spain, but it was full! But we were not disappointed with the Novotel, and it gave us a chance to enjoy a meal at the hotel - rather than going out. Will stay again for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN A., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Family - 15/08/2018 TripAdvisor review
« Narbonne Novotel »

This is a family friendly hotel. We had a suite which was very nice and spacious. The pool is in a good location and you can sit and have a drink while the kids splash about in the pool. The staff are all very polite and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TF62, Thank you for your positive feedback, we're glad to note that our equipments satisfied you and your familly. Looking forward to welcoming you for a future stay in Narbonne, Best regards, Anne Lazzari, Deputy Manager

Family - 15/08/2018 TripAdvisor review
« stop off on Journy to Barcelona »

Nice hotel with Outdoor swimming pool. We were we were only their 20hr as stop off on our journey to Barcelona. The Stay and experience was good. we had a nice breakfast and i charged my car overnight.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moco1965, Thank you very much for your nice feedback ! We sincerely hope to welcome you for a future stay in Narbonne. Best regards, Anne Lazzari, Deputy Manager

Ta Families - 11/08/2018 AccorHotels certified review
« Top »

Top

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur A., Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Narbonne Sud. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur A., en l’expression de nos sentiments les meilleurs. La Direction du Novotel Narbonne

Ana D. Families - 10/08/2018 AccorHotels certified review
« vacation stop with the family »

Good Hotel. The restaurant was better than last year and good quality. The Xbox was not working what made the kids unhappy and nobody from the reception could help us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANA d., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Juste to answer to your remark about the joystick, it was broken. Even if it's too late for your children, it is fixed now. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

T. Families - 15/07/2018 AccorHotels certified review

Conviviable

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARC IBRAHIM T., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Anonymous Couples - 11/07/2018 AccorHotels certified review
« Very comfortable, clean and quiet hotel ideally situated for visiting Narbonne and Narbonne Plage. »

We were looked after very well during our two night stopover. The staff were curteous and helpful. Rooms were well fitted and spacious. Breakfast offered a wde choice, was well presented and good value. Car parking was easy and free which is always a bonus and the hotel had its own swimming pool and offered free pool towels. Overall an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN D., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Couples - 08/07/2018 TripAdvisor review
« Our stay in Narbonne »

Great location with easy access to centre ville and Narbonne la plage. Outside dining on the pool deck was excellent. The Food, wine & service were great. Acess to free car park was important. Staff were friendly and excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen S, All our staff thank you for your positive feedback ! We hope to welcome you for a future stay in Narbonne. Best Regards, Anne Lazzari, Deputy Manager

Olivier I. Families - 19/06/2018 AccorHotels certified review
« My stay corresponded to my expectectations »

I stayed 4 nights at the hotel with my family. Our stay was mostly fine with just a few comments to be made. The room was clean and pleasant if a bit small for a 4 persons bedroom. The personnel was extremely friendly and quite helpful especially the sommelier who attended us on Friday night. The breakfast was sufficient and the pool pleasant, My 2 main critics would be that the air conditioning could not be controlled from the room and that the system unblocking the electricity with the room card was buzzing quite annoyingly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVIER I., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Just a precision, the air-conditionning can be controlled from the room : you can switch it on or off, change the temperature and the force of the air. Also, we already know for the buzz with the electricity and we do our best to fix it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Suzanne Couples - 17/06/2018 AccorHotels certified review
« A great place to stay »

An excellent Novotel. Room was generous, clean, well appointed and the bed really comfortable. Restaurant was good and breakfast options were good too. Loved the free parking outside! Was really to easy to find - not far from motor way access. While the town centre was a bit far away to walk, the drive was easy. Staff were friendly and accommodating and spoke English well. Would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUZANNE M., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Brian C. Business - 12/06/2018 AccorHotels certified review
« Disappointing - not a good reflection on the Novotel chain »

What was clear to me was that this hotel is lacking clear leadership and s supervision. Staff seem lacking in support or even a presence from management! The pluses for this hotel are the swimming pool, comfortable rooms, helpful reception and efficient beverage service. Against: its is situated in an out of town shopping area, convenient for the motorway, but not for access to the town centre; On the Saturday night staff seemed very stretched - many clients very disappointed (some annoyed) with the delay in being served (over one hour for the first course, - a salad); despite a special request dietary at the time of booking, none was available at dinner on the first night; poor quality of food - the Thai noodles were cold and had to be reheated; a contributing factor was that the individual who seemed to be supervising didn't attempt to address the clients' concerns - very poor communication. Breakfast was better supported by staff who seemed aware of the need to redress the issues of the Friday night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN C., Thank you for taking the time to tell us about your experience at the Novotel Narbonne Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team is doing his best but you're right, on this saturday night we had many clients at the restaurant and not enough waiters, so too much waiting in that case. We are really sorry about this lack and will fix the inconvenience with the maître d'hôtel. Also sorry if the new Novotel menu and the dishes you ordered disappointed you. Indeed, the hotel is not situated in the city center but it is easy to reach it by car in ten minutes. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Management

Mark K. Business - 09/06/2018 AccorHotels certified review
« Great hotel with friendly staff! »

Great everything I needed for my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK K., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Joyce W. Families - 05/06/2018 AccorHotels certified review
« Our holiday in Narbonne »

We really liked the hotel we enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN W., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Jérôme Families - 14/05/2018 AccorHotels certified review
« All good for the 4 of us »

Great receptionist, fast check-in, fast check-out. Room was clean, staff on the floor very nice (teased child's discussed a bit), room was very quiet all night long. At breakfast, at 9AM, there was still choice, fresh fruits, coffee and cups and all kind of food, that was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEROME P., We very much appreciate your comments regarding your stay at the Novotel Narbonne Sud. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Michael Solo - 19/04/2018 AccorHotels certified review

Having asked for a smoking room, which I got, I also asked for an ashtray in the room when I booked online. I have stayed at this Novotel many times, and there has never been an ashtray in a smoking room. This necessitates a trip to the bar to get one, and having asked for one when booking this time, I do wonder why this small request was not actioned and why this particular hotel has never provided one when I have always had one provided in other Accor hotels in smoking rooms. A small problem, but a rather irritating one for someone with mobility issues, and it would be reassuring if requests at booking, where reasonable, could be actioned by hotel staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL S., We thank you for your comments regarding your stay at the Novotel Narbonne Sud. Please accept our apologies for the ashtray always forgotten in your smoking room. You are right it is a very simple request and we should have answered it before your arrival. It is always a pleasure to receive a feedback, positive or not. We will share your comments with our team and we are sure that this feedback will serve as an improvement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be a pleasant one. Sincerely, Hotel Management

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