Mercure Chamonix les Bossons Hotel

Overall, it's a comfortable hotel with pool and sauna. Quality/price is good. There aren't many restaurants nearby, and the food in the hotel restautant is average at best. One issue annoyed me: I've a Platinum card and asked for an upgrade to a room with coffee machine. The receptionist told me those rooms were booked out, but when I checked online for the dates of my stay, such rooms were still available.

This was not my first stay, I stayed one night last year returning from the UK to Italy. I LOVE this hotel!! The only neo was the bar man who told me that I did not have room number 235 as it had not yet been entered into the system. He is an idiot!!!

Satisfait

Nice room. Hotel furniture nice. Staff very courteous. Restaurant food average. Breakfast good.

The staff was fantastic, and service very personal and good. All our wishes were fulfilled, and I must say that the staff went the extra mile to make our stay really successful, fun and lovely - thank you!!

It has been 18 Years since we stayed in the hotel, which was Novatel in 2000. The hotel has obviously changed since the fire and the surroundings and open plan space was made it look larger and more inviting. The staff in the main were extremely friendly and helpful and the food was excellent, with the staff being very attentive. On a slight negative we found the rooms very drab and dark, which was in contrast to to 5 years we stayed before when all the rooms had brightly coloured walls. Whilst it was nice to have the ski hire on site, I feel that it was very expensive compared to going in to town to hire and as such we would not hire from this facility in the future. The one issue we found was that on our last day I asked for a late check out and after spending over £1000 I expected that we would be allowed to use one of spare rooms to get showered and changed from our skiing clothes, but alas this was not the case and we were offered to get changed in the downstairs cloakroom, which I found unsatisfactory. The Supervisor was far from helpful in this matter which I found ruined our long weekend at your hotel especially as my wife had to go in to the sauna area to dry her hair.

Ambiance sympa

Access to the hotel was difficut due to the snow, ice and very few was done to fix the problem. Room was clean but small.Food and swimming pools were ok.

Fabulous staff. Maggie is very friendly and helpful at reception. Oliver and Rosa at the restaurant and bar were also very friendly and accommodating. Lovely atmosphere at the hotel and very child friendly. This was our second visit to the hotel and we will return.

Staff, accomodation et. was perfect. Very friendly and as platinum member I felt very appreciated. Location is your major problem. Far away from everything and almost no public transport. You should consider a hotel bus between hotel and city/ski lift in the morning and afternoon and perhaps at dinner time.

Great hotel, great facilities. The walk to the ski bus was quite treacherous in the snow, especially for kids. For the price, I would have expected a shuttle service to the ski lifts.

Yes easy and straight forward.

This was our second time and we really appreciate the location apart from the city center. It is cost competitive and convenient with everything inside (ski rentals, lockers, pool, etc.). The service is good with some staff member that are more welcoming and customer driven than others.

Not good

Hotel nice and clean, staff very friendly and helpful. Transport to and from the hotel was the only downside.