Mercure Chamonix Les Bossons Hotel 4 stars

It was fantastic. We stayed 5 nights in May and had a wonderful time. We weren’t told that we had been upgraded when we check in but we believe that we definitely were upgraded as our room was facing the glacier rather than the road. We had requested a room on a high floor in a quiet part of the hotel and these requests were fulfilled too! Fantastic service! Just amazing! Also, we were refunded a small amount because the pool was out of action - we wouldn’t have used the pool anyway so this was not a problem for us. Wonderful lobby and peaceful room - thank you.

Restaurant was awful. Bad service and poor quality

Although the hotel was surrounded by beautiful Chamonix the hotel's amenities were all closed and ruined our trip. We cancelled our booking of an Airbnb specifically to find a hotel with a pool and spa. Once we were checked in the hotel staff notified us that the pool and spa area was all closed and they didn't know when it would be open. I informed them we booked this hotel specifically to use the pool and spa and all I got was a "sorry for this inconvenience". Very poor form from Mercure and I expect better service. This closure should have been listed on the Accor website and on third party booking sites too. I wouldn't have booked this hotel knowing the facilities were closed. I booked this hotel directly through Accor and staff should have offered a solution that would help make your stay more enjoyable.

My wife, 3-year old daughter and I stayed in Mercure Chamonix Les Bossons for 3 nights. We got a warm welcome upon check-in, with 3 welcome drinks and even a stuffed Marmot toy for my child - which we really appreciate! The room was small, but comfortable, with ample hooks and storage for all our clothing and luggage. The hotel also had great facilities / amenities - including a heated jacuzzi, outdoor playground, and parking. The only thing I found lacking would be a small fitness room / gym, which would be great because the larger swimming pool was a bit cold.

Decent stay. Nothing fancy. Fantastic view of the Alps from he France side. Service is very good. Few people at Front desk, bar and restaurant were fantastic and ready to help. It is away from the Chamonix centre. The restaurants, the cable car ride, the train ride to the glacier are all in the city centre.

It was all lovely and happy when we reached the checkin desk. Check in was smooth and the lady was happy to see us. The room was spacious, wonderful storage facilities, terrible color on the walls and very dark, impossible to read a book at bedtime. The bathroom was alright. Overall clean and tidy. Restaurant staff at dinner very nice, choices acceptable. Breakfast is a mess, messy buffet, incompetent service, awful coffee. The food itself was nice, presentation and service was terrible. We wanted to book another trip at check in desk. Repeat customers usually get some sort of a deal, the lady at check in was clueless. Price quoted by her was higher than the price on Accor website, zero willingness or ability to offer a good deal to returning customers - very poor service (not her fault, she was not trained properly). We did book online and will come back in July but not as happy as we could have been - despite returning we feel anonymous and not that welcome. We will see if anything improves on return.

Room and staff were very good. Food and drink was very expensive

The swimming pool and even the jacqusi were very cold. I was told that the pool watter tempetarure is 28C but it felt colder. Anyway, SPA pools sould be 30C as that is SPA and not olimpic race pool. I chose the BOSONS hotel for the SPA otherwise I would have booked the Chamonix center hotel. Very disapointed and especially my wife.

RAD

We enjoyed the hotel, great setting, lots of space to lounge, sit and look at the mountains, pool and hot tub. Staff was very pleasant, accommodating when we had to change reservation to go unexpectedly back to Paris. Dinner in restaurant was pleasant but not really artisanal. Only slight problem, two nights there were huge busloads of Chinese tourists which spoiled the calm mood a bit. I wasn't aware that Mecures took tour group.

Everything was excellent. Made the reservation on line, asking for a handicap room and could get one. But was warned that room only available after 4 and we were coming around 12. But made arrangements and we could move in right away. Very nice.

Reception made both check-in and check-out a pleasant experience as well as answering the one or two queries that we had. Breakfast was good quality. The swimming pool and sauna a real bonus as well as being in spotless condition.

Comfortable beds, nice facilities at the hotel and excellent breakfast.

Generally lovely, loved the room and bed was comfy. Your bar staff made no effort to help with the language barrier which I think led to us being over charged and your cleaning staff shout down corridors. The pool while nice the hot tub was oddly cold and dirty towels were left strewn around.

The hotel is situated next to the motorway. The breakfast is good and the beds are reasonable. Mercure Bossons is therefore a reasonable option for someone in transit through the region but, from my perspective, it is not beautiful, comfortable or pleasant enough for a ski-holiday with friends. The decoration of the hotel is functional, the rooms are small, painted in brown and the furniture looks worn out. On many occasions the personnel, especially in the bar area, was really unfriendly. I do not understand the 4 stars.