Mercure Chamonix les Bossons Hotel

Nice room. Hotel furniture nice. Staff very courteous. Restaurant food average. Breakfast good.

The staff was fantastic, and service very personal and good. All our wishes were fulfilled, and I must say that the staff went the extra mile to make our stay really successful, fun and lovely - thank you!!

It has been 18 Years since we stayed in the hotel, which was Novatel in 2000. The hotel has obviously changed since the fire and the surroundings and open plan space was made it look larger and more inviting. The staff in the main were extremely friendly and helpful and the food was excellent, with the staff being very attentive. On a slight negative we found the rooms very drab and dark, which was in contrast to to 5 years we stayed before when all the rooms had brightly coloured walls. Whilst it was nice to have the ski hire on site, I feel that it was very expensive compared to going in to town to hire and as such we would not hire from this facility in the future. The one issue we found was that on our last day I asked for a late check out and after spending over £1000 I expected that we would be allowed to use one of spare rooms to get showered and changed from our skiing clothes, but alas this was not the case and we were offered to get changed in the downstairs cloakroom, which I found unsatisfactory. The Supervisor was far from helpful in this matter which I found ruined our long weekend at your hotel especially as my wife had to go in to the sauna area to dry her hair.

Ambiance sympa

Access to the hotel was difficut due to the snow, ice and very few was done to fix the problem. Room was clean but small.Food and swimming pools were ok.

Fabulous staff. Maggie is very friendly and helpful at reception. Oliver and Rosa at the restaurant and bar were also very friendly and accommodating. Lovely atmosphere at the hotel and very child friendly. This was our second visit to the hotel and we will return.

Staff, accomodation et. was perfect. Very friendly and as platinum member I felt very appreciated. Location is your major problem. Far away from everything and almost no public transport. You should consider a hotel bus between hotel and city/ski lift in the morning and afternoon and perhaps at dinner time.

Great hotel, great facilities. The walk to the ski bus was quite treacherous in the snow, especially for kids. For the price, I would have expected a shuttle service to the ski lifts.

Yes easy and straight forward.

This was our second time and we really appreciate the location apart from the city center. It is cost competitive and convenient with everything inside (ski rentals, lockers, pool, etc.). The service is good with some staff member that are more welcoming and customer driven than others.

Not good

Hotel nice and clean, staff very friendly and helpful. Transport to and from the hotel was the only downside.

Not only did I get food poisioning from your Christmas menu I also had to deal with your very very rude bar manager who quite frankly had not a single manner to his name. I orderered room service which was two soups and a rack of beef which I asked for to be well done. I received two cold bowls of soup and a rack of fat that was in a blood bath I went down to the bar manager an told him about the cold soups which he asked what he wanted me to do about it.. well warm it up maybe? He then shuffled me off and said someone would be to collect it no apology or nothing. The rack of beef came up which was quite frankly IMPOSSIBLE to chew I wouldn’t even give it to a dog and then the soup came back which once again was freezing cold! I went back down and told the manager who still did not apologise and told me he could take the soups off the bill but the rack of beef was impossible. Impossible? So I should pay €35 for a piece of fat. The service was disgusting I would never stay at this hotel again. I would of enjoyed eating out of McDonald’s

Lovely hotel, rooms are a bit dated and small but comfortable. Restaurant was amazing and staff were all friendly and helpful. Pool is not as warm as we hoped for.

Everything was good, especially helpful staff and good hospitality. I liked breakfast and hotel location with carpark.