Mercure Chamonix Les Bossons Hotel 4 stars

We had a wonderful one night getaway. We were so pleased with the flexibility of all the staff in accommodating our late check out so we could have one more swim in the pool. Breakfast was delightful as was the BBQ at night. Our daughter also received a stuffed animal upon check-in - so thoughtful.

The employees were great, always kind and open to help us. The hotel is beautiful and the breakfast is complete!

Bad air conditioning in room and lobby. There was no wifi in the room. In the lobby only sometimes. The room is painted dark and there is not enough electrical light in the room or daylight. Bad value for the price

Reception very friendly. Property a little tired. Steps from car park worn and difficult. Restaurant staff kept leaving outside door open which was drafty. Breakfast was good

Very pleased with the hotel staff and the service provided. Very good food. Good room layout

The hotel is nice, the facilities as well, the view from my room was stunning. However it is a bit outside of Chamonix and if you want to go to town for a night out for example, you have to book a cab which cost about 20EUR, so 40EUR return.

The place was quite, clean, and Comfortable. The team was very nice and willing to support. The breakfast was very good and so was the dinner.

Well located hotel and welcoming hall. Guest room was dark and uninspiring, with walls hastily painted in dark brown, very noisy with the window open because faced the highway to the Mont Blanc tunnel (front desk refused to check me in a room facing the mountain), with dirty and stained carpets and lacking a proper writing desk. Not the room I would expect to find in a **** hotel. Wi-fi access was unreliable, on the first evening it did not work at all. Breakfast was good. Staff polite.

Ok, reception staff & bar staff was brilliant. restaurant not so good.

It was fantastic. We stayed 5 nights in May and had a wonderful time. We weren’t told that we had been upgraded when we check in but we believe that we definitely were upgraded as our room was facing the glacier rather than the road. We had requested a room on a high floor in a quiet part of the hotel and these requests were fulfilled too! Fantastic service! Just amazing! Also, we were refunded a small amount because the pool was out of action - we wouldn’t have used the pool anyway so this was not a problem for us. Wonderful lobby and peaceful room - thank you.

Restaurant was awful. Bad service and poor quality

Although the hotel was surrounded by beautiful Chamonix the hotel's amenities were all closed and ruined our trip. We cancelled our booking of an Airbnb specifically to find a hotel with a pool and spa. Once we were checked in the hotel staff notified us that the pool and spa area was all closed and they didn't know when it would be open. I informed them we booked this hotel specifically to use the pool and spa and all I got was a "sorry for this inconvenience". Very poor form from Mercure and I expect better service. This closure should have been listed on the Accor website and on third party booking sites too. I wouldn't have booked this hotel knowing the facilities were closed. I booked this hotel directly through Accor and staff should have offered a solution that would help make your stay more enjoyable.

My wife, 3-year old daughter and I stayed in Mercure Chamonix Les Bossons for 3 nights. We got a warm welcome upon check-in, with 3 welcome drinks and even a stuffed Marmot toy for my child - which we really appreciate! The room was small, but comfortable, with ample hooks and storage for all our clothing and luggage. The hotel also had great facilities / amenities - including a heated jacuzzi, outdoor playground, and parking. The only thing I found lacking would be a small fitness room / gym, which would be great because the larger swimming pool was a bit cold.

Decent stay. Nothing fancy. Fantastic view of the Alps from he France side. Service is very good. Few people at Front desk, bar and restaurant were fantastic and ready to help. It is away from the Chamonix centre. The restaurants, the cable car ride, the train ride to the glacier are all in the city centre.

It was all lovely and happy when we reached the checkin desk. Check in was smooth and the lady was happy to see us. The room was spacious, wonderful storage facilities, terrible color on the walls and very dark, impossible to read a book at bedtime. The bathroom was alright. Overall clean and tidy. Restaurant staff at dinner very nice, choices acceptable. Breakfast is a mess, messy buffet, incompetent service, awful coffee. The food itself was nice, presentation and service was terrible. We wanted to book another trip at check in desk. Repeat customers usually get some sort of a deal, the lady at check in was clueless. Price quoted by her was higher than the price on Accor website, zero willingness or ability to offer a good deal to returning customers - very poor service (not her fault, she was not trained properly). We did book online and will come back in July but not as happy as we could have been - despite returning we feel anonymous and not that welcome. We will see if anything improves on return.