Mercure Chamonix les Bossons Hotel

Really excellent. The dining room staff were brilliant.

Clean and modern room, surprisingly quiet, friendly staff

Good value for the money, liked the coffeemachine in the room as well as the whirlpool and the great breakfast. Free parking is a plus. Room doors close very loud. A Mercure shuttle bus from the hotel to the city centre would be desirable, especially after the regular bus is not any more available (evening hours).

I am really struggling with this review as i want to be fair to all parties. I have therefore tried to break it down into positives and negatives. Unable to comment Did not use restaurant/ bar Positives -- Good sized Room Large and very comfy bed Everything was clean and tidy Negatives Quite a noisy hotel On the sunday a fire alarm went off at 8am (not overly early but when you are trying to sleep, its not good). The alarm sounded for a long time (>10m) and we left the building. There was no communication from anyone in the hotel. There was no all clear given and we were made to stand outside. It was clear there was no fire and when the alarm stopped, there was no communication from any staff. When i asked what was happening, i found the staff to be very abrupt and even rude. I was simply told that it had finished. There was no apology for an alarm and no explanation. I would have been happy with simple communication as to why it happened and an apology. But nothing. It was early on a Sunday morning and i expected some consideration as a guest. It did not leave me with a positive impression of the hotel. We all want to be safe and Fire alarms happen but at least show some courtesy to your guests by apologising.

The hotel outside looks like an abandoned hotel. The lawn has weeds bigger than my plants at home. The check in was smoothly and the room looked nice. The bed was uncomfortable. I have the same kind of mattress at home, if you don't turn them from now and then, you get a hole in the middle of it (where the person sleeps) and it does get uncomfortable. We liked the toilet separated from the bathroom, but the shower head was too low. I'm 1.71m and it was too low for me. Second door before the bedroom and free frigobar were appreciated. Coffee machine in the room was good. The breakfast was bad: the fruits and cured meats had no taste. Hot chocolate was too sweet. Second batch of croissants were raw inside. Yoghurts and English breakfast tea were good. We are going back to this hotel next week, but we won't be having breakfast there and we hope our mattress is more comfortable this time.

The room was very small for a family of 4. The whirlpool was too cold. Bar and restaurant area lovely.

Found colour scheme in room to be very depressing , dark browns including ceiling. Reception fine, dinner fine, breakfast fine. Would not use again.

You do what you promise to very well.

Everyone was very helpful and friendly.

It was fine apart from the young girl with curley hair asking the age of my tall 14 and 15 yr old daughter and nephew and getting another member of staff, talking and pointing to us while we were trying to eat breakfast., we felt really uncomfortable it spoilt our stay it was my 50th birthday and I was receiving birthday messages from the Uk , It should of been a happy time but instead we couldn't wait to leave and hardly ate anything, she was really rude..

Very nice hotel, very convenient and pleasant staff. Only issue was the air con/cooling didn't appear to work which made the room uncomfortably hot to sleep in.

It's a clean, convenient hotel with a nice swimming pool that was great after a long hike. Service at the reception and bar was good. Overall a good value for money.

We were welcomed warmly by the officiant and discovered a small and comfortable room. Swimming pool was nice and the dinner very tasty ! Our children loved the place.

very smooth and enjoyable. welcoming staff - shame that the design of the bedrooms are very dark. it feels a bit "compresssed"