Mercure Chamonix les Bossons Hotel

Very good

Our stay was very relaxing, one of the best hotels I stayed. Quiet location and attentive, helpful staff. Enjoyed the swimming pool and sauna. The restaurant could improve a bit, reminded me of canteen food.

Breakfast was very disappointing on both days, variety, scrambled eggs were slushy,......just not at all tasty and there was no Gluten free breads or cereals options.

The hotel was lovely and in a great location. The facilities were good, we all enjoyed using the swimming pool and sauna. However the room was very small and extremely dark. We found it difficult to see at any time in the day. There was not enough room for us to move around, especially when the sofa bed was extended. This was disappointing room to have for a whole week.

Staff always incredibly helpful and friendly. Hotel excellent value for money given fantastic location

Overall, it's a comfortable hotel with pool and sauna. Quality/price is good. There aren't many restaurants nearby, and the food in the hotel restautant is average at best. One issue annoyed me: I've a Platinum card and asked for an upgrade to a room with coffee machine. The receptionist told me those rooms were booked out, but when I checked online for the dates of my stay, such rooms were still available.

This was not my first stay, I stayed one night last year returning from the UK to Italy. I LOVE this hotel!! The only neo was the bar man who told me that I did not have room number 235 as it had not yet been entered into the system. He is an idiot!!!

Satisfait

Nice room. Hotel furniture nice. Staff very courteous. Restaurant food average. Breakfast good.

The staff was fantastic, and service very personal and good. All our wishes were fulfilled, and I must say that the staff went the extra mile to make our stay really successful, fun and lovely - thank you!!

It has been 18 Years since we stayed in the hotel, which was Novatel in 2000. The hotel has obviously changed since the fire and the surroundings and open plan space was made it look larger and more inviting. The staff in the main were extremely friendly and helpful and the food was excellent, with the staff being very attentive. On a slight negative we found the rooms very drab and dark, which was in contrast to to 5 years we stayed before when all the rooms had brightly coloured walls. Whilst it was nice to have the ski hire on site, I feel that it was very expensive compared to going in to town to hire and as such we would not hire from this facility in the future. The one issue we found was that on our last day I asked for a late check out and after spending over £1000 I expected that we would be allowed to use one of spare rooms to get showered and changed from our skiing clothes, but alas this was not the case and we were offered to get changed in the downstairs cloakroom, which I found unsatisfactory. The Supervisor was far from helpful in this matter which I found ruined our long weekend at your hotel especially as my wife had to go in to the sauna area to dry her hair.

Ambiance sympa

Access to the hotel was difficut due to the snow, ice and very few was done to fix the problem. Room was clean but small.Food and swimming pools were ok.

Fabulous staff. Maggie is very friendly and helpful at reception. Oliver and Rosa at the restaurant and bar were also very friendly and accommodating. Lovely atmosphere at the hotel and very child friendly. This was our second visit to the hotel and we will return.

Staff, accomodation et. was perfect. Very friendly and as platinum member I felt very appreciated. Location is your major problem. Far away from everything and almost no public transport. You should consider a hotel bus between hotel and city/ski lift in the morning and afternoon and perhaps at dinner time.