Hotel - Novotel Nantes Carquefou
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Novotel Nantes Carquefou Hotel

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4.0/5 401 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private enclosed outdoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities (Paying)
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK-IN FROM 8AM
  • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Hard tennis court  (Nearby)
  • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-22:30
    • Opening hours : Week-end 07:00-22:30

Business services

  • 13 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

We have 92 rooms, of which 66 are Superior and 26 are Executive, spread over the ground floor and first floor.

  • 92 rooms
  • 88 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 34 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,743 reviews

Our guest reviews for Novotel Nantes Carquefou

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 401 reviews
AccorHotels certified review
Anonymous Business - 13/02/2018
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Madame S., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Nantes Carquefou. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. La Direction

AccorHotels certified review
Yael Business - 03/02/2018
« Mrs K. »

Very clean hotel , very good breakfast Welcoming staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear YAEL KALIF, We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

AccorHotels certified review
Mr W. J. Y. Solo - 22/12/2017
« Mr W. J. Y.. »

Very comfortable and met my needs as an en routs stop from the UK to my house in the Charente.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILIAM Y., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

AccorHotels certified review
P. Families - 11/11/2017
« Novotel standart »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERARD P., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction.

AccorHotels certified review
C Business - 06/11/2017
« confortable »

ras

Our hotel has responded to the review
Our hotel has responded to the review

Dear CECILE L., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction.

AccorHotels certified review
Brian G. Couples - 27/09/2017

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN G., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction

AccorHotels certified review
Mr W. J. Y. Friends - 24/09/2017
« Mr W. J. Y. »

Friendly and efficient service coupled with a good quality restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WILIAM Y., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction

TripAdvisor review
Business - 21/09/2017
« Nantes on Business »

This hotel was clean and comfortable for a one night's stay. The buffet breakfast was good. The only downside is that it is not in the centre and there is little public transport to it. There are a couple of chain restaurants within a couple of hundred metres if it's restaurant does not provide what you want.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, It's a pleasure to read your review and share your experience in our hotel. Hope we will have the opportunity to welcome you again soon to Novotel Nantes Carquefou. Best regards. From the team Novotel Nantes Carquefou.

AccorHotels certified review
Anonymous Business - 08/09/2017
« Good but already used and not renovated since long time »

Biz case. Regular coming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JURGEN B., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Adélaïde Gicquel

AccorHotels certified review
Adam Families - 27/08/2017
« Mr »

Friendly staff, nice pool, slightly tired looking garden area. Breakfast very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADAM M., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction.

AccorHotels certified review
Rebecca Families - 20/08/2017
« Great value stopover »

We had a great experience with Novotel. We arrived late into Nantes Atlantique airport and needed to stop over before heading off to our Eurocamp near Blois. Everything was very efficient. Our room was comfortable and clean and the staff were all very friendly. It was nice to be greeted with a smile when we arrived and it helped that the staff spoke English! On the return journey we had booked with Westotel. Westotel was twice the price and nowhere near as friendly or personal experience. We will return to Novotel in the future without hesitation.. Thankyou.

Our hotel has responded to the review
Our hotel has responded to the review

Dear REBECCA C., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction.

AccorHotels certified review
A.t. Families - 20/08/2017

Very disappointed as despite arriving at 6:30 pm the room was not ready, check in is at 3pm, but the rest of the stay was fine, room clean, breakfast good. Hotel is good for our needs as 4 person family to stop over mid way through on the drive south through France. Stayed at this hotel for the same reason the previous two years. Only other minor point, drinks are expensive at the hotel bar not that we had many but at 7 euro for a pint is a bit expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW T., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La direction.

AccorHotels certified review
Daniel Families - 18/08/2017
« Room smells of cigarette smoke »

The room had a smell of smoke which is not nice for a non-smoking family with two youngsters. The booking summary described a superior room with free minibar. The minibar was empty and reception explained that there must have been a mistake with the online booking description on the AccorHotels app. This was disappointing not to have the minibar because the online description was the reason for our decision to book the room. The staff and breakfast were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DANIEL F., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, La Direction

AccorHotels certified review
K. Families - 09/08/2017
« terrible appearance on the outside, super friendly on the inside... »

BUILDING: First impression; Broken gate, to the car park, almost all the letters on te novotel "print" above the entrance were switched off or already came off, which looked very shabby. Over all, the building is in a bad shape. My daughter asked me why we were staying in factory (...). No elevator available which was not a problem for us but with all the luggage would have been helpful. There are baggage trolleys in the hallway upstairs, which helped! STAFF: But... the staff are super friendly, help where they can, and are overall very attentive and pleasant. They were lovely to the girls, and that's why we returned for an extra night on our way back up from Poitiers. They were the sole reason we came back. RESTAURANT: Also, in te restaurant, we had good food and friendly staff. OUTSIDE: The pool was heated as you would expect, which made our stay a lot better for the girls. Table tennis table had no net, unfortunately. Garden needs some more attention but looks like they are trying the best they can. It was still nice to be able to sit outside; Nice tables and lounge seats, and good and clean sunscreens. OVERALL: We thought this was an OK hotel, but it definitely needs some attention/(budget) by the management to fix all the maintenance issues. A big tip for the Novotel group would be to try and get some consistency into their chain. I work as a flight attendant and have seen a lot of hotels obviously, and also in my earlier days a lot of Novotels. I Always have had a soft spot for the company because you always knew exactly what to expect/get. Same orange couch in the room everywhere around the world,, same restaurant menu, same friendliness of the staff, same amenities, it just made me feel like home in a second. Now I can see why my company has stopped working with NOVOTEL You never know what to expect.. one night compared to the other in the same hotel, but also one hotel compared to the other. Later during our holiday we stayed in a just downright terrible NOVOTEL in Amiens, After that experience this one looks like a palace. But that's another story.. I hope you appreciate the feedback, because it pains me to see what happened to the Novotel group. I will be avoiding the chain in the near future and rather pay more to stay in a hotel where i know I will get value for money. For now, It is just too much of a gamble. But coming back to this particular Novoltel: know that the staff are doing their best with what is handed to them and that shows!!! Good job on them!

Our hotel has responded to the review
Our hotel has responded to the review

Dear REKKERS K., Thank you for taking the time to tell us about your experience at the Novotel Nantes Carquefou. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
B. L. Families - 31/07/2017
« Very good experience »

The location of Novotel Carquefou is very convenient for driving tourists. The facilities has a large surface with swimming pool. You can drive till tramway terminal parking and then take the commute to Nantes City. The price/quality rate is perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear L. B., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Karen L. Friends - 26/07/2017
« Wonderful staff, fabulous room. »

The staff went out of their way to make us welcome. We needed advice on having our car repaired and a staff member recommended a good garage and another came with me to make sure there were no language problems. Cannot thank them enough for their care.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN L., We very much appreciate your comments regarding your stay at the Novotel Nantes Carquefou. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Families - 25/07/2017

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur M., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Nantes Carquefou. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. La réception.

AccorHotels certified review
Allyster T. Families - 08/07/2017
« Wonderful »

Great! Friendly and helpful staff, super clean hotel. The restaurant and servers were wonderful for dinner and breakfast.

AccorHotels certified review
Anonymous Business - 28/06/2017
« Very nice »

Food was very tasty. Biggest asset of the hotel I believe. Rooms are clean and modern, nothing to report on that. Only negative things : -All-inclusive benefits are very poor (free bar and flip-flops), frigde include nothing interesting and it was not even refilled on the second day. - Gym is too small and shouldn't be considered as a fitness center.

AccorHotels certified review
Anonymous Business - 27/06/2017
« Great service »

A great location hotel and service

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