Hotel - Novotel Bordeaux Lac
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Novotel Hotel

Novotel Bordeaux Lac Hotel

Avenue Jean Gabriel Domergue 
33300  BORDEAUX
FRANCE

1,026 reviews
TripAdvisor Rating Based on 1,026 reviews
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From 84.00 EUR Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor playground for children
  • Languages spoken at the hotel
    • OLD English (do not use)
    • Spanish
    • French
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor playground for children

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-00H00
    • Opening hours : Week-end 07:00-00H00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary and fully modulable, the Novotel room is a true living space which can be adapted to suit all requirements. Choose comfort, whether for business travel or family vacations.The Novotel Bordeaux Lac hotel offers you 82 sq. ft. (25 m²) rooms with free WIFI, tea and coffee making facilities for free hot drinks, a flat-screen TV and a minibar.

  • 175 rooms
  • 129 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 55 family rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Manual temperature control
    • Free access with phone card
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,946 reviews

Our guest reviews for Novotel Bordeaux Lac

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,026 reviews
AccorHotels certified review
Jane Couples - 15/09/2017
« Good location and room, mixed service »

Location and room good. Breakfast experience poor. The self service area for breakfast is FAR TOO SMALL for the numbers of people using it. We had 3 breakfasts and it was the same each time. It might work Ok for half the number of people. Customers are queuing and getting in the way of each other for coffee, bread, cereal, cooked food, etc. They are sometime even queuing for a table as there are scarcely enough of those either. This can result in staff being too quick to clear tables when existing customers are not yet finished but have merely gone to queue for another coffee. There are 2 coffee machines, neither big enough. I had to ask for refills of coffee at least 3 times (lights flashing) as the coffee holders are far too small for that number of people. In addition there are pod espresso coffee makers but most people weren’t using them, presumably wanting a longer coffee, as we did. The sausages were the best of the hot food as the bacon often wasn’t cooked enough. Nor was the scrambled egg which, in any case, was not freshly scrambled egg (came out of a pack), and tasted quite odd, especially when undercooked. The hot food was not replenished often enough, a major cause of queues and frustration. The bread tasted stale not fresh (I don’t know about the white bread as we ate brown bread) but the croissants were good, as was the choice of jams. We were disappointed by the muesli which was horribly sweet. Interestingly we stayed in 2 other Accor hotels, both Ibis, earlier in our stay in France and both had very good non-sugary muesli. I also found the fresh fruit in this Novotel inferior to that in the 2 Ibis hotels, which had a greater variety, not just orange and pineapple every day. In the Ibis hotels we also had melon and apple. The breakfast experience was so slow and frustrating because of the overcrowding that I wanted to walk to a nearby Campanile for breakfast but my husband said that was too much hassle (I doubt it would have been slower though as all that queuing took ages). The other unsatisfactory element was non-replacement of items in the bedroom and shower room. When we arrived there were 2 plastic beakers in the bathroom and 4 towels: 2 large and 2 medium size ones. When we returned to our room on the second and third day we no longer had 4 towels. By the third night there were only 2 large ones but we would have liked a smaller one, as we had at the start. Our towels didn’t need washing and replacing, and at least one unused towel was taken away for no reason. We also had no cardboard type ‘cups’ OR plastic beakers by the last night. Fortunately we had a picnic box in our car and went to get our own beakers, very unsatisfactory. This is a shame because the room and shower room were very nice and the beds comfortable. Also we were pleased with the small fridge and the kettle. We did find the room a bit hot. We turned the temperature down but it was still too warm. We were both too hot at night with the duvets though, and my husband took the duvet out of the cover and used the duvet cover only. There seems to be a need for something in between a light duvet and nothing at all. At home we resolve this with a top sheet or very light blanket. The last problem is harder to solve but the room replacements matter is just a question of good training and management. The breakfast situation could no doubt be improved with better management in the kitchen etc but the issue of lack of space for the large number of customers is a bigger issue.

AccorHotels certified review
Malcolm Couples - 12/09/2017

clean helpful good food convenient did not like the variable pricing

AccorHotels certified review
Fern G. Families - 11/09/2017
« Miss Fern G. »

Overnight stay on the journey from Cherbourg to Seignosse, the hotel was perfect in every way. Clean, spacious well equipped room, lovely swimming pool, great restaurant. The perfect hotel for people travelling with little ones. The staff are really friendly and speak great English.

AccorHotels certified review
Michael C. Families - 10/09/2017
« The place was clean and the location was great. »

I wish the hotel only take the card details for security guarantee and not actually charge the customer especially when conversion and bank charges are involved! Overall the hotel hotel was at a good location for route connection to where we was travelling. The room rate with breakfast was reasonably priced. We will stay again at this hotel when we are travelling in these area.

AccorHotels certified review
Gk Couples - 09/09/2017
« Mixed bag »

Pleasant hotel, nice pool and staff. Close to team. Downsides, bed v uncomfortable, too hard, leading to painful shoulder every night. Also struggled to organise a taxi to airport leaving us late departing. Taxi also a seven seater which wasn't required meaning very expensive, 40 euros for 20 minute trip

TripAdvisor review
Family - 07/09/2017
« Convenient location for exploring the City »

We enjoyed our stay here and used the hotel for exploring the City. It was so easy to catch the tram in to the city centre. The hotel itself was clean and the rooms were all that we required. Comfortable, clean and ample room with a decent bathroom.

AccorHotels certified review
Mark D. Families - 06/09/2017
« Mr M D. »

Lovely staff, Great room/facilities. Will definitely use Novotel again

AccorHotels certified review
Claire K. Families - 05/09/2017
« Mrs Claire king »

Our stay with you was wonderful, the only comment to raise was the lack of gluten free bread for our 5 yr old daughter. A cake was offered as an alternative but wasn't ideal for breakfast! The stay in the ibis hotel in saumur did provide bread so it was a bit dissapointing that the more superior brand hotel had less options.

AccorHotels certified review
Vic Families - 04/09/2017

Normal

AccorHotels certified review
David U. Couples - 04/09/2017
« Definitely recommended »

Very friendly Hotel, clean and today with excellent tram links in to Bordeaux. Hotel is in a quiet overnight location with good secure car park

AccorHotels certified review
Alex Families - 03/09/2017
« Family shortbreak »

Nice area by the lake and a good base for visiting Bordeaux and region. The menu at the Restaurant/Bar could be better and it is slightly overpriced.

AccorHotels certified review
Anonymous Families - 03/09/2017
« Ros »

Great. Perfect hotel for a few nights stay. Easy access to the tram to explore the city, great pool and games for the children.

AccorHotels certified review
Lester B. Couples - 02/09/2017
« Very happy with my room good value, good food in the restaurant.trave »

Traveling through France.Two days stopover for rest and a look at the city. Very good tram service to the town.( I think Novotel reception should sell the tram tickets for guests as a convenient service) it's not a big deal that you don't but it would be nice.On the whole a very good experience. I have traveled the world and stayed with all levels of hotels. I thought I was taking a gamble. It's payed off. Will definitely be back.

AccorHotels certified review
Claire J. Families - 01/09/2017
« Fab hotel for our family »

We love the swimming pool, the table football, the children's play area and Max loved the xbox! The rooms are a little small for a family of 4 however with the tram on your doorstep, we did not spend much time in the rooms! Breakfast time was very busy and the younger staff need a little more training to manage this.

TripAdvisor review
e7neil Family - 31/08/2017
« Children loved the pool! »

We only stayed one night but we had a friendly welcome. The children loved the pool and we enjoyed having a glass of wine in the lovely garden later on. A great, first night in warm and sunny South est France.

AccorHotels certified review
Patrick T. Couples - 30/08/2017
« Comfortable and relaxed due to excelelent staff »

We had a very relaxing time in a hotel which is well resourced. Novotel Le lac is a wonderful base from which to explore the beautiful city of Bordeaux. It is close to the ring road (rocade) and is on a cheap tram line. It is also close to the football stadium. We always select this hotel when we visit Bordeaux as we know we will get value for money and excellent service.

AccorHotels certified review
Anonymous Couples - 29/08/2017

The room was fine but dinner was very disappointing

AccorHotels certified review
Yorkshire 4. Families - 28/08/2017
« Yorkshire 4 »

We had a wonderful stay at the Novotel Bordeaux Lac, it is very modern with lovely furniture throughout the hotel. The bar and restaurant areas were very impressive including the children's area which even our sons at 11 and 13 enjoyed! Great table football games too which we all enjoyed. The rooms were very clean, spacious (for a family of 4 and this was a standard room) and the beds very comfortable. The shower was also great. We couldn't have asked for more. The only thing I would say is that the coffee and milk were not always replenished and we had to ask and you only received enough for one drink each (per adult) per day and one small bottle of water for 4 people. The reception staff were extremely helpful and happy and made our stay most enjoyable. The pool area is lovely with quite a few sunbeds not a huge pool but sufficient for the hotel. Ideally situated just 15 minutes on the tram which is a minutes walk away. An excellent base for exploring the beautiful city of Bordeaux, we had a wonderful experience and would love to return soon. We would stay in a Novotel again, happy customers, thank you.

AccorHotels certified review
Catherine S. Couples - 27/08/2017
« Always convenient and excellent »

Always good that we can stay with the dogs on route back from Spain

AccorHotels certified review
London C. Couples - 26/08/2017
« London c. ! »

I know I'm in a foreign country travelling to Spain but at least your staff could learn a bit more English in stead of looking at us as if we were Aliens very rude staff

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