Hotel - Novotel Bordeaux Lac
Novotel Hotel Novotel Hotel

Novotel Bordeaux Lac Hotel

4.0/5 1,262 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • OLD English (do not use)
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Room for hearing impaired guests

Leisure and activities

  • Outdoor heated pool
  • Fitness centre
  • Outdoor playground for children

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-00H00
    • Opening hours : Week-end 07:00-00H00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Our rooms

Spacious, contemporary and fully modulable, the Novotel room is a true living space which can be adapted to suit all requirements. Choose comfort, whether for business travel or family vacations.The Novotel Bordeaux Lac hotel offers you 82 sq. ft. (25 m²) rooms with free WIFI, tea and coffee making facilities for free hot drinks, a flat-screen TV and a minibar.

  • 175 rooms
  • 129 non-smoking rooms
  • 7 rooms for people with reduced mobility
  • 55 family rooms
  • 4 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Baby bed
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 5,892 reviews

Our guest reviews for Novotel Bordeaux Lac

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,262 reviews
Kate G. Couples - 13/11/2018 AccorHotels certified review
« Perfect stop over.... »

Very comfortable rooms, nice dinner. Only slight negative was finding our way to the car park....

Robert T. Families - 09/11/2018 AccorHotels certified review

everything was fine as expecte

Ley D. Business - 08/11/2018 AccorHotels certified review
« Excellent stay and very good staff service »

We had a good experience of staying at Novotel Bordeaux Lac. My compliments on your staff training in particular at your reception desk - Abdel was attentive and very welcoming. In the restaurant Alex was helpful in very request we made. If there is just one complaint, if staying for more then two nights which we were, the restaurant menu was limited. However this apart to was a good stay we will use Novotel Bordeaux again.

wayzy Business - 05/11/2018 TripAdvisor review
« Sadly lacking »

We stayed here in July and again this week and found that the same problems experienced on our previous visit were still there.The staff are always excellent but the restaurant is terrible. In July I put the bad service and quality of food down to holiday season temporary staff and maybe lack of a chef but it is still the same.Cold food, expensive deserts that were a few spoons of sponge in the bottom of a coffee mug. Only 6€!Breakfast we were told finished at 10.30 but we found the buffet being cleared away at 9.50.No information in the rooms so you have to call reception. English TV programmes don't work in many instances.I did post a negative review in July but found that it disapeared after a few days!Better news for Accor hotels is that the next night I stayed at the Mercure in Rouen and the food was exceptionally good. The best we have eaten in an Accor establishment in over 12 years!

Albert P. Couples - 30/10/2018 AccorHotels certified review
« Very noisey »

There was a room above us who had checked in late apparently, and were making all sort of sounds and noises till 3.30 am in the morning. We called the front desk three times, and the best they could do for us, was to move us at 12.30 am in the morning, which was totally unacceptable. We had planned a long drive to Spain the following morning, and had to do this with only a few hours of sleep. All we got the next morning from the front desk was "Sorry"!

Anonymous Business - 29/10/2018 AccorHotels certified review
« Some issues with last stay »

There is still a penetrant smell in the air, strong chemicals used for cleaning? It is awful! The breakfast offer is somewhat poor, the room to westside was very warm, air-condition out of service, the tresor did not accept a keycode following the manual though standing properly open and there was too little water pressure in the shower. The shower shows some black fungi.

Anonymous Couples - 29/10/2018 AccorHotels certified review
« Wonderful location, comfortable hotel »

Large and comfortable room in a great location. The only suggestions I would have are at least one bar soap in the bathroom as I don't like the all-purpose squeeze bottle.

Chad C. H. Business - 21/10/2018 AccorHotels certified review
« Excellent Service »

Everyone at the hotel has excellent customer service skills and abilities. They were helpful with every request or need I had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chad H., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Mathilde P.

Giedre Friends - 20/10/2018 AccorHotels certified review
« good »

Pleasant staff. Clean hotel room. Good breakfast. Good dislocation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Giedre S., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Mathilde P.

Xavier Couples - 17/10/2018 AccorHotels certified review
« Rooms and restaurant pleasant . Reception behaviour highly dependant on the staff present each time »

Reception needs training. Some of the associates lack willingness to serve the costumers. Not even a good night when arriving after a tiring day. Unaccurate info about the tramway tickets purchase and info about the nearest stop. Music in the restaurant was repetitive, loud and not for easy listening. Elevator capacity is unappropiate ( small and unique) when there is some people accumulation ( breakfast time or groups arrival/ departure) Location is somewaht far from the city but we knew it. The surprise was that the tramway service was not up to expectations ( very crowded, lack of Air conditioning )

L. P. Business - 15/10/2018 AccorHotels certified review
« great »

great support from staff

Santiago Families - 14/10/2018 AccorHotels certified review
« Satisfactoria »

Experiencia normal

M. Couples - 28/09/2018 AccorHotels certified review
« Worst hotel I have ever stayed in »

Unhelpful and unfriendly staff, dirty furniture in room, corridors dirty and smelly. Management could not care when I complained. We were travelling on holiday and the Novotel Bordeaux nearly spoiled our visit to Bordeaux.

Lynne Couples - 25/09/2018 AccorHotels certified review
« Good hotel with transport links »

The hotel is comfortable and clean. It has plenty of parking and is easy to reach by road. There is a tram stop a couple of minutes from the hotel. It takes 15 minutes to reach the centre of Bordeaux from there. The staff were friendly and pleasant. There is an outdoor swimming pool, which we were glad of in the high temperatures of last week. The restaurant has a fairly limited menu but the food we had was good. There is an outside terrace and it was nice to dine watching the sun set over the lake.

Anonymous Business - 25/09/2018 AccorHotels certified review
« Tb »

Ok

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur L., Merci pour ce retour très positif que je partage avec mes équipes ! A très vite Pascale L. Directrice

Simon N. Couples - 22/09/2018 AccorHotels certified review
« All ok apart from check-in »

Everything was fine apart from check-in where I had completed the online check in but still had a long wait as there was only one memeber of staff on reception

R. S. Friends - 19/09/2018 AccorHotels certified review
« every time we come to BOD, we stay in Novotel Lac »

good location, online check in done but even with my proof on my mobile, reception staff claimed we were not checked in at all

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. R., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascale L. General Manager

Gerald L. Couples - 17/09/2018 AccorHotels certified review
« 10 »

Good. Service, polite staff and also very helpfull. Very lean hotel!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerarld L., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascale Laplace General Manager

Caroline Families - 11/09/2018 AccorHotels certified review
« Restful hotel with good facilities and in a convenient location. »

Pleasant hotel with secure car parking in a relaxed setting, offering a good restaurant for a very enjoyable mini-break.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Caroline L., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascale Laplace General Manager

Josefin Friends - 11/09/2018 AccorHotels certified review

Nice rooms and nice restaurant. A lot to choose from for the breakfast. the garden was also nice and with activities such as boule and other games.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Josefin A., We very much appreciate your comments regarding your stay at the Novotel Bordeaux Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pascale Laplace General Manager

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