Hotel - Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères
Novotel Hotel Novotel Hotel

Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères Hotel

3.5/5 619 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf practice facilities (Nearby)
  • Hard tennis court  (Nearby)
  • Other sports activities
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:30
    • Opening hours : Week-end 19:00-22:30

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The family room at the Hotel Novotel Aix en Provence Pont de l'Arc is a great place to stay in Aix-en-Provence. It has a double bed for the parents and twin beds for the children as well as a bathroom with bathtub

  • 80 rooms
  • 60 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 40 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,020 reviews

Our guest reviews for Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 619 reviews
Femaspaca Business - 17/09/2018 AccorHotels certified review
« IMPECCABLE »

CORRESPOND A NOS ATTENTES

Our hotel has responded to the review
Our hotel has responded to the review

Madame F. bonjour, Je vous remercie infiniment d'avoir pris de votre temps pour commenter votre expérience au sein de notre hôtel, qui, à priori, a été à la hauteur de vos attentes. J'en suis ravi et ne manquerai pas de le partager avec mon équipe. Votre satisfaction est la plus belle des récompenses pour mes collaborateurs qui travaillent jour après jour afin d'offrir un service irréprochable. En espérant vous accueillir à nouveau lors d'un prochain passage sur Aix, Bien cordialement Yoann Perrin Directeur Général Novotel Aix-en-Provence

Gerard Families - 30/08/2018 AccorHotels certified review
« Hotel is in need of major refurbshment and in the short term a cleaning .its a discrace to the brand »

I have stayed at this hotel many times previously and found it ok. This visit I was greeted with the dirtiest and foul smelling room and corridors I have ever experienced .on leaving the lift the smell and soiled carpets are nauseating . This is not a good example of what I have come to expect from Novotel . Also I found the price to be totally out of line with the quality of the hotel . This hotel is damaging your brand.

Jm Families - 22/08/2018 AccorHotels certified review
« Acceptable for 1 night, but need some refurbishment »

Nice personnel, great location but the hotel and some commodities need a refurbishment. The mattress for the big bed was awful and the state of the supplementary beds was very poor, and this happened also last year in the same hotel, so any improvement has been done. Also the price in the bar is abusive. With prices more reasonable you could have more customers interested. Positive things: staff and the change of TVs in the rooms.

Anonymous Families - 16/08/2018 AccorHotels certified review
« Very good »

Very nice breakfast, very good location ,helpful personnel , the room was good,free parking was an asset

Rosalie Families - 12/08/2018 AccorHotels certified review
« Good points but hotel is shabby/dirty and smells of smoke »

Staff were lovely and food was very good but the hotel desperately needs an overhaul and please stop letting people smoke everywhere! The whole hotel stinks! Carpets were filthy too.

Lluís V. Families - 11/08/2018 AccorHotels certified review
« Old hotel »

Old hotel. Payment in afvance. Breakfast not included

Maxine Families - 10/08/2018 AccorHotels certified review
« Super hôte »

Tip top!

Our hotel has responded to the review
Our hotel has responded to the review

Madame P. bonjour, Je vous remercie infiniment d'avoir pris de votre temps pour commenter votre expérience au sein de notre hôtel, qui, à priori, a été à la hauteur de vos attentes. J'en suis ravi et ne manquerai pas de le partager avec mon équipe. Votre satisfaction est la plus belle des récompenses pour mes collaborateurs qui travaillent jour après jour afin d'offrir un service irréprochable. En espérant vous accueillir à nouveau lors d'un prochain passage sur Aix, Bien cordialement Yoann Perrin Directeur Général Novotel Aix-en-Provence

B. S. Families - 04/08/2018 AccorHotels certified review

Breakfast was poor, staff at the restaurant not interested in doing their job, room floor dirty.

Danielle L. Families - 01/08/2018 AccorHotels certified review
« Surprise- a restful getaway off the freeway! »

Fantastic common spaces, a beautiful garden and breakfast area. It was a great surprise. We were expecting a standard hotel off the freeway and it ended up being a very pleasant evening and morning of relaxation. The staff were excellent. Also, if you have an electric car, they have a Tesla charging station in the back. It is great!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, We very much appreciate your notations further to your stay at the Novotel Aix en Provenc. It was a pleasure receiving you and we hope you will put your trust again in our establishment during an upcoming stay. With best regards, Yoann Perrin General Manager Novotel Aix-en-Provence

Tatiana N. Friends - 19/07/2018 AccorHotels certified review
« Satisfying »

Good service but remote location, experienced difficulties calling a taxy, tried to wait for a bus #19, as advised at the reception, but in vain, it doesn't respect the schedule.

Richard G. A. J. Families - 16/07/2018 AccorHotels certified review
« Nice Stay »

Everything was nice, staff very helpfull, room.was as expected.as we were a family of 02 adults and 02.kids. Just some.parts of the hotel.needs some.improvement like carpets and some outside.areas. But nothing to regret.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you so much for taking the time to share your comments with regards to your stay at the Novotel Aix-en-Provence. My team and I are delighted to offer you services that meet your expectations. I hope we will have the opportunity to welcome you again during your next stay in Aix-en-Provence. Sincerely, Yoann Perrin General Manager Novotel Aix-en-Provence

Dr A. A. J. Couples - 11/07/2018 AccorHotels certified review
« Driving Trip to South of France »

Very attentive and helpful staff,

Raphael R. Families - 10/07/2018 AccorHotels certified review
« Great value »

Everything was excellent, even with the unexpected cicadas singing all day and the morning scents, thanks to the many flowers planted all over.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Raphael, Thank you so much for taking the time to share your comments with regards to your stay at the Novotel Aix-en-Provence. My team and I are delighted to offer you services that meet your expectations. The real welcome sense of our staff and their hospitality sense is our first asset I am very pleased that you felt it I hope we will have the pleasure to welcome you back to Aix-en-Provence Best regards Yoann Perrin General Manager Novotel Aix-en-Provence

T. Couples - 10/07/2018 AccorHotels certified review
« Good location, Good team, but very poor rooms »

Rooms are old, not clean (carpets) Not a standard of Novotel Very high price for the value

Ruth R. Friends - 18/06/2018 AccorHotels certified review
« Hotel in Aix »

On reservation it was to be two beds, that did not happen. It was a Queen plus two slat beds( which were quite uncomfortable) . Fine for children but not for an adult. The carpet was deplorable! Mold in bathroom was deplorable. Both should be unacceptable to you! The grounds were beautiful and well kept! Hotel needs steam cleaning on the outside Your staff- Florian - Claire(2) were absolutely WONDERFUL ! These three employees are the only reason I gave your hotel a four. Without them I’d give your hotel a zero. That mold and carpet are disgusting. I am recommending to Expedia travel consultant to drop your hotel from their list

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms Ruth, I want to thank you for your feedback about your last stay in my hotel and I’m really sorry for disagreements. Without minimizing the inconvenience, I’m surprised by your words… I know our rooms should be renovated with a new design, however they propose a 4* hotel’s comfort and equipment. Otherwise, regular external organizations control always certified us an impeccable hygiene. The real welcome sense of our staff and their hospitality sense is our first asset I am very pleased that you felt it I apologize for all your unpleasantness again and send you all my consideration. Best regards Yoann Perrin General Manager Novotel Aix-en-Provence

John &. D. Families - 15/06/2018 AccorHotels certified review
« Great location, staff , facilities and services, but rooms need upgrade of carpets and finishes, which are looking very dated and shabby. »

As usual, using the premises for over 15 years, the experience was great, including the restaurant, garden and pool, but the building fabric and rooms are in need of upgrading to maintain their previous high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John & D., All the team of Novotel Aix-en-Provence Pont de l’Arc wish you a beautiful summer. See you soon Yoann Perrin General Manager Novotel Aix-en-Provence

Marco M. Business - 01/06/2018 AccorHotels certified review
« Room and reception service good as usual, but Restaurant highly below my expectations »

I regularly stay at this hotel anytime I'm in Aix. I noticed a significant change in the quality of the restaurant, both in terms of possible selection offered by the menu but especially in terms of quality of the service that was much below the previous standard I was used to during in all my previous stays (very long waiting time for food despite not so many customers in the restaurant) and of the food (tasteless food and even cold inside (potato purea was cold and looking like simple squeezed potatoes).

Our hotel has responded to the review
Our hotel has responded to the review

All the team of Novotel Aix-en-Provence Pont de l’Arc wish you a beautiful summer See you soon

Paul Families - 29/05/2018 AccorHotels certified review
« Left 2 nights earlt »

Sorry to say but not very positive: The smell in the room but also hallway was terrible. The smell alone literally kept my wife and I awake till 3AM at which point we decided to leave the next day to some place else. The “feeling” of the whole hotel was just old and dirty. Stained carpets, smelly rooms, smelly (different) hallways, a bit sticky sheets, the woodwork outside at the entrance also clearly showing its age (of course at some point beyond a treshold you just start to notice only negatives). Long story short: we left two nights early after 1 night. And I cant remember doing that ever before and we really travel a lot. The hotel could really use a renovation. On the plus side: staff was very polite, friendly and helpful throughout. Offered a free round of drinks when checkin was delayed by 20 mins, helped get the luggage up to the 1st floor, etc. Also excellent service that we were refunded the two nights we left early.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul v., I want to thank you for your feedback about your experience at the Novotel Aix-en-Provence Pont-de-l'Arc. I’m really sorry for disagreements. Without minimizing the inconvenience, I’m surprised by your words… I know our rooms should be renovated with a new design, however they propose a 4* hotel’s comfort and equipment. Otherwise, regular external organizations control always certified us an impeccable hygiene. I apologize for all your inconvenience again. Sincerely, Yoann Perrin General Manager Novotel Aix-en-Provence

Anonymous Couples - 28/05/2018 AccorHotels certified review
« Mixed experience »

Mixed. Common areas were fine, rennovated, modern. But the hallways to the rooms and the room itself was not so "pleasant." Carpetings needs to be replaced and rooms need to be rennovated.

Our hotel has responded to the review
Our hotel has responded to the review

All the team of Novotel Aix-en-Provence Pont de l’Arc wish you a beautiful summer See you soon

Chee L. Business - 28/05/2018 AccorHotels certified review
« very good »

The staff are very helpful and nice.

Our hotel has responded to the review
Our hotel has responded to the review

All the team of Novotel Aix-en-Provence Pont de l’Arc wish you a beautiful summer See you soon

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