Hotel - Novotel Aix en Provence Pont de l'Arc Fenouillères
Novotel Hotel Novotel Hotel

Novotel Aix en Provence Pont de l'Arc Fenouillères Hotel

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3.5/5 596 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 9  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf practice facilities (Nearby)
  • Hard tennis court  (Nearby)
  • Other sports activities
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Karting facilities (Nearby)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:30
    • Opening hours : Week-end 19:00-22:30

Business services

  • 11 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The family room at the Hotel Novotel Aix en Provence Pont de l'Arc is a great place to stay in Aix-en-Provence. It has a double bed for the parents and twin beds for the children as well as a bathroom with bathtub

  • 80 rooms
  • 60 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 40 family rooms
  • 8 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Computer
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,687 reviews

Our guest reviews for Novotel Aix en Provence Pont de l'Arc Fenouillères

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 596 reviews
AccorHotels certified review
P. Couples - 18/05/2018
« SHORT »

SHORT BUT PLEASANT

AccorHotels certified review
Anonymous Solo - 15/05/2018
« Lovely staff but disappointed with dishes missing from menu »

The staff were fantastic, but I ate dinner at the hotel three times and the pasta had ran out each time and was replaced with spaghetti. I ordered room service once and was told nothing on the menu was available besides a charcuterie and another dish not listed. I ended up not ordering anything which was frustrating as it is a long walk to town

AccorHotels certified review
Carlo Business - 10/05/2018
« Fair Hotel »

Tipical Novotel style, as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlo t., Thank you for taking the time to tell us about your experience at the Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères. I am sorry that your experience did not meet all your expectations; We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Y Perrin

AccorHotels certified review
Mirella Business - 16/04/2018
« Very good, clean and nice »

The hotel has all the facilities expected: free parking, no noise in the room, comfortable, nice restaurant. Only minor point: breakfast buffet was sufficient but I was expecting more healthy food (little fresh fruit)

AccorHotels certified review
Sam Families - 13/04/2018
« Quality hotel with a very good breakfast »

This hotel is not walking distance to town, but a short car ride away. The beds were decent and the breakfast had a very good variety and quality. Good value for the money.

AccorHotels certified review
J. Business - 22/02/2018
« RAS »

RAS

AccorHotels certified review
Anonymous Business - 07/02/2018
« Not appropriate for business travel and sports »

The room was clean but there were stains on carpet, chair, mold in bathroom, etc. There is no hand lock on the door from the inside. There is no assigned iron and board to each room, which is not convenient for business travel. Ther is no fitness center, nor direct access to lit trails at night to run. The window seeps air and whistles when closed, and if opened the noise for the highway is fairly loud during traffic hours. The breakfast was excellent. People were nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle M Mrs L., Thank you for taking the time to tell us about your experience at the Novotel Aix-en-Provence Pont-de-l'Arc Fenouillères. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Y.PERRIN General Manager

AccorHotels certified review
Siddharth D. Business - 02/02/2018
« Good and Clean »

I liked the overall experience, especially as the Reception was helpful and guess what they managed to give me the room i want, which is excellent and thats what is expected from Novotel, being a global leader in Hotels.

AccorHotels certified review
Anonymous Couples - 30/12/2017
« Always a happy experience »

My wife and I always start our stay in Aix by staying at the hotel. It is invariably warm and welcoming in every sense.

TripAdvisor review
Couples - 16/11/2017
« Convenient hotel »

The hotel is conveniently located adjacent to the motorway and within easy walking distance to the centre of the old town. It is in need of rejuvenation but the rooms are functional and clean. The bed is good quality for sleeping and the rooms were well insulated.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks for this encouraging feed-back. I am pleased you made most of your stay in Novotel Aix. Even though and as you mentionned, the rooms design is not up to new actual staging standards, our location is privileged, within easy access to highway and city centre and most important, no inconvenience is generated by the closeness. My team and myself will be keen on having you with us again, With best regards, Y.PERRIN General Manager Novotel Aix-en-Provence

AccorHotels certified review
Michael Couples - 15/11/2017
« Convenient stay »

This hotel is conveniently located adjacent to the motorway and within easy walking distance to the Centre of Aix-en-Provence. The hotel is "tired" and in need of a complete renovation. However, it was clean and quiet. The check-in was brisk but totally uninformative. The remainder of the staff were very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.g., Thanks for this encouraging feed-back. I am delighted you enjoyed your stay in our establishment and will be keen on having you with us again, Yours sincerely, Y.PERRIN General manager Novotel Aix-en-Provence

AccorHotels certified review
N Business - 03/11/2017

Conforme au standard Novotel

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Gwt Couples - 29/10/2017
« No (bad) surprise »

As expected

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Anonymous Families - 08/10/2017

Excellent breakfast, clean room, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Anonymous Business - 01/10/2017
« Much better than expected »

Everyone was pleasant especially the staff at the bar/restaurant where I took lunch and most of my dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs Johnson, Thank you so much for this great feed-back. I am delighted you made most of your stay at the hotel. I will be keen on having you with us again soon for another journey in Aix-en-Provence. With best regards, Y.PERRIN General Manager

AccorHotels certified review
Oliver Business - 25/09/2017
« Business trip in Aix en Provence »

It has been a very good experience and a great stay at the Novotel Aix Pont de l'Arc. You have there an outstanding team including the reception team, breakfast team, Bar & restaurant team, they are all very professional, very friendly, discreet & polite. The management can be very proud of all those individuals, they really deserves to be recognized by their direction/management for all the good care they offer to the customers. To summarize, it was very good to stay at your hotel. Thanks again to you and your team for the wonderful welcome & services, responsiveness, kind hospitality and excellent support!

Our hotel has responded to the review
Our hotel has responded to the review

Dear M.l., A big THANK YOU for this encouraging comment. I am effectiveley very delighted, yet proud of the responsiveness and professionnal attitude and feel-welcome of my team members. It is a great asset and I am deeply aware we have great persons with great natural behaviour towards our guests. Again, thank you for this feed-back and I will be looking forward to having you with us soon. Best Regards, Y.PERRIN General Manager Novotel Aix-en-Provence

AccorHotels certified review
J. Business - 20/09/2017

sympa

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Francois C. Business - 18/09/2017
« Correct »

But one feedback is that the room supposed to be a non smoking room smelt a lot the cigarette.

Our hotel has responded to the review
Our hotel has responded to the review

.

AccorHotels certified review
Kellie B. Families - 12/09/2017
« Did not get what I paid for »

I paid for a 4 star experience. This hotel is a 3 star at best. The carpet is dingy and the furniture is old and worn. There is mold in the bath tub and the walls are thin.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kellie, Thank you for choosing our hotel for your journey in Aix-en-Provence and also getting back to us with this feed-back. I deeply apologize for the details that tarnished your journey. To get back to you on the mentionned points: I am fully aware that our product is definitely not up to the new Novotel standards of design, we however try to provide the best value for money offering neat, spacious and comfortable accomodation for a delighfull stay. Our concern is not a cleanness issue. In this sense, we have appropriate outsourced companies that check and evaluate randomly the cleanness of our rooms and our results are quite satisfactory for our classification. Some of our installations could give a dirty look whereas it is more linked to their age, like the carpets for example. If you go throught previous guests comments and far away from minimizing your negative feelings, our team members are a real asset to this hotel and have a reputation of willing to exceed expectations with always a natural willing and empathy. I hope this Feel-Welcome sense could take over the style of our building in another stay. Again, please accept my sincerest apologies and I hope this stay experience will not impact your loyalty to our brand. Yours sincerely, Y.PERRIN General Manager

AccorHotels certified review
Hycham Business - 07/09/2017
« Good »

My stay was nice out of experience in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Ezbiri, Thanks for taking the time to share your comments, I am delighted your enjoyed your accomodation experience. I am however surprised your experience at the restaurant was not up to your expectations. It would be great if you could get back to me with some more details: what it a question of service or meal quality? This could help us improve our quality of services. Thanks again for your feed-back and I will be looking forward to having you with us soon. Best regards, Y.PERRIN General Manager

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