Hotel - Novotel Paris Nord Expo Aulnay
Novotel Hotel Novotel Hotel

Novotel Paris Nord Expo Aulnay Hotel

3.9/5 792 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Currency exchange  (Nearby)

Leisure and activities

  • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living areas. All rooms are equipped with a minibar and tea & coffee making facilities.The rooms at the Hotel Novotel Aulnay-sous-Bois measure 269 sq. ft. (25 m²) and have a bed (55"/140 cm wide), bathtub or shower, separate toilet and tea and coffee making facilities.

  • 139 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 44 family rooms
  • 8 connecting rooms
    • Pulse air
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • WiFi in your room
    • TV Bouquet beIN Sports
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 792 reviews

Our guest reviews for Novotel Paris Nord Expo Aulnay

100% genuine reviews from our guests

Find out more
Jendoubi S. Business - 30/07/2018 AccorHotels certified review
« EXCELLENT HOTEL WITH A PROFESSIONAL CARING TEAM »

I HAVE STAYED IN THIS HOTEL DURING MY BUSINESS TRIP IN PARIS THE ROOM WAS BIG AND WITH COOL TEMPERATURE DESPITE THE HEATWAVE OUTSIDE. GREAT BEDDING , FULL BREAKFAST WITH CREPE WELL RESTED AFTER LONG DAY OF WORK ON THE COMFY BED THE RECEPTION TEAM WAS OUTSTANDING HELPFUL ,VERY PROFESSIONAL

Alan O. Families - 29/07/2018 AccorHotels certified review
« Fairly good, hotel a bit scruffy »

Ok. Hotel could be cleaner

Amos Business - 09/07/2018 AccorHotels certified review
« Really disappointed »

I am a regular customer in the AccorHotels and when I arrived at the hotel I was expecting the usual treatment but first I find out that my room did not have air conditioning and I called the reception and was told that it is the same in all the rooms and they asked to go to the reception for a fun. The same was said to me when I asked for an iron. So I had no choice but to go down and get it. Poor customer service!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMOUR M., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Julienm Business - 02/07/2018 AccorHotels certified review
« Pleasant experience with a good range of services »

Good quality rooms, quiet hotel in a busy area. Enjoyed the decoration, the service and the amenities. The restaurant was a good addition. The service was very friendly and we enjoyed it in spite of a few hiccups. Enjoyed the lobby, pool side terrace and parking facilities.

Martijn Business - 14/06/2018 AccorHotels certified review
« Old rooms are not up to Novotel standard »

I booked through the app. The pictures shown there are all from renovated rooms. Apparently there is 1 floor that hasn't been renovated. I was so unfortunate to get a room on this floor. This was far from the quality that I am used to from a Novotel. Not only the outdated design of the room, but also the quality of the bed and pillows. The AC system is controlled centrally so it was quite hot in the room. I had to sleep with the window open, which is far from ideal with the busy road in front of the hotel. Also the room and corridor were not clean. The breakfast was good, but that's currently the only good thing that comes to mind. Oh no, there is one more thing that was good, that is the wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIJN M., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Peter Business - 25/04/2018 AccorHotels certified review
« Very expensive hotel for minimal performance »

Hotel rate is way too high for the service provided. Rooms were extremely hot and do not have airconditioning. Sleeping with an open window is impossible due to traffic noise. Fitness room was not acccesible with the key card. Pool was still empty. Diner in the evening was presented as a buffet with minimal choices. Quality of the food was good however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER DE B., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Quality Department.

Jani Business - 26/03/2018 AccorHotels certified review
« Very disappointed stay at Novotel Paris Nord Expo Aulnay - 1st and last visit for sure »

I had a reservation of best available room with brakfast and room was prepaid via Egencia agency. Firstly they given me room #524. Right away I notice that this is not the room I recerved (It was like an motel room from 1990´s). They change the room after I made the reclamation to reception. New room #240 was like ordered, but there was very cold and aircondition didn´t work at all. I went to the reception again, and they said that they will ger extra heater later in the evening and they will reserve one for me. After our Company dinner in the hotel restourant I went again to reception and asked do they already have these heaters - unfotunately they al were gone. I got extra blanket. So you might think, this wasn´t big deal - in the room was only +15´c - it was so cold. it´s nice that you get this kind of experience when pay over 180 eur/night. Well - when my wife checked out they charge the room rate from her credit card. So we paid this unforgetable over night stay twice!!! After phone call to the hotel manager from the airport and two emails to him I got answer after two days that they will credit note this. But all this with out any apologize - that was totally different "great" Novotel experiences than I had e.g in Novel Barcelona City in last June.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. G., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This does not reflect ou customer usual relation and we will take all the measures required in term of room check to prevent this kind of situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 26/03/2018 AccorHotels certified review
« Great service »

Check-in was good but room was cold and the thermostat did not appear to make a difference but the front provide me a heater and all was good after - only needed the heater for the first night. The room was clean, tidy and looked in good condition. The restaurant staff was great. So an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T F., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sami T. Business - 24/03/2018 AccorHotels certified review
« Satifying but expensive to quality »

Short, forced for circimstances and not very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMI t., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Quality Department.

Anonymous Business - 14/02/2018 AccorHotels certified review
« Ok »

It was a very brief visit. Hotel was convenient for the airport, staff were very nice, lobby area was fine, room was very tired and well used. The rooms need to be refreshed... the carpet in my room looked dirty and had several holes/ burn marks. I'm sure housekeeping are cleaning the rooms properly but it is no longer in good condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID M., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Quality Department.

Hervé Couples - 03/01/2018 AccorHotels certified review
« No happy about the service »

The team is not customer friendly and service oriented.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUKUNKU K., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Quality Department.

Anonymous Business - 07/12/2017 AccorHotels certified review
« Great welcome and personalized service »

Good and very comfortable rooms but the what I most appreciated is the welcome and service at the restaurant. Hriendly and homely.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ISABELLE V., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Quality Department.

Marcel Business - 06/12/2017 AccorHotels certified review
« Perfect accomodation around the area. »

Everything was well done, except a little minor issue on the breakfast serving time. Breakfast was not available according to the time stated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARCEL W., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Athanasios Business - 16/11/2017 AccorHotels certified review
« Average »

Arrived late at hotel. Had to wait long until gate is opened for the car. Posted label for breakfast at door. Label remained at door until check out

Our hotel has responded to the review
Our hotel has responded to the review

Dear ATHANASIOS S., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Quality Department.

Salvador A. Business - 27/10/2017 AccorHotels certified review
« overall a good stay as usual. »

overall a good stay as usual. i slept in room 412 and i could not turn off the light in the entrance of the room and still have light in the bathroom and the rest of the room by the bed. in the night i had leave the light in the entrance on and close the inner door to be able to turn on and off the ligths in the room. Hotell key card was at all time in the holder by the entrance. Feel free to Contact me if you want me to explain it futher. best regards Salvador

Christophe Business - 16/10/2017 AccorHotels certified review
« As expected »

Was as it should be. Never let me down yet.

Ingo Business - 22/09/2017 AccorHotels certified review
« missing tv options »

TV options are very poor, basically french chanels, no german chanel. movie options which were given in old system had been the big advantage in novotel suite all over france, specially when you stay for many days very sad that you dont serve international guests with international entertainment

Our hotel has responded to the review
Our hotel has responded to the review

Dear INGO J., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Quality Department.

Fisgo Business - 13/09/2017 AccorHotels certified review
« NOT SAME ROOM AS THE ONE I SAW »

THERE WAS GOING TO BE A BUS FOR THE FAIR BUT THERE WASNT. WHEN I ASKED FOR A TAXI, THEY BOOKED A VAN WHICH COST US DOUBLE PRICE FROM TAXI.I WASNT INFORMED FOR THAT. THE ROOM HAD PRICE FOR A 4STAR HOTEL BUT IT WASN'T 4STAR ROOM FOR SURE NOT VERY CLEAN ROOM, THE BATHROOM WAS NOT CLEAN. VERY SORRY

Our hotel has responded to the review
Our hotel has responded to the review

Dear KONSTANTINOS G., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Quality Department.

Penney R. L. Business - 12/09/2017 AccorHotels certified review

It was nice the way staff to help with food so great and so willing to help One guy at front desk not so friendly kind of abrupt but fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear PENNEY L., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Quality Department.

Sarah K. Business - 16/08/2017 AccorHotels certified review
« GOOD NIGHT SLEEP IN A VERY COMFORTABLE ROOM AND GREAT STAFF »

I WAS ON BUSINESS TRIP TO PARIS I STAYED IN THIS HOTEL GOOD LOCATION , BIG ROOM , NICE BATHROOM , EXTENDED BREAKFAST (CREPES ..) STAFF VERY FRIENDLY AND PROFESSIONAL

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