Hotel - Novotel Paris Nord Expo Aulnay
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Novotel Paris Nord Expo Aulnay Hotel

4.0/5 186 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Currency exchange  (Nearby)

Leisure and activities

  • Outdoor unheated pool

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 9 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

With a contemporary and completely modular design, Novotel's spacious rooms are real living areas. All rooms are equipped with a minibar and tea & coffee making facilities.The rooms at the Hotel Novotel Aulnay-sous-Bois measure 269 sq. ft. (25 m²) and have a bed (55"/140 cm wide), bathtub or shower, separate toilet and tea and coffee making facilities.

  • 139 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 44 family rooms
  • 8 connecting rooms
    • Pulse air
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • WIFI in your room
    • TV Bouquet beIN Sports
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • Internet access via Fiber Optics
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.9/5 AccorHotels Rating 845 reviews

Our guest reviews for Novotel Paris Nord Expo Aulnay

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 186 reviews
Christophe K. Business - 04/10/2018 AccorHotels certified review
« Ok, but points of improvement. »

Thanks for the possibility to give feedback. The rooms and (evening) food are always a positive note at Novotel (the Ceviche was delicious). Two minor downsides at Aulnay: - the ventilation in the dining room is noisy and it's pretty annoying - the keycards lose the magnetic info easily so you have to ask to recharge your badge with the room nr every day. Best regards, Christophe

Business - 23/09/2018 TripAdvisor review
« Exereince that cannot be rated more than average »

Many issues to fix1. The corridor just stinks2. A/C is not effective. This is acknowledged by the reception, but the Solution - Use a fan. I have stayed in hotels across the world, and this is a solution that I am hearing for the first time !3. The ladies at the reception needs to be more courteous, both in terms of talking to guests and discharging their duties.. Absolutely no response to bells / buzzer from outside to open the gate. Finally had to call and get the gates opened. When asked about it, the response was cold 4. In the room, Carpets were dirty

C. Business - 16/09/2018 AccorHotels certified review
« Excellent Stay »

I stayed in this hotel for 1 week after much research on a suitable accommodation so as to attend the Maison Et Object exhibition. The decision to stay in this hotel was the RIGHT one! It was clean and room is big. It is a newly renovated room. Overall, it was a good stay. Although the breakfast is the same everyday, they have very good bread that is baked freshly every morning! We enjoyed the breakfast!

Business - 16/09/2018 TripAdvisor review
« Excellent place to stay »

The room is newly renovated with a big room. The breakfast may be the same everyday but it was good overall for me. The bread is freshly baked everyday! It is a perfect stay if you are visiting the exhibition but you must self-drive. Parking is also free and easily accessible from the airport and Paris Nord Exposition Villepinte. I did many online reading to find a suitable accomodation for my 1-week long visit for the exhibition, it is perfect for me! Highly recommended if you self-drive.

Amanda W. Business - 13/09/2018 AccorHotels certified review
« Disappointing stay »

Generally your hotel is understaffed which impacts on service and value, on three occasions of ordering food and what was advertised on the menu as a complete dish was not served on the plate, when I tried to discuss this with staff members they just giggled and said I don't understand. . . the steak was horrendous, on one evening having waited 40 minutes after I had finished my main I gave up on trying to order a desert, no staff member even looked at me. Being served dirty glasses, corked wine, asking for an ashtray and given a dirty one. I have bites all over my feet from bed bugs (I have never experienced this) The TV cannot show general channels as their is no signal. In all my years of travelling I have never experienced such a multitude of awful circumstances in one hotel. You are charging a premium rate this should be reflected in your service and amenities. I wont even go into the details of how difficult it was trying to pay for this hotel online/over the telephone as I am scheduled to stay with you again in a weeks time and I ma not looking forward to it. . . . Its just incredible.

Sarah B. Business - 11/09/2018 AccorHotels certified review
« IMPRESSIBLE PROFESSIONAL STAFF »

The stay in the hotel was very nice great comfy bed large room secured parking nice breakfast ( pancake & local cheeses yummy ) reception staff very helful and friendly

Sarah C. Families - 08/09/2018 AccorHotels certified review
« Enjoyed my stay and will come again. »

We were made very welcome. Our room was quiet and clean, the beds comfortable, everything we needed was there. Sadly I left some things in the wardrobe in Room 431 on 4 September and I am hoping that William at Reception will organize for them to be sent to me. I am waiting to hear how much I need to send to the hotel to pay the postage because I have been asked by William to give my card details and signature for an unspecified amount of money which I do not feel that I can do. I hope very much that this can be arranged. Apart from this problem I have been delighted with my stay which brought my daughter, granddaughter and myself to visit Paris. We enjoyed staying in Aulnay Sous Bois also because we experienced going into Paris by bus and train each day and so got to know the suburbs also.

Marco Business - 03/09/2018 AccorHotels certified review
« Disappointed »

16 € for a tiny breakfast? Very disappointing an unusual for a Novotel.

Danny M. Families - 01/09/2018 AccorHotels certified review
« Perfect stay with my family »

We all enjoyed ourselves, the facilities and staff were brilliant!!

Sanne Couples - 19/08/2018 AccorHotels certified review
« Switched to a better room eventually »

When we received the hotel key we entered our hotelroom but we were really not happy. The room had holes in the floor it was really dirty and it smelled like sigarettes. The couch was really old and did not look clean. Just to be honest it was as a horrible room. Thankfully we went to the reception and showed you pictures of the room and you gave us the keys of an other room that was renovated. That one was really good.

Jendoubi S. Business - 30/07/2018 AccorHotels certified review
« EXCELLENT HOTEL WITH A PROFESSIONAL CARING TEAM »

I HAVE STAYED IN THIS HOTEL DURING MY BUSINESS TRIP IN PARIS THE ROOM WAS BIG AND WITH COOL TEMPERATURE DESPITE THE HEATWAVE OUTSIDE. GREAT BEDDING , FULL BREAKFAST WITH CREPE WELL RESTED AFTER LONG DAY OF WORK ON THE COMFY BED THE RECEPTION TEAM WAS OUTSTANDING HELPFUL ,VERY PROFESSIONAL

Alan O. Families - 29/07/2018 AccorHotels certified review
« Fairly good, hotel a bit scruffy »

Ok. Hotel could be cleaner

Amos Business - 09/07/2018 AccorHotels certified review
« Really disappointed »

I am a regular customer in the AccorHotels and when I arrived at the hotel I was expecting the usual treatment but first I find out that my room did not have air conditioning and I called the reception and was told that it is the same in all the rooms and they asked to go to the reception for a fun. The same was said to me when I asked for an iron. So I had no choice but to go down and get it. Poor customer service!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMOUR M., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Julienm Business - 02/07/2018 AccorHotels certified review
« Pleasant experience with a good range of services »

Good quality rooms, quiet hotel in a busy area. Enjoyed the decoration, the service and the amenities. The restaurant was a good addition. The service was very friendly and we enjoyed it in spite of a few hiccups. Enjoyed the lobby, pool side terrace and parking facilities.

Martijn Business - 14/06/2018 AccorHotels certified review
« Old rooms are not up to Novotel standard »

I booked through the app. The pictures shown there are all from renovated rooms. Apparently there is 1 floor that hasn't been renovated. I was so unfortunate to get a room on this floor. This was far from the quality that I am used to from a Novotel. Not only the outdated design of the room, but also the quality of the bed and pillows. The AC system is controlled centrally so it was quite hot in the room. I had to sleep with the window open, which is far from ideal with the busy road in front of the hotel. Also the room and corridor were not clean. The breakfast was good, but that's currently the only good thing that comes to mind. Oh no, there is one more thing that was good, that is the wifi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIJN M., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Peter Business - 25/04/2018 AccorHotels certified review
« Very expensive hotel for minimal performance »

Hotel rate is way too high for the service provided. Rooms were extremely hot and do not have airconditioning. Sleeping with an open window is impossible due to traffic noise. Fitness room was not acccesible with the key card. Pool was still empty. Diner in the evening was presented as a buffet with minimal choices. Quality of the food was good however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER DE B., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Quality Department.

Jani Business - 26/03/2018 AccorHotels certified review
« Very disappointed stay at Novotel Paris Nord Expo Aulnay - 1st and last visit for sure »

I had a reservation of best available room with brakfast and room was prepaid via Egencia agency. Firstly they given me room #524. Right away I notice that this is not the room I recerved (It was like an motel room from 1990´s). They change the room after I made the reclamation to reception. New room #240 was like ordered, but there was very cold and aircondition didn´t work at all. I went to the reception again, and they said that they will ger extra heater later in the evening and they will reserve one for me. After our Company dinner in the hotel restourant I went again to reception and asked do they already have these heaters - unfotunately they al were gone. I got extra blanket. So you might think, this wasn´t big deal - in the room was only +15´c - it was so cold. it´s nice that you get this kind of experience when pay over 180 eur/night. Well - when my wife checked out they charge the room rate from her credit card. So we paid this unforgetable over night stay twice!!! After phone call to the hotel manager from the airport and two emails to him I got answer after two days that they will credit note this. But all this with out any apologize - that was totally different "great" Novotel experiences than I had e.g in Novel Barcelona City in last June.

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. G., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This does not reflect ou customer usual relation and we will take all the measures required in term of room check to prevent this kind of situation. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anonymous Business - 26/03/2018 AccorHotels certified review
« Great service »

Check-in was good but room was cold and the thermostat did not appear to make a difference but the front provide me a heater and all was good after - only needed the heater for the first night. The room was clean, tidy and looked in good condition. The restaurant staff was great. So an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T F., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Sami T. Business - 24/03/2018 AccorHotels certified review
« Satifying but expensive to quality »

Short, forced for circimstances and not very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SAMI t., We very much appreciate your comments regarding your stay at the Novotel Paris Nord Expo Aulnay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Steeve Quality Department.

Anonymous Business - 14/02/2018 AccorHotels certified review
« Ok »

It was a very brief visit. Hotel was convenient for the airport, staff were very nice, lobby area was fine, room was very tired and well used. The rooms need to be refreshed... the carpet in my room looked dirty and had several holes/ burn marks. I'm sure housekeeping are cleaning the rooms properly but it is no longer in good condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID M., Thank you for taking the time to tell us about your experience at the Novotel Paris Nord Expo Aulnay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Steeve Quality Department.

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