Hotel - Novotel Massy Palaiseau
Novotel Hotel Novotel Hotel

Novotel Massy Palaiseau Hotel

3.5/5 463 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.All rooms at the Hotel Novotel Massy Palaiseau measure 269 sq. ft. (25 m²) and offer free WIFI. Choose the Executive Room and enjoy a wellness kit with bathrobes and slippers, Nespresso coffee machine and free minibar.

  • 147 rooms
  • 147 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Manual temperature control
    • Satellite/cable colour TV
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,014 reviews

Our guest reviews for Novotel Massy Palaiseau

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 463 reviews
Chris C. Business - 01/08/2018 AccorHotels certified review
« Poor »

First of all on arrival there was no one manning the reception desk, it was left fully open, I was able to walk around in the offices unchallenged and had I been otherwise inclined could have helped myself to anything, or more worryingly left anything I wanted....! Someone finally turned up after about 5 minutes to check us in. Later we decided to eat in the restaurant. It was a disaster... The service was slow, the staff had little idea what they were doing. We ordered 1 starter and two main courses. The starter and one main were brought out at the same time after a considerable wait, so we asked the server to take the main away until we were ready to eat together. The starter ordered was supposed to be hot, but it was delivered cold... it was the last straw and we left the restaurant. Last nail in the coffin.. I had used the online checkin, to save time checking out. As yet I still have not received an invoice for my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris c., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Ingrid Families - 31/07/2018 AccorHotels certified review
« In need of renovation. »

Staff was friendly, internet was good. Hallways smelled like urine, the room smelled musty. Carpet had stains all over the room. Bed slept good. The bathroom could use ventilation. The breakfast wasn't anything to write home about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid L., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

M H. Business - 30/07/2018 AccorHotels certified review
« Business trip, everything was as it should be »

Everything was as it should before a business trip, clean room, comfortable bed, good internet connection and nice breakfast

Bart Business - 29/07/2018 AccorHotels certified review
« Heatwave in Paris »

Good staff. Good team in the restaurant. However choice and quality of food is less then a year ago Too much noise at night from large groups of passing through visitors.

Anonymous Solo - 29/07/2018 AccorHotels certified review
« One night in Palaiseau »

The hotel was nice and clean and okay for one night. The parking in front of the hotel was important to me.

X Solo - 21/07/2018 AccorHotels certified review
« Good night »

Good sleep

Veronique D. H. Business - 11/07/2018 AccorHotels certified review
« no problem - easy to access nice people »

All questions answered - good experience

Philippe L. Business - 08/07/2018 AccorHotels certified review

Great stay. Only complaint: the hotel needs to have more iron equipments available on site

Anonymous Business - 24/06/2018 AccorHotels certified review

Bad reception, bad food, run down rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samantha H., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Teresa M. Couples - 21/06/2018 AccorHotels certified review
« Good overnight stopover »

Helpful staff and a friendly welcome. There is not too much to do in the local area but a short walk led us to a couple of bars/restaurants. Hotel was clean and tidy, carpets were starting to look a little tired.

J. Couples - 07/06/2018 AccorHotels certified review
« Stay May 29 »

Nice room with swimming pool view Breakfast was average

Val Business - 03/06/2018 AccorHotels certified review
« comfortable and efficient »

I arrived late at night and left soon in the morning, therefore all I needed was a comfortable room and a good breakfast, a good wireless connection, plus some help in printing the boarding pass. All these things were as expected

Pascal A. Families - 28/05/2018 AccorHotels certified review
« A one night stop on the road for holidays »

Good and fast check-in and check-out at the reception. Clean room. Good breakfast. We experienced a General Power failure in our room's area that has been fixed within the next 10mn and finally did not impact our departure. Given I did not use my drink voucher, the receptionist during the check-out has kindly offered water bottles for the kids for the road. Much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal A., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

Dave K. Business - 18/05/2018 AccorHotels certified review
« Really suitable whilst working nearby »

Nice. Good standard business hotel. Staff catered for needs well and arranged that large tour party were catered for separately allowing myself and colleagues space to have breakfast in a quick and suitable manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear david k., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

Anonymous Business - 06/05/2018 AccorHotels certified review
« great service »

satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrik G A D., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

To… Business - 02/05/2018 AccorHotels certified review
« Excellent hotel at the outskirts of Paris. »

Excellent hotel at the outskirts of Paris. Nearby trainstation of Massy (TGV). Very helpfull staff.

Anonymous Business - 29/04/2018 AccorHotels certified review
« Business like »

Business like

Iftekhar Business - 17/04/2018 AccorHotels certified review
« Did not Enjoy the stay »

I did not enjoy my stay for 8 nights in Novotel Massy Palaiseau since the room given to me was not a good one. I had bugs walking on the floor, the room was a corner room at the last end of the corridor, the carpet of the room was not clean, I had to ask for my drinking water bottle everyday and the breakfast had absolutely no variety. The dining experience was also not very warming. I do not consider this to be a good business hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iftekhar C., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Laurent R. Business - 17/04/2018 AccorHotels certified review
« Nothing special »

It ws the first stay in this hotel. The overall experience was good but nothing special in comparison with other hotels of the group accor (as ibis hotel or ibis style). My experience of the bar was unpleasant. The manager (or person in charge) that night was unfriendly too familiar with the customers and not listening to the request. I stay in the bar because the restaurant was full waiting in total of 40 minutes to get a table. During my waiting I had to wait another 15 minutes before my order was taken. The place was busy but not crowded. I was not the only one to wait for the waiter to come. Even if he was the oldest of the bar/restaurant's team, he was in my opinion the unexperienced waiter of the group. The person need a proper training. After this unpleasant experience in the bar, everything went well in the restaurant. The service was good, the food was good. Even the young waiter that was taking care of my table was (even if he still learning) willing to put the customer satisfaction in the first place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurent R., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

F. Solo - 16/04/2018 AccorHotels certified review
« Ras »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge F., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

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