Hotel - Novotel Massy Palaiseau
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Novotel Massy Palaiseau Hotel

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3.5/5 452 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our restaurants and bars

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See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,934 reviews

Our guest reviews for Novotel Massy Palaiseau

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 452 reviews
AccorHotels certified review
J. Couples - 07/06/2018
« Stay May 29 »

Nice room with swimming pool view Breakfast was average

AccorHotels certified review
Val Business - 03/06/2018
« comfortable and efficient »

I arrived late at night and left soon in the morning, therefore all I needed was a comfortable room and a good breakfast, a good wireless connection, plus some help in printing the boarding pass. All these things were as expected

AccorHotels certified review
Pascal A. Families - 28/05/2018
« A one night stop on the road for holidays »

Good and fast check-in and check-out at the reception. Clean room. Good breakfast. We experienced a General Power failure in our room's area that has been fixed within the next 10mn and finally did not impact our departure. Given I did not use my drink voucher, the receptionist during the check-out has kindly offered water bottles for the kids for the road. Much appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pascal A., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Dave K. Business - 18/05/2018
« Really suitable whilst working nearby »

Nice. Good standard business hotel. Staff catered for needs well and arranged that large tour party were catered for separately allowing myself and colleagues space to have breakfast in a quick and suitable manner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear david k., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Anonymous Business - 06/05/2018
« great service »

satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrik G A D., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
To… Business - 02/05/2018
« Excellent hotel at the outskirts of Paris. »

Excellent hotel at the outskirts of Paris. Nearby trainstation of Massy (TGV). Very helpfull staff.

AccorHotels certified review
Anonymous Business - 29/04/2018
« Business like »

Business like

AccorHotels certified review
Iftekhar Business - 17/04/2018
« Did not Enjoy the stay »

I did not enjoy my stay for 8 nights in Novotel Massy Palaiseau since the room given to me was not a good one. I had bugs walking on the floor, the room was a corner room at the last end of the corridor, the carpet of the room was not clean, I had to ask for my drinking water bottle everyday and the breakfast had absolutely no variety. The dining experience was also not very warming. I do not consider this to be a good business hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iftekhar C., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Laurent R. Business - 17/04/2018
« Nothing special »

It ws the first stay in this hotel. The overall experience was good but nothing special in comparison with other hotels of the group accor (as ibis hotel or ibis style). My experience of the bar was unpleasant. The manager (or person in charge) that night was unfriendly too familiar with the customers and not listening to the request. I stay in the bar because the restaurant was full waiting in total of 40 minutes to get a table. During my waiting I had to wait another 15 minutes before my order was taken. The place was busy but not crowded. I was not the only one to wait for the waiter to come. Even if he was the oldest of the bar/restaurant's team, he was in my opinion the unexperienced waiter of the group. The person need a proper training. After this unpleasant experience in the bar, everything went well in the restaurant. The service was good, the food was good. Even the young waiter that was taking care of my table was (even if he still learning) willing to put the customer satisfaction in the first place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurent R., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
F. Solo - 16/04/2018
« Ras »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Dear Serge F., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Anonymous Business - 13/04/2018
« Agreeable »

bit too far to walk from offices & RER

AccorHotels certified review
P. Business - 12/04/2018
« Quality/price ratio questionnable »

Good service, good people but hotel requires to be refreshed

AccorHotels certified review
David Business - 12/04/2018
« Nice and just as expected »

Was good. Bar and reception staff friendly and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear david k., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Anonymous Business - 09/04/2018
« Almost perfect »

Only the lack of electric slots and the air conditioning a bit noisy. rest was perfectly fine! Nice bathroom and bed. Restaurant nice (but very cold temperature which push me to decrease the rating)

AccorHotels certified review
Anonymous Business - 08/04/2018
« OK »

-

AccorHotels certified review
Siarul I. Business - 27/03/2018
« Disappointing »

Disappointing. Ambience was gloomy. Room toilet was too small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Siarul I., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Anonymous Business - 22/03/2018

Good service, nice staff and absolutely satisfactory breakfast. The room was worn and would gain from a renovation. Fx carpet had stains and furniture had seen better days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrik Kempf, Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
David Business - 17/03/2018
« grossly over priced »

Hotel booked by a local customer who never asked the price. €240 per night is a joke for this place. Will never ever use Novotel or any of its associates again.

AccorHotels certified review
Anonymous Business - 01/03/2018
« One Night Business Stay »

Nice room and pleasant staff, restaurant is reasonable

AccorHotels certified review
Anonymous Business - 07/02/2018
« As expected »

All items in room functioned well, good breakfast.

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