Novotel Massy Palaiseau Hotel 4 stars

TripAdvisor rating 3.5/5 490 reviews
Novotel Massy Palaiseau
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Hotel extras

  • Outdoor swimming pool overlooking the landscaped garden

  • 8 meeting rooms with natural light

  • Family Rooms for 2 adults and 2 children under age 16

  • Restaurant and bar with tranquil outdoor terrace overlooking the pool

  • Large, private, outdoor car park with 150 spaces

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Outdoor playground for children
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
Business services
  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Massy Palaiseau

18.20 Avenue Emile Baudot
91120
palaiseau
france

Tel: +33164539000

Fax: (+33)1/64471780

Contact email

Check-in from 12h00

Check out up to 12h00

  • BUS 199 :   199 BAUDUSSE-BAUDOT

  • Massy RER - Châtelet :   J Noctambus Ramolfo Garnier

  • Massy RER - Longjumeau :   199 Baudot

  • Massy RER - Rungis MIN :   319 Ampère Nord

  • RER :   B / C MASSY PALAISEAU

  • RER B4 :   B4 Massy Palaiseau

  • RER C2 :   C2 Massy Palaiseau

  • RER C8 :   C8 Massy Palaiseau

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    PARIS ORLY At 15km / 9.32 miles

  • By plane

    ROISSY CHARLES DE GAULLE At 50km / 31.07 miles

  • By car

    PALAISEAU MASSY ZI At 1km / 0.63 miles

  • By train

    MASSY TGV At 0.8km / 0.5 miles

GPS :48.719146, 2.263697

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. All rooms at the Hotel Novotel Massy Palaiseau measure 269 sq. ft. (25 m²) and offer free WIFI. Choose the Executive Room and enjoy a wellness kit with bathrobes and slippers, Nespresso coffee machine and free minibar.

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: x4
  • Area: From 14
  • Views: City side, Pool side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with park and pool view, 1 double bed and 1 single sofa bed

  • Max. number of persons: x4
  • Area: From 14
  • Views: Pool side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 14
  • Views: City side, Pool side, Park view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 14
  • Views: Courtyard side, Park view, Pool side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

A TOUTE HEURE

Photo non contractuelle / Strictly non binding

You can order meals 24 hours a day with the "A Toute Heure" menu

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 11

  • Maximum size: 458 m²

  • Maximum capacity: 346 people

  • Maximum banquet capacity: 104 people

Find out more
Novotel Massy Palaiseau Meeting Room

Our guest reviews for
Novotel Massy Palaiseau

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,326 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

490 reviews

Two nights on business trip

Customer review rating 4.0/5

Anonymous Business - 10/04/2019 AccorHotels certified review

Receptionist at check-in showed exceptional service standard. Food in restaurant at dinner time a little limited (blackboard display in reception area totally unavailable) and wine by the glass even less (changing menu apparently). Room service breakfast good, but 15 minute window is too long and wasted time in the morning. Room and bedroom/bathroom facilities of very good standard. TV had no English channels but this was fixed once notified to receptionists on second day of stay.

Dear Mrs. E., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. We have also taken into account your remarks in order to improve our service. It is always a pleasure to receive constructive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be better than the previous one. Sincerely, Marc PELLETIER General Manager

Ok experience

Customer review rating 4.0/5

Minna Business - 03/04/2019 AccorHotels certified review

The room was fine - one thing we noticed is that during breakfast the dishes were often finished and e.g. fruit not available

Dear Ms V., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I do apologise for the issues you encoutered during breakfast. It has been raised to the relevant team so that it doesn't happen again. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER General Manager

Taxi was not ordered, room was not clean, overall renovation status not in line with 4 star hotel

Customer review rating 4.0/5

Felix H. Business - 28/03/2019 AccorHotels certified review

I encountered two serious issues this time: 1) The room was not clean. I had dirt on the floor and the table was sticky with grease in quite a few areas. 2) I asked to order a taxi in the night. Reception took a note but didn't do anything. I asked again before breakfast to confirm if the taxi was ordered. Reception told me "yes". only after it was too late, the reception called the taxi company again and realized that nobody had called them. I missed an important appointment due to that. I also am convinced, that your hotel requires urgent renovation and is not adequately equipped for a 4 star hotel. The doors, room furniture, hallways, etc. are very old and in bad shape. I will not recommend your hotel further.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please also note that the hotel will be refurbished from September until the end of the 1st trimester 2020. We will be pleased to host you again and show you our brand new bedrooms. We appreciate your sharing your concerns, and have sent you a link to be enrolled in to LeClub Accor Hotels program. One you have opted in, we will credit you 1000 points. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER General Manager

Noisy guests

Customer review rating 4.0/5

Anonymous Families - 12/03/2019 AccorHotels certified review

Too much noise from a visiting Belgian rugby team - no supervision from team managers, parents or intervention from Novotel staff.

Dear Mr. Mclaren, Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that the issue has been raised so that we can improve the room allocation when we have groups. As an apologie, we will credit your LeClub Accor Hotels card with 500 points. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marc PELLETIER General Manager

Very satisfied

Customer review rating 4.0/5

Anonymous Business - 25/02/2019 AccorHotels certified review

modern. efficient. clean. professional staff

Madame Munier, Nous vous remercions pour vos commentaires suite à votre séjour au Novotel Massy Palaiseau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Marc PELLETIER Directeur

poor service, old and spartian room, for expensive hotel.

Customer review rating 4.0/5

Thierry D. S. J. Business - 26/01/2019 AccorHotels certified review

Quality of service at the restaurant is very poor, not organized and slow. Limited menu with poor food quality. Very old room, with minimum of comfort, service and stuff provided (minium bathroom product and linen, no slippers, ....). However the price of the room remains higher than other Mercure or Novotel Much more pleasant I use to stay in.

Dear Thierry De Saint J., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Unbelievably bad service and room hygiene. My worst Accor Experience

Customer review rating 4.0/5

Adam B. Business - 24/01/2019 AccorHotels certified review

The welcome at reception was simply awful. In fact there was no welcome, the receptionist spent 7 minutes on the phone before making eye contact. The room stank of smoke which the cleaning staff had attempted to resolve by leaving the window wide open. Finally, despite written discussion, the incorrect credit card was billed.

Dear Adam B., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Good hotel, good breakfast, good room

Customer review rating 4.0/5

Anonymous Business - 13/01/2019 AccorHotels certified review

room was comfortable, aside from the WC that is separated from the bath, that I assume shows how old the building is . Anyway the renovated bathroom is nice and I appreciated small comfys like the BT sound system and the free water will stay there again room service and restaurant good, but I o ly had a menu in french...could have asked for english one, but this shoudl really be already there...

Dear Mr. B., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER General Manager

Having booked months in advance we were told the hotel was fully booked and we could not stay

Customer review rating 4.0/5

Nick H. Families - 28/12/2018 AccorHotels certified review

Very poor service. We only found out when we arrived at the hotel that it was over booked and we could not stay. We had had booked and paid months before and were only told when we arrived at the hotel after a very long journey with 2 very tired small children.

Dear Nick H., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Good business hotel

Customer review rating 4.0/5

Anonymous Business - 25/12/2018 AccorHotels certified review

Good business hotel with friendly staff. Restaurant is offering good food and staff is very helpfull. Hotel has secured parking area.

Dear Mr. P., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marc PELLETIER General Manager

Nice Business Trip

Customer review rating 4.0/5

Dk Business - 06/12/2018 AccorHotels certified review

Good trip and the fact you could accommodate my colleague at the last minute was appreciated

Another good stay at the Novotel Massy Palaiseau

Customer review rating 4.0/5

Anonymous Business - 01/11/2018 AccorHotels certified review

It's always nice to be expected and recognised.

Noisy business trip

Customer review rating 4.0/5

Dk Business - 18/10/2018 AccorHotels certified review

Was ok. Stayed there numerous times and the staff know me but this time there seems to be a bit of a party going on in some rooms at 0230 in the morning

Dear david k., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Know that we have staff at the reczption 24h / 24h, do not hesitate to contact us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

No iron/ironing board

Customer review rating 4.0/5

Andrew D. Business - 15/10/2018 AccorHotels certified review

An iron and ironing board are essential to my accommodation requirements when traveling. I arrived late in the evening (unavoidable due to my travel schedule), and was informed that Irons and ironing boards are not provided in rooms as standard. Upon request I was informed that all of the hotels ironing boards had been given out already and to try again in the morning. In the morning it was the same answer - no irons available. The hotel was acceptable in other areas but without the provision of an iron and ironing board I have no choice but to mark my experience as highly unsatisfactory - I had to attend a very important business meeting the next day with an un-ironed short, looking very unprofessional, which affected my performance in the meeting and it's overall success.

Dear Andy D., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Friendly staff; experience familiar; to be predicted as I travel every week

Customer review rating 4.0/5

Julian Business - 05/10/2018 AccorHotels certified review

I travel every week and typically stay in one of the AccorHotels in Massy. In most hotels, this loyalty is acknowledged - with anything from an upgrade to a more personal service at check-in. I never get this at the Novotel ... which means I will always favour one of the other hotels in the chain.

without the expected assistance

Customer review rating 4.0/5

Anonymous Business - 05/10/2018 AccorHotels certified review

At arrival I have asked about the breakfast, if included or not in the rate ... the answer was not and I just take the coffe in my room ... at departure I discovered that was included... The elevator at departure always full and so I was obliged to take the stars ... No bill was sent in advance to my mail and no paper available at front desk to print my bill...

Dear Francesco Mr M., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Not a standard i expect from Accor

Customer review rating 4.0/5

David S. Business - 04/10/2018 AccorHotels certified review

Once again despite being a gold member there were no room upgrades; i have stayed multiple times at this novotel and it has never happened; at the mercure nearby it is nearly standard. My A/C didn't work and nothing was done. Nothing done made my membership feel like it was worth anything. Laissez faire attitude from most staff.

Dear David S., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager
Customer review rating 4.0/5

Sb Solo - 03/10/2018 AccorHotels certified review

Very helpful staff. An enjoyable stay.

Dear Sharon B., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

Ok but not good for the cost.

Customer review rating 4.0/5

Anonymous Business - 01/10/2018 AccorHotels certified review

The hotel was very busy and the staff did not seem set up to deal with the guests. The wifi was very poor and could barely be received in the room i was given. The room was very noisy and close to a door that was either staff or guest but that banged every 15 mins.

Dear Stephen T., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

exellent

Customer review rating 4.0/5

Jhone Business - 27/09/2018 AccorHotels certified review

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