Hotel - Novotel Massy Palaiseau
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Novotel Hotel

Novotel Massy Palaiseau Hotel

18-20 Rue Emile Baudot 
91120  PALAISEAU
FRANCE

405 reviews
TripAdvisor Rating Based on 405 reviews
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From 79.00 EUR Non member rate
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.All rooms at the Hotel Novotel Massy Palaiseau measure 269 sq. ft. (25 m²) and offer free WIFI. Choose the Executive Room and enjoy a wellness kit with bathrobes and slippers, Nespresso coffee machine and free minibar.

  • 147 rooms
  • 147 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Telephone
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,462 reviews

Our guest reviews for Novotel Massy Palaiseau

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 405 reviews
AccorHotels certified review
Anthony Business - 28/07/2017
« The shower leaked into the main part of the room. Room 121. »

Friendly Front Desk Staff. Comfortable room. Water leaked from the shower, under the wall and into the room near the wardrobe. Room 121.

AccorHotels certified review
Isaac K. Business - 27/07/2017
« Good stay »

Nice service, room clean, good quality breakfast and dinner

AccorHotels certified review
Jon Solo - 25/07/2017
« Review »

Having stayed in several Novotel hotels, this was a big disappointment. Almost everything, from the tinned fruit salad, to the pebble dashed walls in the bedroom, to the small pool was way below previous experiences. It was a struggle to see how this hotel has 4 stars. Most of the staff dressed according to a lesser hotel. The reception staff were great. Efficient, helpful and cheerful. Dining area staff were not so good: didn't smile much, dressed scruffy, not very service orientated. This hotel needs a serious renovation.

AccorHotels certified review
Gc Business - 20/07/2017
« Reasonable Stay »

Rooms are rather sparsely furnished, although it is good to note that the separate WC's have now been removed from the rooms (ie they are now included in the bathrooms). This means that the guests can wash their hands before touching the door! Much more hygenic. REQUEST - Please put some standard breakfast tea bags in the tea & coffee trays.

AccorHotels certified review
Biswanath P. Business - 16/07/2017
« It was really good »

it was all good

AccorHotels certified review
Travelling P. Business - 14/07/2017
« Good quality business hotel »

Stayed for 1 night. Hotel room was clean, spacious and comfortable. Staff was friendly, breakfast good, and the fast checkout system works very well.

AccorHotels certified review
John Business - 10/07/2017
« Nice hotel let down by small issues »

The check-in was a little disorganised with no record initially of me being at the hotel for the stay. Then found the stay and created a room key. No status drinks voucher, did not raise it at the time as it was already a late check-in, but each time I went past front desk it was occupied so didn't raise it. The stay in the room was comfortable with a nice, standard room. Due to tour groups it was hard to find a spot for breakfast - no available attendant in the mornings for asking for room number for 2 of the 3 days I was there. Ran out of scrambled eggs / bacon each time I checked. Could benefit from having one staff member checking for levels of food - there seemed to be sufficient staff for doing this. One night on return from a business dinner I got back late at after 00:20 and the car gates were closed (couldn't find any other entrance). Main issue is that when trying to ring the intercom no-one attended. Eventually after 10 minutes with no luck in signalling we had to jump the fence. On checking out it took quite a long amount of time (over 15 minutes), as there were only 2 checkout desks. I know that I can use fast checkout but wanted to get a printed invoice due to some other issues with getting invoices at other Accor Hotels. I don't normally write negative reviews but felt that with some minor improvements the hotel experience could be made better for others.

AccorHotels certified review
Garin Business - 07/07/2017

A lot of noise Diner : had to wait 3/4 hr to get dessert

AccorHotels certified review
Simon Business - 30/06/2017
« Hotel is getting old, area is uninteresting, menu is not good for vegetarians »

I arrived late at night (~10pm) Room was OK, but the corridor was noisy and I could hear any door on the floor as it closed. I went for dinner at 10pm (restaurant closes at 11), and was sat at a table by the host and given a menu. Menu was disappointing since I do not eat meat or dairy, but I was hopeful I could make an arrangement with the kitchen. After being ignored by the waiter for 30 minutes I left, walked to the train station, and got a sandwich. Breakfast was OK.

AccorHotels certified review
Ivano Business - 29/06/2017
« No double beds available in entire hotel »

Only good for 1 person, or a couple.

AccorHotels certified review
Patrick Business - 26/06/2017

Nice stay but the "fete de la musique" should have been stopped at 22h not 23h. Food could be better as well except for delicious bar&frites. Decoration needs a more personal &local touch.

AccorHotels certified review
John R. Business - 22/06/2017
« Good hotel for visiting the Massy business district »

Easy to find. Good recently refurbished room. Air con was fine on very hot day. Food was OK. Overall good hotel

AccorHotels certified review
Aleksander Business - 21/06/2017
« NOT GOOD »

I've sent an e-mail and received NO answer at all. Before I've contacted the reception by phone because I left my mobile phone charger in the room. The receptionist promised to call me back what have never happend as well.

TripAdvisor review
Business - 19/06/2017
« Business Trip »

One night stay whilst visiting local business district. Nice ground floor room overlooking pool. Room had been recently modernised and was fine. Air con was OK (It was very hot outside). Food and drink were OK.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks you very much, i will share with my staff.

AccorHotels certified review
Anonymous Business - 17/06/2017
« Satisfied »

Nice

AccorHotels certified review
Marc Business - 15/06/2017
« Restourant service orrible »

Slow service at the restaurant table, waiters are not paying attention to the clients, disordered organization of the restaurant service, to order a Beer I had to wait 20 minutes , The waiter did not came to clean the table at my arriving , I had to ask to do , and I wait 20 minute before to be able to call a waiter to have the menu , Food good but nothing special . Rooms floor not super cleaned , Rooms did not impressed me compared to the price of the room . Comfortable bad The swimming pool close to early so for a lot of people that work it is nice to see but usefulness . Good reception service .

AccorHotels certified review
Anonymous Business - 13/06/2017
« Uitstekend hotel met goed restaurant! »

The stay at the hotel was very good, but not the checkout... First of all, after having paid the bill, when I got the invoice, I saw that the breakfast, which was included (free of charge) for both rooms was accounted for. Additionally, the welcome drink was also accounted for, although the welcome drink voucher was handed ove to the waiter, and two drinks in the restaurant, which were already paid in the bar, were counted again in the restaurant... Finally, a reimbursement on my credit card was done, but this took a long time. Lost bout half an hour in total... => It would be better in the future to first print out the invoice, so that it can be checked/verified before payment is taking place. This would avoid a lot of trouble trying to reimburse the incorrect amount back to the credit card.

TripAdvisor review
Couples - 09/06/2017
« A bit of a disappointment »

A good room with an upgraded bathroom, but totally let down by the terrible state of the carpet and the fact that the air conditioning didn't work. Lots of evidence of a total lack of quality control. A broken lid on the kettle, chewing gum in a rapper not cleared up from the bathroom floor, dirty top on the bathroom mirror etc etc. Staff were very pleasant but all in all it was clear that the management of this hotel was sadly lacking.

Our hotel has responded to the review
Our hotel has responded to the review

We are sorry for this experience. We have been working since January 2nd on air conditioning. It operate from 08 June 2017.

AccorHotels certified review
Am Business - 04/06/2017
« Noisy and too hot in bedrooms »

Noisy and too hot in bedrooms - didn't manage to sleep

AccorHotels certified review
K. D. Business - 02/06/2017
« Not satisfactory for the price I paid. »

1. Air-conditioning in the room was not working. 2. Very noisy hotel. 3. Outer door dis not have a closure mechanism. Neighbors slammed the doors with high noise.

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