Hotel - Novotel Massy Palaiseau
Novotel Hotel Novotel Hotel

Novotel Massy Palaiseau Hotel

3.5/5 480 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 87.00 EUR Non member rate
From 82.65 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.All rooms at the Hotel Novotel Massy Palaiseau measure 269 sq. ft. (25 m²) and offer free WIFI. Choose the Executive Room and enjoy a wellness kit with bathrobes and slippers, Nespresso coffee machine and free minibar.

  • 147 rooms
  • 147 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Turn down service
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Baby bed
    • Manual temperature control
    • Satellite/cable colour TV
    • Automatic temperature control
    • Fax machine
    • High speed transmission line
    • RJ 45 outlet
    • Internet access via Fiber Optics
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,161 reviews

Our guest reviews for Novotel Massy Palaiseau

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 480 reviews
Anonymous Business - 01/11/2018 AccorHotels certified review
« Another good stay at the Novotel Massy Palaiseau »

It's always nice to be expected and recognised.

Dk Business - 18/10/2018 AccorHotels certified review
« Noisy business trip »

Was ok. Stayed there numerous times and the staff know me but this time there seems to be a bit of a party going on in some rooms at 0230 in the morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear david k., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Know that we have staff at the reczption 24h / 24h, do not hesitate to contact us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Andrew D. Business - 15/10/2018 AccorHotels certified review
« No iron/ironing board »

An iron and ironing board are essential to my accommodation requirements when traveling. I arrived late in the evening (unavoidable due to my travel schedule), and was informed that Irons and ironing boards are not provided in rooms as standard. Upon request I was informed that all of the hotels ironing boards had been given out already and to try again in the morning. In the morning it was the same answer - no irons available. The hotel was acceptable in other areas but without the provision of an iron and ironing board I have no choice but to mark my experience as highly unsatisfactory - I had to attend a very important business meeting the next day with an un-ironed short, looking very unprofessional, which affected my performance in the meeting and it's overall success.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy D., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Julian Business - 05/10/2018 AccorHotels certified review
« Friendly staff; experience familiar; to be predicted as I travel every week »

I travel every week and typically stay in one of the AccorHotels in Massy. In most hotels, this loyalty is acknowledged - with anything from an upgrade to a more personal service at check-in. I never get this at the Novotel ... which means I will always favour one of the other hotels in the chain.

Anonymous Business - 05/10/2018 AccorHotels certified review
« without the expected assistance »

At arrival I have asked about the breakfast, if included or not in the rate ... the answer was not and I just take the coffe in my room ... at departure I discovered that was included... The elevator at departure always full and so I was obliged to take the stars ... No bill was sent in advance to my mail and no paper available at front desk to print my bill...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francesco Mr M., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

David S. Business - 04/10/2018 AccorHotels certified review
« Not a standard i expect from Accor »

Once again despite being a gold member there were no room upgrades; i have stayed multiple times at this novotel and it has never happened; at the mercure nearby it is nearly standard. My A/C didn't work and nothing was done. Nothing done made my membership feel like it was worth anything. Laissez faire attitude from most staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David S., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Sb Solo - 03/10/2018 AccorHotels certified review

Very helpful staff. An enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon B., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

Anonymous Business - 01/10/2018 AccorHotels certified review
« Ok but not good for the cost. »

The hotel was very busy and the staff did not seem set up to deal with the guests. The wifi was very poor and could barely be received in the room i was given. The room was very noisy and close to a door that was either staff or guest but that banged every 15 mins.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen T., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Jhone Business - 27/09/2018 AccorHotels certified review
« exellent »

top!

Steve Families - 13/09/2018 AccorHotels certified review
« The experience is not pleasant »

The hotel has very strong smell and the surrounding is not messy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve H., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Family - 05/09/2018 TripAdvisor review
« Handy Location, reasonable »

Easy stop from South of France to The Netherlands, rooms little dated, breakfast good value. Entertaining Waiter was in a rush to finish (chef was probably leaving) even though we arrived at an hour before kitchen close (8.30). Kids could not choose their desert but were handed an icecream in the kitchen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nefje, Thank you for your return, I will exchange with my chef to understand me the situation.Au pleasure to welcome you again

Dutchie Families - 04/09/2018 AccorHotels certified review
« Reasonable rate for a good location »

Slightly tired looking hotel (rooms/corridors/restaurant) but lovely garden, swimming and secure parking. 2 minutes from the motorway for a reasonable rate

Jukka R. Couples - 26/08/2018 AccorHotels certified review
« Expectations met! »

Good value for money, clean and spacious room, and the breakfast was excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jukka R., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

Mark W. Families - 20/08/2018 AccorHotels certified review
« Disappointed »

The room had holes in the wall and cockroaches in the breakfast buffet

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark W., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Tina S. Families - 15/08/2018 AccorHotels certified review
« Directions could be better we struggled to find it »

Apart from taking ages to find it the stay was great

L Families - 14/08/2018 AccorHotels certified review
« OK stay, could have ben “great” if organized better. »

Most hotels have the same issue: when you ask for something that’s not standard, things go wrong. Same here. Specifically asked for a baby bed. When arriving late, you want everything to be ready, so the child can go straight to bed. It was not there. Also, while booking with Accor, we had the option to choose from a cartoon theme room. Nice for the kids. That raises expectations with the children when you tell them. We did not get a theme room. Disappointment. Both cases the staff did their best to solve it asap. But it could’ve been so much better if everything was just right. Nothing excessive, just get the basics right.

Chris C. Business - 01/08/2018 AccorHotels certified review
« Poor »

First of all on arrival there was no one manning the reception desk, it was left fully open, I was able to walk around in the offices unchallenged and had I been otherwise inclined could have helped myself to anything, or more worryingly left anything I wanted....! Someone finally turned up after about 5 minutes to check us in. Later we decided to eat in the restaurant. It was a disaster... The service was slow, the staff had little idea what they were doing. We ordered 1 starter and two main courses. The starter and one main were brought out at the same time after a considerable wait, so we asked the server to take the main away until we were ready to eat together. The starter ordered was supposed to be hot, but it was delivered cold... it was the last straw and we left the restaurant. Last nail in the coffin.. I had used the online checkin, to save time checking out. As yet I still have not received an invoice for my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris c., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

Ingrid Families - 31/07/2018 AccorHotels certified review
« In need of renovation. »

Staff was friendly, internet was good. Hallways smelled like urine, the room smelled musty. Carpet had stains all over the room. Bed slept good. The bathroom could use ventilation. The breakfast wasn't anything to write home about.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ingrid L., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

M H. Business - 30/07/2018 AccorHotels certified review
« Business trip, everything was as it should be »

Everything was as it should before a business trip, clean room, comfortable bed, good internet connection and nice breakfast

Bart Business - 29/07/2018 AccorHotels certified review
« Heatwave in Paris »

Good staff. Good team in the restaurant. However choice and quality of food is less then a year ago Too much noise at night from large groups of passing through visitors.

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