Hotel - Novotel Massy Palaiseau
Novotel Hotel Novotel Hotel

Novotel Massy Palaiseau Hotel

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3.5/5 413 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 79.00 EUR Non member rate
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 11 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.All rooms at the Hotel Novotel Massy Palaiseau measure 269 sq. ft. (25 m²) and offer free WIFI. Choose the Executive Room and enjoy a wellness kit with bathrobes and slippers, Nespresso coffee machine and free minibar.

  • 147 rooms
  • 147 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Telephone
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,573 reviews

Our guest reviews for Novotel Massy Palaiseau

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 413 reviews
AccorHotels certified review
Ugo Business - 17/10/2017
« Very nice stay »

For the fourth time in this wonderful hotel. Rooms are very comfortable as well as the bed. The staff is very kind and always available for any need. The breakfast is very good and every single thing is taken into consideration. I'll be back again for next business trip!!!

AccorHotels certified review
Mr A. S. Business - 16/10/2017
« Beware the fast check-out »

Booked hotel online and was granted a free breakfast. On checking-in at hotel I was told that I would not be charged for breakfast and on leaving the following morning all I needed to do was leave my door key on the front desk and a receipt for my stay would be sent through by email. After returning home I checked my emails and found a receipt but it was incorrect, 2 x PDJ had been included in the bill. Really annoying, as it meant that I have had to query the error and have been unable to submit my expenses until the issue is resolved. I have been staying occasionally at this hotel since 1989 but if I return in future then I will definitely insist on having a receipt printed on checking-out. The fast check-out sounds great but it has caused me a load of hassle and I recommend to others - beware. Hotel same as 1989 apart from new entrance facade, room price increases each year and is now quite pricey for what is offered.

AccorHotels certified review
Bernd Business - 15/10/2017
« was o.k., more or less like I expected when booking »

nothing special, most like expected, room was o.k. (no problems with cleanness, no problems with noise, reasonably comfortable, Restaurant service: meals I choose were really good, but there is not much choice, in particular dinner offers were the same each day; o.k. for me since I took dinner only for two evenings but probably not for a longer stay. breakfast: was also expected quality, everything absolutely o.k., but breakfast times were a bit unusual for me (7am - 9:30am). Since I arrived late in the evening I would have preferred a bit later breakfast on the first morning. In most European hotels breakfast goes to 10 am or even 10:30 am. Skipped it on the first morning and went somewhere else. For the rest of the days of course o.k.

AccorHotels certified review
Mr. M. Business - 10/10/2017
« Did not like reviewing. »

Very good.

TripAdvisor review
Business - 08/10/2017
« Standard novotel »

Hotel has standard amenities as all Novotel hotels. Rooms are ok but need some renovation and should be more clean. Bathroom is ok has walk in shower. Airco works well. Reception staff is very friendly and helpful. Bar is OK. Restaurant is reasonable. Breakfast area was not so great. Staff had some problems to refill enough food and drinks in the breakfast area. Probably not able to handle when big groups are joining breakfast. Better preparation is required here. Big parking lot and easy to park. Hotel is close situated to the motorways. Swimming pool is also available.

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Our hotel has responded to the review

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AccorHotels certified review
Lw Business - 20/09/2017

Poor quality of the rooms. Burned marks on carpets, breakfast finished 3 days even waited 10 minutes each time. Just a very poor std compared to your other hotels

AccorHotels certified review
Philippe D. Families - 19/09/2017
« VERY POOR service, this ruins the rest of the experience ! »

We were a group of 10, including 4 children. We went for dinner to the restaurant and asked for a table. The waitress wanted us to sit at a series of 4 little tables in the passage toward the reception ; seeing that there were indeed big tables a bit further (where it'd be more comfortable with the children), I asked to go and sit there. This was impossible ! indeed, she had already put a paper serviette and a knife, ready for breakfast... As I insisted, the waitress became utterly unfriendly in tone and body language. I kept asking why this was not possible, and she eventually shouted "already, go sit anywhere you want, I don't care!" (and needless to describe the body language...). We ended up sitting at the bigger table behind, which turned out to be MUCH better for our party. The waitress became quieter after I had asked to speak to the GM,... though I never saw him. In addition, we had to wait an eternity to be served... The next morning, for breakfast, the waiter (very friendly young man) immediately offer to put us in this area of the restaurant when he saw our big party (we didn't even need to ask - great !). However, he had to prepare another table for us, because our table from last night hadn't been cleaned. We often stay at Novotel, which is a nice product (I've worked in the hotel business too), but this waitress really spoiled the experience. so sad...

AccorHotels certified review
Graham P. Business - 11/09/2017
« Everything was going well until I went to the restaurant »

Pretty vanilla Novotel experience, friendly welcome, usual room, free wifi. Then Wednesday happened. Breakfast was heaving and there wasn't enough staff, glasses, free seats, or even food. I went back in the evening for dinner. Still fairly busy but a waiter took my order really quickly so I thought things had improved. Nope! First clues came from the table next to me who seemed to have been waiting forever and were getting mains before starters. When I finally got served, it was an hour after placing my order. Apparently, the order ticket got lost. Really, really bad.

AccorHotels certified review
Ben P. Business - 04/09/2017
« Too few staff »

waiting times at the bar in the evening and at dinner were too long. Check out process in the early morning was too slow and cumbersome too.

AccorHotels certified review
Alex A. Business - 03/09/2017
« Not good »

There was no electricity in the room, during the first day. When I approach the reception to ask for a solution, I was told there was no electrician and the hotel was fully booked so they had no other solution for me. That evening neither my computer nor my telephone were charged, so I had no choice but to stand in one of the lobby corners for several hours to check my mails and partially charge my computer. This is certainly not what I expect from the Novotel.

AccorHotels certified review
O R. Couples - 27/08/2017
« Mrs O R. »

Excellent and quick booking in process. Spacious and clean well equipped rooms

AccorHotels certified review
Anthony Business - 28/07/2017
« The shower leaked into the main part of the room. Room 121. »

Friendly Front Desk Staff. Comfortable room. Water leaked from the shower, under the wall and into the room near the wardrobe. Room 121.

AccorHotels certified review
Isaac K. Business - 27/07/2017
« Good stay »

Nice service, room clean, good quality breakfast and dinner

AccorHotels certified review
Jon Solo - 25/07/2017
« Review »

Having stayed in several Novotel hotels, this was a big disappointment. Almost everything, from the tinned fruit salad, to the pebble dashed walls in the bedroom, to the small pool was way below previous experiences. It was a struggle to see how this hotel has 4 stars. Most of the staff dressed according to a lesser hotel. The reception staff were great. Efficient, helpful and cheerful. Dining area staff were not so good: didn't smile much, dressed scruffy, not very service orientated. This hotel needs a serious renovation.

AccorHotels certified review
Gc Business - 20/07/2017
« Reasonable Stay »

Rooms are rather sparsely furnished, although it is good to note that the separate WC's have now been removed from the rooms (ie they are now included in the bathrooms). This means that the guests can wash their hands before touching the door! Much more hygenic. REQUEST - Please put some standard breakfast tea bags in the tea & coffee trays.

AccorHotels certified review
Biswanath P. Business - 16/07/2017
« It was really good »

it was all good

AccorHotels certified review
Travelling P. Business - 14/07/2017
« Good quality business hotel »

Stayed for 1 night. Hotel room was clean, spacious and comfortable. Staff was friendly, breakfast good, and the fast checkout system works very well.

AccorHotels certified review
John Business - 10/07/2017
« Nice hotel let down by small issues »

The check-in was a little disorganised with no record initially of me being at the hotel for the stay. Then found the stay and created a room key. No status drinks voucher, did not raise it at the time as it was already a late check-in, but each time I went past front desk it was occupied so didn't raise it. The stay in the room was comfortable with a nice, standard room. Due to tour groups it was hard to find a spot for breakfast - no available attendant in the mornings for asking for room number for 2 of the 3 days I was there. Ran out of scrambled eggs / bacon each time I checked. Could benefit from having one staff member checking for levels of food - there seemed to be sufficient staff for doing this. One night on return from a business dinner I got back late at after 00:20 and the car gates were closed (couldn't find any other entrance). Main issue is that when trying to ring the intercom no-one attended. Eventually after 10 minutes with no luck in signalling we had to jump the fence. On checking out it took quite a long amount of time (over 15 minutes), as there were only 2 checkout desks. I know that I can use fast checkout but wanted to get a printed invoice due to some other issues with getting invoices at other Accor Hotels. I don't normally write negative reviews but felt that with some minor improvements the hotel experience could be made better for others.

AccorHotels certified review
G. Business - 07/07/2017

A lot of noise Diner : had to wait 3/4 hr to get dessert

AccorHotels certified review
Simon Business - 30/06/2017
« Hotel is getting old, area is uninteresting, menu is not good for vegetarians »

I arrived late at night (~10pm) Room was OK, but the corridor was noisy and I could hear any door on the floor as it closed. I went for dinner at 10pm (restaurant closes at 11), and was sat at a table by the host and given a menu. Menu was disappointing since I do not eat meat or dairy, but I was hopeful I could make an arrangement with the kitchen. After being ignored by the waiter for 30 minutes I left, walked to the train station, and got a sandwich. Breakfast was OK.

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