Hotel - Novotel Massy Palaiseau
Novotel Hotel Novotel Hotel

Novotel Massy Palaiseau Hotel

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3.5/5 426 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Outdoor playground for children
  • Other sports activities
    • Badminton
    • Boules/petanque
    • Table tennis
    • Volley ball facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-00:00
    • Opening hours : Week-end 07:00-00:00

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.All rooms at the Hotel Novotel Massy Palaiseau measure 269 sq. ft. (25 m²) and offer free WIFI. Choose the Executive Room and enjoy a wellness kit with bathrobes and slippers, Nespresso coffee machine and free minibar.

  • 147 rooms
  • 147 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 38 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Automatic temperature control
    • Crib on request
    • Telephone
    • Fax machine
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,724 reviews

Our guest reviews for Novotel Massy Palaiseau

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 426 reviews
AccorHotels certified review
Lee A. Families - 10/01/2018
« Short trip to Paris with Family. »

The overall experience at this hotel is very good. I have stayed here on a number of occasions. The newly refurbished bathroom was especially pleasing.

AccorHotels certified review
P. Business - 28/11/2017
« delogement »

BONSOIR SUITE A UN DELOGEMENT DE IBIS A NOVOTEL DE MASSY. PRESTATION IMPECCABLE

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Massy Palaiseau. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Stéphanie HANIER Directrice / Manager

TripAdvisor review
Business - 26/11/2017
« OK, but nothing special »

Situated in the outskirts, the environment is not very inspiring. The rooms are a bit noisy and the bedlinen felt synthetic. The food, however, was excellent, both for dinner as well as for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you on your return on our restoration, the pleasure of seeing you again.

AccorHotels certified review
Anonymous Business - 23/11/2017
« OK »

Nur für 1 Nacht. Late arrival & early morning leaving.

AccorHotels certified review
Sophie L. Families - 12/11/2017
« mm »

very nice and relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sophie l., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
D. Couples - 06/11/2017
« Une bonne nuit au calme »

Grand new design for the occupied room N° 138. Beautiful, practical and classy. Would have been perfect for one detail concerning the bathroom: being on the ground floor, the floor is really cold and that makes it uncomfortable to walk barefoot. Am surprised that people designing the bathroom did not include floor heating. Now, the only thing that could be done is add a heater, AND supply guests with slippers and bathrobe. May I also just add a very small detail: there is no wall protection where toilet lid rests, showing wall damage. It's surprising that such a simple thing to correct was not seen by any one of the staff.

AccorHotels certified review
Alex Business - 28/10/2017
« Two nights for business »

Overall good, but breakfast could be improved. Also, several nespresso machines where Visible on the ground floor, but no one available for breakfast. First day there was one but was OFF. Inside the room no waste bin was availble only the tiny one in the bathroom.

AccorHotels certified review
Danny L. Business - 26/10/2017

Location, cleanness and team politeness

AccorHotels certified review
Anonymous Business - 26/10/2017
« Okay »

Comfortable. Was promised to be emailed my receipt but it has not been sent. Steak at the bar was so tough I didn't eat it. Conference facilities good.

AccorHotels certified review
Steve Business - 26/10/2017
« mr »

Easy to find, comfortable room, good food and friendly staff

AccorHotels certified review
Anonymous Business - 23/10/2017
« Great value! »

Clean, good breakfast, good price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rogier V., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
T.j.r. Business - 20/10/2017
« Comfortable and convenient. »

I stay in the hotel on business trips. It is comfortable and convenient from airport and office. If I have one criticism it is that I am always an early riser and take breakfast as soon as it opens. In this case 0630 but more times than not, the breakfast is not prepared on time, it is set out in stages, i.e. hot food up to 20 minutes late. This needs to improve !

AccorHotels certified review
Ugo Business - 17/10/2017
« Very nice stay »

For the fourth time in this wonderful hotel. Rooms are very comfortable as well as the bed. The staff is very kind and always available for any need. The breakfast is very good and every single thing is taken into consideration. I'll be back again for next business trip!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sergio U., We very much appreciate your comments regarding your stay at the Novotel Massy Palaiseau. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Mr A. S. Business - 16/10/2017
« Beware the fast check-out »

Booked hotel online and was granted a free breakfast. On checking-in at hotel I was told that I would not be charged for breakfast and on leaving the following morning all I needed to do was leave my door key on the front desk and a receipt for my stay would be sent through by email. After returning home I checked my emails and found a receipt but it was incorrect, 2 x PDJ had been included in the bill. Really annoying, as it meant that I have had to query the error and have been unable to submit my expenses until the issue is resolved. I have been staying occasionally at this hotel since 1989 but if I return in future then I will definitely insist on having a receipt printed on checking-out. The fast check-out sounds great but it has caused me a load of hassle and I recommend to others - beware. Hotel same as 1989 apart from new entrance facade, room price increases each year and is now quite pricey for what is offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian Smith, Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Bernd Business - 15/10/2017
« was o.k., more or less like I expected when booking »

nothing special, most like expected, room was o.k. (no problems with cleanness, no problems with noise, reasonably comfortable, Restaurant service: meals I choose were really good, but there is not much choice, in particular dinner offers were the same each day; o.k. for me since I took dinner only for two evenings but probably not for a longer stay. breakfast: was also expected quality, everything absolutely o.k., but breakfast times were a bit unusual for me (7am - 9:30am). Since I arrived late in the evening I would have preferred a bit later breakfast on the first morning. In most European hotels breakfast goes to 10 am or even 10:30 am. Skipped it on the first morning and went somewhere else. For the rest of the days of course o.k.

AccorHotels certified review
Mr. M. Business - 10/10/2017
« Did not like reviewing. »

Very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sindre L., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would like to understand your rating, you put 10 everywhere except for the fact of returning to our hotel. Can you explain to me? I'm waiting for your return, thanking you Sincerely, Stéphanie HANIER Directrice / Manager

TripAdvisor review
Business - 08/10/2017
« Standard novotel »

Hotel has standard amenities as all Novotel hotels. Rooms are ok but need some renovation and should be more clean. Bathroom is ok has walk in shower. Airco works well. Reception staff is very friendly and helpful. Bar is OK. Restaurant is reasonable. Breakfast area was not so great. Staff had some problems to refill enough food and drinks in the breakfast area. Probably not able to handle when big groups are joining breakfast. Better preparation is required here. Big parking lot and easy to park. Hotel is close situated to the motorways. Swimming pool is also available.

Our hotel has responded to the review
Our hotel has responded to the review

Thanks to share your experience .

AccorHotels certified review
Lw Business - 20/09/2017

Poor quality of the rooms. Burned marks on carpets, breakfast finished 3 days even waited 10 minutes each time. Just a very poor std compared to your other hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lennart W., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Philippe D. Families - 19/09/2017
« VERY POOR service, this ruins the rest of the experience ! »

We were a group of 10, including 4 children. We went for dinner to the restaurant and asked for a table. The waitress wanted us to sit at a series of 4 little tables in the passage toward the reception ; seeing that there were indeed big tables a bit further (where it'd be more comfortable with the children), I asked to go and sit there. This was impossible ! indeed, she had already put a paper serviette and a knife, ready for breakfast... As I insisted, the waitress became utterly unfriendly in tone and body language. I kept asking why this was not possible, and she eventually shouted "already, go sit anywhere you want, I don't care!" (and needless to describe the body language...). We ended up sitting at the bigger table behind, which turned out to be MUCH better for our party. The waitress became quieter after I had asked to speak to the GM,... though I never saw him. In addition, we had to wait an eternity to be served... The next morning, for breakfast, the waiter (very friendly young man) immediately offer to put us in this area of the restaurant when he saw our big party (we didn't even need to ask - great !). However, he had to prepare another table for us, because our table from last night hadn't been cleaned. We often stay at Novotel, which is a nice product (I've worked in the hotel business too), but this waitress really spoiled the experience. so sad...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nicolas Vanessa D., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

AccorHotels certified review
Graham P. Business - 11/09/2017
« Everything was going well until I went to the restaurant »

Pretty vanilla Novotel experience, friendly welcome, usual room, free wifi. Then Wednesday happened. Breakfast was heaving and there wasn't enough staff, glasses, free seats, or even food. I went back in the evening for dinner. Still fairly busy but a waiter took my order really quickly so I thought things had improved. Nope! First clues came from the table next to me who seemed to have been waiting forever and were getting mains before starters. When I finally got served, it was an hour after placing my order. Apparently, the order ticket got lost. Really, really bad.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham P., Thank you for taking the time to tell us about your experience at the Novotel Massy Palaiseau. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie HANIER Directrice / Manager

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