Hotel - Novotel Paris Créteil Le Lac
Novotel Hotel Novotel Hotel

Novotel Paris Créteil Le Lac Hotel

3.5/5 610 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Hard tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The Novotel Paris Créteil Le Lac has 110 air-conditioned rooms measuring 269 sq. ft. (25 m²). Our 430 sq. ft. (40 m²) Suites offer a bedroom and lounge area with Nespresso coffee machine, walk-in shower, bathrobe and slippers.

  • 111 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 111 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 2,085 reviews

Our guest reviews for Novotel Paris Créteil Le Lac

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 610 reviews
Roman Business - 04/03/2019 AccorHotels certified review

I stayed in this hotel twice in two weeks (1st week with booking nr HCTLGMLG, 2nd week with booking nr. HCTLGNLN). The new check-in system with phone and no desk is not guest friendly and it doesn't improve the check-in nor check-out. I want to put my things (ID Card, Gold Member card, booking confirmation) on the desk when I check-in. And at check-out I want to get a print out of the bill, I want to check it and confirm it with my signature instead of just receiving an e-mail. In fact I received a wrong bill per mail and now I need to follow up. This is really a unnecessary hassle. The whole check-in/check-out experience is not good without the desk and just per mobile phone. I also noticed the staff is checking details of my stay on their phone and it takes them ages since they have no overview on the small phone screen. The restaurant in the lobby next to the door is very uninviting and it leaves no space at all for the guests who want to check-in or check-out with their luggage. I see no reason why the restaurant shouldn't be in the breakfast area. The breakfast area was freezing cold the whole first week (CW7). Furthermore the staff is not really friendly. Especially in the 2nd week I was more than disappointed. Already at check-in I asked if I could extend my stay for an additional night because I most likely need to stay 1 night longer. The guy at the check-in (a thin guy with a 3 day beard, can't remember the name) said I should wait until I know for sure that I need to stay one day longer. So the next evening (Tuesday) I went to the front desk where I talked to the same guy to extended one night until Thursday morning. He didn't pay attention and didn't listen and just checked me in again, giving me a new room key, telling me how to log-in to the WiFi and where and when the breakfast was. It turned out the new room key was not for one night longer as the next evening (Wednesday) it wasn't valid. So I went again to the check-in and asked that the renew my room key. The lady at the front desk then said I was ought to check out this morning. So I had to say again that I stay one night longer. She then checked something on her phone and gave me a new key. The next morning (Thursday) I couldn't enter my room after the breakfast. At the front desk where I met another staff member told me I should have checked out on Wednesday already and I can't just stay one night longer and that I need to inform them in advance. I told him the whole story but he didn't understand me and just repeated that I should inform them before I extend my stay. He then asked me to pay a deposit for the extra night befor he can give me a new room key. Since I left my wallet in the room he needed to follow me in the room, then I had to go back to the front desk, pay the deposit and only then I had received a new room key. All of this even though I was checking out of this hotel right afterwards, half an hour later. Now I received twice a bill for the first two nights from Monday to Wednesday but no bill for the extra night from Wednesday to Thursday. Totally and completely incompetent!!! Last but not least, from the comfort, the rooms, the bathroom, the amenities the size of the breakfast buffet this hotel is nothing more than an ibis and never what I expect from a Novotel. I really wonder how this hotel got 4 stars. For what you get it's completely overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROMAN B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager .

Business - 04/03/2019 TripAdvisor review
« ibis disguised as Novotel »

This hotel is just by name and price a Novotel. By service (poor), bathroom (small), amenities (none) and breakfast (small) it's rather an ibis. Though I have to admit the rooms are bigger than in an ibis hotel. But I really wonder how it got it's 4 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. Sincerly , Georges CHRISTOS, General Manager.

Rodrigo Business - 01/03/2019 AccorHotels certified review
« Hotel good. Wrong invoice at check-out »

The hotel is ok. But breakfast was not booked and still charged in the invoice at check-out. Fortunately the corrected invoice was sent and I'm just waiting to get back the money difference

Our hotel has responded to the review
Our hotel has responded to the review

Dear RODRIGO M., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

L. P. Business - 27/02/2019 AccorHotels certified review
« AGREABLE SEJOUR »

TRES BON ACCUEIL, SITUATION AGREABLE AU BORD DU LAC, CHAMBRE EXECUTIVE CORRESPONDANT A MES ATTENTES.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Paris Créteil Le Lac. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement, Georges CHRISTOS, Directeur.

Anonymous Business - 25/02/2019 AccorHotels certified review
« Not made aware of the construction and dirty, overpriced room »

6 rooms were booked by our Company via Expedia, and it was not mentioned that your hotel was undergoing renovation. I booked a table for dinner for 6 personally at the hotel, and the staff did not inform me that we had to dine in the entrance hall. My room 342 was not clean, bathroom full of hair - I have a Picture, which I unfortunately cannot attach. The check-out procedure and time were terrible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIEN B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ashish Business - 16/02/2019 AccorHotels certified review
« Expect more standard and facilities »

This was my second time stay, considering its wonderful location, some additional facilities like Gym or sauna would be great. Room mini bar just had water this time and Door wasnt getting locked this time, It was reported. on of night next room had lot of noises late night till morning girl and guy was talking knocking and speaking loud and it was loud and clean walls are not so strong to secure peaceful sleep As hotel becoming more of a package tourist stay and less for business purpose , the environment is changing. breakfast area is small and noisy and often at 7 am itself all coffee cups are finished and have to wait long before fresh cups come by. breakfast variety has also gone down from previous time IN general staff always have been courteous and friendly and very supportive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ASHISH G., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ajanthas B. Couples - 28/01/2019 AccorHotels certified review
« Very unfriendly staff »

Ver yunfriednly staff from the gentleman who welcomed us at the reception at arrival in the night to the manager in the restaurant who refused me to give me coffee. I went down to buy 3 coffee and to take away in my room. First he said they don't have coffee to go cups, which was a lie. Then he insitedt that I have to go to my room and call and order the coffee. I have been treated bad and very unfriendly. The same with the receptionist who welcomed us in the night. Very unfriendly and arrogant. Never ever I will come to this hotel again. Even never again to a novotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear . B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager

B. N. Families - 26/01/2019 AccorHotels certified review
« My stay at novotel creteil »

Hello, Thank u for your concern about my stay. I do love staying at Novotel and i love the service. The only thing that bothered me was that it took me toooo long to be able to use the points i had collected for 3 years

Our hotel has responded to the review
Our hotel has responded to the review

Dear n. B., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

V. J. Business - 10/01/2019 AccorHotels certified review
« good »

as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear j. V., Thank you for taking the time to tell us about your experience at the Hôtel Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS Director

Neale H. Business - 14/12/2018 AccorHotels certified review
« quiet and comfortable »

Positives: warm welcome, very helpful staff, good breakfast & local driver service, quiet and comfortable room, good location Negatives: Room was a little on the cold side, heating only seemed to work in the bathroom and toilet areas. Bathroom decor looks a bit dated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NEALE H., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS, Director

Latifah Families - 26/11/2018 AccorHotels certified review
« Very comfortable, and family friendly »

My family and I had a very comfortable stay. Beds were comfortable and breakfast was lovely. I will definitely revisit

Our hotel has responded to the review
Our hotel has responded to the review

Dear Latifah S., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS General Manager

Business - 26/11/2018 TripAdvisor review
« If you're looking for a 4 star hotel, then I'd look elsewhere. »

This hotel wasn't unclean or completely underwhelming but it was not what you would expect from a 4 star establishment. There were stains in the shower and the grates were missing from the air vents. The rooms on the Rdc or basement also looks just like a basement and no efforts were done to modernize or make it classy.

Mamoud Families - 20/11/2018 AccorHotels certified review
« Ras »

Ras

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager.

Olaf C. Business - 12/11/2018 AccorHotels certified review
« Good location for a reasonable price »

Good location just one bus stop away from the RER, comfortable rooms, quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLAF C., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS Director.

Lhc Business - 23/10/2018 AccorHotels certified review
« nice stay but a little boring for a monotonous breakfast in the whole week. »

nice stay but a little boring for a monotonous breakfast in the whole week. BTW, the electrical kettle is dirty and bad smelling (seems like butter)

Our hotel has responded to the review
Our hotel has responded to the review

Dear HAICHEN L., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 29/09/2018 AccorHotels certified review
« Property/Rooms are not well maintained »

Booked Novoteil in advance of reaching Paris. The front desk was helpful in navigating me to the city and back. The food was very good. But there ended the goodwill. The A/C and air in my room was faulty and did not work. When I approached the front desk, they sent someone to look into it and the mechanic confirmed that the vent air was faulty. I asked the front desk to switch my room but they told me that they are full, I had an option to leave the property or stay without air. When I asked for the manager, they said he is not available and another receptionist talked to me and told me that all mechanics have left for the day and that they can only repair it the next morning. I told them that I was leaving the next morning and it would do me no good. Instead of being apologetic for the situation I was put in, the front desk was unhelpful and rude. In the room, the bathroom had an intense smoke-smell, so much so that I kept the door shut to the bathroom entryway as I did not want the smell to get on my clothes. Except for the bedside lights, none of the other lights worked in the room. The outlets were also non-functional, leaving me with only 1 working outlet to charge my phone and computer. The stay was not pleasant and I will not be recommending this Hotel to any of my colleagues.

Ali A. J. Families - 27/09/2018 AccorHotels certified review
« The bathroom was veryyy dirty »

Thé bed wasn’t comfortable Bathroom dirty Not even one bottle of water

Amit Business - 20/09/2018 AccorHotels certified review
« Was satisfactory. OK »

- Breakfast didn't have much choices - Some people were helpful and some staff was rude. - I usually stay at Novotel Gare De Lyon. This was a step down compared to that in terms of service and cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMIT A., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Violaine Business - 14/09/2018 AccorHotels certified review
« It is unacceptable to not have clean showers »

The shower in my room had not been cleaned certainly since weeks. I had to call reception to get a sponge and cleaning products to clean myself. Looking at the state of the shower it is not a case that the cleaning person forgot once but that it had not been cleaned for a long time. The gentleman at reception was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIOLAINE L., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS General Manager

James Families - 09/09/2018 AccorHotels certified review
« Good food. Dated accomodation. »

Our stay at this hotel got off to a bad start when my 12 year old son found a used condom wrapper behind the sofa bed. We understood that we get a room with separate beds for the children but we had a double sofa bed. I gave a score this high for the quality of the evening meal, breakfast and helpful staff. We have stayed in a number of Novotel hotels in France and the standard of this one is poor in comparison.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES R., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS General Manager

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