Novotel Paris Créteil Le Lac Hotel 4 stars

TripAdvisor rating 3.5/5 626 reviews
Novotel Paris Créteil Le Lac
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Hotel extras

  • Fully-renovated meeting facilities for up to 80 people

  • Wedding planning, 153-acre (62-hectare) garden

  • Rooms with view of the lake and free secure car park

  • Healthy, gourmet menu with organic produce

  • Shopping mall 15 minutes' walk away

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing
Leisure and activities
  • Outdoor unheated pool
  • Hard tennis court (Nearby)
  • Beach and water sports
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 19 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Paris Créteil Le Lac

Rue Jean Gabin
RN 186
94000
creteil
france

Tel: +33156725672

Fax: (+33)1/56725673

Contact email

Check-in from 12h00

Check out up to 12h00

  • TVM :   BASE DE LOISIRS DE CRÉTEIL

  • TVM (TRANS VAL DE MARNE) :   TVM BASE DE LOISIRS

  • BALARD/CRETEIL PREFECTURE :   8 CRETEIL UNIV.

  • By plane

    PARIS ORLY At 10km / 6.21 miles

  • By plane

    PARIS ROISSY CDG At 33km / 20.51 miles

  • By car

    CRETEIL CENTRE At 1km / 0.63 miles

  • By train

    CRETEIL UNIVERSITE At 0.1km / 0.06 miles

  • By train

    GARE DU NORD At 16km / 9.94 miles

  • By train

    PARIS GARE DE LYON At 10km / 6.21 miles

GPS :48.780783, 2.446389

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs. The Novotel Paris Créteil Le Lac has 110 air-conditioned rooms measuring 269 sq. ft. (25 m²). Our 430 sq. ft. (40 m²) Suites offer a bedroom and lounge area with Nespresso coffee machine, walk-in shower, bathrobe and slippers.

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 25
  • Views: City side, Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - 1 double bed and 1 two person sofa bed

  • Max. number of persons: ‌4
  • Area: From 25
  • Views: Lake side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with lake view - 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 25
  • Views: Lake side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Area: From 30
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

NOVOTEL CAFE

Type of cuisine: French

Dine how you want, when you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax whether in the restaurant, bar, terrace, or in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 19

  • Maximum size: 126 m²

  • Maximum capacity: 126 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Novotel Paris Créteil Le Lac

100% genuine reviews from our guests

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AccorHotels Rating 3.7/5

2,198 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

626 reviews

Hostellery good, restaurant average at best., to the point that we stopped eating there.

Customer review rating 3.7/5

Christian P. Families - 09/06/2019 AccorHotels certified review

Very friendly staff, going beyond expectations to satisfy customer.

Customer review rating 3.7/5

Anonymous Solo - 20/05/2019 AccorHotels certified review

Bof...!!!

Customer review rating 3.7/5

S. S. Business - 01/05/2019 AccorHotels certified review

Just one night!

Dear S. S., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

No staff, decrepit rooms, dirty corridors, broken stairs

Customer review rating 3.7/5

Anonymous Families - 20/04/2019 AccorHotels certified review

There was no one available to help with luggage. There was warning tape blocking the stairs. The sink in the room was clogged. Our view was a parking lot even though the hotel was not at full capacity and a better room could have been given. The room was very old and there was no food or room service available when we tried to order.

Dear OLIVIA M., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager.
Customer review rating 3.7/5

Roman Business - 04/03/2019 AccorHotels certified review

I stayed in this hotel twice in two weeks (1st week with booking nr HCTLGMLG, 2nd week with booking nr. HCTLGNLN). The new check-in system with phone and no desk is not guest friendly and it doesn't improve the check-in nor check-out. I want to put my things (ID Card, Gold Member card, booking confirmation) on the desk when I check-in. And at check-out I want to get a print out of the bill, I want to check it and confirm it with my signature instead of just receiving an e-mail. In fact I received a wrong bill per mail and now I need to follow up. This is really a unnecessary hassle. The whole check-in/check-out experience is not good without the desk and just per mobile phone. I also noticed the staff is checking details of my stay on their phone and it takes them ages since they have no overview on the small phone screen. The restaurant in the lobby next to the door is very uninviting and it leaves no space at all for the guests who want to check-in or check-out with their luggage. I see no reason why the restaurant shouldn't be in the breakfast area. The breakfast area was freezing cold the whole first week (CW7). Furthermore the staff is not really friendly. Especially in the 2nd week I was more than disappointed. Already at check-in I asked if I could extend my stay for an additional night because I most likely need to stay 1 night longer. The guy at the check-in (a thin guy with a 3 day beard, can't remember the name) said I should wait until I know for sure that I need to stay one day longer. So the next evening (Tuesday) I went to the front desk where I talked to the same guy to extended one night until Thursday morning. He didn't pay attention and didn't listen and just checked me in again, giving me a new room key, telling me how to log-in to the WiFi and where and when the breakfast was. It turned out the new room key was not for one night longer as the next evening (Wednesday) it wasn't valid. So I went again to the check-in and asked that the renew my room key. The lady at the front desk then said I was ought to check out this morning. So I had to say again that I stay one night longer. She then checked something on her phone and gave me a new key. The next morning (Thursday) I couldn't enter my room after the breakfast. At the front desk where I met another staff member told me I should have checked out on Wednesday already and I can't just stay one night longer and that I need to inform them in advance. I told him the whole story but he didn't understand me and just repeated that I should inform them before I extend my stay. He then asked me to pay a deposit for the extra night befor he can give me a new room key. Since I left my wallet in the room he needed to follow me in the room, then I had to go back to the front desk, pay the deposit and only then I had received a new room key. All of this even though I was checking out of this hotel right afterwards, half an hour later. Now I received twice a bill for the first two nights from Monday to Wednesday but no bill for the extra night from Wednesday to Thursday. Totally and completely incompetent!!! Last but not least, from the comfort, the rooms, the bathroom, the amenities the size of the breakfast buffet this hotel is nothing more than an ibis and never what I expect from a Novotel. I really wonder how this hotel got 4 stars. For what you get it's completely overpriced.

Dear ROMAN B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager .

ibis disguised as Novotel

TripAdvisor rating 3.5/5

moelbi Business - 04/03/2019 TripAdvisor review

This hotel is just by name and price a Novotel. By service (poor), bathroom (small), amenities (none) and breakfast (small) it's rather an ibis. Though I have to admit the rooms are bigger than in an ibis hotel. But I really wonder how it got it's 4 stars.

Thank you for answering our questionnaire. I appreciate the time you took to share the problems you encountered during your stay. Firstly, please allow me to say how sorry I am that these issues affected your satisfaction during your stay in my hotel. Please be assured, that I will do my utmost to provide an appropriate follow up to your comments. Sincerly , Georges CHRISTOS, General Manager.

Hotel good. Wrong invoice at check-out

Customer review rating 3.7/5

Rodrigo Business - 01/03/2019 AccorHotels certified review

The hotel is ok. But breakfast was not booked and still charged in the invoice at check-out. Fortunately the corrected invoice was sent and I'm just waiting to get back the money difference

Dear RODRIGO M., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AGREABLE SEJOUR

Customer review rating 3.7/5

L. P. Business - 27/02/2019 AccorHotels certified review

TRES BON ACCUEIL, SITUATION AGREABLE AU BORD DU LAC, CHAMBRE EXECUTIVE CORRESPONDANT A MES ATTENTES.

Monsieur L., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Paris Créteil Le Lac. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Cordialement, Georges CHRISTOS, Directeur.

Not made aware of the construction and dirty, overpriced room

Customer review rating 3.7/5

Anonymous Business - 25/02/2019 AccorHotels certified review

6 rooms were booked by our Company via Expedia, and it was not mentioned that your hotel was undergoing renovation. I booked a table for dinner for 6 personally at the hotel, and the staff did not inform me that we had to dine in the entrance hall. My room 342 was not clean, bathroom full of hair - I have a Picture, which I unfortunately cannot attach. The check-out procedure and time were terrible.

Dear JULIEN B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Expect more standard and facilities

Customer review rating 3.7/5

Ashish Business - 16/02/2019 AccorHotels certified review

This was my second time stay, considering its wonderful location, some additional facilities like Gym or sauna would be great. Room mini bar just had water this time and Door wasnt getting locked this time, It was reported. on of night next room had lot of noises late night till morning girl and guy was talking knocking and speaking loud and it was loud and clean walls are not so strong to secure peaceful sleep As hotel becoming more of a package tourist stay and less for business purpose , the environment is changing. breakfast area is small and noisy and often at 7 am itself all coffee cups are finished and have to wait long before fresh cups come by. breakfast variety has also gone down from previous time IN general staff always have been courteous and friendly and very supportive.

Dear ASHISH G., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very unfriendly staff

Customer review rating 3.7/5

Ajanthas B. Couples - 28/01/2019 AccorHotels certified review

Ver yunfriednly staff from the gentleman who welcomed us at the reception at arrival in the night to the manager in the restaurant who refused me to give me coffee. I went down to buy 3 coffee and to take away in my room. First he said they don't have coffee to go cups, which was a lie. Then he insitedt that I have to go to my room and call and order the coffee. I have been treated bad and very unfriendly. The same with the receptionist who welcomed us in the night. Very unfriendly and arrogant. Never ever I will come to this hotel again. Even never again to a novotel!

Dear . B., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager

My stay at novotel creteil

Customer review rating 3.7/5

B. N. Families - 26/01/2019 AccorHotels certified review

Hello, Thank u for your concern about my stay. I do love staying at Novotel and i love the service. The only thing that bothered me was that it took me toooo long to be able to use the points i had collected for 3 years

Dear n. B., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

good

Customer review rating 3.7/5

V. J. Business - 10/01/2019 AccorHotels certified review

as expected

Dear j. V., Thank you for taking the time to tell us about your experience at the Hôtel Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS Director

quiet and comfortable

Customer review rating 3.7/5

Neale H. Business - 14/12/2018 AccorHotels certified review

Positives: warm welcome, very helpful staff, good breakfast & local driver service, quiet and comfortable room, good location Negatives: Room was a little on the cold side, heating only seemed to work in the bathroom and toilet areas. Bathroom decor looks a bit dated.

Dear NEALE H., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS, Director

Very comfortable, and family friendly

Customer review rating 3.7/5

Latifah Families - 26/11/2018 AccorHotels certified review

My family and I had a very comfortable stay. Beds were comfortable and breakfast was lovely. I will definitely revisit

Dear Latifah S., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS General Manager

If you're looking for a 4 star hotel, then I'd look elsewhere.

TripAdvisor rating 3.5/5

Passport44112531758 Business - 26/11/2018 TripAdvisor review

This hotel wasn't unclean or completely underwhelming but it was not what you would expect from a 4 star establishment. There were stains in the shower and the grates were missing from the air vents. The rooms on the Rdc or basement also looks just like a basement and no efforts were done to modernize or make it classy.

Ras

Customer review rating 3.7/5

Mamoud Families - 20/11/2018 AccorHotels certified review

Ras

Dear R., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS, General Manager.

Good location for a reasonable price

Customer review rating 3.7/5

Olaf C. Business - 12/11/2018 AccorHotels certified review

Good location just one bus stop away from the RER, comfortable rooms, quite.

Dear OLAF C., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS Director.

nice stay but a little boring for a monotonous breakfast in the whole week.

Customer review rating 3.7/5

Lhc Business - 23/10/2018 AccorHotels certified review

nice stay but a little boring for a monotonous breakfast in the whole week. BTW, the electrical kettle is dirty and bad smelling (seems like butter)

Dear HAICHEN L., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Property/Rooms are not well maintained

Customer review rating 3.7/5

Anonymous Business - 29/09/2018 AccorHotels certified review

Booked Novoteil in advance of reaching Paris. The front desk was helpful in navigating me to the city and back. The food was very good. But there ended the goodwill. The A/C and air in my room was faulty and did not work. When I approached the front desk, they sent someone to look into it and the mechanic confirmed that the vent air was faulty. I asked the front desk to switch my room but they told me that they are full, I had an option to leave the property or stay without air. When I asked for the manager, they said he is not available and another receptionist talked to me and told me that all mechanics have left for the day and that they can only repair it the next morning. I told them that I was leaving the next morning and it would do me no good. Instead of being apologetic for the situation I was put in, the front desk was unhelpful and rude. In the room, the bathroom had an intense smoke-smell, so much so that I kept the door shut to the bathroom entryway as I did not want the smell to get on my clothes. Except for the bedside lights, none of the other lights worked in the room. The outlets were also non-functional, leaving me with only 1 working outlet to charge my phone and computer. The stay was not pleasant and I will not be recommending this Hotel to any of my colleagues.

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