Hotel - Novotel Paris Créteil Le Lac
Novotel Hotel Novotel Hotel

Novotel Paris Créteil Le Lac Hotel

3.5/5 582 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Hard tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The Novotel Paris Créteil Le Lac has 110 air-conditioned rooms measuring 269 sq. ft. (25 m²). Our 430 sq. ft. (40 m²) Suites offer a bedroom and lounge area with Nespresso coffee machine, walk-in shower, bathrobe and slippers.

  • 110 rooms
  • 100% non-smoking hotel
  • 110 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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3.7/5 AccorHotels Rating 1,810 reviews

Our guest reviews for Novotel Paris Créteil Le Lac

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 582 reviews
V. C. Business - 16/07/2018 AccorHotels certified review
« Bad night! »

Because of some fire in the hotel, we stand more than 1 hour on the Parking in the middle of the night. The evacuation was not efficient and even chaotic. The rest of the night was not restful anymore. Even the breakfast was chaotic. Not cleared tables, no possibility to get sparkling water and not well refilled orange juice, cheese and bread was also a very bad experience. More than 180 Euro for a not restful night and a very bad breakfast is not what I expected from NOVOTEL.

Martin H. Business - 16/07/2018 AccorHotels certified review
« The most terrible stay I ever had in a hotel »

There was a fire alarm with no Information by the management, what was going When we asked the Manager for a small compensation we received a very unfriendly mail.If I can avoid that, I will never go to an Accor or Novotel

Julyvisit Families - 08/07/2018 AccorHotels certified review
« Outdated hotel but amazing staff »

Good stay overall. Best hotel in the Creteil area. Owners should invest some $ to update hotel but the staff was all great, especially Marie at the front desk.

Anonymous Business - 05/07/2018 AccorHotels certified review
« Old hotel, bad service »

My stay was very chaotic. First there was no booking, then I got a room that was in really bad shape. Stained carpets, moldy smell. However I could change the room to a renovated one. A little later, the curtains fell down and stayed on the floor for the next 2 days although I told the staff several times. And finally, on the last day, a plate of the ceiling in the bathroom was hanging down showing cables and everything underneath. Staff was friendly. Would never stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURA S., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Effectively, I heard about the curtains and for the bathroom and i'm really sorry for that. If you have the opportunity to come back to Paris, i will be happy to make personally your booking We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geroges CHRISTOS. Directeur.

Toshiyuki U. Business - 01/07/2018 AccorHotels certified review
« Orignal booking was cancelled by notice of poor simple e-mail. Even shortneded stay, several issue happened »

This was one of worst experience in my life of business (and private) trip booking. Please do investigate and not repeat again. There are 3 topics. 1. I originally booked June 19 to 24. Then, on few days before travel, I got mail on June 17 from Novotel Creteil (refer below), mentioning booking was not possible. So I forced to change plan to stay Ibis cretails for first 2 days, then, 21 to 24 for Novotel. The first issue is communication. You send simple e-mail without showing no alternative option even you have Ibis Cretail near the hotel. Then, 2nd mail, you also mentioned June 20 also not possible. With this poor communication. Please this poor booking mistake (system issue???) will never happen again. Also right way of communication I waste time just before business trip. ---- > Dear guest, > > You’ve just tried to make a booking for the 19/06/2018. And we received a message error because we are full for this date. > We want excuse us but we can’t accept your reservation. > > Best regards, > > Marie, Reception. 2. At check in, even I was forced to change booking, no excuse message and front desk did not know about what was happened to me. In addition, I did not get any gold member room amenity. 3. For laundry, very poor order sheet. (copy but side of the copy is vanished and cannot read all description). The order sheet also have translation error. In English, no laundry date was Sunday and National Holiday. However, original French is Saturday, Sunday and National Holiday, Due to this, I plan to ask laundry service on Saturday but it was missed. Please check laundry order sheet and check translation of the service day of week. Then, when I am asking front desk, the attitude of Font desk was not good, not excuse for translation error. In addition, 7-8 Euro for under shorts/Pants are too expensive comparing to other Accor bland hotels. Pleease consider reasonable pricing. Please correct 3 items, especially 1 is very serious. I have diamond member of Hilton, Platinum of IHG but never had such issue for 20+ years. I apprentice your understanding and action.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOSHIYUKI U., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm going to see what happened with your booking but i'm really sorry for this inconvenience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you're are coming back please contact me directly to make your booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS. Director.

Brandon S. Business - 20/06/2018 AccorHotels certified review
« A pleseant and god stay. »

Overall everything was fine, however, a fire alarm practice at 08:00 in the morning is pretty unpleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRANDON S., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the alarm, i'm really sorry for this inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Directeur.

Dusty72 Business - 15/06/2018 TripAdvisor review
« Lost my breakfast for a disorganization »

Morning I go to take my breakfast and I find an asiatic group of tourists which took literally all food. I cannot wait because of my work so I decide to do not have it but...hotel invoices me anyway saying that this was the option I took!!! Result they just gave me 2000 points on my accord card but the way they managed the situation was really disorganized !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dusty72, Thank you for your feedback about your stay at Novotel Paris Créteil le Lac. I’m sorry that you didn’t have your breakfast. My collegues couldn’t refund you because you get a package bed&breakfast, that’s why they gave you 2000 points. In all cases receive my sincere apologies. If you have the opportunity to come back to Créteil, we will be happy to welcome you again. Best regards. Georges CHRISTOS. General Manager.

Beverley M. Families - 08/06/2018 AccorHotels certified review
« Disappointed »

We were given a different room to what we paid for. The food was dreadful. The staff were very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEVERLEY M., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm happy that you appreciated the staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS. Director.

Anonymous Solo - 29/05/2018 AccorHotels certified review
« Great overnight stay »

Very helpful staff, nice place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYDIA M., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Director.

P. Couples - 28/05/2018 AccorHotels certified review
« satisfaisante »

excellente

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Paris Créteil Le Lac. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Georges CHRISTOS. Directeur.

Anonymous Business - 02/05/2018 AccorHotels certified review
« Underperforming Hotel »

Check in was no problem, friendly and OK. (6) The entrance door to the room was jamming. (0 ) The room was a bit grubby, especially toilet. A restoration would be useful. (3) The dinner in resteaurant was OK (7) The breakfast was below expectations (tasting + asortment). Service was not attentive enough to replace timeworn juice or rolls. (2)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadine L., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm happy to know that you liked our staff during your check in. I'm sorry that you didn't the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS Director.

O J. Business - 22/04/2018 AccorHotels certified review
« Overall satisfied »

This hotel is very nice and safe, with an outstanding view at the Lac despite the fact that the area overall seems to be a not so safe area (?) according to my friends in Paris. The hotel is very clean and the staff is welcoming and accommodating. The bus line and tram stations are very close and the hotel has lot of parking spaces. It is close to everything (shopping, business, hospitals in Creteil). The only negative point is that at the main entrance, there is no ramp to ease rolling of the luggage in an out the hotel; only steps, and when you have heavy luggage or are handicapped, or just tired from a long trip, it is not convenient to manage with luggage on steps. Overall, very satisfied with my stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ODETTE J., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the area, the hotel is situated in a safely place, we have never met problems around us. About the ramp, we are going to fixed that during our renovations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS Director.

Anonymous Business - 29/03/2018 AccorHotels certified review

Helpful and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear SIMON B., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Director.

Family - 07/03/2018 TripAdvisor review
« Hotel needs reconstruction, cleanliness and services to improve »

Cleanliness was not good, smell of cigaretts in the room, not possible to lock up the door. Hotel needs reconstuction. Although the room was already prepaid, lady on reception requested our bank card to block more then 200 EUR for some services which we rejected. Two times a false request from reception regarding ordering of taxi and pizza (other room). Free accomodation for children under 16, free parking and good connection with public transport to Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martpribyl, Thank you for your feedback about your stay at Novotel Paris Créteil le Lac. We are really pleased you enjoyed our location near public transports and our free parking. Regarding the hotel, I wanted to tell you that in 10 days we are going to modernize it. If you have the opportunity to come back to Créteil, we will be happy to welcome you again and show ours new rooms design. Best regards. Georges CHRISTOS. General Manager.

Aaab Business - 13/02/2018 AccorHotels certified review
« Very good »

The room is clean, the staf is friendly and the location is near the mall.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ABU BAKAR, We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Director.

Hassan A. Families - 07/01/2018 AccorHotels certified review
« Sher gut »

Tolles Hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear HASSAN A., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

C. G. Business - 21/12/2017 AccorHotels certified review

tres agreable

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Paris Créteil Le Lac. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Georegs CHRISTOS. Directeur.

George Business - 13/12/2017 AccorHotels certified review
« Average »

Needs renovation on urgent basis. Bad heating that took hours to warm up the room and mattress that ''showed'' the thousands of people that slept on it. But still, clean, good food and stable Wifi to work with.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KONSTANTI C., Thank you for taking the time to tell us about your experience at the Novotel Paris Creteil le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm happy you appreciated our restaurant. I inform you that we are going to renovate our hotel very soon. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future with our new rooms. Sincerely, Georges CHRISTOS. Director.

Anonymous Business - 13/12/2017 AccorHotels certified review
« cordiale e puntule »

breve ed efficiente

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERNESTO L., We very much appreciate your comments regarding your stay at the Novotel Paris Creteil le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS Director

Frank L. Business - 08/12/2017 AccorHotels certified review
« Run down dirty hotel. »

The overall state of the hotel is very run down. Our room was not clean. There were hairs in the bath and i had to clean the head board on the bed before i even thought of putting my head on it. There was some slimy stuff on it. There was what appeared to be blood or make up smeard on the wall at the side of the mirror near the bathroom. Also the bar area had a dirty carpet with bits of food on the floor. The carpet throughout the hotel was shabby and stained. However the stafff were very helpful and friendly. I have stayed in lots of Novotels and they are always clean, but not this one. The only reson i woukd stay again is location, near to the company i had to visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANK, Thank you for taking the time to tell us about your experience at the Novotel Paris Creteil le Lac. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies, i don't understand what happened in your room but i'm going to talk with our Room Manager At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS Director

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