Hotel - Novotel Paris Créteil Le Lac
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Novotel Paris Créteil Le Lac Hotel

3.5/5 601 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Hard tennis court  (Nearby)
  • Beach and water sports  (Nearby)
    • Kayaking (Nearby)
    • Sailing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bike rack facilities (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-24:00
    • Opening hours : Week-end 07:00-24:00

Business services

  • 19 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.The Novotel Paris Créteil Le Lac has 110 air-conditioned rooms measuring 269 sq. ft. (25 m²). Our 430 sq. ft. (40 m²) Suites offer a bedroom and lounge area with Nespresso coffee machine, walk-in shower, bathrobe and slippers.

  • 111 rooms
  • 100% non-smoking hotel
  • 110 family rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • TV room service ordering
    • Manual temperature control
    • Automatic temperature control
    • Satellite/cable colour TV
    • High speed transmission line
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

3.7/5 AccorHotels Rating 1,965 reviews

Our guest reviews for Novotel Paris Créteil Le Lac

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 601 reviews
Olaf C. Business - 12/11/2018 AccorHotels certified review
« Good location for a reasonable price »

Good location just one bus stop away from the RER, comfortable rooms, quite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLAF C., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS Director.

Lhc Business - 23/10/2018 AccorHotels certified review
« nice stay but a little boring for a monotonous breakfast in the whole week. »

nice stay but a little boring for a monotonous breakfast in the whole week. BTW, the electrical kettle is dirty and bad smelling (seems like butter)

Our hotel has responded to the review
Our hotel has responded to the review

Dear HAICHEN L., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 29/09/2018 AccorHotels certified review
« Property/Rooms are not well maintained »

Booked Novoteil in advance of reaching Paris. The front desk was helpful in navigating me to the city and back. The food was very good. But there ended the goodwill. The A/C and air in my room was faulty and did not work. When I approached the front desk, they sent someone to look into it and the mechanic confirmed that the vent air was faulty. I asked the front desk to switch my room but they told me that they are full, I had an option to leave the property or stay without air. When I asked for the manager, they said he is not available and another receptionist talked to me and told me that all mechanics have left for the day and that they can only repair it the next morning. I told them that I was leaving the next morning and it would do me no good. Instead of being apologetic for the situation I was put in, the front desk was unhelpful and rude. In the room, the bathroom had an intense smoke-smell, so much so that I kept the door shut to the bathroom entryway as I did not want the smell to get on my clothes. Except for the bedside lights, none of the other lights worked in the room. The outlets were also non-functional, leaving me with only 1 working outlet to charge my phone and computer. The stay was not pleasant and I will not be recommending this Hotel to any of my colleagues.

Ali A. J. Families - 27/09/2018 AccorHotels certified review
« The bathroom was veryyy dirty »

Thé bed wasn’t comfortable Bathroom dirty Not even one bottle of water

Amit Business - 20/09/2018 AccorHotels certified review
« Was satisfactory. OK »

- Breakfast didn't have much choices - Some people were helpful and some staff was rude. - I usually stay at Novotel Gare De Lyon. This was a step down compared to that in terms of service and cleanliness.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMIT A., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Violaine Business - 14/09/2018 AccorHotels certified review
« It is unacceptable to not have clean showers »

The shower in my room had not been cleaned certainly since weeks. I had to call reception to get a sponge and cleaning products to clean myself. Looking at the state of the shower it is not a case that the cleaning person forgot once but that it had not been cleaned for a long time. The gentleman at reception was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIOLAINE L., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS General Manager

James Families - 09/09/2018 AccorHotels certified review
« Good food. Dated accomodation. »

Our stay at this hotel got off to a bad start when my 12 year old son found a used condom wrapper behind the sofa bed. We understood that we get a room with separate beds for the children but we had a double sofa bed. I gave a score this high for the quality of the evening meal, breakfast and helpful staff. We have stayed in a number of Novotel hotels in France and the standard of this one is poor in comparison.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES R., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS General Manager

Atahiana Families - 03/09/2018 AccorHotels certified review
« Nicely renovated room »

Nice stay, free parking, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAHIANA A., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS, General Manager

Arsalan H. Business - 03/08/2018 AccorHotels certified review
« Reasonable business stay hotel »

Over all experience was alright. The only improvement opportunity i see for the hotel is in terms of providing a more better experience to the customer. E.g. the complimentary water bottle should be given daily, the chef should have the flexibility of mixing the food preferences within the provided menu. As there is limited option of food, the chef / kitchen should be able to provide options to mix and match the food preferences as provided in the menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARSALAN H., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I notice what you said about the kitchen, and I'm going to talk with the Chef. Thnak tyou very much for your advices. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Director

V. C. Business - 16/07/2018 AccorHotels certified review
« Bad night! »

Because of some fire in the hotel, we stand more than 1 hour on the Parking in the middle of the night. The evacuation was not efficient and even chaotic. The rest of the night was not restful anymore. Even the breakfast was chaotic. Not cleared tables, no possibility to get sparkling water and not well refilled orange juice, cheese and bread was also a very bad experience. More than 180 Euro for a not restful night and a very bad breakfast is not what I expected from NOVOTEL.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. V., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. Regarding the breakfast, I'm surprised to hear that because usually, customers appreciate it. I'm sorry if it didn't meet your expectations. Indeed, we had the fire alarm, Please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS. Director.

Martin H. Business - 16/07/2018 AccorHotels certified review
« The most terrible stay I ever had in a hotel »

There was a fire alarm with no Information by the management, what was going When we asked the Manager for a small compensation we received a very unfriendly mail.If I can avoid that, I will never go to an Accor or Novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN H., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed, we had the fire alarm, I'm really sorry for this inconvenience. If you come back to Paris, I will be happy to make your booking in order to make your pleasant stay We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS. Director.

Julyvisit Families - 08/07/2018 AccorHotels certified review
« Outdated hotel but amazing staff »

Good stay overall. Best hotel in the Creteil area. Owners should invest some $ to update hotel but the staff was all great, especially Marie at the front desk.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VO Q., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the hotel, we are currently being renovated. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Director.

Anonymous Business - 05/07/2018 AccorHotels certified review
« Old hotel, bad service »

My stay was very chaotic. First there was no booking, then I got a room that was in really bad shape. Stained carpets, moldy smell. However I could change the room to a renovated one. A little later, the curtains fell down and stayed on the floor for the next 2 days although I told the staff several times. And finally, on the last day, a plate of the ceiling in the bathroom was hanging down showing cables and everything underneath. Staff was friendly. Would never stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURA S., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Effectively, I heard about the curtains and for the bathroom and i'm really sorry for that. If you have the opportunity to come back to Paris, i will be happy to make personally your booking We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Geroges CHRISTOS. Directeur.

Toshiyuki U. Business - 01/07/2018 AccorHotels certified review
« Orignal booking was cancelled by notice of poor simple e-mail. Even shortneded stay, several issue happened »

This was one of worst experience in my life of business (and private) trip booking. Please do investigate and not repeat again. There are 3 topics. 1. I originally booked June 19 to 24. Then, on few days before travel, I got mail on June 17 from Novotel Creteil (refer below), mentioning booking was not possible. So I forced to change plan to stay Ibis cretails for first 2 days, then, 21 to 24 for Novotel. The first issue is communication. You send simple e-mail without showing no alternative option even you have Ibis Cretail near the hotel. Then, 2nd mail, you also mentioned June 20 also not possible. With this poor communication. Please this poor booking mistake (system issue???) will never happen again. Also right way of communication I waste time just before business trip. ---- > Dear guest, > > You’ve just tried to make a booking for the 19/06/2018. And we received a message error because we are full for this date. > We want excuse us but we can’t accept your reservation. > > Best regards, > > Marie, Reception. 2. At check in, even I was forced to change booking, no excuse message and front desk did not know about what was happened to me. In addition, I did not get any gold member room amenity. 3. For laundry, very poor order sheet. (copy but side of the copy is vanished and cannot read all description). The order sheet also have translation error. In English, no laundry date was Sunday and National Holiday. However, original French is Saturday, Sunday and National Holiday, Due to this, I plan to ask laundry service on Saturday but it was missed. Please check laundry order sheet and check translation of the service day of week. Then, when I am asking front desk, the attitude of Font desk was not good, not excuse for translation error. In addition, 7-8 Euro for under shorts/Pants are too expensive comparing to other Accor bland hotels. Pleease consider reasonable pricing. Please correct 3 items, especially 1 is very serious. I have diamond member of Hilton, Platinum of IHG but never had such issue for 20+ years. I apprentice your understanding and action.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TOSHIYUKI U., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm going to see what happened with your booking but i'm really sorry for this inconvenience. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you're are coming back please contact me directly to make your booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS. Director.

Brandon S. Business - 20/06/2018 AccorHotels certified review
« A pleseant and god stay. »

Overall everything was fine, however, a fire alarm practice at 08:00 in the morning is pretty unpleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRANDON S., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the alarm, i'm really sorry for this inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Directeur.

Dusty72 Business - 15/06/2018 TripAdvisor review
« Lost my breakfast for a disorganization »

Morning I go to take my breakfast and I find an asiatic group of tourists which took literally all food. I cannot wait because of my work so I decide to do not have it but...hotel invoices me anyway saying that this was the option I took!!! Result they just gave me 2000 points on my accord card but the way they managed the situation was really disorganized !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dusty72, Thank you for your feedback about your stay at Novotel Paris Créteil le Lac. I’m sorry that you didn’t have your breakfast. My collegues couldn’t refund you because you get a package bed&breakfast, that’s why they gave you 2000 points. In all cases receive my sincere apologies. If you have the opportunity to come back to Créteil, we will be happy to welcome you again. Best regards. Georges CHRISTOS. General Manager.

Beverley M. Families - 08/06/2018 AccorHotels certified review
« Disappointed »

We were given a different room to what we paid for. The food was dreadful. The staff were very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear BEVERLEY M., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm happy that you appreciated the staff. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS. Director.

Anonymous Solo - 29/05/2018 AccorHotels certified review
« Great overnight stay »

Very helpful staff, nice place to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYDIA M., We very much appreciate your comments regarding your stay at the Novotel Paris Créteil Le Lac. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Georges CHRISTOS. Director.

P. Couples - 28/05/2018 AccorHotels certified review
« satisfaisante »

excellente

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur P., Nous vous remercions pour vos commentaires suite à votre séjour à Novotel Paris Créteil Le Lac. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Georges CHRISTOS. Directeur.

Anonymous Business - 02/05/2018 AccorHotels certified review
« Underperforming Hotel »

Check in was no problem, friendly and OK. (6) The entrance door to the room was jamming. (0 ) The room was a bit grubby, especially toilet. A restoration would be useful. (3) The dinner in resteaurant was OK (7) The breakfast was below expectations (tasting + asortment). Service was not attentive enough to replace timeworn juice or rolls. (2)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nadine L., Thank you for taking the time to tell us about your experience at the Novotel Paris Créteil Le Lac. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I'm happy to know that you liked our staff during your check in. I'm sorry that you didn't the room. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Georges CHRISTOS Director.

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