Hotel - Novotel Cergy-Pontoise
Novotel Hotel Novotel Hotel

Novotel Cergy-Pontoise Hotel

3.5/5 469 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 191 rooms
  • 171 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,443 reviews

Our guest reviews for Novotel Cergy-Pontoise

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 469 reviews
Anonymous Business - 14/09/2018 AccorHotels certified review
« Very friendly staff but rooms far too warm »

Very friendly staff especially at the reception desk but your rooms are lacking a proper air conditioning, they were simply too warm to have a restful night...

Bruno V. D. P. Business - 06/09/2018 AccorHotels certified review
« Hotel is ok. Admin processes are lagging. »

The room, bar and breakfast were ok, as expected from the Novotel standards. Booking was triple: I had 3 rooms booked to my name. 2 were canceled by the desk agent on arrival. Invoice is slow: 2 days after my stay, I receive a survey, but my invoice still has not been sent. You need to get your act together.

Japanese L. I. B. Families - 05/09/2018 AccorHotels certified review
« flexible attendance number change »

I wanted to stay with family, and tried to reserve as family. Actually room order was family room, but reservation showed visitor is only one adult. I called to your hotel and she arranged my booking as fimily quickly in resenable price. I was very grateful.

Adrian-tonel G. Business - 27/08/2018 AccorHotels certified review
« Lovely hotel »

It was a great time in a hotel with great facilities and very friendly staff.

Anthony H. Friends - 19/08/2018 AccorHotels certified review
« Comfortable Hotel. Excellent Service »

Excellent service from front desk and bar and restaurant staff. Would have been nice to know beforehand that restaurant was going to be closed until the day after our arrival. Also, breakfast finishing at 0930 is too early. 10am would be better.

Karen Friends - 14/08/2018 AccorHotels certified review
« Comfortable stay »

A comfortable room in a nice hotel. It was within walking distance of shops and restaurants. We were glad of this as the hotel restaurant was closed on the night we stayed.

Rajan D. Business - 03/08/2018 AccorHotels certified review
« The Stay is OK but during checking out, Forex card didnt work »

I need modified bill. I stayed from 25th Jul'18 to 28th Jul'18. But in the invoice it is written as 25th Jul'18 to 1st Aug'18.Please correct the invoice as early as possible. I have to claim from Company

D R. Families - 30/07/2018 AccorHotels certified review
« Disappointed in the Restaurant »

Was told on checking in that the restaurant would be open from 7pm and there was no need to book. Waited to 7pm to go to restaurant only to be told that it was booked out to a coach party so no seating available.Had to go hunting in town for a meal which we didn't need after a very long drive. Rest of hotel was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you for reviewing our hotel. I am happy to see that you liked most of you stay with us, but I feel very sorry that you were not given the accurate information regarding the dining possibilities on Saturdays. The full offer of our restaurant is indeed not available, but we should have informed you about the alternatives: either enjoying a snack such as pizzas or "croque-monsieur", or being recommended a selection of nearby restaurants we value. Again, I would like to apologize for this misunderstanding. We hope you will give us another chance to demonstrate our high quality standards for your next stay with us. Kindest regards, Dominique Grandjonc - General Manager Novotel Cergy Pontoise

Danny Families - 23/07/2018 AccorHotels certified review
« Good location, nice room, good facilities. »

Friendly staff, nice room, and a good location for visiting Auvers sur Oise, Cergy Port, and Paris. Nice breakfast aswell. We didn't use the pool but it looked nice.

Nalan Business - 19/07/2018 AccorHotels certified review
« ok »

it is convenient for small business trips but it can be improved

Rhia Business - 12/07/2018 AccorHotels certified review
« Very hot lots of flies »

It needs modernising and also a good clean, lots of flies

Kamran Business - 07/07/2018 AccorHotels certified review
« That was good »

We think it is a good hotel , It would be great if you install a air conditioning system

Manon V. B. Business - 05/07/2018 AccorHotels certified review
« No sleep because of no airconditioning in the room. »

Good morning, No very happy, because I can't sleep because there was no airconditioning in the hotelroom + 25 degreed in the night.

Luis Business - 30/06/2018 AccorHotels certified review
« The expected »

Just staying for dinner and sleep. The restaurant menu used to be much better before the change made earlier this year.

C. Business - 27/06/2018 AccorHotels certified review
« Nice stay at the hotel with good atmospher »

Nice reception, room well equiped. Coridor carpet should be changed (stains).

Peter Business - 27/06/2018 AccorHotels certified review
« Consistently good »

Another nice stay at Novotel Cergy, good quality and pleasant helpful staff

Paul Families - 25/06/2018 AccorHotels certified review
« Service oriented and flexible »

We booked a 2+ persons room for two nights. We enquired whether a third person could sleep in the room on the third night. Which was acknowledged. Yet we decided to skip the second night all together. Second night reimbursed and we even got a third towel for the third person taking a shower. Super service!! Unfortunately the restaurant was not open. They serve good food there.

Mff Business - 23/06/2018 AccorHotels certified review
« Pleasant stay with comfortable room and friendly staff »

As above

Family - 19/06/2018 TripAdvisor review
« Good location »

Hotel is well located, rooms are typical of Novotel and clean, staff is friendly, outside of building not too appealing. parking facility is good. Breakfast buffet is good. Restaurants available at walking distance Port Cergy marina on the Oise river

Our hotel has responded to the review
Our hotel has responded to the review

Dear "FrancoisJAX", thank you for your 4-star review. We really appreciate your compliments about our location, cleanliness of our rooms, friendliness of our staff! Thanks again for sharing it! See you soon at Novotel Cergy Pontoise!

Tn Business - 16/06/2018 AccorHotels certified review
« Good hotel, good location, convenient parking, in need of some maintenance. »

Room was nice but the carpet was in need of replacement. It seemed very worn and had multiple holes, like burns. Bathroom was dark and the shower sprayer was worn out, making a lot of noise due to the excessive leaking while using.

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