Hotel - Novotel Cergy-Pontoise
Novotel Hotel Novotel Hotel

Novotel Cergy-Pontoise Hotel

3.5/5 483 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 191 rooms
  • 171 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,599 reviews

Our guest reviews for Novotel Cergy-Pontoise

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 483 reviews
Anonymous Business - 01/11/2018 AccorHotels certified review

Great staff

Anonymous Business - 29/10/2018 AccorHotels certified review

The room is clean and quiet. Pretty nice. The sign in reception to elevator is not obvious, and actually it takes long way to go there.

Anonymous Business - 26/10/2018 AccorHotels certified review
« Rooms much too hot »

The web site shows this hotel has air conditioning but when I complained to reception about the room being too hot, they said there was no air conditioning and gave me a fan (which was too noisy to keep on while trying to sleep)

Rick S. Business - 22/10/2018 AccorHotels certified review
« Fine - I have not received my bill, which I require for expenses. »

Staff worked hard, very under staffed in the kitchen. Took a very long time for people to get served. The room was nice, the people were friendly and the hotel was clean. The gym was sub standard, you may consider getting additional free weights in - you have the space for the rack of dumbbell weights. Breakfast was good, food was good in the restaurant and I enjoyed the atmosphere. Can I please get a copy of my Bill - I stayed in room 564 on the night of October 18, 2018. I need the room charges on one bill and the restaurant charges on another. thanks so much.

Kunal G. Business - 19/10/2018 AccorHotels certified review
« Never stay in Novotel »

Horrible. No Air-conditioning. Dirty and old carpets full of dust. Building was in shambles.

Apr Business - 09/10/2018 AccorHotels certified review
« Bad ventilation »

nice stay and nice staff but the ventilation in the room is really bad. Can't properly control the temperature, the noise is very annoying, air flow is straight on the bed which in uncomfortable

T. A. Solo - 07/10/2018 AccorHotels certified review
« All perfect except some annoying details »

All good except some details : - Called 5 times to get the external gate opened at 1:30am - room service always optimizing (water, shampoo, chaging wet and used towels)

Anonymous Business - 06/10/2018 AccorHotels certified review

This hotel is okay with a decent room and amenities.

Anonymous Business - 05/10/2018 AccorHotels certified review
« Fit for purpose, no "fluff" »

Quiet room, reasonable amenities, relatively old facility, limited options for food & drinks.

Faouzi T. Families - 02/10/2018 AccorHotels certified review
« My stay was short but good »

The overall experience was good. I felt the hotel was a little short in terms of food/catering facilities

Andreas Business - 01/10/2018 AccorHotels certified review
« Silent hotel, comfortable bed, nice breakfast »

Silent hotel, comfortable bed, nice breakfast

Anand V. Business - 01/10/2018 AccorHotels certified review
« Hello My Name is Anand - I stayed in Novotel Pontoise Cergy from 25th - 29th Sep 2018 »

The room was very warm and I was feeling suffocated through the night and had to open the window. The flow in bathroom shower was very slow and hot water had some issues. I complained at the reception but the condition did not improve and no one seem to have responded to my complaint. The breakfast was Okay - not great - more options should be offered.

Erika Business - 29/09/2018 AccorHotels certified review
« Terrible »

My phone was stolen inside the hotel.

Anonymous Business - 29/09/2018 AccorHotels certified review
« not to come back »

- room was smelling like cigarettes - colleague her smartphone was stolen

T.p.r Business - 26/09/2018 AccorHotels certified review
« Decent Stay »

Check-In as well as Check-Out was easy and professional. Nice staff at front desk and restaurant. Rooms were clean and good equipped. However, the temperature in the room was way to high for sleeping at night and it was not possible to lower it internally (only heating/no cooling). Therefore, I opened the window (luckily this was possible) to get some cool air. Unfortunately, there was constant noise from outside the Hotel, but I could still sleep. Breakfast in the morning was ok but 16.50 Euro seems a bit pricey. All in all a decent stay.

Anonymous Business - 26/09/2018 AccorHotels certified review

The hotel still has echos of the 1970s/1980s about it: particularly the corridors and the rooms - with the toilet separate from the bathroom and the white "artex" finish on the walls!!! Breakfast was spoiled by very sour milk in the jugs - I only realised this when I took a drink of milk - yuk! I also spotted a mouse scurrying under the buffet - presumably eyeing up the selection of cheeses!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin D., Thank you for your feed back that helps us improve the quality of our service level. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We can assure you that we are taking the appropriate measures to address the problem and prevent future occurrence.

Anonymous Business - 26/09/2018 AccorHotels certified review

I found the room extremly dirty, I ordered food from room service and the soup was moldy

Paulo Business - 22/09/2018 AccorHotels certified review
« lovely / grumpy / Comfy »

lovely staff on reception, grumpy bar man (but funny), comfy bed

K M. Business - 20/09/2018 AccorHotels certified review
« Comfortable »

Good food, welcoming staff and relaxing location

Akhil R. J. Families - 19/09/2018 AccorHotels certified review
« very good experience »

we loved your property, location was very good. room was very good. people were very warm. room service could have been better else front desk was very good and prompt

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