Hotel - Novotel Cergy Pontoise
Novotel Hotel Novotel Hotel

Novotel Cergy Pontoise Hotel

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3.5/5 434 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 191 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,113 reviews

Our guest reviews for Novotel Cergy Pontoise

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 434 reviews
TripAdvisor review
stephengregg2018 Business - 24/04/2018
« Great place to stay when in Cergy Pontoise »

Easy to get to, parking is simple, and for me easy to get to work. Nice location fairly close to the port and the park nearby. The hotel itself is clean, the staff are friendly, and a descent restaurant and bar which offers good service and good food. If you're traveling alone and working late it's great to relax in the restaurant/bar before calling it a night. Rooms have recently been refurbished and are clean. Overall very comfortable

AccorHotels certified review
Candace D. Business - 15/04/2018
« The hotel was very nice »

One the last day I was charged twice for my stay the person at the counter was supposed to credit it when the manager arrived, I have not gotten a notice that it was credited

AccorHotels certified review
Anonymous Couples - 10/04/2018
« Very good service »

Nice efficient and confortable.

AccorHotels certified review
Anonymous Business - 02/04/2018

the hotel staff is very friendly and helpful. checking in is hassle free and fast. the hotel breakfast choice is pretty limited and this is one of the area needs to be improved to have more variety. the hotel room is abit old and should be refurnished as there's dirt in the carpeted floor.

Our hotel has responded to the review
Our hotel has responded to the review

Hi Chanwahmr L., Thank you very much for your feed back! Rest assured that we are taking your comments into consideration. See you soon at Novotel Cergy Pontoise. Dominique Grandjonc, General Manager

AccorHotels certified review
F. F. Couples - 01/04/2018
« nice »

nice and beuatifull

AccorHotels certified review
Marios G. Business - 31/03/2018
« Great »

A good experience overall

AccorHotels certified review
Anonymous Business - 28/03/2018
« Pleasant one night stay »

I was staying for just one night and had no issues. The bed was comfortable and the room clean and tidy. I ate in the restaurant and it was fine. The breakfast could do with more fruit but other than that it was fine.

AccorHotels certified review
Cathy B. Business - 26/03/2018
« Room could be cleaner (Carpets ! ) »

Impossible to approach the room area one of the evening as a bus just arrived and made congestion in the hall before the elevator. Menu from Restaurant is too limited and quality is low. Even going down since last visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy B., Thank you for taking the time to tell us about your experience at the Novotel Cergy Pontoise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We would like you to give us the opportunity to demonstrate our high quality standards; kindly accept a credit of 1000 points, which you will be able to redeem at a future stay with us or any other hotel of one of our brands. And I would like to take this opportunity to thank you for staying with us and to tell you that I would be very happy to meet you when you visit us next time. Please do let me know so that I can discuss with you about the different issues you pointed out! We appreciate your sharing your concerns and are looking forward to welcoming you again in the near future. Kindest regards, Dominique Grandjonc General Manager Novotel Cergy Pontoise +33 6 15 70 55 58 do…

AccorHotels certified review
Glen P. Business - 25/03/2018
« Simple and convenient hotel »

As always the team is very helpful and supportive during my many stays

AccorHotels certified review
Bv Business - 24/03/2018
« Ok »

Needs an update - stains on toilet & carpet

AccorHotels certified review
Davide Business - 23/03/2018
« Good »

everything is good

AccorHotels certified review
Anonymous Business - 22/03/2018
« Mr »

Professional staff, personal greeting and welcome on arrival.

AccorHotels certified review
Duschan K. Business - 21/03/2018
« great - as usually »

not much to say - it is the first address in town. I can only recommend it. one highlight: your scrambled eggs for breakfast :-)

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr K., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Novotel Cergy-Pontoise. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen, Dominique Grandjonc Direktor Novotel Cergy Pontoise

AccorHotels certified review
Gharvey Business - 20/03/2018
« Overall OK but could be better »

Room was OK, but overly hot. The bed was comfortable and the bathroom was modern and clean. However, the carpet in my room was very badly stained and worn. Breakfast was good, with a nice range of foods and drinks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gia H., Thank you for taking the time to tell us about your experience at the Novotel Cergy-Pontoise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominique Grandjonc General Manager Novotel Cergy Pontoise

AccorHotels certified review
Anonymous Business - 19/03/2018
« Not bad »

Heat controller not working Hotel Booking took too long to sort out The room was clean and daily cleaning was of good quality Morning guy (the one with the braces) was a great start of the day!

AccorHotels certified review
Anja B. Business - 18/03/2018
« Excessively expensive »

Better this time - my room was less sauna like - but frankly for 130 Euro pn is a joke. Uninspiring breakfast selection, a gym with a handful of pieces of equipment and not even some music and expensive drinks at the bar = an all round poor value for money. I would never stay here by choice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anja, Again, you took the time and trouble to complete our online questionnaire and I would like to thank you for your feed back. I am happy to read that your experience was better this time, but am disappointed that it still remains below your expectations. I understand you would not stay with us by choice, but I would be very grateful if we could tell me about your experience "live", next time you have to stay with us. Please do let me kwow and, in the mean time, do feel free to contact if you need. Kindest regards, Dominique Dominique Grandjonc General Manager Novotel Cergy Pontoise Mobile : +33 6 15 70 55 58 Mail : do…

AccorHotels certified review
David B. Business - 12/03/2018
« Very efficient, clean and comfortable. »

Staff was very friendly and helpful. The food was delicious and the amenities were very good. Room was clean and comfortable. An overall 10 out of 10 experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Cergy-Pontoise. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dominique Grandjonc General Manager Novotel Cergy Pontoise

AccorHotels certified review
Marcel V. R. Business - 09/03/2018
« Friendly staff, comfortable stay. »

Staff friendly and helpful. Room is comfortable and always clean. Food is exceptionally good. Room service for breakfast was unfortunately too late the first morning to finish in time before leaving for work, and the next morning some items were missing on the order. Overall a satisfactory stay.

AccorHotels certified review
Sergio Business - 05/03/2018
« Comfortable »

It´s a comfortable hotel. We had dinner at the hotel as well and it was nice. The only negative point is that I had to call them back in order to get my invoice. They promised to email me the invoice but apparently they forgot to do it, even though the sent me emails asking for my opinion and enrolled me (without asking) in their fidelity program.

AccorHotels certified review
David R. Business - 03/03/2018
« For NOVOTEL you get the feeling of being really welcome. »

For a normal business trip in the area, the NOVOTEL Cergy is an ideal place to stopover. The hotel provides all you need , including a new fitness room; reasonable bar / bistro and pleasant rooms Staff are very friendly.

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