Hotel - Novotel Cergy Pontoise
Novotel Hotel Novotel Hotel

Novotel Cergy Pontoise Hotel

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3.5/5 404 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 191 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,653 reviews

Our guest reviews for Novotel Cergy Pontoise

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 404 reviews
AccorHotels certified review
J S. Business - 09/10/2017
« Mr j s. »

Very good, except breakfast service. Too busy, not enough staff. No juice, long coffee queue. I decided not to bother.

AccorHotels certified review
Anonymous Business - 26/09/2017
« Too much noise from the party just in the park »

I've booked my room 3 days before coming and I've expressed the needs to have a quiet room. The women had proposed to book a room having a view on the park (the most expensive :-) ). But on that day there was a party, located in the park, doing lot of noise until 02h00. At the receptions they were not able to relocate me somewhere else. I'm sure that the party was known by the hotel's personnel when I've called to book the room. Most probably to make money this element was not mentioned during my call. At the check-out the persons informed that they are not able to interput/complain about the party because it was organize by the city. No excuses, no reductions, ... This is not professional and acceptable. This is my last experience with Accor.

AccorHotels certified review
Shahed Business - 26/09/2017
« Did not feel like a four star hotel »

The experience was not great. The rooms were not as clean as I expected, it still had filth from the previous guest (hair on the floor, beds, bathroom). Room aircon did not work. Breakfast was identical everyday ( no clean cups readily available, coffee machine does not work at times, cutlery on the table was short etc.). Tried to book a taxi, and none was available, ended up walking in the rain to the destination, no shuttle service available at the hotel

AccorHotels certified review
Juha Business - 18/09/2017
« Business stay »

We are frequently using the hotel for training, this part is well handled by Fiona. But the guest rooms are a shame, need refurbishment. To me way far from Novotel standard. The same goes for the restaurant which is outdated.

AccorHotels certified review
Pedro M. Business - 15/09/2017
« Disapointed »

I am a customer for Novotel Cergy since 1997. From that time till today I saw old rooms and renovated rooms, but always fill welcome and received with a smile. In this stay, no smile or welcome, the room I satyed was old, with rust parts and maybe it give a feel that "no clean" too. Breakfast is expensive and low quality everytime.

AccorHotels certified review
James P. Business - 15/09/2017
« Service »

On the second night of my stay the hotel was so busy, the staff were unable to cope. I was unable to eat in the restaurant or the bar and room service did not answer the phone. After 2 hours of trying to get something to eat I gave up at 9:30pm. Due to adverse whether I couldn't walk elsewhere so didn't eat.

AccorHotels certified review
D. R. Couples - 24/07/2017
« Pleasant and convenient four-day stay »

Comfortable spacious room. Breakfast buffet good. Restaurant and bar prices quite high. Air conditioning in bedroom not very effective while exterior temperatures over 30°.

AccorHotels certified review
Uk T. Families - 24/07/2017
« Terrible customer service and false advertising »

The web page indicated that the restaurant was open every day in the evening. On arrival we were told that the restaurant was closed on Fridays. We had chosen this hotel as we had driven nearly 700km that day and simply wanted to relax, have a meal and go to bed. The customer service was non-existent when we complained about this. We showed the screen shot of the web page and merely received a shrug and a repeat that the restaurant was closed. No apology, simply directions to the nearest restaurants. The receptionist indicated that there was room service food via the bar. A menu was produced for which the main items (burgers etc) were not available. Not only does the website misrepresent the services available at the hotel but the lack of interest in customer satisfaction is very disappointing for such a large and internationally renound company. I have written this review to allow you to investigate what happpened in this situation and how you might seek to rectify this situation.

AccorHotels certified review
Kamran Families - 11/07/2017
« Mr »

It Was"nt bad,Just I was surprised when ever I hanged the Do not Disturb, The Cleaning ladies still came in.

AccorHotels certified review
P. Business - 29/06/2017

warm welcome, professionalism, excellent facilities but bedroom walls looked quite old quiet environment very ggod restaurant and breakfast

AccorHotels certified review
Amir Business - 29/06/2017
« Mr »

Satisfactory. A powered shower and an air con would have improved it greatly.

TripAdvisor review
Business - 25/06/2017
« Nice place for a good night sleep »

Nice rooms, professional staff, good breakfast, comfortable beds. The sleep quality is great due to the good Indikation and still surrounding. The receptionists are ver friendly. Book a luxury room. The standard rooms are old and the renovation is overdue! The bar service totally sucks. The barkeeper pretends that your not there if you don't speak French.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 854alberth, Thanks to share your experience at Novotel Cergy Pontoise. It's a pleasure to read this but we see we have to improve our service in the bar. Sorry for your bad experience in the bar. I think with the new project of Gourmet Bar, it will be time to remind to our staff during our next training about this, that it's very important in general and in all the services present in the hotel to serve and satisfy the guests in each moment and to be friendly. Many thanks and see you soon.

AccorHotels certified review
Coleman C. Business - 16/06/2017
« Exactly what I expected »

Friendly and helpful staff, clean room - can't expect more! The room could use a facelift (carpet is getting worn, etc.) but still acceptable.

AccorHotels certified review
Edward B. Business - 14/06/2017
« Good business hotel »

Nice room, lamp in corner of room broken, made noise when lights switched on, mentioned to reception as leaving. Breakfast was good and bar area comfortable.

AccorHotels certified review
A.g. Business - 12/06/2017
« Good hotel »

Excellent reception service. Clean room.

AccorHotels certified review
Joy Families - 07/06/2017
« Caring Staff and well equipped room »

The hotel was very well appointed and the staff went out of their way to be helpful.

AccorHotels certified review
Joubin A. Z. Business - 02/06/2017
« Less than average »

Cooling system wasn't working, heating system was stock at high temperature, this is month of June and 30deg outside. Lots of spider nets in the room...

AccorHotels certified review
Albert Business - 01/06/2017
« Very pleased »

Comfortable bed and a quiet room for a great night sleep!

AccorHotels certified review
Anonymous Business - 25/05/2017
« Very nice rooms, breakfast need to be better for the price you charge, »

I had a very good stay in France. It's great to visit. The hotel is good, very nice rooms. I also enjoyed the gym which is small but enough for a short workout. Goodd staff att reception, very serviceminded and nice to speak to. The breakfast is not as good as I would expect for the price, it was also too crowded when I went down so I actually could not enjoy breakfast.

AccorHotels certified review
Anonymous Business - 22/05/2017
« OK »

Most of it is fine, I find the breakfast choice options limited and I find it a major minus that the hotel does not have airconditioning in the rooms for a business hotel this is not good. Rooms are just ok for cleanness but not more than that.

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