Hotel - Novotel Cergy-Pontoise
Novotel Hotel Novotel Hotel

Novotel Cergy-Pontoise Hotel

3.5/5 490 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 191 rooms
  • 171 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • Baby bed
    • 220/240 V AC
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Direct dial telephone
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,744 reviews

Our guest reviews for Novotel Cergy-Pontoise

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 490 reviews
AnnaKatinkaAngers Business - 14/01/2019 TripAdvisor review
« Travelling for work »

The hotel is ideally located near the center of Cergy-Pontoise, 10 minutes walk to the harbor.Rooms and facilities are fine only the choice of bread for breakfast is a bit poor. The swimming pool can be only used in summer time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear "AnnaKatinkaAngers", thank you for your 4-star review! We were pleased to welcome you and hope to see you soon. Kindest regards, Dominique, General Manager Novotel Cergy Pontoise

Anonymous Business - 27/12/2018 AccorHotels certified review
« Bonne prestation »


Andy Business - 17/12/2018 AccorHotels certified review
« again a very nice and enjoyable stay in the Novotel in Cergy-Pontoise »

Very friendly People, excellent and clean rooms, good bed, good breakfast.

Sonja Business - 14/12/2018 AccorHotels certified review
« Ms »


Edward B. Business - 12/12/2018 AccorHotels certified review
« Hospitable and friendly »

My short stay was comfortable, just what I needed.

Shaun P. Business - 05/12/2018 AccorHotels certified review
« Wonderful »

Very good location, great service, wonderful food, excellent sleeping arrangements.

Lee H. Business - 03/12/2018 AccorHotels certified review
« smokey rooms, defect Nespresso machine, bad breakfast, no 24hr cleaning »

I use this Novotel every 2 Months for 2 nights. every time the rooms stink of cigarette smoke and we have to change the room. (they often try to downgrade us). the Nespresso machine in the room did not work, the shower head kept falling down. Laundry service takes 1,5 days (hand in until 9am receive following day after 2pm) which makes no sense for business. and is more expensive than hotels which have same day service! Even if you go out for the day on return the room smells again of cigarettes! The breakfast is awful, it is hardly refilled and limited selection. the Natural Joghurt was off event though the date was ok. (may cooling defect?) the staff was not interested.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lee H., I am so sorry to read that we did not meet your expectations. Please do contact me and let me know next time you plan to stay at Cergy Pontoise, I would love to help you spend a better stay with us. Kindest regards, Dominique, General Manager do…

Danina Business - 01/12/2018 AccorHotels certified review
« Excellant room, very pleasant stay »

Room was clean, very comfy, warm as I like it. Staff was very helpful. Breakfast was enjoyable.

Francesco Business - 30/11/2018 AccorHotels certified review
« bed unconfortable »

please change the beds and the pillows as they are very uncomfortable!!!

Mark Business - 29/11/2018 AccorHotels certified review
« Basic hotel, aging fast and sub-standard breakfast. Good bed. »

It is ok, but not in the Summer. Air vent in room is black from dirty air. Acceptable, but not good. I stay here regularly and only because it is closest.

Richard S. Business - 26/11/2018 AccorHotels certified review
« Excellent service, refurbished room very comfortable. Parts still tired. »

Overall I had an excellent experience - the only slight downside is that due to the age of the building and the air-system in particular there is still a background smell of smoke when the system is running. Otherwise the staff were superb and my refurbished queen room was excellent.

Anonymous Business - 19/11/2018 AccorHotels certified review
« Adequate as a business hotel »

It was ok but hotel rooms were very hot and it was not easy to control the room temperature

Anonymous Business - 16/11/2018 AccorHotels certified review
« normal experience »

Friendly staff, climate control in room is really below standards; no cooling in summer and even in periods like this far too hot.

Paul Business - 14/11/2018 AccorHotels certified review
« Very nice and functional hotel. »

The hotel was ideally placed for where I needed to be during my stay in Cergy. The room was a good size and clean. The restaurant was also really good, with a good breakfast offered each morning.

Anonymous Business - 12/11/2018 AccorHotels certified review
« Mediocre at best »

Rooms were okay but had to ask for ironing boards. Breakfast was limited, not many dinner options and several members of the team spotted mice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear William, thank you for taking the time to share your experience of our hotel. It seems that we could not meet your expectations and I am so sorry for that. Please be assured that we are taking all the necessary actions to prevent future occurrences. Kindest regards, Dominique, General Manager.

Anonymous Business - 01/11/2018 AccorHotels certified review

Great staff

Anonymous Business - 29/10/2018 AccorHotels certified review

The room is clean and quiet. Pretty nice. The sign in reception to elevator is not obvious, and actually it takes long way to go there.

Anonymous Business - 26/10/2018 AccorHotels certified review
« Rooms much too hot »

The web site shows this hotel has air conditioning but when I complained to reception about the room being too hot, they said there was no air conditioning and gave me a fan (which was too noisy to keep on while trying to sleep)

Rick S. Business - 22/10/2018 AccorHotels certified review
« Fine - I have not received my bill, which I require for expenses. »

Staff worked hard, very under staffed in the kitchen. Took a very long time for people to get served. The room was nice, the people were friendly and the hotel was clean. The gym was sub standard, you may consider getting additional free weights in - you have the space for the rack of dumbbell weights. Breakfast was good, food was good in the restaurant and I enjoyed the atmosphere. Can I please get a copy of my Bill - I stayed in room 564 on the night of October 18, 2018. I need the room charges on one bill and the restaurant charges on another. thanks so much.

Kunal G. Business - 19/10/2018 AccorHotels certified review
« Never stay in Novotel »

Horrible. No Air-conditioning. Dirty and old carpets full of dust. Building was in shambles.

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