Novotel Cergy-Pontoise Hotel 4 stars

TripAdvisor rating 3.5/5 510 reviews
Novotel Cergy-Pontoise
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Room 1

Number of guests
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Hotel extras

  • Just an 11-minute walk from the University of Cergy-Pontoise and the ESSEC Business School

  • In a wooded area opposite the François Mitterrand park

  • Outdoor poolside terrace

  • Free private car park with 200 spaces

  • Play area and video games for children

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Shoe shine machine
Leisure and activities
  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court (Nearby)
  • Rafting (Nearby)
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Cergy-Pontoise

3 Avenue du Parc
95011
cergy pontoise
france

Tel: +33130303947

Fax: (+33)1/30309046

Contact email

Check-in from 12h00

Check out up to 12h00

  • RER :   A Cergy Préfecture

  • RER A3 :   A CERGY PREFECTURE

  • By plane

    PARIS ORLY At 70km / 43.5 miles

  • By plane

    PARIS ROISSY CDG At 45km / 28.13 miles

  • By plane

    PONTOISE CORMEILLES-EN-VEXIN At 10km / 6.25 miles

  • By train

    PONTOISE At 5km / 3.11 miles

GPS :49.034174, 2.071419

Our accommodations

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

Classic Room - 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with queen-size bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Executive Room with queen-size bed and view ofthe park

  • Max. number of persons: x2
  • Area: From 24
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room - 1 double bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with queen-size bed and convertible single couch

  • Max. number of persons: x3
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

GOURMET BAR

Type of cuisine: French

Dine however you want, whenever you want. Enjoy simple, tasty, healthy and balanced cuisine at any time and satisfy all your cravings. Take a moment to relax in the restaurant, bar or terrace, or even in your room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more
Novotel Cergy-Pontoise Meeting Room

Our guest reviews for
Novotel Cergy-Pontoise

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

2,989 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

510 reviews

No what I have expected

Customer review rating 4.1/5

Anonymous Business - 13/05/2019 AccorHotels certified review

Unfortunately the quality of the food was beyond giving it a rating.... the dinner menu is already limited but the food quality was not good at all and it doesn't reflect the authenticity of the dishes and definitely no French flare which you expect being in France. the options for breakfast were the same day in and day out. No variety and change which becomes very quickly boring. The cereal choices were unhealthy and looked they were there for a while. It is good to cook your own eggs however it takes time in the morning.... maybe set the temperature a bit higher? Only baguette as choice for bread as the other ones in the drawer were very dry and not edible. The room were spacious and no issues with them

Dear Hanna A., I am so sorry that you did not enjoy your stay with us. Offering a memorable experience to all our guests is our top priority. So please do feel free to contact me personally if you want to give me some more details and make sure your stay goes more smoothly. Kindest regards, Dominique Grandjonc - General Manager

Stay was short but fine

Customer review rating 4.1/5

Paul M. Business - 10/05/2019 AccorHotels certified review

Stay was short but fine

Second class citizen

Customer review rating 4.1/5

Chris S. Business - 05/05/2019 AccorHotels certified review

As a platinum member I had to ask for my welcome drink also on the Friday night as the resteraunt was closed only bar snacks were available but after ordering a lady was brought a pizza when I asked about this I was told bruskly that it was from the supermarket and did I want one again in what I would describe as an irritated manner which I declined having already ordered.

Dear Chris S., I am so sorry to hear that we did not meet your expectations and I would like to apologize on behalf of my team. I am pretty sure the team member who served you did not mean to be rude. Please do feel free to contact me personally if you wish to tell me more. Kindest regards, Dominique Grandjonc, General Manager

Stay in Cergy

TripAdvisor rating 3.5/5

Michel M Business - 29/04/2019 TripAdvisor review

Hotel conveniently located, not far from ESSEC and from Cergy Port. Room was large enough, with separate bathroom and WC. Breakfast was fine. Food selection was rather limited on Sunday (Easter) and Monday lunch. For some reason, hotel and room were very hot as AC was not in operation yet.

Dear "Michel M", thank you for sharing your experience with the Tripadvisor community! Indeed, AC is not yet in operation, because the temperatures have gone down!

Noise issue in my room

Customer review rating 4.1/5

Anna B. Business - 23/04/2019 AccorHotels certified review

Reception guys very nice and professional as well as breakfast and dinner are very good. The only issue I experienced is a noise in my room number 285 maybe due to the air conditioning system not working in the room Regards,

Dear Anna B., Thank you so much for your compliments about our staff and your experience at breakfast and dinner! However, I am so sorry to hear that, despite all our efforts to prevent them, you had an issue with your room. Should this happen again - which I hope it does not :-), please do contact our reception staff, so that they can offer you another room. We hope to see you soon at Novotel Cergy Pontoise! Kindest regards, Dominique Grandjonc, General Manager

Mistrust of a Guesst

Customer review rating 4.1/5

Ersin Y. Business - 22/04/2019 AccorHotels certified review

I came to Pontuase as Business Trip, gave my company name at Check-In. My assistant booked room over Booking.com, because rate was better then our company rate(?). During check-in I've been told to pay cash at bar or restaurant for any order. In my room mini bar was empthy. Most importantly I had to pay all by credit card before arrival. What ever the reason, I'll not come to your hotel again and didn't spend one more Euro accept fixed rate. Your mistrust to someone who is in your hotel is not acceptable. This is not a youth hostel...

Dear Ersin Y., Our top priority is to offer all our guests a memorable experience with us and I am so sorry to hear that we did not meet your expectations. However, please allow me to inform you that your company rate offers a fixed price with flexible conditions, whereas the rate you chose on booking.com was a promotional rate that requires prepayment and does not offer the possiblity of changing or canceling your reservation. Furthermore, this kind of rate is not always the same value which is usually not adapted to business requirements. Please do feel free to contact me, should you require any further information. Kindest regards, Dominique Grandjonc, General Manager do…

Great but there are rooms for improvement

Customer review rating 4.1/5

Qr Business - 22/04/2019 AccorHotels certified review

All was fine except for 2 points. 1. sometimes the rooms gets a little stuffy. 2. And I noticed the television in my room was replaced without informing. Initially there was tv on the table, on my last night I noticed it was gone and a flat screen tv was replaced on the wall. I would appreciate to be informed ahead that there would be people coming into my room during my stay, to do these changes. Thankyou.

I don’t like the French way of treating guests

Customer review rating 4.1/5

Anonymous Business - 14/04/2019 AccorHotels certified review

The check-in is not standard, sometimes they request credit card, sometimes they don’t... then you have dinner and the someone brings you the wrong dish... when the waitress realized that someone gave me a wrong dish, she looks at me with disapproval, like it was my fault. They never apologize. I ask to put the bill in my room account but it wasn’t possible... I like Novotel but I always have strange situations in Novotel Cergy...

Dear Carla P., I am so sorry to hear that your experience in our hotel was not as expected. I can assure you that the guest satisfaction is our main priority and I am pretty sure that there was no intention at all to make you feel guilty about being served the wrong dish. And on behalf of my staff, I would like to apologize if you felt so. We have made some major improvements in guest satisfaction, but your comment shows us that we still have work to do! Please do not hesitate to contact me next time you wish to stay in our hotel, so that I can personally make sure you spend an enjoyable stay with us! Kindest regards, Dominique Grandjonc, General Manager do…

Excellent location and pleasantly surprised

Customer review rating 4.1/5

Andre D. G. Business - 05/04/2019 AccorHotels certified review

I was very pleased with the location of the hotel and the reception on arrival. The carpark facility was excellent and the breakfast was more than adequate. The room I found very quiet and the bed comfortable. Needless to say that I will return to this hotel on my next visit.

Just right for short business stay

Customer review rating 4.1/5

Ed B. Business - 01/04/2019 AccorHotels certified review

Fast check in. Clean and comfortable room. Varied breakfast. Just right.

Conveniently located and comfortable

Customer review rating 4.1/5

Francisco Business - 15/03/2019 AccorHotels certified review

A brief passage over a clean, comfortable and conveniently located hotel.

Pontoise Novotel March

Customer review rating 4.1/5

Brit Business - 15/03/2019 AccorHotels certified review

In general ok, nothing special

Decent Place to Stay in Cergy

Customer review rating 4.1/5

Dimas W. Business - 09/03/2019 AccorHotels certified review

I have stayed for about 5 days 4 nights at Novotel Cergy-Pontoise for a business trip, and it's a decent place to stay in that area, while a breakfast menu will be boring from time to time, the room quite okay however it will be the first time I experienced a separate toilet with the bathroom itself. It's kind a difficult arrangement especially when you are not get used to it. Regards.

Dear Dimas W., Thank you for your review. I am sorry that we could not fully meet your expectations, because of the toilets being separated from the bathroom. I would like to take this opportunity to inform you that most of our Novotel hotels in France are equipped this way, which is a sign of comfort... Please feel free to contact me directly next time you need to stay in Cergy and I will be delighted to make sure we offer your a memorable experience with us. Kindest regards, Dominique Grandjonc, General Manager

Convenient

Customer review rating 4.1/5

Anonymous Families - 09/03/2019 AccorHotels certified review

It was ok

Satisfied

Customer review rating 4.1/5

Mouna K. Solo - 05/03/2019 AccorHotels certified review

Staying at Novotel was a relaxing experience just feeling like I was between family members. Food and services were of good quality. I will keep a touch

Super lousy customer servuce

Customer review rating 4.1/5

Bee L. L. Business - 01/03/2019 AccorHotels certified review

The cleaning lady just opened my door without knocking

Convenient Business hotel

Customer review rating 4.1/5

Ag Business - 27/02/2019 AccorHotels certified review

Fair price, reception personnel are very nice and helpful. Good for short business trips. Breakfast and dinners are fine. There is an small gym taht I really appreciate

Nothing special about this hotel

Customer review rating 4.1/5

Anonymous Business - 21/02/2019 AccorHotels certified review

The room was comfortable but to hot in the evening/night. The restaurant offers very little variety and the quality of meals wasn't very good.

Dear Erika C., Thank you for sharing your review. It seems that we fell short concerning your meal and I am very sorry that we could not meet your expectations. Please do feel free to contact me if you wish to tell me more about it. I would also be very pleased to personally make sure your stay is enjoyable next time you have to stay in Cergy Pontoise! Kindest regards, Dominique Grandjonc, General Manager Novotel Cergy Pontoise Do…

Business trip

Customer review rating 4.1/5

Paul B. Business - 11/02/2019 AccorHotels certified review

Check in was very friendly, in fact all the staff during my stay were lovely. Room was ok, clean and enough space, Wifi worked really well. Breakfast was quite (i went just after 6am) and was plenty to choice from the buffet. Two small things (not deal breakers) the Gym was very basic - cardio and one weights machine, no free weights (could really do with a small rack of free weights) and int he room the toilet flush was hangin off the wall. Now i didn't report it, but the cleaner must have seen that it was like this for the three days and i would expect them to at least report and arrange maintenance to come and fix. But overall the hotel was ok for the trip.

Business trip

TripAdvisor rating 3.5/5

Paul B Business - 10/02/2019 TripAdvisor review

The welcome was very freindly and the staff throughout were lovely. The room was ok, warm and clean, large enough for a business trip and the wifi worked well. I booked this hotel because it was local and had a gym, however the gym was very basic - just cardio machines and one weights machine - no free weights at all. I know its not always going to be a fully kitted gym but some free weights doesnt take much. Other than that yes i would stay here again.

Dear "Paul B", thank you so much for sharing this 4-star review! I am so glad that you truly felt welcome and will be very happy to share it with our staff. I also read your comment regarding our gym and would love to meet you next time you stay with us, so that you can give indications of what would useful for you. Kindest regards, Dominique Grandjonc, General Manager dominique.grandjonc@accor.com
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