Hotel - Novotel Cergy Pontoise
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Novotel Hotel

Novotel Cergy Pontoise Hotel

3 Avenue du Parc 
95011  CERGY PONTOISE
FRANCE

391 reviews
TripAdvisor Rating Based on 391 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Clay tennis court  (Nearby)
  • Rafting  (Nearby)
  • Other sports activities
    • Outdoor sports
    • Boules/petanque
    • Table tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Hot meals

Business services

  • 12 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 191 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 10 family rooms
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Novotel Cergy Pontoise

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 391 reviews
TripAdvisor review
Business - 25/06/2017
« Nice place for a good night sleep »

Nice rooms, professional staff, good breakfast, comfortable beds. The sleep quality is great due to the good Indikation and still surrounding. The receptionists are ver friendly. Book a luxury room. The standard rooms are old and the renovation is overdue! The bar service totally sucks. The barkeeper pretends that your not there if you don't speak French.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 854alberth, Thanks to share your experience at Novotel Cergy Pontoise. It's a pleasure to read this but we see we have to improve our service in the bar. Sorry for your bad experience in the bar. I think with the new project of Gourmet Bar, it will be time to remind to our staff during our next training about this, that it's very important in general and in all the services present in the hotel to serve and satisfy the guests in each moment and to be friendly. Many thanks and see you soon.

TripAdvisor review
Business - 12/12/2016
« unfinished facilities »

As a member of Accor Favourite Guests, I use this hotel regularly. This time the bar was in renovation - absolutely no place to relax, neither before nor after dinner. The restaurant was like sitting in a canteen, and the service was very average (at best) Very poor value for money. Despite the lack of amenities , of course there was no difference in the room rates !!! Very disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We are sorry that the bar work caused you such inconvenience during your stay. However, we inform you that this work is carried out in order to improve the qualities of services and benefits and they contribute to your comfort. We hope that during your next stay you will enjoy the changes. See you soon at Novotel Cergy Pontoise.

TripAdvisor review
Business - 28/11/2016
« Nice, convenient »

Good but aging hotel. Would benefit for a refresh of certain rooms. The nicer rooms are more comfortable compared to more dated ones where the AC is a bit noisy and bathrooms not very conveniently arranged.

TripAdvisor review
Mike_b1745 Business - 23/09/2016
« Business trip »

Stayed 1 night and, as always, up to the Novotel standards. Very nice hotel and ideally situated in the town. 2nd time of staying at this hotel and would return again. Slightly disappointed that the restaurant was closed on the Saturday evening but plenty of restaurants in the town

TripAdvisor review
michellem2770 Business - 27/04/2016
« Cergy Pontoise Novotel »

Would only stay here out of necessity. I was on business in Saint-Ouen L'Aumone France and I think I would be willing to brave the Paris traffic rather than stay here again. The staff are great, but the room is very much less than desirable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michellem2770 , Thank you for taking the time to share your comments with us after staying at Novotel Cergy Pontoise. We are sorry that the room was not up to your expectations. However, thank you to notify that the staff have satisfied you and we will certainly share your comments with our teams to encourage them in their daily work to always provide maximum quality of service to our customers. Again , we thank you for your comments and hope to welcome you in a future stay. Best regards

TripAdvisor review
CP012 Business - 09/11/2015
« Could do better »

The hotel looks tired and whilst the staff were really friendly there were a few things which could have definitely been improved. 1. No TV Guide in the room - took ages to discover English channel. 2. UHT milk was very poor quality and horrible. 3. Bar prices far too high. 4. Restaurant food poor quality - almost as if it had been microwaved. 5. Needs English translation on the menu. I was not the only English person dining and most were struggling with the food and menu.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CP012 I would like to thank you for having chosen our hotel and for giving us a comment on Tripadvisor. I sincerely apologize that you were not entirely satisfied by your stay in the Novotel Cergy Pontoise. Your message is very important for us and will help us to improve our quality of service. I hope to see you again in Cergy! Marie Capucine ARNAUTS Chef de réception

TripAdvisor review
bokumdano Business - 18/09/2015
« Nice hotel »

clean, good food service. This hotel meet my requirements for the travel location close to restaurants. close to my work location. prices were inline with the type of hotel. there was a disturbing smell from the first floor restroom and the elevators were very small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bokumdano, We very much appreciate your comments regarding your stay at the Novotel Cergy Pontoise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely

TripAdvisor review
susanek2015 Business - 26/04/2015
« friendly staff and good service »

Overall a good hotel for business. Some of the rooms are newly refurbished. My only minor complaint is the room was a bit cold (I stayed in April) and the room did not seem to be heated. However the bathroom was well appointed and the bed very comfortable. I have stayed here several times, the staff are always very pleasant and the service is good. Best hotel in the area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susanek2015, thank you for sharing your satisfaction with tripadvisor readers your comments are our greatest rewards the pleasure to receive you again at the Novotel Cergy Pontoise

TripAdvisor review
Rene K Business - 16/12/2013
« Always as good »

The company I work for has a plant in Osny which I fairly often visit. I have stayed in the Novotel Cergy once a month or every two months for about 5 years now. I have always enjoyed my stay and I never had any issues which could not be resolved on the spot. The staff got to know me and it is always pleasing to be greeted by your name. My only concern is the price increase I have noticed about a year ago which is forcing my company to seek alternative accommodation.

TripAdvisor review
Business - 28/06/2013
« Comfortable and Friendly »

I was pleasantly surprised -- the approach to this hotel is not impressive, but once inside, this hotel is very comfortable, clean and updated. The room was spacious and quiet. The staff was professional yet personable. Simply a very comfortable and pleasant place to stay.

TripAdvisor review
Business - 31/03/2013
« good for the money »

The service people are friendly but miss the experience to be perfect. The kitchen was good but they did not have the daily menu and the bar gives a Affligem in a Heiniken glas... Anyway a pleasure to stay....

TripAdvisor review
Business - 18/03/2013
« Ideal for my trip »

Couldn't fault this hotel. Only slight issue was that room was very warm and heating stat did not work. Was very cold outdoors but had to sleep with window open as room was ridiculously warm. My stay was during the recent snow / ice and thought the complimentary ice scapers were a great idea.

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