Hotel - Novotel Paris East
Novotel Hotel Novotel Hotel

Novotel Paris East Hotel

3.0/5 1,922 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 33 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

  • 609 rooms
  • 609 non-smoking rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

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3.8/5 AccorHotels Rating 3,823 reviews

Our guest reviews for Novotel Paris East

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,922 reviews
Family - 10/07/2018 TripAdvisor review
« poor service »

room service is very poor. 2 plastic glass & one bottle of 500 ml water is provided for three days. two paper glasses for tea in the room. No room service even for water.Very limited breakfast no item for veg

Our hotel has responded to the review
Our hotel has responded to the review

Dear 943yogesh, Thank you for taking the time to post your review following to your stay with us. We were most concerned to learn of the points you raised. Any feedback is important to us and we are most appreciative to you for your critical feedback as it allows us to continually strive for a better guest experience. Our staffs work hard every day in order to deliver the best service to all of our guests and keep our hotel as welcoming as possible. We have passed on your comments to our team and we do hope that you will come back to stay with us again and that we will have the chance to deliver to you the best guest experience. Kind Regards, Aïssata Guest Relation.

Alex Business - 08/07/2018 AccorHotels certified review
« Nice and pleasent! »

The hotel was Nice, the staff very friendly, I got all the help I needed. A little bit too far and the location not amazing, but the metro is very close. I really enjoyed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra M., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Marion A. Couples - 30/06/2018 AccorHotels certified review
« A dream holiday with a smooth transition by Catherine Cimolino. »

The stay was fantabulous. With the expert help from the Reservation Agent Catherine Cimolino I could not have asked for a more enjoyable stay. I explained that my husband works in the airline industry and we were looking for a comfortable, quiet room; and she did not disappoint. We were away from the hustle and bustle of the lifts and human traffic along the corridor. The following individuals need to be highly praised:- Catherine Cimolino, Michael at Front Desk who checked us in, Lionel, Waiter at the restaurant; he made our dining experience very romantic and satisfying. New member of the Front Desk Staff, Miss Saowaporn who painstakingly went through the process of getting to the Champs Elysees by bus instead of using the Metro. Well done to all of you. Your work ethics will augur well to your establishment. It would be nice to have a working clock in the room, shower caps and more hangers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion A., Thank you so much for your nice feedback on your stay with us. We are really pleased that you enjoyed your stay with us, especially the warmness of the employees. We hope you will choose us again on your next visit to the area. Best wishes, Sincerely, Aïssata Guest Relation

Charlotte Solo - 22/06/2018 AccorHotels certified review
« Great Stay, »

Couldn’t fault the hotel. Staff extremely helpful. The local area leaves a lot to be desired but as the convention I was attending was in the hotel this didn’t bother me too much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte N., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Komlan W. Solo - 17/06/2018 AccorHotels certified review
« Fully satisfied »

All in all it was excellent as usual. I like your hotel clean and always welcoming .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Komlan W., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation

A S. B. Business - 17/06/2018 AccorHotels certified review
« Ideally located hotel »

Very large Novotel. Very busy with groups coming and going. Ideally located (METRO station Galliueni 5 minutes away). Extremely helpful staff! Breakfast buffet could be a bit richer (cheese/meat). Rooms very good and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aïssata Guest Relation

Alicia Friends - 13/06/2018 AccorHotels certified review
« really welcoming »

My stay was really good, the hotel room was clean and tidy, the only one thing about it was that the hotel double booked our room on the last night but then apologised and let us stay in our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia R., Thank you so much for your nice feedback on your stay with us. We are really pleased that you enjoyed your stay. We hope you will choose us again on your next visit to the area. Best wishes, Aïssata Guest Relation

Emma Solo - 13/06/2018 AccorHotels certified review
« Would not be returning. »

To begin with they had no record of me checking in online, they then took my card again after telling me they'd keep it on record but not take any charges. I opened my account to see a second charge after checking in, I am still waiting for this to be sorted. The room was dirty, the safe didn't work and there were numerous drawers that were broken and falling apart. The air conditioning was barely working. I had trouble with the keycard more than a couple of times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma A., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata. Guest Relation.

Reghu Families - 08/06/2018 AccorHotels certified review
« We had a very pleasant and enjoyable stay. Would love to return back again in future. »

Near public transit, the train station & the airport. Shopping, sightseeing, restaurants & bars nearby. Clean rooms, clean toilets, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reghuraj I., Thank you very much for your kind words following your recent stay at the hotel Novotel Paris Est. Meeting all of your expectations in terms of comfort and services we provide you with every day is part of our quality commitment. We are happy that you enjoyed our close proximity to many of the hotel’s area favorite attractions and shopping opportunities. We will be delighted to welcome you back in our hotel during your next trip to Disney, Kind Regards, Aïssata Guest Relation

G.s. Families - 05/06/2018 AccorHotels certified review
« Checkin and House-keeping not satisfactory »

We experienced that the reception hardly understands English and did not consider the upgrade, so the room was not prepared for four people. In addition the connection door between two rooms is not isolated well and so we were disturbed during the night by other guests in the neighbor room. When we came back to the hotel the second day the room was not cleaned, nor the beds were done. We told it to the reception during the checkout, but nothing happened - only excuses. We will not book that hotel again if the service does not improve. But we expect some kind of compensation for all this and are waiting for your proposal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garvin S., It is with particular attention that we took note of your comments following your stay at Novotel Paris Est. We apologize for the inconvenience and thank you for taking the time to write to us. We are very concerned to offer quality services to our customers, to improve your comments we are very valuable. The management of the hotel was immediately informed of your remarks. She sensitized her entire team to prevent the situation from happening again. Conscious that the inconveniences encountered have altered the quality of your stay, we wish to offer you 2000 courtesy points on your Le Club AccorHotels card. Despite this incident, we hope to keep your trust and stay tuned. Looking forward to welcoming you to a Novotel hotel, please believe, Sir, in expressing our best feelings. Sincerely, Aïssata Guest Relation

Pierre G. Business - 05/06/2018 AccorHotels certified review
« Hotel ok but unmanaged check out... »

The hotel was ok but while my credit card was charged the day before, I am still trying to get my invoice 5 days after... During the checkout they told me that I will receive the invoice by mail, I directly received a mail informing me that I will receive the invoice but 5 days after, nothing arrived. I called, they asked me to send a mail. I sent a mail but no feedback at all....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre G., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your invoice it was sent to you twice the first on the 05/31/18 the second the 06/05/18 so please see if our send did not slip in spam. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

Oscar M. Families - 04/06/2018 AccorHotels certified review
« Good price and good people »

Took my dougter for her first trip to Europe and it was convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Aïssata Guest Relation

Jim Business - 01/06/2018 AccorHotels certified review
« Okay. »

Not according to Novotel standards.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jimmy P., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

Lucy Friends - 07/05/2018 AccorHotels certified review
« Satisfying but there is room for improvement »

Check in was really slow considering I had checked in online. There should be one queue and when there is an available counter the first person in the queue goes to them as I was waiting and someone who arrived after me were seen to first. I was grateful for the new bottles of water that the maid supplied me with everyday this is a one gesture. I was a bit disappointed there were no options to change the language on the television therefore this feature was pointless to me however, overall the room was really nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lucy P., We would like to thank you for taking the time to share your impressions as a result of your stay with us. It is true that large volume of our hotel unfortunately generates a significant wait during our check-in and check-out. Know that we are doing everything possible to improve the reception formalities and thus better meet your expectations. Once again we thank you for your sharing and hope to welcome you very soon Sincerely, Aïssata Guest Relation.

Krishan J. Business - 19/04/2018 AccorHotels certified review

I was offered the rate with the breakfast and the receptionist also confirmed but when I went to have my bf they stopped me saying I dot have breakfast not was really embarrassing situation due to lack of language barrier also they duty office issued me coupons yet I had had bf oly 1 day. At the end they wanted to charge me for the bf for the wholestay. Had to fight for it. Aso I gave " pay at hotel option yet they charged my card then the person who spoke to me wanted me to ay again and at they will release the funds. Again I had to explain since I put of my country they can't do that that will affect my spending as our cards has spending limits regardless of the funds in the account. Another thing I requested a suite with toilet and bath in the same place they gave me 2 separate and agreed to change next day or two but when I case down and skedaddle he is like " it's a different experience you should enjoy it" and he was saying he never agreed to change the room plus there is none available. It is like cheap sales tact tick. When I call room service they were transferring back and forth to reception and restaurant again ack of English then they informed they can't serve for one person. And I was requesting taxi at the hotel they wanted me to go out and find one as a result I had to pay eu 72.40 for 2km ride the driver was driving me for hours. Which I could have walked from hote which exactly I did on my return. Then I was out of town I wanted to extend my stay for another 4 days they said no suites available and I must vacate bu 12pm yet they charged me for one extra day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Krishan S., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

Ihsan Couples - 16/04/2018 AccorHotels certified review
« Terrible »

It is the worst hotel experience I have ever had! First, I arrived at 14:00 to check in, the recipient said the check in is at 15:00 pm! I said it is written in the ebookers that it is at 14:00. He called the manager who said to me that what it is written in the ebookers is wrong and that in their website it is written that the check in is at 15:00. I checked their website directly and founded that it is written there that it is at 14:00! By that, the time was nearly 14:50, so they let me check in! Second, there is no window in the rooms! there is just a glass frontage but cant be opened. The air condition did not work as well. I got up in the morning while I was barely breathing with red eyes! I quickly went to the reception and founded another 2 persons complained of the same problem. I was so disappointed and would not recommend even for just one night :(

Our hotel has responded to the review
Our hotel has responded to the review

Dear ihssan M., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

Anonymous Business - 16/04/2018 AccorHotels certified review
« Customer Service and Pre-Checkin requires major improvement »

I had a reservation confirmation stating my room is ready at 2 p.m. I received an email for a pre-checkin. I entered all my data, also, that I would probably checkin around 3 pm. I stated that the invoice should be on my employer name. I did not really want to enter my credit card details for a fast check out, but I had no other option, so I entered it and after sending the precheckin form, was told that a charge of 390.00 EUR deposit has been taken. When I arrived at the hotel, my room was not ready. I had to sign a form and I was told, it would take another 30 minutes and that I should wait in the lobby and I would be informed when room would be ready. After 30 minutes, I went back to reception and was told, that my room was already ready for some time. Great -why did nobody tell me? I was then asked to sign the same form which I previously had signed again - I said, that I already signed the form and that the keys for my room should be with reception. The lady then wanted my passport, she took it and a piece of paper which I always carry in my passport fell out which she noticed but did not pick up, as she went straight to the copy machine to copy my passport. I told her colleague to pick up the piece of paper and give it back to me (this piece of paper was in relation to one of my visas in my passport, so it was important that I would have received it back). Finally I received my keys and went up to the room. The bathroom only had a soap bar. The thing where the shower gel was supposed to be was taken away. The fridge was empty and there was no complementary water in the room. In the evening I went down and asked for shampoo/showergel and showed reception a picture of my bathroom. They said, they will send somebody to my room and when I would return from dinner, everything would be fixed. They also said, they do not offer complimentary water (which was weird, as my colleagues had water bottles in the room) and even if not complimentary, I would expect that I could at least take one in the room and would be able to charge it - otherwise what is the purpose of your fridge in your rooms? When I returned from dinner - nothing was fixed. So no shower gel, no shampoo. I was so tired and annoyed that I did not go down again and I used the soap bar in the morning. However when I went down for breakfast, I mentioned it again and I said to the person at the reception that I already complained and the guy said, I did not. I told him a complaint to a colleague the day before. He took note of my room number and promised to fix it, so that I would have shampoo/shower gel in the room when I would return from my meetings. When I returned from my meetings, my key card did not work. So I had to go down to reception again and now for the first time, I had a helpful person. I said to her that I hoped that they fixed the issue with the shower gel/shampoo and I explained it to her. She said, it is not a problem, she can give me some shampoo/shower gel right away. So I got that and that was really great because of course nothing was fixed in the room. When I checked out, the company name was not on the invoice as requested. I did not start a discussion at this stage again, I only know, this was the last time I stayed in Novotel unless my company forces me to do this again. Most likely this text will not be read anyway... But if you read it, then I recommend that you train your housekeeping and your staff with regards to customer service. The receptionist who gave me shampoo and shower gel was the only one, who really knows what customer service means.

Our hotel has responded to the review
Our hotel has responded to the review

Dear gabriele W., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Conscious that the inconveniences encountered have altered the quality of your stay, we wish to offer you 4000 points of courtesy on your Le Club AccorHotels card. Despite this incident, we hope to keep your trust and stay at your disposal. Looking forward to welcoming you back in Novotel hotel, Best regards, Aïssata Guest Relation

Anonymous Families - 13/04/2018 AccorHotels certified review
« Good value good location »

Rooms need updating separate toilet no hand basin Breakfast very poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aguiar D., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

Yacine D. Families - 05/04/2018 AccorHotels certified review
« Me. »

I and my family has he enjoy our staying in novotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yacine D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aïssata Guest Relation.

Mrd Families - 04/04/2018 AccorHotels certified review
« Novotel Paris Est Stay »

I have received a warm welcome from the front desk staff on my arrival and my room was upgraded to the next level which was highly appreciated. It was a pleasant stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Muhammed D., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

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