Hotel - Novotel Paris East
Novotel Hotel Novotel Hotel

Novotel Paris East Hotel

3.0/5 2,009 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 33 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

  • 609 rooms
  • 609 non-smoking rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 4,010 reviews

Our guest reviews for Novotel Paris East

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,009 reviews
Horia Families - 06/11/2018 AccorHotels certified review
« Excelent place for landing in Paris »

Clean rooms, very good services at reception and bar, hot water in the bathroom at every hour, good air conditioning, large spaces, kids corner, good breakfast. The Novotel experience at the best.

Gladis Families - 06/11/2018 AccorHotels certified review
« Mehhh »

It’s nice a affordable hotel. However I wouldn’t return for the following reasons - our room was not spacious, there was no air con and the window does not open so we were boiling. We went in November but could not take the heat in the room. The breakfast buffet was more like bread and cereal not a lot of variety. On the plus side the staff were friendly it’s near a underground station approx 5min walk which is handy and it’s also near a shopping centre.

Marion A. Solo - 01/11/2018 AccorHotels certified review
« A home away from home experience. »

I love the friendliness of the staff. If anything is reported, it is treated with alacrity and to the satisfaction of the customer. A name that stands out in the crowd(literally) is Mme Christine Cimolino at Reservations. Her work ethics is second to none as she goes far and beyond what is expected of her.

Jessica Families - 31/10/2018 AccorHotels certified review

Staff were nice and friendly. Will highly recommned it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica A., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Aziz S. Families - 30/10/2018 AccorHotels certified review
« Poor Service »

1. Access to hotel is blocked due to some road construction work, due to which taxis cannot come to the hotel entrance, Be prepared to drag your bags on your arrival by taxi. Due to this we missed a tour and lost €200 since the taxi was unable to locate us. 2. At checkin we were charged city tax by the lady who checked us in, in spite of making full payment in advance, directly to the hotel, this was refunded at check-out. At the time of checkin, I asked for a bigger room since we were 3 adults and I was so happy when the lady said that we were upgraded to a suite, but to my utter disappointment, it was a standard room with an extra bed, where we barely had space for our bags. 3. Housekeeping comes knocking at 9:45a wanting to make the room, we leave the hotel at 10:30a with the "Make my room" sign and return to see that the sign was overturned to "Do not disturb", and the room was not made up, when we approached the reception at 6 pm, they informed us that housekeeping with make the room next day only. Surprisingly, I saw housekeeping cleaning a room at 6 pm 2 days later. 4. Breakfast was a huge disappointment with poor management. Never seen so many eggs wasted by guests. Instead of keeping pre-boiled eggs, this hotel keeps a boiling container and guests have to stand and boil the eggs themselves. The hotel does not realise that people want to eat breakfast quickly and go about their work quickly which makes them impatient, this results in premature removal of eggs, which is almost raw and gets thrown away by guests. There are no signs to indicate the breakfast items like the meat served on the table is pork, beef, chicken or turkey. 5. Very few hotel staff could speak English and communicating was quite difficult, not expected in one of the busiest tourist spot of the world. 6. After promising a refund, the hotel went back on its commitment.

Mario A. V. Business - 29/10/2018 AccorHotels certified review
« Great experience for my business trip »

Hotel is close to my business and convenient for leisure as well

Magali Families - 28/10/2018 AccorHotels certified review
« very nice hotel conveniently located »

we booked 2 rooms via Lastminute and we were given nice rooms, the check in was welcoming and efficient. The hotel is conveniently located close to a tube station to get easily to Paris centre and also with a quick access to the peripherique so we could get to the airport easily.The breakfast is very plentiful with a large variety of products and regularly replenished. A good hotel for a stop over

Olivier C. Business - 26/10/2018 AccorHotels certified review
« Disappointing »

The hotel was overall well located and very clean but I was very disappointed by the room itself. There were holes in the carpet, and one of the night tables was broken and removed from the wall. I can share some pictures if you ask me to.

Quentin M. Business - 10/10/2018 AccorHotels certified review
« Very bad experience woth poor service. »

Cold water in shower for all 4 nights and 5 days, despite asking for it to be fixed several times. Also took far too long to check in. The guy was searching for the wrong name and told me I had no booking for at least 40 minutes. Also, picture fell off the wall and showered me in glass, and the glass was not properly cleared from the carpet. Awful experience.

Christopher W. Families - 04/10/2018 AccorHotels certified review
« Mr Christopher w. »

The reception staff where really good what let down the whole holiday was the restaurant the staff were rude and slow to serve the food was terrible I think it is a first I have ever left food because tasted so bad and then the waiter got our bill wrong twice and still had to challenge our bill when we was leaving the on hotel and still haven’t got our deposit back yet and they said 24hrs after we leave which is now day four hotel ok but defo wouldn’t recommend eating in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher w., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

C C. Business - 02/10/2018 AccorHotels certified review

The fan in our bathroom fell down. It was fixed up amateurly so it’s not just unacceptable but also negligent of the Accor Hotels. And would have been dangerous if we had been in the bath when it happened. We asked Reception to fix it but 12hrs later somebody had cleaned the room and the fan was just put on the side. Nobody had reported it or marked on the system. We also had holes in our pillow case and other issues in the bathroom which we photographed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teija E., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

Ilja Business - 30/09/2018 AccorHotels certified review
« Hotel is not bad, but service very bad »

It's starts at my arrival to the hotel. Around 12:05 I received SMS from hotel that my room is ready (I make online check inn as usual in advance) and staff will wait for me at the priority desk. But when I arrived from 4 desks works only one (priority desk was closed) and lady there was busy with one client around 15 minutes (all other staff was busy with something else and just walk around). After 15 minutes 1 guy came to me and start to find my booking, after 5 minutes he told me that my room is not ready yet. After that when I shows him SMS, he said me "it's strange, but your room is not ready". After 5-10 minutes of searching he found prepared envelop for me from online check-inn, but it was without room. Then he said to me "I will put you in the very good room on the 15-th floor and you will see Eifel Tour and Sacre Coeur", but after next few minutes he said that this room is occupied already. Than he was running between me and backroom with the words "one moment please" and "one minute please", sometimes he said "sorry" and after (in total) around 40 minutes I received key from room on the 10-th floor with the view to the courtyard … I was really disappointed, it was first time with the very long check-inn with previously made online check-inn! On the breakfast it was problem with the boiled eggs, it was just 8 places for eggs and a lot of people, and they put all eggs one on one and after that no one can't find right egg(s). All "hot" food was cold, because they don't have warming devices … In the shower of Fitness room all walls and ventilations was mouldy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ilja B., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

Business - 24/09/2018 TripAdvisor review
« OVerall good »

The hotel was fully occupied and very busy in the lobby but still I received friendly service and very helpful . Diner in the hotel was good and in a time manor served. So overall short and good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Annemariecaquotp2018, Thank you for taking the time to leave us your kind comments. We will be delighted to welcome you again for your next trip to Paris. Kind Regards, Aïssata Guest Relation.

G. L. M. Families - 23/09/2018 AccorHotels certified review
« My stay @ Novotel »

Globally it was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear Girolamo La M., I would like to thank you very much for choosing to stay at the Hotel Novotel Paris Est on this occasion. Thank you as well for having taken the time to share your impressions with us. We greatly appreciate any comments made by our guests and constantly strive to achieve the highest quality standards. I am however very concerned by your feed-back regarding the maintenance issues, which I have already escalated to the Head of Engineering in order to take the appropriate actions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

K. Business - 13/09/2018 AccorHotels certified review
« poor service »

long waiting time for check in , long waiting time to obtain a bill and even now still not received by email, personal seems not to be happy to serve customer

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel K., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your bill please accept our sincerest appologies and know that i personaly send it to your mail. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

Julien N. Solo - 13/09/2018 AccorHotels certified review
« Satisfying but one remark »

After calling the reception to inquire whether my room rate included breakfast, reception confirmed it was included and proposed to get it delivered through room service. Then when I checked out I was actually charged the breakfast and the person at the reception was completely not flexible on the topic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julien N., We very much appreciate your comments regarding your stay at the Novotel Paris Est. Rest assured that I have immediately cascaded your comments to our Front Office Manager to take the appropriate action. I do hope that you will come back to stay with us again and that we will have the chance to deliver to you the best guest experience. Regards, Aïssata Guest Relation.

Sohel Families - 08/09/2018 AccorHotels certified review
« Horrible Hotel »

First room provided without the air condition. Middle of the night I have call to fixed it. Send someone but didn’t fixed. Around 3 AM I have to call and step downstairs to request to change the room and then wait until morning around 7 AM to get a new room. Bathroom is ridiculous.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sohel F., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

Adam S. Families - 05/09/2018 AccorHotels certified review
« Should be a lovely hotel but let down in a few areas »

Initial check in was painful despite having checked in on line beforehand for a "speedier" check in process. There was no one in front of us yet still took 20 or so minutes to get our room card and sort the breakfast and dinner vouchers. Room was lovely on first glance (we had a suite with a bedroom and separate lounge with sofa bed so space wise it was perfect for our family of 4) but soon discovered the access panel for the bath was loose and potentially dangerous to small fingers (we had our 7 and 9 year old with us). We reported this to reception who said someone would be up to fix it. Waited 20 minutes and when no one appeared went back down to reception to try to speed the process up. The lady who appeared to be in charge merely shrugged us off and said she has sent the maintenance team an email and when we asked if we could move rooms so that we could settle in after our 6 hour drive to get there simply said no. Not a great start. After 30 minutes off just hanging around in the foyer with our children getting more and more bored we went back to the room to find that the panel had been pushed back into place but was still loose and still a hazard so back down to report it again with the same indifferent approach from the "senior" receptionist. Another 20 minutes and the maintenance man was back to explain that the panel has to be there for access and admitted that more needs to be done to secure it properly but for now he used some gaffer tape to hold it in place which was sufficient. So over an hour after we arrived at the hotel we could finally unpack. The only person who apologised for the inconvenience was the maintenance man. There were also other bits in the room that took the gloss off (stain on carpet, screws in walls that had obviously held a mirror or picture that now didn't exist but hadn't had the holes filled in, badly fitting ceiling tiles, no information in the room at all about dinner, breakfast or mini bar, one of the sinks didn't drain properly) Dinner at the hotel was very nice and the staff in the restaurant were friendly and attentive. Again though, on the surface all looked lovely but when you looked closer you could see that everything just needed a deeper clean, dirty areas on the carpet, very dusty skirting boards etc. Little things but they all went against the image being portrayed of this being an upmarket hotel. Breakfast was fine and the buffet had plenty of choice for children and adults. Location was great for heading into Paris, 5 minute walk to Gallieni Metro station and 40 minutes from there to the Eiffel Tower. Bagnolet didn't look to be the nicest area but then we just ate in Paris if we didn't want to eat at the hotel. Underground car park is very very tight to get in and out of unless you have a Mini. Our Sorento struggled and at times couldn't actually make it round some corners forcing us to reverse and find another way, not a criticism, more a warning. All in all the stay was pleasant but let down by uncaring reception staff who also didn't seem to know how to check you in properly and underlying uncleanliness and lack of attention to detail. I would stay again if I couldn't find anywhere else.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adam S., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

Anonymous Families - 19/08/2018 AccorHotels certified review
« Mrs »

Easy check in. Nice shower. Disappointed was only given 1 small bottle of complimentary water for a family of four!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary D., We very much appreciate your comments regarding your stay at the Novotel Paris Est. Concerning the complimentary water we are sorry about the missing service.Know that we have take the appropriate action to prevent future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Diane S. Couples - 17/08/2018 AccorHotels certified review
« A pleasant stay »

As always pleased with the location and easy access into Paris. Staff on the front desk were polite,knowledgable and helpful.The Reception area was modern clean and bright, likewise the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane S., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

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