Hotel - Novotel Paris East
Novotel Hotel Novotel Hotel

Novotel Paris East Hotel

3.0/5 2,063 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 33 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

  • 609 rooms
  • 609 non-smoking rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 4,348 reviews

Our guest reviews for Novotel Paris East

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,063 reviews
Luanne R. Friends - 13/03/2019 AccorHotels certified review
« A very nice visit. »

The hotel is always good. The new menu in the restaurant was a great surprise. Although, my friend was disappointed that mac and cheese was discontinued. I did not receive hair conditioner in my room and so, I had to go and buy some. The one small bottle of shampoo that I was given, lasted me the visit.

Vandana C. Business - 04/03/2019 AccorHotels certified review
« Below average »

- Slow check in - BF in Private area not so elaborated menu - Late reply from reservation if any details been asked for. - Still waiting for reward points - no update

Stephen B. Families - 27/02/2019 AccorHotels certified review

Good. Breakfast hours end at 9:30 A bit too early for people on holiday. Front desk Staff not well trained. For the drinks offered, the bartender did not know which drink she can give us so we only had coffee instead of what we wanted. Staff need training in customer service.

Pradeep B. Couples - 26/02/2019 AccorHotels certified review
« Extremely Dissatisfied »

It was bad, we were moved on last day of our stay to different hotel and the hotel we moved in was not good and we had to waste our time to argue with hotel staff and pay some extra amount as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pradeep B., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. After reviewing under your reseravaion, the addition charge of the city tax is mandatory for all traveller to pay at the hotel. Thus, i can confirm to you that all the hotel in Paris have the same systems. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aissata Sow. Guest Relation

Mary R. Families - 23/02/2019 AccorHotels certified review
« Mrs »

Good clean rooms but very dated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary R., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your score with our team for the arrival and departure. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aissata. Guest Relation

Anonymous Business - 09/02/2019 AccorHotels certified review
« Overall indifferent service and quality. »

Check in took too long. Room was big for Europe but dingy. Food options were terrible. Scrambled eggs at breakfast were almost raw and inedible. Having to boil you own eggs is not efficient and takes too long. Dinner options in the restaurant were not great and tasteless. No restaurants available that were safe to walk to near the hotel.

Business - 08/02/2019 TripAdvisor review
« Novotel Paris Est »

Service and hotel infrastructure was really poor. Front desk does not help at all and even you have a problem like noise at night, they don´t do anything. It is said to pay for nothing.I will not stay in this hotel anymore.

Igor M. Business - 07/02/2019 AccorHotels certified review
« Very bad service, poor cleanness, unpolite staff. »

experience of staying in the hotel with 2 stars

Ben B. Business - 06/02/2019 AccorHotels certified review
« Mr »

no iron in room, had to search for ages to find the small room with it in! (Never experienced this at a hotel before!) had to queue for ages upon arriving to check in, whilst many staff were behind the desk talking to each other but not to guests. There was no shower gel in the shower. The bath was damaged/old. IN the restaurant the service was terrible and slow. Need I go on?!

Anonymous Business - 04/02/2019 AccorHotels certified review
« Unique hotel infrastructure provided for a less than stellar experience »

Was very dissatisfied about the fact that I had to pay up front for hotel stay and could NOT amend hotel reservation. Also, could not set up an account because stay was 2 days and therefore could not order food to the room.

Giorgio D. B. Business - 04/02/2019 AccorHotels certified review
« a lot of small complications »

your hotel is fine. you should just take better case in the registration phase. I had little time between checking and dinner. So I made the express checkin. Instead, I had to go up and down four times because the keys did not work. And you even complained that I might have go in the wrong floor. Incredible. So I missed the opportunity to have a shower and leave my luggage. The day after, same story, twice up and down. And when I asked for a new key, the lady at reception, checked me out...

Jason B. Business - 01/02/2019 AccorHotels certified review
« Very disappointing »

Check in & Check out time consuming Unfriendly and incompetent reception staff Executive room exceptionally disappointing. (small, tired, dirty, one small window, brick wall behind curtain, tpp hot, temp control not working) Cold breakfast and restaurant untidy Hotel reception area - too many people sleeping in lounge & smelly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason B., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aissata Guest Relation

Ulrich D. Business - 01/02/2019 AccorHotels certified review

Not a smooth stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ulrich D., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us and help us to make our work beter. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Daniel MORISSET Chef de Réception

Joseph S. Business - 01/02/2019 AccorHotels certified review
« Hotel falling into disrepair »

Not very comfortable - malfunctioning elevators, breakfast food quality was not satisfactory, nor was the service. Electricity outage disrupted the Conference we were attending. Key cards for bedroom had to be redone twice during our stay. Taxi drivers could not drop us off directly in front of the hotel as the entrance and exits were blocked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph S., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations and I present you my sincerest apologies. Please rest assured that we are working to make our process and welcome better We are working to improve our hotel to propose better products and facilities We appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in future. Sincerely, Daniel MORISSET Chef de Réception

Ebc Business - 31/01/2019 AccorHotels certified review
« Would not recommend »

My stay of 4 days was memorable for poor service, equipment (elevator) failure, confusion over billing, and restaurant quality. The only redeeming point for staying here was its proximity to the metro and public transportation.

Anonymous Business - 25/01/2019 AccorHotels certified review
« Not good at all »

Reception staffs are not experienced, wash rooms are not maintained properly, only one water bottle for 3 nights I stayed....taxis are not allowed in front gate hence need to carry our luggage’s to road for loading in taxi. Do you treat the guest like this? We pay money.

Stef Couples - 03/01/2019 AccorHotels certified review
« Average »

We stayed in the Hotel for 4 days and the hotel was good very close to Metro. And we stayed in the 17th floor family room. We expect that the room is more bigger than the normal double room but it seems that the are the same. The only difference is that the sofa. The space was quit small and ive been travelling al the time and i was dissappointed for the room size. And the toilet was very small and veey low. My partner is complaining about the toiöet because he cant sit well and hes knee is hogher than the bowl. Anyway everything was a good experience and the breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefano R., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aissata Guest Relation

Wayne N. Families - 02/01/2019 AccorHotels certified review
« Worthwhile trip.. »

I enjoyed my first trip away with my 2 girls. Hotel was good but was lacking a few features, iron board in room would have been nice, proper cups to make coffee tea as i drink coffee mainly, and the window could do with some sort of opening as was quite warm and had no ventilation. Staff were friendly though and the bar staff extremely friendly so was a member of the restaurant forget his name but he was very tall and often would say hi to my 4 yr old.. I requested milk and he went and got some for me for my daughter to have to put to sleep.... Thankyou as all shops were closed.. So needed milk for my coffee and daughters bottles. View was great ftom window, only the outside of it needs to be repaired as concrete falling of in areas. Hotel was clean in my opinion and the beds very tidy and comfortable. As for being in France it would be nice considering the English people who check in to have some English channels or French ones with English subtitles to it.. As managed to watch certain films that were American but covered up with French speaking.....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wayne N., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aissata Guest Relation

Nick Families - 01/01/2019 AccorHotels certified review
« Very good staff service »

Although it’s a very big and busy hotel over Christmas, the staff was very helpful, polite and professional. Small issues with the elevator and the heating/ hot water at certain hours.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nikolay P., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much for your constructive remarks in regards of the technical issues in your room as well as the elevetor, which I have already escalated to the Head of Engineering in order to take the appropriate actions. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aissata Guest Relation

Abbas Families - 29/12/2018 AccorHotels certified review
« Perfect »

Perfect

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