Hotel - Novotel Paris East
Novotel Hotel Novotel Hotel

Novotel Paris East Hotel

3.0/5 1,961 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 33 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
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Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

  • 609 rooms
  • 609 non-smoking rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 3,891 reviews

Our guest reviews for Novotel Paris East

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 1,961 reviews
K. Business - 13/09/2018 AccorHotels certified review
« poor service »

long waiting time for check in , long waiting time to obtain a bill and even now still not received by email, personal seems not to be happy to serve customer

Julien N. Solo - 13/09/2018 AccorHotels certified review
« Satisfying but one remark »

After calling the reception to inquire whether my room rate included breakfast, reception confirmed it was included and proposed to get it delivered through room service. Then when I checked out I was actually charged the breakfast and the person at the reception was completely not flexible on the topic.

Sohel Families - 08/09/2018 AccorHotels certified review
« Horrible Hotel »

First room provided without the air condition. Middle of the night I have call to fixed it. Send someone but didn’t fixed. Around 3 AM I have to call and step downstairs to request to change the room and then wait until morning around 7 AM to get a new room. Bathroom is ridiculous.

Adam S. Families - 05/09/2018 AccorHotels certified review
« Should be a lovely hotel but let down in a few areas »

Initial check in was painful despite having checked in on line beforehand for a "speedier" check in process. There was no one in front of us yet still took 20 or so minutes to get our room card and sort the breakfast and dinner vouchers. Room was lovely on first glance (we had a suite with a bedroom and separate lounge with sofa bed so space wise it was perfect for our family of 4) but soon discovered the access panel for the bath was loose and potentially dangerous to small fingers (we had our 7 and 9 year old with us). We reported this to reception who said someone would be up to fix it. Waited 20 minutes and when no one appeared went back down to reception to try to speed the process up. The lady who appeared to be in charge merely shrugged us off and said she has sent the maintenance team an email and when we asked if we could move rooms so that we could settle in after our 6 hour drive to get there simply said no. Not a great start. After 30 minutes off just hanging around in the foyer with our children getting more and more bored we went back to the room to find that the panel had been pushed back into place but was still loose and still a hazard so back down to report it again with the same indifferent approach from the "senior" receptionist. Another 20 minutes and the maintenance man was back to explain that the panel has to be there for access and admitted that more needs to be done to secure it properly but for now he used some gaffer tape to hold it in place which was sufficient. So over an hour after we arrived at the hotel we could finally unpack. The only person who apologised for the inconvenience was the maintenance man. There were also other bits in the room that took the gloss off (stain on carpet, screws in walls that had obviously held a mirror or picture that now didn't exist but hadn't had the holes filled in, badly fitting ceiling tiles, no information in the room at all about dinner, breakfast or mini bar, one of the sinks didn't drain properly) Dinner at the hotel was very nice and the staff in the restaurant were friendly and attentive. Again though, on the surface all looked lovely but when you looked closer you could see that everything just needed a deeper clean, dirty areas on the carpet, very dusty skirting boards etc. Little things but they all went against the image being portrayed of this being an upmarket hotel. Breakfast was fine and the buffet had plenty of choice for children and adults. Location was great for heading into Paris, 5 minute walk to Gallieni Metro station and 40 minutes from there to the Eiffel Tower. Bagnolet didn't look to be the nicest area but then we just ate in Paris if we didn't want to eat at the hotel. Underground car park is very very tight to get in and out of unless you have a Mini. Our Sorento struggled and at times couldn't actually make it round some corners forcing us to reverse and find another way, not a criticism, more a warning. All in all the stay was pleasant but let down by uncaring reception staff who also didn't seem to know how to check you in properly and underlying uncleanliness and lack of attention to detail. I would stay again if I couldn't find anywhere else.

Anonymous Families - 19/08/2018 AccorHotels certified review
« Mrs »

Easy check in. Nice shower. Disappointed was only given 1 small bottle of complimentary water for a family of four!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary D., We very much appreciate your comments regarding your stay at the Novotel Paris Est. Concerning the complimentary water we are sorry about the missing service.Know that we have take the appropriate action to prevent future occurrences. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Diane S. Couples - 17/08/2018 AccorHotels certified review
« A pleasant stay »

As always pleased with the location and easy access into Paris. Staff on the front desk were polite,knowledgable and helpful.The Reception area was modern clean and bright, likewise the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Diane S., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Itp Families - 13/08/2018 AccorHotels certified review
« Dissapointed »

Rooms badly need an upgrade. At least replace the bath by a walk-in shower. Cooked food during breakfast (eggs, bacon...) was cold. Eggs were inedible. Personnel could not cope with the workload during peak-capacity so the buffet was nearly empty in no time. This is unacceptable for an hotel of this size.

Anonymous Business - 03/08/2018 AccorHotels certified review
« Large, clean, quiet »

All OK

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre-Michel V., Thank you for the review of our hotel. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aïssata Guest Relation.

Family - 10/07/2018 TripAdvisor review
« poor service »

room service is very poor. 2 plastic glass & one bottle of 500 ml water is provided for three days. two paper glasses for tea in the room. No room service even for water.Very limited breakfast no item for veg

Our hotel has responded to the review
Our hotel has responded to the review

Dear 943yogesh, Thank you for taking the time to post your review following to your stay with us. We were most concerned to learn of the points you raised. Any feedback is important to us and we are most appreciative to you for your critical feedback as it allows us to continually strive for a better guest experience. Our staffs work hard every day in order to deliver the best service to all of our guests and keep our hotel as welcoming as possible. We have passed on your comments to our team and we do hope that you will come back to stay with us again and that we will have the chance to deliver to you the best guest experience. Kind Regards, Aïssata Guest Relation.

Alex Business - 08/07/2018 AccorHotels certified review
« Nice and pleasent! »

The hotel was Nice, the staff very friendly, I got all the help I needed. A little bit too far and the location not amazing, but the metro is very close. I really enjoyed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandra M., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Marion A. Couples - 30/06/2018 AccorHotels certified review
« A dream holiday with a smooth transition by Catherine Cimolino. »

The stay was fantabulous. With the expert help from the Reservation Agent Catherine Cimolino I could not have asked for a more enjoyable stay. I explained that my husband works in the airline industry and we were looking for a comfortable, quiet room; and she did not disappoint. We were away from the hustle and bustle of the lifts and human traffic along the corridor. The following individuals need to be highly praised:- Catherine Cimolino, Michael at Front Desk who checked us in, Lionel, Waiter at the restaurant; he made our dining experience very romantic and satisfying. New member of the Front Desk Staff, Miss Saowaporn who painstakingly went through the process of getting to the Champs Elysees by bus instead of using the Metro. Well done to all of you. Your work ethics will augur well to your establishment. It would be nice to have a working clock in the room, shower caps and more hangers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marion A., Thank you so much for your nice feedback on your stay with us. We are really pleased that you enjoyed your stay with us, especially the warmness of the employees. We hope you will choose us again on your next visit to the area. Best wishes, Sincerely, Aïssata Guest Relation

Charlotte Solo - 22/06/2018 AccorHotels certified review
« Great Stay, »

Couldn’t fault the hotel. Staff extremely helpful. The local area leaves a lot to be desired but as the convention I was attending was in the hotel this didn’t bother me too much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlotte N., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Komlan W. Solo - 17/06/2018 AccorHotels certified review
« Fully satisfied »

All in all it was excellent as usual. I like your hotel clean and always welcoming .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Komlan W., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation

A S. B. Business - 17/06/2018 AccorHotels certified review
« Ideally located hotel »

Very large Novotel. Very busy with groups coming and going. Ideally located (METRO station Galliueni 5 minutes away). Extremely helpful staff! Breakfast buffet could be a bit richer (cheese/meat). Rooms very good and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Aïssata Guest Relation

Alicia Friends - 13/06/2018 AccorHotels certified review
« really welcoming »

My stay was really good, the hotel room was clean and tidy, the only one thing about it was that the hotel double booked our room on the last night but then apologised and let us stay in our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alicia R., Thank you so much for your nice feedback on your stay with us. We are really pleased that you enjoyed your stay. We hope you will choose us again on your next visit to the area. Best wishes, Aïssata Guest Relation

Emma Solo - 13/06/2018 AccorHotels certified review
« Would not be returning. »

To begin with they had no record of me checking in online, they then took my card again after telling me they'd keep it on record but not take any charges. I opened my account to see a second charge after checking in, I am still waiting for this to be sorted. The room was dirty, the safe didn't work and there were numerous drawers that were broken and falling apart. The air conditioning was barely working. I had trouble with the keycard more than a couple of times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Emma A., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata. Guest Relation.

Reghu Families - 08/06/2018 AccorHotels certified review
« We had a very pleasant and enjoyable stay. Would love to return back again in future. »

Near public transit, the train station & the airport. Shopping, sightseeing, restaurants & bars nearby. Clean rooms, clean toilets, friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reghuraj I., Thank you very much for your kind words following your recent stay at the hotel Novotel Paris Est. Meeting all of your expectations in terms of comfort and services we provide you with every day is part of our quality commitment. We are happy that you enjoyed our close proximity to many of the hotel’s area favorite attractions and shopping opportunities. We will be delighted to welcome you back in our hotel during your next trip to Disney, Kind Regards, Aïssata Guest Relation

G.s. Families - 05/06/2018 AccorHotels certified review
« Checkin and House-keeping not satisfactory »

We experienced that the reception hardly understands English and did not consider the upgrade, so the room was not prepared for four people. In addition the connection door between two rooms is not isolated well and so we were disturbed during the night by other guests in the neighbor room. When we came back to the hotel the second day the room was not cleaned, nor the beds were done. We told it to the reception during the checkout, but nothing happened - only excuses. We will not book that hotel again if the service does not improve. But we expect some kind of compensation for all this and are waiting for your proposal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Garvin S., It is with particular attention that we took note of your comments following your stay at Novotel Paris Est. We apologize for the inconvenience and thank you for taking the time to write to us. We are very concerned to offer quality services to our customers, to improve your comments we are very valuable. The management of the hotel was immediately informed of your remarks. She sensitized her entire team to prevent the situation from happening again. Conscious that the inconveniences encountered have altered the quality of your stay, we wish to offer you 2000 courtesy points on your Le Club AccorHotels card. Despite this incident, we hope to keep your trust and stay tuned. Looking forward to welcoming you to a Novotel hotel, please believe, Sir, in expressing our best feelings. Sincerely, Aïssata Guest Relation

Pierre G. Business - 05/06/2018 AccorHotels certified review
« Hotel ok but unmanaged check out... »

The hotel was ok but while my credit card was charged the day before, I am still trying to get my invoice 5 days after... During the checkout they told me that I will receive the invoice by mail, I directly received a mail informing me that I will receive the invoice but 5 days after, nothing arrived. I called, they asked me to send a mail. I sent a mail but no feedback at all....

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pierre G., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your invoice it was sent to you twice the first on the 05/31/18 the second the 06/05/18 so please see if our send did not slip in spam. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

Oscar M. Families - 04/06/2018 AccorHotels certified review
« Good price and good people »

Took my dougter for her first trip to Europe and it was convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oscar M., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Aïssata Guest Relation

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