Hotel - Novotel Paris East
Novotel Hotel Novotel Hotel

Novotel Paris East Hotel

3.0/5 2,023 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 99.00 EUR Non member rate
From 94.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • English
    • Spanish
    • French
    • Italian
    • Japanese
    • Portuguese
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PM
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 33 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

  • 609 rooms
  • 609 non-smoking rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • Baby bed
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Computer
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating 4,127 reviews

Our guest reviews for Novotel Paris East

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 2,023 reviews
Stanley Solo - 11/12/2018 AccorHotels certified review
« Perfect »

Everything from reception till check in was perfect but however the room telephone directory should also be written in English .

Conor Couples - 30/11/2018 AccorHotels certified review
« Dirty room »

Clean reception area but the room was dirty, dusty and had a broken shower. Overall disappointing

M. Business - 28/11/2018 AccorHotels certified review
« deplorable »

all was bad: no answer to phone, very long check in, elevator not working the whole week etc etc ...

Udayaprakash Families - 20/11/2018 AccorHotels certified review
« Excellent stay »

I requested for early check in and they allowed for early check. Excellent hospitality and my kid enjoyed a lot. Finally it was truly a memorable stay for my family because of your awesome team.

Chris Business - 16/11/2018 AccorHotels certified review
« A nightmare experience - do not stay here ! »

My experience of this Novotel was a nightmare from start to finish. Not enough staff to handle peak times of check in and check out so waits in excess of 15 mins to check in, then asked to pay in advance of the stay. Certainly if I had been paying at the end of the stay I would have been refusing due to the experience. After check-in I took the elevator to the 16th floor. The elevator went down to the parking level and there the doors jammed closed. All the guests in the elevator had to be rescued by an engineer. I presume he was a hotel employee as he arrived after only 5 minutes. However, he said nothing. No apology. Just closed the elevator once we were out of it, and then he left. On leaving the hotel on my 3rd day I was once again stuck in the elevator with the doors refusing to open. This time on the 8th floor. In the end I had to walk down the emergency stairs with all my luggage. Due to extraordinarily long queues at the reception desk I was unable to speak to any staff member before leaving the hotel. From this experience it appears that the hotel elevators are in need of immediate service care, and could even be a risk to the hotel guests. If a zero rating was possible I would award that ! I will tell as many people as possible to avoid the Novotel Paris Est at all costs. My worst hotel stay in memory.

Liu Y. T. Business - 15/11/2018 AccorHotels certified review
« It’s too bad. »

1.The room is so different with the pictures on website(booking,Hotels.com,Agoda...).And the exact room is too poor and old.This is cheating. 2.The prices are different in different website.I booked the room on Booking.com,but when I going to hotel.My wife told me it’s cheaper on Hotels.com around €30 per night.Its too bad.

Cristina Business - 12/11/2018 AccorHotels certified review
« ok »

ok generally: the improvements points i suggest is the doors in the rooms and the breakfast, there are no vegetables in the breakfast!

Miranda L. Families - 09/11/2018 AccorHotels certified review
« The room we aere given initially had some problems. »

Overall the experience was good following the change of rooms. We had to ask for the tea supply to be refilled on two occasions.

Anonymous Business - 09/11/2018 AccorHotels certified review
« Would not recommend again »

The service in the restaurant was extremely slow, the drain in the sink in my room didn’t work well, the room was too hot and I couldn’t get it to cool down and the shower was cold.

Horia Families - 06/11/2018 AccorHotels certified review
« Excelent place for landing in Paris »

Clean rooms, very good services at reception and bar, hot water in the bathroom at every hour, good air conditioning, large spaces, kids corner, good breakfast. The Novotel experience at the best.

Gladis Families - 06/11/2018 AccorHotels certified review
« Mehhh »

It’s nice a affordable hotel. However I wouldn’t return for the following reasons - our room was not spacious, there was no air con and the window does not open so we were boiling. We went in November but could not take the heat in the room. The breakfast buffet was more like bread and cereal not a lot of variety. On the plus side the staff were friendly it’s near a underground station approx 5min walk which is handy and it’s also near a shopping centre.

Marion A. Solo - 01/11/2018 AccorHotels certified review
« A home away from home experience. »

I love the friendliness of the staff. If anything is reported, it is treated with alacrity and to the satisfaction of the customer. A name that stands out in the crowd(literally) is Mme Christine Cimolino at Reservations. Her work ethics is second to none as she goes far and beyond what is expected of her.

Jessica Families - 31/10/2018 AccorHotels certified review

Staff were nice and friendly. Will highly recommned it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jessica A., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation.

Aziz S. Families - 30/10/2018 AccorHotels certified review
« Poor Service »

1. Access to hotel is blocked due to some road construction work, due to which taxis cannot come to the hotel entrance, Be prepared to drag your bags on your arrival by taxi. Due to this we missed a tour and lost €200 since the taxi was unable to locate us. 2. At checkin we were charged city tax by the lady who checked us in, in spite of making full payment in advance, directly to the hotel, this was refunded at check-out. At the time of checkin, I asked for a bigger room since we were 3 adults and I was so happy when the lady said that we were upgraded to a suite, but to my utter disappointment, it was a standard room with an extra bed, where we barely had space for our bags. 3. Housekeeping comes knocking at 9:45a wanting to make the room, we leave the hotel at 10:30a with the "Make my room" sign and return to see that the sign was overturned to "Do not disturb", and the room was not made up, when we approached the reception at 6 pm, they informed us that housekeeping with make the room next day only. Surprisingly, I saw housekeeping cleaning a room at 6 pm 2 days later. 4. Breakfast was a huge disappointment with poor management. Never seen so many eggs wasted by guests. Instead of keeping pre-boiled eggs, this hotel keeps a boiling container and guests have to stand and boil the eggs themselves. The hotel does not realise that people want to eat breakfast quickly and go about their work quickly which makes them impatient, this results in premature removal of eggs, which is almost raw and gets thrown away by guests. There are no signs to indicate the breakfast items like the meat served on the table is pork, beef, chicken or turkey. 5. Very few hotel staff could speak English and communicating was quite difficult, not expected in one of the busiest tourist spot of the world. 6. After promising a refund, the hotel went back on its commitment.

Mario A. V. Business - 29/10/2018 AccorHotels certified review
« Great experience for my business trip »

Hotel is close to my business and convenient for leisure as well

Magali Families - 28/10/2018 AccorHotels certified review
« very nice hotel conveniently located »

we booked 2 rooms via Lastminute and we were given nice rooms, the check in was welcoming and efficient. The hotel is conveniently located close to a tube station to get easily to Paris centre and also with a quick access to the peripherique so we could get to the airport easily.The breakfast is very plentiful with a large variety of products and regularly replenished. A good hotel for a stop over

Olivier C. Business - 26/10/2018 AccorHotels certified review
« Disappointing »

The hotel was overall well located and very clean but I was very disappointed by the room itself. There were holes in the carpet, and one of the night tables was broken and removed from the wall. I can share some pictures if you ask me to.

Quentin M. Business - 10/10/2018 AccorHotels certified review
« Very bad experience woth poor service. »

Cold water in shower for all 4 nights and 5 days, despite asking for it to be fixed several times. Also took far too long to check in. The guy was searching for the wrong name and told me I had no booking for at least 40 minutes. Also, picture fell off the wall and showered me in glass, and the glass was not properly cleared from the carpet. Awful experience.

Christopher W. Families - 04/10/2018 AccorHotels certified review
« Mr Christopher w. »

The reception staff where really good what let down the whole holiday was the restaurant the staff were rude and slow to serve the food was terrible I think it is a first I have ever left food because tasted so bad and then the waiter got our bill wrong twice and still had to challenge our bill when we was leaving the on hotel and still haven’t got our deposit back yet and they said 24hrs after we leave which is now day four hotel ok but defo wouldn’t recommend eating in the restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher w., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

C C. Business - 02/10/2018 AccorHotels certified review

The fan in our bathroom fell down. It was fixed up amateurly so it’s not just unacceptable but also negligent of the Accor Hotels. And would have been dangerous if we had been in the bath when it happened. We asked Reception to fix it but 12hrs later somebody had cleaned the room and the fan was just put on the side. Nobody had reported it or marked on the system. We also had holes in our pillow case and other issues in the bathroom which we photographed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teija E., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation.

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 99.00 EUR Non member rate
From 94.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates