Hotel - Novotel Paris East
Novotel Hotel Novotel Hotel

Novotel Paris East Hotel

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3.0/5 1,877 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Chinese Mandarin
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • Breakfast
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:30
    • Opening hours : Week-end 06:00-22:30

Business services

  • 38 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

With their contemporary and completely modular design, Novotel's spacious rooms are true living areas and can be adapted to suit all requirements.Our 269 sq. ft (25 m²) rooms and are designed for your comfort, with quality bedding, air conditioning, flat-screen TV, safe, room service and bathroom with bathtub or shower. Rooms can accommodate up to 4 people and are ideal for families.

  • 609 rooms
  • 609 non-smoking rooms
  • 14 rooms for people with reduced mobility
  • 78 family rooms
  • Crib on request
    • 220/240 V AC
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • Computer
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

3.8/5 AccorHotels Rating Based on 3,612 reviews

Our guest reviews for Novotel Paris East

100% genuine reviews from our guests

Find out more
3.0/5 TripAdvisor Rating Based on 1,877 reviews
AccorHotels certified review
Anonymous Families - 13/04/2018
« Good value good location »

Rooms need updating separate toilet no hand basin Breakfast very poor

AccorHotels certified review
Yacine D. Families - 05/04/2018
« Me. »

I and my family has he enjoy our staying in novotel

AccorHotels certified review
Mrd Families - 04/04/2018
« Novotel Paris Est Stay »

I have received a warm welcome from the front desk staff on my arrival and my room was upgraded to the next level which was highly appreciated. It was a pleasant stay.

AccorHotels certified review
Zeeshan Z. Families - 03/04/2018
« Smooth check-in and comfortable stay »

We stayed just for a night and our late night check-in was swift. Room was comfortable and quiet. The breakfast was ok and it took ages to fry eggs so resorted to boiled eggs. It would have been great if someone assisted with check-out as after queuing for long we were just told to drop key card in a box at the reception.

AccorHotels certified review
M. D. C. Business - 02/04/2018
« Night shift Staff needs additional training »

Night shift Staff needs additional training as they are not very welcoming and cordial with the guests and specially Ms. Gildy (I could not get her name and that´s what I could understand) that was at Monday late night shift (March 26th) as she was rude with a guest before me and with me. I came around 00:15 and the Snack place was already closed. In the note at the door, it said that we should ask at the frontdesk if we needed help and that´s what I did. This lady, Ms. Gildy or something like that said that she could only help me after 1AM even with only 1 person asking for support in the frontdesk. When she finished with the guest, I asked why I would have to wait until 1Am and she said that she was too busy and I would had to wait, then she left the frontdesk and when to the back room only returning 15min later, at this time around 00:40am. After I asked again if she could help me she opened the door of the Snackroom compalining and arguing with me. I really felt disrespected and that´s not what I would expect from a Novotel staff. Sincerely, M.

AccorHotels certified review
Saeed C. Business - 28/03/2018
« The bedding smelt of cigarette smoke and the room was too hot. The air con did not cool the room. There is no gluten free food available »

My room was 1260. The pillows smelt of smoke. The room was very hot and stuffy, the air con had no effect. I work for Legrand and I am often booked into the Novotel Paris Est. I really suffer because of the lack of gluten free food.

AccorHotels certified review
Anonymous Friends - 18/03/2018
« It was too warm in the hotel »

The rooms were ok and complete, but it was too warm in the rooms and other parts of the hotel. It was so warm/hot in the hotelroom we couldn’t sleep here and breathing was heavy. It wasn’t possible to cool down. It was very incovenient. We mentioned it at the reception the same day and also next day, but they say it was normal and they know already about that. They didn’t took it very seriously.

AccorHotels certified review
Lhoussaine Business - 16/03/2018
« unhealthy room »

really unhealthy room 356: very dirty carpet stained and dirty paint dirty chair, could not even work from the chair. I have picture of the room and will I will communicate them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lhoussaine Bouamraoui, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. As we were talking about when you leave we present again all our apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Anonymous Business - 13/03/2018
« Ok. Air con was erratic. Breakfast ends too soon. »

Staff were good. Cleanliness good. Decor needs refreshing. Breakfast ends too soon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Navdeet S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Anonymous Friends - 13/03/2018
« Standards seem to have slipped back. »

Very comfortable bed but room way too hot so poor sleep. I thought this problem had been rectified but no. Some staff excellent and very helpful but seemed to be less of them. Lovely staff on bar and some of the reception staff were very helpful, but bar not open on Friday or Sat am and problem with the check in. This was rectified next day but did not create good initial impression. Housekeeping good. BUT the lack of temperature control throughout the hotel is a killer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jilie K., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Zita Business - 13/03/2018
« Need to brush up »

Hello, your hotel definatelly needs a brush up and I suggest to hire more educated staff. - overall staff: not speaking nicely with the guests, the way of information giving is not professional (replies: "I do not know", "I do not work here I need to ask", "Where are you working, this is a staff rate" are just not appropriate - overall clean: the rooms are clean, also the public areas, but furnitures are used, dirty. So the whole building needs a brush up - ironing: it is funny to have an ironing room in a business hotel... please if I can suggest, send ironing machines to the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Zita P., Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Luanne R. Friends - 13/03/2018
« The hotel is always helpful and easy to get to. »

I had only one issue that no one was able to help with. The room was far too warm and I could not get the thermostat to get it cooler. My room on Sunday was not cleaned until about 5:00pm and by then, I wasn't in the mood to go and wait outside as they cleaned it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luanne R., Thank you for taking the time to post your review following to your stay with us. We were most concerned to learn of the points you raised. Any feedback is important to us and we are most appreciative to you for your critical feedback as it allows us to continually strive for a better guest experience. We have passed on your comments to our team and we do hope that you will come back to stay with us again and that we will have the chance to deliver to you the best guest experience. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Xavier Families - 13/03/2018
« Good prestation »

globaly satisfied except at check-in and check-out issue as reception desk people didn't easily view that our booking was made with some Club Accord points and were requesting us to pay. But after a short explanation, all sorted out. Staff improvement is needed on this particular point Liked the attention of the welcome drink, just wondering why we didn't get it when we booked in march 2017 as we were already club member

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xavier L., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Concerning the welcome drink it depend of your le Club status. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Tina B. J. Couples - 12/03/2018

The staff was nice. The room was good, allthough the view was not the best. Having the toilet seperate from the bathroom is unhygenic and should not be allowed when there is no washing possibilities in there!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tina J., We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We noted your different remarks about the toilet and take it into account . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Samuel Friends - 06/03/2018

Smart lobby, lounge, bar and convention area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Samuel Redden, We very much appreciate your comments regarding your stay at the Novotel Paris Est. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Anonymous Solo - 27/02/2018
« Good stay »

Nice location on the way to roissy... big an nice room... efficient front office staff (sonia)... Good food in restaurant but terrible grumpy waiter ...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Pierre M., Thank you for taking the time to leave us your kind comments. We are delighted you enjoyed your stay with us and found the hotels location to assist you in exploring. It is always a pleasure to read such nice review on our services, including your comment on our front office staff. We all look forward to welcoming you back to the hotel in the near future. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Alexey P. Business - 26/02/2018
« Not bad »

Good location (near metro, Auchan, office). Nice breakfast. Room and bathroom are clean, fresh and modern. A toilet might be bigger (why its separate from a bathroom?). Service (luggage room, taxi order) is OK.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexey P., Thank you very much for your kind words following your recent stay at the hotel. Meeting all of your expectations in terms of comfort and services we provide you with every day is part of our quality commitment. We will be delighted to welcome you back in our hotel during your next trip. Kind Regards, Aïssata Guest Relation

AccorHotels certified review
Faroug B. A. R. Families - 13/02/2018
« Good »

The room didn't met a 4 hotel, maximum 3 .. many things need to be fixed or changed, plus I was surprised to find there was no bath tub !!. I had stayed in Ibis budget hotel before for the half of the price and I don't see any difference between the rooms, but your services and staff are excellent, for that your hotel deserve the 4 . Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faroug, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Anonymous Business - 12/02/2018
« Room Issues »

1. Room smelled strong like someone smoked inside. This was fixed immediately. But, also the next day after room maid cleaned room. Maybe personal hygiene of room maid necessary? 2. Bed table broken 3. Bed light did not work

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stefan Kero, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

AccorHotels certified review
Vimal M. Business - 11/02/2018
« Poor service by front office and the restaurant staff »

1. The staff took too much time for check in. 2. The resturant for dinner - the main course was served before the appetizer. 3. The fish served for main course was cold (came out of a freezer, micro-waved, and unevenly warmed). 4. Breakfast was patch, served in the back room, even though I was not part of any group. Overall, it seems the staff do not take pride in their work, customer friendliness is absent and people seem to be looking at customers as dumb sheep.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vimal Mahendru, Thank you for taking the time to tell us about your experience at the Novotel Paris Est. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Aïssata Guest Relation

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