Mercure Paris Porte d'Orléans Hotel 4 stars

TripAdvisor rating 3.5/5 480 reviews
Mercure Paris Porte d'Orléans Hotel
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Hotel extras

  • Ideal location close to the Paris Expo Porte de Versailles exhibition center

  • Just a 5-minute walk from metro line 4 and tram T3A

  • 4306 sq. ft. (400 m²) of meeting space

  • Paying undercover public car park

  • M'KFE Bar Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Self service business centre

Hotel location

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory
92120
montrouge
france

Tel: +33825800909

Fax: (+33)1/58071121

Contact email

Check-in from 12h00

Check out up to 12h00

  • BARBES ORY :   125 BARBES ORY

  • PORTE D'ORLEANS :   4 PORTE D'ORLEANS

  • GENTILLY :   RER B GENTILLY

  • By plane

    PARIS ORLY At 10km / 6.25 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 30km / 18.75 miles

  • By car

    A1 At 12km / 7.5 miles

  • By car

    A12 At 8km / 5 miles

  • By car

    A6 At 1km / 0.63 miles

  • By train

    PARIS AUSTERLITZ At 8km / 5 miles

  • By train

    PARIS MONTPARNASSE 1 ET 2 At 3.5km / 2.17 miles

GPS :48.81801, 2.329034

Our accommodations

The range of fully air-conditioned rooms offering free Wi-Fi will ensure that you have a relaxing stay that meets all your expectations. Choose between a Standard Room and a Privilege Room that offers a wider range of services. For even greater comfort, the Junior Suite and its lounge area will ensure your stay is perfect.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Classic Room with twin beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Privilege Room with twin beds

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Privilege Room with 1 double bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Family Junior Suite with 1 double bed and 1 single sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone
  • Bathrobe

Our restaurants and bars

MY RESTAURANT

Type of cuisine: French

Our Head Chef Johan Thierry and his team welcome you to our restaurant. Come and enjoy our wine bar and its tapas dishes.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

MY BAR

Photo non contractuelle / Strictly non binding

My Bar provides a quiet, friendly setting to unwind. With 3 TV screens, My Bar is the ideal place for all your sports entertainment!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 130 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Mercure Paris Porte d'Orléans Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

5,146 reviews

tripadvisor

TripAdvisor Rating 3.5/5

480 reviews

Poorly maintained room

Customer review rating 4.3/5

Alan H. Couples - 10/09/2019 AccorHotels review

Faulty air vent in bathroom, fell off wall and struck my wife on the shoulder, not what we expected from an expensive hotel stay

Dear Mister H, Thank you for your message about your last stay in our hotel. I'm sincerely sorry for the incovenience you encountered... I'll share your experience with my maintenance service. I'd be pleased to welcome you again and give you an opportunity to deliver a better quality of service as expected. Best regards, Marine DELMOY Humans Ressources Manager Mercure Paris Porte d'Orléans

Beware of falling air vents

TripAdvisor rating 3.5/5

alanhI2349KU Couples - 10/09/2019 TripAdvisor review

Room was nice, but my wife was hurt by an air vent falling off the wall on to her in the bathroom. Reported it to reception as we were leaving, receptionist apologised and said she would report it to her manager. Would be nice to get an official reply from hotel management on substandard facilities.

Not my best hotel experience

Customer review rating 4.3/5

Anonymous Business - 09/09/2019 AccorHotels review

The bath room was worn down, the decor old-fashinoned. A bedbug was found in the room next to mine. The bed was fine.

Dear Mrs.Knudsen, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please, be sure that we investigate about the bed bugs you mentionned, and I can assure you that we do not have any bed bugs at the hotel!! We directly wrote to one of your colleage to explain her the situation, as we did not have the mail of your room neighbor. Please do not hesitate to contact us directly if you need more information. Your satisfaction is our priority, and we hope that we can regain your confidence for a future stay in Paris. Sincerely, Marine BONNET Guest Relation Manager

Great location for us, lovely room and breakfast!

Customer review rating 4.3/5

Helen Families - 31/08/2019 AccorHotels review

The location in relation to the Metro was great, our room was comfortable, clean and well appointed. We enjoyed the breakfast and also drinks in the bar one evening. Staff were very friendly and pleasant and were patient with our inadequate French.

Dear Miss P, Thank you very much for your comment about your last stay in our hotel! It was a pleasure to welcome you ! You have appreciated our staff, our restaurant, our bedroom, i'm so happy ! I hope to see you an other time in our hotel :) Best regards, Marine DELMOY Humans Ressources Manager Mercure Paris Porte d'Orléans

small and old hotel

Customer review rating 4.3/5

Shawn Couples - 01/08/2019 AccorHotels review

hotel room is very small, it marked 4 stars at the entrance but i really double if it could even match 3 stars.... strong perfume at the corridor, room is small, only 1 bottle drinking water. not even close to metro station, about 10 minute walking. Wouldn’t checkin this hotel for sure next time ...

Dear client, Thank you for your comment after your stay in our hotel. it was a pleasure to welcome you ! I'm very surprise about your return... Our hotel offers services that shows our belonging to the 4 * range: the staff, the quality of service, the comfort, the room service, the size of the rooms, the restaurant, etc ... The first bottle of water is free, if you want an other bottle, you can ask in the reception or in the bar. About location, we are situated at 150m from the door of Paris.... And you have a lot way to access in 25 minutes maximum to the center of Paris (for example Chatelet les Halles)... subway (Ligne 4) and train station (RER B) at 10 min by walking from hotel, bus 125 in front of the hotel ! Do not hesitate next time to ask to our team ! It will be a pleasure to give to you more information, maps, advises etc... Have a nice day, Marine DELMOY Humans Ressources Manager Mercure Paris Porte d'Orléans

Not the best experience

Customer review rating 4.3/5

Marie Couples - 24/07/2019 AccorHotels review

We booked dinner in advance but on arrival were disappointed to be told the restaurant was closed due to staff holidays. A limited snack menu was available but we asked for and were given a refund. The reception staff were pleasant but didn't seem to have been properly briefed.

Dear Madam B, Thank you for taking the time to tell us about your experience at the Mercure Paris Porte d'Orleans Hotel. I'm sorry your experience did not meet your expectations. allow me to apologize most sincerely. During the holidays our restaurant is open but a small card is proposed. We can not serve all our products, unfortunately ... I hope to see you at another time in our restaurant. It will be a pleasure to propose you our menu =) Kings regards, Marine DELMOY Humans Ressources Manager Mercure Paris Porte d'Orléans

Quiet, clean, restful

Customer review rating 4.3/5

Paul Solo - 12/07/2019 AccorHotels review

Despite the heatwave that caused Paris to sizzle, the Mercure was a remarkably comfortable site. The room was fastidiously cleaned, the rom service was prompt and reasonably priced. I appreciated the bottle of water in the frig' and the delivery of Nespresso capsules every morning. If there was any criticism, I would say that the scrambled eggs on the breakfast buffet were a bit underdone.

Customer review rating 4.3/5

Domi Business - 08/07/2019 AccorHotels review

Simple

Ras

Customer review rating 4.3/5

Anonymous Business - 07/07/2019 AccorHotels review

RAS

Fine Hotel on the outskirts

TripAdvisor rating 3.5/5

anthonyf280 Couples - 02/07/2019 TripAdvisor review

After our 1st hotel for our week in Paris, which was to be one of the hottest on record, did not have A/C...we scrambled to find a hotel with the necessary amenities (and seriously, A/C should be a listed amenity Hotwire?!?!?!?!). We stayed at Mercure Port de Versailles to start the vacation so we knew it wasnt going to be a safe selection. Breakfast is great, everything you need and some really good fresh squeezed OJ, good streaky bacon, Nespresso, Cappuccino, great baguettes, cured meats. Only downer was the lack of cheese selection but thats being nitpicky. The best way to get to all the sites in Paris is to take the 125 Bus at the corner to the Gentile RER-B station...the go to the necessary stops you need (Denfert-Rochereau, Sant Michel-Notre Dame, Gard du Nord, etc.). Ther are some legit good places to eat withing walking distance to the hotel...Monterosso is great italian. Franprix grocery next door is a great amenity as well. No complaints about our stay.

Customer review rating 4.3/5

Olga S. Business - 08/06/2019 AccorHotels review

No further comment.

Mrs

Customer review rating 4.3/5

Anonymous Business - 08/06/2019 AccorHotels review

Enjoyed a quiet clean room. A bit disappointed by the breakfast (do not expect scrambled eggs to be. made. using powder in. a 4 star hotel) and by the reception staff (not always very friendly or efficient)

Fine

Customer review rating 4.3/5

Anonymous Families - 05/06/2019 AccorHotels review

The room was clean and nice but the rooms might need a breath of freshness, especially bathrooms

Problems with invoice

Customer review rating 4.3/5

Anonymous Business - 03/06/2019 AccorHotels review

The hotel is accepting to pay for the room when checking in, but they are unable to print the invoice. They offer to send the invoice by E-Mail after the stay. Today 11 days after check-out I have still no invoice for my stay over one week. According to the hotel, they sent my invoice for the room to another person. They were mixing personel data of the guests, which is really bad. Until today I only got the invoice for the room service to the correct E-Mail, which they have already provided me as print out during my stay - useless! I have got 2 reminders to rate my experience, but still no invoice for the room. I called the Hotel, still no invoice for my room...

Correct

Customer review rating 4.3/5

Anonymous Business - 27/05/2019 AccorHotels review

Correct

Satisfactory, room wasnt ready on arrival

Customer review rating 4.3/5

Kathryn Families - 21/05/2019 AccorHotels review

Overall stay was good, clean room. On arrival room wasnt ready so I had to sit and wait an hour to check in. I did get a complimentary drink but when room was finally ready it hadn't been restocked with tea,coffee ect.

Paris visit

TripAdvisor rating 3.5/5

ringo559 Solo travel - 18/04/2019 TripAdvisor review

Went into room found clean and tidy , had a quick shower then out to a meeting. Back later on and when using sink in bathroom water not draining away , went to receiption to ask for a maintenance man, non available as weekend . Lady at reception very good gave me another room straight away and just across the alleyway form my original room so no hassle , all good

Paris stay

Customer review rating 4.3/5

Ringo Solo - 17/04/2019 AccorHotels review

Stayed in first room clean and tidy , after shower used the bathroom sink and water did no run away. Had to leave the hotel for a meeting after returning checked sink again still blocked. Went down to reception and asked for the sink to be checked , but as weekend no one available , given new room , all okay.

Dear Mr G, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marine BONNET Guest Relation Manager
Customer review rating 4.3/5

Saïd Business - 10/04/2019 AccorHotels review

The room was excellent but bad smell excellent breakfast as well. everything would have been perfect with out this bad smell issue.

Dear Mr. L, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive feedback and read that you liked our breakfast. I will share your comments with our team regarding your bad smell experience in your room. We are currently dealing this issue. We hope we will regain your condidence during your next stay with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marine BONNET Guest Relation Manager
Customer review rating 4.3/5

B. Business - 02/04/2019 AccorHotels review

Very nice staff. Reception restaurant. Comfortable room. Possible improvement. Add curtain to shower. Increase time of restaurant service for international customer.

Dear Mr B, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marine BONNET Responsable expérience client
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