Hotel - Mercure Paris Porte d'Orléans Hotel
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Mercure Hotel

Mercure Paris Porte d'Orléans Hotel

13 rue Francois Ory 
92120  MONTROUGE
FRANCE

375 reviews
TripAdvisor Rating Based on 375 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public undercover car park available, under renovation until July 31, 2017. (Paying, Nearby)
    • Bus/car park available, under renovation until July 31, 2017 inclusive. (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public undercover car park available, under renovation until July 31, 2017. (Paying, Nearby)
    • Bus/car park available, under renovation until July 31, 2017 inclusive. (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00 (snack only)

Business services

  • 6 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

The range of fully air-conditioned rooms offering free Wi-Fi will ensure that you have a relaxing stay that meets all your expectations.Choose between a Standard Room and a Privilege Room that offers a wider range of services. For even greater comfort, the Junior Suite and its lounge area will ensure your stay is perfect.

  • 188 rooms
  • 127 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Trouser press in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,827 reviews

Our guest reviews for Mercure Paris Porte d'Orléans Hotel

100% certified reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 375 reviews
Certificate of excellence 2016
AccorHotels certified review
Anonymous Friends - 08/06/2017
« Noisy and Messy »

Lots of building work going on around hotel - from 0730 in the morning noise was intolerable. Car Park work meant no lift access and walkway to car park was muddy and messy. Restaurant had 3 starters and 2 mains meaning we had to find a restaurant in an area where there are not many

AccorHotels certified review
Anonymous Business - 07/06/2017
« Correct »

Hôtel correct.

AccorHotels certified review
Tom Business - 05/06/2017
« Very good »

Staff are friendly and very accommodating

AccorHotels certified review
Anonymous Business - 07/05/2017

disappointing for 4 star hotel. Dirty carpet, smelly room, room door fissured and piece of wood door on the floow. Electricity outage during breakfast so we could not make coffee and eating in the dark.

AccorHotels certified review
Anonymous Business - 07/05/2017

The staff of this hotel is very helpful and accommodating. Our room was very clean and comfortable.

TripAdvisor certified review
Business - 07/05/2017
« Quiet hotel »

This was our first stay in France and we were here for a conference. This hotel was convenient to the metro and our conference sight. The staff was very attentive to our needs. My only complaint was that on a very rainy night there were no restaurants open within a short distance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Teresa, Thank you for your comment posted after your stay at Mercure Paris Porte d'Orleans. Your feedbacks and your confidence are a great satisfaction for our teams. The hotel is indeed located close to the T3a tram and the L4 metro. Concerning the restaurant, it is open in the evening from Sunday to Thursday included, from 7 pm to 10.30 pm. For the rest of the time, our Mshop remains at your disposal if you do not wish to leave the hotel because of the rain! :) We hope to see you soon in our establishment! Best regards, Marine Bonnet Revenue Manager

AccorHotels certified review
Anonymous Business - 05/05/2017

Shower drain was blocked told reception but still not fixed. No safe in the room. Really don't think this is a 4 star at all. Dirty around the windows in the restaurant, think spiders have a room there. The room and details just not to the standards I have seen. Paint off walls, toilet seat damaged.

AccorHotels certified review
Anonymous Business - 02/05/2017

Very "used" hotel. Dirty cups for the tea I ordered. Disappointing.

TripAdvisor certified review
Solo travel - 27/04/2017
« Tired hotel and poor service »

I stayed for 3 nights over the weekend that included the 1st round of the Presidential election. For 2 of those nights, the restaurant didn't open (no reason given) and one day my room was not cleaned. I think this probably says enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear host, Thank you for taking the time to tell us about your stay. As stated on all reservation channels, our restaurant is closed on Saturday and Sunday evenings. We are sorry to read that you were not informed. As for cleaning of the room: it is cleaned every day unless you put a "do not disturb" sign on the door handle. In this case, it is always possible to ask for cleaning of the room later in the day. We hope you will trust us again on your next visit. Regards, Marine Bonnet Revenue Manager

AccorHotels certified review
Anonymous Solo - 25/04/2017

The hotel was clean and reasonably welcoming. But the restaurant was closed on 2 of the 3 nights of my stay - this seemed to be news to the reception staff and I never did quite understand WHY it was closed - and my room was not cleaned on 1 day. This last mentioned issue was unacceptable in a modern hotel.

AccorHotels certified review
Anonymous Business - 24/04/2017

Bed comfortable, sleep good, location fine for walking to my work, breakfast nice. However, the room had a bad smell when I arrived - I think from the drain in the bathroom. I had to keep the window open. It would also be good to have more dry space (e.g. shelf) to put or hang (e.g. hooks) toiletries in the bathroom - there is just the area of the sink, which tends to get wet. Also the bathroom was very cramped.

AccorHotels certified review
Anonymous Business - 21/04/2017

Internet was too slow

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Anonymous Business - 07/04/2017

Excellent

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Anonymous Business - 07/04/2017

excellent etablissement

AccorHotels certified review
Anonymous Business - 05/04/2017

the room was hot and there was no air conditioning - would have been nice if i could sleep (no, opening the window did not cool the room at all, but it did ensure that enough street noise would keep me awake most of the night)

AccorHotels certified review
Anonymous Business - 31/03/2017

I arrived late, had to get three new keys for my room and even then the employee had to come and open the door for me. In the morning no hot water so I had to change rooms in my Pyjamas. then again the key did not work and the employee had yo go to get another key. At breakfast there was a very hard piece of the shell of a nut in my muesli, luckily I did not break a tooth on it. Not a happy guest in total

AccorHotels certified review
Anonymous Business - 31/03/2017

The diner was bad quality

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Anonymous Business - 30/03/2017

hard bed, unconfortable synthetic pillows, poor toiletries (no proper shampoo)

AccorHotels certified review
Anonymous Business - 27/03/2017

quiet, very good breakfast

AccorHotels certified review
Anonymous Business - 24/03/2017

hotel très confortable

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