Hotel - Mercure Paris Porte d'Orléans Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Porte d'Orléans Hotel

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3.5/5 411 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public undercover car park available, under renovation until July 31, 2017. (Paying, Nearby)
    • Bus/car park available, under renovation until July 31, 2017 inclusive. (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Gift shop/newspaper shop
  • Porter

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-23:00
    • Opening hours : Week-end 06:30-23:00 (snack only)

Business services

  • 6 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

The range of fully air-conditioned rooms offering free Wi-Fi will ensure that you have a relaxing stay that meets all your expectations.Choose between a Standard Room and a Privilege Room that offers a wider range of services. For even greater comfort, the Junior Suite and its lounge area will ensure your stay is perfect.

  • 188 rooms
  • 127 non-smoking rooms
  • 5 rooms for people with reduced mobility
  • 6 connecting rooms
    • Emergency exit map
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Manual temperature control
    • Automatic temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,770 reviews

Our guest reviews for Mercure Paris Porte d'Orléans Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 411 reviews
AccorHotels certified review
Tom G. Solo - 14/04/2018
« Good stay »

Clean room , washing facilities good , hot water, clean towels. Hotel good , did not eat in hotel but resturant looked good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister G. Thank you very much for this comment!! I am delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for try our restaurant... Stéphanie DEAT Welcomer

AccorHotels certified review
Serge R. Solo - 05/04/2018
« A very confortable hotel with great staff. »

From beginning to end, everything was very pleasurable, efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister R. I very much appreciate your comments, thank you very much ! It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphanie DEAT Welcomer

AccorHotels certified review
Anonymous Business - 04/04/2018
« Nothing to write home about, an uninspiring city hotel »

The heating was on but the temperature was too hot. We had to sleep with the window open and the heating switched off. The room was clean. At 10:00 we wanted a drink at the bar - no staff. Breakfast was very good. Reception staff were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister M. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am really sorry for inconvenience caused during your stay. Concerning the heating, know that you can contact the reception at every moment during your stay to fix something in your room. Concerning the lack of staff at the bar, don't hesitate again de ask for someone at the reception close to the bar. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphanie DEAT Welcomer

AccorHotels certified review
Anonymous Business - 23/03/2018

Sans surprise...

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur T. Merci d'avoir pris le temps de répondre à notre questionnaire afin de nous aider dans notre démarche de développement. A bientôt. Bien à vous, Stéphanie DEAT

AccorHotels certified review
Anonymous Business - 14/03/2018
« Not good »

Cleaning lady came in my room at 8.30 while I was getting dressed which was very stressful and said she was given instructions to do the room at that hour. At that time I still hadn't had breakfast, so really not sure why such instructions could have been given.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss L, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. Please allow me to express my sincerest apologies for this situation.... Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
Milena M. Business - 06/02/2018
« Nice, pleasent hotel, very clean rooms, kind stuff, excellent parking »

I had a very good experience with this hotel. The location is excellent if you have some bussiness meeting in Montrouge and also pretty close to city center. The reception is very nice, people are kind and very helpful. Hotel has also excellent parking. My only suggestion is very poor light in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Louise BAZIN Leader reception

AccorHotels certified review
Atlite Business - 24/01/2018
« Good hotel price quality wise »

The room and bathroom were clean. Only on the first day breakfast the breakfast room was a bit a mess. No plates available and some of the food were gone. It was 9.00am on thursday. The rest of the stay were ok though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for your comment after your stay at our hotel. Thank you for your overall satisfaction and your trust. However, we apologize for the breakfast of 19th, we have indeed had a large influx of people to a large group. In addition, you specify an unhappiness with your reception booked at the time of check in and check out .. I am at your disposal to discuss of more details if you want... but be assured that this is not representative of the service and the welcome that we wish to reserve daily for our customers. Hoping to have the pleasure of welcoming you back, Sincerely Klervie FOULON Responsable expérience client

AccorHotels certified review
Anonymous Business - 24/01/2018

TRES SATISFAIT EN GENERAL

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur T., Quel plaisir de recevoir ce 100% et votre satisfaction ! Je transmettrai ces belles vitamines aux équipes soyez assuré de cela ! Au plaisir de vous revoir, Bien à vous, Klervie FOULON Responsable expérience client

AccorHotels certified review
F. D. Business - 18/01/2018
« efficient »

Nice welcome Quick service Quiet room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., Thank you very much for this feed back ! Our team will be pleased to read that ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
J Business - 18/01/2018
« Adequate »

Room fine. Breakfast poor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding breakfast, I am sorry that the variety of products did not satisfy you. Very soon, we will launch our brand new breakfast and I hope you will discover it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
Dr L. L. Solo - 15/01/2018
« lot of weak points »

1. too loud (ventilators before Window) 2. negligent replenishment of tea,coffee and cups 3. restaurant closed friday/saturday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr l., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
José A. S. Families - 03/01/2018
« 17 minutes for the check in .... I have made the check in online. »

The Air dryer was broken, no towels and no chance of towels.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Silva, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. To apologize us, we are going to offer to you on your loyalty card 2000 points (so 40€) that you could use in all of our Accor Hotels. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
Antonio G. Business - 13/12/2017
« At arrival, I was given a room and when I come into, it was not yet prepared. Never happened to me in 45 years of travelling. »

The checkin was bad and the check out took a lot of time, the IT systems did not work properly.

AccorHotels certified review
J B. Business - 11/12/2017
« Unacceptable room experience »

I have stayed at this hotel before and wanted to stay again as the service is very friendly. However this cannot make up for the room being in a very sorry state (stained carpets and corridor of plastic floor covering and masking tape as this was the 2nd floor which was being renovated). Putting a towelling robe and slippers set in an unacceptable room just makes a mockery of the fact this was supposed to be a Superior room. Then when I asked to move unfortunately the room key did not work and I was delayed in getting into the new room until past midnight, it was only the following morning that the key was enabled properly. The service is still friendly but putting a corporate client into a room on a floor reeking of paint and a stained carpet is not acceptable especially if Superior and taking into account the many guests we put into this hotel from our company.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia Browne, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your information, we are in the process of renovating some rooms and I hope to have the pleasure to make you discover them at the beginning of the year. We appreciate your sharing your concerns, and I wish you a very fine christmas, Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
Sreten Business - 11/12/2017
« Walking distance from the office »

The hotel is located within walking distacne from the office which is the reason why we are staying there regularly; otherwise this would probably not be my first choice. On a good side - beds are comfy and offer good sleep. On a bed side - carpets are very dirty in most of the rooms i stayed in; breakfast selection very poor for people intolerant to gluten/milk almost giving no choice to eat except fruits.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir Milinkovic, I thank you for your comment after your last stay. I am sorry that you find in our hotel a mixed satisfaction. However, I have good news for you ...After december, we will have new rooms renovated with new carpets. Than, you're right we do not have enough gluten-free products on the breakfast. Know that we are changing the composition and layout of our current breakfast and this should happen during the month of January. I hope we will have the pleasure to welcome you again to make you discover all these novelties. In the meantime, I wish you a very happy christmas, Kind regards, Klervie FOULON Guest relation manager,

AccorHotels certified review
Anonymous Business - 07/12/2017
« confort top! »

personnel attentif

AccorHotels certified review
Anonymous Business - 17/11/2017
« Excellent »

Quiet room, very clean. Excellent bed. Very kind and helpful team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacques Gatard, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
Stephan C. Business - 13/11/2017
« Friendly reception, good hotel room but quite noisy as located opposite to the elevator, but a private belonging disappeared from my hotel room durign my absence. »

Everything was ok except the location of the hotel rool opposite to the elevator (noisy) and the fact that a private belonging (custom-made earplugs stored in a black casket on the table below the TV (costs approx. 100 €) - I definitely remember that I put them there in the morning of the 9th before I left for the office) were gone when I arrived in the evening on the same day. I reported this loss to the reception where I was told that I would be contacted by phone or E-Mail after the housekeeping will be available.

AccorHotels certified review
Mercure P. D. G. S. B. P. C. Solo - 07/11/2017
« Good service but problematic c. at Mercure Porte d'Orléans »

Good stay, but unpleasant c.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Porte d'Orléans. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Klervie FOULON Responsable expérience client

AccorHotels certified review
R. Business - 30/10/2017
« convenient »

close to where I had to go every day. nice breakfast. dinner possible and good, although not too much choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Isabelle R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Porte d'Orléans. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Klervie FOULON Responsable expérience client

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