Hotel - Mercure Paris Arc de Triomphe Etoile Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Arc de Triomphe Etoile Hotel

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4.0/5 681 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel does not have a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Public indoor parking  (Nearby)
  • Pet allowed 10  EUR
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Deposit before 9am,pick up 8pm,except sun & b.h

Catering

  • Breakfast
  • 1 restaurant(s)
  • Room service

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy relaxing in our modern and functional Superior Rooms, all fitted with color therapy lighting. For even more comfort, you could stay in one of our two suites measuring 323 sq. ft. (30 m²) and featuring a private terrace.

  • 54 rooms
  • 51 non-smoking rooms
    • Emergency exit map
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Manual temperature control
    • Shower
    • Toilets
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 1,313 reviews

Our guest reviews for Mercure Paris Arc de Triomphe Etoile Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 681 reviews
AccorHotels certified review
J. Friends - 13/02/2018
« expensive and terrible service »

had to wait ages to check in , service a la française, more expensive to stay on my own that my friends for the same room, 6th floor and no elevator and no discount???? 19euros for a breakfast when you can have super pain au chocolat at mono prix next door...something is wrong, bad marketing survey!

AccorHotels certified review
Nicolas C. Business - 08/02/2018
« Poor experience »

No lift Room not cleaned Bed are low cost Location is great

AccorHotels certified review
Annick H. Couples - 07/02/2018
« Welcoming and efficient staff »

All goods except lift was not working, never mind have some exercise after all the food we had

AccorHotels certified review
Pp Business - 05/02/2018
« I stayed in April 2017 and the hotel was being renovated, and this stay in Jan/Feb 2018 the hotel was still being rennovated »

No elevator - being renovated. No other facilities apart from breakfast. Shower head over bath was not adjustable for height - I am 2m tall and the shower head was fixed at about 0.5m above the bath.

AccorHotels certified review
Hsee Business - 01/02/2018

The lift at the hotel was not working and the hotel is really over-priced for what it offers.

AccorHotels certified review
Daniel Solo - 27/01/2018
« Good location only. »

Very noisy. Poor housekeeping, bathroom dirty at arrival. First day no houseping at all. Why don't you care? What a waste.

AccorHotels certified review
Nick L. Business - 15/01/2018
« Visit to Paris »

A shame we were not warned in advance of the extensive and noisy renovation work at the hotel and that the elevator would be out of action. This was inconvenient since my colleague and I were allocated rooms on the 3rd floor. There was no discount offered for this

TripAdvisor review
Business - 15/01/2018
« Visit to Mercure near Arc de Triomphe, Paris »

Nice hotel in which we were required to pay the full rate, in spite of all the noisy building work being carried out, and an important fact that the elevator was completely out of action, and the rooms allocated to my colleague and I were on the 3rd floor

AccorHotels certified review
Mike S. Families - 12/01/2018
« good hotel »

better than before specially after renovation .stuff friendly and location good .

AccorHotels certified review
Joël Couples - 08/01/2018
« Clean. Well located. Great staff »

Great

AccorHotels certified review
Jay A. Families - 31/12/2017
« Decent rooms but service NOT up to mark at all! »

We were advised at time of check in that we were upgraded to a privilege room, but upon inspection it wasn’t. Further, it abutted the roof of hotels restaurant and workers were busy relining the roof, hence creating a lot of construction related noise. More of downgrade than a upgrade for your gold members. When requested to check if we were indeed given right room, after 30 mins of staff discussion we were told this time, room 441 is right room(privilege) guess what it wasn’t! However there was no construction noise as this room fronted the street. The in house team wouldn’t make the rooms up Properly.. eg floor not vacuumed at times and bath robe was never changed. The room was prepaid, split against payment and points. Lastly, on check out we were told that we had outstanding amount equaling to portion paid by points. I showed the booking confirmation to check out agent at reception, and he confirmed all was ok. Guess what 2 hours later our card was charged for this amount. Another follow up to get things corrected. In summary, broken promises, lack of service and customer service mindset.

AccorHotels certified review
Anonymous Couples - 19/12/2017

Very nice recently renowated rooms. Elevator was very slow and small. Breakfast was ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Monsieur D. , Thank you very much for the great review posted further to your stay at Mercure Paris Arc de Triomphe Etoile. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Muriel Gavez Directeur / Hotel Manager

AccorHotels certified review
H. Solo - 19/12/2017
« Good »

Good place . Room clean and good

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur Oussama H., Nous vous remercions pour l'avis formidable que vous avez laissé suite à votre séjour au Mercure Paris Arc de Triomphe Etoile! Nous espérons avoir le plaisir de vous accueillir très bientôt. Veuillez agréer, Monsieur, nos salutations distinguées. Muriel Gavez Directeur / Hotel Manager

AccorHotels certified review
Wade Solo - 18/12/2017
« Nicely re-done property. »

Overall really liked it. Looks like the hotel was recently re-done. Seemed to be a good value with nicely designed rooms. Only negative is that except for the staff that checked me in. I thought the rest of lobby staff was somewhat surly. I even walked out of breakfast instead of ordering because I thought the woman working there was so rude. Who needs a 23 euro breakfast from a rude server when there's a 10 euro breakfast across the street at the Paul and the woman is happy to see you?

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Wade Newton, Thank you for sharing your experience and for your comment posted which helped us to improve our services. Please accept all our apologies for the unprofessional behavior you had (not reflecting the Mercure services) . Some correctives actions have been taken further to your comment. For your information, you can choose to have the Express Breakfast, 8 euros (Hot drink, viennoiseries, butter, orange juice). Looking forward to receive you again. Best regards. Muriel Gavez Directeur / Hotel Manager

AccorHotels certified review
Majamour Couples - 18/12/2017
« Majamour »

In general,all my experience with Mercure are good, unless those in France and specially this time .

Our hotel has responded to the review
Our hotel has responded to the review

Dear M. Majamour, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Arc de Triomphe Étoile. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Muriel Gavez Directeur / Hotel Manager

AccorHotels certified review
A. Couples - 18/12/2017

Tourisme

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam Afonso, Thank you for the great review further to your stay at Mercure Paris Arc de Triomphe Etoile. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Muriel Gavez Directeur / Hotel Manager

TripAdvisor review
snevets19 Couples - 14/12/2017
« Central location »

This was our 9th trip to Paris and, for the last 7 of those trips, we have stayed in the 17th arr. We love this location. As for the hotel itself, the staff was very pleasant and professional. The room was small but well laid out and spotlessly clean. The WiFi worked very well. My only complaint is that there should be a door to the shower stall as i always managed to get water on the bathroom floor. We will return to this hotel on subsequent trips to Paris.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your advices and for sharing your experience with us. We hope to have the pleasure to welcome you again and the opportunity to grant you the services you deserved. Please receive my best regards.

AccorHotels certified review
Steven D. Couples - 13/12/2017
« Great location »

This was our 9th trip to Paris and for the last 7 of those 9 trips we have stayed in the 17th arr. We love the location. The room was small but very well laid out with a wonderful view of Ave Ternes. The people were pleasant and everything was spotlessly clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steven Dachman, First of all, I would like to thank you for the time spent writing your review further to your stay at the Hôtel Mercure Paris Arc de Triomphe Étoile. As per your word, our hotel is centrally located and closed to every point of interest, easy to reach as the Metro station is located 100 meters from the entrance, convenient for business and leisure. Thank you for staying with us and hoping we will have the pleasure to welcome again. Sincerely, Muriel Gavez Directeur / Hotel Manager

AccorHotels certified review
Anonymous Friends - 13/12/2017
« Unprofessionel »

The staff is absolutely Not good at English, and you are charged 100 Euro when you check in, however the staff could not explain to me why, other than saying one word in English. The location is good. The room was not ready, even 2 hours after their check in started. The cleaning staff entered our room even when we put the “do not disturb” sign on the door. This is absolutely not okay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julie Maria Bindslev Andersen, Thank you for sharing your experience and for your comment posted which helped us to improve our services. Please accept all our apologies for the unprofessional behavior you had (not reflecting the Mercure services). Some correctives actions have been taken further to your comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Muriel Gavez Directeur / Hotel Manager

AccorHotels certified review
Simon Couples - 15/11/2017
« EXCELLENT LOCATION AND SERVICES »

great location, nice, clean room , good wifi and excellent staff .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for the great review posted ! We are very happy to learn that you enjoyed your stay, and hope to welcome you again very soon. Sincerely, Muriel Gavez Directeur / Hotel Manager

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