Hotel - Mercure Andorra Hotel
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Mercure Hotel

Mercure Andorra Hotel

Carrer de la Roda s n 
  ANDORRA LA VELLA
ANDORRA

381 reviews
TripAdvisor Rating Based on 381 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Private indoor parking (Paying, Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking (Nearby)
    • Private indoor parking (Paying, Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
    • Tanning salon (Paying)
  • Hard tennis court  (Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • 3 restaurant(s)
  • 3 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

  • 172 rooms
  • 43 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 45 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Crib on request
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 453 reviews

Our guest reviews for Mercure Andorra Hotel

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 381 reviews
AccorHotels certified review
Sue Couples - 29/07/2017
« Slight problem when checking in »

On arrival at the hotel, as platinum members we expected an upgraded room as the hotel was not full and had many superior rooms available. The manager kindly sorted this out for us and the room were given was of a good quality.

AccorHotels certified review
Jp Couples - 08/07/2017
« Accor advantage Plus is a disavantge. »

As Platinum member this is the 1st time that I have been considered so poorly in a Mercure Hotel No Free upgrade available upon arrival even when the hotel only has 10 rooms occupied that night, not even a welcome drink ?Restaurant closed and the option is Buffet dinner at the Novotel. Buffet only not even “a la carte” my wife does not eat so much so we went out. Out of all the Superior rooms, Room 260 might be one of the worst.view. I contacted the General Manager after check out on June 26th it took 9 days to get a response from the sales department. Pretexing "Effectively the up-grading is subject to the availability of the hotel, which only corresponds to a certain number of daily rooms. If the quota of available rooms for the dates is full, with reservations with more anticipation, unfortunately, we can’t provide the upgrade to future customers who visit us with Accor card, including platinum card." The hotel was empty.

AccorHotels certified review
Steve C. Couples - 05/07/2017
« Steve Coyle »

Very disappointing

AccorHotels certified review
Alfredo Couples - 04/06/2017
« Hotel was clean but overpriced for the services obtained. »

In my reservation, I’ve asked for a matrimony bed, however when entered the room I had 2 bed room close together. Went back to the front desk and asked for a room change, at first glance there was no room available. I had to insist that I’ve reserved a matrimony bed in order to get the change. About the room: Rooms were ok, clean and tidy, but there were no a single power outlet at bed side. Moreover, there were just 1 free outlet at the middle of the room, between entrance and the room, forcing user to plug the phone and leave at the floor. There was another socket in the room (2 in the whole room. clearly insufficient) but it was used by TV. Swimming pool was fine, however many improvements should be done in this facility. Locker room are separated from the swimming pool access, forcing visitor to cross a non heated room, with a corridor to the entertainment area. Also lockers require a coin of 2€ to drop your clothes. Clients who are hosted in a hotel, are not going to a swimming pool with cash. Moreover, if client is going to have a drink isn’t better to charge it to the room? I suggest you to use token for the locker room when the staff give the towel! Inside pool area I suggest you to reduce plastic chairs in favor of chaise-lounge type accommodation. There were only 6 for all. Chairs are fine when there is a table to lean on. I've booked via your website and also ordered Breakfast, once there at checkout I had to claim that price already included Breakfast. After several check’s with front desk assistant, she found the problem and corrected the mistake. However, if I wasn't over this matter I would have been charged twice for the breakfast. One thing to fix at breakfast area the toaster makes a horrible high pitch noise very disgusting, thankfully, was far away from our sitting place. Special mention to the waiter chief, who is a great professional oriented to details and very proactive, he had everything and everyone under control and worked as he was one of the staff. Overall hotel was fine but expensive for services obtained. Its best point is its location. Hotel has a lot of potential, but is drowned by the details.

AccorHotels certified review
Geoff Couples - 28/05/2017
« A good comfortable hotel with good facilities »

We enjoyed the facilities, especially the Turkish bath and pool, also location was excellent

AccorHotels certified review
Anonymous Couples - 27/03/2017

Dentro do esperado

AccorHotels certified review
Anonymous Families - 22/03/2017

Reposant

AccorHotels certified review
Anonymous Friends - 21/03/2017

I was charged 30 euros extra for breakfast eventhough I booked and paid on accor site selecting with breakfast for two rooms. I didnt want to argue but a sad and unnecessary way to end a stay. I think the website failed or the reception wanted to make an extra dime. Also room way too hot had to sleep with the window open with noise. Mattress very low quality feeling metal springs. Bathroom barely big enough to sit on toilet. The same with both rooms so hardly bad luck. Price of parking could be cheaper. Other hotels I know there charge less for parking. So, entire stay wondering if we should have asked to change to the Novotel next door but we werent sure it to be better or not. Basically we had a much better experience in all other hotels we stayed in Andorra as we go quite often. Since I was a member I wanted to give Accor a try there...

AccorHotels certified review
Anonymous Friends - 22/11/2016

Very nice hotel and good customer service

AccorHotels certified review
Anonymous Couples - 14/11/2016

The room was OK, Quite clean. The only unpleasant experience, five o’clock in the morning power failure. Was necessary to change the room, but main desk the night shift was ok and able to manage this aspect. Parking lot was Ok, room quite big and well furnished. I book only 4 stars hotels, your hotel was ok.

AccorHotels certified review
Anonymous Couples - 03/11/2016

We were very comfortable and staff were friendly and welcoming. Breakfast selection was excellent although hot food was not very hot; we were late in going for breakfast which may explain this. 2 additional comments : 1 - I would have expected a minimal check-in procedure given that we arrived quite late, and our reservation was made using my Accor Club membership. Instead, the procedure seemed to take longer than it does eg when we stay at Ibis. 2 - I was disappointed that there were no electric sockets beside the bed and/or the table for convenient laptop use and / or phone charging.

TripAdvisor review
Couples - 22/10/2016
« Comfortable, I recommended! »

Very well located, easy to park the car in the next building, service really nice. They have a direct access, entrance on the main street of Andorra la viella on the 5th floor, which is the reception of another hotel. I used my Accor Hotel points and it worth it. It was on October, no snow in Andorra, but nice for walking, shopping and spa.

Our hotel has responded to the review
Our hotel has responded to the review

Dear hideo_mn; Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting.

AccorHotels certified review
Anonymous Couples - 11/10/2016

Nice experience on a brief stayed in Andorra

AccorHotels certified review
Anonymous Couples - 27/09/2016

I was not happy with was ment to be a supperia room as what we had was a box room with no air con as was not working the reception staff on arrival were miserable but must say the young lady in the morning was lovely well done her .but no restaurant open and it's a 4star not happy I shall look elsewhere next time Iam not normally a moaner but has to be said and as a member of accor I shall take it further chris

AccorHotels certified review
Anonymous Couples - 13/09/2016

we have to wait for our upgrade because the manager wasn't there at the time, so we get a room and have to wait till 18:00 hour. Our room was very satisfying only the mattresses are old. The location of the hotel is perfect.

AccorHotels certified review
Anonymous Families - 07/09/2016

Marvelous view from the rooftop. Helpful & smiling staff. Very good range of food for the breakfast. Easy access to the city. Better to reserve parking before the stay (very expensive) or to use some parking houses in the city.

TripAdvisor review
Couples - 02/09/2016
« Pleasant stay in the centre of Andorra la Vella »

We stsyed for 3 nights. Parking car at hotel just for 1 night as we recognized that clise is punlic parking much chiepier. The shower head was old and after the time of accetable use. Was promptly exchanged. Computer system is without any flexibility, so be clear at the beginning of check in. Pur stay was a bit complicatef because of 2 reservations which makes some problems. Like toom access card works just for first day. At breakfast we were told that we had no breakfast payed, which was not true. But in general it was ok snd we enjoyed our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marosja; It makes us happy to know that in spite of some incidents, you could have enjoyed your stay. Your opinion is important for us and because of it it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting.

AccorHotels certified review
Anonymous Couples - 24/08/2016

Great location close to everything Pool and fitness / sauna, spa facilities and awesome mountain views unbeatable Staff were a pleasure

AccorHotels certified review
Anonymous Couples - 18/08/2016

When we arrived we were greeted with dog faeces in front of the elevators in the main lobby area (I have pictures if you want them). We were also told that the complimentary drink was not applicable at this hotel. In the morning, someone else told us it was but only for 1 drink and we were told we needed to claim it from the nearby Novotel and not from Mercure. Parking was done via a parking machine system and they scratched 2 of the wheels of my Mercedes because it was a tight fit. It also took 45 minutes to get the car out because there was a queue. There were no power sockets in the room and I had to remove the one for the television and sit on the floor even though there was a nice desk and chair in the room (useless because it had no sockets). Service was nothing like I would expect for the money.

AccorHotels certified review
Anonymous Families - 04/08/2016

Great hotel, and room - comfortable sleeps 4 people with privacy and with pets. An excellent location. Breakfast was a very good value for money, and had an excellent selection. The reason we rate the hotel as 8 is the slow internet

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