Hotel - Mercure Andorra Hotel
Mercure Hotel Mercure Hotel

Mercure Andorra Hotel

3.5/5 462 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Internet access via Fiber Optics
  • Parking  (Nearby)
    • Private indoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
    • Tanning salon (Paying)
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
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Hotel location

Our rooms

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

  • 172 rooms
  • 43 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 45 family rooms
  • Baby bed
    • Pulse air
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • WIFI in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Internet access via Fiber Optics
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 736 reviews

Our guest reviews for Mercure Andorra Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 462 reviews
Cameron S. Couples - 13/09/2018 AccorHotels certified review
« Central position good rooms and breakfast.Car park underground with good attendant »

Very pleasant ,copious water ( complimentary) in room appreciated.friendly receptionist and a happy stay.

Ian S. Couples - 11/09/2018 AccorHotels certified review
« Motorcycle touring »

Had a very good experience at this hotel.used the pool and facilities. Room was good size and clean comfy.

Diego Friends - 10/09/2018 AccorHotels certified review

Good but little bit expensive (room for 2 people expensive)

Stijn Couples - 30/08/2018 AccorHotels certified review
« Pleasant and well taken care off in the heart of Andorra »

It was great, when we checked in we noticed that there was a lose tile in the bathroom, not wanting to be confronted with it at the end of our stay we went down to inform the reception. After a slightly difficult explanation, they suggested we change rooms so they could fix the tile. Breakfast was great, nice staff though we were a bit shocked about the pork sausages still being slightly raw inside. For the rest we were glad that we could also have lunch in the hotel next door, even though we came around closing time. Very happy with the parking, big enough and a nice man helped us to our spot. Pool was great too, we hope not to have caused too much trouble my not knowing we couldn't bring our room towels. All in all nice staff, great hotel, good services. If we are ever in Andorra again, we will most likely stay with you again. Thank you!

Susan T. Couples - 30/07/2018 AccorHotels certified review
« Much better than our last stay »

Andorra is a destination that we travel to several times a year. This visit was to see the Diva by Cirque du Soleil. We normaly stay at the Mecure as the location is perfect as the venue is literlay just over the road. We had to put our car in the public fee paying car park as the main roads near to the hotel were being re surfaced, and we could not navigate to the hotels car park. Checking was smooth, and we were given ( unprompted two drinks vouchers and an upgraded room ). The room was somewhat tired, and could have done with a makeover, but it was clean, and the air conditioning worked ( two units ). Both rooms had large LCD TVs showing a selection of channels - with little in English though ), a free mini bar with beer, carva ( the smallest bottle I have ever seen ) and soft drinks and water - and was replaced each day. The nesspresso machine was appreciated along with the 6 capsules. The room was soundproofed ( Diva was very very loud ), and we had a good view of the river and shopping center. The bathroom had a 3/4 size bath with over shower, and a good selection of toiletries ( again replaced each day ) However the extraction fan was either on low power or broken. This was not a major issue. We did not have the buffett dinner served in the adjoining Novotel, but we had breakfast, in the Mecure. This consisted of a large selection of cold cuts, fruits and cheeses. Together with chilled wine. However the hot selection ( large ) was not up to standard as it was warm and not hot. Both myself and my partner informed the staff and were told that it would be warmer the following day. It was not and we were disappointed in this. I told the hotel management on departure and they said they would investigate. Apart from this everything else was satisfactory, even the spa area had been cleaned and the gentleman on duty was helpful with the free use towels, and made sure people were informed of the services offered. The area was not busy, and we found it relaxing. The bed had an extra foam type topper and a duvet, and the curtains provided a good quality blackout. We will be back, but will probably avoid the breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan: Thank you for sharing your comment with us, your opinion is important for us and because of it, it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting. Best regards. Maxi Guaglianone

Gold C. V. Couples - 29/07/2018 AccorHotels certified review
« Great services but if You need wifi stay away »

Let's start fronm the good points. The hotel has surprisingly many services - a very large spa area and a rooftop terrace with mini golf field and amazing views to the valley and the mountains. Also the breakfast was better than average. However the wifi does practically work not at all, only in very limited areas nearby reception/restaurant. In rooms - no way. Nowadays having a free wifi by the hotel is a foregone conclusion - no exceptions allowed by travellers. What surpirised us most is that based on the very many reviews of the hotel the management knows very well that their wifi does not work at all but the management does absolutely NOTHING to solve the big problem. We think that is great disintressness to the basic needs of travellers. Roaming is expensive in Andorra so not keen on getting charged for it. If I were in Andorra on a business trip would for sure not come to this hotel. Despite of the nice services. The rooms are in need of renovation quite soon. The check-in procedure must have been the longest which experienced in any hotel in the world, which surprised so much - how can small things be so difficult to accomplish. And finally, put SOAP to spa showers. It was so funny that there was no soap at all. It is also a very basic need and in the great interest of the hotel as well because people go unwashed to spa, sauna etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer: First of all, I would like to thank you for posting a comment for our Mercure Andorra. We apologise for discontent and met disappointment. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Best regards. Maxi Guaglianone

Family - 27/07/2018 TripAdvisor review
« Excellent location & service »

Beautifully located hotel right in the city centre. Warm welcome at reception. Spacious rooms with all comfort and good quality beds. Helpful staff. We booked breakfast and it was a joy. Also the buffet resto is excellent value for money. Kids loved it. The spa on 7th is just great : sauna, hammam, whirlpool ... great to get legs & body back in shape after hiking. If we're in Andorra again, same hotel no doubt.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dirk: Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities, services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards, Maxi Guaglianone

suet385 Couples - 27/07/2018 TripAdvisor review
« A good two night stay »

This is probably the seventh time we have stayed in this hotel, and this was the best stay we have had here by a long way. We are Platinum members of the Accor Hotel loyalty club, and as such we were upgraded from the room we booked to a small junior suite overlooking the river and main road. This was the first time that this has happened with out asking, and it made the whole stay much more relaxed and enjoyable. The room was dated, but clean, with a proper Nespresso coffee machine and mini bar at our disposal which was replenished free of charge each day. The beading was much better than the superior rooms, and the air conditioning worked well. The toiletries were of a good type also. The spa facilities had been improved since we were there last year, and the area was very pleasant to use and relax in. Its just a shame that the lockers need a 2€ coin to use. Our rate included breakfast ( served 7 till 11 ) in the hotel. There was a large and very varied selection of cold and hot food. However the hot selection could have been a little hotter for English tastes. The wine was appreciated ! ( Yes wine is served for breakfast ). We had room 389

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer: Thank you very much for your very kind review. All the reviews are very important for us, but even more the reviews of our repeat customers. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Thank you for still choosing us. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Bets regards. Maxi Guaglianone

Jordi Friends - 21/07/2018 AccorHotels certified review
« All OK as expected »

All good, swimming pool is good, unluckily not much place to swim but a good place to relax.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jordi: Thank you for sharing your review and for choosing us. We are delighted to have served you so well and hope you will be able to return in the near future. Best regards. Maxi Guaglianone

Nicholas W. Couples - 16/07/2018 AccorHotels certified review
« Hotel virtually closed down! »

Although the room was nice, the hotel was virtually closed down for the summer season which was very disappointing. We were not informed in advance (or during the booking process) that the restaurant, terrace, bars etc would all be shut. We only discovered this on arrival when we went to the terrace and found we couldn't get any drinks served - being told we could go to the Novotel next door and bring drinks back with us! This is totally inappropriate. Having gone to the terrace to sit in the sun, we couldn't even find any cushions for the chairs and to make matters worse we were then locked on the balcony by a member of staff who didn't check to make sure there was no one there! Being charged the amount we paid for such poor service is bad but when we complained the reaction we had from the reception manager was even worse, with little sympathy or offer of a resolution. If this is the way things are the hotel should be shut down and everyone should be booked into the Novotel. Of our trip throughout Europe over the last 3 weeks, and having stayed in Accor hotels for many nights, I can guenuinely state that this was the worst hotel experience ever!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards. Maxi Guaglianone

Couples - 27/06/2018 TripAdvisor review
« Great facilities in a location »

We had a good stay. The hotel might feel a bit dated but that didn't put us off and it had everything we needed. We enjoyed the crazy golf on the roof with views over the mountains and indoor pool, sauna, Jacuzzi facilities. The man looking after this area was helpful and kind. We didn't have breakfast so I can't comment, but as the hotel is part of group of connected hotels it appears their is plenty choice of different places to have breakfast. The staff on reception was ok, but could smile a bit more I think.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie: Thank you very much for choosing our hotel as host to your previous holidays. We feel pleased to know how much you enjoyed our Resort and room facilities. Your opinion is important for us and because of it, it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting. Best regards. Maxi Guaglianone

Judith Couples - 21/06/2018 AccorHotels certified review
« Excellent as usual ! »

Excellent as usual!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judith: Thank you for still choosing us and for your kinfd review. We hope to receive you soon again. Best regards. Maxi Guaglianone

Vynn Solo - 11/06/2018 AccorHotels certified review
« The staff, location and facilities were perfect. »

From the manager to the parking attendant, everyone was helpful and flexible.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vynn: Thank you for your kind review of your recent visit to our hotel. It's our most pleasure to learn that your stay was a wonderful one while you were impressed with our service and facilities. We appreciate your gracious comments as it shows our consistency in maintain our hotel brand standards. Your feedback has been shared to the team as a motivation to keep up our work. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards. Maxi Guaglianone

Peter Couples - 08/06/2018 AccorHotels certified review
« Very friendly and comfortable »

Very friendly and comfortable. Excellent dinner buffet at Novotel next door.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter: Thank hou for sharing your review with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you very much once again, and I look forward to hearing from you in the future. Best regards. Maxi Guaglianone

Liz C. Couples - 07/06/2018 AccorHotels certified review
« Good hotel »

Great hotel, very friendly staff, clean, comfortable. The food was excellent and very fairly priced, parking was a bonus. Fantastic facilities, including childrens play area, swimming pool and roof terrace...wonderful. The room was good, very comfortable bed...only issue was the bathroom was a tight squeeze for my 6'2" husband and the room overlooked other hotel rooms and things became noisy late at night, so perhaps bear that in mind?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for sharing your comment with us. We are pleased to know that we have been responsible for providing you an excellent stay. It is simply the result that we look forward to with every guest who visits us. We love to know that you enjoyed our facilities, services and culinary offer. You can rest assured that we will share your comments with our team. It was a pleasure to have you with us and we look forward to welcoming you again in a not very far away stay. Best regards Maxi Guaglianone

Terence Couples - 28/04/2018 AccorHotels certified review
« Uncomfortable experience and dissapointing dining. »

Reception was welcomming and the room was adequate. The bed was very firm and the resulting back pain lasted fir a full day travelling to Carcassonne. What we needed after travelling from Alicante, was a comfortable bed and a good meal. The restaurant was closed. We had to walk in the rain, to the nearby Novotel, which we could have booked if we had beeh told of the restaurant closure. At checkout, the card processing system faild to accept one of our cards which later was accepted elsewhere. Poor service. We will not use this hotel in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Luis Families - 12/03/2018 AccorHotels certified review
« Excellent service and location »

The hotel has an excellent location, right in the center of Andorra and has all the services needed. the breakfast buffet is complete and very good. The prices are very high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUIS D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 29/12/2017 TripAdvisor review
« In the city center »

Average hotel in the city center. Good rooms and garage. Unfortunaterly no Christmas feeling in the restaurant on Christmas Day. No "postcardservice" in the reception. Very unpersonal. Nice pool-area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, Thank you very much for choosing our hotel as host to your previous holidays. I look forward to welcoming you in the near future in another Luxury experience. All the best,

Filipe Couples - 27/12/2017 AccorHotels certified review
« Good hotel, good location, but some details to be improved. »

Hotel is very well located, has a good parking and can be considered in very good condition. Staff is not very friendly and seems to be making a big effort to solve simple issues, almost looking as if they were doing a favor. The only exception is Augusto, the man in reception, very friendly and always willing to help. I asked for a late check out (only 2 hours later) and the staff made me feel as if I was asking for a big favor, although the hotel seemd to be quite calm and not fully booked. I asked to use rewards points to pay part of my account and it was denied, claiming that the supervisor had already left and only he could do it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSE FILIPE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

G. Couples - 20/11/2017 AccorHotels certified review
« It was very relaxing- wonderful staff, and a beautiful large room. »

Very lovely- We've stayed at this hotel several times, and we are constantly satisfied. Beautiful large room, close to the shopping, and very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lecourt G., We very much appreciate your comments regarding your stay in our Hotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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