Mercure Andorra Hotel 4 stars

TripAdvisor rating 4.0/5 514 reviews
Mercure Andorra Hotel
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Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioning
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Hard tennis court (Nearby)
  • Other sports activities
  • Skiing
Catering
  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Snack & beverage machine
Business services
  • 6 meeting room(s)
  • Congresses/conventions
  • Copy/print service available

Hotel location

Mercure Andorra Hotel

Carrer de la Roda s n

andorra la vella
andorra

Tel: +376873602

Fax: (+376)87/3652

Contact email

Check-in from 14h00

Check out up to 12h00

  • EUROLINES :   06 BARCELONA AIRPOR

  • By plane

    BARCELONA DEL PRAT At 200km / 124.29 miles

GPS :42.507908, 1.526859

Our accommodations

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

Superior Room with a double bed

  • Max. number of persons: ‌2
  • Views: Garden side, City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with one double bed and two single beds

  • Max. number of persons: ‌4
  • Area: From 42
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Non Smoking Room with 1 double bed and 2 single beds

  • Max. number of persons: ‌4
  • Area: From 50
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with a queen-size bed and a single bed

  • Max. number of persons: ‌3
  • Area: From 40
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

GRAN BUFET MERCURE

Type of cuisine: International

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:00 - 23:00

  • Mon
  • Tue
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  • Sat
  • Sun

GRAN BUFET NOVOTEL

Type of cuisine: International

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

20:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA BRASSERIE

Photo non contractuelle / Strictly non binding

WI-FI

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

WINDSOR

Photo non contractuelle / Strictly non binding

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 307 m²

  • Maximum capacity: 290 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Andorra Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

997 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

514 reviews

Met my expectations and right in the city centre.

Customer review rating 4.2/5

P. H. Solo - 02/07/2019 AccorHotels certified review

Overall experience is ok but guest facilities at 7th floor need attention. When I visited it was dark and unattended if no one was expected to be using them. Sauna was not in operation. I believe this is because Andorra is currently off-peak season and not expecting many users to the hotel. More communications should be relayed before guest arrivals to parking options and that parking is not at the building itself.

Fair. Not bad but 80's hotel

Customer review rating 4.2/5

Anonymous Couples - 27/06/2019 AccorHotels certified review

.

Usual friendly efficient service!

Customer review rating 4.2/5

Judith W. Couples - 20/06/2019 AccorHotels certified review

First class as usual.

Expecting more.

Customer review rating 4.2/5

Vitor Couples - 05/06/2019 AccorHotels certified review

The breakfast was poor, the room had a strange smell (we couldn't identify what it was). Bathroom was small. Check-in and Check-out service was quick and polite.

Pleasant stay

TripAdvisor rating 4.0/5

SSMArad_Romania Couples - 05/06/2019 TripAdvisor review

Clean room, good breakfast, great location. Wifi strong, pool pleasant after a long day. Room a little too small for my taste. Front desk personnel very helpful and friendly. Parking is a little expensive and narrow if you have a big car

Dear Customer: Thank you very much for choosing us and for leaving us your comment that allows us to know the experience of our customers about our service offer. Bets regards. Maxi Guaglianone

A very nice one day stay

Customer review rating 4.2/5

Sue56657 Couples - 31/05/2019 AccorHotels certified review

We stayed here on our trip from Spain to France for one night. The hotel was welcoming and friendly. Room nice, Pool warm and clean. Totally relaxing stay.

Wonderful family stay

Customer review rating 4.2/5

Anonymous Families - 12/04/2019 AccorHotels certified review

Your free upgrade was amazing. Breakfast was will limited choices but satisfiectury

Dear Mohamed: Thank you and see you soon. Best regards. Maxi Guaglianone

Fine but breakfast a little disappointing

Customer review rating 4.2/5

Anonymous Solo - 12/04/2019 AccorHotels certified review

Comfortable room. Very small bath! Clean hotel. Staff helpful. Breakfast a little disappointing - some hot food was cold and choice and quality could have been better.

Dear Charles: Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. We are so glad did you have enjoyed the room and the service of our staff. We are going to send the another valuations to the concerning Departments. We hope to see you soon again. Best regards. Maxi Guaglianone

Not up to Mercure standard

Customer review rating 4.2/5

Dr J. D. Couples - 10/04/2019 AccorHotels certified review

Lovely room in quiet part of hotel(few guests) but no tea/coffee making facilities in the room and no bar open neither so if one wants a drink you have to go to the Novotel next door. Excellent breakfast though.

Dear Jean: Thank you again for sharing your experience. We are glad you have enjoyed the room and the breakfast. About the another values we are going to send them to the concerning Department. We hope to receives you soon. Best regards. Maxi Guaglianone

Very pleasant.

Customer review rating 4.2/5

Anonymous Solo - 27/03/2019 AccorHotels certified review

Room very clean and welcoming. Polite reception staff. Only regret: they did not have a USB-European electrical adapter, so I couldn't charge my North American phone and iPad in the room. I could not stay more than one night without charging these necessities.

Dear Pierre: Thank you very much for choosing our hotel as host to your previous holidays. We are glad to read that you have enjoyed our staff’s attentive service. Anyway we are going to send the information about the electrical adpaters to the concerning Department. We are hope you will be able to return in the near future. Best regards. Maxi Guaglianone

Shoddy experience in a Mercure brand once again

Customer review rating 4.2/5

Andrew Couples - 13/02/2019 AccorHotels certified review

Reception didn't really seem interested considering that I am a gold accor member. I had to collect my welcome drink voucher, it wasn't given to me upon check in. The hotel is very old and is in dire need of some redecoration/updating, for example, there was only two plug sockets in the room and neither of them were anywhere near the bed or the desk!! The hotel management didn't also seem bothered about honouring my late check out entitlement even though there were plenty of rooms free. Only after I insisted on having it was I told to 'check back in the morning' to see if I could get it.

Dear Mr. L.: We are sorry for our mistake, because normally we use to give the welcome drinks for the Gold and Platinum members inside the folder with the hotel information and the keys. About the late check out, it's under abailavility, and in the case of your reservation we haven't. Bets regards. Maxi Guaglianone

Wonderful Hotel

Customer review rating 4.2/5

Rj Solo - 21/01/2019 AccorHotels certified review

Mercure Andorra is conveniently located close to city center. Hotel is accessible to shopping and dining options. Additionally, ski bus is only 30-45 mins to the slopes. Hotel offers a host of amenities including spa, pool, gym, and mini golf.

Dear Roger: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

Lovely spacious rooms though a bit outdated

TripAdvisor rating 4.0/5

rayochoksi Couples - 30/11/2018 TripAdvisor review

Very well located, just a few through its sister property onto the main street. Hotel is nice but the lobby needs some warmth and colours. Breakfast was extensive and well worth the price. Would have loved to have some good coffee but the machine coffee was not up to standard. Also for such a huge breakfast room and seats only one coffee machine meant long lines.

Dear Customer: Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback. Best regards. Maxi Guaglianone

A very good last minute stay

Customer review rating 4.2/5

Guest_101 Couples - 04/11/2018 AccorHotels certified review

This was booked at the last minute, but the hotel was ready for us .... nice greeting at reception, and welcome drink voucher. Breakfast selection was very good, and the temptation was to over indulge. Thanks for allowing us to take some fruit. Room good, and comfy bed. 10/10 well done

Dear Susan: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

As always a lovely stay

TripAdvisor rating 4.0/5

suet385 Couples - 04/11/2018 TripAdvisor review

Booked a day before we arrived, as weather for Andorra was forecast heavy snow :)Welcome from reception was wonderful, as they recognised us from our stay a few weeks prio and said the same room is ready for us.Spa area welcoming, and so so needed. Must have spent 5 hours chilling in the pool and hot tub.Will be back in the New Year.

Dear Customer: Thank you for your very kind review and for choosing us. We're happy to know we are going to recive you again in a few days. Thank you for your fidelity. Best regards. Maxi Guaglianone

Comfortable,friendly hotel in a wonderful city

Customer review rating 4.2/5

Anonymous Couples - 10/10/2018 AccorHotels certified review

Just had a fabulous time.We made good use of the health/fitness centre. Our room was extremely comfortable. Having been slightly concerned about car parking,it was very close& extremely accessible. All the staff were extremely friendly & helpful. We shall certainly be returning. Thanks so much everyone.

Dear Ian: Thank you very much for your nice comment. We work every day to overcome the expectations of our clients and it motivates us to know that our desire is fulfilled when we receive nice comments as this one. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

Top Stay

TripAdvisor rating 4.0/5

jt986683 Couples - 06/10/2018 TripAdvisor review

Stayed one night.Large room, with good sised bedRoom clean and tidy.Robes and slippers for use in the spa / pool area ( that was open and clean )Breakfast was very good with a wide range of food Warm smiles from staff.A very pleasant stay all in all

Dear Customer: Thank you for your nice review and kind words for our services. We are delighted to have served you so well and hope you will be able to return in the near future. Best regards. Maxi Guaglianone

Great location and friendly staff!

Customer review rating 4.2/5

C. C. Solo - 27/09/2018 AccorHotels certified review

I really enjoyed my stay there. There are a couple of things that could be improved on. The first one is to have a water kettle in the rooms to make some coffee or tea. The hot water is always helpful in case I want to buy some soup at the supermarket. Second, an ala carte breakfast menu. I don't eat a lot, but a few items would be helpful.

Dear C.: Thank you very much for choosing our hotel as host to your previous holidays. Be assured that we will forward your precious opinion with the concerned departments, those who take measures adapted to assure the quality of service for which our clients wait and deserve. Waiting to be able to receive you in another not very distant stay, receive a very cordial greeting. Best regards. Maxi Guaglianone

Excellent hotel but with a sting in the tail !

Customer review rating 4.2/5

Paul H. Couples - 24/09/2018 AccorHotels certified review

Check in excellent, room facilities good, breakfast food choice first class and all staff friendly and helpful. The hotel was clean and well maintained. Would highly recommend. HOWEVER ! We were surprised to be charged for car parking. The hotel website clearly states it has an underground car park and the information section showing chargeable facilities with a red dot does not show this against parking. We paid this as we didn’t have access to the information at that time but have requested clarification from ACCOR on this.

Dear Paul: Thank you for your kindly review. We share the information about the parking conditions in all the webs to avoid unkindly surprises. I'm happy to know you have received an explanation by Accor. Waiting to be able to receive you again in our hotel, receive a very cordial greeting. Best regards. Maxi Guaglianone

A god nights stay

Customer review rating 4.2/5

Sue Couples - 24/09/2018 AccorHotels certified review

Check in was lovely, greeted with warm smiles. Allocated a room away from the lifts Room clean and correct. went to the pool / spa area and spent a few hours. Turn down service had left some chocolates Breakfast was good and varied. Will be back

Dear Susan: Thank you for choosing us and for share your review with us and we hope your next visit will be as pleasant as the previous one. Best regards. Maxi Guaglianone
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