Hotel - Mercure Andorra Hotel
Mercure Hotel Mercure Hotel

Mercure Andorra Hotel

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3.5/5 408 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Private indoor parking (Paying, Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool
  • Breakfast

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Private indoor parking (Paying, Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
    • Tanning salon (Paying)
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

  • 172 rooms
  • 43 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 45 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Crib on request
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 563 reviews

Our guest reviews for Mercure Andorra Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 408 reviews
AccorHotels certified review
G. Couples - 20/11/2017
« It was very relaxing- wonderful staff, and a beautiful large room. »

Very lovely- We've stayed at this hotel several times, and we are constantly satisfied. Beautiful large room, close to the shopping, and very helpful staff.

AccorHotels certified review
Mariano L. Solo - 10/11/2017
« Estupenda. »

Muy agradable.

AccorHotels certified review
Pat H. Solo - 18/10/2017
« Excellent »

Excellent. Would be nice if car parking was included in Price and if better directions to car park were provided on website. Also an access PIN for a wifi internet radio would be useful as the radio cannot access a website.

AccorHotels certified review
Phillip Couples - 30/09/2017
« Short Stay in Andorra »

An OK hotel, but did not get any feeling that my gold membership meant anything

AccorHotels certified review
Anthony P. S. Couples - 18/09/2017

We are never disappointed with our stays at Mercure Hotels the Andorra Mercure was no exception. Our expectation of our stay at Mercure is high & always met.

AccorHotels certified review
Alexandre Couples - 17/09/2017
« Nice but short experience »

Everything okay. Didn't have any problem.

AccorHotels certified review
Jose A. Families - 05/09/2017
« adecuada »

Normal

AccorHotels certified review
Sean O. Couples - 18/08/2017
« Not inspiring »

The hotel is in need of renovation. The hotel didn't seem to be full, however the view through our window looked back into the inner building. Not what I expect for a frequent traveler. The restaurant/bar was not open, so coffee in the morning was had via vending machine. We were given two single beds despite clarification from the front desk that our preference was a double.

AccorHotels certified review
Ron C. Couples - 14/08/2017
« Not up to the Mercure standard we are used to »

Seemed short staffed. Not overly welcoming. The bar was shut so we were referred to the Novotel next door. Didn't understand the relationship with Prestige Hotels. Room did not seem very Superior and had no tea / coffee facilities. We're woken at around 3.30am by a noise from a vent in the room. The a/c was off. We rang down to the front desk but a solution was not found. It was suggested we move to a room on the other side of the hotel which we were not prepared to do at 4am.

AccorHotels certified review
Sue Couples - 29/07/2017
« Slight problem when checking in »

On arrival at the hotel, as platinum members we expected an upgraded room as the hotel was not full and had many superior rooms available. The manager kindly sorted this out for us and the room were given was of a good quality.

AccorHotels certified review
Jp Couples - 08/07/2017
« Accor advantage Plus is a disavantge. »

As Platinum member this is the 1st time that I have been considered so poorly in a Mercure Hotel No Free upgrade available upon arrival even when the hotel only has 10 rooms occupied that night, not even a welcome drink ?Restaurant closed and the option is Buffet dinner at the Novotel. Buffet only not even “a la carte” my wife does not eat so much so we went out. Out of all the Superior rooms, Room 260 might be one of the worst.view. I contacted the General Manager after check out on June 26th it took 9 days to get a response from the sales department. Pretexing "Effectively the up-grading is subject to the availability of the hotel, which only corresponds to a certain number of daily rooms. If the quota of available rooms for the dates is full, with reservations with more anticipation, unfortunately, we can’t provide the upgrade to future customers who visit us with Accor card, including platinum card." The hotel was empty.

AccorHotels certified review
Steve C. Couples - 05/07/2017
« Steve C. »

Very disappointing

AccorHotels certified review
Alfredo Couples - 04/06/2017
« Hotel was clean but overpriced for the services obtained. »

In my reservation, I’ve asked for a matrimony bed, however when entered the room I had 2 bed room close together. Went back to the front desk and asked for a room change, at first glance there was no room available. I had to insist that I’ve reserved a matrimony bed in order to get the change. About the room: Rooms were ok, clean and tidy, but there were no a single power outlet at bed side. Moreover, there were just 1 free outlet at the middle of the room, between entrance and the room, forcing user to plug the phone and leave at the floor. There was another socket in the room (2 in the whole room. clearly insufficient) but it was used by TV. Swimming pool was fine, however many improvements should be done in this facility. Locker room are separated from the swimming pool access, forcing visitor to cross a non heated room, with a corridor to the entertainment area. Also lockers require a coin of 2€ to drop your clothes. Clients who are hosted in a hotel, are not going to a swimming pool with cash. Moreover, if client is going to have a drink isn’t better to charge it to the room? I suggest you to use token for the locker room when the staff give the towel! Inside pool area I suggest you to reduce plastic chairs in favor of chaise-lounge type accommodation. There were only 6 for all. Chairs are fine when there is a table to lean on. I've booked via your website and also ordered Breakfast, once there at checkout I had to claim that price already included Breakfast. After several check’s with front desk assistant, she found the problem and corrected the mistake. However, if I wasn't over this matter I would have been charged twice for the breakfast. One thing to fix at breakfast area the toaster makes a horrible high pitch noise very disgusting, thankfully, was far away from our sitting place. Special mention to the waiter chief, who is a great professional oriented to details and very proactive, he had everything and everyone under control and worked as he was one of the staff. Overall hotel was fine but expensive for services obtained. Its best point is its location. Hotel has a lot of potential, but is drowned by the details.

AccorHotels certified review
Geoff Couples - 28/05/2017
« A good comfortable hotel with good facilities »

We enjoyed the facilities, especially the Turkish bath and pool, also location was excellent

AccorHotels certified review
Anonymous Couples - 27/03/2017

Dentro do esperado

AccorHotels certified review
Anonymous Families - 22/03/2017

Reposant

AccorHotels certified review
Anonymous Friends - 21/03/2017

I was charged 30 euros extra for breakfast eventhough I booked and paid on accor site selecting with breakfast for two rooms. I didnt want to argue but a sad and unnecessary way to end a stay. I think the website failed or the reception wanted to make an extra dime. Also room way too hot had to sleep with the window open with noise. Mattress very low quality feeling metal springs. Bathroom barely big enough to sit on toilet. The same with both rooms so hardly bad luck. Price of parking could be cheaper. Other hotels I know there charge less for parking. So, entire stay wondering if we should have asked to change to the Novotel next door but we werent sure it to be better or not. Basically we had a much better experience in all other hotels we stayed in Andorra as we go quite often. Since I was a member I wanted to give Accor a try there...

AccorHotels certified review
Anonymous Friends - 22/11/2016

Very nice hotel and good customer service

AccorHotels certified review
Anonymous Couples - 14/11/2016

The room was OK, Quite clean. The only unpleasant experience, five o’clock in the morning power failure. Was necessary to change the room, but main desk the night shift was ok and able to manage this aspect. Parking lot was Ok, room quite big and well furnished. I book only 4 stars hotels, your hotel was ok.

AccorHotels certified review
Anonymous Couples - 03/11/2016

We were very comfortable and staff were friendly and welcoming. Breakfast selection was excellent although hot food was not very hot; we were late in going for breakfast which may explain this. 2 additional comments : 1 - I would have expected a minimal check-in procedure given that we arrived quite late, and our reservation was made using my Accor Club membership. Instead, the procedure seemed to take longer than it does eg when we stay at Ibis. 2 - I was disappointed that there were no electric sockets beside the bed and/or the table for convenient laptop use and / or phone charging.

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