Hotel - Mercure Andorra Hotel
Mercure Hotel Mercure Hotel

Mercure Andorra Hotel

3.5/5 441 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking  (Nearby)
    • Private indoor parking (Paying, Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Shoe shine machine
  • Beauty salon

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Sauna
    • Solarium
    • Tanning salon (Paying)
  • Hard tennis court  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Nearby)
    • Archery (Nearby)
    • Athletics stadium (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)
  • Skiing  (Nearby)
    • Cross country skiing (Nearby)
    • Downhill skiing (Nearby)
    • Ski hire facilities (Nearby)
    • Ski rack facilities (Nearby)

Catering

  • Breakfast
  • 3 restaurant(s)
  • 3 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Enjoy a moment of relaxation in our spacious and comfortable rooms. Choose a Standard Room or Superior Room with a wider range of services.

  • 172 rooms
  • 43 non-smoking rooms
  • 6 rooms for people with reduced mobility
  • 45 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • WiFi in your room
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 650 reviews

Our guest reviews for Mercure Andorra Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 441 reviews
Couples - 27/06/2018 TripAdvisor review
« Great facilities in a location »

We had a good stay. The hotel might feel a bit dated but that didn't put us off and it had everything we needed. We enjoyed the crazy golf on the roof with views over the mountains and indoor pool, sauna, Jacuzzi facilities. The man looking after this area was helpful and kind. We didn't have breakfast so I can't comment, but as the hotel is part of group of connected hotels it appears their is plenty choice of different places to have breakfast. The staff on reception was ok, but could smile a bit more I think.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charlie: Thank you very much for choosing our hotel as host to your previous holidays. We feel pleased to know how much you enjoyed our Resort and room facilities. Your opinion is important for us and because of it, it will be object of study for possible improvements. Waiting to be able to receive you again in our hotel, receive a very cordial greeting. Best regards. Maxi Guaglianone

Judith Couples - 21/06/2018 AccorHotels certified review
« Excellent as usual ! »

Excellent as usual!

Vynn Solo - 11/06/2018 AccorHotels certified review
« The staff, location and facilities were perfect. »

From the manager to the parking attendant, everyone was helpful and flexible.

Peter Couples - 08/06/2018 AccorHotels certified review
« Very friendly and comfortable »

Very friendly and comfortable. Excellent dinner buffet at Novotel next door.

Liz C. Couples - 07/06/2018 AccorHotels certified review
« Good hotel »

Great hotel, very friendly staff, clean, comfortable. The food was excellent and very fairly priced, parking was a bonus. Fantastic facilities, including childrens play area, swimming pool and roof terrace...wonderful. The room was good, very comfortable bed...only issue was the bathroom was a tight squeeze for my 6'2" husband and the room overlooked other hotel rooms and things became noisy late at night, so perhaps bear that in mind?

Terence Couples - 28/04/2018 AccorHotels certified review
« Uncomfortable experience and dissapointing dining. »

Reception was welcomming and the room was adequate. The bed was very firm and the resulting back pain lasted fir a full day travelling to Carcassonne. What we needed after travelling from Alicante, was a comfortable bed and a good meal. The restaurant was closed. We had to walk in the rain, to the nearby Novotel, which we could have booked if we had beeh told of the restaurant closure. At checkout, the card processing system faild to accept one of our cards which later was accepted elsewhere. Poor service. We will not use this hotel in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Luis Families - 12/03/2018 AccorHotels certified review
« Excellent service and location »

The hotel has an excellent location, right in the center of Andorra and has all the services needed. the breakfast buffet is complete and very good. The prices are very high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUIS D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Family - 29/12/2017 TripAdvisor review
« In the city center »

Average hotel in the city center. Good rooms and garage. Unfortunaterly no Christmas feeling in the restaurant on Christmas Day. No "postcardservice" in the reception. Very unpersonal. Nice pool-area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, Thank you very much for choosing our hotel as host to your previous holidays. I look forward to welcoming you in the near future in another Luxury experience. All the best,

Filipe Couples - 27/12/2017 AccorHotels certified review
« Good hotel, good location, but some details to be improved. »

Hotel is very well located, has a good parking and can be considered in very good condition. Staff is not very friendly and seems to be making a big effort to solve simple issues, almost looking as if they were doing a favor. The only exception is Augusto, the man in reception, very friendly and always willing to help. I asked for a late check out (only 2 hours later) and the staff made me feel as if I was asking for a big favor, although the hotel seemd to be quite calm and not fully booked. I asked to use rewards points to pay part of my account and it was denied, claiming that the supervisor had already left and only he could do it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOSE FILIPE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

G. Couples - 20/11/2017 AccorHotels certified review
« It was very relaxing- wonderful staff, and a beautiful large room. »

Very lovely- We've stayed at this hotel several times, and we are constantly satisfied. Beautiful large room, close to the shopping, and very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lecourt G., We very much appreciate your comments regarding your stay in our Hotel Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mariano L. Solo - 10/11/2017 AccorHotels certified review
« Estupenda. »

Muy agradable.

Pat H. Solo - 18/10/2017 AccorHotels certified review
« Excellent »

Excellent. Would be nice if car parking was included in Price and if better directions to car park were provided on website. Also an access PIN for a wifi internet radio would be useful as the radio cannot access a website.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Phillip Couples - 30/09/2017 AccorHotels certified review
« Short Stay in Andorra »

An OK hotel, but did not get any feeling that my gold membership meant anything

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILLIP T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anthony P. S. Couples - 18/09/2017 AccorHotels certified review

We are never disappointed with our stays at Mercure Hotels the Andorra Mercure was no exception. Our expectation of our stay at Mercure is high & always met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alexandre Couples - 17/09/2017 AccorHotels certified review
« Nice but short experience »

Everything okay. Didn't have any problem.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexandre, We very much appreciate your comments regarding your stay at the Hôtel Mercure Andorra. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Jose A. Families - 05/09/2017 AccorHotels certified review
« adecuada »

Normal

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Sr. Casas, Muchas gracias por compartir con todos su experiencia en nuestro hotel. Es para nosotros un honor y un orgullo saber que el hotel en su conjunto respondió a sus expectativas y logramos que su estancia fuera agradable. Esperamos poder darle la bienvenida nuevamente muy pronto!

Sean O. Couples - 18/08/2017 AccorHotels certified review
« Not inspiring »

The hotel is in need of renovation. The hotel didn't seem to be full, however the view through our window looked back into the inner building. Not what I expect for a frequent traveler. The restaurant/bar was not open, so coffee in the morning was had via vending machine. We were given two single beds despite clarification from the front desk that our preference was a double.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean O., Thank you for taking the time to tell us about your experience at the Hotel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Ron C. Couples - 14/08/2017 AccorHotels certified review
« Not up to the Mercure standard we are used to »

Seemed short staffed. Not overly welcoming. The bar was shut so we were referred to the Novotel next door. Didn't understand the relationship with Prestige Hotels. Room did not seem very Superior and had no tea / coffee facilities. We're woken at around 3.30am by a noise from a vent in the room. The a/c was off. We rang down to the front desk but a solution was not found. It was suggested we move to a room on the other side of the hotel which we were not prepared to do at 4am.

Sue Couples - 29/07/2017 AccorHotels certified review
« Slight problem when checking in »

On arrival at the hotel, as platinum members we expected an upgraded room as the hotel was not full and had many superior rooms available. The manager kindly sorted this out for us and the room were given was of a good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan T., Thank you very much for choosing our hotel as host to your previous holidays. I feel pleased to know how you enjoyed our room facilities, as well as how we manage to exceed your expectations by providing you an outstanding service and by being very attentive and accomplish your every needs. I look forward to welcoming you in the near future in another experience. All the best,

Jp Couples - 08/07/2017 AccorHotels certified review
« Accor advantage Plus is a disavantge. »

As Platinum member this is the 1st time that I have been considered so poorly in a Mercure Hotel No Free upgrade available upon arrival even when the hotel only has 10 rooms occupied that night, not even a welcome drink ?Restaurant closed and the option is Buffet dinner at the Novotel. Buffet only not even “a la carte” my wife does not eat so much so we went out. Out of all the Superior rooms, Room 260 might be one of the worst.view. I contacted the General Manager after check out on June 26th it took 9 days to get a response from the sales department. Pretexing "Effectively the up-grading is subject to the availability of the hotel, which only corresponds to a certain number of daily rooms. If the quota of available rooms for the dates is full, with reservations with more anticipation, unfortunately, we can’t provide the upgrade to future customers who visit us with Accor card, including platinum card." The hotel was empty.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN PIERRE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Andorra. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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