Hotel - Mercure Toulouse Centre Saint-Georges Hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Saint-Georges Hotel

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4.0/5 635 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Public indoor parking  (Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Laundromat
    • Ironing room

Leisure and activities

  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Kayaking (Nearby)
    • Rowing (Nearby)
    • Water skiing (Nearby)
  • Other sports activities  (Nearby)
    • Athletics stadium (Nearby)
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Table tennis (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:30-23:00
    • Opening hours : Week-end 19:30-23:00

Business services

  • 12 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from our Standard or Privilege Rooms. And for a long stay, the hotel invites you to discover its apartments, some with balconies overlooking the city.

  • 148 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 25 family rooms
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,225 reviews

Our guest reviews for Mercure Toulouse Centre Saint-Georges Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 635 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Hb Business - 19/04/2018
« My room was infested with bed bugs - unhelpful staff!! »

I stayed in room 401 on April 16th, I woke up during the night to find that I'd been bitten at least 10 times on my hands, arms and back by bed bugs which were crawling all over the bed. I called the front desk who didn't seem to understand and was pretty unhelpful. He originally said that I'd have to come down to him to get a new key card for a different room. In the end he came up to my room and I pointed out the bugs. The only thing he had to help was some burn cream to put on them. Needless to say I didn't sleep after that when I was in my new room. When I checked out the next day the lady on the front desk was unhelpful and didn't even apologise or offer me a refund, I had to ask for one. Her colleague had to step in as she didn't seem to understand what a refund was! I was told that I would be emailed about the refund - I still haven't received anything so am unsure if this is being processed. Needless to say I am very angry and disappointed by your hotel. I travel to Toulouse at least a few times a year on business and will never stay here ever again. I will also advise others not to.

Our hotel has responded to the review
Our hotel has responded to the review

Hello Mrs. B., I want to thank you for staying at the Mercure Toulouse Center Saint-Georges and I apologize most sincerely for the mishap you have suffered. This is not the service we usually bring to our customers. Please note that the total refund of your stay was made on the day of your departure. An email has been sent to you: it may have been in the unwanted folder. I send you by mail separately the supporting documents. On the other hand, we brought in a company specialized in the treatment of pests, for verification and there is no other infested room. Room 401 was treated immediately. The specialist explained that bedbugs arrive in the luggage of customers who travel a lot and transport them as well. As far as our receptionists are concerned, I am sorry for the answers that were given to you and I personally intervened with the reception manager, so that it does not happen again. I beg you again to accept our apologies. I hope you will agree to give us another opportunity to welcome you. Do not hesitate to contact me directly and we will make every effort to satisfy you. Best regards Sébastien PUJADES - Manager

AccorHotels certified review
Rouguy Business - 19/04/2018
« overall experience »

I have a loyalty card with Accor hotel. With the number of nights I spent in this hotel, I would expect to be in the "membership" room.

AccorHotels certified review
Terry F. Business - 18/04/2018
« All staff were extremely helpful and friendly. »

Although there some issues with my stay it was in no way a fault of Mercure. The desk associates were very patient and helpful while I solved the issues with my company reservation.

AccorHotels certified review
C. Couples - 02/04/2018
« extremely satisfied »

personal contact human ready to satisfy our needs

AccorHotels certified review
Anonymous Families - 26/03/2018

We only stayed one night and that was were pleasant.

AccorHotels certified review
H. H. Business - 24/03/2018
« Please enhance the hotel security, my two bags were stolen in the restaurant when I eat breakfast. »

The room is comfortable but space is small and no desk for using computer, also is difficult to open the baggage in the room.

AccorHotels certified review
Anonymous Business - 23/03/2018
« The stay was as per expectation; the basic items for my stay were available. »

Good. No problem. No good nor bad surprise.

AccorHotels certified review
A. A. Business - 23/03/2018
« Mr. A. A. »

It is perfect and unforgetable experiance. The staff at Mercure are considered as part of the familly. They are very friendly, supportive and professional. Rooms are spacious and well decoratated.

AccorHotels certified review
Susana Friends - 18/03/2018
« A gem in the city centre »

A wonderful modern hotel in the centre of Toulouse. All the attractions and amenities within walking distance. Cleanliness and services A+.

AccorHotels certified review
Anonymous Business - 15/03/2018
« Good overnight stay in Toulouse »

Friendly staff, quick service,

AccorHotels certified review
Anonymous Friends - 14/03/2018
« Just what we were after »

It was a really great experience staying at this hotel. Staff were friendly, rooms clean and location just perfect.

AccorHotels certified review
Will S. Business - 13/03/2018
« Nice hotel close to central Toulouse »

The hotel is conveniently located above a public car park, although the car park is quite pricey at around 25 euros overnight - although its about the same as another one nearby. Entrance and exits to the car park are a little confusing whether on foot or in the car, but at least in the car the sat nav sorted it out! The room was a little smaller than I was expecting, but perfectly adequate, well appointed including a room safe and fridge (the room safe is above the fridge, I couldn't find it at first as it's in a little cupboard!). The room was too warm and the air con seemed to be not working, but the window opened and there was little noise, so I didn't bother asking about the air con as I prefer the low energy way to cool the room anyway! Breakfast was quite expensive (13 Euros if booked in advance), but there is a good varied buffet with meat, cheese, pastries, boiled eggs, bacon, sausage, scrambled egg , cereals. The location is perfect for walking around the centre of Toulouse and easy to find nearby restaurants, etc.

AccorHotels certified review
John H. Business - 26/02/2018
« Disappointed for the price »

A very difficult Hotel to find if driving. The room was tiny and as I'm someone that stays for business, the least I would expect is a desk so that I can work whilst in the hotel. The cost was very high for such a poor hotel and the bar prices extortionate. I travel to Toulouse regularly and can honestly say that I will never use this hotel again. My biggest complaint is that my credit card was used as security for two rooms booked. This was then blocked on my credit card account. On check out my colleague paid the full amount from his credit card but my credit card still has the block on it even after payment. I find this totally unacceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Humphrey, Thank you for your stay at the Mercure Toulouse Center Saint-Georges, and I'm sorry it did not meet all your expectations. Know that you can benefit from very interesting rates, depending on the period, by booking on our site! Regarding pre-authorization on your credit card, this is the same procedure, in the majority of hotels worldwide! The amount has probably been blocked on your card because, as notified in the general conditions of sale, it is necessary to use the same card for the reservation and for the final payment. Really sorry for this setback. I remain at your disposal for further information. Best regards, Sébastien PUJADES - Director

AccorHotels certified review
Anonymous Business - 15/02/2018
« Pleasant modern hotel »

I only stayed one night but the hotel is clean, modern and generally of a good standard. One small improvement would be to have black tea as well as coffee available in the rooms, no everyone likes coffee and herbal tea.

AccorHotels certified review
David Couples - 11/02/2018
« Excellent »

Excellent hotel, very clean and comfortable, great staff and overall a real pleasure!

AccorHotels certified review
Nicky L. Business - 01/02/2018
« Always a pleasure »

I stay a lot at the Mercure Saint Georges and it's always a pleasure. The staff are super friendly, check in quick and easy, a super choice for breakfast and fantastic location. The only thing to note on this trip was a noisy room party above my room which was resolved quickly when I called reception. Also, there was a bit of a stagnant water smell in my bathroom but again wasn't a major issue and I'll be back to this hotel again.

AccorHotels certified review
Lance Couples - 12/01/2018
« Helpful staff, clean facility, easy parking, and great location! »

My wife and I visit Toulouse each Christmas to spend time with our son, daughter-in-law, and grandchildren. This time we decided to spend part of the time in a hotel within the city centre. The Hôtel Mercure Toulouse Centre Saint-Georges is an excellent location, and within walking distance to some of the best resturants, and bars in the city centre. We rang in the New Year at the Hôtel Mercure bar with guests and staff. We were impressed with the attention to detail in which the staff, a very nice woman, cleaned our room.

AccorHotels certified review
Mel Couples - 10/01/2018
« Nice Hotel but rooms to hot »

The staff are great the hotel is very clean and the rooms are quite modern the only down side was the room was just way to hot it was uncomfortably hot and with no air conditioning switched on due to the time of year and when we asked for a fan or a window that we could open the hotel could not provide either. I will probably not stop in that hotel again just for that reason.

AccorHotels certified review
Anonymous Friends - 08/01/2018
« Stay OK, I was expecting 2 double bed, not 1 double bed and bunk beds, messed the bill up »

I didn't see in the room description it was 1 double bed and 2 bunk beds, it said 2 double beds which was a bit misleading. Also I paid with points but was charged 160 euros as well which the points should have covered. Disappointed this was picked up and lack of response to get this sorted out.

AccorHotels certified review
Philipp Families - 31/12/2017
« As expected »

Excellent

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