Hôtel Mercure Strasbourg Airport 4 stars

TripAdvisor rating 4.0/5 295 reviews
Hôtel Mercure Strasbourg Airport
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Hotel extras

  • Outdoor swimming pool in landscaped surroundings

  • Free private outdoor car park

  • 10 minutes from Strasbourg-Entzheim Airport and the city center

  • Easy access to the highways

  • Restaurant open 7 days a week for lunch and dinner

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Leisure and activities
  • Swimming pool
  • Tanning salon
  • Golf course 18 holes (Nearby)
  • Tennis
  • Other sports activities
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 8 meeting room(s)
  • Copy/print service available

Hotel location

Hôtel Mercure Strasbourg Airport

26, rue du 23 Novembre
67540
ostwald
france

Tel: +33390405151

Fax: (+33)3/90405159

Contact email

Check-in from 15h00

Check out up to 12h00

  • COLONNE :   57 23 NOVEMBRE

  • TRAM :   A COURS DE L'ILLIADE

  • By plane

    BALE MULHOUSE At 126km / 78 miles

  • By plane

    STRASBOURG ENTZHEIM At 8km / 4 miles

  • By car

    LA VIGIE EXIT N°6 At 0km / 0 miles

  • By train

    STRASBOURG At 10km / 6 miles

GPS :48.533459, 7.702017

Our accommodations

All our rooms are peaceful, spacious, and air-conditioned. They are available with a double bed or twin beds. For families, some connecting rooms can accommodate two adults and two children.

Superior Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room - twin beds.

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds.

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

TERRES GOURMANDES

Type of cuisine: French

Our sophisticated and refined Terres Gourmandes restaurant lets the colorful gourmet cuisine speak for itself.Treats in store on our menu: a wide variety of flavors, ranging from the most traditional to the most unusual.

Lunch

12:00 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Discover local products on the bar or the patio that are entirely Made in Elsass: LICORNE Elsass beers, Black or Grand Cru, Pretzels and AWA (Authentic Whiskey Alsacien) whiskey...We are here to delight your senses.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 8

  • Maximum size: 200 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Hôtel Mercure Strasbourg Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

1,514 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

295 reviews

this time experienced a disappointing stay here

Customer review rating 4.3/5

Jt Business - 01/07/2019 AccorHotels certified review

I booked 3 nights in that hotel as I had knew it from former stays with good experiences. Unfortunately this time my stay was (very) disappointing as I had issues with my room. I had many big black bugs in my room, crawling all over the floor and the windowsill was really messy with some mold. And the blanket of the bed had many holes. After announcing this to the receptionist after the 2nd night (I showed her pictures) in the morning she told me that they will fix all the issues. When I came back into this room at the evening nothing was fixed at all. Even one of the dead bugs on the floor was laying on the same spot as in the morning so for me it looks that they even cleaned the floor during the day. I went back to the receptionist and after some discussion she wanted to give me another room of the same categories. I told her that this is not very customer friendly as she should even upgrade me to the "Privilege" category which she understood then and gave me a privilege room. This room was a bit better but after some hours some black bugs were crawling again over the floor. I told this to the receptionist at the next morning but except an excuse nothing was offered to me for the inconveniences. I would have expected at least an invitation to breakfast or something else but nothing. This is a real poor customer service and I'm still disappointed. I think I won't book this hotel again.

Dear Sir, We have carefully taken note of your comments on the services of the Mercure Strasbourg Aéroport hotel. We regret that your night did not live up to your expectations compared to your previous stays. We inform you that, this year, we have some bugs in France. We regret this situation. Our technical and housekeeping dept take care about it. Some measures have been already taken. We thank you warmly for your loyalty and renewed trust. We hope to have the opportunity to receive you again during your next stay in order to offer you a more satisfying experience We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely, Accommodation manager

Nice Hotel

Customer review rating 4.3/5

Patric A. Business - 11/06/2019 AccorHotels certified review

Nice hotel but did not felt welcome as Accor Platinum Card Member

Cher Monsieur A., Merci d'avoir pris le temps de partager vos impressions suite à votre séjour au Mercure Strasbourg Aéroport. Nous avons bien noté que l’accueil et ses formalités à l’arrivée n’ont pas été à la hauteur de ce que vous attendiez. C’est ravi que nous apprenons que vous êtes fidèles aux Hôtels Mercure et que vous en êtes satisfait. De même, nous sommes heureux de savoir que vous avez appréciés nos chambres, ainsi que l’attention qui vous a été porté lors de votre départ. Au plaisir de vous accueillir à nouveau à l’hôtel Mercure Strasbourg Aéroport. Bien cordialement, La Direction

Stay let down by menu choices

Customer review rating 4.3/5

Anonymous Couples - 01/06/2019 AccorHotels certified review

As above

Dear Sir, Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. We shared your comments with our colleagues from the catering department. Our chef offers you, each season, a new menu. Currently all our dishes are served automatically with seasonal vegetables. In the near future, we are putting together a new menu, which will, we hope, meet your expectations. We guarantee the professionalism of our team and the attention that it carries, at every moment, to our customers. We thank you for your trust and loyalty to our hotel and to Mercure Hotels. Once again, we thank you to give us your opinion about our establishment. We hope to welcome you again very soon in one of the Mercure Hotels, Sincerely, Community manager

Pretty good and silent

Customer review rating 4.3/5

W. Business - 04/05/2019 AccorHotels certified review

For an hotel in a very noisy environment, it’s really quiet. Amazing. The rooms are fine, well equipped and aired. Breakfast is anything but good. Half of the staff (2 staff) were useless, the other half did all the work.. same for dinner.. Why gold members get a voucher for 1 person while there are 2 is insulting, something all Accor group hotels suffer from.

Dear Sir W., We thank you for taking few minutes to answer our survey. We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We regret that some of our services did not live up to your expectations. Desiring to offer you the best quality of service, your opinion is valuable and allows us to think of ways to improve. We will, of course, sensitize our catering teams to the points mentioned. We are delighted to read that you enjoyed the professionalism of our receptionists upon arrival and the comfort of our bedrooms. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation Manager
Customer review rating 4.3/5

Anonymous Business - 14/04/2019 AccorHotels certified review

conforme

Cher Monsieur, C'est avec un grand plaisir que nous recevons vos compliments suite à votre réservation à l'hôtel Mercure Strasbourg Aéroport. Satisfaire notre clientèle est notre mission première. Bien évidemment nous ne manquerons pas de partager vos impressions avec l'ensemble de notre personnel. Nous restons à votre disposition et serons heureux de vous accueillir de nouveau dans notre établissement. Bien cordialement. La Direction.

Encore un Weekend à Strasbourg

Customer review rating 4.3/5

Anonymous Couples - 21/01/2019 AccorHotels certified review

Alles war sehr angenehm.

Lieber Gastgeber, Wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im Hôtel Mercure Strasbourg Aéroport. Über Ihre lobenden Worte freuen wir uns sehr. Ihre positiven Würdigungen werden wir selbstverständlich gerne an die betreffenden Mitarbeiter weiterleiten. Ihre Zufriedenheit ist für unsere Mitarbeiter, die Tag für Tag daran arbeiten, Ihnen einen einwandfreien Service zu bieten, die schönste Belohnung. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen Die Richtung
Customer review rating 4.3/5

Anonymous Business - 18/01/2019 AccorHotels certified review

Excellent service

Cher Hôte, Nous sommes ravis de lire votre retour d’expérience au sein du Mercure Strasbourg Aéroport et vous remercions d’avoir pris le temps de nous écrire. Votre satisfaction nous encourage dans cet élan. Au plaisir de vous revoir prochainement au sein de notre hôtel. Très cordialement, La Direction.

Good stay, poor breakfast, not helpful stuff

Customer review rating 4.3/5

Mahmoud Families - 24/12/2018 AccorHotels certified review

We were asked to upgrade (and pay) the room to a family room as we have 1 child, while our family members had 2 standard rooms, no extra payment and with 2 children each (same age). The lady at the reception was not helpful in explaining the differences and said you have no other option! For the breakfast for a 4* hotel having no omelette being served (help yourself only which takes ages) as well as poor variety of cheese options, not always working coffee machine was something unacceptable against what you pay per person for. I would have went to any bakery in Strasbourg and would have a "real" French breakfast not like what was served honestly. Besides this, the fridge in the room was not working.

Dear Sir, We have well noted your comments following your last stay at the Mercure Hotel Strasbourg Airport. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We remind you that, for security reasons, we could not add any extra bed for child more 3 years old when he is sharing the parent’s double superior room. However, a small baby cot for child under 3 years old can be added. In that’s case, we advise you to book a family room which can accommodate 03 or 04 people maximum (triple or quadruple room). A supplement will be applied for this upgrade because it is another category of room. We will share also your remark about the quality of our hot buffet breakfast. We are happy to offer local, organic and gluten-free products every day to satisfy the majority of our guests. We thank you to inform us that there was a technical problem with the fridge. Do not hesitate to call directly the reception 24h/24 7/j7 during your stay in order to report it. Our team will find a solution for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards Accommodation manager

Very comfy hotel

Customer review rating 4.3/5

Bkoz Business - 13/12/2018 AccorHotels certified review

Good location Delicious food Friendly staff Comfy rooms

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

Business hotel, recommend privilege room

TripAdvisor rating 4.0/5

IlseT44 Business - 08/12/2018 TripAdvisor review

I have stayed several times in this hotel. Older hotel, but well maintained, especially the privilege rooms are very comfortable. Minibar, coffee and tea included in price. Breakfast is good, nespresso machine available. Reception staff is professional, however a little smile would have made me feel more welcome.

Staff were EXCELENT

Customer review rating 4.3/5

D. C. Couples - 20/10/2018 AccorHotels certified review

As above.

Dear C. D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

Novotel pretending to be Mercure

Customer review rating 4.3/5

Mf F. A. Couples - 18/09/2018 AccorHotels certified review

OK, expensive, few facilities and little on the menu. Swimming pool without footbath, shower, changing room.. Bedroom nice enough but not at these prices

Dear MARTIN F., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Airport. We have well noted your comments following your last stay in Strasbourg. You also mention the professionalism and the kindness of our staff in the elements to improve. Once again, we thank you to give us your opinion about our establishment. We hope to welcome you again very soon in one of the Mercure Hotels, Sincerely, Accommodation Manager

Good

Customer review rating 4.3/5

T. Couples - 10/09/2018 AccorHotels certified review

Everything was OK

Dear MCMENAMIN T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Accommodation manager

All aspects were spot on - room, restaurant/bar, pool

Customer review rating 4.3/5

Anonymous Couples - 30/08/2018 AccorHotels certified review

Very happy no problems at all and able to relax. Pool was in tip top condition - very clean water and surrounding area. All staff that we dealt with were very helpful.

Dear PETER H., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. It is always a pleasure to receive a positive feedback about the quality of the food and the professionalism of our staff. We will share your pleasant comments with our team. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation manager

Pleasant

Customer review rating 4.3/5

Anonymous Families - 31/07/2018 AccorHotels certified review

Stayed one night, arriving late and leaving early. Reception good and room comfortable.

Dear Mrs U., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. It is always a pleasure to receive a positive feedback about the quality of our services. We will share your pleasant comments with our team. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation manager

confrotable stay

Customer review rating 4.3/5

Areta Couples - 24/07/2018 AccorHotels certified review

nice quiet location, confrotable and clean room, i really like my stay!

Dear Areta, We very much appreciate your comments regarding your stay at the Hôtel Mercure Strasbourg Aéroport. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Best regards Accommodation manager

Excellent

Customer review rating 4.3/5

John A. Couples - 09/06/2018 AccorHotels certified review

Room good food was good menu was short on selection. Staff very helpful

Dear Sir A., Thank you for taking the time to tell us about your experience at the Hotel Mercure Strasbourg Aéroport. It is always a pleasure to receive a positive feedback about the quality of the food and the professionalism of our staff. We will share your pleasant comments with our team. We also take note of your remark about the equipment of the bathroom. We hope to have the opportunity to welcome you again soon in Strasbourg. Best regards, Accommodation manager
Customer review rating 4.3/5

Gjon K. Business - 09/06/2018 AccorHotels certified review

You charged me for two nights and I only slept one night due to problems with my car . Pity full considering that the hotel was not overbooked !!!!!!!!!!!!!!!!!

Dear Sir K. We have well noted your comments following your last stay at the Mercure Hotel Strasbourg Airport. We are sorry that your experience did not meet your expectations. We deeply regret that you could not spend two nights in our hotel due to problems with your car. However, according to our sales conditions, the first night is automatically charged if you cancel the first night after 18:00 on the day of arrival or in case of no show. These conditions had been agreed when you made the reservation. We are at your disposal for any information you may require. We hope to welcome you one again in one of the Mercure Hotels, Sincerely, Accommodation Manager

Excellent

Customer review rating 4.3/5

Ricard Business - 02/05/2018 AccorHotels certified review

Check-in and check-out really fast. Great staff.

Estimado RICARD, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel Mercure Strasbourg Aéroport. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo.
Customer review rating 4.3/5

Anonymous Business - 25/04/2018 AccorHotels certified review

Nickel

Cher Monsieur, C'est avec grand plaisir que nous avons pris connaissance de votre avis sur l'hôtel Mercure Strasbourg Aéroport. Nous vous remercions vivement pour vos commentaires, nous travaillons chaque jour à la satisfaction de nos clients et ceux-ci nous encouragent à poursuivre en ce sens. Nous sommes heureux que nos prestations aient été à la hauteur de vos attentes. Toute l'équipe aura grand plaisir de vous accueillir à nouveau au Mercure Strasbourg Aéroport. La Direction
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