Mercure Courchevel Hotel 4 stars

TripAdvisor rating 4.0/5 501 reviews
Mercure Courchevel Hotel
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+ 22 Services
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Room 1

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Hotel extras

  • Exceptional location at the foot of the Saulire mountain and next to Biollay Lake

  • Ski up to hotel

  • Easy access to ski lift via the Alpine Garden gondolas (30m from the hotel)

  • Games room for children

  • Free outdoor car park

Services in the hotel and nearby

Check-in from 16h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing (Nearby)
  • Porter
Leisure and activities
  • Outdoor heated pool
  • Babysitting on request
  • Golf
  • Bicycles rental (Nearby)
  • Skiing
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Congresses/conventions
  • Copy/print service available
Information message

The Mercure Courchevel Hotel is currently closed. It will reopen for the winter season from December 7, 2019 to April 12, 2020. See you soon!

Hotel location

Mercure Courchevel Hotel

410 Rue Du Jardin Alpin
73120
courchevel
france

Tel: +33479081123

Fax: (+33)4/79081862

Contact email

Check-in from 16h00

Check out up to 10h00

  • By plane

    CHAMBERY At 101km / 63 miles

  • By plane

    GENEVA COINTRIN At 149km / 93 miles

  • By plane

    LYON SAINT-EXUPERY At 188km / 116 miles

  • By helicopter

    ALBERTVILLE At 52km / 32 miles

  • By helicopter

    COURCHEVEL ALTIPORT At 3km / 1 miles

  • By car

    ALBERTVILLE At 65km / 40 miles

  • By train

    CHAMBERY CHALLES LES EAUX At 101km / 63 miles

  • By train

    MOUTIERS SALINS At 24km / 14 miles

GPS :45.407859, 6.631306

Our accommodations

Whether you're traveling with family or friends, stay in one of our alpine-style wood-paneled rooms, which can accommodate up to four people.

Classic room, balcony, forest view - 1 king-size bed or 2 twin beds, and 2 bunk beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: Forest view *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV

Privilege room, balcony, lake view - 1 king-size bed or 2 twin beds, and 2 bunk beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic room, balcony, lake view - 1 king-size bed or 2 twin beds, and 2 bunk beds

  • Max. number of persons: 4
  • Area: From 25
  • Views: Lake side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Satellite/cable colour TV

Our restaurants and bars

Les Terrasses du Lac

Type of cuisine: French

Traditional cuisine from the Savoy region

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LA MONTAGNETTE

Type of cuisine: Regional

Savoyardes specialty restaurant

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE 410

Photo non contractuelle / Strictly non binding

The natural wood decoration & crackling of the large chimney provides the 410 with a warm, relaxing mountain atmosphere. Facing the discovery pool, it has a view of Lake Biollay & corner TV.

Midday

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Evening

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 480

  • Maximum capacity: 360 people

Find out more

Our guest reviews for
Mercure Courchevel Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,322 reviews

tripadvisor

TripAdvisor Rating 4.0/5

501 reviews

Perfect holidays

Customer review rating 4.2/5

M. S. Families - 21/08/2019 Confirmed reviews AccorHotels

All the team was very nice, warm welcome and very good service.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, G. Le Solleuz Deputy Manager

hotel has been

Customer review rating 4.2/5

Francis Couples - 19/07/2019 Confirmed reviews AccorHotels

hotel has been, tout est a revoir

Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour au Mercure Courchevel. Nous sommes désolés que la décoration n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Certes, l'esthétique de notre hôtel vieilli, mais soyez assuré tout fonctionne parfaitement : électricité refaite, plomberie impeccable, internet avec la fibre, nouvelle literie, restauration... Nous investissons au fur et à mesure, et rien n'est visible pour l'instant, mais le gros final des rénovations est prévu prochainement, et nous ne manquerons pas de vous en informer. MERCI et à bientôt, Grégoire Le Solleuz Directeur

Good - although the end of season parties where rather disruptive.

Customer review rating 4.2/5

Lee H. Families - 16/04/2019 Confirmed reviews AccorHotels

The noise and disruption from the two days of end of seasons parties was rather annoying especially when in our party we had three children under 5 and where not informed in advance of this utter chaos.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We organized the closing of the season with concerts of DJ, and clearly, it was noisy, but you received an email of information. We hope to see you a next time. Sincerely, Grégoire Le Solleuz Deputy Manager
Customer review rating 4.2/5

Sarah W. Couples - 01/04/2019 Confirmed reviews AccorHotels

Wonderful

Excellent location, good food

TripAdvisor rating 4.0/5

pwodka Couples - 29/03/2019 TripAdvisor review

Hotel has excellent location at top of Courchevel 1850. Piste was 50 meter from hotel with 1-2 minute ski run down to Courchevel 1850 centre with three egg lifts. Our room seemed recently refurbished with plenty of cupboards and drawers for two persons. Heating a bit weak, just managing to keep 21 degrees when set to maximum temperature. No coffee or tea making facility in room, but we managed to borrow a water kettle after waiting a day, since they are limited. Excellent food at breakfast and evening buffet in restaurant and attentive staff. Hotel staff in general very polite. Location at top of resort not well suited for those who do not wish to dine in hotel. Not good that a 4 star hotel does not have a boot drying facility, necessitating guests to take their boots to the room to dry.

Dear guest, Thank you very much for your comments after your stay at the Mercure Courchevel. We hope to see you next year... Best regards, Grégoire Le Solleuz Deputy Manager

Superb 4 day break at the best ski resort in the world, at one of the best located hotels for skiiing

Customer review rating 4.2/5

Ed X. Families - 07/03/2019 Confirmed reviews AccorHotels

This is the third time we have taken a 3 night / 4 day holiday at the Courchevel Mrcure. It is perfectly convenient for the skiing, especially with the Jardin des Alps ski gondolas that let you go into the centre of 1850 for the evening. Friendly young staff worked very hard to meet our needs (bagage from car, storing our suitcases, good table service at the bar etc etc.

Dear Guest, Amazing comments!! THANK YOU so much. When will you be back? I must welcome you personnaly for your next stay with us. Best regards, Grégoire Le Solleuz Deputy Manager
Customer review rating 4.2/5

Thomas H. Couples - 06/03/2019 Confirmed reviews AccorHotels

I did not stay with you. In the autum 2018 I booked a superior room but in december 2018 some tests showed that I schoud go through treatment at a hospital in spring 2019. In january (2 month before arrivel) I called the hotel Mercure to cancel the room. I called again 1 month ago. At neither of the calls it was possible to cancel or make other arrangements. (I know the wording of the booking terms - but I consider this as a kind of force major). We have stayed several times at Mercure hotels (as you can se on my member card) so we are deeply dissapointed of the attitude from Mercure Hotel. Yours Thomas H..

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Courchevel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. My reservation agent probably applied the booking conditions too strictly. For your next stay with us, do not hesitate to contact me. I will be very happy to propose you better conditions and a special welcome. Sincerely, Grégoire Le Solleuz Deputy Manager

Very convenient

Customer review rating 4.2/5

Mahmoud E. Friends - 03/03/2019 Confirmed reviews AccorHotels

The stay was very nice, helpful staff, great location & convenient. Although there were 2 main drawbacks: first, was the availability of food at different times of the day (including room service) was a big drawback for all of us. Plus there is nothing available after 10 pm whatsoever. The ski room was always very wet and the boots were always very humid no matter how they were left or where in the ski room. The ski room definitely needs to be upgraded a bit.

Dear Guest, Thank you very much for your comments regarding your stay at the Mercure Courchevel. Our restaurant is not open during the afternoon, but the bar proposes some snacks from 10am to 10pm. Best regards Grégoire Le Solleuz Deputy Manager

great location and staff

Customer review rating 4.2/5

J. -. C. Families - 01/03/2019 Confirmed reviews AccorHotels

Great location and the staff could not have been better. The hotel is generally tired and it needs a refurbishment. The bathrooms in normal rooms are very dissapointing as the look like they were installed in the 70's..brown and drab. We had a 3 rooms including a refurbished room in which the bathroom had been retiled....BUT the shower head was so low that you could not stand under it! It needed raising by at least 30cm. The choice of food was limited . The buffet was very , very expensive at €57 per head and not worth it. The regional menu was good fun for one night but a bit soulless. The boot room needs heating and because it isn't people all take their boots back to their rooms...many wearing them in the hotel. Thus the carpets are damp .The corridors do unfortunately smell of smoking. BUT THE LOCATION - ski in and out - outweighs all of the above and we would return. Especially if there was a bit of investment.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are waiting for renovations, we won't hesitate to contact you when it will be decided. Concerning food, our buffet changes completely every evenings with a lot of fresh products. And the price is not 57€, but 47€. And if you have the half board, it is at 37€. This is the best value on Courchevel. We hope to see you next year... Sincerely, Grégoire Le Solleuz Deputy Manager

Friendly and family atmosphere

Customer review rating 4.2/5

Ahmed A. Families - 25/02/2019 Confirmed reviews AccorHotels

Everyone in the stuff is extremely helpful and nice! Special thanks to Celine from reservations office

Dear Guest, Thank you very much for your comments after your stay with us. Céline is very gratful for your citation, and she really deserves it because of her professionalism and dedication to our clients. See you soon Grégoire Le Solleuz Deputy Manager

Very friendly staff , good value for money , property needs refurbishment

Customer review rating 4.2/5

Anonymous Families - 23/02/2019 Confirmed reviews AccorHotels

Overall a ver pleasent experience

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. Sincerely, Grégoire Le Solleuz Directeur

Enjoyable

Customer review rating 4.2/5

B. Families - 21/02/2019 Confirmed reviews AccorHotels

Great location friendly good service hotel . A little tired now especially rooms and ski room needs improving and room for ski boots needs to be added . Food is poor to the rest of 1850. Regards Michael

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are waiting for renovations, and we will inform you. Sincerely, Grégoire Le Solleuz Deputy Manager

Old style hotel with low overall low service

TripAdvisor rating 4.0/5

JohanV428 Family - 20/02/2019 TripAdvisor review

Being a Le Accor platinum member generate benefits that should be applicable all over the world in the Le Accor group. The Being a Le Accor platinum member represent a quality label that generates a list of benefits. This hotel didn’t apply any of these benefits, examples are a welcome drink that I had to ask myself during check-in, and no later (1-2h later) check-out possible for unknown reasons. The team working at front lobby is the first contact with the customer, and here the service level is poor. Anything I’ve asked for felt like an impossible task for them, and that’s not how I want to experience my check-in or any other questions I’m asking. The buffet diner and breakfast was good, a wide choice and decent good French food and kind staff. The key of the locker was broken, and also here simple solutions were not in reach, so I took my snowboard back to my room after waiting for 15min. Hotel is nicely located just a 5min from the first lift up.

Dear Guest, Thank you for taking time to share your appreciation about the Mercure Courchevel. We are sorry to do not meet your expectations, but you have to know we respect the benefits of the program Accor Le Club. I apologize for this exception! My technician will check this locker. I hope to see you again with us. Best Regards, Grégoire Le Solleuz Deputy Manager

Almost excellent stay but room for improvements

Customer review rating 4.2/5

Jc Families - 17/02/2019 Confirmed reviews AccorHotels

Starting with the excellent points: excellent location with an awesome view allowing in and out directly on skis. Staff is friendly, courteous, always willing to help. Very convenient shuttle. Request for early check-in fulfilled. Could not grant late check-out but provided cloakroom and courtesy room. Quality of breakfast and evening buffets was very good with fish/meat/pasta choice everyday and "La Montagnette" option is a real plus. All these made it an excellent stay. Then, the sore points: the rooms/bathrooms are outdated (but the beds are comfy), bath is almost compulsory as there is no shower curtain/glass. Ski lockers are unsuitable. Several TV channels (all French Television) didn't work. Buffets are good but a little bit more diversity of the sides would be welcome. In short, some kind of renovation/refreshing will be needed.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is a real pleasure to receive your objective feedback. I will share your comments with our team. Fore sure, we have a lot of improvements, and we are waiting for renovations soon. Thank you and see you next year... Grégoire Le Solleuz Deputy Manager

The service was excellent & all staff were extremely helpful.

Customer review rating 4.2/5

Anonymous Families - 26/01/2019 Confirmed reviews AccorHotels

We loved our stay! The service and staff friendliness and attitude is what made our stay enjoyable and will make us book this property again. The hotel a tad tired looking but the food and service made up for that! We will be back.

Dear Pippi, What a great comment about the Mercure Courchevel! THANK YOU THANK YOU THANK YOU THANK YOU... We look forward to seeing you Grégoire Le Solleuz Deputy Manager

A pleasant stay

Customer review rating 4.2/5

Michael Families - 20/01/2019 Confirmed reviews AccorHotels

The beds were comfortable and the breakfast good. Reception staff were helpful and the shuttle service was good for getting to dinner in town. I did not like the liquid soap provided as it was very drying on the hands and skin. If this were improved the overall experience would have been higher. Some hooks in the ski locker would also assist in fitting in skis and boots.

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Concerning the liquid soap, we propose a top quality products with Pure Altitude. This brand has a nice recognition in a lot of spa in the French Alps. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gregoire Le Solleuz Deputy Manager

Pleasant hotel, friendly staff, good value but in need of some upgrades

Customer review rating 4.2/5

Graham Families - 17/01/2019 Confirmed reviews AccorHotels

Spacious and comfortable room, great breakfasts, friendly staff. Evening buffet not great (bone dry roast chicken). Don't ask for late check-out. 2 days before departure I asked for a late check-out, and again the next day. I was eventually finally informed at 9.15 on my day of departure that I could extend from 12.00 to 14.00 for 100 Euro. The hotel was not busy so there was no pressure on rooms. We checked out at 9.30, left our bags in store and eventually had to change in the bag store. Customer service?! Sad because the hotel deserves a better review.

Dear Guest, It is always a pleasure to read your comments regarding your stay at the Hôtel Mercure Courchevel. I will share it with our team, and especially about your C/O. Let me apologize for this rude answer from the reception. I am going to be more attentive. Kind Regards, Grégoire Le Solleuz Deputy Manager

Great staff. Comfy surroundings

Customer review rating 4.2/5

Mark Couples - 16/01/2019 Confirmed reviews AccorHotels

The stay was great and very comfortable but there is some room for improvement. The staff were second to none before and during our stay. The food was excellent both AM and PM and again, the staff could not do enough for you. I only have two minor grumbles. The bar area seating is not very comfy and not really suitable for a drink and rest after a days skiing. The prices need to be addressed as it’s as expensive if not more than the mountain bars and bars in the centre. The bar doesn’t appear to have a passing trade and isn’t easily accessible to skiers. The second small grumble was we booked through booking.com and paid in full months in advanced and were informed all bills and charges were included. On check out we were given a local taxes bill. Considering we had paid toll roads, bought ski passes, spent hundreds while there this felt to be an insult and should be covered on a nightly stay. The last is the bathroom. I’m 6 foot and medium build. I couldn’t fit under the shower and struggled in the bath. The finish on a plus, the staff organised my ski pass and hire prior to arrival. The location is fantastic and you can ski in and out of the hotel or jump on the lift. A great place and even better staff.

Dear Mark , Thank you very much for your comments regarding your stay at the Mercure Courchevel. It is always a pleasure to receive objective feedback. I will share your comments with our team. Generally, our guests appreciate our bar with the fireplace and the quiet atmosphere. You can be sure, our prices are really cheaper than in the city center! About your bill, you have to know, in France, you will have everywhere some local taxes. Finally, concerning the bathroom, I admit it is not totally comfy and adapted. Please accept our apologizes. I hope to see you soon. Best reagrds, Gregoire Le Solleuz Deputy Manager

Desappointing

TripAdvisor rating 4.0/5

paulosln Family - 15/01/2019 TripAdvisor review

It was a family trip and all had the same bad perception related to one issue: terrible cigarette smell in the access to the rooms right after leaving the elevator ( rooms 114 , 118 and 120 ) . The area was supposedly NON SMOKING but the desgusting smell was adsurdely intense, including the inside of room 114 !! Please note the bad evaluations below are all related to the cigarette bad smell issue. Positive note for the very friendly staff in the front desk.

Dear Paulo, What a shame to have been so inconvenienced by the smell of cigarette during your stay. We apologize very sincerely, and you will understand that even though our rooms are all non-smoking, but some guests allow themselves to smoke indoors when it's not in the corridors. I do not want you to remember this really exceptional case. Come back to see us ... See you soon Grégoire Le Solleuz Deputy Manager

Not the best

Customer review rating 4.2/5

Laure Families - 13/01/2019 Confirmed reviews AccorHotels

Dear All, We were happy to stay at your hotel. However we have not like the fact that our New year eve was without dinner. Nobody apologised for that. Everything in the hotel is extra cost , for me not so fine. Although the hotel have easy facilities for a winter stay I didn't like the service . We couldn't have eaten on the other days, but to on the 31 December. It has spoiled an irreparable I had a better experience only during the booking of the hotel room new year beginning with my family. we landed in our room. Till the last day nobody apologised for it. We even left the hotel nobody discussed the issue. For a four star hotel It was strange to accept it. Not so motivating to come back again.

Dear Guest So sorry, but I do not understand your comments, because we organize a very special diner without extra charge, and our 2 restaurants were open during your holidays every lunch and diners. Perhaps we need to improve our information. Sincerely, Grégoire Le Solleuz Deputy Manager
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