Hotel - Mercure Reims Parc des Expositions Hotel
Mercure Hotel Mercure Hotel

Mercure Reims Parc des Expositions Hotel

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3.5/5 587 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 19  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • ROISSY CDG
  • Languages spoken at the hotel
    • German
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
    • Hard tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-24:00
    • Opening hours : Week-end 19:00-24:00

Business services

  • 11 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

The Mercure Reims Parc des Expositions has bright, comfortable, functional, air-conditioned rooms.

  • 100 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 1 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Free access with phone card
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,935 reviews

Our guest reviews for Mercure Reims Parc des Expositions Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 587 reviews
AccorHotels certified review
Brian W. Couples - 13/02/2018
« Will definitely never darken this hotels doors ever again ! »

Over the past three decades, we have stayed in many many Accor hotels ..... from budget to 4-star. The Mercure located at Parc des Expositions is an absolute disgrace to the brand that we have come to know and trust over the years. I'll start with a positive. The staff were helpful and polite. The negatives: The building is clearly showing its age, it's shabby as are the interior decor and furnishings. The bar furniture is particularly in need of replacement, tatty, shabby, dreadful. We had prepaid for our standard room plus evening meal and breakfast. Had we not prepaid, we would have gone elsewhere on seeing the furnishings in our room and bathroom. Never again will we be staying at this hotel ...... not even at half the price we paid.

AccorHotels certified review
Bryan W. Couples - 12/01/2018
« Excellent staff working hard to make our stay so memorable. »

This is now the third time we have stayed at this particular hotel over the years we have been traveling through France to the Dordogne. From the moment we arrived at the reception desk the welcome from the staff seems so genuine and their desire to make our stay special seems genuine too. We always use Accor hotels fir their quality accommodation and easy of booking but this particular hotel stands out form all the others we have stayed in because of the staff. The hotel is of a standard construction bedroom doors have been painted as a stopgap and don't do the place any favours but the foyer is full of information and welcome drinks and snacks. the bar are is so inviting and the restaurant is so welcoming. The managers are around and visible, however they empower the staff to provide a first-class service at both the bar and the restaurant. Access to the hotel is easy from all main access roads with the security a big positive. It is worth pointing out the pool area in the summer is a great place to sit and relax.

AccorHotels certified review
Ps Couples - 07/01/2018
« Comfortable hotel with good size room but difficult location & a little expensive »

The hotel was fine & we liked the size of the room, but it felt a little expensive given that it felt like the hotel could do with a refresh. When we left we wanted to go south to Metz but the signposting & difficult access from some junctions meant we got lost & wasted 20 minutes driving back through Reims in the opposite direction.

AccorHotels certified review
Anonymous Couples - 05/01/2018

Started off badly . As an Accor member I was given a room on the first floor which was very shabby and in need of a coat of paint after I complained a room on the 3rd floor was offered which was ok . Stayed here before so I that’s why I booked it but I will have to look else where I think in the future .

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARL CROOKES, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène DOCHEZ Service relations clients

AccorHotels certified review
Donald Couples - 18/12/2017
« Pleasant stopover on way to UK »

Conveniently situated, welcoming staff, comfortable room, nice beer and wine in bar. Dinner menu a bit limited, but breakfast superb.

AccorHotels certified review
Les M. Friends - 16/12/2017
« Very enjoyable »

Thank you for looking after us so well. We had a very bad journey due to bad weather and road closures. All the staff were very helpful, both on the telephone and on midnight arrival.

TripAdvisor review
Couples - 16/12/2017
« Worst journey ever!! »

A26 Closed @ J2. We rejoined @J3 5 hours later. Contacted hotel as our original e.t.a of 17.30 changed to midnight. Incredibly helpful staff assured us there was no problem and reassured me that much needed beer would be available on our arrival. When we eventually arrived the beer was most welcome as was the warm welcome we received. This is our 2nd stay at this hotel and it wont be the last.

AccorHotels certified review
Nick S. Couples - 12/12/2017
« The building maybe a little tired but the staff and restaurant make up, a good place to stay. »

Last stayed here just over 4 years ago, enjoyed it then. Perfect for a stop over on a long route, just two and a half hours from the tunnel, a bit longer with a freak snow storm! Good restaurant on site, with very good staff. The room was a little scruffy this time, but clean and comfortable. Quick getaway with express checkout. We would return again, maybe stay longer to revisit the land of champagne!

AccorHotels certified review
Candida Business - 18/11/2017
« Excellent value comfortable rooms »

All excellent friendly service. Great food Comfortable warm bedroom.

AccorHotels certified review
Marco Business - 09/11/2017
« Good restaurant, nice room, ... »

Just one night but perfect stay

AccorHotels certified review
Anonymous Couples - 24/10/2017
« Comfortable, very pleasant stay, staff were extremely pleasant and helpful »

We were met by an extremely friendly and helpful member of your staff. Our stay was ideal and we will definitely come again.

AccorHotels certified review
Maurice L. Business - 21/10/2017
« Very comfortable and friendly »

Restful and comfortable. Employees were friendly

AccorHotels certified review
Saniman Couples - 08/10/2017
« A comfortable overnight stay »

Reception was friendly and efficient. Our room was on the ground floor and contained the necessary facilities. However, there were no tea bags and only cardboard cups provided. I would expect proper cups/mugs and real glasses in a hotel such as this. Breakfast was well catered for, but we thought the choice of dinner menu the night before was very limited and uninspiring. On leaving I thought I had lost my car keys, and it was after several minutes of suppressed panic that reception realised they had been handed in the night before. His apolology was full and genuine .

TripAdvisor review
Family - 03/10/2017
« Great option for short stay »

Great service at check-in, very helpful. I watched as he also helped the couple in front of us—great recommendations of things to do. Rooms and hotel were very clean but a little dated. The room door had a gap under it and the walls were relatively thin, so there’s lots of noise if people around you are active—late check ins or early risers. It appears this hotel is popular with tourist buses as two coaches arrived full of people.

TripAdvisor review
Couples - 01/10/2017
« Overnight stay »

Hotel very good apart from steps up to bar and restaurant which made it impossible for a wheelchair user to access these facilities.This should have been made clear before the booking was made.perhaps a ramp should be put in.

AccorHotels certified review
Neil R. Business - 11/09/2017
« Expect More »

Hotel was evidently branded Mercure, but oveall decor was looking out of date and tired. Restaurant food was to normal standard. Puzzled as to why a non-smoking room should have an ashtray.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène DOCHEZ Guest relation department

AccorHotels certified review
Topsy Couples - 06/09/2017
« Disappointing »

We have stayed at this hotel before and had a good overnight experience. However this time was poor and the service and food the restaurant was very disappointing. Unfortunately there were two large groups dining and this did not allow the very pleasant staff a chance to service us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G. , Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Parc des Expositions. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hélène DOCHEZ Guest relation department

TripAdvisor review
Solo travel - 30/08/2017
« A Superb Four Night Stay »

My second visit to this hotel. In a quiet suburb of Reims but a short drive to the centre. Large private car park as well as gardens and lawns. Restaurant overlooks the private swimming pool. Adjacent bus stop with regular service to town centre. Two story hotel with well fitted rooms all with a bathroom with a bath albeit a little small if you are over 6 feet tall. But the highlights of this hotel are the friendly helpful staff and the restaurant. The food and service is a varied and locally inspired menu and changes every day. The reception staff make you very welcome.. If you want to tour the Champagne area of Epernay, Chalon, etc. this is an ideal location. Hope to return again soon.

AccorHotels certified review
Cymro Families - 16/08/2017
« Cymro »

Overall satisfactory

AccorHotels certified review
F. Friends - 14/08/2017

Très positive

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