Hotel - Mercure Auxerre hotel
Mercure Hotel Mercure Hotel

Mercure Auxerre hotel

3.5/5 463 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Rafting (Nearby)
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our Standard Rooms located in villas with terraces. You can choose between a view of the garden or the pool. We also offer family rooms.

  • 77 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 11 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,014 reviews

Our guest reviews for Mercure Auxerre hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 463 reviews
Andy Families - 08/08/2018 AccorHotels certified review
« Ok »

Staff weren’t that attentive in bar/restaurant area. TV in hotel didn’t work, we informed reception and were told the manager would be in touch, nobody contacted us.

Willem Families - 08/08/2018 AccorHotels certified review
« Bad service »

Staff was friendly but had no clue what they were doing therefore unable to provide service. Room was not ready when we arrived, check out was a nightmare. The whole afternoon we heard noise from the cleaning in the rooms and hallway. Place was very noisy. In the morning when we went for breakfast we saw that nothing was cleaned or removed from the night before in hallways and on the terras and reception area.

Anonymous Families - 07/08/2018 AccorHotels certified review
« Long waiting »

Incredibly long wait at reception to check in. More than 30 minutes... Still, that was nothing compared to the over three hours it took to get a relatively simple family dinner in the hotel's restaurnta,

Renata Families - 06/08/2018 AccorHotels certified review
« Calm and easy to find place with great terase and breakfast »

Overall in accordance with my expectations. Something is better like terrace, dinning room and breakfast.Rooms need litlle bit better standard. But room equipment is quite well.Clean place, easy to find, calm and relaxing. Stuff-excellent.

Anonymous Business - 01/08/2018 AccorHotels certified review
« Getting worse »

The arrival was incredibly chaotic, the lady at the reception overstrained, no overview at all. At check-out there was a gentleman who who was in the same state. He was unable to address my problems, as in an other world. The room showed that this hotel falls slowly apart. The low point was that the garden door could not be looked anymore. The receptionist was informed, but also here unable to cope with. Are the accor and Mercure managements aware of the downfall of this particular hotel? Where is the hotel manager? Why isn't there more staff?

Anonymous Families - 30/07/2018 AccorHotels certified review
« Unfriendly staff. Intruder in room (given wrong key by reception at 0630). »

The member of staff who greeted us on arrival was not friendly. The room was poor - roof slope meant that two of the beds could not be properly used. The menu at the restaurant was poor for children (and it opened too late) so we ate at the neraby Courtpaille. At 0630 some strangers entered our bedroom: they said that they had been given our key at reception. When I raised this with the lady at reception she blamed her colleague and did not say sorry.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France-Laure MONIN Front Desk Manager

Anonymous Couples - 17/07/2018 AccorHotels certified review
« As always pleasure to stay at this hotel. »

Excellent

Jason D. Families - 16/07/2018 AccorHotels certified review
« Quality, affordable and comfortable »

All was excellent from checking in through to leaving.

C T. Couples - 11/07/2018 AccorHotels certified review
« Mr C T. »

Excellent service and food

Anonymous Couples - 08/07/2018 AccorHotels certified review
« a good transit station »

the best thing about the mercure auxerre is its location. the hotel itself looks nice from the outside, it's nicely located in a green spot - almost like an american motel in california. the rooms themselves are quite nice, even if not the most modern ones. no comparison fo instance to newer novotel hotels. the restaurant is very basic, the menu could be a bit more innovative - especially for non-meat eaters. breakfast is ok. all in all - a good place to stay while in transit from west to east or south to north.

Experienced T. Couples - 02/07/2018 AccorHotels certified review
« Convenient »

Easy access from Autoroute, quiet surroundings, comfortable bed.

Anonymous Couples - 10/06/2018 AccorHotels certified review
« Ideal location »

Excellent, comfortable hotel with friendly and helpful staff. Ideal location for visiting Chamonix

Verona H. Couples - 03/06/2018 AccorHotels certified review
« Very good , helpful friendly service. Exvellent food. »

Very good. We stay often at the Mercure Auxerre , it is our hotel of choice when we are travelling from the south to the North.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VERONA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure Front Desk Manager

John H. Couples - 02/06/2018 AccorHotels certified review
« everything went well »

Very satisfied - nice room , good food & drink , helpful staff

Jeanb Business - 02/06/2018 AccorHotels certified review
« Predictably rewarding service level »

Visiting once a year or every two years, but always fully satisfied with the meals, breakfast buffet, service, registration and functional rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure Front Desk Manager

Ian W. Business - 20/05/2018 AccorHotels certified review
« Everything at Auxerre was to the expected Mercure Standard. »

Arriving vert late because of traffic problems the all-night staff made everything quick and simple. A request for early breakfast was not a problem. After a late night and early morning I was on the road refreshed and relaxed.

Yannick Families - 15/05/2018 AccorHotels certified review
« Fair »

Service was excellent - price of the restaurant very appealing - the only negative thing was the cleaning of the room - average

Philip G. Couples - 08/05/2018 AccorHotels certified review
« Disappointing. Standards have fallen »

The Hotel rooms are unchanged; the one we had looking tired with poor lighting and out of date fittings. Most disappointing is the Restaurant. It used to be quite up market with a better menu; a buffet table for starters; and an extensive wine list. Now, it seems more interested in catering for coach parties. At breakfast, some of the usual food items were missing. When we queried this, the response of the only waitress on duty was poor. In fact the only thing that the hotel now has going for it is its very convenient location mid way between the Channel coast and the South of France. We used to look forward to staying at the Mercure; not any more.

Ben Business - 15/04/2018 AccorHotels certified review
« Pretty good. Comfortable. Easy access »

Brief but comfortable.

Douglas C. Couples - 21/03/2018 AccorHotels certified review
« Friendly, helpful staff but is it really 4 star »

Everything was fine but it does not feel like a 4 star hotel: very few seats in the bar, those seats are close next to a television set and a football table, not the way we want to relax for a drink before dinner.

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