Hotel - Mercure Auxerre hotel
Mercure Hotel Mercure Hotel

Mercure Auxerre hotel

3.5/5 449 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 79.00 EUR Non member rate
From 75.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Rafting (Nearby)
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our Standard Rooms located in villas with terraces. You can choose between a view of the garden or the pool. We also offer family rooms.

  • 77 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 11 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

d
4.0/5 AccorHotels Rating 965 reviews

Our guest reviews for Mercure Auxerre hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 449 reviews
Anonymous Couples - 08/07/2018 AccorHotels certified review
« a good transit station »

the best thing about the mercure auxerre is its location. the hotel itself looks nice from the outside, it's nicely located in a green spot - almost like an american motel in california. the rooms themselves are quite nice, even if not the most modern ones. no comparison fo instance to newer novotel hotels. the restaurant is very basic, the menu could be a bit more innovative - especially for non-meat eaters. breakfast is ok. all in all - a good place to stay while in transit from west to east or south to north.

Experienced T. Couples - 02/07/2018 AccorHotels certified review
« Convenient »

Easy access from Autoroute, quiet surroundings, comfortable bed.

Anonymous Couples - 10/06/2018 AccorHotels certified review
« Ideal location »

Excellent, comfortable hotel with friendly and helpful staff. Ideal location for visiting Chamonix

Verona H. Couples - 03/06/2018 AccorHotels certified review
« Very good , helpful friendly service. Exvellent food. »

Very good. We stay often at the Mercure Auxerre , it is our hotel of choice when we are travelling from the south to the North.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VERONA H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure Front Desk Manager

John H. Couples - 02/06/2018 AccorHotels certified review
« everything went well »

Very satisfied - nice room , good food & drink , helpful staff

Jeanb Business - 02/06/2018 AccorHotels certified review
« Predictably rewarding service level »

Visiting once a year or every two years, but always fully satisfied with the meals, breakfast buffet, service, registration and functional rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure Front Desk Manager

Ian W. Business - 20/05/2018 AccorHotels certified review
« Everything at Auxerre was to the expected Mercure Standard. »

Arriving vert late because of traffic problems the all-night staff made everything quick and simple. A request for early breakfast was not a problem. After a late night and early morning I was on the road refreshed and relaxed.

Yannick Families - 15/05/2018 AccorHotels certified review
« Fair »

Service was excellent - price of the restaurant very appealing - the only negative thing was the cleaning of the room - average

Philip G. Couples - 08/05/2018 AccorHotels certified review
« Disappointing. Standards have fallen »

The Hotel rooms are unchanged; the one we had looking tired with poor lighting and out of date fittings. Most disappointing is the Restaurant. It used to be quite up market with a better menu; a buffet table for starters; and an extensive wine list. Now, it seems more interested in catering for coach parties. At breakfast, some of the usual food items were missing. When we queried this, the response of the only waitress on duty was poor. In fact the only thing that the hotel now has going for it is its very convenient location mid way between the Channel coast and the South of France. We used to look forward to staying at the Mercure; not any more.

Ben Business - 15/04/2018 AccorHotels certified review
« Pretty good. Comfortable. Easy access »

Brief but comfortable.

Douglas C. Couples - 21/03/2018 AccorHotels certified review
« Friendly, helpful staff but is it really 4 star »

Everything was fine but it does not feel like a 4 star hotel: very few seats in the bar, those seats are close next to a television set and a football table, not the way we want to relax for a drink before dinner.

Richard Business - 19/03/2018 AccorHotels certified review
« Good stopover »

Accommodating and good for a one night stopover.

Amedeo Families - 19/03/2018 AccorHotels certified review
« Just perfect »

We were the return trip from Normandy to Italy and that was just a perfect intermediate location

Alan H. Couples - 13/02/2018 AccorHotels certified review
« Comfortable stay with very helpful and friendly staff »

Our stay was very comfortable and pleasant. All the staff, and in particular Geraldine and Natasha, were very helpful and friendly and helped to make our short stay all the more enjoyable. Dinner in the restaurant gave a good choice and was delicious. Breakfast was also very pleasant and plentiful but we did think it was a little expensive especially when comparing similar breakfast choice offered in the Ibis hotel chain.

Ketson Families - 08/01/2018 AccorHotels certified review
« not as expected »

no evelator (room 523) and stair is not safe enought, in particular for the kids. In addition, it was raining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KETSON M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France-Laure MONIN Front Desk Manager

Anonymous Couples - 31/12/2017 AccorHotels certified review
« Great location, wonderful staff, disappointed with the standard of accommodation »

Great location, staff very attentive but accommodation although clean was very dated and in need of upgrade. Did not feel like value for money and would deter us from staying at this location again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELLE B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France-Laure MONIN Front Desk Manager

Couples - 28/09/2017 TripAdvisor review
« No complaints »

We have stayed before, so knew what to expect and we were not disappointed. We have never know more attentive and helpful staff at any of the over 40 Mercure hotels we have stayed at in France. The location is just about perfect, the room more than adequate and the gardens a joy for the doc. Well done to all the staff, see you again!

Anonymous Business - 25/09/2017 AccorHotels certified review
« A good place to stay »

The Mercure Auxerre Nord is perfectly situated if you are in transit traveling on the A6. It's an attractive hotel with all amenities one needs - including a pool :-) The rooms themselves are a bit modest. The IKEA lack furniture pieces furniture look more cheap than trendy. Infrastructure is OK, but not really modern. Especially in the bathrooms it looks dated. Cleanliness good be much better - why are there always long black women's hair in my bathtub? Staff are sometimes really great (this time reception on arrival and two women at breakfast) and sometimes not really (reception staff upon departure more interested in arriving parcels than departing customers...).

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIC L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We pay attention to your remarks concerning housekeeping and staff at your departure, in order to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure Front Desk Manager

Steffi B. Business - 18/09/2017 AccorHotels certified review
« Getting stale »

The complex is clean with good restaurant and bar area. Rooms very basic, more Ibis than Mercure. Having to walk outside to rooms not good in inclement weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEFFI B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure MONIN Front Desk Manager

David O. Families - 03/09/2017 AccorHotels certified review
« More motel than hotel »

Smelly room Old motel Poor

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 79.00 EUR Non member rate
From 75.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates