Hotel - Mercure Auxerre hotel
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Auxerre hotel

Route nationale 6  lieu dit "le chaumois" 
89380  APPOIGNY
FRANCE

390 reviews
TripAdvisor Rating Based on 390 reviews
See rates
Best price guarantee
From
From 79.00 EUR Non member rate
From 75.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Rafting (Nearby)
  • Boules/petanque  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our Standard Rooms located in villas with terraces. You can choose between a view of the garden or the pool. We also offer family rooms.

  • 77 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 11 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Crib on request
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Auxerre hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 390 reviews
TripAdvisor review
Couples - 31/08/2016
« Mercury Auxerre »

Stayed here for a night on the way from Cherbourg to Provence and then again on the way back. On both occasions, the staff were friendly & helpful, the rooms were comfortable & the restaurant was (unexpectedly) good . Thoroughly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer Thank you for Having Sejourné with us , We will be happy to see you During a visit . cordially Marcelli Jean Directeur

TripAdvisor review
DannerG Business - 30/06/2016
« Very nice Mercure hotel »

The Mercure Auxerre is situated slightly out of town in a beautiful environment.The whole place is outstandingly well maintained. Spacious rooms with standard luxury, a great pool area with a spacious terrace for a smoke, some food , breakfast or a drink overlooking the nice park. Very attentive service everywhere - not too much of a standard experience in France - nice bar with a comprehensive choice of wines - even regional ones, which ACCOR sometimes just fails to deliver. When in this rather remote area of France - quite beautiful, by the way - this is THE choice for an overnight stay or more.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer ; Thank you for taking the time to review the Mercure Auxerre, we are delighted to have you have passed a very cozy stay in a hotel, Accor and at the same time regional. We would be happy to see you Marcelli Jean director

TripAdvisor review
Business - 21/03/2016
« Very good hotel, nice and clean bedrooms »

Nice and quiet hotel, friendly staff and excellent cuisine. Location near to Auxerre is perfect. I certainly will come back to this hotel. Just the location of the bar near to the registration desk is less pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

dear customer , thank you for your comment , we are glad you pass a pleasant stay. At your next visit to our beautiful region and Mercure Auxerre. Jean Marcelli

TripAdvisor review
Couples - 05/02/2016
« Like a holiday camp »

We have never stayed i this hotel before and we will never stay here again. It isn't good that all the bedrooms are away from the main building and you have to walk in the cold and rain to get to your bedroom. The air conditioning in the bedroom wasn't working property and it was far to hot. There was no ventilation in the room without opening the nation doors into the carpark. Obviously they couldn't be left open all night. The room smelt too especially the toilet. The only good thing was the dinner which was excellent. Breakfast was very over priced compared with other Mercure hotels that we have stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

dear customer thank you for taking the time to write , we are desolated that the hotel does not like you, know that between the reception and the four buildings you have corridors to protect you from rain , and that actually winters is the heating mode is applied. For breakfast , we are in the middle of Mercure hotels with buffet in our Chablis and locale.Il charcuterie is possible to have an express breakfast simpler and less expensive. Thank you for the confidence in Mercure, please ageer our sincere greetings . Camerlengo Camillo

TripAdvisor review
Pat H Couples - 22/01/2016
« Ideal stopover for business or leisure »

Stayed in January . Cold night but hotel rooms and the welcome were warm. Excellent service . Warm , efficient welcome at reception and friendly , efficient service in the restaurant for the evening meal . The only reason I gave sleep quality 4 was because the mattress was too firm for me ( - that is a personal observation . The quality of the mattress was excellent ). 6' wide bed was a bonus , size wise .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer , the team of Mercure Auxerre, thank you for your comment, with different bedding , we hope a softer bed during your next stay. Thank you Marcelli Jean General Manager

TripAdvisor review
Couples - 12/08/2015
« In need of repair »

Staff were very friendly and service was just as I would expect. However, No Air conditioning anywhere in the Hotel - 4* I do not think so! Claimed it was broken but no sign of any engineer visit during our stay. Stay away - got bitten at night as had to keep window open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customers, thank you for your positive opinion on the staff and services. Indeed, the air conditioning was broken this summer and this is not a repair, but a change, which is not possible to do in a few days. We would be happy to receive you again in an air conditioned room at the Mercure Auxerre Nord. Jean Marcelli

TripAdvisor review
grant427 Family - 27/02/2015
« Great location and meal »

Hotel is in an excellent location and although not secure parking it feels to be in a safe and secure location. Rooms were tired and a little worn but very clean, staff first class and the restaurant was stunning - excellent dinner and very reasonable. Wi-fi slower than expected and breakfast could include hot options (but I am being picky). The price was higher than expected, especially for the bedroom quality and finish, but WOW made up for by the food and super efficient staff.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you to have shared your impression further to your stay in our hotel. We are delighted that the dinner pleased you. Our rooms were renovated in 2010 and we continue to add new arrangements to satisfy at best our customers. We would be happy to welcome you again in our establishment. Very cordially Mathias Tonielli

TripAdvisor review
Couples - 04/10/2014
« Not up to normal Accor standards »

We consider that the staff were not as friendly and helpful as we have come to expect from the Accor brand. The dining room for breakfast was clearly understaffed despite the valiant efforts of the single person doing any work. Tables were not cleared - two coach parties - so it looked unpleasant. There were no plates and some food items were finished and not replaced. We were also given misleading information about breakfast for seniors. We were told the evening before that as we had booked using the internet, we were entitled to a free breakfast as we are over 65. The next morning after breakfast and when checking out, we were told that this only applied if we had booked using a different tariff to that for Favourite Business Guests. The difference in price was minimal but we objected on principle as we had been misinformed the previous evening. The reception staff made us feel very bad for what had been their mistake. We will not be returning to this Accor hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, You have taken the time to give us your opinion about your stay in our hotel, and we thank you. We are sorry that the service did not meet your expectations, and we beg you to accept our sincerest apologies. Be assured that the necessary corrective measures have already been taken to ensure that the quality level meets your expectations and earns your trust when you next stay with us. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely, Tonielli Mathias General Manager

TripAdvisor review
Kieranmay Business - 17/04/2014
« Tired - and not a 4 star hotel »

I found this hotel a real disappointment. It's a series of one story buildings - bit like a US motel - with pleasant views over the gardens. Some refurbishment of my room had taken place, but not in any co-ordinated way : leaving mismatched bathroom tiles, and old fashioned toilet and a door lock from (I'd guess) the 70s. The carpet in the room and also in the corridor had worn patches.Dinner was fine, and the staff were pleasant and helpful, but would I pay a rack rate of 110 euros for this ? Never…. As it happened, I had a deal, and paid less - but I still felt disappointed - and I'm clear that this (in its present state) just isn't what you expect of a 4 star hotel. I've stayed in some excellent Mercures in my time, so I know what Mercure can do if they try so - come on - please - get this place sorted out...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, I was anxious to thank you for having taken time to write us this comment. I am sorry that the service was not as high as your waits, we wished to apologize to you. Best regards Tonielli Mathias General Manager

TripAdvisor review
Alan R Couples - 14/03/2014
« very pleasant stay »

very nice clean modern hotel. The manager was very "Hands on" and "visible" (deserves recognition) .Very pleasant and helpfull staff. The restaurant was very good - varied selection. Would be happy to return.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, I was anxious to thank you for your kind comment, we are delighted that your stay takes place well. We shall have big pleasure to receive you again. Yours sincerely, Mathias TONIELLI General Manager

TripAdvisor review
FrancoPhile17 Friends getaway - 15/10/2013
« Stopover requirements well-met. »

Unusually we were 3 men travelling home through France needing a room within an hour of Paris; our wives had flown home and we are old friends for thirty years. Some hotels on forward booking could not offer a twin room prior to arrival so our search was widened as we did not need three separate rooms or even two for that matter. The Accor website search came up with this Mercure offering rooms with three single beds. Great idea and great value. it was of good size and was well equipped with separate bathroom & WC. As we had covered 500plus miles, we wanted a good night's sleep and though close to the peage, as others have said, rooms are quiet. There was also a wedding party in full flow and we heard nothing whilst eating or sleeping. Arriving late we required easy dining and the restaurant was competitive on price with other local options and service by Anne Marie was welcoming and attentive. The food was good quality with an excellent and vast choice of cold buffet and good choice mains on the prix fixe. We wanted to be away promptly the following morning so did not take breakfast; at 14 euros we would likely have declined anyway as coffee/croissant on the go would have proved better value. As an edge-of-town motel-type Mercure, we liked the space and general layout of this hotel and would have liked use of the pool on a Summer's day. We were well-pleased with our decision.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, All the team of the Mercure Auxerre Nord and myself were anxious to thank you for your comment. By hoping to receive you tres fast. Cordially. Tonielli Mathias General Manager

TripAdvisor review
Business - 14/10/2013
« Overnight stay »

Very fast check-in, very friendly staff and very clean hotel. Ample car parking. Very good choice OF FOODS for breakfast. Very efficient check-out. HOTEL WAS EASY TO FIND AND THE ROOM WAS VERY SPACIOUS

Our hotel has responded to the review
Our hotel has responded to the review

Hello, I was anxious to thank you for your kind comment, we are delighted that your stay takes place well. We shall have big pleasure to receive you again. Yours sincerely, Mathias TONIELLI General Manager

TripAdvisor review
Solo travel - 17/04/2013
« Very good »

Its reception service is very good. If there is a point to indicate, its breakfast menu is not excellent. But it is not less than that of other mercure hotels. Totally, my stay at your hotel was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Madam, We thank you for having taken time to answer our questionnaire. We set well our of your remark and maintons everything works there to improve the quality of service. We hope to welcome you again for a next stay. Yours sincerely, Mathias TONIELLI General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 79.00 EUR Non member rate
From 75.05 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 4.2 km ibis Styles Auxerre Nord
ibis Styles Auxerre Nord Hotel
From
From 80.10 EUR Non member rate
From 76.10 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 6.8 km ibis Auxerre Centre
ibis Auxerre Centre Hotel
From
From 63.75 EUR Non member rate
From 60.56 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 12 km ibis Auxerre Sud
ibis Auxerre Sud Hotel
From
From 55.50 EUR Non member rate
From 52.73 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in APPOIGNY
See rates