Hotel - Mercure Auxerre hotel
Mercure Hotel Mercure Hotel

Mercure Auxerre hotel

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3.5/5 421 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying, Nearby)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Rafting (Nearby)
  • Boules/petanque  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h

Business services

  • 7 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Take a moment to relax in our Standard Rooms located in villas with terraces. You can choose between a view of the garden or the pool. We also offer family rooms.

  • 77 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 11 family rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Crib on request
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 837 reviews

Our guest reviews for Mercure Auxerre hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 421 reviews
AccorHotels certified review
Alan H. Couples - 13/02/2018
« Comfortable stay with very helpful and friendly staff »

Our stay was very comfortable and pleasant. All the staff, and in particular Geraldine and Natasha, were very helpful and friendly and helped to make our short stay all the more enjoyable. Dinner in the restaurant gave a good choice and was delicious. Breakfast was also very pleasant and plentiful but we did think it was a little expensive especially when comparing similar breakfast choice offered in the Ibis hotel chain.

AccorHotels certified review
Ketson Families - 08/01/2018
« not as expected »

no evelator (room 523) and stair is not safe enought, in particular for the kids. In addition, it was raining.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KETSON MIYAZAWA, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France-Laure MONIN Front Desk Manager

AccorHotels certified review
Anonymous Couples - 31/12/2017
« Great location, wonderful staff, disappointed with the standard of accommodation »

Great location, staff very attentive but accommodation although clean was very dated and in need of upgrade. Did not feel like value for money and would deter us from staying at this location again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHELLE BEWEY, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, France-Laure MONIN Front Desk Manager

TripAdvisor review
Couples - 28/09/2017
« No complaints »

We have stayed before, so knew what to expect and we were not disappointed. We have never know more attentive and helpful staff at any of the over 40 Mercure hotels we have stayed at in France. The location is just about perfect, the room more than adequate and the gardens a joy for the doc. Well done to all the staff, see you again!

AccorHotels certified review
Anonymous Business - 25/09/2017
« A good place to stay »

The Mercure Auxerre Nord is perfectly situated if you are in transit traveling on the A6. It's an attractive hotel with all amenities one needs - including a pool :-) The rooms themselves are a bit modest. The IKEA lack furniture pieces furniture look more cheap than trendy. Infrastructure is OK, but not really modern. Especially in the bathrooms it looks dated. Cleanliness good be much better - why are there always long black women's hair in my bathtub? Staff are sometimes really great (this time reception on arrival and two women at breakfast) and sometimes not really (reception staff upon departure more interested in arriving parcels than departing customers...).

Our hotel has responded to the review
Our hotel has responded to the review

Dear ERIC L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We pay attention to your remarks concerning housekeeping and staff at your departure, in order to improve our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure Front Desk Manager

AccorHotels certified review
Steffi B. Business - 18/09/2017
« Getting stale »

The complex is clean with good restaurant and bar area. Rooms very basic, more Ibis than Mercure. Having to walk outside to rooms not good in inclement weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEFFI BARNETT, We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, France-Laure MONIN Front Desk Manager

AccorHotels certified review
David O. Families - 03/09/2017
« More motel than hotel »

Smelly room Old motel Poor

AccorHotels certified review
S. Families - 13/08/2017
« Rooms need attention »

The main reception and restaurant were smart, but the room needed updating. Bathroom was good, toilet had chipped tiles, looked tired, the bedroom was the same. Needs refurbishment. Beds v comfy though!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kirsten Scott, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Karim El Khoulali General Manager

AccorHotels certified review
Gordon F. Couples - 12/07/2017
« Two night stopover on return home. »

Not the usual Hotel Mercure more a Campinile style. A series of bedroom blocks separated from the main building. Despite the usual good service would not use again.Not good value

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gordon F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Marcelli Directeur

AccorHotels certified review
Philip H. Couples - 06/07/2017
« Not as good as some others in your group. »

Only there for one night, but it did feel more like a motel, than a hotel. We felt it wasn't a very welcoming hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philip H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Auxerre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jean Marcelli Directeur

AccorHotels certified review
Cja Couples - 04/07/2017
« Good service »

Staff were polite and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRISTOPHER A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Auxerre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jean Marcelli Directeur

AccorHotels certified review
G. Couples - 18/06/2017
« Over night stop »

Clean,efficient hotel, comfortable room, located just off the autoroute ideal stopover.

AccorHotels certified review
S. J. Couples - 23/05/2017
« Clean and adequate »

Family room was ok, clean and adequate for the one night we stayed. A bit on the small side and also noisy when other guests came and went. Pool very small and we didn't use. Buffet Breakfast very good, but soya milk not available but then we had not requested it in advance. We had dinner at Wafu, which is a Chinese restaurant in walking distance but you have to cross main road. Nice woodlands for walk or run just out the entrance and left turn, we really enjoyed our morning jog there. Overall value for money

AccorHotels certified review
John H. (. D. N. W. T. P. Couples - 22/05/2017
« convenient hotel »

convenient hotel ; friendly staff ; good restaurant

AccorHotels certified review
Anonymous Families - 25/04/2017

great hotel and great staff. Always happy to stop at the Mercure Auxerre nord

AccorHotels certified review
Anonymous Couples - 21/04/2017

Friendly staff. Good room. Atractive hotel.

AccorHotels certified review
Anonymous Friends - 02/04/2017

Amazing! Everything was perfect! Geraldine made us feel welcome and a smile goes a L. way. She is an asset to our company and we will be back soon. Thank you. Best regards Rich

AccorHotels certified review
Anonymous Business - 10/03/2017

Relaxed, coming home

AccorHotels certified review
Anonymous Families - 20/02/2017

We had an enjoyable overnight stay here prior to travelling on to our holiday destination. We arrived very late & the person on duty was very quick in getting us our keys & showing us to our room. many Thanks

AccorHotels certified review
Anonymous Business - 15/01/2017

As usual for me, it was a late arrival. After a welcome drink I retired to my room. I was pleased that breakfast was ready on time due to having to leave by 6:45 am.

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