Hotel - Mercure Lyon Charbonnieres Hotel
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Mercure Hotel

Mercure Lyon Charbonnieres Hotel

78 bis route de Paris  Route nationale 7 
69260  CHARBONNIERES LES BAINS
FRANCE

307 reviews
TripAdvisor Rating Based on 307 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf course 18 holes  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our air-conditioned and perfectly soundproofed rooms. Most rooms face the park and have a beautiful view of the Monts du Lyonnais.The hotel also has several Privilege Rooms offering a wide range of services.

  • 58 rooms
  • 48 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Free access with phone card
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,107 reviews

Our guest reviews for Mercure Lyon Charbonnieres Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 307 reviews
AccorHotels certified review
Jonathan Families - 01/08/2017

I am very happy for the services we recieved.

AccorHotels certified review
Anonymous Business - 27/06/2017
« Air conditioning not working »

The facilities were fine except that the air conditioning was not working properly. It was so hot I didn't sleep during the 2 nights I was in the hotel

AccorHotels certified review
Dr S. N. Solo - 06/06/2017
« Pluses and minuses »

The accommodation was of a high standard. However, I was extremely disappointed with the bar service. Firstly, as a gold card member, I was given a welcome drink voucher which I handed to the waiter, but this was not taken into account on my bill (I only realised this once back home) so I was charged for the glass of wine. Secondly, I wanted to order a bar snack/room service on two evenings but I was shown a fridge containing 4 unappetizing jars of food, none of which were vegetarian. I was obliged to order a takeaway pizza! On the positive side, on my first night, the restaurant prepared me a reasonable vegetarian meal of omelette and green salad.

AccorHotels certified review
Anonymous Business - 05/06/2017
« Not the same »

Air conditioning not working. Some staff rude and not attentive to service

AccorHotels certified review
Anonymous Business - 05/05/2017

Prima

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Anonymous Couples - 30/04/2017

Fine, we were surprised with the changes since some two years ago.

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Anonymous Business - 28/04/2017

The bedroom was available early. Thank you

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Anonymous Business - 12/04/2017

Pleasant, as expected. Happy to come back in the future.

AccorHotels certified review
Anonymous Business - 03/04/2017

It was ok - average . Check in and check out - friendliness of employees was correct but not more . As guest you didn't feel welcome . Exception : young woman who came to the room and helped open the window - it needed the strength of 2 persons to get it open . Breakfast was ok - though pancakes and eggs were cold . The room was functional and clean .

AccorHotels certified review
Anonymous Business - 15/03/2017

I like the place because: - close to my job - nice staff members - calm - smoker's rooms - good food - easy parking - long time fidelity

AccorHotels certified review
Anonymous Families - 28/12/2016

Very pleasant. The quality of the breakfast, with local products and variety, made all the difference. However the comfort of the child beds need to be improved. We had a problem paying with Le Club points. And when sending a text with information of the hotel it would be good to include the phone number of the hotel so we can phone if there is a problem getting to the hotel. We were very late.

AccorHotels certified review
Anonymous Business - 22/12/2016

As usual, breakfast was lame.

AccorHotels certified review
Anonymous Business - 19/12/2016

Very very friendly hotel staff. I needed a plug to charge my electric vehicle, and Pascal (the manager) immediately found a solution. I called to warn that I would arrive later than possible, and the person at the desk assured that we would find a solution for my card. The night person had not been warned, but still accomodated to find a solution. So thank you!

AccorHotels certified review
Anonymous Business - 06/12/2016

The experience would be better, but there were a couple of issues. On the evening of the 1st, I returned to the hotel to find the door to my room wide open and all of the lights on. I had all of my important belongings with me, and nothing else was missing, but this was very upsetting. I shared this with the front desk. The hotel lacks two key features which are very important from a safety/fire perspective. The doors should close automatically. There should be additional features inside to ensure that the doors are locked (the current locks are extremely weak and easy to open). If this was a mistake by the cleaning staff, they should be taught to ensure 100% that the rooms are locked after they leave. There should be a safe in each room. There should be camera's in the hallway. The one night that I had dinner in the hotel, I arrived in the middle of the busy time (not too busy, but several tables already full). I was waited upon early, but after that, they forgot about me, and my dinner plate was served after 3 or 4 other tables had been served that arrived 10 or 15 minutes after me. I was only noticed by one person late, and there was not apology for missing my order.

AccorHotels certified review
Anonymous Business - 02/12/2016

Check in and out très rapide.

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Anonymous Business - 26/11/2016

Good breakfast Old room decorations

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Anonymous Business - 17/11/2016

Nice place : I feel welcome.

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Anonymous Business - 05/11/2016

efficace,agreable,discret

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Anonymous Business - 29/10/2016

As always made to feel welcome and at home. Have stayed here many times and have never been disappointed.

AccorHotels certified review
Anonymous Business - 09/10/2016

Furniture of the room is outdated and the hotel has an old fashion air. No "privileges" rooms available, and therefore no possibility to upgrade to a superior level room. Or if there are "privileges" rooms available in the hotel the upgrade was not proposed for me (even I have a "gold" status). The speed of the WiFi signal sometimes was poor - no connection to internet

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