Hotel - Mercure Lyon Charbonnieres Hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Charbonnieres Hotel

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4.0/5 334 reviews
All hotels in Charbonnieres les bains
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
  • Other sports activities  (Nearby)
    • Basketball facilities (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our air-conditioned and perfectly soundproofed rooms. Most rooms face the park and have a beautiful view of the Monts du Lyonnais.The hotel also has several Privilege Rooms offering a wide range of services.

  • 58 rooms
  • 48 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Free access with phone card
    • Telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,456 reviews

Our guest reviews for Mercure Lyon Charbonnieres Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 334 reviews
AccorHotels certified review
Dk Business - 19/04/2018
« Satisfactory »

Very efficient and acceptable

AccorHotels certified review
Timi Couples - 15/04/2018
« Old rooms but convenient amenities »

I was expecting newer room from a Mercure. We experienced the sauna and the breakfast and we were satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
S. A. Business - 13/04/2018
« Professional »

Everything was ready when I arrived. The room was great. It was comfortable and the service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AMAURY SCHNEIDER, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Peter Families - 09/04/2018
« The whole experience was very good. »

The whole experience was very good. The staff were friendly and helpful. Our room was comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER BROWN, We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
James N. Business - 15/02/2018
« Great friendly hotel stay for my business trip in the area. »

Clean, welcoming and modern hotel stay. It met my expectations. The food in the restaurant and breakfast was of good quality. The room was well maintained/cleaned during my visit. My only criticism was the room was a bit cool (but not uncomfortable) - I increased the thermostat temperature but this did not appear to change the room temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline COMBET General manager

AccorHotels certified review
Anonymous Families - 24/12/2017

passage court mais efficace

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATACHA T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline COMBET General Manager

AccorHotels certified review
Uk Business - 13/12/2017
« nice modern hotel »

Mostly good but spoiled by the fact that the room was far too hot. Not possible to make cooler using the AC

Our hotel has responded to the review
Our hotel has responded to the review

Dear JESSICA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 12/11/2017
« nice stay »

Great breakfast Average room because not renovated Nice fitness room

Our hotel has responded to the review
Our hotel has responded to the review

Dear FLORENT M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Business - 25/09/2017
« Good to be back »

I am coming for business since a couple of years. I enjoy the new garden, the terrace and the restaurant. And the personnel of the restaurant which stays the same - nice to see familiar faces. I don't like that I have plastic cups in the bathroom instead of glass because I cannot use them to put my toothbrush inside (as they have no weight they fall over). Also, the wardrobe is not very practical, as there are no shelves. It would be good to have a column of shelves on one side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHIAS L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Warner Business - 15/09/2017
« Great place...and Food »

In addition to the room, the restaurant is really an added value

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAIN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Alain C. Families - 19/08/2017
« Good experience. Room was clean. »

I did not take my breakfast because the price seemed expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Charbonnieres. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Caroline Combet Directrice

AccorHotels certified review
Jonathan Families - 01/08/2017

I am very happy for the services we recieved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHNATAN U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Combet General Manager

AccorHotels certified review
Anonymous Business - 27/06/2017
« Air conditioning not working »

The facilities were fine except that the air conditioning was not working properly. It was so hot I didn't sleep during the 2 nights I was in the hotel

AccorHotels certified review
Dr S. N. Solo - 06/06/2017
« Pluses and minuses »

The accommodation was of a high standard. However, I was extremely disappointed with the bar service. Firstly, as a gold card member, I was given a welcome drink voucher which I handed to the waiter, but this was not taken into account on my bill (I only realised this once back home) so I was charged for the glass of wine. Secondly, I wanted to order a bar snack/room service on two evenings but I was shown a fridge containing 4 unappetizing jars of food, none of which were vegetarian. I was obliged to order a takeaway pizza! On the positive side, on my first night, the restaurant prepared me a reasonable vegetarian meal of omelette and green salad.

AccorHotels certified review
Anonymous Business - 05/06/2017
« Not the same »

Air conditioning not working. Some staff rude and not attentive to service

AccorHotels certified review
Anonymous Business - 05/05/2017

Prima

AccorHotels certified review
Anonymous Couples - 30/04/2017

Fine, we were surprised with the changes since some two years ago.

AccorHotels certified review
Anonymous Business - 28/04/2017

The bedroom was available early. Thank you

AccorHotels certified review
Anonymous Business - 12/04/2017

Pleasant, as expected. Happy to come back in the future.

AccorHotels certified review
Anonymous Business - 03/04/2017

It was ok - average . Check in and check out - friendliness of employees was correct but not more . As guest you didn't feel welcome . Exception : young woman who came to the room and helped open the window - it needed the strength of 2 persons to get it open . Breakfast was ok - though pancakes and eggs were cold . The room was functional and clean .

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