Hotel - Mercure Lyon Charbonnières Hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Charbonnières Hotel

4.0/5 352 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Golf course 18 holes  (Nearby)
  • Tennis  (Nearby)
  • Other sports activities  (Nearby)
    • Basketball facilities (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 4 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

Take a moment to relax in our air-conditioned and perfectly soundproofed rooms. Most rooms face the park and have a beautiful view of the Monts du Lyonnais.The hotel also has several Privilege Rooms offering a wide range of services.

  • 58 rooms
  • 48 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 6 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Free access with phone card
    • Telephone
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Shower
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 1,631 reviews

Our guest reviews for Mercure Lyon Charbonnières Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 352 reviews
Peter Families - 06/08/2018 AccorHotels certified review
« Nice hotel easy to acces by car »

A nice hotel with very friendly staff. Especially the girl at the reception that handled our check in. Had a good breakfast after a good nights sleep.

G. Families - 29/07/2018 AccorHotels certified review

Confortable, neat and clean room, frendly and "effective" staff

Maryse H. Couples - 16/07/2018 AccorHotels certified review
« Good »

Very classy and quiet hotel with free parking. The personnel were very friendly and efficient.

Sianna18 Families - 16/07/2018 AccorHotels certified review
« Very nice stay »

nice hotel, beautiful garden, very good breakfast, attentive staff, the only not so good thing for us was that we had requested a family room and the one we were given was a room for disabled with a walk-in shower that was not practical at all (water leaking everywhere) and a view on the parking and the road, whereas we saw another family room with a view on the nice garden and a "normal" shower. That will not prevent us from going back thought, we will just ask for a family room with a view on the garden.

Lyonvisitor Solo - 08/06/2018 AccorHotels certified review
« Excellent service in premium premises »

As a seasoned Mercure hotels visitor, I was a bit taken aback by the small size of the room, but apart from this detail, I was very pleased with the personnel's attitude and the facilities. These gym machines should be used in far more places than just this hotel.

Christian C. Couples - 03/06/2018 AccorHotels certified review
« Modern hotel in a quiet location »

A nice welcome from attentive staff. The room was very comfortable and above all we appreciated that the room window could be opened fully. A great bonus to a good night's sleep.

Lorna Families - 14/05/2018 AccorHotels certified review
« Comfortable & convenient »

Overnight stop - only requirement was a comfortable bed, which the hotel delivered adequately. Check-in was quick at almost 1am. Only small issue was the bathroom - the flush on the toilet needed repairing and the shower drain was blocked, which flooded the bathroom before I noticed what was happening. Overall, it was ok, though.

Dk Business - 19/04/2018 AccorHotels certified review
« Satisfactory »

Very efficient and acceptable

Timi Couples - 15/04/2018 AccorHotels certified review
« Old rooms but convenient amenities »

I was expecting newer room from a Mercure. We experienced the sauna and the breakfast and we were satisfied

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

S. A. Business - 13/04/2018 AccorHotels certified review
« Professional »

Everything was ready when I arrived. The room was great. It was comfortable and the service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter Families - 09/04/2018 AccorHotels certified review
« The whole experience was very good. »

The whole experience was very good. The staff were friendly and helpful. Our room was comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

James N. Business - 15/02/2018 AccorHotels certified review
« Great friendly hotel stay for my business trip in the area. »

Clean, welcoming and modern hotel stay. It met my expectations. The food in the restaurant and breakfast was of good quality. The room was well maintained/cleaned during my visit. My only criticism was the room was a bit cool (but not uncomfortable) - I increased the thermostat temperature but this did not appear to change the room temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnières. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline COMBET General manager

Anonymous Families - 24/12/2017 AccorHotels certified review

passage court mais efficace

Our hotel has responded to the review
Our hotel has responded to the review

Dear NATACHA T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline COMBET General Manager

Uk Business - 13/12/2017 AccorHotels certified review
« nice modern hotel »

Mostly good but spoiled by the fact that the room was far too hot. Not possible to make cooler using the AC

Our hotel has responded to the review
Our hotel has responded to the review

Dear JESSICA L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 12/11/2017 AccorHotels certified review
« nice stay »

Great breakfast Average room because not renovated Nice fitness room

Our hotel has responded to the review
Our hotel has responded to the review

Dear FLORENT M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 25/09/2017 AccorHotels certified review
« Good to be back »

I am coming for business since a couple of years. I enjoy the new garden, the terrace and the restaurant. And the personnel of the restaurant which stays the same - nice to see familiar faces. I don't like that I have plastic cups in the bathroom instead of glass because I cannot use them to put my toothbrush inside (as they have no weight they fall over). Also, the wardrobe is not very practical, as there are no shelves. It would be good to have a column of shelves on one side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHIAS L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Warner Business - 15/09/2017 AccorHotels certified review
« Great place...and Food »

In addition to the room, the restaurant is really an added value

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAIN W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Alain C. Families - 19/08/2017 AccorHotels certified review
« Good experience. Room was clean. »

I did not take my breakfast because the price seemed expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Charbonnieres. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Caroline Combet Directrice

Jonathan Families - 01/08/2017 AccorHotels certified review

I am very happy for the services we recieved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHNATAN U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Charbonnieres. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Caroline Combet General Manager

Anonymous Business - 27/06/2017 AccorHotels certified review
« Air conditioning not working »

The facilities were fine except that the air conditioning was not working properly. It was so hot I didn't sleep during the 2 nights I was in the hotel

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