Mercure Annemasse Porte de Genève Hotel 4 stars

Customer review rating 4.0/5 1,900 reviews
Mercure Annemasse Porte de Genève Hotel
See on a map
+ 24 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Renovated rooms

  • Free private car park. Several golf courses nearby

  • 15 minutes from the center of Geneva and 20 minutes from Geneva Cointrin Airport

  • Breakfast, lunch and dinner on the terrace, outdoor pool with deckchair

  • 8 connecting rooms for families or friends

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutique Gourmande
Leisure and activities
  • Outdoor unheated pool
  • Golf
  • Beach and water sports
  • Other sports activities
  • Ski hire facilities (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins
74240
gaillard
france

Tel: +33450920525

Fax: (+33)4/50871457

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    ANNECY MEYTHET At 47km / 29 miles

  • By plane

    GENEVA COINTRIN At 12km / 7 miles

  • By helicopter

    ANNEMASSE At 3km / 1 miles

  • By car

    ANNEMASSE At 1km / 0 miles

  • By car

    GAILLARD At 0km / 0 miles

  • By train

    ANNEMASSE At 2km / 1 miles

  • By train

    GENEVE At 7km / 4 miles

GPS :46.18408, 6.221565

Currently, close to our hotel

Music in Summer

From 05/07/2019 to 22/08/2019

At 5 km

The Bol d'Or Mirabaud

From 14/06/2019 to 16/06/2019

At 6.3 km

Brass Festival

From 09/10/2019 to 13/10/2019

At 6.7 km

Our accommodations

Choose the room that suits you best from our three categories (Classic, Superior and Privilege) and experience our new renovated rooms.

Classic Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Garden side, Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Mountain view, Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with sofa

  • Max. number of persons: ‌3
  • Area: From 25
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Views: Mountain view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room, Fitness - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

La Yourte

Type of cuisine: French

Come discover our new "La Yourte" homemade brewery concept restaurant! We welcome you seven days a week.

BAR

Photo non contractuelle / Strictly non binding

We welcome you to the new bar of our "La Yourte" restaurant and offer a wide selection of drinks and glasses of wine with local products (meat or cheese platters) to enjoy together.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 5

  • Maximum size: 120 m²

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 100 people

Find out more

Our guest reviews for
Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,900 reviews

Comfortable, efficient service and good value for money

Customer review rating 4.0/5

Anonymous Couples - 06/06/2019 AccorHotels certified review

Comfortable, efficient service and good value for money

Superb

Customer review rating 4.0/5

Fayyaz Business - 27/05/2019 AccorHotels certified review

peaceful. comfortable

Pleasant overnight stay with small niggles

Customer review rating 4.0/5

Lemeng Business - 23/05/2019 AccorHotels certified review

Room was fine, though the trend not to have a proper desk makes working more difficult. The TV guide promised BBC World, but it wasn't actually available. Dinner was served very quickly. Breakfast is expensive for a standard buffet. Check-out was poor as the hotel doesn't have a reception desk so you have to stand around waiting for the staff. I gave up waiting and left, but now I regret that as the bill I received by email isn't correct. So, I'd give the hotel 8 out of 10 for pleasant style and 6 out of 10 for being practical to stay at.

Customer review rating 4.0/5

Anonymous Business - 22/05/2019 AccorHotels certified review

Restauration infecte. Chambre conforme au standard Mercure.

Monsieur, Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Annemasse Porte de Genève. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Nous sommes toutefois très surpris de votre commentaire sur la restauration car nous avons beaucoup de très bon retour suite à la mise en place de notre nouvelle carte brasserie maison. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Véronique Simon Chargée de clientèle Mercure Annemasse Porte de Genève - 9 rue des Jardins - 74240 Gaillard

Manager ICT

Customer review rating 4.0/5

Rosita Couples - 29/04/2019 AccorHotels certified review

Heel keuk!!!

Excellent.

Customer review rating 4.0/5

Catherine C. Couples - 24/04/2019 AccorHotels certified review

Good value for money, good service, friendly staff.

Customer review rating 4.0/5

Anonymous Solo - 23/04/2019 AccorHotels certified review

Super

Good but not great for business users

Customer review rating 4.0/5

Martin B. Business - 03/04/2019 AccorHotels certified review

The food it good, the staff are great but it’s not possible to get a print out of the receipt

Tres tres bien

Customer review rating 4.0/5

B. Couples - 25/03/2019 AccorHotels certified review

Very nice surprise after the renovations, hotel very cozy and modern. Staff so helpful and gentils, especially the night receptionniste who were for us when needed. Quel bienveillance!!! Bravo staff Mercure Porte de Genève.

Nice hotel

Customer review rating 4.0/5

Paul F. U. Families - 24/02/2019 AccorHotels certified review

Hotel has been modernised and decor in rooms and bar/restaurant area is very pleasant. Staff very attentive and friendly. Comfortable overnight stay on way to the alps.

Ok, but I didn't receive my invoice by e-mail, unlike what I was tild at the reception

Customer review rating 4.0/5

Stephane B. Business - 12/02/2019 AccorHotels certified review

NEw rooms are nice

Overall experience was Satisfactory.

Customer review rating 4.0/5

Robert L. Business - 07/02/2019 AccorHotels certified review

My experience was overall very acceptable, the hotel was very clean and friendly. The room was more than adequate, it was clean and well maintained and looked nearly new. I have no complaints with the accommodations at all.

Refurbished room, refurbishments ongoing

Customer review rating 4.0/5

Me O. Couples - 18/01/2019 AccorHotels certified review

A very pleasant stay in a newly refurbished room. The refurbishments are ongoing and during our stay there was no restaurant and the breakfast room transferred to a conference room. We were told of this after our booking.

The hotel is still not at a 4 star international level

Customer review rating 4.0/5

Carlo Business - 11/01/2019 AccorHotels certified review

At the check-in I was asked for payment, but couldn't get the receipt (for fast check-out two days later) Rooms refurbished, but shower don't have door, so water is melting the bath's floor. Towels (in particular shower's one) too small Reduce breakfast assortment (and no cappuccino!) due to restructuring works Available tangerine were bad Poor restaurant menu (meals assortment), I preferred to have dinner outside the hotel

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In the future, with our new buffet breakfast, you can have a cappuccino. Regarding towels, they have the normal size of a shower towel. Our new restaurant "La Yourte" opens its doors in a few days and we hope that this new concept will please you more. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle
Customer review rating 4.0/5

Laurie S. Couples - 09/01/2019 AccorHotels certified review

Allowing for the necessary work in progress VERY GOOD. However both my wife and I are Accor members ... so why do we only get ONE complimentary drink?

Dear LAURENCE MOSS s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the loyalty card, only one card is registered by reservation and for the allocation of points therefore, there is only one drink offered. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

Building Site

Customer review rating 4.0/5

Maggie R. Couples - 03/01/2019 AccorHotels certified review

Got to the hotel driving from Reims to Florence, got there at 1300hrs, expecting to get a bite to eat and a drink, no we could not, as the hotel was being renovated and there was nowhere to go only the room, had to get a taxi into Annemasse twenty euros, where we managed to get lunch, had a walk around the town, then got taxi back another twenty euros. Booked for dinner asked the waiter if we could try the wine , not a lot of choice, but he was very helpful , we did not like any of the red wine, so had to purchase a bottle of champagne to go with our dinner, which when it came was awful. We had breakfast which was very nice. We are glad we never paid the full price for this hotel , but it did take a lot of my membership points, very disappointed and will not use a Mercure in the near future.

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our restaurant was exceptionally closed but you had the opportunity to have lunch in your room with the room service. Regarding the wines at your dinner, they are selected by the Bettane & Desseauve Guide, which are a reference in the wine world. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

positive

Customer review rating 4.0/5

Jeremy Business - 02/01/2019 AccorHotels certified review

It was good. Only the Wifi range was bad at my room.

Nice

Customer review rating 4.0/5

Lucie K. Business - 03/12/2018 AccorHotels certified review

It was nice despite the renovation

Too bad that the hotel was under reconstruction

Customer review rating 4.0/5

B. Business - 12/11/2018 AccorHotels certified review

As usual the room was great. The new refurbishment is nice. Too bad that the hall and restaurant were under reconstruction. This stopped us to have diner there.

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. We are very happy to see that you have appreciate the new room and the nice refurbishment. Regarding the restaurant, the new one will be open on december. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope we can welcome you next time. Sincerely, Laurent Vinci Directeur

Disturbance caused by renovation works and interruption to water supply

Customer review rating 4.0/5

Kenneth S. Couples - 19/09/2018 AccorHotels certified review

The hotel is being renovated. I am not convinced that the renovations are necessary or desirable. One of the things that I liked about this hotel, was that there was ample desk space and conveniently located power points for setting up my computer and printer. The hotel is now in the process of ripping out the long ledge under the window in the standard rooms, that served as deskspace. It is being replaced with a small table that is a fraction of the size. I believe that similar action will be taken in the superior rooms. This hotel may therefore be less suitable for me in future. I might use Ibis Rouge instead, because desk workspace is a standard feature. There was unacceptable drilling noise. At first this only happened in the afternoon and was therefore tolerable, but on the 3rd day of our stay it started at 1000h. If I had known in advance that renovation works with this level of noise were taking place, I would have chosen a different hotel. On 3 occasions, the water supply was interrupted between 1400h and 1730h without any advance notice being given, although I anticipated the 2nd interruption. Reception claimed that a warning notice was placed on the reception desk on the morning of each day that an interruption occurred. This is totally inadequate. A printed notice should have been delivered to each guest room, before midnight on the preceding day at the very latest. In fairness, the hotel waived some restaurant charges, in consideration for the inconvenience.

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the rooms located on the 4th floor will not change and the long edge under the TV will not be replaced by a small table. We reiterate our apologies for the noise and the water cuts during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Guest relation
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in gaillard