Hotel - Mercure Annemasse Porte de Genève Hotel
Mercure Hotel Mercure Hotel

Mercure Annemasse Porte de Genève Hotel

3.5/5 448 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Well-being  (Nearby)
    • Hammam
    • Sauna (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Sailing facilities (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)
    • Table tennis (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:30 / 19:00-22:30
    • Opening hours : Week-end 12:00-14:30 / 19:00-22:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the room that suits you best from our three categories (Classic, Superior and Privilege) and experience our new renovated rooms.

  • 79 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,602 reviews

Our guest reviews for Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 448 reviews
Kenneth S. Couples - 19/09/2018 AccorHotels certified review
« Disturbance caused by renovation works and interruption to water supply »

The hotel is being renovated. I am not convinced that the renovations are necessary or desirable. One of the things that I liked about this hotel, was that there was ample desk space and conveniently located power points for setting up my computer and printer. The hotel is now in the process of ripping out the long ledge under the window in the standard rooms, that served as deskspace. It is being replaced with a small table that is a fraction of the size. I believe that similar action will be taken in the superior rooms. This hotel may therefore be less suitable for me in future. I might use Ibis Rouge instead, because desk workspace is a standard feature. There was unacceptable drilling noise. At first this only happened in the afternoon and was therefore tolerable, but on the 3rd day of our stay it started at 1000h. If I had known in advance that renovation works with this level of noise were taking place, I would have chosen a different hotel. On 3 occasions, the water supply was interrupted between 1400h and 1730h without any advance notice being given, although I anticipated the 2nd interruption. Reception claimed that a warning notice was placed on the reception desk on the morning of each day that an interruption occurred. This is totally inadequate. A printed notice should have been delivered to each guest room, before midnight on the preceding day at the very latest. In fairness, the hotel waived some restaurant charges, in consideration for the inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the rooms located on the 4th floor will not change and the long edge under the TV will not be replaced by a small table. We reiterate our apologies for the noise and the water cuts during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Guest relation

Anonymous Solo - 08/09/2018 AccorHotels certified review
« Nice Hotel »

Nice Hotel, nice room. Very far from restaurants amd Bars a part the one of the hotel.

Anonymous Business - 04/09/2018 AccorHotels certified review
« Great Service »

Clean room great staff good service

Anonymous Couples - 25/08/2018 AccorHotels certified review
« Excellent stopover »

Clean, comfortable, efficient service, good value

Stephen Families - 24/08/2018 AccorHotels certified review
« Very good »

A good, refurbished room was very comfortable. Staff extremely welcoming.

Enrico P. Families - 01/08/2018 AccorHotels certified review
« Smooth and relaxed »

Very warm welcome with our dog and welcomed in a nice room at ground level, with a carpet and food/water bowls for the dog !

Iqbal Couples - 22/07/2018 AccorHotels certified review
« Very old need refurbishment »

It was just ok..hotel needs big renovation..there was smell inside the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear IQBAL M., Nous somme en effet en pleine rénovations et lors de votre prochain passage vous pourrez apprécier le confort de nos nouvelles chambres. Cordialement, Laurent Vinci Directeur

Sji Business - 27/06/2018 AccorHotels certified review
« mountain view »

I was given a privilege room, which I found was because it was top-floor, and facing Mont Blanc. it was very nice to see that view from the window. the rooms are a little bit 'tired' but reasonably modern. the reception team are very friendly and helpful. breakfast was ok, I didn't appreciate being told where to sit - I prefer to choose where I want to sit, usually a peaceful, quiet spot. Overall I would happily recommend the hotel to anybody, it has everything you need, and is well positioned for access to Geneve, and to the mountains, and the main autoroutes. My main last impression of the hotel though is the warmth and friendliness of the reception team. They are a key asset to the hotel.

Gas Business - 17/06/2018 AccorHotels certified review
« Good but dirty »

Excellent personnel, old dirty rooms. If you offer a free drink think that some people don't like beer but e.g. Martini

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hôtel is actually on refurbishment. In few month, we can provide new rooms and new bathrooms. Regarding the free drink, you have choice beetween a glass of wine, beer and soft drinks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

Ernesto Business - 15/06/2018 AccorHotels certified review
« Good hotel in process of remodeling »

Good hotel but mixed feelings about the location: next to Swiss border but need tge car to find restaurants, etc.

Mary H. Solo - 28/05/2018 AccorHotels certified review
« Short visit »

I was pleased by the warm welcome . My room was very comfortable and clean. The breakfast was delicious with plenty of choice. The dinner was also delicious. I will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Hello,, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Catherine C. Couples - 15/05/2018 AccorHotels certified review
« Efficient, friendly and convenient »

Efficient, friendly and convenient

C. D. Business - 14/05/2018 AccorHotels certified review
« Customer focused »

Appreciate the fact that I am " treated " differently as a loyal customer. Appreciate the welcome drink

Anonymous Business - 22/04/2018 AccorHotels certified review
« tjrs super »

super reception et service sale de reunion tjrs a la disposition- parfet

Business - 18/04/2018 TripAdvisor review
« Average hotel »

Average hotel for average price. 4 stars is much too far. Anyway, it is good solution to overpriced Swiss hotels. Good breakfast. Bathroom below expctations. Room spacious. Neighberhood nice. There are restaurants

Marcin Business - 17/04/2018 AccorHotels certified review
« Just fine hotel »

This is the 4-star hotel, but I would say three stars would be enough. Nice location away from town center, rooms are spacey but just fine. The lowest grade goes to bathroom. In this regard three stars is too much. Also the hotel was under refurbishment and noisy. However, breakfast and bar are nice. The rates were also OK.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I hope we can welcome you after the refurbishment (new room, new bathroom, lobby, bar and restaurant) to see you that we are a 4 stars hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

S. P. Couples - 27/03/2018 AccorHotels certified review
« simpas »

simpas

Jared H. Business - 24/03/2018 AccorHotels certified review
« Best food ever »

Hotel was good, little expensive for the condition of the hotel and the up keep, however the restaurant was one of the best restaurants I’ve ever eaten at. The food was absolutely fabulous and the waiters were super knowledgeable and friendly.

Graeme Business - 19/03/2018 AccorHotels certified review
« Very average »

Room very dated. In desperate need of a refresh.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In a few month, you can discover a new hôtel (new room, new bathroom with shower and new corridor). The renovation are starting on April 3rd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

M. Business - 13/03/2018 AccorHotels certified review

I reserved three rooms over booking.com. When we arrived at the hotel, receptionist told me that there are no three rooms available. I showed him reservation confirmation for three rooms, but he said that's only confirmation from booking.com ?! At the end he gaved me 1 standard room and 1 privilege room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I adress you my sincerest apologies too for this mistake with booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

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