Hotel - Mercure Annemasse Porte de Genève Hotel
Mercure Hotel Mercure Hotel

Mercure Annemasse Porte de Genève Hotel

3.5/5 432 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Well-being  (Nearby)
    • Hammam (Paying, Nearby)
    • Sauna (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Sailing facilities (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)
    • Table tennis (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:30 / 19:00-22:30
    • Opening hours : Week-end 12:00-14:30 / 19:00-22:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between our two room categories (Standard or Comfort) according to your tastes and needs. Our renovated Comfort Rooms feature a contemporary style and offer more space.

  • 78 rooms
  • 75 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.0/5 AccorHotels Rating 1,476 reviews

Our guest reviews for Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 432 reviews
Sji Business - 27/06/2018 AccorHotels certified review
« mountain view »

I was given a privilege room, which I found was because it was top-floor, and facing Mont Blanc. it was very nice to see that view from the window. the rooms are a little bit 'tired' but reasonably modern. the reception team are very friendly and helpful. breakfast was ok, I didn't appreciate being told where to sit - I prefer to choose where I want to sit, usually a peaceful, quiet spot. Overall I would happily recommend the hotel to anybody, it has everything you need, and is well positioned for access to Geneve, and to the mountains, and the main autoroutes. My main last impression of the hotel though is the warmth and friendliness of the reception team. They are a key asset to the hotel.

Gas Business - 17/06/2018 AccorHotels certified review
« Good but dirty »

Excellent personnel, old dirty rooms. If you offer a free drink think that some people don't like beer but e.g. Martini

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hôtel is actually on refurbishment. In few month, we can provide new rooms and new bathrooms. Regarding the free drink, you have choice beetween a glass of wine, beer and soft drinks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

Ernesto Business - 15/06/2018 AccorHotels certified review
« Good hotel in process of remodeling »

Good hotel but mixed feelings about the location: next to Swiss border but need tge car to find restaurants, etc.

Mary H. Solo - 28/05/2018 AccorHotels certified review
« Short visit »

I was pleased by the warm welcome . My room was very comfortable and clean. The breakfast was delicious with plenty of choice. The dinner was also delicious. I will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Hello,, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

Catherine C. Couples - 15/05/2018 AccorHotels certified review
« Efficient, friendly and convenient »

Efficient, friendly and convenient

C. D. Business - 14/05/2018 AccorHotels certified review
« Customer focused »

Appreciate the fact that I am " treated " differently as a loyal customer. Appreciate the welcome drink

Anonymous Business - 22/04/2018 AccorHotels certified review
« tjrs super »

super reception et service sale de reunion tjrs a la disposition- parfet

Business - 18/04/2018 TripAdvisor review
« Average hotel »

Average hotel for average price. 4 stars is much too far. Anyway, it is good solution to overpriced Swiss hotels. Good breakfast. Bathroom below expctations. Room spacious. Neighberhood nice. There are restaurants

Marcin Business - 17/04/2018 AccorHotels certified review
« Just fine hotel »

This is the 4-star hotel, but I would say three stars would be enough. Nice location away from town center, rooms are spacey but just fine. The lowest grade goes to bathroom. In this regard three stars is too much. Also the hotel was under refurbishment and noisy. However, breakfast and bar are nice. The rates were also OK.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I hope we can welcome you after the refurbishment (new room, new bathroom, lobby, bar and restaurant) to see you that we are a 4 stars hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

S. P. Couples - 27/03/2018 AccorHotels certified review
« simpas »

simpas

Jared H. Business - 24/03/2018 AccorHotels certified review
« Best food ever »

Hotel was good, little expensive for the condition of the hotel and the up keep, however the restaurant was one of the best restaurants I’ve ever eaten at. The food was absolutely fabulous and the waiters were super knowledgeable and friendly.

Graeme Business - 19/03/2018 AccorHotels certified review
« Very average »

Room very dated. In desperate need of a refresh.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In a few month, you can discover a new hôtel (new room, new bathroom with shower and new corridor). The renovation are starting on April 3rd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

M. Business - 13/03/2018 AccorHotels certified review

I reserved three rooms over booking.com. When we arrived at the hotel, receptionist told me that there are no three rooms available. I showed him reservation confirmation for three rooms, but he said that's only confirmation from booking.com ?! At the end he gaved me 1 standard room and 1 privilege room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I adress you my sincerest apologies too for this mistake with booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

Ken S. 1. Solo - 24/02/2018 AccorHotels certified review
« Up to Mercure's normal standards »

There were no problems that warranted complaint. Everything in the room worked satisfactorily. However, there was not very much on the restaurant menu that I liked and the failure to have an "open" wine (available by the carafe) makes the wine in-necessarily expensive. I think I used the restaurant twice. After that I found that I got better choice and value at outside restaurants. The only minor niggle was that one of the night receptionists (a coloured lady) took longer than others to open the car park gate, when I returned late at night. When she was on duty, I was kept waiting longer at the gate. However it was only 5 minutes at the most.

Rich Friends - 16/02/2018 AccorHotels certified review
« Retro »

Needs modernising. My brother and friend ordered a twin room and got a double, so they charged them for another room as they had let there double out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. Your brother and friend have booked a double room (large bed (160 cm) and not twin bed). After, they have send us a message to have a twin room instead a double room. We have send them a message to inform you that we haven't twin room available for this date... Our hotel will be completely renovated this year (new corridor, new room, new bathroom). I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

Didier Business - 22/01/2018 AccorHotels certified review
« Great Staff - Great Public Area - Minimise your stay in the bedrooms »

The staff took care of their clients in the best possible way and the breakfast room is great but the it is really time to renovate the bathroom and the sound insulation is poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the rooms and bathrooms will be renovated between March and June 2018. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

Paolo Couples - 21/01/2018 AccorHotels certified review
« Satisfactory but in need of urgent renovation »

Professional staff, clean hotel but for a 4 star Mercure I would expect a better hotel, it really needs an urgent renovation, from the lift to the rooms but most of all the bathroom !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All rooms will be renovated between March and June (new rooms, new corridor, new bathroom with shower). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

Dacio S. Couples - 11/12/2017 AccorHotels certified review
« Everything was perfect. »

I just spent one night at this Mercure, after a long dinner party at friends. We arrived a bit tired. I forgot to do the check in online, but when we arrived it took 5 minutes. The hotel is great, clean, the rooms are well equipped. and we spent a very quiet night (no noises). Breakfast was great too. The hotel personel too.

A. S. Couples - 03/12/2017 AccorHotels certified review
« Nice hotel with comfortable rooms »

The hotel was very nice, clean and comfortable. However, we were very disappointed very the bar closed so early!? It is a great shame that after a night out, you can't come back to the hotel and wind-down in the bar with a night-cap. Also the bar staff were a little unhelpful at times. One was unable to provide us with an ice bucket!

Albert Business - 24/10/2017 AccorHotels certified review
« Mr. »

Very satisfactory service and warm accomodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALBERT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

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