Hotel - Mercure Annemasse Porte de Genève Hotel
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Mercure Hotel

Mercure Annemasse Porte de Genève Hotel

9 rue des jardins 
74240  GAILLARD
FRANCE

374 reviews
TripAdvisor Rating Based on 374 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Hammam  (Nearby)
  • Golf (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Sailing facilities (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)
    • Table tennis (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:30 / 19:00-22:30
    • Opening hours : Week-end 12:00-14:30 / 19:00-22:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between our two room categories (Standard or Comfort) according to your tastes and needs. Our renovated Comfort Rooms feature a contemporary style and offer more space.

  • 78 rooms
  • 75 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,054 reviews

Our guest reviews for Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 374 reviews
AccorHotels certified review
David W. Solo - 16/07/2017
« Very helpful reception staff »

It was an unplanned visit, but I found the staff extremely helpful and the room was sufficient (it was however in a little disrepair)

AccorHotels certified review
Mahantesh Business - 06/07/2017
« Friendly staff. Everyone went out of their way to help me »

Even though hotel is next to motorway, when the windows are closed there's absolutely no notice in the room Excellent views of the mountain

AccorHotels certified review
Anonymous Couples - 29/06/2017

one staff at breakfast was rude. difficult to communicate with not many English speaking staff. also, the location its in the middle of no where, so if you don't have a car its difficult to get around. and with all the civil works happening you cant get a bus into Geneva. FYI...the bus 61 doesn't stop in front of Ibis hotel at the moment due to civil works.

AccorHotels certified review
Tomasz Couples - 20/06/2017
« OK »

Location is not quiet, close to highway – nice view on mountains, but slightly noisy. Standard rooms, as always in Mercure. Good parking and wi-fi. Slightly worn-out furniture. Good breakfast. Very nice staff. What was unfair was air-condition failure, while outside it was 30-34 degrees.

TripAdvisor certified review
Family - 20/06/2017
« Warm »

Location is not quiet, close to highway – nice view on mountains, but slightly noisy. Standard rooms, as always in Mercure. Good parking and wi-fi. Slightly worn-out furniture. Good breakfast. Very nice staff. What was unfair was air-condition failure, while outside it was 30-34 degrees.

Our hotel has responded to the review
Our hotel has responded to the review

Bonjour Monsieur, bonjour Madame, Thank you very much for this positive comment on our team. The air-conditioning was broken but the problem was solved. Our apologies. Laurent Vinci

AccorHotels certified review
Zoe V. Families - 18/06/2017
« Not the usual Mercure standard »

Unfriendly staff. Air-conditioning not working. Restaurant poor

AccorHotels certified review
Bernhard K. Business - 25/05/2017
« Herr »

Business Trip

AccorHotels certified review
Pan Business - 24/05/2017
« Isolated location »

I was very disappointed to stay in a hotel in the middle of nowhere. I found the location very isolated with no facilities in the vicinity such as shops, restaurants, bus lines.

AccorHotels certified review
Laurie Couples - 17/05/2017
« Be sure of what you have included and don't ask staff »

First impression was really good but even after asking 2 times to several different people at the reception if breakfast was included, a few days later I've been charged 40€ for it. The price of the room was nice but the breakfast was not worth the €18.90 per person. Even when you call and explain it to the receptionist they don't even care just say yes it's like this. Worse experience in a hotel.

AccorHotels certified review
Anonymous Solo - 13/05/2017
« Clean, simple and efficient - but no public transport nearby »

Stay was good, but location was not - it would be fine if you had a car but it was in the middle of nowhere with no easy access to public transport.

AccorHotels certified review
Don G. Business - 10/05/2017
« Close to Swiss French border  »

Great

AccorHotels certified review
Anonymous Couples - 11/04/2017

Very friendly & helpful staff. Comfortable & clean room. Very nice dinner.

TripAdvisor certified review
Business - 10/04/2017
« Small rooms! »

Good property but small rooms. Very less options in food menu. Connectivity by public transport is not that convinent. Staff is good. Little language problem. Wifi is good. Bed is small. Room service is only average.

TripAdvisor certified review
Couples - 04/04/2017
« Mercure Annemasse »

Enjoyed our stay but disappointed that it was only as we checked out that we became aware of the Mercure offer of free breakfast for over 60's, which we are. As we checked in, it could have been mentioned then. Very nice dinner with good menu choice and very nice staff.

AccorHotels certified review
Anonymous Couples - 03/04/2017

Staff friendly and helpful, hotel is run down and in need of an update. Smell of cigarettes in the room

AccorHotels certified review
Anonymous Business - 30/03/2017

Room is good, reception desk very friendly and helpful. One big remark: the electronic invoice was send to my colleague (working in the same company, which is a big miss).

AccorHotels certified review
Anonymous Business - 29/03/2017

It's a good but basic hotel - good resteraunt basic rooms

AccorHotels certified review
Anonymous Business - 14/03/2017

The staff was very helpfull as I had to have laundry done, and ate at the restaurant.

AccorHotels certified review
Anonymous Business - 03/03/2017

Calm hotel despite the proximity to highway. Room is OK but air conditioning a little too noisy

AccorHotels certified review
Anonymous Solo - 02/03/2017

Hotel was generally good but not perfect. Room was chill. In order to raise temperature you had to listen to AC fan all night. Restaurant was disappointing. My starter was given to the customer on the next table. No apology, just felt like 'he' foreign, he won't realise'. Main course had to be sent back as it had not been heated up properly. Clearly pre-prepared rather than made to order. Given the promotional material in the hotel about their cuisine I would have expected better.

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