Hotel - Mercure Annemasse Porte de Genève Hotel
Mercure Hotel Mercure Hotel

Mercure Annemasse Porte de Genève Hotel

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3.5/5 420 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Hammam  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Sailing facilities (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)
    • Table tennis (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:30 / 19:00-22:30
    • Opening hours : Week-end 12:00-14:30 / 19:00-22:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between our two room categories (Standard or Comfort) according to your tastes and needs. Our renovated Comfort Rooms feature a contemporary style and offer more space.

  • 78 rooms
  • 75 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 8 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,403 reviews

Our guest reviews for Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 420 reviews
TripAdvisor review
Business - 18/04/2018
« Average hotel »

Average hotel for average price. 4 stars is much too far. Anyway, it is good solution to overpriced Swiss hotels. Good breakfast. Bathroom below expctations. Room spacious. Neighberhood nice. There are restaurants

AccorHotels certified review
Marcin Business - 17/04/2018
« Just fine hotel »

This is the 4-star hotel, but I would say three stars would be enough. Nice location away from town center, rooms are spacey but just fine. The lowest grade goes to bathroom. In this regard three stars is too much. Also the hotel was under refurbishment and noisy. However, breakfast and bar are nice. The rates were also OK.

AccorHotels certified review
S. P. Couples - 27/03/2018
« simpas »

simpas

AccorHotels certified review
Jared H. Business - 24/03/2018
« Best food ever »

Hotel was good, little expensive for the condition of the hotel and the up keep, however the restaurant was one of the best restaurants I’ve ever eaten at. The food was absolutely fabulous and the waiters were super knowledgeable and friendly.

AccorHotels certified review
Graeme Business - 19/03/2018
« Very average »

Room very dated. In desperate need of a refresh.

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In a few month, you can discover a new hôtel (new room, new bathroom with shower and new corridor). The renovation are starting on April 3rd. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
M. Business - 13/03/2018

I reserved three rooms over booking.com. When we arrived at the hotel, receptionist told me that there are no three rooms available. I showed him reservation confirmation for three rooms, but he said that's only confirmation from booking.com ?! At the end he gaved me 1 standard room and 1 privilege room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I adress you my sincerest apologies too for this mistake with booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Ken S. 1. Solo - 24/02/2018
« Up to Mercure's normal standards »

There were no problems that warranted complaint. Everything in the room worked satisfactorily. However, there was not very much on the restaurant menu that I liked and the failure to have an "open" wine (available by the carafe) makes the wine in-necessarily expensive. I think I used the restaurant twice. After that I found that I got better choice and value at outside restaurants. The only minor niggle was that one of the night receptionists (a coloured lady) took longer than others to open the car park gate, when I returned late at night. When she was on duty, I was kept waiting longer at the gate. However it was only 5 minutes at the most.

AccorHotels certified review
Rich Friends - 16/02/2018
« Retro »

Needs modernising. My brother and friend ordered a twin room and got a double, so they charged them for another room as they had let there double out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. Your brother and friend have booked a double room (large bed (160 cm) and not twin bed). After, they have send us a message to have a twin room instead a double room. We have send them a message to inform you that we haven't twin room available for this date... Our hotel will be completely renovated this year (new corridor, new room, new bathroom). I am sorry that your experience did not meet your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Didier Business - 22/01/2018
« Great Staff - Great Public Area - Minimise your stay in the bedrooms »

The staff took care of their clients in the best possible way and the breakfast room is great but the it is really time to renovate the bathroom and the sound insulation is poor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the rooms and bathrooms will be renovated between March and June 2018. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Paolo Couples - 21/01/2018
« Satisfactory but in need of urgent renovation »

Professional staff, clean hotel but for a 4 star Mercure I would expect a better hotel, it really needs an urgent renovation, from the lift to the rooms but most of all the bathroom !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All rooms will be renovated between March and June (new rooms, new corridor, new bathroom with shower). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Dacio S. Couples - 11/12/2017
« Everything was perfect. »

I just spent one night at this Mercure, after a long dinner party at friends. We arrived a bit tired. I forgot to do the check in online, but when we arrived it took 5 minutes. The hotel is great, clean, the rooms are well equipped. and we spent a very quiet night (no noises). Breakfast was great too. The hotel personel too.

AccorHotels certified review
A. S. Couples - 03/12/2017
« Nice hotel with comfortable rooms »

The hotel was very nice, clean and comfortable. However, we were very disappointed very the bar closed so early!? It is a great shame that after a night out, you can't come back to the hotel and wind-down in the bar with a night-cap. Also the bar staff were a little unhelpful at times. One was unable to provide us with an ice bucket!

AccorHotels certified review
Albert Business - 24/10/2017
« Mr. »

Very satisfactory service and warm accomodation

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALBERT H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Bandar Families - 16/10/2017
« good hotel »

nice and guite hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Alasmari, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Anonymous Couples - 10/10/2017
« Satisfying Service, cleaning, restaurant. We are customers of Mercure-Gaillard since 20 years »

Good time, although since a few months, we can notice more economical quality services than in the past and new staff at reception not as professional as we were used to. Anyway, we will continue to book at Mercure because there is nothing great to complain of, only details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LILIA N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Our hotel will be renovated next year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Peter L. Families - 05/10/2017
« Apart from the airco this would have been a great stay. »

Adequate size room and bathroom. Beds very comfortable. Service at reception good. Not too noisy even with window open. Airco is misleading: gives the impression of flexibility towards higher or lower temperature but in reality it is apparently centrally controlled. In our case the room was simply too warm but the airco only gave hot air even at the coldest setting. So we slept badly which is a big negative for a hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER LIER, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the air condition, we can't make cold and warm. Normaly during this period, the weather is cold so we have put the warm on... we are very sorry ! Thank you again for sharing your experience, and we hope your next visit will be more pleasant. Sincerely, Laurent Vinci Directeur

AccorHotels certified review
Arturas Solo - 16/09/2017
« Okay, when there's no other option »

A fine good night sleep, but not much more. Properly upkept, but aged facilities from the 90s with much needed renovation and redecorating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ARTURAS B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Mackemdave1 Couples - 09/09/2017
« Excellent view of Mont Blanc from room »

Very good hotel and quiet

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVE H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Johan S. Families - 30/08/2017
« Nice hotel, with very delicious room service. Only check in/out could be much better!! »

We stayed from August 16 (check-in) until August 21 (check-out) in Mercure Annemasse Porte de Geneve. Because we booked a package deal via KLM/Airtrade (Expedia Collect), things went wrong with the check-out. My American Express was charged with two amounts that were completely wrong. We didn't make use of the breakfast-services of the hotel, but we were charged anyway. Because we were a little bit in a hurry we were not able to check out in a good manner. Maybe we had to ask for all the receipts/invoices and check it all out at firsthand. After some email conversation with the front manager, Michael everything was charged back/recovered without hesitation. Thank you for that! The staff was friendly, the hotel clean, nice swimming pool, good food.....so in that sense perfect! The only issue was the booking. It seems that when you book via a third person things can get too complicated, which translates into errors. So check this out!

AccorHotels certified review
Mithilesh Business - 24/08/2017
« It was okay »

Location wise not good. The services were Okay but could be better. Concierge could be better

Our hotel has responded to the review
Our hotel has responded to the review

Dear MITHILESH M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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