Hotel - Mercure Annemasse Porte de Genève Hotel
Mercure Hotel Mercure Hotel

Mercure Annemasse Porte de Genève Hotel

3.5/5 463 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Outdoor unheated pool
  • Well-being  (Nearby)
    • Hammam
    • Sauna (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf course 9 holes
  • Beach and water sports  (Nearby)
    • Boat excursions (Nearby)
    • Kayaking (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Sailing facilities (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)
    • Table tennis (Nearby)
  • Ski hire facilities  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:30 / 19:00-22:30
    • Opening hours : Week-end 12:00-14:30 / 19:00-22:30

Business services

  • 5 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the room that suits you best from our three categories (Classic, Superior and Privilege) and experience our new renovated rooms.

  • 79 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 8 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,707 reviews

Our guest reviews for Mercure Annemasse Porte de Genève Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 463 reviews
Stephane B. Business - 12/02/2019 AccorHotels certified review
« Ok, but I didn't receive my invoice by e-mail, unlike what I was tild at the reception »

NEw rooms are nice

Robert L. Business - 07/02/2019 AccorHotels certified review
« Overall experience was Satisfactory. »

My experience was overall very acceptable, the hotel was very clean and friendly. The room was more than adequate, it was clean and well maintained and looked nearly new. I have no complaints with the accommodations at all.

Me O. Couples - 18/01/2019 AccorHotels certified review
« Refurbished room, refurbishments ongoing »

A very pleasant stay in a newly refurbished room. The refurbishments are ongoing and during our stay there was no restaurant and the breakfast room transferred to a conference room. We were told of this after our booking.

Carlo Business - 11/01/2019 AccorHotels certified review
« The hotel is still not at a 4 star international level »

At the check-in I was asked for payment, but couldn't get the receipt (for fast check-out two days later) Rooms refurbished, but shower don't have door, so water is melting the bath's floor. Towels (in particular shower's one) too small Reduce breakfast assortment (and no cappuccino!) due to restructuring works Available tangerine were bad Poor restaurant menu (meals assortment), I preferred to have dinner outside the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In the future, with our new buffet breakfast, you can have a cappuccino. Regarding towels, they have the normal size of a shower towel. Our new restaurant "La Yourte" opens its doors in a few days and we hope that this new concept will please you more. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

Laurie S. Couples - 09/01/2019 AccorHotels certified review

Allowing for the necessary work in progress VERY GOOD. However both my wife and I are Accor members ... so why do we only get ONE complimentary drink?

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENCE MOSS s., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the loyalty card, only one card is registered by reservation and for the allocation of points therefore, there is only one drink offered. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

Maggie R. Couples - 03/01/2019 AccorHotels certified review
« Building Site »

Got to the hotel driving from Reims to Florence, got there at 1300hrs, expecting to get a bite to eat and a drink, no we could not, as the hotel was being renovated and there was nowhere to go only the room, had to get a taxi into Annemasse twenty euros, where we managed to get lunch, had a walk around the town, then got taxi back another twenty euros. Booked for dinner asked the waiter if we could try the wine , not a lot of choice, but he was very helpful , we did not like any of the red wine, so had to purchase a bottle of champagne to go with our dinner, which when it came was awful. We had breakfast which was very nice. We are glad we never paid the full price for this hotel , but it did take a lot of my membership points, very disappointed and will not use a Mercure in the near future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our restaurant was exceptionally closed but you had the opportunity to have lunch in your room with the room service. Regarding the wines at your dinner, they are selected by the Bettane & Desseauve Guide, which are a reference in the wine world. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Chargée de clientèle

Jeremy Business - 02/01/2019 AccorHotels certified review
« positive »

It was good. Only the Wifi range was bad at my room.

Lucie K. Business - 03/12/2018 AccorHotels certified review
« Nice »

It was nice despite the renovation

B. Business - 12/11/2018 AccorHotels certified review
« Too bad that the hotel was under reconstruction »

As usual the room was great. The new refurbishment is nice. Too bad that the hall and restaurant were under reconstruction. This stopped us to have diner there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. We are very happy to see that you have appreciate the new room and the nice refurbishment. Regarding the restaurant, the new one will be open on december. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope we can welcome you next time. Sincerely, Laurent Vinci Directeur

Kenneth S. Couples - 19/09/2018 AccorHotels certified review
« Disturbance caused by renovation works and interruption to water supply »

The hotel is being renovated. I am not convinced that the renovations are necessary or desirable. One of the things that I liked about this hotel, was that there was ample desk space and conveniently located power points for setting up my computer and printer. The hotel is now in the process of ripping out the long ledge under the window in the standard rooms, that served as deskspace. It is being replaced with a small table that is a fraction of the size. I believe that similar action will be taken in the superior rooms. This hotel may therefore be less suitable for me in future. I might use Ibis Rouge instead, because desk workspace is a standard feature. There was unacceptable drilling noise. At first this only happened in the afternoon and was therefore tolerable, but on the 3rd day of our stay it started at 1000h. If I had known in advance that renovation works with this level of noise were taking place, I would have chosen a different hotel. On 3 occasions, the water supply was interrupted between 1400h and 1730h without any advance notice being given, although I anticipated the 2nd interruption. Reception claimed that a warning notice was placed on the reception desk on the morning of each day that an interruption occurred. This is totally inadequate. A printed notice should have been delivered to each guest room, before midnight on the preceding day at the very latest. In fairness, the hotel waived some restaurant charges, in consideration for the inconvenience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the rooms located on the 4th floor will not change and the long edge under the TV will not be replaced by a small table. We reiterate our apologies for the noise and the water cuts during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Véronique Simon Guest relation

Anonymous Solo - 08/09/2018 AccorHotels certified review
« Nice Hotel »

Nice Hotel, nice room. Very far from restaurants amd Bars a part the one of the hotel.

Anonymous Business - 04/09/2018 AccorHotels certified review
« Great Service »

Clean room great staff good service

Anonymous Couples - 25/08/2018 AccorHotels certified review
« Excellent stopover »

Clean, comfortable, efficient service, good value

Stephen Families - 24/08/2018 AccorHotels certified review
« Very good »

A good, refurbished room was very comfortable. Staff extremely welcoming.

Enrico P. Families - 01/08/2018 AccorHotels certified review
« Smooth and relaxed »

Very warm welcome with our dog and welcomed in a nice room at ground level, with a carpet and food/water bowls for the dog !

Iqbal Couples - 22/07/2018 AccorHotels certified review
« Very old need refurbishment »

It was just ok..hotel needs big renovation..there was smell inside the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear IQBAL M., Nous somme en effet en pleine rénovations et lors de votre prochain passage vous pourrez apprécier le confort de nos nouvelles chambres. Cordialement, Laurent Vinci Directeur

Sji Business - 27/06/2018 AccorHotels certified review
« mountain view »

I was given a privilege room, which I found was because it was top-floor, and facing Mont Blanc. it was very nice to see that view from the window. the rooms are a little bit 'tired' but reasonably modern. the reception team are very friendly and helpful. breakfast was ok, I didn't appreciate being told where to sit - I prefer to choose where I want to sit, usually a peaceful, quiet spot. Overall I would happily recommend the hotel to anybody, it has everything you need, and is well positioned for access to Geneve, and to the mountains, and the main autoroutes. My main last impression of the hotel though is the warmth and friendliness of the reception team. They are a key asset to the hotel.

Gas Business - 17/06/2018 AccorHotels certified review
« Good but dirty »

Excellent personnel, old dirty rooms. If you offer a free drink think that some people don't like beer but e.g. Martini

Our hotel has responded to the review
Our hotel has responded to the review

Hello, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annemasse Porte de Genève. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our hôtel is actually on refurbishment. In few month, we can provide new rooms and new bathrooms. Regarding the free drink, you have choice beetween a glass of wine, beer and soft drinks. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Laurent Vinci Directeur

Ernesto Business - 15/06/2018 AccorHotels certified review
« Good hotel in process of remodeling »

Good hotel but mixed feelings about the location: next to Swiss border but need tge car to find restaurants, etc.

Mary H. Solo - 28/05/2018 AccorHotels certified review
« Short visit »

I was pleased by the warm welcome . My room was very comfortable and clean. The breakfast was delicious with plenty of choice. The dinner was also delicious. I will stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Hello,, We very much appreciate your comments regarding your stay at the Hôtel Mercure Annemasse Porte de Genève. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Laurent Vinci Directeur

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