Hotel - Mercure Le Havre Centre Bassin du Commerce Hotel
Mercure Hotel Mercure Hotel

Mercure Le Havre Centre Bassin du Commerce Hotel

4.0/5 584 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public indoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 13  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf lessons
  • Beach and water sports  (Nearby)
    • Boat excursions
    • Jet skiing
    • Kayaking
    • Sailing facilities
    • Snorkelling/Scuba diving center
  • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-24:00
    • Opening hours : Week-end 06:30-24:00

Business services

  • 6 meeting room(s)
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Hotel location

Our rooms

There are 3 types of rooms: the Elegance Room is perfect for 1 or 2 guests, the Junior Suite (517 sq. ft.) is ideal for families and the Privilege Room (517 sq. ft.) for couples or families enjoys a magnificent view of the Bassin du Commerce.

  • 99 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 26 family rooms
  • 4 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,406 reviews

Our guest reviews for Mercure Le Havre Centre Bassin du Commerce Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 584 reviews
Mickey Couples - 03/01/2019 AccorHotels certified review
« Very comfortable »

Comfortable hotel but a little far from the seafront.

Alexandre Couples - 02/01/2019 AccorHotels certified review
« Below expectances »

The hotel is well placed and overall comfortable, has a nice bar/restaurant. Nevertheless, I had many issues during my stay. Most of them were quickly solved by the hotel staff. Even though, I wouldn't expect these sort of problems even in a 3 star hotel: 1. Upon arrival, I waited more than 15 min in the reception for someone to show up and give me the card to access my bedroom. 2. The remote control of the TV was not operational. 3. There was an electrical blackout in some floors of the hotel, including mine. 4. The invoice was incorrect, billing breakfast without request. The invoice is also difficult to understand and lack transparency. On the restaurant bill (HT = 50.91; TTC = 56.00 Euros), then tax over the restaurant bill (HT = 4.17; TTC = 5.00). Why tax over a tax? 5. The parking is quite dirt. 6. A dog was left alone in a bedroom in my floor on Sunday morning and it was desperately barking and scratching the door...

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEXANDRE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. This is not an extra charge, you ad red wine during a diner charge for 5 euros. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Anonymous Business - 24/12/2018 AccorHotels certified review
« one stay night »

nice room - service can be improved When I asked to a printed copy of my invoice, I was told that it is no longer possible and that it will be sent by email. I never received the invoice and I have to call the hotel to get it sent. This is time loss for a business stay where we expect everything to be smooth and easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID MR T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we launched our new computer booking tool from the day of your arrival and therefore our first departures the next day . Our receptionists are doing everything they can to make this work and have the will to do it right. Please excuse us for the inconvenience. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Anthony M. Business - 20/12/2018 AccorHotels certified review

Comfortable as usual stay quite ofte in the year

Sarmad Q. Business - 19/12/2018 AccorHotels certified review
« le havre »

the breakfast area was very poorly lit up with very uncomfortable seating. the staff were also very slow to clean up as tables became free

Our hotel has responded to the review
Our hotel has responded to the review

Dear SARMAD Q., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Anonymous Business - 12/12/2018 AccorHotels certified review
« average »

The lady at the desk could not speak English, many emails I received were in French language only. Took a long time to order a beer at the beer which was very expensive ! There were no croissants and yoghurt at the breakfast only when I was finished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHEL W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Cat F. Business - 10/12/2018 AccorHotels certified review
« Just ok »

- phone in the room didn’t work - Didn’t receive password to get out of car park, had to work it out and come back up to reception - karaoke in bar on a Wednesday nite that could be heard in the bedroom until finished at 10:30pm - Receipt not emailed as agreed and had to be contacted to be requested - Food was excellent though!

Our hotel has responded to the review
Our hotel has responded to the review

Dear F. CATHERINE MISS, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Forgetful S. Business - 07/12/2018 AccorHotels certified review
« Very customer orientated with care »

My arrival at the hotel was easily a stressful situation as I had unbelievable left my laptop bag near the train station on the street when checking directions towards the hotel. In my defence it had been a long day as I trained by train all the way from Blackpool in the UK. All the trains and connections went smoothly but shortly before arriving at the hotel I turned to look at my shoulder as something felt wrong and I stopped dead in my tracks and said to my travelling colleague, “I have left my laptop bag back on the street”. The bag contained my company laptop, personal iPad, return train tickets and most importantly; passport. I toute suite ran back along the road to hopefully find where I stupidly left it. It was no longer there. I went into the bar and newsagent to ask if by any chance someone had found it on the street but it had not. After speaking to my colleague on the phone I returned to check in at the hotel. Just before entering the hotel, I joked with my colleague that I had printed my reservation and it was in the bag and I may somehow be re-acquainted with the bag. He just laughed and said there was no chance. A5 the reception desk from your amazing reception staff I was asked my name. While I gave her my response as was saying to myself, “Do not ask for my passport”. When I told her my name, she asked if I had travelled by train. Immediately I was surprised and thought “Wow”, how would you know. I turned to my colleague with a look of puzzlement. She then subtly asked If I had had I had something missing, and that was when my disaster turned into a very lucky situation. The security staff hat train station contacted the hotel about the abandoned bag and your staff was key to my be re-acquainted with all my possessions. I am truely grateful and I hope you recognise what a great team you have at Le Havre.

Alexandre H. Business - 04/12/2018 AccorHotels certified review
« Great! »

Very good breakfast, nice working team, good international standard rooms

Steve Business - 29/11/2018 AccorHotels certified review
« Very good rooms and excellent breakfast »

Comfortable and with efficient staff and an excellent breakfast

Scott E. Business - 27/11/2018 AccorHotels certified review
« comfortable as always. »

Easy, comfortable enjoyable stay for a 2 night business trip in Le Havre. I will use Mercure next time I visit.

Camelo Business - 26/11/2018 AccorHotels certified review
« nice »

was ok, just one night but I still has blocked the pre-authorization on my account...

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAMILO T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Al Business - 02/11/2018 AccorHotels certified review
« Great hotel downtown Le Havre »

Very nicely located hotel in downtown Le Havre. The rooms were very clean as were the bathrooms. The bed was very comfortable. The staff at the hotel, the bar, and the restaurant or a very friendly, professional, and helpful.

Xavi Business - 29/10/2018 AccorHotels certified review
« it was ok »

staff was very nice. room was clean and comfortable. My feedback goes to the fitness room, where there was no water! (oh actually yes, 1 bottle on the first days, but the closet was empty on the next 4 days) Also, disappointed by the breakfast, there was very few vegan options.

Scott E. Business - 24/10/2018 AccorHotels certified review
« Nice hotel, good location. »

Hotel was well located. Breakfast good. No Wardrobe in hotel room ( 101 ). Had to hand shirts on light fitting !

Sylvain Business - 16/10/2018 AccorHotels certified review
« very enjoyable experience »

I really enjoyed the restaurant. Only point to improve is the invoice which I didn't receive through my email (only the duplicata) so I had to ask for it in a separate email.

Adrien R. Couples - 03/10/2018 AccorHotels certified review
« very comfortable. able to secure a room at the last moment »

good dinner from the special du jour! Location a bit out of the way but very accessible

Gary C. Business - 03/10/2018 AccorHotels certified review
« Relaxing after a days work »

Very comfortable and staff that were very helpful

Bernard J. Couples - 11/09/2018 AccorHotels certified review
« A very good location. »

We had a good stay in Le Harvre in a very nice hotel.

Agustin F. Business - 09/09/2018 AccorHotels certified review
« tranquilidad y "value for money" »

Very quiet and relaxed. Perfect timing for resting after busy business.

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