Mercure Le Havre Centre Bassin du Commerce Hotel 4 stars

TripAdvisor rating 4.0/5 647 reviews
Mercure Le Havre Centre Bassin du Commerce Hotel
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Hotel extras

  • A subtle, unique and truly modern transformation

  • Located in the heart of the docks

  • The perfect place for a casual chat

  • Happy Dock bar offering food made with fresh local produce

  • Fitness center and relaxation area (with foosball and pool table)

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Golf
  • Beach and water sports
  • Bike rack facilities
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Le Havre Centre Bassin du Commerce Hotel

Chaussée Georges Pompidou
76600
le havre
france

Tel: +33235195050

Fax: (+33)2/35195099

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    DEAUVILLE At 28km / 17.4 miles

  • By plane

    LE HAVRE OCTEVILLE At 8km / 4.97 miles

  • By plane

    PARIS ORLY At 200km / 124.28 miles

  • By plane

    ROISSY CDG At 200km / 124.29 miles

  • By plane

    ROUEN BOOS At 85km / 52.82 miles

  • By boat

    P&O PORTSMOUTH FRANCE At 1km / 0.63 miles

  • By helicopter

    LE HAVRE OCTEVILLE At 10km / 6.25 miles

  • By train

    LE HAVRE At 1km / 0.63 miles

GPS :49.490106, 0.116696

Our accommodations

There are 3 types of rooms: the Elegance Room is perfect for 1 or 2 guests, the Junior Suite (517 sq. ft.) is ideal for families and the Privilege Room (517 sq. ft.) for couples or families enjoys a magnificent view of the Bassin du Commerce.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 24
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 48
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

HappyDock

Type of cuisine: French

The Sur les Quais restaurant and the Sextant bar are open for lunch and dinner and serve gourmet seasonal cuisine. Enjoy our terrace when the weather turns warm.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HappyDock

Photo non contractuelle / Strictly non binding

Bar open every day during the week.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 200

  • Maximum capacity: 134 people

  • Maximum banquet capacity: 180 people

Find out more

Our guest reviews for
Mercure Le Havre Centre Bassin du Commerce Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,827 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

647 reviews

Average

TripAdvisor rating 4.0/5

stephanievanderh2019 Business - 22/08/2019 TripAdvisor review

This was my first stay here. I am not a fan of negative comments, however I do feel that there is room for improvement here. Firstly, I did not get the room that I had ordered but I was far too tired from my trip to complain and I did not feel that the staff were engaging enough to speak with. For me the restaurant was my biggest disappointment. I am Celiac, which means that I have an allergy to gluten, and this was difficult to explain to the restaurant. I felt as though this was an inconvenience and they did not seem to understand how this could affect me. I did pick up contamination and I was sick all night after eating there and I did not risk to go back the next night. The rooms were comfortable and the beds were very comfortable and i slept really well. Free parking is limited but there is plenty of paid parking.

Excellent

Customer review rating 4.2/5

Anonymous Families - 10/08/2019 AccorHotels review

Best hotel we stay in our holiday

Dear RENATO B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

nice week-end break

Customer review rating 4.2/5

Anonymous Families - 31/07/2019 AccorHotels review

quiet and friendly atmosphere - helpful with the kid, very nice breakfast too (and good beers!)

Dear JEROME H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Lovely hotel however need to make it clearer about where the underground parking is

Customer review rating 4.2/5

Chris T. Couples - 31/07/2019 AccorHotels review

We arrived late on the Saturday night at around 10:45 having read online that there was secure underground parking available, however we could not find the underground parking anywhere and were asked by the hotel to street park, which wasn't ideal considering we had all of our camping equipment in the car so parking on a main road outside the hotel wasn't ideal and meant myself and my partner were both quite stressed before and during our stay as we weren't familiar with Le Harve at all, if we'd have known that the underground parking wasn't easy to access we probably would've booked somewhere else. The staff were very helpful with regards to telling us we could park on the street for free as it was going into Sunday and the hotel did seem lovely, it was just a bit of a shame that it was overshadowed by the parking situation.

Dear CHRISTOPHER T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Clean, comfortable and a great meal!

Customer review rating 4.2/5

Christopher Couples - 30/07/2019 AccorHotels review

The hotel met our expectations fully.

Top

Customer review rating 4.2/5

Lh76 Couples - 19/07/2019 AccorHotels review

Personnel au top

Dear SALIMA M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

2 Night business stay

Customer review rating 4.2/5

Shaun Business - 17/07/2019 AccorHotels review

Easy, smooth and comfortable

Dear SHAUN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice
Customer review rating 4.2/5

Anonymous Couples - 17/07/2019 AccorHotels review

ensemble confortable

Dear JEAN-RENE G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice
Customer review rating 4.2/5

Anonymous Couples - 07/07/2019 AccorHotels review

Initial impression was a strange reception area with no desk, however a good restaurant with reasonable choices. Room comfortable. Car parking adequate but is situated under adjacent building and need to carry luggage up a spiral staircase and then wheel it a hundred yards to front door. Very limited parking outside on main road for unloading.

Best Accor Experience ever!

Customer review rating 4.2/5

Anna Families - 01/07/2019 AccorHotels review

I have stayed in many Accor Hotels all over the world in the last 20 years (Sofitel,Novotel, Mercure, Ibis). Mercure Le Havre was the best client experience so far! A wonderful welcome, fantastic customer service and a generally happy feel everywhere in the establishment.

Dear ANNA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Ok, but expected more for the price.

Customer review rating 4.2/5

Anonymous Couples - 29/06/2019 AccorHotels review

Room was clean, however the water from the shower was going all over the bathroom floor. The shelf in the shower was not attached to the wall securely, and was unusable. The attitude of some of the staff in the bar was unfriendly. Breakfast was way too expensive at €30 each!

Dear ADRIAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Excellent

Customer review rating 4.2/5

Lee M. Couples - 22/06/2019 AccorHotels review

Letting us book in on the day was the best thing about our trip. We had booked another hotel before which wasn’t very nice so it made our stay so much better

Dear Lee M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Le Havre Centre Bassin du Commerce. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie ROY Directrice

Holiday booked by me for friends who were disappointed

Customer review rating 4.2/5

Adrian G. Friends - 15/06/2019 AccorHotels review

I have always, previously, been happy with Accor hotels. The last being the Ibis Earls Court London which was excellent. My friends however report back a poor experience at the Mercure Le Havre which, as this stay was a gift from me to them is embarrassing and disappointing for me.

Dear ANDRAIN G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Another great stay, only downside is the breakfast.

Customer review rating 4.2/5

P Business - 26/05/2019 AccorHotels review

Overall very pleased yet again with my stay, i have nothing but positive things to say about the rooms and the staff. Only negative/suggestion i would add is that although there is a good selection for breakfast, the sausages/bacon/eggs were disappointing (recurrent as i have stayed at the hotel on numerous occasions). Specifically the scrambled eggs which were runny and appeared to be powdered.

Good

Customer review rating 4.2/5

Robert Business - 18/05/2019 AccorHotels review

All went well

Customer review rating 4.2/5

Vincent Families - 17/05/2019 AccorHotels review

Nice Hotel, nice personel.

This was a very nice stay!

Customer review rating 4.2/5

J. D. F. Business - 15/05/2019 AccorHotels review

Staff is very helpful and friendly! I don't speak much French, and they were very helpful with translating into English. Much appreciated!

OK

Customer review rating 4.2/5

Anonymous Business - 13/05/2019 AccorHotels review

Need to improve selection of food in the afternoons

Very disappointing

Customer review rating 4.2/5

Anonymous Couples - 13/05/2019 AccorHotels review

The welcoming was vey low key for a Mercure hotel.No indication of where the hotel reception was.Nobody to say hello. The room would benefit from some update. Shower leaking.Plumbing very noisy. Lights too low in general especially in the bathroom. Very dangerous situation with one plug close to the bed.promised to be remediated but was not. The garage door did not close properly. Except for one lady the staff was very nice and friendly. The entrance of the hotel with a bar, some games etc... does not match the Mercure style . We chose this hotel because we stayed there some years ago and were satisfied with the location and service.We would not go again.Better to stay at the Novotel or Ibis style close by.

Dear CLAIRE R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Le Havre Centre Bassin du Commerce. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie ROY Directrice

Very good, as usual

Customer review rating 4.2/5

Pierre Business - 03/05/2019 AccorHotels review

Very good as usual. Good staff and beautiful place

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