Hotel - Mercure Annecy Sud Hotel
Mercure Hotel Mercure Hotel

Mercure Annecy Sud Hotel

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3.5/5 525 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Massage  (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 67 rooms
  • 10 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,387 reviews

Our guest reviews for Mercure Annecy Sud Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 525 reviews
AccorHotels certified review
Malcolm Couples - 12/04/2018
« Well worth the money »

The hotel staff were extremely polite. We ate in the restaurant on the evening and had breakfast. The menu had a good selection. The food was cooked well and the prices were very reasnoable. When we had a small problem with the room this was dealt with quickly and efficiently by the staff. The room was comfortable. Good WiFi in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for your detailed feedback, it's always appreciated. We are happy to read that you enjoyed a faultless stay with us ! We are glad that our room and staff met your expectations. We will share your lovely comments about our breakfast and restaurant Team with them. We all hope to see you again soon. Yours Sincerely,

AccorHotels certified review
Mrs P. Couples - 27/03/2018
« A regular overnight stop en route to a skiing holidayl »

Every year we stay in Annecy as it is very convenient spot on our way to and/or from a skiing holiday. We find the hotel very convenient and comfortable, and appreciate the recent upgrades to the room and in particular bathroom. The restaurant was modernised some years ago, and has sadly lost its charm and appeal. We miss the huge fresco of the lake, and in particular the high level of cuisine. The food is fine, but not outstanding and the ambience is gawdy (with the lime green chairs) and bright lighting. However, the price is good value for money and luckily the special selection wine list remains. We stayed on a Sunday night, and as the restaurant was closed we went into the historic centre of Annecy and had a delightful meal in a traditional Savoyard restaurant. Normally we prefer to dine at the Mercure, but it did not bother us that the restaurant was not open. As always, the accommodation was of a very good standard, and the receptionists were friendly and welcoming.

AccorHotels certified review
A Families - 09/03/2018

Like the family room with a door inbetween two bedrooms. Kettle was dirty inside and oud. The shower had no hot water after one person, had to wait for 15mins for the next hot water. And we are 3 in the room. Lift was broken the second day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SHIN L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Kim D. Families - 25/02/2018
« Nice stage hotel »

Nice stay. I liked the free car park, the silent room and the breakfast. The restaurant was well renovated, however, the maintenance of the other parts seems a little bit neglected. A pre-authorisation of the VISA-card was imposed to make a reservation for dinner but next time I will skip this.

AccorHotels certified review
Mk Couples - 25/02/2018
« Good, clean, comfortable. &very convenient stopover on our journey to Sothern France »

Room was very comfortable & quiet so we had a good & refreshing sleep ready for our onward journey. Reception staff & breakfast room staff were all excellent, very helpful. Unfortunately, when we arrived at about 7pm there were no restaurant facilities available, we were only offered snacks. We decided to go out to find a restaurant (again the reception staff were very helpful with restaurant suggestions). Bit disappointed to have to go out after travelling all day including a flight delay & also it was raining heavily.

AccorHotels certified review
Anonymous Business - 23/01/2018
« Staff attention to detail a disappointment »

Check in was OK, room also OK - clean and adequate for a 1 night overnight business stay. However, in the restaurant the attention to detail of the staff was poor. We ordered a beer with our meal and water for the table. Neither arrived - we asked again after our starter and eventually the beers arrived, but the water never did arrive. Similar with coffee at the end of the meal - I ordered espresso - arrived OK - my colleague ordered white coffee - never appeared. Meal itself was OK but the service was just not up to the standard expected. I would consider to stay at this hotel again but would not eat here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROBIN CRAIG V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Lissette R. Families - 09/12/2017
« Hotel undergoing renovation »

We were not happy with out stay because it was undergoing renovation and it smelled like paint everywhere. We were travelling with three children, ages 7, 6 and 7 months. The staff was friendly but we were extremely dissappointed with our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LISSETTE RIMOLA-DURIEU, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Sarah D. Couples - 04/12/2017

very friendly staff, rooms large and clean

TripAdvisor review
Friends getaway - 01/12/2017
« Good accommodation let down by very poor breakfast. »

The hotel is a little out of the centre of Annecy but that makes it easy to get to and park. The rooms were very comfortable and the staff at reception very friendly and helpful. Unfortunately the same cannot be said for the breakfast restaurant. The hot food was actually quite cold - not only unpleasant but also unsanitary. Staff were uncommunicative and unhelpful. Get ready for a management defence sayjng this was unusual - unfortunately that would be defensible because we saw the hotel manager helping himself to the supposedly hot eggs.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your stay here at the Mercure Annecy Sud. We were very disappointed to hear that your experience did not meet your overall expectations. Please allow us to express our sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest and your feedback is very important to us. We’ll be sure to look into the points that you have raised in order to make improvements where necessary. I hope we can welcome you back to Mercure Annecy Sud Hotel some time in the future. Kind Regards,

AccorHotels certified review
Anonymous Business - 13/11/2017
« AFFAIRE »

professionnel

AccorHotels certified review
Fleur E. Couples - 13/10/2017
« Very friendly staff. Especially the evening head waitress. Lovely bar area. Lovely room. Great breakfast. Very good evening meal »

Only complaint was a mild sewage smell near reception. Staff trying to disguise this with copious spraying of revolting air freshener. This DOESNT WORK! It makes it worse. Please open your doors to let the smell out and find the cause of your problem and fix it.

AccorHotels certified review
Abdullah M. Couples - 12/10/2017
« Perfect »

Like the room, the parking and the location if you are coming from south of France

AccorHotels certified review
Dickie B. Couples - 02/10/2017
« Dickie B »

The staff were good, the room was above our expectations, the breakfast was top class, the pool we never used, the outside of building could do with uplifting as it's the customers first impression. For us it was not near enough to the lake as my wife has damaged hips, but that was our choice and no fault to Mercure. Overall a very good place to stay, would go again but next time hire cycles and ask hotel for a safe lock up. More than 3* we think!. Thanks Mercure

AccorHotels certified review
Frederik Business - 28/09/2017
« Smelly rooms, shabby bathrooms, breakkfast okay »

Reception was nice, but the first room smelled like cold cigarette smoke and I had to change my room. The second one smelled like old people. That was not very comfortable. Also the bathroom was very shabby. I recommend to renovate the bathrooms and rooms as soon as possible and to forbid smoking in the rooms. I will never stay again in that hotel and will not recommend it to anybody. The breakfast was okay, but the price is a lot to high.

Our hotel has responded to the review
Our hotel has responded to the review

Dear FREDERIK B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Aristotele Couples - 23/09/2017
« This place does not justify the Euro 190 cost »

This place is a disaster for a handicapped person. Just 2 parking spaces (occupied). The (VIP) room assigned at the far end of a long corridor. The doors to the floor hardly manageable for a single person, no balconies. On the positive side, the bathroom was beautifully tiled with modern fixtures and there were bathrobes and slippers.... not enough to dampen the feeling of being ripped off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear WERNER G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Gil B. Families - 20/09/2017
« Very very bad »

I had booked 4 rooms for my older family. Elevator was stuck and they had a serios shock

Our hotel has responded to the review
Our hotel has responded to the review

Dear GIL & AVITAL b., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

TripAdvisor review
Couples - 20/09/2017
« Disappointing »

Overnight stay in the beautiful town of Annecy. Disappointed on location and standard of this hotel property. Not to the standard expected of a Mercure. Restaurant also not great. Menu very restrictive and not good value. Would not recommend

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madame and Sir, We thank you to have taken the time to give us your opinion about your stay in our hotel. We are sorry that the service and the restaurant did not meet your expectations, and we beg you to accept our sincerest apologies. Concerning the location, indeed we are outside the city center but we have a free car park for your convenience. We hope we can welcome you back to the hotel Mercure Annecy Sud for your next stay in Annecy. Kind Regards,

AccorHotels certified review
S. B. Couples - 11/09/2017
« very comfotable stay and helpful staff »

pleasant overall experience and very good staff. Excellent dining and waiting staff.

AccorHotels certified review
Alan J. Couples - 28/08/2017
« Great hotel »

Although not accessible without a car it was a very nice hotel with good food and comfortable beds. Swimming pool outside,nice size. Helpful staff. Great breakfast.

AccorHotels certified review
L. Couples - 24/08/2017

Agreable

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