Hotel - Mercure Annecy Sud Hotel
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Mercure Hotel

Mercure Annecy Sud Hotel

76 Avenue D'Aix les Bains  BP 62 - SEYNOD CEDEX 02  BP 62 - SEYNOD CEDEX 02 
74602  SEYNOD
FRANCE

471 reviews
TripAdvisor Rating Based on 471 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  EUR
  • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Massage  (Nearby)
  • Outdoor playground for children
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Nearby)
    • Jet skiing (Nearby)
    • Pedal boat (Nearby)
    • Rafting (Nearby)
    • Water skiing (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying)
    • Billiards/Snooker
    • Karting facilities (Nearby)
    • Skating rink (Nearby)
    • Table tennis

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 67 rooms
  • 10 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 1,921 reviews

Our guest reviews for Mercure Annecy Sud Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 471 reviews
AccorHotels certified review
Harald Families - 14/08/2017
« Great Stay »

Kids loved the pool, parents enjoyed the poximity to downtown as well as the food in the restaurant. Extremely friendly staff.

AccorHotels certified review
Sven G. Families - 03/08/2017
« a short stay on the way to the South »

Annecy is a nice location, however this hotel needs renovation.

AccorHotels certified review
A M. Families - 28/07/2017
« Lovely Hotel in Annecy »

Hotel was very good. Comfortable beds and clean room. Reception staff very helpful. The staff in the breakfast room could have been more pleasant. We were told at 9.55 that the breakfast was finished = made us feel that we had to get out. There was a very pleasant girl on the bar called Dijella (not sure of spellng),

AccorHotels certified review
Darcy Families - 23/07/2017
« It was ideal for a stop over but probably would want to stay longer than 2 nights as was a bit of a walk to the town with our children. »

Overall the hotel is fine. The family rooms are great as you have a separate room for the children to sleep in. The bathroom is in need of being refurbished but were very clean. The downside is the walking distance to the town and also lack of restaurants near the hotel. The food in the hotel was limited and expensive.

AccorHotels certified review
Gerson S. Families - 23/07/2017
« Average stay »

bed sheets didn't smell good, asked to be changed once, however overall sheets still smell not so good

AccorHotels certified review
Dr L. D. Friends - 19/07/2017
« Room stank of stale smoke »

My room stank of stale smoke. It was supposed to be a non-smoking room!! After unpacking my stuff and opening the window the room still smelt after an hour. When I went down to reception they offered me another room - which smelt no better! So I stayed in the original room. The lady told me to take it up with management in the morning. On checkout my bill was wrong - they tried to charge me for two meals when I'd only had one! When I mentioned the smelly room all the manager said was 'how could he stop someone smoking in a room' !! That was it - so I wouldn't stay here again! Dr Larry Dunn from the UK

AccorHotels certified review
Suzieq Couples - 11/07/2017
« Stop over »

Lovely hotel a short drive from Annecy itself (which is beautiful) The hotel was clean and smelt great. Our room larger than normal and the shower was great. The staff were friendly and helpful. We did not eat in the hotel but the dining room looked inviting. The outside terrace around the outdoor pool was lovely for a night cap. Will stay again if in the vicinity

TripAdvisor review
Couples - 11/07/2017
« 1 night Stop Over »

Lovely hotel with outdoor pool. 10 minute drive from Annecy which is beautiful and well worth a visit. The room was large and clean with a lovely shower. The staff were helpful and friendly. Nice outside terrace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We thakk you for your good reviews concerning our hotel. Hoping to welcome you soon.

AccorHotels certified review
James A. Couples - 06/07/2017
« Helpful desk staff and a clean comfortable room. »

The desk staff were very helpful to us and also offered a good service to other customers. The breakfast was good, but the scrambled egg was cold and the serving spoons were to short and had fallen into the buffet. Apart from that the rest of the breakfast was good. The bathroom and shower were very good and the room air conditioning was effective.

AccorHotels certified review
Anonymous Couples - 03/07/2017
« Mrs »

Good value, friendly service, good and comfortable bed. Good value. Good breakfast. The nice lady on reception helped out by getting an extra pillow whereas the man said it wasn't possible.

AccorHotels certified review
Leonid Solo - 27/06/2017
« Nice hotel in nice town »

Very good Hotel with big parking for your car, very good kitchen(breakfast and dinner), quite good Wi-Fi. Just one problem- situated in 15 min driving to the lake or center of Annecy

AccorHotels certified review
Maggie Families - 25/06/2017
« FAWLTY TOWERS »

unfortunately VERY DISAPPOINTING chose this brand as it is Mecure and expected a good standard not a good reflection of your brand at all, also chose it precisely as it had a pool. The pool side patio was under construction and the pool dirty, so could not be used. No forewarning nor apology from you ! You must have been aware of this repair work. The restaurant was a complete disaster - breakfast - no plates, no eggs, no general awareness of clients needs or replenishment of items - instead the staff were more interested in constantly re setting tables for dinner around us all , which was very noisy. This should have waited until the end of breakfast., The same scenario at dinner as though we were all an inconvenience. We waited ages for someone to attend to the bar and having ordered our bottle of wine it took 3 attempts to get the correct one. I approached the manager of the restaurant and she was not really interested,she just blamed it on the staff who were very young and cleartly not trained, nor had any knowledge of the menu. The rooms were fine despite the lack of towels and toilet roll and hot water. All in all a very bad experience.I look forward to your reply and compensation.

AccorHotels certified review
Louise Friends - 20/06/2017
« Chilled. »

Spent 3 nights here. There was an initial mix up with the number of rooms required, we had booked 2 but 3 had been allocated. The staff were pleasant, especially the young man who served us drinks at the pool. The shower screen over the bath needs to be longer to prevent spray.Toilet seat was very wobbley

AccorHotels certified review
Janice F. Couples - 16/06/2017

Excellent customer service at check in. informative, professional & helpful. The same lady working in the evenings during our stay, very helpful. Same with waiters & drink service in the evening. We stayed here before for the film festival & decided to stay again. The wifi connection did drop a lot. I would definitely stay again. The only disappointment is that housekeeping do not obey the do not disturb sign. On Tuesday about 1230, a knock on the door even though the sign was there. I didn't mind this as I understand the room needs to be cleaned & we were going out for the day. On Wednesday, 1230, the door was opened without any knock & housekeeper didn't say a word, just stood there waiting. As I was on a telephone phone call, I indicated, I would be a few minutes. I understand a genuine mistake and the need to clean all rooms. This seemed to be standard practice which is a shame for such a nice hotel. Overall I will recommend this hotel as everything else was fantastic.

AccorHotels certified review
Kamel E. Business - 16/06/2017
« I would not recommend the hotel and definitely will not come back »

I can understand that the restaurant has timing but arriving 5 min before the closure at 10PM and not having at least a proposal of a salad or anything that does not need cooking but that can sustain more that the snacks you are providing would have been a lot appreciated.

AccorHotels certified review
Ankush J. Families - 02/06/2017
« Good Location and Staff knows littlr English »

Arrival experience was smooth .Even though we weren't offered any upgrades we were happy with our room. We arrived at 2pm and room services and other eating services were closed in hotel. There was no water bottles in room. We loved the restaurant when we went for dinner. Specially the staff serving us the food was very cordial and catered to our need.5 Stars for Dinner at restaurant. breakfast was low on option and the refills didn't happen fast. Breakfast menu can be improved. Reception guys looked confusing when we tried to interact with them in English. W had issue with our car and asked reception where we can find a guy for replacing our car tire and he gave us wrong address.

AccorHotels certified review
M. Couples - 30/05/2017

Very good. The only thing is the noise from neighbors in the Coridor late evening.

AccorHotels certified review
Anonymous Business - 09/05/2017

RAS .

TripAdvisor review
MarcHochiminh Family - 09/05/2017
« Accord level »

No hésitation , mercure is best for price. I booké 2 months in advance and got spécial offer. We CAN appréciâtes accord Level at reasonable prince M'y wife Forgot á T Shirt. No problèm they sent it by post. I Will recommande accord group for sure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for having taken the time to give us your views on your stay in our hotel. My team and I are very grateful for your remarks. They will encourage us to maintain our efforts so that the services we provide for you fully meet your expectations. Looking forward to welcoming you shortly in one of the hotels of the Mercure network. Yours sincerely.

AccorHotels certified review
Anonymous Families - 08/05/2017

Excellent family hotel. Would definitely stay again.

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