Hotel - Mercure Annecy Sud Hotel
Mercure Hotel Mercure Hotel

Mercure Annecy Sud Hotel

3.5/5 595 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 10  EUR
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre  (Nearby)
  • Massage  (Nearby)
  • Services for children
    • Babysitting on request
    • Outdoor playground for children
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Indoor tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Other sports activities
    • Bicycles rental (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

  • 67 rooms
  • 10 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 4 family rooms
  • 3 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 2,922 reviews

Our guest reviews for Mercure Annecy Sud Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 595 reviews
Anonymous Couples - 06/11/2018 AccorHotels certified review
« A comfortable business hotel which fell short for food availability on a busy weekend. »

Very disappointed there was no food available on Saturday or Sunday night and no options. Reception was behind a closed unmarked gate after 7pm. There was no sign to indicate the driveway to the hotel. The closed gate did not direct guests to the intercom to request access. Staff were helpful but limited by the facilities available. Comfortable and clean business hotel room.

Couples - 25/10/2018 TripAdvisor review
« Short 4 day break in Annecy Region »

We have stayed at a number of Accor Hotels over the last few years from Ibis through to Novotel, in the UK and in France so can now compare on even basis.Hotel is in a good location for visiting Annecy and the surrounding areas as well as going to Lake Geneva region and to Chamonix. Access to the hotel can be a little bit of a challenge as it needs you to take a slip road before the hotel otherwise you can sail by! However once you have mastered this it's ok. Room was good both quiet and comfortable We opted for the inclusive Breakfast price and also ate in the Restaurant a couple of evenings. The Breakfast was adequate but could not describe it as outstanding. The buffet layout for breakfast was a little cramped and needs reorganising so that it was slightly easier to make your selection. Also the scrambled eggs and bacon need to be more than just luke warm. Having said that most of the breakfast was ok. (Small criticism of most hotels UK as well as rest of Europe - there is only a very slow response to providing Gluten Free food and this applies to both Breakfast and Dinner. Whilst Gluten Free can be provided it is often hard work to get it)The evening Dinner was very good but it was the same menu the 4 nights we were there and bearing in mind my comments about GF, the options are limited.Hotel Staff were very friendly and helpful, some of the Restaurant Staff need to cheer up a little.Generally I would recommend this hotel as some of my less positive comments can be got round or may not effect you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, Thank you for your detailed feedback, it's always appreciated. We are happy to read that you enjoyed your stay with us. We took good note of your remarks concerning breakfast and diner, and we will do our best to improve our choices for people on gluten free diet. We sincerely hope that we can welcome you back for another stay. Your Team at the Mercure Annecy-Sud.

Anonymous Couples - 16/10/2018 AccorHotels certified review
« A little lack8ng »

The hotel has a lovely entrance and very pleasing decor throughout. The disappointment for me was that I had given advance notice of my Gluten Free diet and there had obviously been no notification to the restaurant of this. When I arrived for breakfast and spoke with the waitresss about my GF diet she pointed to a basket of mini cakes and said that that was all that there was. It would have been nice if GF bread items were on offer too, but she said there weren’t any. The other disappointment was that the air conditioning unit in our room was faulty. Otherwise everything was nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs & Mr W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. We were disappointed to read that you were not entirely satisfied with all aspects of your stay. Please be assured that the points you've raised were addressed so that such situations do not occur in the future. We sincerely hope that we can welcome you back for another stay. Your Team at the Mercure Annecy-Sud.

David V. Couples - 11/10/2018 AccorHotels certified review
« Reasonably good all round »

Generally we had a very good stay. there were a small number of comments I would make, like slightly earlier and clearer sign posting would help on the approach to the hotel and also locking the gate at 8pm seems a little dramatic!

Ohud Families - 10/10/2018 AccorHotels certified review
« alghamdi »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

T. Friends - 06/10/2018 AccorHotels certified review
« An extremely pleasant one night stay »

We found the hotel well situated for a short visit to Annecy and the parking facilities much appreciated. The restaurant was vary good and the comfort of the beds sublime! We had the best nights sleep for a long time. The staff throughout were efficient, courteous and most obliging. A visit to be repeated.

D A. A. E. Couples - 06/10/2018 AccorHotels certified review
« Overnight stay »

Excellent accomodation and the small fridge was a nice touch. Comfortable bed also.

Anonymous Couples - 06/10/2018 AccorHotels certified review
« Disappointing Mercure »

Kettle in room stained, had to be changed Breakfast buffet limited choice, unappetising; service brusque Swimming pool uninviting with spectators on bar decking

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., Thank you for leaving your feedback on here. We were disappointed to read that you were not entirely satisfied with all aspects of your stay. Please rest assured that the points you raised were addressed to the concerned services. Once again thank you for your comments and sorry for the inconvenience caused. Sincerely,

Neil B. Couples - 23/09/2018 AccorHotels certified review
« Great overnight stop heading to Italy close to the fabulous Annecy »

Excellent nice room attentive friendly great food: my only suggestion to improve is the parking very few spaces and very close together I couldn’t open my car door.

Gaynor Friends - 23/09/2018 AccorHotels certified review

A very pleasant experience. Reception and restaurant staff extremely helpful. Room very clean.

John Couples - 22/09/2018 AccorHotels certified review
« Very nice stay »

3 nights. Good location for us but you do need a car as hotel on outskirts of the town. There’s a mini supermarket a couple of minutes drive (if that) away which is great for grab and go. Very nice staff all of whom speak good English. Breakfast was good with decent choice and it was nice to be able to sit by the pool and eat.

Roger K. Couples - 16/09/2018 AccorHotels certified review
« Useful staging post »

Easily accessible on the outskirts of Annecy with easy access to the motorway. Comfortable room. Good bar and restaurant

J. Couples - 11/09/2018 AccorHotels certified review
« stop over »

extremely pleasant stay at your hotel, on our way to Calais from the south of France,

Peter W. Friends - 10/09/2018 AccorHotels certified review
« Middle of the road »

People need to more friendly.

Richard. Families - 10/09/2018 AccorHotels certified review
« very good »

really enjoyed the experience ,pleasant stay spoiled by the very high taxi fee from the railway station which was no fault of Accor

Gianantonio Couples - 08/09/2018 AccorHotels certified review
« efficient and confortable »

The hotel is confortable and the location is good even if not in the center of the city: parking availalability is very important

Steve H. Couples - 08/09/2018 AccorHotels certified review
« Very good »

Food very good room cleaned to a great standard Needed to have a permanent bar person

Miguel Couples - 03/09/2018 AccorHotels certified review
« Good breakfast »

Please update the address on the website. It’s set as Annecy but in fact it’s located in Seynod. Our GPS couldn’t find the hotel.

Pete Solo - 03/09/2018 AccorHotels certified review
« Fab meal, very good beds and good bathroom »

Better than I expected, good value, good restaurant, excellent breakfast choice, comfy beds and great bathrooms.

Jessica R. Couples - 03/09/2018 AccorHotels certified review
« Missing items from room »

The stay was ok up until the last day when I noticed a lipstick and a bar of chocolate which was a present was missing from our hotel room. When we queried this with reception I was told they would check with housekeeping however I have not heard anything since.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JESSICA R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Annecy Sud. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

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