Swissôtel The Bosphorus - Istanbul

Dear Ismet, Thank you for taking the time to share your recent experience with us. We are pleased to learn you generally enjoyed your stay with us however were concerned to read about your observations related to the service standards on ironing service and 16 roof top noise issue. We wish to assure your comments have been shared with related management team to ensure our standards are as consistent as you expect from a hotel of our category. We appreciate your constructive feedback, as this will effectively help us to improve the level of service at Swissôtel The Bosphorus. Thank you again for your visit and look forward to welcoming you back soon. Best Regards

Dear Rita P., Thank you for taking the time to share your recent experience with us. We are pleased to learn you generally enjoyed your stay with us however were concerned to read about your observations related to the service standards on breakfast at Executive Lounge. We wish to assure your comments have been shared with related management team to ensure our standards are as consistent as you expect from a hotel of our category. We appreciate your constructive feedback, as this will effectively help us to improve the level of service at Swissôtel The Bosphorus. Thank you again for your visit and look forward to welcoming you back soon. Best Regards

Dear Mr. T., Thank you for taking the time to share your recent experience with us. We are pleased to learn you were impressed with our location and your positive comments about our friendly staff service means a lot to us. We also appreciate your constructive feedback, and wish to assure your coments are shared witn related management team. Thank you again for your stay and look forward to welcoming you back soon Sincerely,

Dear Julie K., We very much appreciate your comments regarding your recent stay at Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissôtel The Bosphorus, Istanbul in the near future. Yours sincerely,

Dear V., Thank you for taking the time to share your recent experience with us. We are pleased to learn you generally enjoyed your stay with us however were concerned to read about your observations related to the service standards at the breakfast at Executive Lounge. We wish to assure your comments have been shared with related management team to ensure our standards are as consistent as you expect from a hotel of our category. We appreciate your constructive feedback, as this will effectively help us to improve the level of service at Swissôtel The Bosphorus. Thank you again for your visit and look forward to welcoming you back soon. Best Regards

Dear Mr. G., We very much appreciate your comments regarding your stay at the Swissôtel The Bosphorus, Istanbul We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely,

Dear Mr. Z., We are glad to learn that you have enjoyed the services and cleanliness of your room as well as the food and beverage offerings during your stay. I am very sorry to hear about your dissatisfaction due to high volume of music coming from our 16 Roof Bar .We, do not only apologise for this incident, but we also like to assure you that we will be taking necessary actions so that such incidents do not occur again. Thank you again for your stay and look forward to welcoming you back soon . Best Regards

Dear j. B., We very much appreciate your comments regarding your recent stay at Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissôtel The Bosphorus, Istanbul in the near future. Yours sincerely,

Dear L. Brigitte, We would like to thank you for taking the time to share your recent experience at Swissôtel The Bosphorus, Istanbul with us. Your comments are important to us in further improving the level our service and wish to assure your experiences have been shared with related management team to ensure our standards are as consistent as you expect from a hotel of our category. Unfortunately, we can cor confirm any room number before your arrival due to it depends on the hotel availability at that time. We sincerely hope you might consider providing us with a chance in order to convince you of our quality of service. Best Regards,

Dear Carine C., Thank you for taking the time to share your recent experience with us. We are pleased to learn you generally enjoyed your stay with us however were concerned to read about your observations related to the service standards at check-in and breakfast. We wish to assure your comments have been shared with related management team to ensure our standards are as consistent as you expect from a hotel of our category. We appreciate your constructive feedback, as this will effectively help us to improve the level of service at Swissôtel The Bosphorus. We are aware of the fact that we are unable to remove your recent experiences therefore we do hope you might consider giving us a second chance in order to convince you that we can do it in a better way. Best Regards,

Dear Mrs K. , We very much appreciate your comments regarding your recent stay at Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissôtel The Bosphorus, Istanbul in the near future. Yours sincerely,

Dear Nada J., Thank you for taking the time to share your recent experience with us. We are pleased to learn you generally enjoyed your stay with us however were concerned to read about your observations related to the service standards at your arrival. We wish to assure your comments have been shared with related management team. We appreciate your constructive feedback, as this will effectively help us to improve the level of service at Swissôtel The Bosphorus. Thank you again for your visit and look forward to welcoming you back soon. Best Regards,

Dear Fernanda Da S., We very much appreciate your comments regarding your recent stay at Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments with our staff. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissôtel The Bosphorus, Istanbul in the near future. Yours sincerely,

Dear Dominique A., We very much appreciate your comments regarding your recent stay at Swissôtel The Bosphorus, Istanbul. It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Swissôtel The Bosphorus, Istanbul in the near future. Yours sincerely,

Dear Stefan H., Thank you for taking the time to tell us about your experience at the Swissôtel The Bosphorus - Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Please do not hesitate to contact me directly on 00…00 or send e-mail to gu… if you wish to discuss this matter in further details. Sincerely,